Anytime Fitness West Melbourne

Negative experience: Terrible service and poor membership management I had a very negative experience with Anytime Fitness West Melbourne. In December 2024, I requested to suspend my membership for three weeks and then cancel it, which I confirmed via email. Despite this, they continued charging me without authorisation, including an unjustified extra charge in February 2025. I tried to resolve the issue multiple times, but the gym staff did not take action until I insisted. Their system is inefficient; they don’t respect customer requests, and cancelling a membership is nearly impossible without issues. I do not recommend this gym at all.

Negative experience: I’m extremely disappointed with my experience at this gym. When I signed up, the lady at the front desk was very friendly and reassured me that if I moved overseas and there was no Anytime Fitness within 15km, I could cancel my membership and get a refund for the remaining months. This policy was a major reason I felt comfortable paying for an entire year upfront. I even referred a friend to join, which brought more business to them. However, when I called to cancel my membership because I was relocating overseas, the same person completely denied ever mentioning this policy. She became defensive and dismissive, claiming there was no such policy in place. This felt like a complete betrayal of trust, as I would never have paid a full year in advance if I’d known the truth. It’s unacceptable for a business to mislead customers just to get their money. I expected more professionalism and honesty from a gym that’s supposed to have a good reputation. I wouldn’t recommend signing up here unless you want to deal with unclear policies and poor customer service.

Positive experience: There were some pretty obnoxious people here but the actual equipment was good.

Negative experience: Poor Service. To pause your membership, you must contact them directly. Sometimes, they only notice your request on the billing date, resulting in a week’s charge before they can pause it. If a payment fails, they also hit you with extra service fees. There are frequent unexpected charges from this gym, and even before you start working out, the enrollment and key fees can reach $180. The service is terrible; they seem more interested in making money than retaining customers.

Negative experience: Very poor service. Internet wifi for client does not work. Lift does not work and most of the machines are broken down but nobody is there to repair anything.. If machine is broken down dont expect it will be repair in 2 weeks. Its going to take atleast a month. Same as a wifi its not working from 2 weeks but there is no hope it will be fixed or not anytime soon...

Negative experience: Definitely a one-star gym. Small, dirty, and rude management. Manager (hidden away in the office not near the members) is dismissive and disrespectful. One deadlift station, empty wipes dispenser is common, and $100+ a month for broken or missing gear. Plenty of other options in the area. Avoid.

Positive experience: The atmosphere of the gym is such a great feeling, nice songs, good temperature but the only thing that makes it bad is the internet connection is soooooo slow!

Positive experience: Nice staff and equipments

Negative experience: The water fountain is broken.

Fantastic experience: Visited AF West Melbourne on a quick weekend trip and couldn't believe how well equipped, clean and friendly this gym was. People said hello which is pretty crazy for a public gym. Bathrooms were immaculate and overall it was easily the best Anytime fitness I've been to Aus wide. Highly recommend anyone locally to check it out, and if you're on holiday like me, go out of your way to check it out. Thanks for the warm welcome.

Fantastic experience: Wonderful manager, clean gym and great facilities!

Positive experience: Fine gym, you can buy a day pass for 15 AUD. Everything you need.

Fantastic experience: Great Facilities ✅ Very clean ✅ Genuinely friendly staff ✅

Fantastic experience: Update: seems like the gym has taken action on this matter. Hope no “cheap body spray-like” smell here to make people sick ———————————————————————— The cheap body spray used by the Anytime gyms makes some of us sick. So disgusting! And it seems like the gym staffs here even spray these bad smell thing on the surface of the equipments. Can’t you use some air spray instead?? I’d like to give a 5 star review once this is fixed.

Negative experience: I was with anytime fitness since 2018 and just cancelled my membership because the way this club manager talked to me was really unfriendly and his attitude was rude when i have some general questions about my membership fees. Will never recommend this to any of my friends so they are not going to get the experience like i did.

Fantastic experience: I really like this gym. Staff are friendly and approachable. It has a great range of equipment. It's bright, nice and clean (and new!) while still conveying a feeling of "at home".

Fantastic experience: My favourite AF in Melbourne CBD! Brand new equipment, super clean and great staff. I travel out of my way just to come to this one most days!

Fantastic experience: Can't recommend this Anytime Fitness enough. Easily the cleanest, best kept Anytime Fitness I've ever been too and your always greeted with a smile!

Fantastic experience: This gym is for sure one of the best Anytime locations around the CBD. Good selection of equipment, clean and comfortable vibe. Trainer Val is a great motivator and I'm so pleased to have her helping me kick my goals! ⭐️⭐

Fantastic experience: This is the cleanest and well kept gym I have ever been to. The music choice and volume is perfect and Rohan is always approachable and friendly.

Fantastic experience: Place is still relatively new, meaning the machines are still new. The two staff there are friendly and happy that they keep the premises as clean as possible. I like how they distributed the weights accordingly in each sections.

Fantastic experience: All the equipment was new, nice space just a little small. Watch out for those stairs on leg day

Fantastic experience: Nice and clean

Fantastic experience: A nice, clean, welcoming gym for everyone. Good range of equipment. The helpful and friendly staff are encouraging and supportive.

Fantastic experience: I joined this gym a couple of days ago and I am loving it. It is always super clean, they do not blast the music, manager was kind and super helpful when we were selecting the right membership for me and most importantly I did not have to wait in line to get access to a machine (avoided rush hours).

Negative experience: $25 for a casual entry. It's a joke

Fantastic experience: Great gym - very clean - excellent equipment - good vibe - very good location for me

Fantastic experience: Has everything you need and very very clean. Not the biggest and doesn’t have a vending machine but still a good gym

Fantastic experience: What a lovely gym to visit during my stay in Melbourne. There is a great range of equipment, the facility is clean, well maintained and the staff friendly. I likes the idea of the weight signs around the walls, makes it easy to find weights when you need them.

Fantastic experience: Real good gym. I have been to Anytimes all over Australia and this one is the best. Good management and so clean. Well done

Fantastic experience: Best anytime fitness centre in the city. Modern equipment and very clean. No stale sweat smell and not over busy.

Negative experience: Terrible management and owner - in response to Anytimes false response below, I've had the displeasure of speaking with their manager Rohan, and the owner on several occasions. I don't need to visit this sorry excuse for a gym because the noise pollution from it can be heard from our place everyday. The owner cut a number of corners to get his gym open and refuses to deal with any of his questionable business practices, they much prefer burry their head in the sand and put the onus on gym members and building residents rather than deal with the issues they caused.

Fantastic experience: ***Excellent Gym with a vast range of new equipment*** I have been to many AF gyms around Melbourne, AF West Melbourne has proven to be the newest and cleanest AF gyms around. Street carpark and underground carpark is an ease, with well lit work out areas helps brighten up this below ground gym. Member facilities/ amenities were WAY above the usual, from personal hygiene products and hair dryers that can be found at the beauty bar, through to dedicated separate toilet & shower facilities - which is pleasing. Oh also - FREE capsule coffee & teas should you need a light refreshment. The state of the art fitness machines through to strength/ free weights are very well maintained and the gym goers seem to all respect this gym in terms of ensuring weights are racked afterwards and benches/ equipment sanitised after use. Well done to the AF West Melbourne team & management for delivering such amazing facilities with passion and keeping customer centricity front and centre. Will be back!!!

Fantastic experience: Super clean, new, great staff - awesome gym. A little small so not the biggest selection but also I’ve never seen it super busy so not an issue

Negative experience: Fob key given won’t work! This is just the first gym that i had this experience! What a joke! This is just not to me but my partner as well which both of us needs to come back in seperate occasions and waste time just to get it fixed and entered in the system, which in the first place should be working by the time you signed up. Hoping management can be more organised or any sort of explanation can be given

Fantastic experience: Great array of brand new equipment, always plenty of space. The staff are very helpful and you might get to meet the adorable resident dog Ziggy!

Negative experience: I’m leaving this review due to the sheer disappointment in being able to contact someone. Initially when the gym opened this was fine but since COVID making contact and getting a result is very much less than average. I have attempted to email the gym requesting an invoice for my membership fees for the prior year - which ended up with me receiving a screen shot of a laptop with an internal system. Not adequate as it’s not an official tax invoice. All I want is a tax invoice to be able to make a fitness claim through my business which I explained. Due to this taking the business over a month with still no result I have now lost a substantial amount of money. It’s disappointing communication and ultimately something that would leave me not recommending this particular anytime fitness to anyone else at this point. Contacting head office has also been impossible. In terms of other reviews that I have read the gym is lack lustre in accessories especially after visiting anytime at Oakleigh and seeing the wide range of accessories provided to their members.

Negative experience: $20 for a casual pass lol.

Positive experience: Pretty nice. Clean and have great and modern facilities. The aircon is nice too. However it is always crowded, there are not nearly enough squat racks and open racks, music is too loud.

Negative experience: There are not sufficient equipment available. For example, there is just one solid straight bar available at the whole gym! So, you have to wait if someone is using it! It cost 20$ which they can put more in the gym!

Fantastic experience: I am so impressed with this Gym. Immaculately clean, ample amendities, latest equipment, excellent Smart TV cross trainers and treadmills. Lauren is the Manager, and I found her to be genuinely interested and friendly. She went out of her way to make me feel welcome and gave me numerous opportunities to explore the gym's facilities prior to joining. The membership procedure was quick and easy. I really love this Gym, one of the best Ive been a member of. It has a very enticing vibe to train!

Fantastic experience: It was disappointing to read a negative review for the west Melbourne club manager as they have always been prompt with their service. I would like to provide my review that the club manager at west Melbourne have always provided prompt service and addressed all of my queries in a timely manner. The service received is a lot better than most gym I’ve been a member of…

Negative experience: Horrible management. Im very unhappy with the service they just want to get you on contract and they don't reply to any enquiries after. Im very disappointed and currently following it legally.

Fantastic experience: Crowded at 5pm to 7pm, good facilities

Fantastic experience: Great gym-! Clean and well equipped. I think it is better to have more barbell for squat at the rack in the middle

Fantastic experience: Lauren was amazing to deal with. I was looking to pay up front for a year's membership, she gave me a great deal. Very professional and friendly. The gym is brand new and is an awesome space. I would highly recommend Anytime Fitness West Melbourne.

Fantastic experience: New and clean with lovely staff, had no problem for parking.

Fantastic experience: Get experience setting up membership with Lauren. All new equipment and location, excited to get started!

Fantastic experience: Had the best experience signing up with Lauren! We were looking at a few gyms but Lauren won us over with her personality and expertise. We know we will be in good hands and enjoy ourselves tremendously if Lauren is a representation of what this establishment is all about!

Fantastic experience: Great facilities and staff are very friendly. Would definitely recommend going here

Fantastic experience: Amazing facilities and extremely helpful staff! The personal trainer, Jordyn, is very knowledgeable and has big muscles!

Fantastic experience: Fully Armed Gym

Fantastic experience: Newly opened AF gym is nice and spacious. Great facilities with great variety of equipment catered for any kind of fitness. Staff are professional and friendly. Love training here!!

Fantastic experience: Great new gym, brand new equipment and kept really clean! Staff are super friendly and always make you feel welcome. Highly recommend to anyone looking for a gym in West Melbourne!

Fantastic experience: Fantastic brand new gym in West Melbourne! Perfectly situated, great floorplan and equipment with everything I need to get back into shape. Awesomely friendly staff too - highly recommend it!

Fantastic experience: Top class gym, with friendly staff and a great range of equipment! Best gym in West Melbourne for sure

Fantastic experience: This is by far the best gym I have been to. The layout of this club has such a great feel, and the equipment is amazing. Everything from the cleanliness, great music, easy parking and access 24/7 really sets this place apart from the others. The staff also make you feel so welcome every time you enter, not like other gyms. I would highly recommend this gym to all my family and friends.