
Fitness First Victoria Gardens

Information about Fitness First Victoria Gardens
3121, Richmond
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: (closed)
Our comment from FitFit Australia about Fitness First Victoria Gardens:
Fitness First Victoria Gardens, located in Richmond, Australia, offers a variety of facilities aimed at supporting your fitness journey. Many users appreciate the gym's location, especially its proximity to public transport and shopping areas, making it convenient for those looking to combine a workout with errands. The gym is praised for being clean, tidy, and spacious, providing plenty of room for workouts without excessive crowds.
Positive Aspects:
- Friendly and helpful staff, contributing to a welcoming atmosphere.
- A wide range of equipment available, catering to various fitness needs.
- Great selection of classes available and generally good access to personal trainers.
- Convenient location close to shopping centers.
- Clean facilities and overall positive atmosphere.
Areas for Improvement:
- Some users noted outdated equipment and suggested improvements to the maintenance of gym facilities.
- Noise levels during classes can be distracting for some members.
- Staff interactions can be inconsistent, with occasional reports of rudeness from specific team members.
- Cancellation policy and customer service regarding memberships have been highlighted as areas needing attention.
Overall, Fitness First Victoria Gardens is a solid choice for fitness enthusiasts looking for a friendly environment and a range of services, though members may experience mixed interactions with staff and facility management.
Services, Machines and Guided Classes
Fitness First Victoria Gardens: Opinions
Negative experience: You walk in, and whether you like it or not, you are forced in to a mega-loud fitness class, blaring both music and a screaming trainer on a microphone throughout the gym because they refuse to close the wall length folding doors - that combined with the gym room's music, you walk out with a headache. People have politely closed the doors to the fitness room, but the rude trainers embarrassed them over the microphone and them just re-open the doors. To be honest, its an old gym anyway so you'd be better off finding one of the newer and better priced options around the area.
Thank you for sharing your feedback, Paul. We’re sorry to hear that the noise from the fitness classes caused you discomfort. We understand how this can impact your experience, and we appreciate you bringing it to our attention. We’re always working to improve the environment for our members, and we’ll review the setup of these classes to ensure a more comfortable atmosphere for everyone. We hope you’ll give us another chance, and if you have further concerns, please don’t hesitate to reach out directly.
Negative experience: Poorly kept and old gym equipment, rude staff who have no visible care for anyone outside of their own space.. much cheaper options with better layout and better staff.
Thank you for sharing your feedback, Pablo. We’re truly sorry to hear that your experience did not meet expectations. We strive to maintain a welcoming environment with well-maintained equipment and attentive staff, so we’ll be looking into your concerns about the gym equipment and staff interaction. We appreciate your input and will use it to help improve the experience for all our members. If you'd like to discuss this further, please feel free to reach out directly. Your satisfaction is important to us, and we’d love the opportunity to make things right.
Negative experience: Unstaffed from 7pm on a Monday? Absolute joke of a gym. For someone who works there's about 4 hours a week when you can have a steam.
Hi James, we apologise that our staffed hours don’t align with your schedule. For safety reasons, we are unable to operate the sauna/steam rooms outside of staffed hours. Thank you for your understanding.
Fantastic experience: Fitness First Victoria Gardens are fantastic! Have been using their facilities for over 6 months - working closely with PT Gabrielle Ballard who is amazing. Close to public transport, great equipment, great classes, friendly team, and plenty of parking.
Thank you for the wonderful review, Lauren! We’re so happy to hear that you’ve been enjoying our facilities and that Gabrielle has been such a great support in your fitness journey. We take pride in offering top-notch equipment, classes, and a friendly team, so it’s great to know it’s making a difference for you. We appreciate you being part of our community and look forward to seeing you around!
Positive experience: Club is tucked away from Victoria Gardens shopping center so it’s super convenient if you want to do a bit of shopping and get in a quick workout. Lots of equipment and not too busy. Great for an afternoon workout session.
Thank you for your review, Manuel! We’re glad to hear that you find our location convenient for combining a bit of shopping with a quick workout. It’s great to know you appreciate the variety of equipment and the relatively quiet atmosphere for your afternoon sessions. We look forward to seeing you again soon!
Fantastic experience: Neat and tidy Gym .
Negative experience: I generally pay no attention to the trainers or anyone else while I’m here. I’m in early and out early to make it to work. However, this day was different. On Sunday, December 10, 2023 there was an incident with one of the trainers. At 8:03am I was doing glute stretches on the platform closest to the stack of barbells. To note there was a barbell in between my rack and the one across from me that someone did not put away. While leaning over stretching with my face close to the floor facing the other platform across from me a barbell comes barreling in. Confused, because naturally a barbell should not be flying near anyone’s face. I look up, clearly a confused concern look on my face and the trainer Matt Lau had shoved the barbell forward towards me. He then asks am I using the bar? I replied, “no, but you might want to warn people because that was terrifying.” He doesn’t acknowledge. He puts a completely different bar away on the rack behind me. Returns to the platform and without announcing drags the same bar he pushed 6 inches towards my face away. Matt needs safety training along with customer service training since he is customer facing. You don’t own the gym. No one else here does either, but stop acting like everyone is using your garage gym without permission. You’re not my trainer and never will be. But you’re still a representative of the gym so act like it. Feel free to check the cctv.
Fantastic experience: Lots of space to workout, clean and tidy. Check it out
Fantastic experience: Fitness comes first at this richmond FF
Negative experience: They’ll never let you get rid of your membership. They try everything they can to keep taking money from your account! Already been dealing with the same issue for half a year. Can’t get it settled. Please pay attention to their written document. They wouldn’t admit what’s been discussed verbally.
Fantastic experience: Best Fitness center in Richmond
Negative experience: what a terrible service! In the search for a gym I decided to take the 5-day trial and unfortunately I couldn't even enjoy it due to excuses every day that prevented me from entering. I definitely do not recommend this gym!
Fantastic experience: Good staff, plenty of modern equipment
Fantastic experience: Top of the range gym.
Negative experience: I am a victim of financial coercion from this gym, you get 1 month of practice for free, but when you cancel your contract, you will still be penalized for 1 month :))). Moreover, every time Fitness First didn't get my money, they didn't notify me or have any form of notification. The only thing they told me was the overdue notice with the amount of money that haunted me. I accepted the overdue payment but don't know why a few weeks later I got another overdue notice and this loop left me financially drained and really stuck. Those who are planning to join the "dream contract of FF" wish you luck. Fitness First CS, if you see this review, I need you to contact me and explain this to me.
Negative experience: Poor customer service
Fantastic experience: Feels lively inside - close to shopping centre and outdoor park.
Fantastic experience: Excellent choice
Thank you for this lovely review, Nam. If there's anything else we can do to make your time with us even better, please don't hesitate to let us know by calling us on 1300 55 77 99 or reaching out directly via social media.
Negative experience: The staff member name Sam very rude,keep accusing me and my boyfriend and said we are showing a lying face!!I have my member and my friend is on his trail,Sam wont let us in and asked us to leave straight away!!!He said i knew that my boyfriend is not interested,why still come in?My boyfriend said we paid money,I got account and he did applied for day pass and alread filled out questionnaire for trail,Sam still wont let us in and said we are lying and also said if you are interested,come to sign up now!!!His name is Sam,very rude and accusing customers! Disgusting!Even i would like to cancle,have to give a 28 days notice!And still charging my money,I still paid,why not allowed in!!!
Fantastic experience: Great place. Friendly and very helpful staff. Good timetable. Never too busy. It's also clean.
Fantastic experience: Great size gym. Always friendly and clean.
Fantastic experience: Gym had great facilities and clean in change room. Friendly front reception staff always happy happy help and answer your questions. 24 hr flexible after my shifts work for workout.
Fantastic experience: Always friendly and clean. The members are well built and some really good looking, it's a inspiration and encouragement for working out.
Negative experience: The way in which staff and management engage with women of colour is disgusting. The bullying sales tactics and inability to confirm cancellation were very disappointing. The business practices at this centre require sanitation. Clean up your act.
Fantastic experience: Friendly staff very clean gym relaxed atmosphere and a variety of equipment to suit all types of workouts.
Negative experience: Trying to cancel my membership, no one is answering the phone and I keep paying it week by week. Customer service is not great.
Fantastic experience: Great size gym with absolutely everything you need weights and machine wise. Excellent change rooms. I don't do classes so cannot comment on them. Plenty of parking, and conveniently located right near the food court, in case you're trying to bulk up! lol.
Fantastic experience: Of the handful of FF gyms I've been to... Victoria Gardens FF is the best. The right equipment, good floorplan, great airconditioning (for summer) and the amenity of ample parking and other retailers in the attached shopping centre. Love this place ❤️
Fantastic experience: Only recently joined, but even in the short time I've been going I'm impressed with the staff, the cleanliness of the place and it not being overly noisy or busy that I have to wait for equipment very comfortable all around.
Positive experience: Huge and spacious gym that is well supplied
Negative experience: Based on my 30 day trial: PROS: pretty gym, the instructors that run the classes are amazing, staff are reception are very friendly. CONS: The yoga/pilates studio is very very small, there is a massive concrete pillar in the middle of the room so depending on where the instructor is it’s very hard to see. My personal experience: the customer service I received from Jane the manager was absolutely shocking. I had to cancel my trial because I was away. Also, all the different offers they have can get confusing so maybe ask for it in writing. Maybe Jane was having a bad day, I work in customer service would never tell a customer off for asking for an offer (that was originally offered to them) or why they would call back to sign up. It’s worthwhile shopping around as there is some really great gyms in the area. Doesn’t matter how much you pay, no one should be treated or spoken to that way. Thank you for the 30 day trial, fitness first.
Negative experience: Took over what was supposed to be an 8 week membership from someone in the community page. Despite the gym not being open for a majority of the year due to lockdowns, I have been continuously harassed to keep paying my membership even after cancelling. Extremely disappointed with this service. *edit* After chasing this up further, I found I had actually cancelled my membership with written confirmation from Fitness First in May. Despite this I have continued to be charged for a membership I had cancelled months ago, and now I am unable to contact the gym as they are closed due to lockdown. Up to 48 days to retrieve the funds via my bank, which is very painful during these tough times. Will be chasing this up with Consumer Affairs! *update* I am yet to receive any correspondence from Fitness First’s ‘complaints/refunds’ department; in the end Marcela from Vic Gardens was amazing in helping sort this out for me after months of trying to get in contact, but as it has been passed to another department I’m yet again left chasing an almost $1000 refund. Avoid this place like the plague!
Fantastic experience: Great place, new facilities really Clean. The staff is very knowledgeable especially Aron. Fully recommend
Negative experience: I'm glad you're finally reaching out. The reason of my review is that aftrer an issue with your payments system update, my payment did not go through, for the first time in 8 years. I talked to Jade over the phone, she fixed the problem but she said she could not do anything about the dishonour fee. She even responded with sarcasm when I mentioned I never been charged a dishonour fee in my life. Then I went to reception and asked twice to fix the problem, getting the same response and I tried to reach to the gym manager both times leaving my contact details. I've never received a call. I had to call to my home gym, Melbourne Central, to get the problem fixed, in less than 2 minutes. Thats why my review. I reached out 3 times. No answer. I left my contact details twice at reception, I never got a call. I even got treated with sarcasm when proactively called and fixed the payment issue. Again, an issue caused by your system update. That's the reason of my review. If it wasnt for the lovely people at Melbourne Central, you've lost an 8 years member, who never missed a payment. And the reason I had to leave a bad review on google to finally get your attention says it all.
Fantastic experience: Any business is merely a name purchased off the shelf from ASIC for a few hundred bucks, plus GST, with change. Great products and services are one component yet it's people that bring a business to life. The Fitness First team at Vic Gardens are fantastic. As much as I enjoy getting in to train, it's the interaction and the warmth of the team that are more the strength and highlight of the place. Cool, calm, collected, leadership with manager Gabi, and the regular team I often see, including Arno, Zen, Jade, Nicky, Ro, are always welcoming. Other regular members too make the place great to visit. It's a highlight of a day at times to have the interaction on top of a great place to workout. I do visit other FF locations, also cool, yet Vic Gardens is, these days, a nice wee home base to get back to for training. Popping into a steam room, some days, is a bonus ;) Thanks all.
Fantastic experience: A really good fitness first club free parking in Vic gardens, has a great home membership so save some $$ has plenty of classes and not once has a class been cancelled for me.
Fantastic experience: Really great facilities, love that it's open 24 hours and also that they have vending machines for food and drinks if coming in after hours. The reception team are really nice and friendly. Highly recommended. Cheers, Aaron
Fantastic experience: Great gym with an awesome sense of community!
Fantastic experience: Gabi is the best!
Fantastic experience: Friendly and approachable staff, great at resolving my enquiries.
Fantastic experience: Friendly staff, good vibes all around, super happy with my training here!! :)
Positive experience: Equipment and classes are complete and functional for a full workout. Staff on reception and instructors for classes are friendly and motivational and are 5 star. But chanegerooms and wet areas are in need of a refreshment.
Negative experience: The staff are not familiar with their gym rules, what they told to me changes every time. The price does not match the service!
Fantastic experience: My local gym. Great equipment and space for all you need. Classes are great and a huge variety.
Fantastic experience: Excellent service amazing gym! Highly recommended.
Fantastic experience: Great folks down here at the gym. Extremely cooperative and friendly!! Pleasant experience ✌
Fantastic experience: Great facilities to and incredibly helpful management. I’ve been attending this gym for almost 10 years now and absolutely love it.
Fantastic experience: Great place super friendly staff
Negative experience: The 28 day cancellation terms and minimum contract terms at fitness first are unjustified. This is an old school practice designed to gouge money from a consumer. Consider one of the other local gyms if you can before considering this one. The gym itself, staff and facilities are fine.
Negative experience: They shove memberships down your throat the second you walk in. I'll just wait for Crunch Fitness to open up around the corner
Fantastic experience: Staff members are awesome, friendly and helpful. The gym is constantly on high positive energy.
Fantastic experience: Been a member for 3 years, classes a great and has a community feel
Fantastic experience: Vic Gardens is a very great gym, with the best lower body machines! Staff is very helpful and the price is very reasonable.
Positive experience: Equipments are dated but the weightlifting area is ok (powerlifting and oly lifting)
Fantastic experience: Great staff, fantastic facilities.
Fantastic experience: One of the more organized and tidy FF gyms in the city. Spacious lockers that are kept relativly clean. Lots of equipment and free weights and room for stretching and core exercises.
Negative experience: Staff are horribly rude and and only care about money. The manager of the gym is fake and rude and does not do anything good for the gym or it’s members. The classes and pt’s are good but the rest of the staff are all very fake and money hungry. Not worth the money or your time.
Fantastic experience: Staff are the gym are so nice and friendly! I love doing sessions, its really fun to do the sessions with person trainer called Thong, hes really nice and kind but the money is eating me hehe, need an 20% discount every fortnight would be lovely!
Fantastic experience: Have always had a good time there, Ben is always helpful and always down for a laugh.
Positive experience: The equipment is pretty good, not for the hard core body builder, more for the leisure fitness not lifestyle fitness. Very expensive for what it is. Staff are friendly and helpful
Negative experience: About a month before my contract ended I requested my membership to be cancelled, the staff member said I would still have to pay until the end of the contract (absolutely fine) but didn’t actually stop my membership. When I enquired about it, I was told I need to give an additional 28days notice. Victoria Gardens are just money hungry and very unhelpful. I am disappointed in my experience here and the fact that they are still withdrawing money from my account. Additionally, the Victoria Gardens staff contacted my emergency contact stating that I had referred them to there gym. My emergency contacts details are said to be confidential and it is unprofessional to call my contacts without my permission in hope of poaching them.
Fantastic experience: Shane is very passionate and professional when he took me around the gym and explained everything!
Negative experience: Been going there for 4 years and got pretty much nothing out of it. Trainers are all well overpriced and not even qualified. The trainers try and sell you supplements or their own personal business on the side and have no idea about proper form. The showers are full of gays that try and walk in your shower while the door is closed. Rant over never going back. RIP off
Negative experience: DO NOT USE THIS GYM: I was helping my 7 months pregnant wife in the gym and noticed a trainer taking photos of me and my wife. I confronted him and made a complaint. The manager rang me and accused me of touching the trainer and I have since been banned. If you want trainers taking photos of your pregnant wife – then this is the gym for you! I won’t let her go to this gym anymore for fear of harassment from perverted trainers.
Negative experience: Got charged with so many hidden fees when I went to cancel. Was told I was going to get a refund, but never got the money. Avoid contracts here folks
Negative experience: Bad lock in contracts
Negative experience: Good location though very busy during peak hours. Can be chaotic to train and not the best atmosphere if you appreciate a little space. Opening and closing hours could be better. Not the latest equipment and never cleaned by staff. Have been going for 4 years but recently started a second gym membership somewhere else which I'm enjoying much more.
Positive experience: Well managed. But a bit busy sometimes. Great placement.
Negative experience: I would join up at this gym, however the opening hours are a joke, ridiculous, 7a.m Saturday, 9a.m Sunday, i want to go early on weekends, these hours make it a joke of gym. i will stay at my 24/7 gym, go when i want to go.
Negative experience: They hav taken half the machines away
Positive experience: With facilities almost on par with Richmond, just half the size, the Victoria Gardens location is a decent place to work out. It could do with better scenery, but it suffices. Fitness First is always expensive, but if you are near Victoria Gardens you may find the convenience worthwhile. It would be nice if the studio was larger and with less support columns blocking out space from being usable in classes, but it still manages to work well.
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