Information about Sunshine Fitness 24/7
3020, Sunshine
Opening hours
- sunday: 5h-1h
- monday: 5h-1h
- tuesday: 5h-1h
- wednesday: 5h-1h
- thursday: 5h-1h
- friday: 5h-1h
- saturday: 5h-1h
Our comment from FitFit Australia about Sunshine Fitness 24/7:
Welcome to Sunshine Fitness 24/7, a top-rated gym located in Sunshine, Australia. Our gym boasts a fantastic atmosphere with friendly and professional staff, making it a great place for fitness enthusiasts of all levels.
Our recent renovations have transformed the space into a modern facility equipped with a wide variety of high-quality gym equipment, ensuring you have everything you need for your workout. Here are some key highlights based on our members’ feedback:
- Clean and spacious environment that is well-maintained.
- Friendly and supportive staff, particularly noted are Kathy and Amanda, who always greet members with a smile.
- A great selection of equipment suitable for various workouts, including weightlifting and cardio.
- Positive vibes and a welcoming community that make every visit enjoyable.
- Accessible 24/7, allowing you to work out at your convenience.
While many users have praised the gym, there are a few areas for improvement:
- Some members have noted issues with the availability of sanitiser wipes and drinking water quality.
- Members have mentioned that more equipment in specific areas would enhance their experience.
- Feedback regarding operational hours has suggested that clearer communication around staffing could be beneficial.
We appreciate all the feedback we receive as it helps us elevate our services. At Sunshine Fitness 24/7, we are committed to making your fitness journey a top priority. We look forward to welcoming you!
Services, Machines and Guided Classes
Sunshine Fitness 24/7: Opinions
Positive experience: I love the new renovations. However trying to find sanitiser wipes to clean the equipment is hard. There are only two units to service this massive gym. One hidden away in the corner at each end of the gym. An extra two or three units scattered along the centre of the gym would be really helpful. More people would wipe down equipment helping to keep better hygiene for everyone. Ensuring the hand sanitiser at the front door is full would be good too.
Hey D, thank you for the constructive feedback! We're thrilled to hear you're loving the renovations. Your input on the sanitiser wipes and hand sanitiser is invaluable. We'll definitely take this into consideration. Can't wait to see you again! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: I have just joined this gym because of an awesome staff, Kathy. She just made the half-minded me like this gym with her great smile and fantastic customer service and pointing out benefits of each deals on offer. The gym also is clean and with enough equipment required for most of the fitness enthusiasts. The recent reno and the extension has made this gym a lot more classy.
Hey KISH, thanks a lot for the great review! We're glad to hear that Kathy's service made a positive impact on your experience. We're thrilled to have you as part of our fitness community. #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Thanks Kathy for helping me sign up, really great customer service. The gym looks incredible as well.
Hey Philip, thanks for the 5-star review! We're glad you had a great experience signing up and liked the gym. We appreciate your support! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Love this gym. Best staff in any gym I've ever gone to. Friendly, great equipment well earned 5 stars
Thanks, Tim! We're thrilled to hear that you love our gym and the staff. We're always here to support your fitness journey. See you again soon! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Best gym ever visited
Manu, thank you for the amazing feedback! We're thrilled to hear that you had a great experience at our gym. Can't wait to see you again soon! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Congratulations Deep on the renovations at Sunshine Fitness. It is a total renew and upgrade as promised and delivered. I was actually amazed how quick the renovations took. Has not disappointed. Big shout out to the your new manager Amanda and thanks for your professional assistance . She is a great addition to the team which already has the OG's Christine, Kathy & Jeremy Very impressive & highly recommend you check it out sooner than later !!!!
Thank you, Kathy, for your glowing review! We're thrilled that you're impressed with our renovations and the addition of Amanda to our team. We appreciate your recommendation and look forward to welcoming you back soon! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Love the new renovated gym. Thanks kathy for always greeting me with a smile
Hey Ciali, thanks for the awesome review! Glad you're loving the renovated gym. Kathy always brings a friendly vibe. See you at the gym soon! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Best gym
Hey Jagroop, thanks for the awesome 5-star review! We're glad you're loving the gym. See you at your next workout! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Positive experience: Good gym. Only con is the drinking water there tastes horrible, so make sure you bring fill your bottle beforehand.
Thank you for your feedback, Harrison. We appreciate your input and will look into improving the water quality. We hope to see you again soon! #gymnearme #bestgyminthearea #groupfitnessclasses #supplementstore #24/7gym Warm Regards, Sunshine Fitness 24/7 Team
Fantastic experience: Awesome gym and team!
Thank you very much Jack .
Negative experience: Zero service or maintenance. Just a bunch of rubbish broken equipment. Worst gym in Melbourne
Why you needed to leave two reviews at one time. Just to drop our rating. Anways, toilets were blocked at 6PM today and fixed at 9PM today. Our Sunshine branch is 7 years old and we try our best to maintain it. Just a great news for you, we are renovationg the whole place which mean new toilets, new ladies gym, new fitness studio, much bigger gym space as compared to current size and replacing all the equipment which mean new machines, new dumbbells, new benches, new everthing toe to head. All this should be done by the end of August 2024. While busy on your phone taking pictures of the gym you ignored all the notices sticked all around the gym in relation to renovations happening soon. Thank you very much for your time.
Fantastic experience: Koulla and Christine are the best and very helpful , thank you so much for everything. I love the gym and vibes cheers
Thank you very much Priyan .
Fantastic experience: Great gym, also great customer service. Koulla always greets us and makes us feel comfortable. Looking forward to the renovations!
Thank you very much Brendon .
Fantastic experience: Great gym, it’s out of my way but signed up for another year because staff make it worth it. Special mention to Kathy and Christine who always make you feel welcome.
Thank you very much Phillip .
Fantastic experience: Amazing service! Koulla is great she goes out of her way to assist always friendly and professional the best gym
Thank you very much Tina .
Fantastic experience: Best gym ever! A spacious gym with heaps of varied and high quality equipment and always clean and tidy. I have been a member here for 3 years now and highly recommend it. Most of the times that I workout Kathy is at reception and she is always welcomes you with a smile and the staff in general are always helpful. Top marks!
Thank you very much John .
Fantastic experience: Great gym too much to offer. Equipments are neat. Staffs are nice.
Thank you very much Invertebro TV .
Fantastic experience: What a great gym with a good assortment of equipment and at a plenty. Got a comparable size to Derimut Gym, It's also way less crowded and it seems people are much more respectful and friendly at Sunshine Fitness. Hygeine wise, very well maintained. The staff are top notch and friendly on all occasions, shoutout Kathy who really makes a point to know and talk to the gym goers.
Thank you very much Luke .
Positive experience: Not a bad gym at all. Cheers!
Thank you very much Michael .
Fantastic experience: Really chill vibes here, fun to workout with friends and everyone, staff very friendly
Thank you very much Acees.
Positive experience: Searching fora new gym to workout peacefully this is the one.Good equipment, decent crowd, friendly staff.
Thank you very much Amruth.
Fantastic experience: Gym is big with plenty of space with heaps of machines and free weight area. Staff are very friendly and were very quick to rectify a membership billing error. Highly recommend this gym
Thank you very much Heath.
Negative experience: Be careful, I have joined Sunshine Fitness on November of 2022, but I knew that I signed a contract of 1 year., but between this time I have moved interstates and would not be able to keep going to this gym , but accepted the fact that I would have to pay for 1 year, but, after one year, no one called me to see if I would like to keep the plan or to cancel it, and it just kept going, and now when I realized that this money was coming out my bank account every week for the past 2 years, I chocked and tried to cancel it, and they said to me that there is a cancelation notice, I was like, JESUS : 0 I understand that I should have kept my eyes on it, but like, the gym that I go now, they call me if something is wrong, the plan is for 12 months on the end of it they call you and ask if you want to keep with your enrolment, like, they know if you have been attending or not, they can see it on the system, and I just felt like an opportunity to make money. They don't really care, now days are so many people that don't speak English well and don't understand how the gym's procedures work, and I was one of this people who didn't speak English fluently. Anyway, not a good experience for me.
Hi Francieli, You joined ongoing membership which means the membership keep going till you cancel it. 12 months was the minimum term of the contract. However, leaving bad reviews for the business is easier way to blackmail business. We tried our best to look after you but still not happy. Sorry we can't do much. Best of luck.
Fantastic experience: This is such a fabulous gym!! All of the staff are so friendly and helpful, they do a good job of keeping the gym clean and positive. Lots of equipment and space.
Thank you very much Mario .
Negative experience: Bought some products on their site via debit card as their Paypal wouldn't work. That was the first red flag I should've paid attention to. 10 days later I had no product and they sent an email stating a refund would be received in up to TEN days. No explanation, no apology, no replies to my emails or FB messages, nothing. Pathetic. Bunch of time wasting crooks.
Hi Herp, We are very sorry to hear about your experience with us. We will look into the matter and sort it out ASAP. Kindly let us know if you do not receive your refund within due period.
Negative experience: no airflow, bad equipment, bad lighting.
Which world you are living in buddy. The ACs and lights are always on. Our equipment are well maintained. But for your information we are renovating the place with brand new equipment in April this year. Thank you very much.
Fantastic experience: Amazing staff Great equipment Very clean & great environment to train
Thank you very much Ben.
Negative experience: Some of the machines are broken and could be better options for leg exercises. Machine never gets wiped down don’t even get me start on the air conditioning. Friday I went to the gym, no staff (understandably public holiday) but the whole gym was locked no fan or air conditioning on and the heat was horrible. We felt so sick being in there we couldn’t breathe and continue our work out so we left. This gym never turn air conditioning on especially we needed the cool air most in this weather. It’s been like that for a while and Only gotten worst
Hi Tara, First of all which machine is broken. All the machines are well maintained. When they break we fix them up very quickly. ACs are always on even during public holydays. We do not know but is purpose of this bad review.
Negative experience: This gym is so far worst gym around the area, they don’t turn Air conditioning on which is terrible.especially on a locked wear house with lot of windows. There’s no windows for free airflow, they would often turn on these fan which spinning heated air and make it difficult to breath, often I felt sick and couldn’t workout in there. I rather pay $50 extra per year to have a safe space at another gym, people go to gym to help our health but this place certainly would make you sick . Heat stroke
Family member or friend of Tara smith.
Negative experience: This gym just been renovated and there’s a leaking stray voltage to the ground It is highly dangerous likely to cause harm death. Near the water fountain and the stair if you touch them together you’ll be electrocuted We have reported this Hazard to the management weeks ago Nothing has been done. THIS IS SAFETY HAZARD
Family member or friend of Tara smith.
Fantastic experience: Finally found my home! After 3 years trying to find the right gym, I'm very pleased to say I've found the right one! The gym is very well stocked with equipment and there is no one staring at you - everyone is just there doing their thing! The owners and their staff are all lovely. I always get a smile and wave when I walk in. I've been after hours and never felt unsafe. If you're looking for a gym around Sunshine, I couldn't recommend Sunshine Fitness enough.
Thank you very much Jake.
Fantastic experience: Gym is clean, spacious and staff are friendly. Highly recommend
Thank you very much Timothy.
Fantastic experience: One of the best gym i ever been with friendly staff. Lots of machines, and plenty of squat racks. I recommend to everyone
Thank you very much Vishal.
Fantastic experience: Great place to workout. Had been member for last 7 years. Friendly people and staff. Huge range of equipments.
Thank you very much Yogesh.
Fantastic experience: It was a good gym, doing work outs from the past few months, the staff was amazing it was a good experience for me, as I was a beginner to the gym Friendly staff and good atmosphere
Thank you very much Raghuveer.
Negative experience: Seeing several other negative online reviews with similar experiences to me, I thought I’d better share mine. I’d noticed I’d still been charged 4 times over 4 weeks after the agreed final payment date, I tried to call several times about my issue, but no one was available to help me - These issues are a consistent pattern among these other reviews. So I decided to go in person to be met by the two, admittedly, very friendly owners (perhaps the only redeeming quality of this business). The situation goes as follows. I signed a form to end my contract on the 23rd of Feb, the final billing date SHOULD have been no later then the 23rd of March. I’d continued to be billed 4 times after that, I tried to get those 4 payments back, but they came up with some silly reason to only pay me back for 3 of the 4 owed payments, this was done all through a thinly veiled, friendly, “customer service” smile. The two owners also practically begged me to take this review down and tried to verbally de-legitimise all the other reviews with whom I share a very similar experience. With that said, the fact is they still owe me $20, which in the grand scheme of things isn’t that much money, but for a business with hundreds of members, each paying A LOT for a gym of such a mediocre standard, you’d think they’d be able to front the full amount of money that is owed. I do admittedly feel bad leaving a review for two gentlemen who genuinely have a nice energy about them, but I can’t get past the idea that they wouldn’t repay me the full amount they owed me. Ultimately, it’s just a gym, there’s nothing special about it or intrinsically bad about the experience you’ll have there. Just make sure to be careful with your money with this lot. My experience with leaving this gym has been astoundingly unpleasant.
Fantastic experience: An amazing gym with the most welcoming atmosphere. The staff and people who attend the gym are all so friendly and wonderful!
Hello Matt, Thank you very much for taking your time to leave such a wonderful review for us. Please let us know straight away if you have any issue in future.
Positive experience: Good In a lot of aspects just needs more equipment such as another hack squats hip thrust machine etc. People are super nice and friendly though but I’d definitely recommend it. Did this ever end up happening ?
Dear The Golden Reaper, Thank you very much for leaving such a great review for us. Just letting you know we have one hip thrust coming on the way and we will organise another hack squat for sure. Thanks again.
Negative experience: DON'T TRUST THIS PLACE WITH YOUR BANK DETAILS!! I decided to give the gym a go on a month to month plan. I went three times but I found the gym quite dirty (stains all over the floor, bad smell, etc). I cancelled and agreed to pay out the following 28 days as per their policy. It has now been months and I've just realised they're still debiting my account $14.99 every week! I've called twice, sent five emails, and the only response I've received so far is we'll look into it. I've since moved countries so every call is costing me more and I can't go in and stay till they fix it. Honestly the worst experience with a gym that I've ever had. Do yourself a favour and find somewhere else.
Fantastic experience: This is among one of the best gym I've ever been to, clean, professional environment with a great atmosphere and well maintained equipment. The staff are always super helpful the couple of time I've visit here casually. There are plentiful equipment to get you through any workout. My only concern is that I wish they had better equipment in the strength area, there is simply too much clutter of different branded weight plates, and the squat/bench racks are not on par with equipment from other gyms. Maybe some nicer calibrated plates or better combo racks?. Overall, I highly recommend this gym and consider moving here in the foreseeable future
Thank you very much dear Luke for taking your very important time to write down such a wonderful review for us. We really appreciate it. We would like to let you know that we are opening second Gym in Truganina soon. Once Truganina Gym is open and running then our next step is to renovate our Sunshine branch before opening 3rd branch. Thank you very much for your great feedback again.Take care..
Fantastic experience: Very well maintained gym . And staff was very good to everyone …
Thank you very much Prashanthreddy Sama for such a kind words. We really appreciate your effort. Please keep supporting us. Thanks a lot again.
Fantastic experience: A really good gym, especially for beginners like me. Staff are friendly and respectful. Other gym users are nice and always minding their own business too. Equipment are always clean and wiped every night, which is good to see. But men toilet needs some smell improvement. Boxing area is nice too, although I wish they had a speedball. However, overall, been using this gym for 3 months and am very happy with it so far.
Thank you very much Salai for your valueable feedback. Thanks for suggestions, we always love to hear from customers. Thanks
Negative experience: They continued to debit my account when the lockdown was on and access to the gym wasnt available. No one from the gym or debit success reply or want to fix the situation. They immediately get onto debt collectors when i stop the payments, bloody terrible service over a small amount of money. would not ever recommend this gym.
Fantastic experience: Best place for Crossfit and Combines. The weight section is highly equipped .I had to travel to a different state due to Covid Border restrcitions and they were very cooperative in my subscription management. Preet the manager is a lad!
Thank you very much Shabab. We really appreciate your great effort to appreciate us. Best of luck. Hopefully, we will see you back soon. Thanks a lot again. Take care.
Fantastic experience: The ample parking space, sufficient equipment, and space help with proper training, the owner is very kind, so if you find a good exercise center for Sunshine, come here.
Thank you very much dear for such a wonderful review.
Fantastic experience: Best gym in west. Been here for 4 years now and had positive experience always. Keep it up guys.
Thank you very much Chan Makhan for 5 star review. We really appreciate your admirable effort. Please keep supporting us. Thanks a lot again.
Fantastic experience: I have been to many gyms over the years and Sunshine Fitness is up there with the very best. Very enjoyable atmosphere and I always feel so very welcome by the friendly staff. They genuinely care about the gym and the people who train there, which I think is quite rare. Clean and well-maintained equipment. I can highly recommend this place. The enormous picture of Kai Greene makes it feel like a true church of iron to me ;)
Thank you very much dear Piers for such a wonderful review. We really appreciate your effort and we are so happy that you are happy with our service. Please let us know straight away if you have any kind of issue in future. We promise you that we would always try our best to maintain our excellent customer service. Thanks a lot again...
Fantastic experience: I have been going here for the better part of 3 years. Fantastic clean gym with a great range of equipment and facilities. Always expanding the range of equipment which is great for keeping your workouts fresh. Not only that, the owners are staff are friendly and easy to talk to. I would HIGHLY recommend this gym to anyone.
Hello Matthew, Thank you very much for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Fantastic experience: Professional , friendly and very helpful management and staff. They are always happy to assist whenever required. As soon as you enter the Gym you will get a positive vibe. The machines are clean and are in good condition. I would highly recommend this Gym.
Dear Sasi Nair, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks a bunch again for your kind words.
Fantastic experience: Very spacious gym with lot of equipment options....
Hello Abhilash, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Fantastic experience: Cool gym
Thank you so much for your kind words, dear Guney. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. Thanks a bunch again..
Fantastic experience: Very friendly staff, always clean and equipment are in great conditions.
Thank you so much for this 5-star review dear Tarier. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime.
Fantastic experience: Great gym facilities with all the necessary equipment. Friendly and helpful staff, especially the managers who are extremely welcoming and always happy to assist where possible. Positive vibes all around. I would highly recommend this gym, especially to those who live in the area and are looking to achieve their fitness goals.
Thank you very much Dear Tony for taking your most expensive time to write down such a wonderful review for us. We really appreciate it. We promise you that we would always try our best to maintain our excellent customer service. Please let us know straight away if you have any kind of issue in future. Thanks a lot again..
Fantastic experience: The atmosphere within the gym is always nice and positive, it really gets you in the mood to workout. Also the staff there are very friendly and sociable. The gym itself has a vast variety of equipment that would satisfy your needs.
Thanks so much dear Jason for giving us your take on how we are doing. We're glad that customers like you are having a great experience with us please keep supporting us.
Fantastic experience: Clean and organised workout area. Professional, helpful and friendly staff. Massive area and plenty of exercise equipments which means there’s hardly any waiting time. Restrooms are super clean & tidy.
Hello dear Gillu Chugh, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Have a great long rest of weekend Thank you very much..
Negative experience: Just money making policies this guys has a big stomach's to eat all your earnings, return my money in my account as you overcharged me
Dear Ahmad Ali, Our first question is are you surviving without money? Or you are offering free services where you are working? If you was not agreed with our policies then why did you join the membership. Or you joined the membership just to cause trouble? or you joined the membership just to blackmail us? You have not paid a single cent for your membership since 9th of March 2021 and you are claiming that we have overcharged you. It is your responsibility that you keep enough money in your provided account before every deduction. If you are unable to keep money in your account then you should advise us so that we can hold your membership till you are able to do so or we can arrange easy payment plan for you. We would like to request all the google visitors please do not trust these kind of people they are in the world just to cause trouble, please visit us, investigate, we promise, you won't find anything in reference of this guy's review. We are very sorry Ahmad we can't offer free gym facility or membership to you if you would blackmail us with these kind of stupid reviews. And we are very sorry for you Ahmad please stop doing these kinds of cheap things. Very shame on you.
Fantastic experience: Amazing and friendly management, best choice I’ve made lots of machines and space. By far the best facility I’ve seen.
Thanks so much dear Sam for giving us your take on how we are doing. We're glad that customers like you are having a great experience with us please keep supporting us.
Fantastic experience: Good gym
Thank you very much Trung.
Fantastic experience: Friendly helpful staff Nice, clean spacious gym Lots of equipment and separate section for females to train in private! Supplements and gym clothing also available.
Thank you so much for your kind words, Laura. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to keep working with you in the future! Thanks a million again...
Fantastic experience: Best gym in west. Very happy with their customer service. Well done guys..
Hello dear Rappers Music, Thanks so much for your feedback! We’re really glad you enjoyed our customer service, we’ve found it’s a definite customer favorite!
Fantastic experience: One of the best gyms out there...friendly staff members and very respectful, always willing to help, very clean and tidy, the price is very reasonable and they are willing to help with membership prices...better than Derrimut Gym
Hello dear Jamil, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.Thank you very much again..
Fantastic experience: Best gym in the area! The manager & staff are so nice, helpful and they do all they can to help you especially when your in need. They were so helpful when I got pregnant & helped with with my payments which was great communication & customer service on their part! I’ve been a member for more than 2years & have never had any issues. The gym is huge & they have everything I love to use. Positive atmosphere and I highly recommend! Very affordable & they have so much variety to choose from, as well as a room for females if you wish to work out away from the main area.
Hello Tia, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Fantastic experience: staff friendly always try to help the community, they always treat people with respect
Hello dear Lance Bernardino, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Thank you very much..
Negative experience: Terrible manager rude and gym is not kept clean yeah I been to the gym before your the dude who stole money from my account 3 months after leaving the gym manager is terrible never there on time let this be a warning go to Derrimut gym always staffed and clean much better to deal with many locations best in the West don't go to these rude people
Hello dear Alan, thank you very much for your feedback. Just one question for you have you ever visited our Gym? Please make sure next time when you leave review for anyone do not use fake account. Anyways thank you very much again for your time.
Fantastic experience: Clean gym professional and friendly staff All gym equipment clean and tidy as well as the gym
Thank you so much for this 5-star review dear Christine Rados. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime.
Negative experience: My daughter has a disability and she needs a carer to go with her to the Gym. My daughter's carer needs to show her how to do activities on the equipment and participate to keep my daughter's motivation going. When my daughter joined it was discussed this would be ok that my daughter's carer could do this by a nice young man and there would be no stress. So my daughter joined for one year. And then the Manager of the gym was very abusive and would not let the carer use the equipment beside my daughter. He did not care or have any empathy for my daughter's situation and yelled at her and her carer. My daughter now was told she could no longer go and her Carer had to pay a full membership if she continued to support my daughter at her sessions.This is utter discrimination and especially as it was agreed by another staff member that this would be fine. How about a bit of compassion for people with disabilities and not think about making money off people needing care staff. I am so disgusted with the Manager of this Gym. Now we are going to another Gym that has welcomed my daughter and her Carer, who can participate with no problem at all, which is how it should be so disability is not discriminated against if support is required. Hope you are ashamed of yourself sunshine fitness, but I don't hold out much hope, as the Manager is one of the most horrible people I have had to encounter!!!!
Hello dear Loanna, First of all, thank you so much for taking your very important time to write a feedback or reveiw for us. And thank you very much for accepting that your daughter and her carer were served by nice young man who is myself Prabhpreet (Customer service manager) but everything else you wrote in review is completely false information. For your information, just few things from our side which you kept refusing to listen instead called our staff member with abusive language. 1. If myself had allowed the carer to train herself along with your daughter then why would we object about that and offer refund for membership? 2. If the carer is present in the gym with your daughter to take care of her and motivate her then how would you expect carer to train herself on different equipment and leaving your daughter training on equipment which is almost 4 meters away from her? 3. you called my staff a pig etc. Is that fair calling someone with these names? 4. Do the carer has certificate 3 and 4 or any other qualifications that allow her to personal train someone? Now, I would like to explain the situation from the beginning just to clarify everything about this issue. First of all your daughter and her carer came to see the gym and I showed them our gym very nicely and thoroughly and gave your daughter a favour by offering her $5 for casual visit which is $10 in actual and they both your daughter and carer enjoyed training at our gym which is a big proud for us. However, that day the carer entered into the gym by saying that she is going to just take care of your daughter but after monitoring their whole session we found out they both trained in gym for $5 and which we let that went without even saying single word. Then your daughter and her carer came next day to join the memberships. I had already advised my staff to make her clear about the things at the time of joining that her carer can only take care of her and can only supervise her plus can show her how to use the equipment which she is unaware of. It was clearly explained before joining membership that her carer is not allowed to train herself as she is in the gym to take care of your daughter and motivate her. When we saw carer training 4 meters away from your daughter and not taking care of her or motivating her then we requested her again that she is not allowed to train in the Gym as she is in the gym for taking care of your daughter which was not acceptable from the carer and yourself which is totally unfair to us. Although, after all this we still kept our customer service as our first priority and refunded the leftover membership fee to you which is against our all terms and conditions signed at the time of joining. Now we would like to request you that please do not insult someone by calling them with the names such as pig etc which is against someone's respect. And also please stay honest with your wording. I again confirm that it was clearly mentioned to the carer at the time of joining that she is not allowed to train herself as her purpose in the gym was to take care and motivate your daughter and she can train herself but she has to pay for her session. We confirm that we are here to serve our community and to provide them with best customer service and with reasonable favours but it doesn't seem good when people take benefit of your goodness and care. we would like to wish best of luck to you, your daughter and her carer that they would enjoy training at their new gym with no issues. Thank you very much again.. Best regards, Prabhpreet Singh Deol Customer service manager
Fantastic experience: Great equipment and facilities, friendly staff, professionally managed. Highly recommend!
Dear Aamir Khan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks a bunch again for your kind words.
Negative experience: Just after the money . Very disappointed. Please avoid this place. Its a big gym and I used to like it, I even made couple of my friends join too. Bit disappointed to write this review now but all of us have a negative exp. In my case I moved out of Sunshine recently and requested the owners on 13th Sept to cancel my services. They replied affirmative. On 10th Nov (almost 2 months after notice) as soon as the gym opened they started debiting the money again. I visited the gym and was given the assurance by the manager that they will stop charging immediately, however since last two weeks they have continued to deduct money from my account. This is cheating the customer and not respecting your terms of service and words.Will not suggest this place anymore to anyone.
Dear Ahmad Hasnain, thanks for your review. We confirm that we received your email on 13th of September 2020 and received your sms on 14th of September 2020 and replied to your sms on the same day that we are temporarily closed and can help you with your membership cancellation once we are re-opened. You also need to please understand that if the doors of business are closed how the business can serve you with their services. We confirm that we requested you that we would try our best to cancel your membership ASAP and minimise the period required for the cancellation. We confirm that we did not commit that we would do it straight down or immediately which was not possible either. According to the term and conditions which you signed at the time of joining we could easily debit membership money from your account for 28 days after the submission of application for cancellation of direct debit. However, our first preference is the happiness of our customers not the money. And we tried our best to look after you in relation to your membership's cancellation which we cancelled in two weeks after we received an filled application form as we committed. We would like to advice you friendly that it is always good to read the paper work properly before signing it which would be much better than to regret after. Also we would like to confirm that it was also clearly mentioned on price list which we showed you at the time of joining that we required 28 days notice for the cancellation. We confirm that after received your review, we tried our best to reach you to make you understand about all the points outlined above through sms and phone calls. We would like thank you that you called back to us after plenty of attempts from us to contact you and gave us the golden chance to clear all the misconceptions. Hopefully, it is all cleared to you and made you satisfied. We would like to request that Again, thank you for taking the time to review our business! Best of luck...
Fantastic experience: Customer service is at its best! The owners, the admin staff and the trainers are quite friendly and supportive. No matter If you are a newbie or a pro gym guy, the trainers are there to help you out and guide you in every possible way Highly recommended to those who are new to gym and wants to get personalised advice
Thank you very much Abdul. We really appreciate your great effort to appreciate us. Please keep supporting us like this. Thanks a lot again.
Fantastic experience: Best equipped gym ive ever been to.Love it. Hope the gym doesn't end up like the one in Truganina.....total dump
Thank you so much for your kind words, dear Tony. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for members like you. We look forward to welcome you again soon to your favorite gym! Stay safe and healthy. Take care. Thanks a lot again..
Negative experience: I have been joined the membership at the Sunshine fitness 24/7 for over one year.The staff are very friendly.The environment is very high standard of hygiene. I like the private exercise room and bathrooms for ladies . The most important thing to me that the customer need to be treated with respect . The business has temporary closed for the coronavirus 19 but the management didn’t inform me even by email mail or text message when they were closed and reopened. After reopening, they were overcharged me for membership fees . I checked bank statement few days later and I found out that issue but I didn’t have a explanation or apology from the management . I came to the club to report the overcharged issue and filled out the form to keep my membership on hold for six weeks because the coronavirus pandemic but I still be charged for membership fees in the following week. I’m very disappointed to leave and never ever come back here again.
Hello dear Loan Tran, We are very sorry for all the inconvenience which may have caused. However, we are very surprised to hear your matter. We confirm that we recieved your email in relation to this matter and tried our best to contact you through, email, text messages, your emergency contacts and your personnel mobile number but with no luck we were unable to contact you. We confirm that we received an application for suspension from you on 5th of July 2020 which was processed and usually take upto one week to be processed which was also mentioned on the term and condition you signed at the time of joining and was also mentioned on the application form for suspension, but we already considered your application to be processed before one week and unfortunately we were closed temorarily due to covid lockdown on 8th of July 2020, all the memberships were suspended automatically. We confirm that we tried our best to let everyone know about our re-opening through our social media and emails, however, some of our members did not recieve our email because they did not prefer to provide us their email address and provided wrong email address to us which is not our fault. Anyways, as normal, we confirm that we can resolve your matter and want to keep you happy from our service. To make it happen, we would like to request to you that please reply to our email or reply to our text message or call back to us at 0430049903. If we do not recieve any correspondence from you then we will consider that the attention of your review is not to resolve the issue, it was just to leave an negative review for us. Looking forward to hear from you soon. Stay safe, healthy, strong and positive. Take care. Thank you very much for your very valuable time. Best regards, Management
Fantastic experience: Fantastic facility with great staff members that’s always there and happy to assist anyone who needs support. A very well curated gym with great equipment for me to train at, the 24/7 nature of the gym has helped me to stay on track and train consistently.
Thank you so much for your kind words, dear Jack Zhang. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Fantastic experience: Great location, great service, great facility. The staff are helpful and kind, and so are the people that come here. I'm really impressed.
First of all we would like to thank you dear David for taking your most expensive time to write down such a wonderful review for us. We really appreciate your effort toward motivating our services. We promise you that we would always try our best to maintain our excellent customer service. Thankyou very much again. Keep supporting us. kind Regards, Team Management
Fantastic experience: Excellent Customer service, friendly staff and Very clean environment
Thank you very much Dear Ali Raza for such a wonderful review. We really appreciate your effort and time. We promise you that we would always try our best to keep you and all our members and casuals happy all the time with our excellent customer service..
Fantastic experience: Very spacious gym with high standard equipment. The atmosphere is amazing, its a great place to meet new friends. Preet the manager is always helpful giving advice and welcoming every member. I have been working out in this gym for 6 months and never stumbled across a problem. Its the best gym to achieve your fitness goals...
Thankyou very much dear Harris Liyanage for motivating us to maintain our excellent customer service. We really appreciate your feedback and such a great effort. We promise you that we would always try our best to keep you and all our members, casuals happy all the time because your satisfaction with our service is our main focus. If you have any kind of issue in future please don't hesitate to contact us anytime we are always there to help you. Thanks a lot again...
Fantastic experience: The gym and its facilities are very clean and tidy and the customer service manager Preet is very friendly and offers great advice to all its members. I've been a member at the gym for over a year and I love working out here as it has everything you need for training..
Thank you very much Dear Anthony Gambardella for taking your most expensive time to write down such a wonderful review for us. We really appreciate it. We promise you that we would always try our best to maintain our excellent customer service. Please let us know straight away if you have any kind of issue in future. Thanks a lot again..
Fantastic experience: standard no frills for the non-fussy gym goer, great competitor to derrimut
Thank you very much Dear An Hua for taking your very expensive time to write down such a great review for us. We always work hard to maintain our excellent customer service. Please keep supporting us.. Thanksa lot again..
Fantastic experience: Love the gym, very good environment and professional set up. Love prabhpreet singh's professional and friendly customer service. Highly recommend to gym freaks.
Thank you very much Dear Ahmad Sakhi for taking your time to write down such a great review for us. We really appreciate it. We promise you that we would always keep trying our best to maintain our excellent customer service and facility. Thanks a lot again..
Positive experience: Went here yesterday for the first time and it’s a great gym but I’m here this morning and they’re supposed to be open at 10am and still no one is here to let people in. There’s a few of us waiting to get in.
Thanks a lot for sparing time to write a review for us. Dear Hanna Eh, we really appreciate it and we are so sorry for all the inconveniences which may have caused. Due to some reason we were few minutes late for opening up the gym. We always try our best to keep our members and casuals happy. But sometimes it is not our fault and we can not blame nature.
Fantastic experience: Preet (manager) always keeps the place clean, well presented & he's always there to help & go to for advice. Great atmosphere, aircons & fans are always on, plenty of equipment & weights. Best gym in western suburbs.
Thank you very much Dear Sezer Tele for taking your very important time to write down such a wonderful review. We really appreciate it. We always try our best to keep our customers happy...
Fantastic experience: Great gym. Clean, neat, plenty of equipment, and caters to all fitness levels. Preet, Gerald and the crew are a wonderful group of people, always treating all customers with respect. Doesn’t matter if they are hardcore bodybuilders, casual trainers or first time gym goers. Love training at this facility
Thanks for the awesome review, dear Dean Ali! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Fantastic experience: Casual 5$! Great atmosphere, great machines - love it!!!!
Alexander Drescher, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.” Thanks a lot again..
Fantastic experience: Great atmosphere and friendly staffs. I love coming to this gym
Thank you very much Dear Michael Cao. We would always keep trying our best to keep all our members and casuals happy.. Thanks a lot again..
Positive experience: What are the staffing hours? I always thought it was 10am but every morning I go there between 10-10:30 and no one is there? Update your hours if the staffing hours have changed.
Thanks a lot for your valueable review dear Ashleigh Franzi. We are very very sorry that we made you gave us 3 star. Your complaint has resolved. We promise you that it won't happen again and would make you happy to change your review from 3 star to 5 star. Your happiness and satisfaction with us is very important for us.. Sorry again for all the inconvenience which may have caused.. Kind Regards Sunshine Fitness 24/7
Positive experience: Great place nice and quite good equipments.. However locker room / changing room and bathroom facility needs work.. Hope they sort it out soon
Dear Dwijesh Korala sahi, Thanks a Lot for your valuable feedback. Good news for you is that our next step is more Toilets and showers, Big group classes studio, spin bikes classroom and seperate ladies Gym which should be implement by the end of next month or beginning of October 17. We would also try our best to do it before that as now it is our first priority... Thanks again... Stay blessed, Motivated and Pumped..
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