Zap Fitness 24/7 Valley View

Negative experience: I’ve been going to this gym for about two years because it’s the closest and most convenient, but I’ve had a lot of issues, like my key card not working and being overcharged multiple times. Now I’m trying to cancel my membership, but despite emailing the team several times to start their required “two-week notice period”, they haven’t been helpful. The people and staff at the gym are lovely, but I wouldn’t recommend it because it’s such a hassle to leave and they don’t address issues very well either :(((

Negative experience: I turned up 3 times and no staff around everytime as members open the door for me. No sign explaining why its staff are absent. . I wanted to join but you can’t as no one is there… I try ringing but it’s always due to high volume try again …. How many times do I keep trying… looked on the web sight to join while they have a promotion but I’d rather rather speak to a person just in case I do something wrong and pay more than what’s offered…. ‍♀️‍♀️

Negative experience: Sign up for an expensive weekly paid adhoc membership. Never attend - not even collect a keycard for access. When you want to cancel after several months - because it's clearly not working out - get stung for 2 more weeks of fees. Petty, greedy policy.

Negative experience: Customer service is worst, they would never help you. Doesn't understand there use in the gym. Staff should be thrown put as there is no need

Positive experience: Not a bad place. Been to better and modern gyms. Don’t feel all the air cons are working at the moment so make’s it uncomfortable when you don’t need to be. Bathrooms are sometimes not cleaned. Plenty of machines available and not that busy when I go. Overall not bad. I go here now because it’s closer to home.

Fantastic experience: Decent gym with all the equipment you need for a solid workout

Positive experience: Less beeping would be nice

Fantastic experience: Loving the place, the atmosphere and the cleanliness of the place. It's great to be able to have the freedom to go anytime and feel comfortable and safe.

Fantastic experience: An amazing place to workout. The staff is friendly and chill, just what you want. And don't get me started on their qualities and characteristics. A lot of them are like pros. I recommend this gym.

Negative experience: Was supposed to get first 2weeks free but they charged me and my misso after 2 days ... it dose not say that on the contract. Totally not happy about this.anf I'm sure that's a breach of the bat by them. I suggest avoiding zap and join up with a real gym,kinda funny they say I'm not on there data base but they calling my phone number the same time they replied to my review. Lol

Positive experience: Old equipments, average range of machines. Well staffed and friendly. Should be getting better equipments in price charged. Location and parking are good, though.

Negative experience: Its really disappointing with the service and the staff of the gym. They misguided me alot first they misguided me when i join the gym. The staff said that the gym membership will be stopped on the spot when you cancel out you membership,but it still take another month to cancel it out. Secondly, when i went to the gym to cancel my membership. Over there staff misguided me by saying that your membership is gona be cancelled and further no direct debit will be deducted from your card. But unfortunately it took another month to cancel and its still going on. By calling to the customer care they agree to refund me back. But i am still waiting. I am strongly NOT recommended this gym. Thanks.

Fantastic experience: Great

Negative experience: Like so many gyms, when you end your membership with them there, seems to be an inability to stop direct debiting money out of your account. After a full year of being a member I chose to move on as my area changed, can't use gym, can't get in, but hey, they are still taking my money. Have been told twice now that it's sorted, but nope, it is not. I have now had to cancel my bank card after no response to email sent and face to face visits that still led to nothing being done.. Such a hassle, not the first gym to behave in this manner. Not good enough. When I pay for something I expect a service delivered I also want the freedome to leave a gym for free. I have now paid for a couple of months for a gym I can't use. If I hadn't cancelled my card they would continue to charge me of that I have no doubt

Positive experience: It's a budget gym. You Get what you pay for.

Negative experience: Staff unattended all the time. Waited for more than 30mins for two days during staffed days and timing too... No one shows up at door. Terrible.

Negative experience: Great gym... Unfortunately the admin team let the business down with zero communication with regards to when the gym is closed

Fantastic experience: Gr8 gym. Love the sled.

Positive experience: Zap has been providing the best gym facilities at a reasonable price. It is well equipped with equipments that are essential and properly maintained.

Fantastic experience: Great Gym

Positive experience: The equipments are old but outer view is too good.

Fantastic experience: Zap Fitness gym, great place to get fit and healthy 24/7. Just Do It.

Fantastic experience: Everything you need for your workouts etc without being ridicuolouly over sized, which iw great. Numbers going are good, but never too busy so you have to wait for equipment

Fantastic experience: Good gym, all the meat heads joined derrimuts so it's nice and quiet

Positive experience: Its a great little gym with plenty of equipment but could do with better cleaning and maintenance

Positive experience: it has 90% of equipments that I need, and it doesn't get too crowded and that's enough for me! cheap membership price

Positive experience: you won't everything you need for your daily workout but the membership fee is reasonable, friendly staff.

Negative experience: Need to replace half of the gym equipments, Very bad condition .

Negative experience: no air conditioning during Chirstmas

Positive experience: A great gym, the best Zap in the area due to its size and extra features like a push sled make it stand out to me. Also the staff and regular gym goers are really friendly!

Negative experience: Staff are nice as pie when they’re trying to sign you up but completely useless when you want to cancel your membership. The incompetent spud who accepted my cancellation couldn’t have been less interested and I can only assume he didn’t submit my cancellation as my bank account continued to be debited several times after my cancellation. When I called the 1300 number to have the issue rectified I was instructed to call the branch, when I called the branch I was instructed to call back at another time when someone with some authority was in. After leaving several messages I gave up and called by bank to cancel the direct debit. I put the lost money down as a lesson learned and forgot all about Zap fitness until here I am months later and I receive a text saying I owe you $90. I’ve got news for you and it’s all bad. You owe me $418.60 and an apology.

Fantastic experience: Great fitness space with the recent facelift, more power racks than before and a few new machines too. Much more open than before aswell, worth the visit

Fantastic experience: This gym has changed my life, been coming here for 2 years now and have lost a ridiculous amount of weight. Location wise it was ideal for me, the friendly staff & the gym buddies I’ve befriended along the journey have been great. Couldn’t recommend it more

Fantastic experience: I've been going to this gym for around a year and a half and I have not had any problems. Staff is always fantastic and friendly along with the people that attend this gym. It has almost everything you need and a huge space for cardio!

Positive experience: Some clientele need to understand gym etiquette a bit better.

Negative experience: Rude staff, Felt the difference in treating client, lady before me got treated nicely n me like asking something for free Cancelling my membership

Positive experience: Nice gym. The smith machine bars have rust on it. I have no idea how this could happen as the machine gets used often It has a lot of equipment and is similar to other gyms in the area

Fantastic experience: Great staff and equipment as with most Jetts gyms

Positive experience: Well equipped but lacking some equipment as it does not have the floorroom. Great staff and very clean

Positive experience: Just upgraded all runner bikes and rowers

Positive experience: It is good shop, but without Alkohol ((

Fantastic experience: Recently updated. Convenient staffed hours. They dont hassle you heaps like others.