Information about Goodlife Health Clubs Cross Roads

Cnr Goodwood Rd &, Cross Rd
5041, Adelaide
+61883945700

Opening hours

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Goodlife is one of Australia's largest and most popular gyms supporting its members to live healthier and more active lifestyles. With 90+ locations Nationwide, Goodlife makes it easy to find a club close to home or work. Our world-class gyms include state-of-the-art cardio and strength facilities, dedicated Group Fitness studios with Les Mills, Cycle, Strength, Dance and Mind Body, HIIT training zones and expert Personal Trainers. As well as Arena and Reform Pilates in select locations. At Goodlife, our purpose is very clear - we inspire people to achieve great things and we're here to show you that regular exercise isn't just good for your fitness, it's good for life. Visit our website to view our full list of facilities and open hours.

Our comment from FitFit Australia about Goodlife Health Clubs Cross Roads:

Goodlife Health Clubs Cross Roads, located in Adelaide, offers a vibrant gym atmosphere with a variety of facilities suitable for fitness enthusiasts of all levels. Many users appreciate the friendly and helpful staff, making the gym feel welcoming and inclusive. The gym hosts a range of activities, including popular group fitness classes and a dedicated boxing studio, with standout instructors like Valerie receiving high praise for their engaging sessions.

However, some members have voiced concerns regarding the maintenance and cleanliness of the facilities. Reviews highlight issues such as outdated equipment, infrequent cleaning, and a need for renovations in certain areas, particularly in the weight training sections and bathrooms. Despite these drawbacks, the modern cardio setup, large sauna, and steam room contribute to a positive workout environment.

Overall, while Goodlife Health Clubs Cross Roads has room for improvement, especially regarding equipment and cleanliness, the supportive staff and diverse fitness offerings make it a recommended choice for many looking to pursue their health and fitness journey.

Services, Machines and Guided Classes

Fit
Hiit
Training
Dance
Cardio
HIIT
Les Mills
Pilates

Goodlife Health Clubs Cross Roads: Opinions

3.3/5 (119 Opinions)
SY Lee 1 month ago

Negative experience: Phone on 26 Nov and agreed to refund me the 4 weeks membership fees, but didn't receive the refund and keep on charge my credit card for December fees. Very disappointing and the staff didn't act on what they promised to the customer. They need customer to call to remind them.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

We’re sorry to hear about your experience and understand your frustration. Unfortunately, we couldn't locate your details in our system. Please reach out to us directly via social media or call us at 1300 393 733 so we can resolve this matter for you as quickly as possible. Thank you for bringing this to our attention.

Aakash Thapa 2 months ago

Negative experience: Worst place

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for providing a rating about your experience, Aakash. Your insights are incredibly valuable to us and help us strive for excellence. If you're open to sharing more details about your visit, please feel free to message us on social media. We're committed to addressing any concerns you may have and ensuring your next visit exceeds expectations.

Peter Constance 2 months ago

Negative experience: Nice staff, unfortunately gym is constantly disgustingly dirty. Cleaners do not do their jobs at all. Boxing room in particular is disgusting, I would be surprised if it is cleaned once a month. Constantly dust and dirt everywhere, screws on the ground and falling apart bags and equipment. The rubber flooring is covered in holes, whole room is in urgent need of an upgrade. Toilets are disgusting, visible black mold everywhere and improper ventilation. For a gym in a nice area with a high membership cost one would expect that the facilities and environment this. Management should look at their neighbouring gym at mitcham and take notes

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for your feedback, and we’re sorry to hear about your experience with cleanliness and the condition of the facilities. We take cleanliness and the maintenance of our gym very seriously, and we deeply regret that your experience did not reflect this standard. We are committed to ensuring our spaces are kept in excellent condition, and we will pass your concerns along to our management team so we can address the issues with cleaning and equipment maintenance. We appreciate you bringing this to our attention, and we will take steps to improve. If you would like to discuss this further or have additional concerns, please don’t hesitate to reach out to us directly through social media or at the front desk. Thank you again for your valuable feedback.

Frin Dee 4 months ago

Fantastic experience: Such a vibe in this gym! Good facilities... outstanding staff as well. You have to meet Jess, one of the girls there, excellent customer service! well done

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you so much for your 5-star review, Frin! We are pleased to learn of your positive experience and that you love the vibe and team. If there's anything else we can do to assist with your health and fitness journey, please don't be afraid to let us know. Have a great day!

Wendy Pascoe 4 months ago

Negative experience: I took over a membership and came to Cross Rd because it’s close to home. Fortunately the membership I have means I can use any Goodlife Health club as this one feels very dirty and grungy.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for sharing your experience with us, Wendy. We are sorry to hear that your visit to our Cross Roads location did not meet your expectations in terms of cleanliness. We take pride in maintaining our facilities, and your feedback is essential for us to improve. We will ensure that your concerns are communicated to our cleaning team. We appreciate your membership and hope to provide you with a better experience in the future.

Sky Walker 4 months ago

Negative experience: I basicly shot myself in the foot by join good life x road, i wont told the details but long cut short story.. it was disaster Thank god commbank dealt with the issue and i can sleep during the night.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello Sky, we are sorry to hear that you feel this way. Could you please reach out to us via Direct Message on Facebook or Instagram with some more information? Thank you.

simon wu 5 months ago

Negative experience: really dirty. The showers are gross, with mold and grime everywhere. The changing rooms smell bad, and the floors are filthy. The toilets are unclean.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

We’re very sorry to hear about the cleanliness issues you’ve encountered, Simon. This is not the standard we strive for, and we take your feedback seriously. We will address these concerns with our cleaning staff to ensure that the showers, changing rooms, floors, and toilets are thoroughly cleaned and maintained. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.

Maushami Rana Magar 5 months ago

Fantastic experience: Excellent gym with modern equipment and a motivating environment. Perfect for all fitness levels. Highly recommended!

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for the fantastic review! We’re delighted to hear that you find our gym excellent, with modern equipment and a motivating environment. It’s great to know that it’s suitable for all fitness levels. We appreciate your recommendation and look forward to continuing to support your fitness journey!

Steve 6 months ago

Negative experience: When I signed up for this gym I was told a renovation was going to be happening. This has not happened this gym is always very crowded and machines are constantly breaking and the treadmills are as old as me, and trust me I’m old. I am paying top dollar for this gym and they have just lied to me about this I think that they need to do better and I will be expecting some major upgrades soon.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello Steve, thank you for taking the time to share your experience. We are sorry you feel you have been lied to. Great news: we can confirm that we recently reopened our steam room after a re-vamp! We'd love the opportunity to discuss your concerns further but cannot locate your membership using just your first name. Do you mind please reaching out to us via Direct Message on Facebook or Instagram? Thank you.

Valentyna Kupinets 6 months ago

Fantastic experience: Good location, helpful staff, amazing group #fitness classes.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for your great review! We’re glad to hear you appreciate our location, helpful staff, and amazing group fitness classes. If you have any suggestions or need further assistance, feel free to reach out. We look forward to seeing you at your next class!

jenny schofield 7 months ago

Negative experience: Billing issues. Being chased for money I don’t owe. Do not sign up for this expensive gym with its rigid contracts and misleading/overselling pushy staff.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Jenny, thanks for getting in touch. We're sorry to hear about the issues with your membership. Please send us a DM via social media, and we'll be glad to assist you further. Thank you.

John 7 months ago

Negative experience: Its really due for a renovation, Especially in the strength training area as the machines are constantly breaking being out of order and it is always busy, It needs more machines and benches and it would be great to see things like a Hack Squat, Shoulder raise Machine, TBar Rows, Incline chest press Machine plates and Hip Abductors. The place is just falling behind for the cost each week and it needs to do better John

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you, John, for your feedback. We understand your concerns about the condition and availability of equipment in our strength training area. We appreciate your suggestions for improvements and will take them into serious consideration as we work to enhance our facilities. Your input is valuable to us, and we aim to provide a better experience for all our members. Please feel free to reach out to us directly with any further suggestions or concerns.

ANDRES LOZANO 8 months ago

Negative experience: Overated all time is busy

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Andres, thanks for leaving your feedback. If there's anything specific we can do to better your experience, please don't hesitate to reach out to us on 1300 393 733 or directly via social media.

Simij Shrestha 8 months ago

Negative experience: Poor management, no steam, one sunna crowed, poor equipment, very poor maintain in out of order equipment, frequently out of hot water..

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

We apologise for the inconvenience during your visit. We're addressing your concerns with our management team to improve our facilities. Thank you for bringing this to our attention.

MP 9 months ago

Negative experience: Countless billing issues, staff unhelpful and not following through with pausing memberships, machines always out of order and bathrooms are always dirty and smelly. Goodlife Memberships are expensive, and you simply do not get what you pay for. I won’t be rejoining, (the crossroads location is especially bad, their city and paradise gyms are quite good though)

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

We apologise for your experience. Ensuring seamless billing and top-notch service is super important to us. We're committed to resolving the concerns you've mentioned regarding billing, staff support, equipment upkeep, and cleanliness. Understandably, we couldn't find a membership under this name. If possible, please contact us via social media so we can address this issue promptly. Your feedback is important, and we're dedicated to making improvements. Thank you for sharing your thoughts, and we hope to earn back your trust in the future.

Harry Clapham 9 months ago

Negative experience: As a paying member for one of the more expensive gyms, almost every time I have asked about the sauna/steam room, it is never operational. I regret signing up with this gym.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

We're so sorry to hear the sauna/steam room availability hasn't been up to par. We really appreciate your feedback and want to make things right. Could you please send us a message on Facebook/Instagram with more some further details? Your satisfaction means everything to us, and we're here to ensure you have a positive experience with us.

Emmanuel Kelakios 9 months ago

Fantastic experience: Valerie is the hero at Goodlife Cross Road. Her boxing classes are exceptional. Her experience, guidance and tips for everyone at all levels is professional. Each class provides new challenges and techniques to learn this skilful art while working up a sweat. Give it a go. Thanks Valerie.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Emmanuel, thank you for this great review! We're so happy to hear that Valerie is doing a marvelous job with her boxing classes, how amazing :)

Jess Shields 9 months ago

Fantastic experience: This rating is based solely on the boxing classes which are run by Val. (Currently wed morning, Thur arvo, Sat morning). Val is enthusiastic, knowledgeable and an absolute machine. All her regulars (and there are a lot) would say the same! If you want to learn proper technique which is not just restricted to standard boxing, then you should start here. If you're a beginner, you should start here. If you wanna learn a gazelle hook, you should start here. Val has a background in various martial arts and even though she's 5ft nothing and adorable, I would not want to fight her LOL. This is NOT mind numbing brain dead boxercise. You will be challenged mentally and physically. You can expect long combinations/body shots/spinning back fists, elbows, knees, kicks. (Gentle of course, and/or supplemented with something else if you are injured, you're an adult you'll figure it out.) You will feel accomplished. When they say "everybody was kung fu fighting", this is the one. Edit: Thanks for the response GoodLife, please give her the recognition she deserves!

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello Jess! This was so amazing to read, wow, we love that you love Val and her Boxing Class. Off the back of your kind words, we have nominated Val for an award in our internal employee Reward & Recognition program. Thank you for taking the time to leave this review, it is super important to us to celebrate our amazing team members. Keep up the great work in the Boxing Classes!

Maria Mary 10 months ago

Negative experience: New client (three weeks in). Signed up and paid upfront for a 3 month membership only. They then incorrectly deducted a further $168 from my account the very next week. They apologised and said they will fix it. Here I am 2 weeks later and still no refund and I'm the one following up. Poor customer service and down right theft if you ask me. They keep pointing the finger at their outsourced billing company. I suggested they raise my situation with management and reconsider their service level agreement with their billing partner. It's not hard to provide good customer service. I think it's called "good manners" and "common sense". I will not be renewing.

Andrew Whisson 1 year ago

Positive experience: Not the newest or best GoodLife, but does have a large sauna and steam room and a large cardio set up. Free lockable lockers and friendly staff.

barbara hickling 1 year ago

Fantastic experience: Great club friendly helpful staff and variety of activities to choose from. Highly recommend

Sam Wilson 1 year ago

Fantastic experience: Great staff and clean facilities

Stan Pavlou 1 year ago

Positive experience: Our male yoga instruction is very helpful and polite with my medical problems

Philip Heredia 1 year ago

Negative experience: They wasted my time. I told them that I wanted a short term membership and offered a 5 day trial. Went to the gym and they just wanted to sell me a big membership. They could have told me that by phone. Total waste of time

Divya DSilva 1 year ago

Positive experience: Staff are lovely and considerate. Some of the cardio equipment is showing its age. Bathrooms and change rooms are clean. Overall, it's one of the better gyms out there in terms of the variety of classes and things to do to keep fit.

R D 1 year ago

Fantastic experience: Great atmosphere, great range of training equipments, love the steam and sauna, boxing studio is my favourite

Ian McBoogerballs 1 year ago

Fantastic experience: Outstanding gym, excellent experience, friendly helpful PT's. Good G/F timetable.

g light 1 year ago

Positive experience: Folks need to learn to put equipment back where it goes from.

Lawrie Moore 1 year ago

Fantastic experience: Great place to workout. Big gym with plenty of equipment even at busy times.

Skye Shepherd 1 year ago

Positive experience: Honestly feel like goodlife needs an upgrade. Good for classes, however the actual equipment needs updating, better music etc. I feel like it’s very involved around getting clients for personal training.

Michelle Hollitt 1 year ago

Fantastic experience: Great gym friendly staff lots of variety so never get bored albeit no excuse

Lauren Brooke 1 year ago

Positive experience: I was at Goodlife for a total of 2 years over the span of about 4 - this goodlife is quite big with a lot of facilities which is great. Bathrooms typically smell and appear clean too. Sadly I did not renew this year as the gym has gotten progressively busier over time, leaving next to no machines free at a given moment when I’m there. Once I arrived and would see how full it was, I’d just want to turn around and go home. I feel like there should also be signs advising customers to not super set, as they’re just hogging 2-3 pieces of equipment at once. In my opinion there is far too many treadmills and far too little of machines for the customer demand there is. I have found a cheaper gym chain closer to me that also does not charge extra just to use a punching bag, it’s free for anyone (charging extra for boxing classes I don’t agree with). All in all, my experience was mostly positive, but this Goodlife needs a seriously big upgrade to fit its demographic. Also Goodlife - the picture I’m attaching is not at all your fault - but I cannot believe the audacity of some customers. This is one example of gross habits I’ve seen in your gym, which I think is enough to prompt more signage about hygiene. This is one example my brother sent me when he attended this gym. Thank you Goodlife - I’d love to come back one day if these things are tended to.

Zach K 1 year ago

Fantastic experience: Great gym and friendly staff!

Ana Harries 1 year ago

Negative experience: After being a loyal member for 7 years (while new members get cheeper memberships) never missed a payment, never complained, always been respectful and compliant, I got fined for updating my expired card a few days late. Very disappointed.

Sonia Anwar 1 year ago

Negative experience: If I could give zero rating I would do that, just recently I had an extremely bad experience with them. The staff there is not trained, they are just greedy to get people on board and too focused on meeting their Sales targets and KPI that they practice un ethical behaviour. I gave them clear instructions on when I wanted to start my membership and the staff member called Sam agreed and yet set me up prior to date. On day one I spent 15 minutes just to attempt and get hold of free weight dumpbells with no luck. The smash balls were only the heavy one and deflated and when I raised this at the reception instead of looking into the matter other staff member tried to upsell me a PT session!!! Which I would pay more to show me around..... and when I asked to cancel my membership they told me my cool off period of one week has passed !!!! (Due to him starting my membership prior to the date I gave him and wanted to charge me a cancellation fee of 250$ for doing nothing. I would say please stay away from the gym, in all of this, the manager of the club didn't make any contact with me, despite of me requesting for it and I was told she is always busy!!! What good is a business ifthey don't have any customer service

Dominic Cantone 2 years ago

Fantastic experience: Great start to my time at good life cross roads Really enjoying the facilities and professionalism and helpfulness of all staff

David 2 years ago

Fantastic experience: Great staff. The sauna and steam room are a nice bonus!

Rory Walsh 2 years ago

Negative experience: Rang to do a trial and the creep manager kept calling saying I needed to give him a time to do a tour. I said I wasn't going to be in Adelaide until later in the week but he continued to call and insist he needed to lock in a time. Weird experience all round.

Mohammad Khazab 2 years ago

Fantastic experience: Love the group classes like budy pump

C Johnson 2 years ago

Fantastic experience: Loving my Goodlife gym at Crossroads So far. Just need to work out the time the sauna closes and I’ll love it even more.

Hermes Endakis 2 years ago

Negative experience: Equipment often broken, holes in the floor, cables that aren’t broken are stretched, broken switches on treadmills. Place is a dump

Jennifer Mutton 2 years ago

Positive experience: Chelsea, if you didn’t start your class late people wouldn’t start walking at the time it was suppose to start. Needs some customer service skills

Jaz Jam 2 years ago

Positive experience: Spacious and tidy but too busy during it's peak hours

Andy Weng 2 years ago

Negative experience: I got offered a trial for 7 days and due to work and study I couldn’t commit myself and cancelled my membership within the 7 days (which is free of charge). However the person in charge did not cancel my membership after I called in to cancel, and I got charged $140 the following month. Called up to the gym, they kept insisting that they will get back to me, it has a been a week and there is no update on the refund, and I just got charged another $15. Will need to resort to bank for the refund due to the unprofessional and incompetent staff. Absolute disaster

John Kol 2 years ago

Positive experience: Facilities is good with open spaces but wish they update this flat and incline benches which has seen better days. Credit goes to the sauna and steam room (during staffed hours) which is a rare sight for a 24hr gym.

Jordan A 2 years ago

Fantastic experience: Sauna and steam room are great quality. They have great staff open hours and the steam room & sauna are quite large. Toilets and showers always clean and gym is never completely full when I visit. Staff are super friendly at the reception area. I would say this good life has the best open hours and facilities in comparison to all the others. Probably would like more machines here though as a lot of the space is taken by treadmills. Overall a great gym to go to!

James Kilpatrick 2 years ago

Positive experience: The guys bathrooms smell so bad you can hardly breathe. Good gear, size and price. Classes etc

Tahlia Milik 2 years ago

Negative experience: A member for over a yr now. Customer service, not good at all. Staff barely engage. Machines are pretty old and crusty. Too many treadmills and minimal weight training space. Membership, just found out after being a member for over a yr that I pay for half hr training session with a dedicated trainer as it’s money incorporated within your membership that’s deducted every 3 months on top of your membership. Apparently, they tell you when you first sign up and because there are so many members, each member is supposed to track it up and contact the dedicated trainers, ( not sure who they are as no names were given out on my sign up day) then book it for yourself. How many members paying the 10 dollars every 3 months and unaware of this? Very much of a rip off! Happy to donate the 10 dollars to charity any day just not this. Very disappointed!!!

Jkfotonet 2 years ago

Positive experience: Can get busy after hours till 8pm. Good classes, training space, threadmills, bikes, sauna, steamroom and shower facilities. There's a mixture of old (weight mc) & new (dumbbells) equipment. Missing v-grip triangle attachment for seated cable row mc. No manual dip/leg raise mc. The gym site could also do with a few more flat benches and incline bench seats. The squat rack area (only 1flat bench?) and main area with (4 incline benches). No bar supports on the deadlift platform. The Weights rack for deadlift could also be move closer to d/l platform to reduce travel. There is space for this. These are small things but would essentially take the ratings to a 5star.

Sarah Kanizay 2 years ago

Fantastic experience: Man, I wish I had sussed out the Cross Roads GoodLife before any of the other gyms! Went there for the first time yesterday and the staff were lovely, the gym gave off good vibes, and the place was very clean and well set out. Definitely going to be my go-to gym from now on :)

Katrina Barrett 2 years ago

Positive experience: Great gym have been going here since they opened friendly staff great fitness instructors. Plenty of options to suit all fitness levels love the fact that there is a boxing room. Definitely worth looking at if you are looking for a gym good job Cross Roads.

Carl Matthews 2 years ago

Fantastic experience: I love this gym ... the staff are friendly and helpful ... the equipment is clean/well serviced ... and there's a great range of group classes. Highly recommended

Verity Orr 3 years ago

Fantastic experience: Always love a good workout. Instructors are very good.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Verity, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!

Julie 3 years ago

Fantastic experience: Great gym, super friendly staff. I was a member for 4 years when i lived in Adelaide and when I visit family, i always go back. I love the classes.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Jules, we're so thrilled you've chosen us to help in your fitness journey. Thank you so much for the positive review. See you on your next visit.

Tony Bornholm 3 years ago

Fantastic experience: Great place.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello Tony, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Vy Nguyen 3 years ago

Positive experience: Decent gym with great sauna

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello, we appreciate you taking the time to leave us this feedback. Looking forward to seeing you next time

Mamata Shrestha 3 years ago

Positive experience: Nice gym . Plenty of equipment however some of those needs good fixing Some of the equipment does not function well. Needs good sound system besides 8/10 overall . Staffs are very friendly and supportive. Trainer are experienced . Nice and clean gym .

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello Mamata, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! See you during your next session.

aura valli 3 years ago

Negative experience: There is little or no social distancing, even in the light of the new strain of the Corona Virus. Have rarely seen any of the members either put their equipment away, much the less wipe equipment down. Staff usually too busy chatting behind counter to take any heed. Out of all the Goodlife Gyms I attend, this is by far the worse... too bad it's the closest one to where I live.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Aura, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (08) 8394 5700 when you can so we can address this situation directly. Thank you and have a great day.

Paul 3 years ago

Fantastic experience: The gym has a nice open feel, and the creche is a lifesaver for me.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Paul, thank you so much for your positive comments about Goodlife Health Clubs Cross Roads! Keep kicking goals and we will see you next time!

Carolina Santos 3 years ago

Negative experience: Customers are being treated differently with different membership rates.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hi Carolina, thank you for taking the time to leave us your honest feedback. Please reach out to us at (08) 8394 5700 when you can so we can address this situation directly. Thank you and have a great day.

Gary Taylor 3 years ago

Positive experience: Needs a new carpet. Makes the club look outdated as the other gyms seem to have looked like new carpeting,

Daniel Brunoli 3 years ago

Negative experience: Out of date equipment. Bathroom facilities are very dirty. Misleading upon sign up, state No sign up fee. Then add it into the contract. I’ve been in the fitness industry for 17 years, never had such bad service, disgusting facilities and unethical practices. Best to avoid.

T A 3 years ago

Negative experience: Decided to cancel my membership because I’ve recently moved and the Goodlife near the new place is no where near as well equipped, big or new as this club. Called the gym to cancel and was told over the phone that I need to do this in person, when I came in I told the person scanning people into the club I’d like to speak to someone about my membership (so obviously I’ve already got one) and was directed to someone else who asked if I wanted to join - I said no actually I’m here to cancel. ‘CANCEL?! I don’t do that mate’ he screamed at the top his lungs - super embarrassing in front of other members and staff. Really awful way to end a customer service experience. Why pay one price per week to access to all Goodlife clubs when the difference between the quality of everything from machines, change rooms, toilets, equipment, parking is totally different between clubs?

Cameron Humphreys 4 years ago

Negative experience: Severe lack of weights. Way to many unused cardio machines. Should be replaced with weights machines. The aerobics classes keep stealing the weights and never returning them. Almost impossible to find the right weights. The poorest maintenance of all the goodlife gyms I've been too. Maybe it's because its surrounded by one of the richest suburbs the owners and staff and beyond complacent. Bins often overflowing. Paper towel not replaced. Just not good enough. I've been regularly to 3 other goodlifes Payneham. Dernancourt and adelaide. All heads and shoulders above cross roads. I expected a better or atleast equal class of gym. Smallest weights area of any goodlife I've been. Ridiculously oversized cardio areas. Great sauna and steam room tho. And great changerooms. Seriously struggle to find a machine always have to modify my workout. Where there's 38 too many treadmills. Pick your act cross roads

Ron Prouse 4 years ago

Positive experience: Clean and friendly!

gavin peters 4 years ago

Positive experience: Nice smallish gym, not too many intimidating mirrors etc. Friendly staff

Ian Richardson 4 years ago

Fantastic experience: My wife & I are foundation members of Goodlife Westbourne Park and have recently returned after a 6 month break. I was unsure of the return process but I was quickly reassured by Emma, the Customer Service Manager, over the phone, who walked me through the process with her friendliness and professionalism. She took her time to explain what our options were and welcomed us back personally when we returned the next day. I would like to commend her for making us so welcome and highly recommend this gym to anyone considering joining. Thanks once again Emma.

Geoff Phillips 4 years ago

Positive experience: Great staff team. Lots of space and equipment options.

Stephen Carthew 4 years ago

Fantastic experience: Goodlife Heakth Club, Westbornèpark is on the corner of Goodwood Rd + Cross Rd. Plenty of offstreet parking. This is a popular large gym withh plenty of equipment + amenities to test yourself + enjoy.

Rylee Cooper 4 years ago

Negative experience: As someone who works in customer service, this is not what it should look like. You are not told when the T&Cs are updated, phone calls, Facebook messages and emails often go unanswered for days, weeks at a time. When you finally get onto someone, even on messenger, they drop off and stop replying at random parts of the conversation and there is little to no communication between these platforms so they appear incredibly unorganised. I cannot wait for my membership to run out so I can go somewhere that actually values customer service.

Nothingness 4 years ago

Negative experience: For a while now I had been going as a guest of my wife. Today I wasn’t allowed in as a guest. The girl at the counter said it was not continuing. We told the girl that we used the guest entry last week without problem and the week before that??. Also another issue for me is I offered to join a few weeks ago if they matched my wife’s membership for me. Hmm um ahh....no

Joel Anderson 4 years ago

Negative experience: Have called twice over a period of a few weeks about my membership ( which I have been a member for many years). They said i'm on a list with hundreds of other people on there and that they have no idea how long it will take to get to me (wow if you have that many people waiting to hear back, you have a serious problem!). The guy who answered the second time said he doesn't have time to keep talking to me and that its tough luck! I couldn't really believe that after being a member for so long that I would be fobbed off like that!! Very disappointing!! Surely in a time like this the club would really be trying to hold onto their long time members.

ancy augustine 4 years ago

Negative experience: A worst gym, such a lier, they need our money, if you go there, don’t show you bank details and anything about money, such a greedy thing, staff are very bossy type only one staff I impressed Brayn or something sorry unfortunately I forgot the name, no aqequate utensils and nothing, a very worst gym in Adelaide, The main thing is the lier,they Gide everything and keep a smile until when we signed in the contract, then after we can see the real greedy portion, I never ever referred this club for anyone anyomre

Daniel G 5 years ago

Negative experience: been a member there for around 9 yrs, have called 3 times in the last 24 hours asking for a call back regarding a price increase they have sneakily changed without letting me know. all 3 times the managers are in meetings and i have been told i will get contacted straight back - still waiting for a call back. very disappointing having to contact any business 3 times with no return call.

Mai Bai 5 years ago

Fantastic experience: Super friendly stuff, have been to other Goodlife gyms but no where else had such good customer service. All the girls at reception are super nice, always smiling and welcoming. Unfortunately, I can’t remember their names, only remembered Hannah, she is always very helpful! The gym equipment not the best but pretty good, sometimes can be very busy during peak hours and not easy to find a parking. But overall, I enjoy going there. Highly recommend!

Fiona Macdonald 5 years ago

Positive experience: Facilities are good but staff are oblivious on how to turn their music down as it's too loud if you want to listen to your own. Seems the volume control is a state kept secret, having asked numerous times for it to be turned down only to be told the "volume control is broken" and "don't know where it is" to reduce volume. Not good enough!

Jacky Zhang 5 years ago

Fantastic experience: Nice

Rocky Bruce 5 years ago

Fantastic experience: Great gym

Mike James 5 years ago

Negative experience: DONT USE THIS GYM. Find somewhere else!!! Their equipment is always out of service for weeks on end. Sauna nearly always out of action. Their contracts are like home mortgages with cancellation payments.

Bryan Christie 5 years ago

Fantastic experience: The staff go out of their way to be helpful and their classes are the best. Loved their facilities.

Jai 5 years ago

Negative experience: THIS PLACE DESERVES ZERO STARS!! This gym is the WORSE gym I have ever gone to. The staff is annoying and does not care about the well-being of the members and all they want is your money. They already have exceeded the capacity of people within the gym but they push for more people to join. I have only gymed at Crossroads for a few months and I am sick and annoyed at the staff and the gym all together. If you are thinking of joining a gym please at ALL COSTS avoid this gym.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for taking the time to leave feedback. Unfortunately, we cannot locate you in our system to touch base with you in regards to your feedback. We would love to know more so we can better support our current club members. We encourage you to make contact with [email protected]. We wish you the best in health and fitness, team GL

Smith Joe 5 years ago

Negative experience: Lacks of variety of bars, Outdated equipment with no weight indicate kg/lb on it. Around 40 people gathering in weight area at afternoon and you can hardly get your equipment without waiting. Hidden fee costs a lot because their employee won’t tell you that when you set up Feels like this gym only focus on how to get more members to set up and their gym maintenance and equipment and services are awful af. Overpriced extremely, Hidden fee costs extremely high.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello, Thank you for taking the time to leave a review. We would love to know more about your feedback and encourage you to contact us on [email protected]. Thank you GL

Zack Don 5 years ago

Negative experience: My suggestion is do not show your bank detail to them. Their employee won't tell you the truth of fee costing in order to earn money off you. I said I only stay in this gym for 2 weeks and their employee said Ok it will be 15.95 per week then they charge me 99 dollars as set up fee without telling me.After negotiate their stuff promised me to refund but actually they did nothing, Just a liar. Also the equipments and the environment are pretty awful. Most of their equipments are old af without kg/lb label on it. if you want to go to their gym at afternoon around 2pm-7pm you will hardly to find your machine because it was around 40 people gathering their. they hire people to give theirselves 5 stars rating on google map lol. If you are really rich and want to donate to them you can set up at goodlife cross road. If you really want to workout and get gains you should go another gym otherwise you will regret it.

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Hello there, Thank you for your review. If you would like us to make contact with you in regards to the nature of your feedback, please do not hesitate to contact us at [email protected]. Thanking you, Team GL.

Hunt Mike 5 years ago

Negative experience: The employee won’t tell you the truth. The facilities are very old and most of the equipment have no kg/lb on it. Many hidden fees are exist. Too many people in the gym and hard to find empty equipment. Felling suck during the workout

Goodlife Health Clubs Cross Roads
Goodlife Health Clubs Cross Roads

Thank you for taking the time to leave feedback. Unfortunately, I cannot locate you in our system to touch base with you in regards to your feedback. We would love to know more so we can better support our current club members. We encourage you to make contact with [email protected]

Kee Ven Tan 5 years ago

Fantastic experience: One of the best gyms in Adelaide. It has a great range of equipment, plenty of personal space even on busy days, a range of classes and good friendly service. The body balance class instructor (Kate) is also amazing. She is a friendly, always smiling, cheerful, motivational and passionate class instructor and always switches up the workouts so it never gets boring. Really an amazing class to go too.

Paul Lewin 6 years ago

Fantastic experience: Good equipment , nice and clean. Cool and easy access.

Sujan Bhusal 6 years ago

Fantastic experience: This is where my heart ❣ is.

Tayla Nguyen 6 years ago

Negative experience: such a liar, the lady said i should pay 3 section for 3 hours and my old trainer said I just have 1h30 and the manager said i have 2 hours. SO THE QUESTION IS WHO IS THE PERSON I HAVE TO LISTEN TO? and i already paid for that 3 week ago and received 30 min for only 1 section. i already talked with the manager and their club so so many times but nothing change until now. they said they will find another trainer for me again again and again. hopefully you can cheating on new member like that. this is new experience for me and the worst i ever had.

Em Clare 6 years ago

Negative experience: Be very careful about signing up. Staff will not tell you correct facts in order to get more money.

David White 6 years ago

Positive experience: Pretty decent and a good size. The equipment is all getting toward being a bit old but seems to be reasonably well repaired regularly. Often very busy even at what would normally be considered "quiet" times

Hamza Saeed 6 years ago

Positive experience: Great health studio with a lot of group exercise classes everyday including weekends. Sauna and steam rooms for relaxation. Lots of lockers on the changing room. But no swimming pool facility. Great atmosphere and friendly staff. Highly recommended!

Tom E 6 years ago

Positive experience: Great airy bright open plan gym. Spacious weights area. Plenty of room to do your thing. They even have emergency duress pendants for personal security. A fantastic idea.

Gerard O'Connor 6 years ago

Positive experience: Well equipped gym. Clean and friendly

Ashwin D'Souza 6 years ago

Positive experience: Equipment quality highly inconsistent across branches

Margaret Buxton 6 years ago

Positive experience: Been a member since it opened. Generally good setup but pretty slow to fix machines at times.

Trevor O'Connell 7 years ago

Fantastic experience: It's just good to be back....

James Bo 7 years ago

Fantastic experience: Lovely staff! Always greeted with a smile. Clean and not to smelly. Good range of equipment.

Shane Pumpa 7 years ago

Positive experience: Great place to train

Claudia McCallum 7 years ago

Fantastic experience: New exercise machines. 24 hour access. Good range of classes. Plenty of natural light.

Lewis 7 years ago

Positive experience: Great boxing room and good weights set-up but best avoided if you spend most of your time on treadmills as they're quite old and the belt has a tendency to slip when jogging.

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