Goodlife Health Clubs Queen Street

Negative experience: I joined this week, mainly to use the sauna, but unfortunately it’s been out of order almost the entire time (working only one day). I understand this has been an ongoing issue, which is quite disappointing, as the rest of the venue is good — the gym is well-equipped and the steam room is decent. It would be great to see the sauna properly maintained and kept operational. If energy use is a concern when it’s not in use, perhaps consider installing an activation switch, as many other facilities do. It’s a simple solution that would make a big difference.

Negative experience: Joined just for the sauna, and they knew about it, I'm vision impaired I can't take the neon lights, they won't turn on the saunas when I come. They tell me:" hi maaaate :) the sauna is cold today ! have a good one aye " then I quit this scam of a gym. They REFUSE to turn it on when I come. The sauna was not faulty. I didn't quit immediately thinking there was something wrong with it, and they were going to fix it. They like to get my money. They just don't like to provide a SERVICE for that money. Yeeeaahh, naaahhh we just like to take your money in exchange for nothing mate

Fantastic experience: Ben had a good attitude, very welcoming and assisted me with everything I needed to know as a new person in that branch compared to other Goodlife gyms.

Negative experience: The gyms themselves are good, but if you have any issues with your membership, the support is surprisingly incompetent. As I’ve been waiting on a refund for months now. I’ve called them multiple times, where they apologise and say it’s on the way. If you owe them - their quick to send you notices, but the customer is absolutely powerless!

Positive experience: Staff are always really friendly and that’s a big plus but the large amount broken equipment and the free weights that have been “sent for repair” months ago has got me concerned about the upper management and/or their financial position. Please fix equipment more quickly and replace the free weights, not everyone uses the huge weights!

Positive experience: Please fix all the out of order equipment, too many now.

Positive experience: I like this gym - location is good, it’s large and has a lots of space for free weights and equipment training days. Regarding classes, I like the 6.30am Monday and Thursday BodyPump class with Andrew. His classes are challenging but he brings the energy so they fly by! Andrew also constantly provides tips and posture reminders during the exercises to ensure we are doing it correctly :) thanks Andrew, legend!

Fantastic experience: Great gym in middle of CBD

Negative experience: I initially requested a 3-month membership only, as I was staying in Australia temporarily. However, the gym set up an ongoing monthly renewal without my consent. Despite multiple attempts to contact them via email and Instagram DM — clearly asking for cancellation — I received no proper response. They continued sending invoices and charging me, completely ignoring my messages. As a foreigner, I feel that I was taken advantage of. I never agreed to ongoing billing, and I believe the way they’ve handled this situation is extremely unprofessional and unfair. I do not recommend this place.

Positive experience: First time visiting this place, and overall, it’s a good spot. The free weights section is well-stocked, and the machines are modern. The layout’s a bit tight, so moving around during busy times feels like dodging traffic. Showers were clean, but the changing area could use better ventilation—it got stuffy. Staff were low-key, not pushy, which I liked. Music wasn’t too loud, so I could zone out with my own playlist. Only real gripe? The lack of benches near the dumbbells—always had to drag one over. If you’re training early or late, it’s great, but 5-7 PM is a zoo. Not the cheapest, but you’re paying for the location.

Positive experience: Perfect! Had everything I needed and more.

Positive experience: Quite a hidden Goodlife Gym deep within a cbd shopping mall. The exercise machines are very dated but still do the job, missing bike room in this gym bit disappointing. The location is great, and the stuff were friendly with it a short walk to two other goodlife gyms.

Positive experience: Quite a hidden Goodlife Gym deep within a cbd shopping mall. The exercise machines are very dated but still do the job, missing bike room in this gym bit disappointing. The location is great, and the stuff were friendly with it a short walk to two other goodlife gyms.

Negative experience: I was a member of Goodlife Queen St in Brisbane CBD, and I had one of the most frustrating experiences I've ever had with a gym. In early April, my $38 weekly payment wasn't processed, even though I had over $100 available in my account. Due to this error—clearly caused by the billing provider’s system—I was charged a $10 default fee. I provided screenshots proving I had sufficient funds at the time of the charge. Still, the payment was marked as “insufficient funds,” and I was charged another $10, with a promise of a refund. After many emails—where I had to justify something that obviously wasn’t my fault—the $38 refund only appeared in my account days later, which added to the confusion. The worst part was continuing to receive emails stating that I was in debt, including one that incorrectly claimed I owed $83 (which they later admitted was a typo). I was treated like someone trying to avoid payment, when in reality, I was just trying to understand why their system failed. What made it worse was the defensive tone in their replies, as if I was making unreasonable demands. They asked for evidence—I provided it. They admitted it wasn't my fault—yet they kept billing and pressuring me. I felt disrespected, embarrassed, and extremely stressed throughout this entire situation. The lack of organization and empathy from the team handling billing is unacceptable. I’m tired and disappointed. If you can’t even process a simple automatic debit properly, why collect bank details at all? I absolutely do not recommend this gym. The facilities may be fine, but the customer service and administrative support are severely lacking. I will not be returning.

Negative experience: I signed up for the advertised free trial but was heavily pressured to commit to a membership right away, as I was told “that’s why we do the trials.” It felt very sales-driven, with little genuine interest in my experience. The staff member who showed me around seemed disengaged and unenthusiastic. When I showed up on the second day, I was told there were no notes on my trial and that I’d have to pay $25.00 if I wanted to train with my friend who originally signed me up for the 7-day trial. The cable machine also didn’t operate smoothly, with uneven resistance throughout the movement—some sections were stiff, while others were much lighter. Very disappointing experience.

Negative experience: I've been writing to ask for my money back, but I haven't received a response. In addition to the fact that you made a mistake and debited my money, you're not responding. I DO NOT RECOMMEND THIS GYM. What are you talking about? You only refund me 1 week. Im still waiting for answer about 40 AUD. YOU ARE IGNORE ME.

Fantastic experience: I've been going to this gym for years and I love it. It's spacious, it has a great variety of equipment and it has a sauna and steam room. It's also got a very relaxed vibe with a very diverse group of people going.

Positive experience: People without sense of comunity... they leave their stuffs on equipment even if the gym is busy.

Positive experience: Good facilities. Equipment is getting a bit aged and run down. Needs to maintain coded lockers for member use.

Negative experience: Small gym with very old equipment

Negative experience: WE DO NOT HAVE AN ACTIVE SUBSCRIPTION WITH GOODLIFE AT THE MOMENT. today you debited us almost 60 dollars

Fantastic experience: Absolutely amazing experience. Environment was great and plenty of equipment. Everyone was respectful and TJ was an absolute mad lad. Hats off to him!

Fantastic experience: Great club. And so good that fitness First members can use their membership here during December and January

Negative experience: Subject: Complaint Regarding Sauna Policy Violation I am writing to express my concern regarding an incident at your facility on [02/12/2024 ], around 4 p.m. in the unisex sauna. Two male individuals were wearing wet underwear, which goes against the established guidelines. Despite my complaint to the reception and the staff’s intervention, these individuals continued their behavior for another 25-30 minutes, making the environment uncomfortable for other guests. This is not the first occurrence; my girlfriend has had to leave the sauna on two previous occasions due to similar situations. Today my girlfriend couldn't use the gym because of this situation, it's very frustrating to pay for the gym and not use it because there are men who don't respect women. I urge you to address this issue promptly. I suggest informing the individuals involved via email about the correct sauna attire and considering stricter enforcement of the rules, including membership cancelation for repeated violations. Thank you for your attention to this matter. I look forward to your prompt response. I came to write a review here because I spoke to the reception and the action he took did not solve the problem. He just went there, spoke and left. he didn't make the guy put on his shorts and respect them, you know? He just spoke and left, that's why I came here and wrote the review. It's been 2 months since I complained about the notice in the sauna and still nothing has been done, the gym manager told me that he would do his job, but it seems like he doesn't care I do not recommend any woman to go to the sauna because you might find a man in his underwear in the sauna. Sincerely, [Romer ] 29/05/2025 To this day, the sign in the sauna stating that the sauna is unisex has not been posted. Men continue to use the sauna in their underwear. In the sauna that should be for men and women to use. Very disrespectful. The gym has three exercise bikes, one of the bikes has been broken for over a year. I have already asked the employees to put up the sign, but they never do and they still don't fix the bikes in this gym. It's a joke. 08/08/2025 This situation happened a few times before, and so did all the other receptionists. They did it differently, just asking for my phone number to confirm it was me. Today, I arrived at the gym and met with Jennifer, the receptionist. She told me that to get into the gym, I had to take the AAP card. I told her I didn't want to take it, that I'd like to give her my phone number and get in. And she started causing trouble. Because she wants to stand behind the reception desk doing nothing. Goodlife team Could you please provide her with the proper training so she can learn how to work at the reception desk? I think it’s good to be nice and polite to people, Especially to people who have been gym members for almost 10 years.

Fantastic experience: Get gym, staff are awesome. Mitch was very helpful and also very handsome

Fantastic experience: Get gym, staff are awesome. Mitch was very helpful and also very handsome

Negative experience: I must say I am very disappointed in the way my membership has been handled. My I initial discussions was that I was that I wanted a fixed trial period of 3 months but it has been marked as ongoing. I had put faith in that the person signing me up understood this, not one person contracted me to see how I was finding the gym or to discuss how things would look ongoing. Then my first interaction with a PT was them wanting me to sign up with them further with $150 admin fee. I’ve had very positive experiences in the past with this gym but I will not be considering it again once this contract has ended as advised just now.

Negative experience: Paused my membership due to sickness and wasn't able to work. They charged me $10 for some reason and kept trying to direct debit my account and it turned into $40 overnight. They said they would look into it and escalate - they never got back to me. Naturally I didn't pay it. Got an email randomly this morning saying they are going to send a $700 bill to collections. Absolutely disgusting customer service. Been a member for four years and was getting PT three times a week. Will be letting everyone know about this. Facilities are sub par and there are always guys hooking up in the bathroom. Which is why I ended up going to a different Goodlife towards the end while they got it together. So dissapointing. Thought loyalty accounted for something. Such short term thinking, and are missing out on so much more money from me because of poor administraive processes and clearly a serious lacking in managerial skill. Don't use this gym.

Negative experience: The gym was good, but the staff told us unclear and incomplete information. First, she said that when giving our card we can access all gym, and then we tries going to a 24/7 gym at west end and told us we can’t enter because we need to upgrade it. And second, we told the staff that we would only like 5 weeks because we were given a choice, long term or short term, we chose short term. And she said it was all set our membership will be cancelled within 5 weeks, and then after 5 weeks our bank notified us that we paid the gym when we thought it our membership was cancelled. So we went and the guy told us we need to tell them a month ahead for it to be cancelled, it was our first to go to gym here and the girl gave us incomplete information. Hope you all be attentive please.

Negative experience: Staff are judgemental and forceful even when you say no to PT sessions, they still go and continue to bother you - some people go to the gym to learn on their own and dont want to draw attention to themselves, not be bothered by staff. Wont be coming here again.

Negative experience: It is sad at Nathan the club manager left when he care so much about the members and staff and he help alot of us out and goodlife you are making a big mistake letting a good club manager leave and I think Nathan is one of the best club manager I have seen in goodlife because he cared about everyone so Nathan thank you so much for helping me out and giving me a reason to have hope at there is good people in goodlife all the best and keep smiling and be strong

Fantastic experience: Magic

Fantastic experience: Plenty of equipments, fair price for a single day entrance for the location and spaces you have. Smiling and friendly staff. I recommend this gym

Fantastic experience: The best gym ever :)

Fantastic experience: Very nice & tidy & quiet environment so,I can focus on myself. Friendly staffs & very professional personal trainer,too. I think I found a right place!

Fantastic experience: Friendly Staff and nice, steam & sauna room. The water pressure in showers is great. Clean and tidy Grilled is next door which was very tempting

Negative experience: i have been an existing member of this club for the last 8 years and i went into the club to update my email address. I rang in today and was assisted by Harrison and he had the worst attitude. Simply not helpful at all when i said i tried logging into the membership portal and have my password reset but the password was sent to my old email add. He said there's nothing he could do to help me. In addition, i enquired about upgrading my membership to Platinum Plus and he was not very forefront in providing me with the information. I am deeply disappointed and would potentially be looking to move clubs.

Fantastic experience: Amazing gym!! i loved working with Julles he is a great Personal trainer. genuinely made the gymming experience more enjoyable and did his best to keep me motivated. Highly recommend!!

Negative experience: When Paul Keating was Prime Minster he once said "never get between a State Premier and a Bucket of Money." What Paul Keating did not realise was getting between Goodlife and your wallet was much more brutal. Simple cancellation request, met with a passive aggressive response, then an aggresive response. Time for customer service staff to learn customer service skills

Negative experience: Below average over priced gym Awful opening hours,damaged equipment,false advertisement $ The only positive is the staff they are very good people always trying to help you but they are being let down by a massive Corporation. Goodlifes is letting the Staff and members down this is why I’ve gone back to independent local fitness gyms that are community hubs and not just another gym for some clown that has never been in a gym in their life

Negative experience: Old gym and old machines, but the biggest downfall is the customer service and the receptionists, just lack of everything. Sad

Positive experience: Some of the equipment such as the leg extension and chest fly feel a bit clunky. Group fitness room is decent. Small gym but not bad.

Negative experience: rude staff. the worst customer service.

Negative experience: Casual visit. Outdated equipment, half of which is non operational. Equipment missing. Lack of machines for resistance training. Overall one of the worst gyms I have been to.

Negative experience: The changing rooms are never cleaned, they are filthy with rubbish in the showers that's been there for almost two weeks.

Negative experience: I have been a member for a while now and the club has gone downhill rapidly. This Saturday afternoon I went to the Wintergarden Goodlife with my daughter. I was in the changing room when this strange agitated guy came up to me and accused me of going through his things and taking something. I denied it but he became aggressive. I immediately went to the lone staff member in the gym and asked him to search my things which he did. But this other member remained aggressive with myself and my young daughter so I asked them to call the police but the staff member wouldn’t but instead called a security person from the Wintergarden mall. They asked him to leave which he finally did. My daughter and I returned to our workout but later this crazed man entered again. He came up to my daughter and said he would give her $100 if we returned his illegal substances!!! So now Goodlife allows methheads into their gym and are reluctant to protect their members. It is understaffed and unsafe there. My daughter does not want to return to Goodlife and I don’t blame her. We both will be terminating our membership.

Fantastic experience: Ju Bae is a game-changer as a personal trainer at Goodlife Health Club Queen Street. Her approach is personal, and she's got this knack for making workouts both effective and enjoyable. It's like hitting the gym with a friend who really knows their stuff. My fitness journey has seen a positive turn since I started working with her. Highly recommend Ju for anyone seeking a friendly push towards their fitness goals!

Negative experience: I don’t put less stars because I can’t. I went to the club to cancel my membership and they told me I had to pay 3 more weeks. After 5 weeks they were still charging me so I contact them and they told me that my account wasn’t cancelled and that there was no evidence I went to the club to cancel. So I had to pay an extra 180$ to cancel. On top of the 100$ for the 5 extra weeks they’ve been charging me. And they treated me as I was lying. What customer service is assuming your customer is lying. They did a mistake and I was the one paying the consequences. Be very careful and never leave the club without a written confirmation or you’ll regret. Frustrating.

Fantastic experience: I just joined and this is the best gym I ever been in. 10/10

Negative experience: I went there to get membership and I asked the lady who was helping for membership about good life in Sydney and she said they got good life in Sydney once I come here there is no good life and I asked to cancel my membership they asked for $ 290 cancellations fees and I said I know about fees but I signed for your membership because u said there’s good life in Sydney otherwise if u were telling me there’s no good life in Sydney I wasn’t ready for membership. And then they said no we can’t do anything . They lied about it to get membership that’s it . And because they lied I’m paying money and not even using it . ‍♂️ Be careful guys when u go for membership don’t trust what they are telling you . The lady with blond hair slim body is a lier .

Negative experience: Run down..been going to this gym for a while. So much broken equipment. Cable machine missing pin and Caribee, seat press machine - seat doesn't lock and falls back during rep. Not good. 8 items broken all up. It's been like this for a long time.

Positive experience: Awesome

Positive experience: Park

Positive experience: Only place on the weekend that was actually staffed and able to get a session with

Negative experience: High pressure sales tactics, somewhat misleading, hard to find staff

Negative experience: Too much inconvenience experienced being a member with this Gym. So disappointing.

Positive experience: They need new equipment and padding. Some semi useless machines taking up space

Negative experience: I have sent emails to this gym regarding me not being happy with the personal trainer but unfortunately even after multiple attempts nobody from the gym to whom the email was specific to has contacted me yet

Positive experience: Plenty of machines, empty sauna, good space for training, big toilet area and great environment! Nice classes as well!!

Fantastic experience: Great facility, plenty of machines, racks, benches, dumbbells, and plates. Staff are always friendly and welcoming, special mentions to Scott and Crystal for friendly conversations.

Positive experience: The staff is very friendly and you got a lot of different machines. You are able to test the gym for 5 days, if you want to get a membership.

Fantastic experience: I’m a regular to the Friday lunch time Body Combat class. It’s a great workout with a motivated instructor and a class full of inspiring members. Perfect for a calorie burn to replace a big lunch

Positive experience: Recently had a training session with Abbigail, and I must say, she did an outstanding job! Abbi’s expertise and dedication truly made a positive impact on my experience. I would highly recommend Abbigail to anyone in need of training services.

Negative experience: Gym equipment is good and doesnt seem tog et too crowded. Main issue is the sauna and "steam room" are pretty much non existent. Very unfortunate.

Negative experience: The gym is not honest with their clients. I still haven't received my student discount which was promised to me upon joining their establishment. On top of that, my supposed-to-be gym trainer did not respond to either of my calls or messages as soon as I paid my first fee. Boo! This gym is a cash grab!

Negative experience: I definitely scanned it with a membership card and asked her to scan it again. Nevertheless, if she doubted me and ignored me, she took my membership card and checked. The staff is terrible and rude. Her name was Krystal.

Negative experience: What kind of 3rd world gym is this. I want my 32.95 back thanks. You don’t even have locks on the change rooms. I had to leave without even using the gym so yes I want my 32.95 back

Negative experience: IMPORTANT!!! When you decide to join the club. Please remember, no matter what the term of your membership is. Even you finished the membership term !!!The membership will be kept ONGOING automatically!!! until you call them to cancel your membership. BE CAREFUL! Not a honest Gym. Doggy sales. The only thing they care is the money from your pocket.

Negative experience: Terrible gym. Avoid at all cost. There is an Asian personal trainer who struts around like he owns the place taking three fitness stations at a time for his clients. What a rude man. Many other better gyms in Brisbane.

Positive experience: The main strengths are the functional training areas which have space and good kit. Has most of the weights but the weight training is crowded. Or at least claustrophobic. It is right in wintergarden so that can be very convenient. Not tried the classes. The West End good life is better if thats convenient for you. Or lutwychhe.

Negative experience: The gym itself is alright, the app just never works meaning you have to spend even more money for the card to access the 24/7 which you pay for..... They make it basically impossible to cancel your membership easily and it's a lock in contract. PICK ANOTHER GYM goodlife is just a cash grab it is not worth the money or work it takes to leave. 100% WOULD NOT RECOMMEND.

Negative experience: As a long term Goodlife member, this is a fairly terrible gym especially if you are concentrating on weight/resistance training. The gym floor is dirty and crowded, and roof is so low, and it gives off a very claustrophobic vibe. In addition, the sauna isn’t even really a sauna as it is hardly hot, and the steam room is incredibly small. The change rooms again are grimy and dense, and it’s like you have to get changed in top of one another. The only positive is the cardio machines, they seem in a good condition and the tvs work well. Definitely, would decide to go to Goodlife Elizabeth St if you are uncertain of which gym to make your home throughout the week as it is far superior in every aspect.

Positive experience: Big gym with friendly staff. Huge cardio area and a quite large functional area, too. The weight area is big, but 2-3 machines were broken and generally the weights are not in the best shape with some loose screws or bench tops. However, the gym definitely offers everything you will need for a good workout and they offer a casual pass for $20 if you only visit Brisbane for a few days. That's a big advantage over most other chains in Brisbane CBD.

Fantastic experience: I recently joined GoodLife Health Club on Queen Street and I have been thoroughly impressed with my experience so far. The facilities are fantastic, with a wide range of equipment and amenities that cater to all fitness levels and goals. The staff at GoodLife are incredibly knowledgeable and helpful. They take the time to understand your fitness goals and provide personalized advice and guidance. Whether you're a beginner or an experienced gym-goer, they are always available to answer questions and provide support. The gym itself is spacious, clean, and well-maintained. The equipment is modern and well-kept, making each workout enjoyable and effective. The variety of classes offered is also impressive, with options for cardio and strength training One of the standout features of GoodLife Health Club is the sense of community. The members are friendly and supportive, creating a welcoming and motivating environment. The staff also organize various events and challenges, which adds an extra layer of fun and engagement to the overall fitness journey. Overall, I highly recommend GoodLife Health Club on Queen Street. It offers a comprehensive fitness experience with top-notch facilities, knowledgeable staff, and a supportive community. If you're looking to achieve your fitness goals in a comfortable and motivating environment, this is the place to be! Special mention to the staff ( sarah ,kiki and maria)and personal trainers (Scott Vriens,Jackson,Yasmien and Jaiden)

Positive experience: Good gym, very handy location.

Fantastic experience: Excellent gym franchise, showed compassion when the parrasite ATO froze my bank account for now 2 month's, nearly resolved, equipment is always good, customer service good and physio a good start, a good gym franchise with 187 reputation, join the killers today.

Negative experience: Went here today and I do not have many good things to say about this gym. My friend has just moved to Brisbane and wanted to find a gym to go to. I and a friend of mine go to snap fitness but my friend who recently moved here wanted to try out goodlife before she decided to sign up for snap fitness. We saw that there is a free 5 day trial being advertised so we all decided to go and give the gym a try. As we were walking in there was a sign that said "scan here for your 5 day free trial". My friends and I signed up and filled out the form on our phones and walked to the front desk. I tell the front desk and tell her that we are here for the 5 day free trial. She says " you can't just walk in here" in a very rude manner and tells me to scan the qr code on the reception desk. I politely let her know that My friends and I scanned the qr code on our outside and pointed to the sign about 20 feet away. She replies "I don't know what your scanning you need to scan this here", again in a very rude manner. We fill out this new form and we let her know that after finishing the form it just took us to the beginning of the form again. She says "yea i know what happens", I was extremely shocked and the attitude this employee was showing at this point and right after saying this to me there was a member standing at the other side of the reception and she lets the member know that they need to come to the other side of the reception to scan their card. The member walks over scans the card and as soon as the customer turns her back the employee puts her hands on her head and whispers "F*UCK ME". Following this when i signed up for the trail another employee let me know that I am not allowed to make use of the 5 day free trial being advertised because I am a snap fitness member and said he would do me the favour of allowing me to workout there today. Would not recommend this gym to anyone.

Positive experience: I go to this gym before work and it has everything I need. Always plenty of cardio machines free that sync to Apple Watch. Equipment is reasonably new and in a good condition. Sauna is great too. The only thing that could be improved is better showers as sometimes the water is cold and don’t quite spray how they should

Negative experience: The facilities were great and I very muched enjoyed my workout. But I couldn't recommend this place to any friends or family. I signed up for the free 5 day pass. On day 2 I received a call from Goodlife where I explained I wasn't interested in a membership ( I had only visited the place once and for about 2 hrs). Shortly after the phonecall I headed in for a workout but was advised that I had to pay for my visit. I paid and enjoyed another workout but wont be back. Who is to say if I would have signed up after 5 days, I felt that I was never given the chance to genuinely try.

Negative experience: A completely hopeless experience dealing with this gym. Failed on a number of health and safety concerns. Staff allow people to come to gym with active colds and flu meaning everyone is at risk of coming down with the present season's bad colds. The cleanliness of the change rooms is poor and equipment is often not put away by users making the gym look like a messy obstacle course. Also on cleanliness, have cleaners come through a bit more often. Toilets/urinals always smelly and basins and surrounding wet area always covered in hair, paper towels and general yuk. Manager agreed to cancel my membership and not further direct debit and yet I still got direct debited after he agreed. Wrote to them and got no response. Hopeless - avoid "Goodlife" Gyms.

Fantastic experience: Goodlife Health Club at Queen Street is superb. The atmosphere is great. They have a very friendly team. Their manager Josh is super helpful. I am enjoying my workout there and have seen great results. You never get bored there. I would highly recommend them.

Fantastic experience: Really love this gym. Conveniently located in the CBD friendly staff and just the right size with the plenty of equipment. I like to go off peak IE Sunday afternoon when you can work out at a leisurely pace! I always recommend this place to friends and family.

Fantastic experience: Awesome gym with one of the largest cardio facilities I've ever seen

Fantastic experience: Been going to Goodlife Queen Street for around 3 months. It's a very good gym with great facilities like sauna and steam. The front reception staff are welcoming and the trainers are very helpful if you use them beyond the free sessions you get with platinum membership. My only gripe would be the cleanliness of the change rooms. Maybe having cleaners come through a bit more often. Toilets/urinals always smelly and basins and surrounding wet area always covered in hair, paper towels and general yuk. Oh & most of the wall clocks don't show the correct time - c'mon guys it ain't that hard to keep the clocks running on time!! But overall it's a 4.5 star experience.

Fantastic experience: Very convenient. Great environment.

Fantastic experience: Goodlife Queen street were amazing to deal with! We needed a short term membership (2 months) and Atem helped us out with a great rate. The gym itself was always clean and well maintained, the machines were all in great condition and there were plenty of choices. The classes were also fantastic, and the staff were friendly and helpful. Thanks again guys, you are awesome!

Fantastic experience: All positive for me.Equipment kept clean and never had an issue with customer service. My personal trainer Mini is also great.

Fantastic experience: Been going to Goodlife Queen St, since it opened. It is clean, with the standard gym equipment, and you don't need to wait too long to use the equipment. Clientele is mostly office workers who just come in do a workout and go. A good place to come for a first time gym goer

Fantastic experience: I have been coming here for more than 10 years. It's well located, big, clean and friendly. This is my happy place.:)

Negative experience: Too crampes and lacking machines

Negative experience: Bad service

Negative experience: Had a bad experience with membership suspension. Have not expected this during this time

Negative experience: Change rooms are very dirty and not cleaned properly.

Positive experience: Staff are friendly but equipment is quite dated but has a good range. Good value for what I pay.

Negative experience: It was clearly saying on the door 3 people Max in the sauna room, ended up 6 people in there, I was the first one there so I had to leave, went up to speak to receptionist, she told me that you should wear mask, are you kidding me in the sauna room ? No social distancing at all, poor management , staff don't care at all COViD rule

Positive experience: Pretty good gym. Brand new facilities and most members actually put their weights away.

Negative experience: My experience at the Goodlife gym was horrific and a nightmare, the customer service was shockingly horrendous and disgraceful and I was a victim of a very serious physical assault that left me with a large wound that had to be reported to Police, as well as bullying and harassment by other members that was going on deaf ears, to the point that one staff member was even arguing to me not to report the assault' to Police. I have a right to work out in a safe friendly environment but they just don't care. Further, when I made complaints about a Goodlife staff member being completely ignorant to the complaint I raised about a member's bullying aggressive behavior, the manager of the club not only disregarded my complaint about the staff member and the member's bullying behavior but she was also abusing me over the phone in retaliation because the staff member felt "uncomfortable" with the interaction I had with her. Firstly, I couldn't give a stuff if the staff member felt "uncomfortable"- she didn't care about the discomfort I felt about being aggressively bullied and secondly, I was not in any way over the top, I had to keep repeating to the staff member about the bullying incident a number of times because she kept ignoring me and conversing about other things and I just finally said to her that I'll just make the complaint online given that she is not interested. It doesn't end there, when I made the complaint about the Goodlife manager, the staff member and the member bullying behaviour, the regional manager contacted me by phone and it was again going on deaf ears and she was doing the same thing the manager was doing, arguing and complaining about the staff member feeling "uncomfortable" while overlooking my complaints about the bullying behavior and the staff members ignorant behavior. I cancelled my membership and will never return to any Goodlife gyms ever again, this is just disgraceful, there attitudes are utterly disgusting, they don't give a stuff about the safety and welfare of its members.

Negative experience: The two male staff who were handing out passes (outside Apple store) 7-6-21 were making fun of people as they walked passed and they said something joking about me (to each other) when I did not take a pass. I think you should consider getting staff who have customer skills. I will now never consider joining goodlife if thats the type of people who work their.

Negative experience: Have to agree with a lot of the one star reviews around how the ending of memberships etc is handled and the manager. I’ve been a Goodlife member for years and years, I referred tonnes of friends over the years because they have a monopoly and most of the time the gym is clean and has plenty of equipment. However this loyalty is not rewarded, recognised or reciprocated and neither is referring people, despite the multiple signs they flash around everywhere about getting weeks free for referring friends. What a joke! Literally the one time I did mention that I referred someone as a member they said I was one day out of the promotion and could have a water bottle laughable and so is the exit clause, they don’t care about you, they just want your money. Go to Anytime Fitness instead, they actually care about their community!

Fantastic experience: Been a member for years and it's great. Great facilities, friendly staff and 24 hour access. Also pretty good price wise.