Virgin Active Collins Street

Positive experience: Quality equipment, love the multi levelled gym if one spots too busy, pool and sauna is great after a session. Have been coming here for about 6 months now, now while a lot of staff are very friendly and helpful I did have an unfortunate experience with somebody at the front desk this morning - now while I understand they were trying to explain I needed to use the QR code on the app as opposed to the membership card on my Apple wallet they were rude, dismissive and talked over the top of me. In saying this the manager on duty at the time Brittany was incredibly helpful

Positive experience: Only used the gym and it was pretty good.

Fantastic experience: Great gym. Not inexpensive, but good value.

Negative experience: I fractured my foot and provided a medical certificate stating I could not train for 3 months. I requested to cancel my membership due to this medical condition. A staff member informed me that I needed to provide my bank card details to complete the cancellation — which I did. However, four weeks after my cancellation, I was charged $350! I haven’t used the gym at all during this period, so why am I being charged? I’ve sent multiple emails with no response, and I’ve had to spend hours on the phone explaining the situation to different managers — over and over again. And yesterday they charge me for $70 , guys is that legal just still money from my bank account ?!

Positive experience: lovely staff, great equipment all round HOWEVER. you reaaaaaally need more than one stairmaster, it’s what stops me from getting a membership. it’s the most popular form of steady state cardio equipment in 2025, time to upgrade

Negative experience: I responded to free trial offer, but they stopped responding when I was asking about scheduling the trial rather than a sales meeting.

Fantastic experience: I’ve been a member at Virgin Active for over 7 years now, and I honestly love it. The facilities are always clean, well-maintained, and have everything I need for my workouts. What really makes the difference, though, is the staff, they are all absolutely amazing. Always friendly, supportive, and professional. It truly feels like a community, and I can’t imagine training anywhere else!

Negative experience: Gym was amazing really wanted to join, however I left my active wear in the locker room and called the gym straightaway. No effort was made to find it even when I informed them of the exact locker that it was in. The active wear in discussion was quiet expensive and pretty new so I tried to chase it with them a couple of times but the staff did not make an effort to find it. I understand you are responsible of your belongings but sometimes things get left behind and in this case I told them exactly where I left it and it was never found for some reason. Either that or some other member stole it, regardless wouldnt want to go back where my belongings could be stolen so easily.

Positive experience: Casual visit occasionally as I live in rural Victoria. Some very nice staff and some rude. Pros - nice spa, clean gym. Cons - selfie sticks and tripods seem to be getting popular. Gym should ban them. Need another step up machine.

Negative experience: My blood boils everytime I'm here thinking about how quickly this place is deteriorating, despite the prices being hiked up all the time! Whether it's the men's facilities my husband uses, or the ladies which I use, the level of cleanliness and function is despicable. Towels/rubbish frequently left lying around, tampons/hair and even FAECES in the shower stalls, the shower toiletries are often empty or replaced with water, and there's literally a stain on 2 different shower doors I've been monitoring for 18 months and it's STILL THERE. Shower stalls are often closed for no reason for weeks on end, and locker keypads are always broken. The gymfloor is no different, with poor hygiene and poorly maintained equipment rampant. Every single week something is broken or shut down. I also avoid the wet facilities at all costs now -the one time I visited the sauna was unbelievably rank with body odour and the smell of mould, a staff member was hosing down the area outside and splashed me as I walked by, AND there was pubic hair everywhere in the plunge pool. My husband tells me that they have staff walking around with fishnets to fish things out. It's so bad you wouldn't believe it unless you saw all this. And if you thought customer service could make up for it you're wrong. Staff are rude, disinterested, can't be bothered making life easier for its members or clean up a simple mess even if they walk right past it. If they're using equipment/facilities on their off days they will literally hog facilities with their friends and be rude to you, despite the fact that even without a uniform on they should still be polite and represent the club. While ON duty they're often hanging around gossiping or complaining about their bosses and colleagues doing absolutely nothing. NOBODY wants to hear this, even if we can all agree this place is poorly managed. Do it in your own private space, and have some respect for the paying club members who want some peace and quiet. There's literally no point directly complaining because staff will roll their eyes or give some delightful excuse about how they're upgrading the place, but not address the simple things like making sure the facilities are functional and clean. We moved from London to Sydney, then to Melbourne where we first used the Bourke St club and were forced to move to the Collins St club when Bourke St abruptly closed without notice. The Collins St club is by far the worst, and deteriorating rapidly. Not sure if management has changed recently but it needs a total upheaval. There's a pale pudgy middle-aged man who struts around barking orders who I presume is the manager, but I can see why with this sort of arrogant leadership morale and performance is so low.

Fantastic experience: I saw reviews that service quality is not good but I did not experience it myself. We do have to wait initially because trainer is busy which is understandable but there is NO other issue I faced. Staff was very friendly and understanding. I went there 2 months ago. Even one staff member greeted me at a coffee shop asking me about my experience there.

Fantastic experience: Great gym. Nearly never joined due to scathing reviews on here. Not had any of the issues I had with fitness first. Great staff, clean facilities, full service offering of classes, gym, sauna, hydro which is hard to find. Shoutout to Stef. If you need a micromanager PT, he’s your man.

Negative experience: Echo many of the other negative comments… facilities aren’t bad (not worth the fee like) there seems to be way to many staff standing around doing very little and when you have the unfortunate experience of having to interact with a them, they are rude…

Fantastic experience: i like it here

Negative experience: It used to be a great gym with amazing staff but the service has been getting worse and worse to the stage myself and two other members who joined because of me have now all canceled. After Bourke Street branch closed it's always too busy, and the price of the membership is insane unless you utilise all the classes. God forbid you leave a weight plate in the wrong place by accident, you’ll be chased down by staff and scolded like a naughty child to go and place it back. You also can’t dead lift or squat in racks with no shoes on unless you are a female it seems, I was directed to put my shoes on for my own safety but the nice lady directly next to me was able to do her whole session without shoes, even walking across the gym floor at one stage barefoot, females must be immune to health and safety concerns . It’s also normal to see men use the jacuzzi/pool/sauna in their underwear/boxer shorts now swimwear and right after a gym session not having even showered with no staff interested in stopping this, but at least we are kept safe by having to wear shoes while squatting, phew! You'll be paying a premium price for a subpar gym and staff full of attitude.

Fantastic experience: By far the best health club in Melbourne - shame I don't live here otherwise I'd sign up. Hospitable staff, top of the range equipment and great vibes.

Negative experience: I would never recommend this gym. I went on vacation to Melbourne for two weeks and wanted to use a gym. I spoke to the manager, who suggested I could pay for two weeks and then never pay anything else. They've been charging me a monthly fee for three months without going, and to cancel, I had to pay an extra 300 AUD. So I paid almost 1,000 AUD to go for two weeks. That wasn't the agreement. I've been scammed.

Negative experience: I would never recommend this gym. I went on vacation to Melbourne for two weeks and wanted to use a gym. I spoke to the manager, who suggested I could pay for two weeks and then never pay anything else. They've been charging me a monthly fee for three months without going, and to cancel, I had to pay an extra 300 AUD. So I paid almost 1,000 AUD to go for two weeks. That wasn't the agreement. I've been scammed.

Positive experience: The gym is really nice but the hours of operation is far too short, the ice bath is non-functional for 3 weeks per month and the showers certainly need a clean - it’s very mouldy everywhere in the showers and a serious health hazard. Half the lockers also don’t work. Considering it charges such a hefty amount for membership fees per fortnight - you should expect top class facilities. The gym holds a lot of promise but needs to deliver on them. Just needs a bit of work on all fronts. But Amberley the Pilates instructor is the best! So all is forgiven just for her class.

Fantastic experience: 1 week since I walked in just to check out the location. I wasnt intending on joining but I ended up signing up. Max took me through the membership options (twice) and showed me the benefits of joining with AIA so it was a no brainer. Everything was better than expected and the staff are exceptional. Best gym (health and lifestyle facility) ever!

Fantastic experience: Awesome club, always super friendly. The girls at the desk are always a massive help.

Negative experience: Really disappointed in this gym. You’re paying $110 a fortnight and the staff can be quite rude. I’ve been denied access to classes for being 3 minutes late. I understand it’s technically late, but some of us have a busy life outside of the gym and make an effort to get here as quickly as possible. Anything more than 5 minutes late is understandable, but considering it’s apart of the membership and the classes aren’t full- it just feels like a waste of money. I would not recommend this gym if you’re interested in classes. You also get penalised if you can’t attend a class.

Negative experience: Once they get your money, good luck for the rest. Better to support your local gym!

Negative experience: As a business operating in the hospitality and service industry, Virgin Active should prioritize professional and respectful customer interactions. Unfortunately, my recent experience with a staff member named Ariana at the Collins Street gym was extremely disappointing. When I contacted the gym to resolve a membership payment issue, Ariana displayed unprofessional and rude behavior, including yelling at me for no reason and abruptly hanging up the phone while I was still speaking. This type of customer service is completely unacceptable and left me extremely frustrated and disappointed with Virgin Active. Experiences like this really explain why Virgin Active Bourke Street permanently closed, and it wouldn't surprise me if the Collins Street location—the only remaining gym in Victoria—faces the same fate soon.

Positive experience: Love this Gym!! Has everything you need and the staff are great too. Really wish it was open a little later on weekends though, 5pm is crazy early to close - otherwise 5 stars!

Negative experience: Definitely does not have the premium touch.. everything is old and covered in rust. Edit: 3 months later, the rust is still there. Please save time and cut the cheesy customer service lines.

Fantastic experience: Great Vibes Great hospitality Very clean and the whole staff are very friendly and professional

Fantastic experience: I’ve been a member of Virgin Active for ten years now, which probably says a lot in itself. It’s a great gym with top-notch facilities, well-maintained equipment, and a wide variety of classes—whether you’re into high-intensity workouts like Grid and spin or prefer something more low-key like yoga or pilates . The swimming pool, sauna, and ice bath are also a huge plus, especially for recovery. For me, the highlights have been the gym floor, the pool, Grid classes, and personal training with Scott. Grid is always well-structured and challenging, with trainers who know how to push you without making it overwhelming. Scott, who now manages the gym, has played a big role in my fitness journey. He’s been my personal trainer on and off for years, and he’s always kept me accountable and helped me progress. What really sets this gym apart is that he, like his colleagues, genuinely care. When I had to take a break for serious illness, Scott would check in on me and even arranged to pause my membership fees without me having to ask. That kind of support made a big difference in my recovery. It’s the small stuff that counts, and they do it well. Another thing I’ve always appreciated is the lounge area with free internet. During the tumult of starting my business, it was a space I’d use to get some work done before or after training and I always felt welcomed and never rushed. After a decade here, I can safely say Virgin Active has been worth it. If you’re looking for a well-equipped gym with a strong community and trainers who actually care, it’s hard to beat.

Negative experience: It used to be a lot better but the quality of the service has been decreasing for many years now. After the closure of the Bourke Street branch it's always too busy, the price of the membership went up, some equipment is dirty and/or not fully functional, the staff is rude. You'll be paying a premium price for a below-average experience.

Fantastic experience: The best gym in Melbourne bar none. Lots of Kiwis work here.. Coincidence?

Fantastic experience: Probably the best gym I’ve ever been to! Facilities are excellent. Was visiting from overseas and the team here were absolutely top class; including sorting entry via my overseas Virgin membership.

Positive experience: Decent gym but given the weekly fee, a few things could improve to make it better value. Cleanliness being the main one and quality of some equipment (reformer beds and spin bikes). Last few times at Pilates, I found the floor under my bed wasn’t clean so was inhaling dust as we faced down during exercises where the bed pushed away. I noticed also that some club members leave tissue etc at the machines (please clean up after yourselves). Spin bikes are hit and miss, some of the adjustments change while in use (probably loose over time). Used to enjoy Yoga but now with so many mats squished into one room, you’re less than half a meter away from the next person (and their foot)… not a fan. Instructors are good.

Fantastic experience: You get what you pay for

Positive experience: Joined just before Bourke St closed... Collins St is a good looking gym. Much cleaner than St Kilda Baths. The pool, which I thought I was going ro spend the rest of my life doing endless laps is sadly too cold to enjoy especially if you have any musculoskeletal injuries.or learning to swim. Being an Aussie level swimmer, I usually wont swim inside as you get too hot. The freezing water seizes we up in a few laps, even after boiling yourself in the sauna. So I have to swim and pay elsewhere. It has become very expensive and it was already to start with. Do not take your phone into the pool or spa area thinking you can answer a quick important call or listen to a book. Some staff are Perfectly normal but some militant ones have really offended people and obviously ruined their day. It is very upsetting to see grown adults being treated so rudely when nobody has complained or cares. This is not a social gym. Everyone just keeps to themselves. Being allowed to listen to a book in the spa would be great, especially for those of us who are not neurotypical. Having to see people treated in such a manner makes me very anxious to come there as it really upsets me.

Negative experience: Lack of humanity. Was super excited to take my friend to the new fancy gym I signed up to. Arrived early. Reception told me to show him around but they didn’t tell me how strict classes are with time of entry. Didn’t realize we arrived at the door of the reformer Pilates studio 1 min and 10 seconds late. Got refused entry despite explaining we are both new. They are so strict on entry but cancelled my Friday morning boxing class 10 minutes before it started. Thanks

Negative experience: Don’t use your gym mailing list to advertise your alcoholic products part of Virgin wine. Gym members should not be receiving that kind of tone-deaf advertising. We invest heavily in our health and wellbeing. Some basic target audience analysis would have made this obvious to the marketing team.

Negative experience: They increase their prices regularly with nothing in return. The club has gone down hill and the prices are crazy.

Positive experience: Love this gym but super curious when the rock climbing wall comes back. It’s the reason I chose this gym and I miss getting up there! I am worried it will no longer be serviced. Would love to know here is possible. Other than that - great gym.

Negative experience: Bad staff named Gabby. No customer service, unprofessional, rude and turned me away! I walked in excited to see the place but she rudely declined

Negative experience: Worst gym experience in Melbourne from a lady named Gabby. 'karen' by true definition. A gym should be a fun and happy and welcoming environment, not in this instance

Positive experience: Great gym. The only thing that is a drawback is it closes so early. If they just opened one hour later it would be far more accessible. Eventually might need to find a gym that’s open later to accommodate busy lifestyle

Positive experience: A good gym overall. Facilities are nice (one of the only gyms with a good sauna/spa area), lots of classes, decent range of equipment, and a pleasant enough space that you’re actually happy enough to keep going back. My main issue with this gym are the hours. Peak times are busy, as is to be expected (particularly after closing the Bourke Street branch), so I try and avoid these as you’re likely to be waiting for equipment or a spot in the sauna. Going after the evening peak means that I’m rushing my gym time to try and make it to the sauna/spa that they close half an hour prior to the gym itself. But even then it’s usually packed as everyone else is also rushing to use these spaces before they shut them down. They could easily push closing time out by one hour (which would be great) and I’m sure it’ll still be busy. Weekend closing times are a bit of a joke with opening hours meaning it’s impossible to head to the gym in the mornings, late afternoons, or evenings. Other issues are of course the price which is very steep, particularly considering the short opening hours where you can get your value for money. I’ve also experienced issues with cleanliness in the changing rooms - dirty floors, messy toilets, mouldy showers, bugs stuck to the ceiling, and even a cockroach. They also desperately need to replace or at least repair and oil the sauna seating - it’s rickety, sweat-stained, and smelly (most people don’t follow the ‘towels under bums’ rule). A cold plunge pool would also be ideal, which was something the Bourke Street branch had over Collins Street.

Fantastic experience: I always have an exceptional time at Virgin Active, but I must highlight the incredible customer service provided by Gabi. From the moment I walk in, Gabi goes above and beyond to ensure I feel welcome and comfortable. Her generosity and willingness to assist with every request truly stands out! Working in customer service, you inevitably encounter some negative, sad and unhappy people, but Gabi shines through it all with grace and positivity, which is such a testament to your team! Highly recommend Virgin Active, you have a great bunch of a people working for you!

Negative experience: poor ole manager scott is useless...

Fantastic experience: Best gym I have been in Melbourne

Fantastic experience: This place is awesome. Very friendly staff. Great equipment, course and facilities.

Positive experience: The gym is great—spacious and with lots of equipment. The pool area is pretty big, with a spa, sauna—they have it all—for a bit more $$$ than most other gyms around.

Negative experience: Love the gym but had a bad experience with the sound bath. Two people were snoring in the class, one on the left and another on the right. Talked to the instructor and she said you just had to deal with it. This is a sound bath, not a snoring bath. Like other studios, you should expressly prohibit people from snoring or have assistant coming in to gently squeeze people's ankle to help them wake up so they do not disturb the other participants.

Positive experience: Virgin closed the Bourke Street gym and asked current members to move to the club on Collins street...however the times for the weekend are different as it starts later....no information was provided of this change as well...this time is not suitable for those who have work on weekends....clearly service is dropping as well as the communication process Many thanks for your reply Scott. I reiterate there was no communication that the hours of operation are different compared to Bourke street. Your response has sidestepped of varying the opening hours on the weekend. As Virgin Collins Street is the only club in Melbourne city now it would be appreciated that some serious thought be given to move the opening time forward by 1 hour to 8am on weekends. Sydney has a number of Virgin clubs and some with early starts on the weekend.

Negative experience: As a customer, I expect honesty and transparency from any service provider, especially when it comes to my hard-earned money. However, Virgin Active seems to think they can just help themselves to my funds without so much as a courtesy heads-up. This experience has left me feeling cheated and disrespected as a customer. It's appalling that a company of such stature would stoop to such low customer service standards.I strongly advise others to think twice before engaging with Virgin Active unless they want to risk falling victim to their unethical business practices.

Fantastic experience: Excellent gym. If you are interested in personal training, I highly recommend Jacinto Cambron. He's experienced, flexible, patient and full of knowledge. Big shout out to Jordan as well. Strength, conditioning and weight is miles better in 12 months.

Fantastic experience: I loved this gym so much! Best gym in Melbourne by a mile. Unfortunately I was only able to visit for a couple days because I live in Perth but wow. The staff is amazing and the classes are the best ones I’ve ever attended. Shoutout to the person who showed me around and took their time knowing I’m only staying in Melbourne for a week.

Negative experience: The membership suspension policy really deserves a review. A masterclass in daylight robbery. It's 2024, this is the most expensive gym in the country, and STILL, this is how it works: • Membership can't be paused for less than a fortnight. • If pausing, the paused days MUST begin and end on their fortnightly direct debit dates. • Must confirm intent to pause at least 5 days in advance of a direct debit window. • If you somehow jump through all those hoops, the admin cost = $7.50 per week. None of this makes sense or belongs in the 21st century. When a local single-staffed yoga studio can outclass your payment system, that says a lot doesn't it? Since the Bourke Street branch closed, this gym is already turning into an overcrowded mosh pit. And this refusal to modernize a prehistoric payment system is a clear indicator of where priorities lie. Do better.

Negative experience: I liked the gym's space and equipment, but had a bad experience with my contract. I signed for a 12-month discount, but they raised prices in April without warning. They blamed me for not reading the fine print. With one branch closing, they are pushing everyone to use the other although they were reducing their service , but wouldn't let me cancel without a 300$ cancellation fee. Lesson learned to read contracts carefully.

Positive experience: Probably the best gym in Melbourne in terms of equipment, facilities, and interior design. The female receptionist who works during the morning / early afternoon shift on weekdays is very friendly and helpful too. ( And so is Gio the personal trainer, even though I am not his client) My main concern is the gym getting very crowded during the evening peak hour ( 5pm to 7pm). On certain weekdays during lunchtime, it can get pretty busy too. I really wish the Bourke St branch was still open. (And I still miss that branch very much)

Fantastic experience: Adrian the duty manager and coach at Collins St Virgin Active really knows his stuff!! He helped me improve my agility and push ups. He's always happy to help everyone with equipment and have a chat. Adrian called me, as the duty manager, to discuss the survey I filled in and he was professional and lovely. He gave me great news of the gym improvements too. He is a knowledgeable and great asset to Collins St Virgin Active. Thanks for your help Adrian.

Positive experience: The staff are great, gym equipment are OK. The business is designed to prioritise profit over customer satisfaction. Super quick to chargeyour account, super slow to put your membership payment on hold like when you are goingon a trip or something. So, you'd better call them well in advance if you need to put a hold on your membership/payments.

Fantastic experience: I’ve been a client over the past 7 years and I’ve been so motivated and happy. The best gym in town for sure. The equipments are brand new and there are a huge variety of classes and activities. The team is composed by amazing personal trainers who make a fantastic environment for everyone. I absolutely love it!

Positive experience: Great and exciting facility for a newbie. Would be great if possible to extend weekend hours for those working in the city.

Fantastic experience: Best gym in central Melbourne! Great facilities, clean, quiet pool for swimming and quality equipment.

Fantastic experience: This gym is awesome! I spent 4 hours here enjoying all the facilities!! The staff are so welcoming and friendly. Which if you are new to gym it is a massive thing!! Alanah was so helpful in showing me around and explaining everything to me which was awesome the staff are different to what most gyms usually have. Thus making the experience that much more enjoyable.

Fantastic experience: Pretty big floor space, lots of equipment. So far so good.

Fantastic experience: Amazing GRID class experience with Josh, 100 times better than any GRID class I’ve done in London Clubs! The facilities are great, only improvement could be the reformer studio beds need upgrading

Negative experience: Over the past few years, have seen very little new equipment or machines. There's clearly scope to replace old/outdated ones barely anyone uses. Opening hours have gotten later (I recently rocked up at 8:15am only to find out they had sneakily changed opening time to 9am). Closing times have gotten earlier. All while membership prices have gone up (well over $200pm). There used to be a Cafe in the gym, that's gone too. Overall, in decline.

Negative experience: I had a bad experience on my first day, one of the members shouted at me for sitting on the towel in the sauna cause the Asian woman had a bad day. The staff member guy in the sauna /spa area told me no phones when I was gonna call my friend, also a guy naked in the shower waved his private parts at me and smiled for 30 seconds. Most odd gym ever.

Negative experience: It costs a lot of money here, but it doesn't fix anything that's broken. The device in this picture has been left unattended for almost 2 months. The dehydrator broke in the past, but it didn't fix it for 3 months. There's one, and I have to dehydrate my wet swimsuit with my hands every day. Let's do a good job.

Fantastic experience: Best gym workout I have ever tried here in Melbourne. Thank you team! The classes a especially the trainers are helpful. The front staff and my orientation went so well. As a casual visitor I am always left rejuvenated and pleased with the service.

Fantastic experience: Talia is so lovely and makes my day each day with her banter :)

Fantastic experience: Perhaps the best gym I have found in Australia thus far, highly recommend from yoga, to swimming to weights and classes, has great amenities.

Positive experience: Love the entire space, and the surrounding areas. It feels alot newer than the bourke street branch, if only this place had the cold pool then it would be 5/5

Fantastic experience: Visited from Sydney. Nice and spacious for a city gym. Very impressive.

Fantastic experience: Gorgeous gym. The team members are always bright, helpful, and supportive. The facilities are well maintained and the classes are great - accurate for experience levels and well-suited vibes for the class type, from yoga to kickboxing. Highly recommended. Thanks team! High five

Fantastic experience: Very nice staff , and very good friendly people. Equipment and facilities are excellent. I have quit my 20 year gym membership in Brunswick and travel to the city everyday to virgin active. I’ve had nothing but progress and success since .

Negative experience: Staff and coaches on site are very friendly and helpful, classes, equipments and facilities are fairly good. While the system is so bad. I asked the reception to terminate my PT program, and double checked the next day, but I still got charged for the following bill. Another time my partner asked to pausing the bills for her overseas trip and she still got charged somehow. My coach left Virgin while there was still one credit left. An email sent to me to ask if I would like to use it, I asked if I can get refunded for it, otherwise I am happy to take it with another coach. Two weeks past there is no follow up yet. Their payment system is one of the worst I ever seen. Extremely slow for updates and it somehow generates tiny fee like $0.01, and your account is shown as overdue.

Fantastic experience: I visited the Collins St Virgin while on a work trip. Adrian from member experience was incredibly hospitable. I did Yoga Align with Arti S and it was exactly what I needed after a full two days of meetings. She had great ways of explaining the technique, was very calm and I felt completely relaxed and restored after. Thanks everyone for the great experience.

Fantastic experience: Great location and facilities, this gym is clean and well stocked with everything you could want from a gym. Was just visiting the city for a few days but if I lived locally I'd definitely sign up.

Positive experience: Very big gym, with all the main machines. They have a pool and sauna, and special (keypad free) lockers. It can be confusing to get around the place. The lady at the reception was lovely and very friendly.

Negative experience: Phone Line is busy for 20 min ican't get a hold of anyone. This is terrible..after your reply. Still not working

Fantastic experience: Awesome gym and facility. Front staff are fantastic. Highly recommended.

Negative experience: as customer that plan my off days due working longer hrs please keep website updated your website as state your operating is until 9pm but apparently not on public holidays..what a waste of time on my off day

Fantastic experience: Hygiene, a lots of options for classes, beautiful facilities and friendly place

Negative experience: What would’ve been a great fitness club ruined by rude customer service from the front desk staff. Numerous work colleagues have cancelled memberships and moved to other clubs in the city.

Negative experience: Beware of fee structures and ask for confirmation of what’s spoken over the phone in writing! I called to cancel my membership as I explained I struggled with structuring my own workouts and was switching to another gym with functional classes. They offered me a free month and a free personal training to see if it worked for me BUT THEY NEVER MENTION THAT MY CANCELLATION WOULDNT BE PROCESSED. At this point I am sure this omission was deliberate, as when I tried speaking to them on the phone they insist “it was a miscommunication” and they can’t give me a refund. I didn’t use the gym once in this period.

Negative experience: Staff can sometimes be rude when enforcing some of the rules - especially ludicrous ones like forcing you to sit on a towel in the sauna. If this keeps on i’ll probably cancel my membership. Paying $50 a week to routinely get told off makes no sense to me.

Positive experience: The facilities are nice and the gym itself and the workers have a good vibe, but some of the class instructors have a bit of a snooty attitude that can be off putting and makes the atmosphere in classes not that welcoming. You have to pick and choose the instructor a bit.

Negative experience: Gym was nice but, one of the gym staff/ trainer was very rude. Stealing equipment from my workout and even bumping into me, didn't even apologize one bit. But every other staff were great. Felt kind of terrible after that experience since the membership is 50$ a week, it definitely wasn't worth it.

Fantastic experience: This is hands down one of the coolest gyms I have ever tried. They have everything I would ever consider needing and more. The staff are really nice and the facilities are cared for. They have a rock climbing wall, pool, spa, sauna, yoga, reformer pilates plus a lot of the machines count your reps (thank youuuu). They are expensive but you get what you pay for in terms of facilities and extras. I wish they had more of these gyms around the country so I could have a membership.

Negative experience: Have been a member since 2016. Used to like this club but over the years it's been slowly heading downhill. Facilities are average at best. Not to mention staff are unhelpful and rude at many occasions. Some staff are very condescending they feel they can speak to you in any manner they want in front of other people. Not worth the price, especially with current management. When members leave and new members joining are slow then staff will be nice to win you over but once you join they're attitude changes real quick. Prices also got hiked up service is average at best, showers and bathrooms are not the best some showers are even closed off meaning everyone is using the same showers. lockers and locker rooms are filthy not to mention hair appliance and ironing boards. 1 poorly located fridge not even much choice and apple Macs that are from the 90s that are not even connected to the internet. Joke of a club especially in the CBD. Wouldn't recommend joining or signing up from Eli

Positive experience: Been a member here for 18 months or so, excellent facilities, friendly staff. Falls short in premium/business side of things. I asked for some help printing a couple of documents to save me a trip in to the office after a workout and they refused; as is their right. But for how much you pay, and the level of service they should represent for the price point not really good enough.

Fantastic experience: Great gym definitely worth the money. The pool, spa and sauna area is a great bonus. The staff have been pretty amazing, everyone I've interacted with has been super friendly I would absolutely recommend this gym.

Fantastic experience: Luxury spa and gym facilities and Best Pilates class ever with Emily! I left feeling strong, fit, and sooo relaxed! Love the sparkling water on tap too! John was super friendly and helpful when he booked me in as well. Great experience all round!

Negative experience: I have been paying a premium weekly for Virgin active, but unfortunately, my recent experiences have left me greatly disappointed. The gym's overall condition is in dire need of renovation, with several facilities showing signs of age and neglect. One glaring issue is the outdated shower cubicles, which led to an unfortunate incident last week when I found myself trapped inside due to faulty locks. This safety concern highlights the urgent need for maintenance and modernization. Moreover, the level of service has noticeably declined over time. The once exceptional service that attracted me to this gym seems to be a thing of the past. The staff members appear less attentive and responsive, failing to meet the standards I had come to expect. Additionally, the limited operating hours have become a major inconvenience. The gym's current schedule does not accommodate those with busy lifestyles, as the hours of operation are far too short. Extending the opening hours would greatly benefit members who strive to maintain an active lifestyle. In conclusion, I regret to say that my experience at Virgin active has been far from satisfactory. The deteriorating facilities, poor service, and limited operating hours have made it difficult to fully enjoy my membership. I hope that management takes these concerns seriously and prioritizes the necessary improvements to restore this gym to its former glory.

Fantastic experience: Friendly staff, clean and new facilities, not too crowded

Positive experience: The last time I visited this place, before this week, was back in 2019. It's still well maintained, tidy and clean. No major revamp since 2019 from what I remember but I don't think it really needs it either. I only used the free weights, cardio and accessed the change rooms, so I can't comment on the classes.

Fantastic experience: This gym has lots of different classes with friendly people & lovely facilities including: spa, sauna, pool, climbing wall, lockers, dyson hairdryers, ghd straighteners. There is lots of space and equipment to do your own thing and lots of equipment.

Fantastic experience: Convenient, clean, friendly gym to go to. Can’t say more. Just come n enjoy. I do have membership in others but once u joined virgin u can’t go back.

Positive experience: Me sentí muy cómodo en las instalaciones y su personal fue muy amable. Amaba ir a ese lugar.

Positive experience: Generally good facilities and the place is looked after but why is the swimsuit spin dryer ALWAYS broken?

Fantastic experience: Great gym and most of the staff are super friendly (Jordan, Lara, Adrian especially). Very clean.

Negative experience: Good facilities and great classes, but I left a while ago because I really disliked the way I was being treated by some of the staff. The whole experience was below average because of it