Fitness First Malvern Valley

Fantastic experience: The club manager very friendly & helpful.

Negative experience: Shocking gym very overpriced and not worth it at all, they were constantly making unauthorised transactions on card each week randomly, trying to rinse money off ppl would not recommend at all

Negative experience: Facilities are decent - spacious, spread across two levels with a good range of equipment catering for different workouts. Mostly friendly team though I did run into some issues with account management. When I reached out re an account freeze, a small amount of professionalism and helpfulness would have been nice. It's reasonable for a member to follow up and ask whether a request has been processed when there hasn't been any confirmation. Losing your patience at that one question and saying "bro it takes time," doesn't help either of us. If you can't verify it or you can't do it, then direct me to someone who can, that's totally fine. It's an unscrupulous business practice to promise the freeze has gone through, only for me to find out later the account is still active and being charged.

Negative experience: My credit card was stolen two weeks ago. Right after I got my new card one week later, I called and updated my credit card info. Somehow their debit company couldn’t successfully charge my new card and asking to charge me late fee for $10 per week. I’ve contacted them several times to explain the situation and they refused to wave the late fees and claimed it’s in the contract. Terrible attitude for a long term member. Very disappointed.

Fantastic experience: Today I bought a membership to your gym. Everything is great, the staff, namely the girl, explained everything to me perfectly and clearly. Although, I understand English very poorly and she accompanied me through every point.

Fantastic experience: Big gym full of loads of equipment with great studio space for classes or dance practice and sauna, monsoon shower etc. But the friendly staff and trainers also make it a place I like to exercise

Fantastic experience: Soroush has taken my fitness experience to the next level! His expert guidance, friendly demeanor, and genuine interest in my progress make me feel valued. The gym's cleanliness, organization, and positive vibe are testaments to his hard work. Thank you, Soroush!

Negative experience: Reducing staffed hours will eventually lead to the shut down of this club... maybe that's the intended goal? By the time I finish work at 5, sit in traffic to get there to do a workout, the steam and sauna are closed! What's the point of paying extra for facilities that we can't even have the chance to use?? Oh yes and closing at 1pm on weekends? Absolutely ridiculous. Might as well not even open. The extra star is because the staff are very friendly and polite... when they are actually there!

Fantastic experience: did a casual session and enjoyed it. Good club in compare with the ones in the area.

Fantastic experience: Great gym, great staff, great equipment. Management have done really well at making this gym stand out from the rest

Positive experience: The current Club Manager stands out amongst the Club Manager's of the past at Malvern Valley. That is not to put down past managers but to point out that the current Club Manager is not only being seen and giving time to members but it is the way he is going about doing this has created more connection with myself and members. His staff are right behind him with a very positive approach always which is great to see and a credit to what the Club manager to get his staff to apply themselves the way they do. He is the first manager at MV who has actually put action to conversation much more (at times immediately or by follow up) than I have ever seen prior. One can see he cares about ALL detail and if he could do more ... it seems he probably WOULD. I hope this manager will be around for many years to come and he will not be moved on one day as past managers. I also wish he could have more sway within his club than he currently has to enact more local changes. I have given a 4 star because 5 star means perfection (MV still has issues) and 3 star means standard (past managers) in my mind which is what past managers have been in my eyes.

Fantastic experience: Beautiful club with amazing team. Highly recommended ⭐️

Fantastic experience: Soroush and his team at Malvern Valley go above and beyond. Great down-to-earth Gym

Negative experience: me and my friend came in yesterday and omfg this guy would not stop talking. we came in to potentially sign up but he genuinely just went on and on about random things and pricing and it completely turned us off. it's insane. just tell us the price and then that's it. apart from that annoying encounter the prices are just ridiculous. 30 a week is insane in this economy. i don't care u have a sauna just make it cheaper.

Fantastic experience: Good relaxation zone.

Fantastic experience: Nice big club, and not too busy. Lots of equipment for weight training. Good size good fitness studios and the cycle studio has newish bikes.

Fantastic experience: Good club, good service

Fantastic experience: I have trained in many Fitness Firsts and I can say this club was the best one Ive ever been Clean Good range of equipments Good relaxation zone Good management However updating their equipments is a need

Fantastic experience: Great gym with a friendly and efficient management team. Any concerns have always been handled in a timely professional manner. Spacious and comfortable environment all round.

Positive experience: Full of equipment,good place for working out

Negative experience: Terrible customer service and zero sympathy. Highly recommend you find a different gym if you have the opportunity.

Negative experience: I would give "Zero" stars if there was an option. Terrible customer service. When I first walked in to enquire about the gym facilities and memberships, even though I didn't instantly fell in love with the place (quite an average 24/7 gym IMO) the person I talked to persuasively convinced me and my wife to join, saying that it was risk free as I could always cancel the membership if I did it before the 7day trial period and we wouldn't be charged a cent. Indeed, we went back to the place before the 7 day mark and cancelled the membership knowing that this wasn't the Gym for us. They told us to do it by sending an email with the request which we did on the spot and they acknowledge the reception of the email. To our surprise, a week later we noticed that the funds for the membership fees were withdrawn from our bank account. It's been almost 4 weeks since this happened and despite we sending several emails and going to the site to follow up, they haven't done the refund and they can't give us a straight answer as to when it will happen. This is just appalling and reading through other people reviews, it seems to be an issue for many customers. This is just dishonesty, plain and simple. I wouldn't join this Gym if I were you. There are multiple and much better options in the area.

Fantastic experience: Absolutely love this club! Best crowd, fantastic staff and real good vibes! Shout out to Rowan, Phil, Evan and Kyra for always being awesome staff and Marina for always giving the gym some love and energy!

Negative experience: I had an unpleasant experience at this store. The salesperson informed me of a seven-day free trial upon registration, stating that if I didn't like it, I could cancel my membership on the seventh day without any charges. So, on the seventh day, I returned my membership card and followed the instructions of the counter staff to send my cancellation email to their store email account. I also received a phone call confirming the cancellation. A few days later, I deleted my email, thinking the matter was resolved. However, I later received a deduction notification. When I contacted the store manager and informed them of my cancellation, questioning why they deducted the payment, and requested a refund and cancellation of my membership, they asked for proof that I had notified them of the cancellation. Consequently, I spent several hours retrieving the email I had already deleted. I am very dissatisfied with their handling of the situation, as it was not my personal negligence, yet I had to spend time finding email proof to justify myself.

Fantastic experience: sauna

Fantastic experience: Have trained here for just under a year and unfortunately leaving as I am moving interstate - I have trained across several different fitness firsts and other gyms, but this gym has the best customer service and care in work across the whole team that I’ve experienced. A bonus that it is 24/7. Highly recommend !

Negative experience: I had a terrible experience with fitness first malvern valley. I cancelled my membership during the “cooling off period” (a period where you can cancel your membership without the gym charging you anything) and they proceeded to take funds from my account for several weeks. I called, emailed and spoke to the manager multiple times who assured me that the issue would be resolved and it wasn't. During this time money was still coming out of my account and when I made the money inaccessible I got overdue notices. About 3 months later, I wrote to fitness first explaining I would lodge a complaint with consumer affairs and FINALLY some results. There are so many fantastic gyms around the area, I would recommend trying somewhere else..

Fantastic experience: A fantastic gym. A huge amount of equipment makes this gym one of the best in the world. Staff are nice.

Fantastic experience: Best fitness first in Melbourne.

Positive experience: “This gym is a disaster! Gareth is the only one here with a brain, and your senior management is a bunch of clueless idiots. You corporate suits don’t have a clue about running a gym – sitting in your ivory towers, squeezing money out of members, and letting Garreth do all the actual work. It’s a shame how you mentally torture your paying customers. Get your act together, or this place is going down!”

Negative experience: Staff will ruin it for you!!! Do not sign up!!! Wanted to try out this gym as I was thinking of moving that way so went in to use the 7 day trial period and the manager or the assistant manager wouldn’t let me do so unless I sign up for the membership. I was told I can cancel it within 7 days. So I did sign up but didn’t like how the staff were and decided to cancel the membership within 7 days. They refused to cancel my membership, offered me different things which I didn’t want and gave me so much trouble. It has been months now but they still deduct small amounts from my bank account. When I call they say the membership is still on and there are no records of cancellation. I asked for an email address to resend a cancel request asked me to do it on the website which I already have done months ago also I did again and now no one responds. Absolutely disgusting and no point complaining they just don’t care.

Fantastic experience: Best gym in Australia

Fantastic experience: Great facilities and nice staff! Plenty to use for my workout.

Fantastic experience: Great gym and helps that it is 24 hours

Positive experience: Well equipped, clean not too busy.

Fantastic experience: Best gym I’ve ever been too

Fantastic experience: My favourite out of all Fitness First branches in Melbourne. Plenty of space and equipment. Friendly staff. Seems to be open 24 hours at time of writing this review.

Fantastic experience: I have been a member for years..I love this gym it’s home for me..

Fantastic experience: Friendly staff members that anyone would ever ask for. They are welcoming and have a huge variety of equipment's in their facility. I would recommend it anyway.

Fantastic experience: Friendly staff and great gym

Fantastic experience: Accessibility is great

Fantastic experience: Great gym. Excellent customer service.

Fantastic experience: Great gym, friendly staff.

Fantastic experience: Amazing service by manager Gareth West. Looked after me with my unique situation. Club is always clean and comfortable to work out. Thanks team

Fantastic experience: Awesome Space, big Gym Great staff

Fantastic experience: this gym is wonderful and there are amazing equipments and facilities. The staffs are kind and professional! I did enjoy the time I spent in this gym. Thank you

Fantastic experience: This Gym has all the right qualities you want in a gym! Great staff with a really positive and helpful attitude towards you when you arrive, be it that you are a first timer or long term gymaholic they know how to treat you. The facilities have a wide range of equipment and enough to go round that is maintained, clean and in good working condition. The PT team also make this place I have been using one for 6 months and highly recommend Nick if anyone is looking for a good PT! Thanks to Gareth and all the team, keep up the great work!

Fantastic experience: Really good gym

Fantastic experience: I truly enjoy going for my sessions at Malvern Valley fitness first.. Love the variety & maintenance of equipment and the spacious area.

Positive experience: Gym has everything you need, very spacious and friendly gym, staff are nice, toilets are worst than public toilets

Negative experience: Never join membership with them. Joined for 12 months and you are bound to give 1 month notice after the contract period. I know that might be normal for gym memberships, but I have paid nearly extra 4 months to them, as they are very poor at cancellation. Poor in reading emails and taking actions, and I am very close to the step for legal action.

Fantastic experience: Such a nice location

Fantastic experience: This gym is lovely

Fantastic experience: Awesome facility.

Fantastic experience: The best Fitness first in Melbourne. Very friendly team.

Positive experience: Friendly staff and lots of space. I only go in off peak hours so I've got no idea how crowded it is in the evenings. I couldn't say if anything is missing but there is a lot of different equipment, way more than I use.

Fantastic experience: Great gym

Fantastic experience: Great gym experience. Very friendly staff!

Fantastic experience: Such a great gym with such friendly staff!!

Fantastic experience: Facilities are good, in the morning before 6AM it’s fairly quiet. The staff are super helpful and friendly

Fantastic experience: Great gym. Clean. Well stocked with equipment. Friendly staff. Very happy here

Negative experience: This gym is beautiful and has wonderful equipment and amazing facilities. However, the staff will make you want to pull your own hair out. If you live locally this gym has all the potential in the world to help you achieve any of your personal fitness goals. However, if you have any kind of issue with your membership or your experience, dealing with the staff is very painful. Between them asking an arm long length of questions then advising you to send email after having a conversations it is all just exhausting. In summary, beautiful layout, clean, well-kept and great facilities, unhelpful staff.

Fantastic experience: I enjoy going to Malvern Valley Fitness First. The customer service is excellent! So welcoming and helpful! They definitely go out of their way to look after their members. Gareth West, the manager, has been extremely helpful and has done his absolute best for us. The surroundings are lovely, spacious, and spotless. Strongly recommended!

Fantastic experience: Facilities are first class; people are great.

Fantastic experience: Has fast become my favourite location!

Fantastic experience: Very good facilities, usually not very busy :)

Fantastic experience: I recently joined Fitness First Malvern Valley and I am extremely impressed with the gym and staff. The gym is a great size - lots of machines, free weights, and space to exercise. The staff were also super helpful during the sign up process and answered all of my questions - Philip was particularly helpful with this! I've done my own exercises here and attended 2 different group classes, all of which gave me with a phenomenal workout. I'd definitely recommend this gym if you're looking for warm and welcoming staff, and a great place to workout!

Fantastic experience: Nice and big with a relaxation zone. Nice caring staff. Good equipment. Lovely atmosphere.

Fantastic experience: Really good gym . Plenty of space and easy to access machines when you need them . Friendly staff , supportive patrons and good trainers A must for everyone in the area.

Fantastic experience: Very well run establishment. Customer service is great and very helpful and friendly staff. Well done Gareth..!

Fantastic experience: Great place, happy to go regularly!

Positive experience: Equipment is quite dated. Otherwise well maintained.

Fantastic experience: AMAZING gym! Joined up as a newbie to fitness and was told how equipment worked and was shown the amazing facilities, I've been going for almost a year and the staff are impeccable! Always so friendly and kind, happy to help with anything. Every type of machine available, many machines so it's not crowded. Could not recommend a better gym, if you're looking to start your fitness journey, try FF Malvern valley!

Fantastic experience: I love training at the Malvern Valley Fitness First. Huge variety of equipment and amenities, as well as lovely staff and members! The sauna and the steam room is a huge bonus. Lovely being greeted by the friendly Rowan at the front desk :)

Fantastic experience: I love going to Fitness First at Malvern Valley. The customer service is great! So friendly and helpful! They definitely put in a great effort to take care of their members. Gareth West, the manager has helped me so much and done his best for us. The environment is great, spacious and clean. Definitely recommend!

Fantastic experience: Today was my first day at Fitness First Malvern Valley. Rowan at reception was so incredibly kind, welcoming, and understanding. Because of this I signed up my partner as well. I have never received such exceptional customer service at a fitness first before.

Fantastic experience: Great gym with large open spaces and all the facilities one could need and more. I always feel welcome, and each session is a pleasant experience.

Negative experience: Stay away from Fitness First. When I joined, they didn't tell me how long is the cooling off period, what the cancellation policy. Something happened and my financial circumstances changed unexpectedly. I told the Fitness First Malvern Valley manager that I have to cancel my membership, hoping that she would understand. Unfortunately I was very disappointed. She told me that I have to pay $295 to cancel the membership regardless of the situation. It's very bad. Be careful with Fitness First, think twice before you trap yourself in the membership. I do not recommend that Fitness Centre.

Negative experience: Good gym and good equipment, but most members here need to have their memberships revoked. My girlfriend has complained to me multiple times about men entering the women's change rooms, and every time I need to use the bathroom 1 or more of the toilets either has urine or poo on them the fact no one knows how to use the toilet without getting something on the seat is disturbing. Accompanied with the fact alot of members don't know basic decency and will routinely put thier legs on the dumbbell rack while working out preventing other members from grabbing weights and not unracking thier weight after they are done using it only makes it worse. It's a good gym with good equipment and staff its a shame that the members ruin it

Fantastic experience: A good well facilitated, clean and tidy gym. Staff are friendly and approachable and most if not all equipment is in excellent working order and well maintained

Negative experience: Look the gym itself is nice and huge, but they reduced staff hours and that reduces the use of Sauna, Steam room and Aroma Therapy, you pay a premium and they do not communicate at all, they barely answer phone and emails go unread or dismissed, I have even call another fitness first in the area and they have even sent emails and they don't reply to them either, I can't cancel my membership and there is a $295 cancellation (upon being told in sign up if i had to move away and there was not a Ftiness first in the location i could cancel with proof of new living location) plus the extra payments that are still happening!!! Do not sign up here as then you have to cancel here and they only want that premium amount for a premium gym.

Fantastic experience: Friendly staff, lots of parking space, not too busy and a they have a variety of equipment. Kudos to Mers for hooking me up with Aadil as my PT.

Negative experience: This is the worst gym I have ever been to. They have this plan for free trial for the first 7 days and if you cancel the membership they wouldn't charge you for it and I did the same and surprisingly they did charge me for my membership. I have tried contacting them a million times and all they tell is they are still processing my refund. Its been more than 2 weeks and I still haven't recieved my refund. They are a huge SCAM! They will lure people with free membership and would still charge them.

Fantastic experience: Great staff! Possibly the best gym I have been to! The array of equipment is incredible. Great sauna!

Fantastic experience: Best gym in the area, from classes to facilities, equipment, cleanliness and my favorite sauna and steam bath are simply cherry on top. Have joined gym a few months ago and regret why i wasted time and money at other gyms and should have joined this one in the first place.

Fantastic experience: Great gym, awesome staff!

Fantastic experience: Jai at the reception was incredibly kind and patient. My husband and I went to get new memberships, and he has been so nice and considerate providing clear information and support. Thank you!

Negative experience: Terrible customer services. Could barely get a hold of anyone. Sneaky in their contract locking you in for longer then signing for. Didn’t cancel my contract when asked and had to pay extra weeks.

Fantastic experience: Great staff, equipment, classes & parking. 5*

Fantastic experience: Great facilities, friendly staff, affordable memberships for students. make sure to bring headphones so you can listen to your own music.

Fantastic experience: I've been a member of this gym for over 5 years. I really enjoy the Les MIlls group fitness classes, particularly bodypump and rpm. The instructors are all consistently good, enthusiastic and very welcoming. The overall gym space is very freindly and accessible. There's plenty of space and a great variety of equipment.

Fantastic experience: Great place for a workout. Ample parking space and excellent staff.

Fantastic experience: Best Gym in Melbourne , signed up and good customer service. Especially from Jack and Zoe.

Fantastic experience: Cary is always friendly and happy to help. Great customer service! Thank you!

Fantastic experience: Can't recommend this gym enough for it's quality equipment, huge space, easy parking and clever zones for any type of gym goer. Staff always friendly, never pushy but available for help anytime. Place is also immaculate any time of the day! Not a paid review, just a happy customer!

Fantastic experience: Great Gym!

Negative experience: Have been trying to cancel my membership for months and everyone I try to call, it rings and is never answered. I've tried over 20 times and at this point, Fitness First is just scamming me out of my money. Seriously disappointed.

Fantastic experience: Love the 24/7 access, classes are great and the my PT Marina is an absolute legend. Love the atmosphere and actually makes me like working out which i never liked that much.

Fantastic experience: Hands down the best gym I've every visited. Equipment is really good. Neat & tidy. Fabulous Relaxation zone and overall it's worth your money. The team in Malvern Valley is awesome! Keep up the good work!

Fantastic experience: A large space with plenty of equipment that is new and well maintained. The relaxation zone has a sauna, steam room and aromatherapy which is awesome for post-workout recovery. The staff are also very friendly and helpful, especially the manager and the receptionist Robin who can help you out any time you accidentally use the women's change room at the start of your workout and then can't find your stuff in the men's change room at the end of your workout and you're frantically trying to figure out why none of the lockers will open for you and you think you've lost all your wordly possessions. Highly recommended.