
Information about Aquarius Health & Medispa
Opening hours
- sunday: (closed)
- monday: 7h-20h
- tuesday: 7h-20h
- wednesday: 7h-20h
- thursday: 7h-20h
- friday: 7h-20h
- saturday: 9h-18h
Our comment from FitFit Australia about Aquarius Health & Medispa:
Welcome to Aquarius Health & Medispa, your luxurious retreat in Brisbane. Our center is designed to provide a serene and calming atmosphere, highlighted by our fantastic hot and cold mineral baths. Many visitors have praised the peacefulness of our facilities, often enjoying the spa with minimal crowds on weekdays.
Our massages and facials are highly rated, with numerous guests noting the exceptional skills of our therapists, particularly Rob and Zoe. Reviews consistently mention how relaxing and rejuvenating the treatments are, making them a perfect choice for special occasions or a much-needed escape from everyday life.
We pride ourselves on a range of high-quality facilities, including:
- Heated indoor pool
- Bathhouse with hot and cold plunge pools
- Sauna and steam room
- Fully equipped gym
- A variety of yoga and wellness classes
Our friendly staff is dedicated to ensuring every visit is memorable, with many guests highlighting our exceptional customer service upon arrival. Whether you're indulging in a facial or enjoying the magnesium pools, our team is here to make your experience as enjoyable as possible.
However, we acknowledge that some visitors have encountered cleanliness issues and maintenance concerns. We are actively working to address these feedback points to elevate the overall experience and ensure our facilities are up to the highest standards.
We invite you to experience the unique blend of relaxation and wellness at Aquarius Health & Medispa. With competitive pricing, including day passes for unlimited access, it’s an excellent choice for those looking to unwind in the heart of Brisbane.
Services, Machines and Guided Classes
Aquarius Health & Medispa: Opinions
Fantastic experience: Calm and peaceful inside, with great hot and cold mineral baths. During the morning on a Weekday I had the place to myself for some of it! Very luxurious. My signature spa ritual was super relaxing, I nearly fell asleep more than once it was so chill and the body exfoliation felt so nice (although I wish they didn't skip abdomen). Facial was also lovely.
Fantastic experience: Had the exec massage and facial. Perfect for a birthday treat.
Thank you Blaise for your lovely review of our inner city oasis. We can't wait to welcome you back to Aquarius Health and medispa!
Negative experience: My friend and I visited Aquarius 3 weeks ago hoping to have a relaxing day spa experience. To preface, we have never been ones to complain or leave a negative review just for the sake of it. We arrived and were greeted and shown to the change room. The staff were friendly, however, the facilities felt incredibly unclean and unhygienic. It was muggy and humid as there was no ventilation which added to the feeling of discomfort. There was a stench as well, which we assume is also due to the lack of ventilation. The sauna was the only place that felt remotely clean but still was not the experience we were hoping for. The pools had grime accumulating on the sides and the floors didn’t feel hygienic, even with wearing thongs. My friend’s hand accidentally grazed the filter in the warm pool (I believe the contraption was) and was so uncomfortable as she said it felt furry!! (with what we imagine was hair or mould building up). The sides of the pools seemed to have calcium build up. Overall, we just felt so incredibly unclean and dissatisfied that we could not stay for longer than 20 minutes. We got changed again almost immediately after entering the spa area and spoke to the staff at the front counter and explained our situation to ask for a refund as we were truly unsatisfied with the service. Naturally, we felt awful for causing any disruption but this is the pure honest truth!
Hi Ava, We're disappointed to see you did not enjoy your experience at Aquarius health and medispa. Could you please elaborate so that we can enact your feedback to improve the facilities and your experience.
Fantastic experience: As always I love medispa. We had the deluxe ritual, zoe and Rob were our masseurs and they are fanastic. The music is soothing and we came out of our treatments feeling totally fabulous. Being able to go in and out of the Japanese baths all day is wonderful. Highly recommend. I am a repeat customer.
Amanda thank you so much for your wonderful five star review and your kindness and generosity in taking the time to do this.
Fantastic experience: Woooonderful facial. Thank you will be back and for the yoga!
Thank you, Christine. You are amazing to take time out to reward businesses for their hard work. Thank you for your five star review.
Fantastic experience: Was so lucky to grab a last minute appointment for a massage with Zoe. Honestly by far the best massage I’ve ever had and very reasonably priced. Zoe was incredible, I left relaxed and feeling so much better. The 2 gentlemen at the reception were helpful and lovely. Just an all round great place to go. I’ll be back for sure!
Fantastic experience: Was gifted a massage at Aquarius. Went there about 1hr earlier to do a sauna and mineral pool swim. I chose a deep tissue massage. Very professional & relaxing. Left there feeling quite invigorated. I don't visit Brisbane CBD very often but would consider returning, especially after 4pm on a weekday when you can get cheap nearby parking
Positive experience: Too many clientele think they're above the rules... loud conversations, not respecting the clothing rule and some not even having the courtesy to cover up with a towel. Giving 3 stars for excellent front desk service, although cold pool really could be colder.
Thankyou for the positive feedback peter and we will do our best to improve the rest
Negative experience: Dilapidated and gross. Bathrooms look like they don't get cleaned. Steam room had mould all over the ceiling. The smell of mould was so strong I could taste it. Couldn't photograph all of the health hazards for obvious reasons but here's what I managed. Can't believe I paid $40 for entry. Stay away if you value your health!
Dear MC, Thank you for your feedback. We’re sorry to hear your experience at Aquarius Health and Medispa did not meet your expectations. Please rest assured that the health and safety of our guests is our top priority. Our bathrooms are thoroughly cleaned daily, and we take great care to maintain high hygiene standards across all areas, including our steam room. As clearly indicated on-site, our facility is currently undergoing renovations to improve our offerings. During this time, we have adjusted our pricing accordingly—our $39 day pass grants unlimited access to our extensive facilities, which include the heated indoor pool, bathhouse, saunas, steam room, showers, change rooms, locker rooms, hot and cold magnesium pools, and gym for the entire day. Competitors in Brisbane often charge $79 for a 3-hour visit to much smaller premises. We pride ourselves on the quality of our services and the value we offer to our guests, and we invite you to return once our upgrades are complete to enjoy the full Aquarius Health and Medispa experience. Kind regards, The Aquarius Health and Medispa Team
Fantastic experience: Aquarius is a wholistic journey. You are always welcomed by the friendly staff. Initially I was recommended to rehabilitate in the lap pool. I was reinvigorated in the hold and cold plunge afterwards. There is an equiped gym as well as classes to enjoy with fellow members, guided by the most amazing teacher, Rob. Aquarius oozes with style in an inviting atmosphere that is calming and yet you walk out feeling invigorated. Ask for Belinda or Farad and be guided to an amazing journey.
Ryan, thank you so much for your lovely five star review of Aquarius healtH and Medispa. We are so glad you have enjoyed it and I will pass on your wonderful feedback to Belinda and Farad
Fantastic experience: I had the most incredible 90-minute relaxation massage with Rob at Aquarius Day Spa! His technique was absolutely perfect - he knew exactly where to apply pressure and release tension. I left feeling completely rejuvenated and stress-free. I highly recommend the Aquarius for anyone looking for a truly relaxing and therapeutic massage experience.
Amy thank you so much! Rob gives the best Massage In Brisbane.
Fantastic experience: Massage & facial was incredible. One of the best facials I've had. Great facilities. I'll be back
We are delighted you had one of the best facials and best Massage in brisbane Thankyou so much for being a positive and encouraging person as well.
Fantastic experience: Aquarius was lovely from start to finish. Beautiful atmosphere- so relaxing, and staff couldn’t do enough for you. My massage and facial were really up there with the best ever- thank you so much Rosa!!
Natasha- thankyou so much for your lovely review. so glad you had the best massage and facial. we would love to see you back in the heart of Brisbane.
Fantastic experience: I received a ‘me time’ relaxation 60min massage from Natalia. Highly recommend, she was very professional and provided the most amazing massage. Reception staff were super friendly and accommodating too. Will definitely be returning soon.
Natalia is such a talent, we are so glad you enjoyed your time at Aquarius Health and Medispa! We look forward to welcoming you back soon!
Fantastic experience: I visit casually and organised a hydro facial this time. Natalia did a fantastic job and the head massage included is amazing and lasted an awesome amount of time. Highly recommended. Following the hydro facial/head massage I utilised the magnesium pool and sauna area. There is also a common area, free lockers and plenty of free tea and mineral water dotted around the place. Every area is so clean and welcoming. The staff are friendly and this whole area makes for a great little getaway if you have the time or want to use up some time.
Thank you Daniel for your review of Brisbane's largest luxury medispa, we are so glad you enjoyed your visit!
Fantastic experience: Highly recommended, so relaxing and great staff that are very hospitable and attentive. Was greeted by Farael and couple of lovely ladies who were a delightful and amazing. Facilities are very clean and love the array of drink choices lol
Thank you RC, we are so glad you enjoyed your time at Brisbane's largest luxury medispa!
Fantastic experience: A fantastic day spa with a serene air of tranquility about it. Staff were welcoming and informative. I wasn't made to feel rushed, and could have stayed relaxing, swimming, resting and/or using the very well equipped gym, for the whole day if i wished. I was even able to leave for a while then come back and resume my experience. The whole facility was spotlessly clean, including pools, showers, steam room and common areas. Lockers are provided free of charge, as well as thoughtfully placed fruity waters and herbal teas on offer. The heated magnesium pool was blissfully warm, followed by the cool plunge pool. I was able to complete a round of laps in the 22m lap pool then head to the sauna. And if you forget your swimmers, they have $20 bathers for sale that quite adequately do the job! It's a perfect retreat for a day where you may be in Brisbane city waiting for late flights, or for a girls' pamper session. Can also team the day spa with a fabulous massage (which I did). For this they also provided the use of a robe, slippers and towel. It felt so secluded but for a very reasonable price. Would make a fabulous gift and Belinda beautifully gift boxed a voucher for me. Will make a point of including this in any trips to Brisbane from now on.
We love to hear feedback like this Lozzy, thank you for your kind words and we look forward to welcome you back soon to Brisbane's largest luxury medisap!
Fantastic experience: Thankyou Rose a truly relaxing experience. The massage and facial was absolute bliss. Jay
Thank you Jay, we will pass on your kind words to Rose!
Fantastic experience: Amazing experience! My partner and I booked a massage and facial package which was perfect. We arrived earlier to use the facilities and enjoyed the pool, sauna and spa's. We will be back next time we visit Brisbane. Thank you ☺️
Thank you Rachel, we look forward to welcoming you again!
Positive experience: I love to be able to combine indoor swimming with steam bath, sauna, and magnesium bath. Above all in winter
thankyou Suzon.... and a large swimming pool- heaven on a stick.
Fantastic experience: I had an amazing massage and facial with Rose. She was wonderful! Highly recommend
Thank you so much. We are so happy you had a lovely massage at aquarius health and Medispa.
Fantastic experience: Went today with my wife and we had Rose and Rob give us massages and facials. Both of them were fantastic. The whole setup is fantastic from the reception staff down. We really enjoyed ourselves and will be back.
Thank you so much Robert for your lovely review! We are so glad you enjoyed your experience at Brisbane's largest medispa :)
Fantastic experience: We did the spa package here and they accommodated us last minute. The lady who greeted us really matched our energy and made the whole experience extra special for us. After our massage and facial we all met in the spa room totally relaxed and floating! I really reccomend this spa if you are in Brisbane ❤️
Thank you for your beautiful review Libby - we loved having you and your group visit us!
Fantastic experience: Fabulous as always! Ingrid and her team have created a fantastic space! ❤️ Beautifully designed and maintained. I go to Brisbane alot and I book a hotel close by just so I can go there for the day! The bathhouse is fantastic and I look forward to some beauty treatments when I'm next down!
From the owner of the fabulous Port Douglas Deep Retreat Spa that really means something. Thankyou Michael.
Fantastic experience: The best massage ever!!! Highly recommend for those people working in the city and want a chill up. Everything is clean and tidy up. The receptionist and therapist are very lovely people too!
Hi thankyou so much for your lovely 5 star review about the best Massage In brisbane at aquarius health and medispa
Fantastic experience: I had an incredible experience last Saturday in here and mine was a deep message with @Rose. she's really professional and I can't express how much I enjoyed it. I've had this experience before in Europe, Asia, and here, but this one truly stood out and made it unforgettable for me. also thaks to thje reception team specially to @Farad, he showed me the pool area and other facilities which was interesting. See you guys very soon.
Thank you for your wonderful review Hossein, it was lovely to have you visit and we hope to see you again soon!
Fantastic experience: Thank you Natalia for an amazing massage and facial. The best massage I have had in a very long time, so relaxing and perfect pressure. The facial was also glorious and all the products and fragrances were divine. I look forward to visiting again with more time to use the pools, steam room and sauna and to enjoy a little bubbly of course.
Hi Chantal , thank you so much for your five star review . We are very grateful
Fantastic experience: Still the best place to get a sauna and steam room experience. There is no time limit for the casual day pass! I've been noticing all these other "day spas" popping up with time limits and for me personally it defeats the purpose of a day spa. I can't relax if I'm constantly looking at the time, or if I gotta out of on time.
Hi Lydia, thank you so much for saying aquarius health and medispa is the best day Spa in Brisbane. We really appreciate that. We are so glad you enjoyed the sauna and the steam room and we look forward to seeing you again. Hopefully you can squeeze in a massage as well next time
Fantastic experience: Easily one of the best spa/saunas in the city
Thank you so much for your lovely and inspiring five star Google review about our day spa at Aquarius with a steam room and dry finish sauna. We are so glad you enjoyed it and we look forward to welcoming you back soon.
Positive experience: I live on the coast and would usually travel into the city just to go here and enjoy the relaxation of the bathhouse. Sadly I haven't visited since the clothing optional change, which I understand.. All good things I guess. It's still a lovely place to visit and relax
Thankyou Matt for your feedback which is gratefully received.
Fantastic experience: 10000% recommend Aquarius day spa they are the best in Brisbane in my opinion. The staff at Aquarius are so kind especially Farad at reception he is always nice and welcoming and always agar to answer all your questions. Book with Rob for your massage he has heavenly hands and will make sure to target all your problem areas or just give you the best massage you’ll wanna sleep.
Hi Evelyn, thank you so much for your generous and kind review. Rob does the best Massage in Brisbane for sure he is great. We look forward to seeing you again soon.
Fantastic experience: Enjoyed a relaxing day with my partner sharing a bottle of wine and using all facilities was amazing and just what we both needed.
Thank you for you wonderful review Danielle, we are so glad you both enjoyed yourselves!
Fantastic experience: I spent 3 hours here today with my best friend. We had a massage, facial, then spent an hour relaxing in the magnesium pools. The therapist had a beautiful touch & the whole experience was magical. We'll be back, as it's money well spent & great value.
Jenny so glad you enjoyed your massage and pool time and facial at Aqaurius Helath and Medispa. We love your 5 star review at the best Day Spa in Brisbane.
Fantastic experience: Yesterday, was my third visit to this place. I must say it gets better each visit. This time around I introduced some work colleagues and everyone is impressed. Staff were really friendly and welcoming and the experiences was once again very relaxing. A big shout out to Daniellle ( I hope I got the name right) for explaining everything in detail to the new guests. We will definitely definitely be back again.
Rer thankyou so much for your lovely and inspiring review of day spa. We greatly appreciate it.
Fantastic experience: Staff are friendly and skilled for massage and facials. The bath house is clean and safe. It's a great place to relax and unwind.
Thankyou so much Rachelle for the lovely 5 star review for aquarius. We are so glad you had a relaxing time
Fantastic experience: Rob's massage was amazing. He really released my tension down my spine. I am a regular guest and always have nothing but a wonderful time and leave feeling a million dollars.
Leesa thankyou so much for your lovely review and for taking the time to recommend the best massage therapist in Brisbane Rob
Negative experience: Edited: It was about 55 mins before their closing time. Friends and I were fine with this. Cashier on the day took a very long time figuring out how to process our payment - bless him, seems like he was new to the job, but whoever was with him on the day also didn’t bother helping him out. He seemed confused about which options to select on his computer. They made such a big deal about making sure we knew about the closing time, yet made little effort to get us in sooner. Experience in the facilities - just fine. The “cold” pool was very mildly cold and not that enjoyable. We were then told at some point that we needed to be out of the facility 15 mins before the actual/advertised closing time that we were told before. Within 15 minutes of this new “closing time” we had someone come remind us every 3-5 mins that we needed to be out by that closing time. It was very annoying, and not relaxing. Other patrons felt annoyed by it too. To their credit, I came another time and used the gym facilities which were decent. The other visit just left a pretty bad taste in my mouth.
Hi Victor, thank you for your review and feedback, we have gratefully taken it on board and hope you visit us again soon to experience these changes
Fantastic experience: Lovely place, feels amazing from the moment you walk in. Staff are friendly and helpful, I had a full body exfoliation and a massage and also a facial, the most amazing experience walked out feeling so relaxed. The only thing I had an issue with was parking, a nightmare trying to find a park which made us late, staff were very understanding though. Would highly recommend this place, will definitely be going back.
Hy Karyn, thank you so much for your kind words! We are so glad that you enjoyed your visit to our inner city oasis and hope to see you again soon.
Positive experience: Needed a place to rest during an unexpected layover. Got a day pass with a friend and were able to soak our troubles away. The cubbies were a little dirty in the locker room but everything else was clean.
thank you Jason for bringing that to our attention
Positive experience: Wax a lovely relaxing experience. Staff were friendly and my massage was Devine.
We are very glad you loved your massage Nicole
Fantastic experience: Had a massage and body scrub with Rob. The best massage I’ve had in my entire life. Amazing!
Thank you so much for your wonderful review, MD! We also agree that Rob is phenomenal!
Fantastic experience: I always love visiting Aquarius!!. I work in the CBD and am literally 2 minutes walk from here. The gym and coaching team have always been awesome (Rob is great!!) and the facility itself is gorgeous. I love the magnesium pools! Today I dropped by for some birthday R&R after work and the ladies made my day by shouting me a lovely bubbles. Thank you so much for the warm welcome back!! Xx
Ariana, we are so happy to hear you enjoy dropping into the spa - it was wonderful to be able to celebrate your special day with you and we look forward to welcoming you back soon x
Fantastic experience: I was warmly greeted by Farad on entry before he gave me a quick tour and informed me of facilities available at the spa. During treatment, my Masseuse Rose looked after my tired body and aching muscles. The executive de-stress package did exactly just that. I walked out feeling a whole lot lighter. The glass of bubbly was a welcomed treat to conclude the wonderful experience at Aquarius Health & Medispa. Thank you Farad and Rose!
Thankyou so much Whitney for your lovely 5 star review of the best day spa in Brisbane.
Fantastic experience: I come here every time I'm in Brisbane. The massages are always great and the bath house is very relaxing. Everything is clean and the staff are super friendly and helpful.
You are a gem and thankyou for your kindness. So glad you enjoyed your massage.
Fantastic experience: It was awesome. Although my treatment was a little soft, the whole experience was just amazing and they had a great groupon deal as well when we booked. The sauna, spa, steam room, magnesium bath, pool, gymnasium, a swimmer spinner (yes really) to dry them out, green tea, immune infused water & a glass of bubbles to top it off! Is there anything else left to ask for? Oh & there was a hair dryer as well as the showers with the shampoo & conditioner!
Hi Brigid so pleased you had a great time at Aquarius Brisbane’s best day spa thankyou so much for taking the time To write a 5 star review
Fantastic experience: Wonderful experience, great massage and facial. The pools are amazing, steam room and sauna, very relaxing. Well worth a visit
We're so glad to hear you enjoyed your visit to Aquarius and look forward to welcoming you back again soon!
Negative experience: ** Do not buy vouchers for this place through groupon etc ** - the business has evidently oversold vouchers and doesn't honour them - I tried to make appointments two months in advance and they just said "we are trying to get more staff, sorry." Customer service slow and ineffective. Terms and conditions stated to provide three available times and dates - I provided 6 days over two months and they couldn't make a booking. They suggested they could honour a couples spa package if we atteded separately on different days, face palm.
Hi Dennis, Thank you for bringing this to our attention. We are very disappointed that this is the experience you have had. While couples packages are harder to accomodate for as we have 1 couples treatment room, this timeline is less than ideal. However, from our records we can see that you were offered appointments on one of your chosen dates and within the chosen time frame but declined this appointment. We have had a team meeting with all front desk staff members and are working to resolve this communication oversight asap.
Fantastic experience: My sister and I visited for a week and Belinda at reception was exceptional! She was always extremely helpful, kind and caring and was constantly able to give us great advise.The pools, sauna and steam room were amazing.And a big thank you to Wayne the maintenance guy who graciously helped us out and was very kind.Rob the yoga teacher was amazing We loved every minute of our visit!
Hi Bernie, thank you so much for your lovely kind and positive review. That is a reflection of your attitude of gratitude. You must be a happy person Bernie and we are very happy to have you in our establishment. Please come back again another time.
Positive experience: Excellent spa in the cbd. I've had lovely facials there and the facilities are fantastic. I especially love the magnesium hot and cold pools and the steam room. I'll definitely be going back again.
Hi Lotus, thank you for your lovely review! We look forward to welcoming you back soon.
Negative experience: Extremely disappointed by the new discriminatory policy of enforcing textiles in the men’s area but not the women’s. been going for years to this tranquil spot, the only textile-free onsen style sauna, without any problems or cause for concern.. You’ve lost a long time customer.
Hi John, Thank you for letting us know your stance on the issue, we appreciate your feedback. Unfortunately, this decision was not made lightly and was done in collaboration with management and the business owners after 12+ months of increasing incidents in the male bath house. After feedback from patrons we are also discussing changes to the female bath house policy. Due to the low number of women that use the bath house nude this was not our first priority but we appreciate you highlighting you felt it was unfair to not include the female bath house in these changes. Our goal is to ensure all patrons are safe, welcomed and comfortable in our facilities and feel this policy change is a step in the right direction for this. At this point in time we are not reconsidering our clothing policy in the men’s bath house as incidents of misconduct have already dramatically decreased since the introduction of this rule. We appreciate you taking the time to give your feedback on this matter and we have certainly taken it on board and will use it to inform future policy changes. We hope this response has provided some clarification for your concerns and we hope to see you again at Aquarius now that you understand why we felt these changes were necessary. Kind regards, The Aquarius Health & Medispa team
Negative experience: I suggested to my partner that he check out the spa last Saturday to unwind. We have been there before, so he knew clothing was optional. However, when he arrived at the spa, he was informed that shorts were now required only in the men`s bath house. He talked to some members while in there, who were all extremely disappointed about the changes as well. I don't know what happened, but if something happened in the men`s bath house, punishing everyone for someone's misbehaviour is wrong. This change is also a bit disgusting because now they will sweat in shorts and then jump into pools full of sweat as a rinse in the shower won't clean the sweat in the shorts properly. Enforcing only men to wear swimmers is quite disappointing, as we women are fighting against discrimination and want equal rights, so I believe it should be the same. We are definitely not visiting this place again and not recommending it to anyone.
Hi Lina, We are disappointed to hear your partner was unsatisfied with their experience at Aquarius health and medispa. To avoid any shock or confusion we endeavoured to update all patrons of our new policy changes via email, website, social media and onsite signage. The policy changes were also not made lightly and were discussed extensively with management, owners and staff to ensure the safety and comfort of all who frequent our business. After numerous issues and concerns over an almost year long period, the male bath house policy was changed. We have also begun stocking clean underwear and are waiting for a shipment of swimwear to arrive that is able to be purchased from our reception area should personal hygiene be a concern. We appreciate you highlighting that you feel the difference between the male and female bath house policy was unfair. This is a point of view we have yet to hear expressed however will absolutely take it on board when revising the female bathhouse policy. We strive for our spa to be a tranquil oasis for all who visit, with the safety and enjoyment of our patrons being our top priority. We feel these new changes are a step in the right direction to ensure this continues to remain the case, but nonetheless appreciate your feedback. Kind regards, Aquarius Health & Medispa
Fantastic experience: Lovely, relaxing, great value.
Hi Bianca, we are glad you enjoyed your treatment and thank you for leaving such a kind review. We hope to see you again at Aquarius soon!
Fantastic experience: This place was amazing the swimming pool was nice and big and the magnesium pools were amazing hot and cold. Then went for my massage with the lovely Zoe . Zoe was amazing and it was one of the best massages I have ever had she had amazing Hands and got all my tension and knots out of shoulders and lower back recommend Zoe to everyone very lovely and welcoming. Front staff were very helpful and friendly.
Miriam we are so glad you enjoyed your massage and experience. thankyou for your 5 star review.
Negative experience: I WISH I NEVER WENT THERE, A HUGE WASTE OF TIME! I tried to book a massage on their online booking, however this was not working so I sent them an email to book a massage. No answer, until I was told to give them a call to book the massage. On the phone I was told I had to book online, even though I just explained their online booking system was not working. No apology given, no attempt to book me for a massage on the phone. When I finally managed to book an appointment days later, I was sent a SMS only one hour before the massage, to be told that the masseuse was not in. I was already on my way so I went in to just go to the spa. I asked for a refund and they said they didn't know how to give refunds on the EFTPOS machine because they didn't know the pin for the machine (yes, seriously!). I asked for a cash refund, given that the manager had approved the refund, but I was told that they were going to do a bank transfer, even though I just witnessed the receptionist giving a cash refund to another customer. I gave them my bank details, which she wrote down on a piece of paper (All this happened while I was trying to enjoy myself and relax at the spa!). I didn't receive any money for days, until I called them and said they lost the piece of paper with my bank details. I gave them my bank details again on the phone and via email. Again, NO ANSWER. I called them, the man on the phone told me my email was read and the refund was to be processed soon. Again, no money was deposited into my account. I sent them an email again with my bank details and guess what, no reply! This has been a joke from day zero. The female receptionist blaming it on the male receptionist, the male receptionist blaming it on the younger receptionist and still, no one taking action on this. My experience at Aquarius has been one to remember, but not in a good way. I would not recommend anyone to go there, there are many other spas in Brisbane whit better facilities and workers that treat the customers with more respect and professionalism than Aquarius staff. I went to Aquarius to relax, all I got was a massive headache! AVOID!
Hi nAd, we are sorry you had this experience and we thank you for your feedback. We have recently begun work with a new financials team and have had a small transitional period. We appreciate your patience and will certainly use your review to inform our new processes.
Fantastic experience: Thank you Rose I’ve had many massages and facials and I would honestly have to say yours is up there with the best. So incredibly relaxing and professional. I took my husband with me who had never been before. Thank you Zoe, he said it was so relaxing he nearly fell asleep. Absolutely recommend we will go back.
Hi Andrew, Thank you very much for your kind words, we have passed your message onto Rose and Zoe and look forward to seeing you and your husband again soon!
Fantastic experience: Had possibly the best deep tissue massage ever with Zoe. And the bathhouse is divine. 100% recommend
HI Bridget, thankyou so much for your lovely feedback about your massage at Aquarius with Zoe.
Fantastic experience: I recently visited the Aquarius and I must say, the experience was absolutely rejuvenating. The ambiance was serene and relaxing. Rose, the masseur, was truly divine in her skills. Her expert hands worked wonders, melting away my stress and tension. I left feeling completely refreshed and would highly recommend her for a massage at this spa. It was a fantastic experience!
Thank you so much for your kind words Eugenia - we are very lucky to have Rose on our team and are glad you loved her as much as we do!
Fantastic experience: Have been planning to booked in this spa and good thing I had a chance to with my partner from my busy schedule. A really great place to relax and having a massage is a relief. Highly recommended placet o unwind.
Thank you very much for your kind review Harry, we are glad you and your partnered enjoyed your well deserved 'me time'!
Fantastic experience: I was gifted this for my birthday and I'm not usually one to enjoy a massage but Rob absolutely nailed it. I chose soft pressure and loved it. He did my back, arms, legs, neck and head. So much better than just a back massage! So relaxing. Thanks so much. I will be back!
thankyou Bronya for your 5 star review. it is greatly appreciated. we will let Rob know.
Negative experience: The bathroom water was dirty. The shower cover was moldy. The hair dryer was full of dust. Waste money
Positive experience: 5 stars to my therapist Rose for absolutely nailing my relaxation massage. Had to minus a star as the decor and branding could well benefit from a refresh. Other staff were also very friendly.
Thankyou Candice for the feedback much appreciated
Fantastic experience: Beautiful spa with amazing pools, sauna and treatments. Would do 4.5 if I could, only because of the dust build up in the changing room areas, and some areas just needing some attention or minor maintenance. There wasn't any music playing throughout the bath or pool area. Pools and sauna were the PERFECT temperatured. My treatment room was so gorgeous, and immediately relaxing. Rose did my treatments and she did an incredible job. I am so thankful and am leaving feeling well cared for.
Well, what a lovely review Grace and thank you for it and for the five stars. We have a new cleaner that started today who will be very good we believe. we are very glad you enjoyed your massage.
Fantastic experience: The place is very clean and it is a calm atmosphere. I Had a massage by Tony. It’s obvious he knows what he is doing. He show’s attention to detail. Highly recommend
Thank you so much and we are so glad you enjoyed your massage at our Medispa
Fantastic experience: Amazing massage experience with Rose, the tranquil room, from the lovely aromas to the pleasant room and peaceful music topped off , the best massage that I could've asked for , thanks Aquarius I highly recommend.
hi Caleb thankyou so much for the lovely review. Rose Gives the best massage In Brisbane at Aqaurius.
Fantastic experience: My partner and I had a two hour couple spa treatment. It was an amazing experience. Rose and Lea were so professional and gave us the best massage ever. Very nice and clean. We will definitely go back.
that is wonderful news Max. thankyou for your 5 star review about your massages with Rose and Lea.
Fantastic experience: I had a 2 hr massage and body scrub with Rose. She was sublime. The room had lovely music, she used divine oils and scrubs and hot towels. The moment her hands touched me i was transported to a magical place. Being able to use the bathhouse facilities before and after was just wonderful. I left floating on a cloud. I would thoroughly recommend Rose as a therapist. I was so relaxed and my skin felt and smelt amazing. I will definitely be returning.
Thankyou so much for your lovely review on Rose regarding your massage at aquarius health and Medispa. Rose does give one of the best massages in Brisbane. We look forward to seeing you again
Fantastic experience: Relaxing onsen type experience in the city. Reasonably priced, $39 for a day pass. Facilities are clean and it's licensed (winning).
Hooray Troy thankyou for your lovely 5 star review. We are delighted you liked the Spa Bar at Aquarius
Fantastic experience: A gift for my partner to enjoy for Mother's Day. She is always heading to the spa for whenever her family visits so it was a sure bet. For me the staff were very accommodating and helpful with ensuring I got the best deal possible. For my partner they were very intuitive to her needs and made her stay exactly what she was needing. The bonus glasses of bubbly were a nice surprise too due to credits she had from previous visits. There is no doubt we will be back again and again.
Thank you so much Nathan, we are thrilled she enjoyed her visit and that we were able to make it special for her!
Fantastic experience: Enjoyed a lovely Aquarius Deluxe Ritual with Rose I have never felt more relaxed in my life. Such a nice treat after having a baby. The magnesium pools are so relaxing I love that I can also style my hair after relaxing in the pools with the hair tools provided.
Hi Emelia, thank you so much for your very kind and lovely review and we are so glad you enjoyed a gorgeous massage with Rose and also the magnesium hot and cold plunge pools afterwards. So glad you could relax. We look forward to seeing you again Emilia.
Fantastic experience: I love coming here, it's not too fancy and it's comfortable, good price, everything you need to chill out is here. It's a little corner of tranquility in the middle of the chaos of the city. My skin and my joints always feel great after.
Thank you so much josephine for giving aquarius a lovely five star. We really appreciate it and hope you continue to come and join us and enjoy the plunge pools and sauna and steam room and swimming pool at aquarius.
Fantastic experience: I went to Aquarius Health and Medispa from a Groupon voucher, but was amazed and delighted by the incredible place it is. My facial was done by a lovely girl called Stephaina who did an absolutely excellent job. She's a real find and I've already rebooked. There's so much to recommend Aquarius Health & Medispa, go there and be impressed.
Catherine how wonderful you had a lovely facial and enjoyed the day spa. Thank you so much for the five star review.
Fantastic experience: While enjoying some R&R in Brisbane and looking for somewhere to pamper myself I was so lucky that my daughter found this place and sent me the link. I spent several hours enjoying the baths, pool, sauna and steam room plus a glass of champagne (for the most part I had to whole place to myself)It was so luxurious, clean and relaxing, I hardly needed the relaxation massage I had afterwards. The staff were amazing and I would highly recommend this place to anyone looking for somewhere to relax and pamper yourself in Brisbane’s CBD.
Ann thankyou so much for your lovely kind review. You made us happy too
Negative experience: Booked and paid deposit for a couples massage for our wedding anniversary on Feb 9. Called the spa on the day to advise that we were going to be a couple of minutes late but was told there was no booking under my name for that day. Apparently our booking was moved to a different day - no communication regarding this was done prior. I wouldn’t have agreed anyway as we applied for a leave on this day and already planned out our day in advance. We ended up looking for a massage somewhere else at the last minute and didn’t let this dampen our special day. The lady that I spoke to on the phone was very apologetic and offered us free entry to their pools to which I politely declined. She stated that they were short staffed on that day. My deposit was refunded accordingly. Now I want to try going here again for another special day with my mum and sister but hesitant due to previous experience.
Hello Tin, Thank you for taking the time to share your feedback with us. Our massage therapist was sick for the day and we did try and contact you without success prior to the appointment time. We appreciate all forms of feedback, whether positive or negative, as it helps us identify areas where we can improve and enhance our services. However, we are genuinely sorry to hear about your disappointing experience with our service. We understand that you had high expectations when choosing our business, and we apologize for falling short of meeting those expectations. We strive to provide the best possible experience for our customers, and it is disheartening to learn that we did not meet your needs on this occasion. Please be assured that customer satisfaction is of utmost importance to us, and we are committed to resolving any problems or issues to the best of our abilities. We value your business and would welcome an opportunity to make things right. We would be grateful if you could reach out to our front desk team so we can offer you complimentary access to our day spa, 2 glasses of bubbles on arrival and a two for one massage voucher. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We look forward to the opportunity to regain your trust and provide you with a positive experience that aligns with our usual high standards.
Fantastic experience: This spa is absolutely amazing. In fact, I'm kind of hesitant to give it a good review as I don't want too many people knowing how good it is and booking it out Whenever I go somewhere else for a massage I leave feeling disappointed that I didn't just come here. The facilities are great and I always feel completely at peace and relaxed after a visit. It is where I bring my mother and sister whenever they visit and they always look forward to their time here. Shout out to the amazing staff who are so attentive and lovely. Thank you
Kylee thankyou so much for your kind review about the massage you received and so glad you enjoyed the sauna, pool and plunge pools
Fantastic experience: Great facility in the heart of Brisbane city. I've been a member for 7 months and come every day after work to de-stress. The staff are friendly and welcoming.
Thank you so much Rob and we really appreciate you being a member at Aquarius and hope you enjoy the pool and plunge pools sauna and an occasional massage Rob !
Positive experience: I had an okay time here.. the massage was really nice and thorough and my therapist made me feel comfortable. I really want to say other great things but there were a few things I experienced that really dragged my rating down. I really wish I hadn’t gotten a facial, I was wearing some light makeup prior to coming to the booking as I had a busy day, and I asked my therapist if she would like me to wash it off in the shower after my body scrub, she declined and told me she would take it off for me during the facial. I had freshly washed hair when coming to the appointment, but for some reason the therapist was making no attempt to avoid getting the products she used in my hair, she was almost wiping her hands on my hair line and around my head when rubbing the products in. She didn’t take off all of my makeup, leaving all my mascara/eye concealer on and foundation around the base of my face. After it was over, I felt my skin and it was caked in a thick product, as well as a mixture of a facial scrub she hadn’t removed properly either. I literally had to wipe my face down with a towel because of the excess product and take off my mascara and remaining makeup myself. But the worst part was my hair, it was coated in a thick layer of product too and it looked completely greasy, like I hadn’t washed it in a week. It was my birthday, and I was going out for dinner immediately afterwards. I didn’t mind not having any makeup on, but my hair was left in thick, oily clumps that made me feel so insecure for the rest of the night. I tried to use water, paper towels to get the product out but it was useless. By the time I got home, I had 3 seperate bumps on my face where I had immediately broken out. I completely agree with the other comments saying the place is unclean, it really does have an almost grimy feel to it, especially in the bathrooms, you can’t look at one spot for too long because you’ll notice how dirty it is. The interior design is incredibly tacky and almost overstimulating, with plastic plants, eccentric furniture choices, glittery pillows, lots of random shelves and ornaments that don’t tie in with any specific theme. I think in future, they should be doing facials in a more brightly lit room so they can see their clients faces better, as well as incorporate a headband/towel to protect the hair from any product. I think they need to remove 50% of the unnecessary decor they have, as well as prioritise cleanliness and maintenance above everything else. I don’t think I would bother going back again when there are likely better options in Brisbane
Fantastic experience: I had the best massage with Lea that I have had in years. Didn't even have to ask her to be firm. It was perfect pressure and she got all the kinks out. Well ✅
We are so pleased you really enjoyed your massage Dorothy with Lea and we hope you enjoyed a sauna and magnesium plunge pool as well.
Negative experience: I was really disappointed as the steam room was not working , it was 5 weeks since my last visit and its still not working..,the men's locker area was filthy, no body wash in the showers, underwhelming to say the least. two of thr men's lavertorie not working, very dark sauna, the onsen was a joke as it is not hot, the cold pool was not cold. It seems like they don't care about keeping the place up to scratch. It was great place a few years ago but it seems they don't care.. I hope the owners read this review and so something about the upkeep because i dont think it is worth $39 a visit . Espeacilly the dark sauna!
Hi Bryce thankyou for your review. The steam room engine replacement is being shipped over from Sweden and we can’t get it here any faster. We are working on the other feedback.
Fantastic experience: On transit in Brisbane for only a few hours, I was able to spend a few at the Aquarius spa and though there were no more timing for treatments available, I had a great time relaxing in the plunge pools, the pool and the sauna. It was very quiet and I could really relax on that day. Thanks for the experience team!
Chloe we are so glad that you enjoyed the plunge pools and sauna in the indoor pool. We really appreciate your five star review. Thank you so much Chloe
Positive experience: I have visited the gym, sauna, and steam room four times in the last two months. Although my first few experiences were good, I believe that the management of the facilities could use some improvement. The steam room has not been functioning for at least a month, and one of the men's toilets has been unusable for the same amount of time. Additionally, I could not detect any magnesium in the hot pool, and the sauna is quite dark, with only one dim light and the temperature guage has been removed. They could at least fix the light in the sauna as the atmosphere is not good when it is busy, especially when most men are naked. I feel that if the business wishes to maintain its reputation, it needs to take better care of its facilities and not just assume that the people will simply accept the time it takes to fix things up.
Fantastic experience: Had a wonderful massage from Jenny. She was intuitive, highly skilled and compassionate. Highly recommend.
Negative experience: I am progressively feeling disappointed about the lack of maintenance of this place. I have been a Brisbane resident for over 10 years and I have been coming to this place for a very long time for single entries. Ever since after covid the place is clearly “tired” and run down. Locks in the lockers falling apart, the mirror in the magnesium pool area are white, sauna benches are chipped, the shower curtains holders are rusty, today Steam room was out of service no one told me at reception….and the list is long. I am feeling very sad about this.
Solange- great I see You pop in again recently. We would love you to reconsider the one star if you still can back. Pretty please? We have a new handyman who is starting soon. The steam machine has arrived from Sweden hooray.
Positive experience: I booked a massage for 2 people and all day yse of facilities at the day spa. Excellent facilities all in one location. There is massage, facial, pool , spa, sauna, and magnesium pool hot and cold available. I went here with my friend. Upon arrival, we were booked to have the massage done first. It's only a small feedback, as we were both female we expect massage ♀️ to be done by female masseuse instead my friend had a male masseuse in which we politely declined and requested a female masseuse as well. They were able to find a female masseuse. However, within that time they were trying to locate a replacement they also took off time spent with 1 hour nassage I paid for. So we ended up 45 minutes massage instead of 60 minutes. Perhaps it would be great in the future to consider preferences or options to be offered to customers. Overall, we had a great time, the facilities were clean.
Thankyou very much Angel for your feedback which is greatly appreciated.
Negative experience: Edit: 1 star. After visiting this spa, in particular the steam room, I had severe pain my throat and nostrils. I went to the doctor and they said I had steam inhalation burns. It'll take 10 days to heal and I've had to take time off work. Something that was meant to be relaxing actually has extremely stressed me out, made me sick and has cost me $$$ in medication and doctors appointments. I dont think this necessarily was the spas fault but there should be warnings about breathing in the steam too much. Original review: Honestly, a let down. The 3 stars are for the service at reception which was really incredible and informative and the steam room/plunge pool. Those facilities were nice and relaxing. However, the bath house facilities were really dirty. There was lots of floaty things in the hot and cold pools... Which I'm hoping was tea. There was rubbish on the floors. The sauna wasn't hot at all. My towel had bleach stains and was crusty. The decor needs to be updated as well. Overall, I wouldn't be back. I've been to cleaner bathhouses in Brisbane.
Thankyou Geogina for your feedback. We are onto it. New cleaners
Positive experience: Positive: Clean, professional, nice service. Bath house is clean. Staff friendly. The facilities looked great. Relaxing. Negatives: Being the city, parking is a nightmare and expensive. Every time I called I felt like they couldn't get me off the phone quick enough- saying that, I had absolutely no issues when I arrived in person
Thankyou very much Kirsty for your review. We appreciate your feedback.
Fantastic experience: Amazing remedial massage performed by Rob. Courteous , respectful and was a deep firm massage as requested. Spa facilities clean and relaxing .
Hi Di Thank you so much for your lovely five star review about Rob's wonderful Massage. He is a great Massage Therapist and we are lucky to have him.
Fantastic experience: Guys!!!!! This Spa is just WONDERFUL. Firstly, the facilities are CLEAN, it looks fancy, You also have an institut there!!! Facials cool sculpting teeth whitening…. Many things check this out!!!! Secondly, the SPA/magnesium baths, pool, sauna, steamed sauna, is THE BEST way to recover after the gym it is not too busy, depends when you book you can be alone enjoying there! Secondly, the gym is small but warm, I love it because I feel more comfortable training in smaller gym that are less busy than big ones such as Goodlife or Snapfitness…. Furthermore, the coach’s here are very FRIENDLY, and always here to give good advice if you do a wrong movement. I have done class sessions with ROB, boxing: is a lot of fun, the group is super diverse (any ages!!!!) which is interesting Thirdly, the MASSAGE…. Olala,… I am speechless every time. Robby is just the best massage therapist I ever had. He always adapts his massage depends on your body soreness’s, he knows what he is doing and you can’t trust me, you won’t be disappointed if you try! You also have a relaxing room, where you can read, relax, have a nap, and you can feel free to serve yourself some tea it is so important to take care of yourself !!! Taking time for yourself. The Aquarius Health and MediSpa on Mary street is Just the best place to be! ☺️ My second home Go and enjoy!!!! Thank you to the team that work there, for your kindness and your smiles. ☺️
hi Camille- that is one of the loveliest reviews we have had. You are a lovely person to take the time to give such positive feedback- we appreciate you doing that. thankyou again and you are always welcome.
Fantastic experience: I had an amazing massage by Oliva, and feel so relaxed right now - thank you so much. The spa is super nice and the pools are great. Definitely come back, highly recommend!
thankyou so much Anja- we are so glad you had a lovely time.
Fantastic experience: WOW. This facility was amazing. Right from the start, the staff were very welcoming and accommodating. The facilities were clean and fresh and during my time here, there was no real sign of staff replenishing towels, tea etc. The facilities here were great, albeit a bit small. This was ok still as it wasn't too busy however I would hate to see what it would be like on a busy day. I really enjoyed the 'quiet space; mentality and found my time here overly relaxing. Thank you @Aquaruis Health & Medispa I will return.
Thankyou so much Julian. We love 5 star reviews and we thank you for your giving that to us. We look forward to seeing you again soon.
Fantastic experience: I have been coming to Aquarius Day Spa for many years and are always grateful to have such a clean and beautiful oasis to go to in the city anytime. I recently brought my mum in to try fillers for the first time. My lovely beautiful mum is nearing 70 and has never had any work done and just wanted to risk having a treatment for the first time. Luckily we were able to get an appointment with Dr Ingrid and she was incredible. She studies my mums face, gently listened to her needs and fears and took her time with such care and artistry. Mum still felt and looked like herself, just 'fresher' and was so happy. We love you Ingrid and are so grateful you are here to navigate this world of beauty and health. All our gratitude. LB
Well you made my day and thank you so much for your generous and kind review. It is so appreciated. Ingrid
Positive experience: I had the best 90 minute deep tissue massage with Rob (5 stars)! He was very welcoming and professional and had a great massage technique. I highly recommend. The only reason I have left 4 stars is because overall the layout and cleanliness of the spa could do with some attention.
Hi Georgia, thankyou for the feedback. Rob is fabulous. If you change it to a 5 star we would give him a bonus! We are in the process of getting new cleaners this week who have sadly let the team down.
Fantastic experience: My sister and I enjoyed a sensational facial and foot therapy. The staff were so friendly and welcoming. Lan was my therapist and Olivia was Sandys and they were both wonderful. Recommend highly and we will definitely be returning.
Negative experience: Go anywhere else. I’ve had this spa on my wish list for years and finally for my sisters birthday I made a booking months in advance. On the first call the lady was quite confused by our simple and clear requests of what we wanted to book. We also enquired about booking in the catering listed on their website and we’re told we’d receive a call back. We never received a call back. When we had to call to follow up weeks later we again were told they’d look into it and call us back. We received a call back to be told they don’t even work with that caterer anymore so that’s false advertising and the website needs to be updated. Less then 24 hours before our booking we received a call to say that they were down a staff member so wanted to change our group booking to two of us at 12pm and the third person at 9am. The point of the booking made months in advance was so we would all get our treatments together. We declined the change and only two proceeded leaving one person to sit in the hotel room. The amenities are dirty, customer service atrocious! I should never have left my usual spa, Go to Endota Spa where everything is always perfect!
Thankyou for your feedback Jessica. We have had many reviews saying how clean the premises are however our current cleaners have become complacent and we are replacing them.
Fantastic experience: Absolutely beautiful clinic, amazing staff, totally enjoyed my visit there today! Had a mole removal today and it’s already looking so good! Thank you so much, Paula, will be back there soon for other procedure!
HI Anna- thankyou so much for your lovely review. it is much appreciated.
Positive experience: Pretty disappointing the last few times I have been here for the bathhouse. Plunge pools have been dirty with sand in the corners. Parts of the seating bench in the sauna were broken and unsafe. Shower gels and shampoo/conditioner in shower are hit and miss with being topped up. Hot tea in bathroom generally empty. Covid has ended yet they still can't supply deodorant etc. Like they did prior to covid yet they feel the need to raise the price to $39 for a visit? Have left a similar review months ago when prompted via email directly from the business and no feedback was given back to me. Pretty disappointing.
Positive experience: I had a very good masseus. The facility is great for the $. Friendly staff at the entrance. Parking isn't available at this facility is the only downside.
HI Sieda thank you for your kind review.
Fantastic experience: Belinda was very helpful with the booking and cheese board. Olivia game me an awesome massage. Zee did my partners massage and she loved it. Oh and a shout out to aliah too. Awesome experience. recommend.
Thankyou so much Guy for your generous review.
Fantastic experience: I really enjoyed my day at the spa and the service was great. Rose, your treatment was amazing :) thank you.
Thankyou so much Beatriz. Rose will love this! We appreciate it too.
Fantastic experience: Highly recommend Rose for a massage. Thank you Rose for the massage you gave for my mother. She was feeling very relaxed floating in the air as she says. Thank you too Ze for organising the appointment.
Fantastic experience: Highly recommend Aquarius Health and Medispa. I had the best massage by Ze, perfect pressure, focussed on the areas I requested and I was very impressed.
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