Goodlife Health Clubs Dernancourt

Fantastic experience: Good gym, clean equipment and big enough for everyone

Negative experience: bathroom is not clean, sometimes no soap for shower, staff greeting extremely insincere - simply saying some generic greetings but looking at somewhere not actually greeting customers, no improvement on equipment at all, less free space for free workout, space being poorly arranged with equipment occupying free space, only people who don't actually workout will enjoy this gym

Fantastic experience: 來澳洲找女兒，她幾乎每天帶我來上健身房很高興連續上兩個月。我真的長出一點肌肉來了☺️☺️☺️☺️ #健身房員工很客氣、教練教的也很好

Fantastic experience: From Melbourne and usually use Melb GoodLife and came to Adelaide for a visit and really liked this gym was chilled easy to get around and find things

Negative experience: Signed up and had issues with payment from the get go. Debit days, frequency and method kept changing. Was getting charged late fees non stop because my payment details were not getting updated properly. I had asked someone at Goodlife to help me resolve these issues and update my details for me, and they said that they would but they didn't and I didn't have any further correspondence. After this had gone on for months - with no help I decided I was over it and wanted to cancel my "membership" because I was sick of being charged overdue fees and not being able to use the gym. The person at DebitSucess said asked if I would give them one more chance, I reluctantly agreed. Then that very same week the payment details weren't updated and we were back in square one. I contacted Goodlife and said that I would like to cancel the membership as I was over this situation. Once again I was told by the staff member to "leave it with him" and he would sort it out. Then once again crickets. Fast forward to now and he has decided that not only will he not help, I am also going to be charged almost $300 to cancel a membership which I haven't been able to use. All I've asked for this entire time is to be debited on the same day, same frequency and same bank account. It should have been really easy to do. I had also asked *twice* if I could speak to someone else about this and my requests were ignored. It is impossible to find any information on head office, management, an avenue for feedback. It's unbelievable that they do not feel bad that I was being charged and overcharged for a service I could not use because of an administrative error. Then another final money grab at the end trying to get more money out of me. Shameful.

Positive experience: The google listing with open 24 hours is misleading if you don’t have 24/7 access. Staffed hours are far from 24/7 The gym itself is decent but annoying when you turn up and the doors are locked. But the google listing doesn’t tell you the correct open hours only having it listed as “open 24 hours” smh

Negative experience: I m come everyday this gym but all the time Bathroom so messy and slippery I think I don’t wanna continue this gym.

Negative experience: I have join recently. Staffs are very unprofessional, dont trust their trainers. They charged $50 but they never turn up. I just wasted my money and time. I called few times to talk to msnage, they didn't connect my call. Really dissapointed, never recomend to anyone. Disgusting, unprofesdional, rude staff in Derencourt centre. I have no intetesting anymore to discuss. I have asked them yo cancell my membership but still charging my money without any service.

Fantastic experience: Dernancourt (SA) Good life health club is nice and clean, facilities are perfectly maintained, nice organised exercise areas, dancing and activities everything is just so convenient

Fantastic experience: I love this gym, it is big enough, the machines are in good condition. Also there are different classes if you prefer to do something different like body pump, cycling, yoga, body balance. Also It has relaxing zone. The staff is friendly and opened to help.

Fantastic experience: Honestly, the best Goodlife in Adelaide. staff are very friendly and professional, the machines are brand new.

Fantastic experience: Good facilities and modern equipment! I love the group fitness classes and have been a member for 21 years as before they were zest health clubs . For the amount your paying per week and what you are getting. In return is awesome!

Negative experience: Worst sales staff and manager. Very aggressive and rude manager and sales people. Patrick, Chris and probably most of their sales people have zero professionalism and work ethic. Kept calling us multiple times in a day for gym membership and were really rude to deal with. I would never recommend this gym to anyone.

Fantastic experience: Love the group fitness classes here, specifically the RPM indoor cycling. Best fun - won't stop, can't stop :-)

Fantastic experience: Good gym

Negative experience: Terrible service from Mitchell, he agreed on 2 weeks hold prior to signing up for a 12 month contract (since on holidays) but never happened or followed up. Had to keep calling them for months before I got my credit.

Negative experience: Staff is excellent but gym is in poor condition. Literally need to be improved.

Negative experience: I joined gym this year to keep me occupied but i had the worst experience here, i was charged 50 for a personal trainer never got one, i emailed them multiple times to cancel my membership when i wanted to quit but no response and kept on charging my card , when i tried to communicate with them they insisted if i wish to dispute i should sue something like that, now they claim i owe them 500$, and the equipments are minimal , my advise dont even think about it , derrimut is the way

Negative experience: Was a gym member and was very disappointed with the service and hygiene of Dernancourt Goodlife. 1. Unprofessional club manager and PT: Passive aggressive manager, the only follow up was when we made the first enquiry on becoming a gym member, any questions asked afterwards wouldn't get answered and absolutely no follow ups/responses provided. We paid for the PT sessions but was never contacted by the gym for the PT sessions. 2. Zero hygiene: equipments not cleaned frequently/at all- dust and sweat on most equipments. Been to other gyms at different suburbs and all are way better than Dernancourt gym. 3. Frequent system error on direct debits and membership freeze: there were frequent errors on membership freeze (partner was still charged during freezing period and multiple follow ups made by him and was never fixed) and system overcharged us Will rate zero star if given the choice. Been to other gyms like snap fitness and anytime fitness and both were much better than Goodlife gym. Avoid this gym at all costs. Why go to good life when you can have a better life

Negative experience: Instructors are great and lots of classes! Sales staff are pushing and rude. They pester you for phone numbers and try to bribe you with mech. Pay extra to be able to bring a friend and then have them hassled to join with aggressive sales tactics. The toilets are disgusting and the gym is rarely clean. The equipment is old and broken regularly.

Fantastic experience: Fantastic gym with a great atmosphere and wonderful, friendly and informative staff and instructors.

Fantastic experience: Great gym Easy to get a park attached to shopping center. Communal sauna so I can chat with the wife whilst in there. Access to tv on the treadmill so I can walk and watch footy. :)

Fantastic experience: So excited to have returned to this gym after a 3 year hiatus I elected to take during the Covid pandemic. I was previously a member for approx 2.5 years and have found all of the group fitness trainers and other members to be super friendly, encouraging and supportive! I have been welcomed back with open arms to the Dernie fam! ❤

Positive experience: OK, I've just been here for an assessment but it looks good. So watch this space.

Negative experience: Great staff but old equipment with majority not working. Very expensive for what you get in return.

Fantastic experience: Love those gym

Positive experience: Goodlife gym is only about 15 minutes drive from where I live so it’s very convenient for me. The equipment there is well used but most still ok. It would be nice to see the cycles in the spin class replaced as they are all a little worn out. Good mix of personal trainers and classes depending on what you are trying to achieve.

Fantastic experience: Friendly staff, quiet and clean gym. Not massive, but certainly a regular after work.

Negative experience: DO NOT TRUST THEM. Check your bank account as they like to overcharge you with no reason. I think it is in their policy to ... customers and not limited to this branch. Be careful dealing with them

Negative experience: The wheels are seriously falling off this place. Equipment is getting old, changerooms are in need of maintenance and apparently now staffed from 8am on a weekday instead of 0530? Not sure why that would be when offering a sauna/steam room service that requires staff onsite.

Positive experience: Lots of equipment available but variety can be limited if gym busy. PT program available. Class schedule available. Sauna is my favourite part of going to the gym, never too full to use. Steam room and showers onsite too. I'm happy here and recommend a membership.

Positive experience: Good gym friendly environment with good energy. Gave the gym a face lift shame the money wasn’t spent on fixing broken gym equipment and fans that dont work money definitely could of gone to more import things

Fantastic experience: I am a member of the gym.I like it a lot and I suggest it to my friends.

Fantastic experience: Great place to work out

Fantastic experience: It's good

Fantastic experience: Has to be one of the best gyms in Adelaide. Lots of equipment, and actually a truly surprising number of staff members. People are friendly and happy, and there are plenty of nice facilities (sauna, steamroom) available. I mean, they even have hair dryers and straighteners in the female change-room from what I hear. They've thought of everything :)

Fantastic experience: Very good facilities and excellent senior trainers!!

Negative experience: I tried to redeem a two week trial I had received. Instead I was pressured into signing a contract, I felt very uncomfortable and extremely pressured the entire appointment. Went a couple of times- hated the gym. Usual uncomfortable weight area due to creepy men. Staff unpleasant. Facilities feel unclean. I have barely attended due to health problems but sometimes the girl who signed me up calls and feigns concern in this very unpleasant uncomfortable manner (exactly like when I signed) I have found the entire experience unpleasant and am almost near the end of my 12 month contract and can’t wait to cancel my membership

Fantastic experience: Great place for getting into 'getting fit'. A good range of exercising equipment & reasonably priced!

Negative experience: Think carefully before joining! Very rude and Not professional staff, not very nice at all at the front desk when u ask about something, same was over the phone they talk all over u while u talking to them ! Would never consider them ever again ! Can’t get any correct information but mix information at all times ! Not happy at all ! What a waste of money! Not recommended when I rang to cancel my membership they started going in circles for over a week I was calling in daily basis to get it canceled but was another horrible experience got told I have to wait for the manager who is sick and they don’t know when she is back , no one else can give the approval!! Very rude and unprofessional staff

Fantastic experience: Nice, large, well equipped gym.

Negative experience: Full of thieves. They open your lockers without consent and take away stuff.

Fantastic experience: It is close and convenient for me. Lots of parking available. The staff at the front were polite and friendly. The instructor, Gina, she was excellent. Very motivational throughout the class. I definitely reckon you should come here for a workout. I went on a casual visit. But it's a good gym to try. You won't be disappointed.

Negative experience: THINK CAREFULLY BEFORE JOINING GOODLIFE!! Pure greed for cancelling membership even with two weeks' notice on a suspended membership!! After a 6 year of commitment to Goodlife, I decided to cancel my membership today with Goodlife. Five month's prior I had taken a suspension from the gym which and paid for! I thought I'd do the right thing give two weeks' notice and cancel my membership before my suspension date ended on 24/5/22. Due to cancelling my membership, I was advised that my two remaining weeks of my suspension would be overridden for cancelling, and I would be required to pay a remaining two-week gym membership even though I had not passed my suspension due date!!! This is very disappointing and pure greed from Goodlife to try and get as much money out of you even if you do the right thing!! I will not be returning or recommending Goodlife to friends or family!!

Negative experience: Worst experience I have ever had

Negative experience: They don’t even deserve one star, If I could give them NO star I would!! They just steal your money!

Negative experience: Unprofessional staff. Complex and confusing process for cancellation and all sort of hidden dodgy contractual terms, avoid at all costs.

Negative experience: Extremely immoral and disrespectful staff. Had a horrible experience at that club. The people who work there are deceiving and not trustworthy, they ask your credit card info and just take out your money. They keep charging me even after I request them to cancel my membership during cooling off period. Not recommended at all.

Fantastic experience: Love the overall feel and experience I get at Goodlife

Negative experience: I recently joined in the Dernancourt Goodlife gym and within a few weeks I faced very bad customer service at the front desk. At the time of joining I specifically asked about the lock-in contracts and they said it’s not a lock-in contract and moreover they said whenever you want to cancel you can cancel by agreeing to that point I joined. Now I am travelling to different country I gone to front desk to pause or cancel my service and the receptionist was so unprofessional and very rude. She simply saying you signed the contract for 12 months that’s it we can’t do anything. She is not even explaining the other options. I don’t even know how these guys hire these unprofessional people. I am explaining to her what the staff said when I am joining but she is not happy to listen and moreover she is laughing and saying the same thing you signed the contract. Honestly saying never ever chose Dernancourt Goodlife. They say one thing they do one thing. I am not saying everyone is bad, there is only one female staff at the front desk is rude and I checked about her with few people who comes to the same and I heard the same answer from everyone that she is rude. Don’t chose Dernancourt Goodlife Thank you

Fantastic experience: Great gym highly recommended

Fantastic experience: The Dernacourt gymn is a place where I enjoy recharging myself physically and mentally. Staff are very professional, friendly and very welcoming. The receptionist lady always extends a wonderful smile and a wonderful greeting when seeing us. The environment is wonderful, the equipment are spotless. Also, it is only a 5-10 min drive from my home and very convenient.

Fantastic experience: huge gym loads of equipment fantastic staff plenty of parking

Negative experience: Unprofessional staff. Poor customer service

Fantastic experience: been training here for many years, even though i live 2 minutes away from derrimuts and they are cheaper, i love the facilities if goody dernancourt! highly professional team who make you feel welcome! well done guys!

Positive experience: Used to be so mouldy and dirty I was considering cancelling my membership, but they recently got rid of that useless ¢unt of a cleaner and hired someone new.

Positive experience: The positive is the weight training part of thr gym is outstanding its got everything you need. The negative is if you want to do your cardio training the exercise bikes are below par. They are old, and not in the best condition .

Fantastic experience: Goodlife is good. Would be cool to have a pool. Classes are awesome

Fantastic experience: Been part of this club for many years and I LOVE IT! Nice and local to me, a great range of equipment, awesome classes and lovely staff. I've also been working with a personal trainer who's been really helping me smash my goals! The members are all so welcoming and the environment at Dernancourt is what has kept me coming back for years.

Fantastic experience: Been using this gym for five years. Great facilities and easy to park

Fantastic experience: Great customer service

Fantastic experience: Amazing club, great equipment, great classes & great people! Highly recommend gym for all your health and fitness needs!

Fantastic experience: Great classes.Good equipment.Plenty of space.Good showers and facilities.A nice place to exercise.

Fantastic experience: One of the best Health Club in my area with all fitness facilities - staff in this club always welcoming

Fantastic experience: Love this Gym!!

Fantastic experience: Every aspect of this place is great and the people are extremely friendly, overall a great atmosphere

Fantastic experience: Love this gym. It doesn’t have the most updated equipment, but everything you need is there. The community vibe at times is great. Some great friendly staff too.

Negative experience: Extremely crowded and unfortunately! The management has significantly reduced their attention towards equipment maintenance.

Negative experience: Don't buy the 30 day trial. They changed me to a 7 day trial with a reduced membership. I clearly told the representative I wanted the 30 days but she didn't listen to my request. Just lost 3 weeks but can't be bothered fighting it.

Positive experience: Ok

Fantastic experience: I love this gym. Management is perfect. All issues are sorted quickly and nicely. Strongly recommend Becky as a Personal trainer.

Fantastic experience: Loved it. Fantastic

Fantastic experience: Very helpfull & friendly staff.

Positive experience: Front house staff are cheerful and welcoming. Plenty of equipment and weights but would still recommend to avoid peak hour if possible. Classes are great; trainers are friendly and motivating. Good location with easy parking!

Negative experience: The club manager is really rude and mean to the customer.

Fantastic experience: Good facilities, friendly staff.

Positive experience: Equipment needs repair. Rowing machine data displays and seat sliders, bike and treadmill audio and tv outputs, treadmill emergency stop cords. Nothing done despite requests to desk.

Fantastic experience: Top gym

Positive experience: Great Gym

Positive experience: After hours card still does not work even though I have spoken to the admin several times about the issue. Abkut to swap to the gym down the road

Negative experience: So goodlife Holden hill closes. I imagine the company save heaps of money from this. Everyone migrates to dernancourt, we get an extra set of weights. Now you're increasing my gym membership price? Makes absolutely no sense to me and I will cancel my membership and move to the Arc down the road. Please correct me goodlife if I have made a mistake. Also please vacuum the floors more often.

Positive experience: It's a nice modern looking gym with pretty good equipment. Unfortunately the classes in peak times are badly overcrowded. It seems like no effort has been made to plan for the closing of their Holden Hill gym, to accommodate the people who have transferred from there (I am one of them). It's hard to even find a spot to work out in the Saturday morning pump class. Carparks are also hard to find and a lot of us end up having to park in side streets. It would be good if they could make space for a second, smaller area for classes and run simultaneous but different classes in that area in peak times. The reception people are OK but not the same calibre as at Holden Hill where they had some real characters. Often at Dernancourt they are busy chatting amongst themselves and barely make eye contact with you when they check you in. This has improved a bit lately. It's really disappointing that they closed Holden Hill. Although it was older and daggier it was more friendly and welcoming, especially to those of us who are no longer youthful. I won't be renewing my membership next year if things don't improve at this gym.

Positive experience: Lovely place. They look after and cater to all your needs!

Positive experience: Not bad,

Fantastic experience: I like going there for a workout with my girlfriend

Positive experience: Much better than the Payneham club

Negative experience: Group fitness classes are awesome, but the front desk is rude sometimes. Don’t like the reception people.

Fantastic experience: My fiance and i enjoy working out here

Positive experience: Fix the lockers please. No secure place to put your stuff

Fantastic experience: Goodlife Gyms are the best gyms ever. Their equipments are heaps better than other gyms and they just keep upgrading their gear all the times. They are not too many in the town but are very spacious wherever they are. Love the vibe.

Fantastic experience: Super sauber, tolle und hochwertige Geräte, nettes Personal, viele Kurse - auch parallel in verschiedenen Räumen! Identisch mit FitnessFirst (die haben mal zusammen gehört)

Fantastic experience: Good equipment choices, freindly staff. Group fitness options.

Positive experience: Lost several kilograms. The downstairs free weights area is often crowded, but using the upstairs training area when there are no classes on avoids this from happening. Clean restrooms, and friendly, helpful staff make it a nice and welcoming place to subject yourself to great levels of pain. Parking can sometime be difficult at peak times.

Fantastic experience: Great gym, great facilities

Positive experience: A decent gym, could do with a swimming pool.

Fantastic experience: Great staff, great layout, fantastic classes and motivating instructors. I love goodlife health clubs, and would rwcommend to anyone.

Fantastic experience: Love that they do Shabaam and Zumba at many of their gyms. Even more classes would be great. Goodlife always has fabulous instructors.

Negative experience: old out dated gyms, over packed gym diring peak times

Negative experience: Gym is good and most staff are nice, but a personal trainer named Ethan is extremely rude and unprofessional. The personal trainers are not their employees so the gym could not do much to regulate their behaviours. Once Ethan realised that he cannot make money from me he started to throw terrible attitudes. Be very careful with these personal trainers, as you may be approached by some nightmare like Ethan.

Positive experience: Great gym to train in but when you walk up to counter to have card scanned by the the young staff that work here it would be nice after youve said hello to get a reply or even eye contact,a good workout makes you happy a hello and a smile makes you happier,lighten up people.