Crunch Fitness Caringbah Gym

Negative experience: The customer service at crunch is abysmal especially from sinead the manager. All her and the other girl do is squeal like little children whilst members try and train which is severely offputting and what looks like her boyfriend or good friend freeroams the reception area and distracts the staff who couldn’t care less about there jobs. Sinead seems to be better suited to retail but has no clue on how to manage a gym properly it is honestly extremely disappointing as this gym has a facility that is ok but is let down by the manager

Negative experience: I was really disappointed with my experience at this gym. The equipment is not well-maintained, which made my workouts frustrating. The staff seemed indifferent, straight up rude and not very helpful when I had questions. Additionally, the cleanliness of the locker rooms left a lot to be desired. I expected much better for the membership price. I won't be returning. Very unprofessional gym. Hats off to the previous manager, he knew what he was doing and ran the place perfectly.

Fantastic experience: The best gym with the most friendly staff - always greet everyone when they come in and go out of their way to make sure everyones experience is pleasant!

Fantastic experience: Crunch caringbah is a great gym with plenty of up-to-date equipment and a clean facility. All the staff are friendly and helpful, and the atmosphere is awesome and comforting. The customer service is also highly praised, in particular staff member Sinead. Sinead is by far the most polite, professional & welcoming staff member of a gym I have ever come across. To be honest, Sinead goes above & beyond to always makes any visit more enjoyable and comforting. She is a true asset to the company.

Fantastic experience: Amazing staff always friendly and inviting

Fantastic experience: Crunch Fitness Caringbah is a fantastic gym, and the customer service from Sinead and Emily makes it even better. Sinead and Emily’s energy, professionalism, and friendly approach are always motivating and make every visit seamless. The gym is clean, well-equipped, and welcoming, but it’s the care and support from staff like Sinead and Emily that truly set it apart. Highly recommend Crunch Caringbah. Thanks for having me

Fantastic experience: Crunch Caringbah is great open space for training, offers machines of all types and has really friendly staff which all combine to make a great environment for working out Would certainly recommend if you are searching for a gym !

Fantastic experience: Great gym, great atmoshphere! Miła at reception was amazing on my tour and helped me join with the benefit of also bringing my friends and family! The manager is so lovely, friendly and bubbly. Highly recommend! Plenty of parking too!

Fantastic experience: Great gym Plenty of parking Great staff

Fantastic experience: Great gym, great atmosphere created by the front desk team. All round good vibes! The current manager - shenaed I think that’s how you spell it, she’s great, always looks after me as I come through :) Thanks Caringbah Team

Fantastic experience: Great gym, great equipment. Super cheap. Front desk chick is always very helpful and kind.

Fantastic experience: An amazing experience with Crunch, absolutely love the front reception team, great tour from the beginning and the team are always happy, friendly and willing to help whenever needed. The manager in particular, bubbly, fun, energetic and brings the gym environment up in all aspects. Thank you Crunch!

Positive experience: Good value but it’s nothing special as you might expect. Why they have invested in more equipment than could ever possibly be filled and left no decent open space for stretching, yoga, and free weights training is a mystery though. Classes are good at times but random instructor and timetable changes means that the good classes don’t last very long.

Fantastic experience: Great gym with friendly staff

Positive experience: Affordable and ok/well maintained equipment. However, the benches lack protection brackets, and the weights are a mix of pounds and kilograms. Only one deadlift platform, compaaring with Plus Fitness Caring ah, they have 4. There's no 24/7 access, but the price is appealing.

Negative experience: The Manager "Sinead" is extremely unprofessional, her personality is very childish and unwelcoming. Simple problems are exacerbated under her management as she fails to address the route problem. She failed to provide me with any contact details of management above her to address the ongoing problem.

Negative experience: This gym insists on positioning itself in a favourable light by posting fake 5 star reviews. Do not recommend.

Fantastic experience: Crunch Fitness Caringbah is an excellent gym. The staff are always friendly and eager to assist, creating a welcoming atmosphere from the moment you walk in. The facilities are clean, and the wide variety of well-maintained equipment ensures you can always complete your workout. Highly recommend for anyone seeking a fantastic fitness experience in a supportive environment.

Fantastic experience: Love crunch Caringbah

Positive experience: Firstly, Great gym & most clients follow the rules, but it’s time your reception staff do their job enforcing the repeated spiel no TOWEL no workout & no BAGS on workout floor. It’s not up to the next user to clean equipment after some inconsiderate grub or avoid bags that shouldn’t be there in the first place. This is especially a concern for older clients. This has been an ongoing issue since the new guy (mornings) has been on. Maybe time to stop playing on his phone & do what he’s employed for ? I train 4-5 mornings a week & it’s only a matter of time until you have a lawsuit on your hands. He’s polite but needs to be reminded of Crunch’s duty of care. Enforce the rules Crunch management get your employees to walk the floor..

Fantastic experience: Been here for 2 years now and must say it has been an amazing experience. Emily at reception is always welcoming and the community in this gym is great.

Fantastic experience: Crunch Caringbah!!!!!! Wow! Great gym, great atmosphere, great staff, amazing facilities! If you are looking for a gym in the shire this is the place to go! Easy signup, easy cancellation, stress free and all round so fun! Highly recommend! Sinead and Emily on reception too- these two were amazing on my tour of the gym and the whole process! Thank you Crunch Caringbah, can’t wait to come for my next workout :)

Fantastic experience: Crunch Caringbah is the cleanest and most friendliest gym ever as you walk in you are greeted by crunch's best employees (Sinead and Emily) which makes you in the mood to workout as this makes me want to come back more and more.

Fantastic experience: Emily is very nice has a very bubbly charismatic vibe and very helpful toward members

Fantastic experience: Signed up to crunch fitness a few months ago with all staff being super friendly, special mention to Jayla and Sinead for their outstanding service. Also had PT sessions with PT Riley who was super helpful getting me back in the gym and holding me accountable! I was initially nervous coming back into the gym but Riley helped me transition back into the gym whilst achieving my fitness goals. Thanks Crunch fitness Caringbah

Fantastic experience: Emily is great, she always greets me when I walk in.

Fantastic experience: After enduring months of hardship in search of a good gym in Sydney, discovering Crunch Fitness Caringbah left me utterly astounded with their incredible staff and abundance of quality equipment. From the moment I stepped through the door, I was greeted by Emily at the front desk with a radiant smile that immediately put me at ease. Without hesitation, Emily welcomed me to their gym and selflessly offered her time in ensuring I was attended to. I usually find a new gym environment quite daunting, however, these concerns were quickly diminished as Emily effortlessly guided our conversation, navigating me through my spaghetti of confusing questions. She took her time to listen attentively, and patiently answered all of my questions about their gym and facilities. What stood out the most about Emily the membership sales consultant, was her keen awareness of my social anxiety. Her graciousness and transparency throughout the entire gym tour, made me feel supported and most importantly appreciated. She didn’t rush the tour or pressure me into articulating my thoughts on the gym, but rather was able to establish a common ground between myself and the comforts of their gym facilities. Thanks to Emily's transcending customer service, I left Crunch Fitness Caringbah feeling excited about joining the gym. I would highly recommend anyone interested in elevating their fitness aspirations to visit Crunch Fitness Caringbah and experience Emily's exceptional customer service firsthand. Her dedication to creating a welcoming environment makes all the difference, and I am grateful to have had such a positive introduction to the Crunch Community.

Fantastic experience: Friendly staff and a great sized gym to get a quick workout in. Jayla was especially friendly when I first came in and was extremely helpful in showing me around the gym.

Positive experience: Jayla was very helpful in and around the gym. Good gym community.

Fantastic experience: Jayla and Ethan were so helpful in introducing me to the weights section

Fantastic experience: Wow, emily is so fantastic at reception! Friendliest team member.

Fantastic experience: Emily is very enthusiastic, helpful and welcoming. Very good service.

Fantastic experience: Great service from Emily

Fantastic experience: Emily at the front reception is always helpful and gives me the belt with a chain

Fantastic experience: Jayla was extremely helpful in discussing membership options and has made me feel very welcome to this club

Fantastic experience: Loving my training again! Caringbah Crunch has been amazing to train at and everyone is super welcoming! Special thank you to lovely Sinead for welcoming me and your grand tour when I first walked in and for showing me around the equipment and Emily for your very happy vibes everytime I come in and setting up the hydro massage after my workouts! You both have the most positive and friendly interactions and make first impressions of the gym super fun!! :) it honestly makes all the difference!!

Fantastic experience: Wow what a great gym, lovely service from Emily

Fantastic experience: Amazing staff, very organised and well maintained gym. The manager is extremely knowledgeable and very welcoming. All machines are always cleaned and sustained proficiently!! Highly recommend joining!!!

Positive experience: Jayla was really good help she showed me the power half hour upstairs and I really enjoyed that

Fantastic experience: Claudia and jayla were great on the front desk and very helpful

Fantastic experience: Crunch was a lovely gym, great equipment Jayla was really helpful on the front desk

Fantastic experience: Jayla was fabulous!!!

Fantastic experience: Excellent equipment, Jayla on the front desk - gold standard :)

Fantastic experience: Love the place go heaps a week staff is amazing and friendly

Fantastic experience: I had a great experience training with the help of Ethan showing me how to use the machines correctly and welcomed at the start by Jayla at the start of my visit

Fantastic experience: Ethan and jayla are really good,helpful welcoming and enthusiastic

Fantastic experience: ethan is the most welcoming person at crunch fitness

Fantastic experience: The team are really helpful and the new manager sinead has been amazing since she started. Ethan from reception is well spoken, maintains professionalism amongst the workplace. Clean, fun and all round good vibes. Highly recommend crunch Caringbah :)

Fantastic experience: Love Ethan!!!

Positive experience: Cheap No flogs Mornings better as less people Afternoons are out of control Especially Mondays,clowns on phones and talking shi* hogging machines. Mornings have just the regulars Always get cables and machines. Place could do with a deep clean of the weights, lots of built up gum etc ,broken equipment. Plates need re racking, lack of smaller weights to push into a failure set.

Positive experience: Have been to other Crunch establishments and Caringbah is by far the best, they keep things tidy and clean, staff is always kind and friendly. Other gym members are kind and considerate. My only complaint is the cable machine does not show the weight you're doing as the numbers have worn off. Makes it hard to track what weight you're doing. Other than that all gym equipment is kept in good condition.

Negative experience: The menager was very rude. I will never going Back there and I will tell friends and family.

Positive experience: It’s pretty good for the price. Could be cleaner though. Machines are dusty and toilets are not up to scratch.

Positive experience: Impressed

Positive experience: Bit of a love hate relationship with this gym. Pros: Clean, Great membership options, Pricing, Friendly Members, Friendly Staff & somewhat thoughtfully laid out. Cons: Need more attachments for the pulley machines, such as Revolving flat pull-down bar for biceps/triceps. There is only one in the entire gym and is always being used. They also need a Rotating EZ bar attachment as there isn't one. The EZ Barbell Racked weights start way too heavy & have literally seen no one using them for the years I've been training at the gym. It also lacks some bread and butter equipment such as a Plated Tricep Pushdown machine (Hammer Strength). You can only do so many weighted dips. The brand of their Plate-loaded iso-lateral row is horrible. It is one of the most used equipment in other gyms and this one does not get used at all. The Hammer Strength brand would be something to consider like the Rockdale branch. A little disappointing that they did not fix their second Stair Master and re-positioned the other steppers/elipticals next to the only True Stair Master which is one of their most popular cardio machines. This gym has a lot of potential to target everyone's needs but a bit more priority should be given to the gold standard equipment that everyone can benefit from.

Fantastic experience: Great gym with great people. Ange at front desk especially, always smiling and greeting customers. Great pricing too!

Negative experience: Bad customer service. As I was leaving I had paused my music and clearly the girl on the reception desk had said something about me as the other man at the desk turned around and she said she heard you, the girl look mortified. I am glad I didn’t hear what she said as I certainly don’t pay money to go somewhere you are suppose to feel comfortable. Totally disgusting

Fantastic experience: Great Vale for money, friendly staff And trained with a PT to help me achieve my goals.

Fantastic experience: Great gym with great vibes. Super friendly staff, great equipment and great fun classes.

Fantastic experience: Extremely relaxed and friendly staff. The gym can get insanely busy at certain times but that can be said with any gym. For the price it's great, only downside is that it isn't 24/7

Fantastic experience: Large gym with a variety of equipment. Higher levels of membership allow you to access great group classes. Pt also available.

Negative experience: call and email you non stop with no way to unsubscribe.

Negative experience: Crunch Caringbah is a friendly place to have a great work out. The free weights area offers plenty of selection but is always in disarray and grimy . It is easy to get the piece of equipment you are looking for. The staff are great at greeting - parking is rarely available in the morning The management does need to take a more hands on approach to property and building maintenance as there are several repairs that have been needed for more than a year , ie. broken mirrors, showers that leak, doors that don’t latch. Broken and ancient bikes along with out of date cardio equipment. The management needs to be on the floor checking in the clients and following through on repairs. The personal trainers and other members are the only reason we keep going. Filthy washrooms.

Fantastic experience: Great club with friendly staff. Extremely good value for what you get and it is really nice to be able to take my teen daughter sometimes as a guest.

Fantastic experience: A brilliant gym- friendly, encouraging staff, great equipment, always clean. I love going there

Fantastic experience: Love this Gym.

Fantastic experience: Super nice, clean and convenient :) plenty of equipment as well.

Fantastic experience: This 2 level gym is a highlight. Its nice to go to a gym with lots of natural light and friendly people! ITs great to try both studio classes and the workouts on the turf! Always great learning from their coaches!

Negative experience: Not a well ventilated building , urine all over toilets, classes very lacklustre with little drive from trainers. You get what you pay for. Was very difficult to cancel membership as I relocated out of Sydney

Negative experience: My sister upgraded to a summit membership over a month ago because I was going to be going with her and we were advised we would have access to the hydro massagers if she went on a bring a friend membership so we decide to split it 50/50 and have it in her name. You have a lot of great staff members that we have had no issue with and have been very helpful but unfortunately just now one of your staff members said I had to stand and watch as my sister used the hydro massager because I’m not actually a member. Poor setup if this is actually the way it works and poor customer service as after a month of going it’s now a problem.

Positive experience: Good variety of equipment and friendly staff

Positive experience: Clean gym with up-to-date facilities. Big space and plenty of equipment so no waiting to use the machines. Staff are friendly and happy to help.

Fantastic experience: Excellent size gym. No egos! Plenty of space with loads of equipment at a fair weekly membership rate!

Fantastic experience: I've been a member for years. I love the classes, trainers and all facilities. I'm recovering from knee surgery so I'm only using the equipment.

Negative experience: Terrible customer service, I've been trying to cancel my membership and nobody replies to my emails

Positive experience: Great gym at a good price and very helpful staff.

Negative experience: Easily the worst gym in existence. The staff are incredibly lazy, rude and incompetent. The floor is an absolute mess with constant broken equipment that takes months to be repaired or replaced. It seems like half the members don’t bother with a towel which is disgusting, the staff literally do nothing about it! Why would they? They just sit on their phones behind the counter anyway. The carpark is filled with cars from other business’ utilising the undercover access, once again nothing is done about it. The crèche was closed down to be replaced with a couple of useless massage chairs which hardly ever get used. The group fitness instructor staunches you off the equipment in a un designated space so she can set up for her class she is obviously late for. On a positive note, the PT’s are fantastic. Always helpful, always approachable, always polite. Thank you. Luckily there are 40+ other gym options in the Shire. I highly recommend going anywhere but Crunch.

Fantastic experience: Amazing gym. Very close to Caringbah and Miranda station, and has very good machines as well as coaches, and a good society. Definitely recommend.

Fantastic experience: Friendly staff. A lot of weights to use and machines. Fitness classes are available for all abilities. Good parking facilities. Need to improve male change rooms, more seats or benches to sit on.

Negative experience: I used to love the gym and recommended it to my family. Spacious and great equipment. First, they removed creche and replaced it with massage chairs. OK. When it was time to renew my annual membership, even though I needed to pay $10 a week more, I couldn't use the chairs, as they were only for the top tier membership (even though no one never uses them). Ok, fair enough. So my membership expired on the 10th and I was going to renew for a year, but my payday is on the 13th. I talked to a guy at a reception, who introduced himself as a "manager", and asked if I could pay and renew my annual membership in 3 days. He said absolute no, they couldn't wait for 3 days and if I pay on the day, he could also offer me "a very exclusive offer only he could do". I couldn't pay on a day, so I moved to a weekly membership. In a week I received an email, with the same 'very exclusive, manager only' offer (is it OK now to simply lie to a client to get them on a day?). So I'd like to say a huge thank you to that 'big manager', he prompted me to look around, and to find another gym with the same price, but 24/7, with a creche, sauna and hot yoga classes. Now I'll convince my son and husband to move to that gym too. Great job, Mr Manager, you've lost 3 loyal annual members just because you refused to wait for 3 days!

Positive experience: Hi Crunchers Just posting today to warn everyone that there is a thief at Caringbah Crunch and you need to watch your belongings. On the 29th Dec at 8am I had my keys stolen from on top of my yoga mat. Have had to change all my locks and need to replace my car keys and transponder. Reported it to the police who have contacted Management to view the footage. I'm sure Crunch will make it a priority to quickly assist the police with catching this person. I'm looking forward to hearing back from Management after all the calls I've made and the emails sent. I'm confident they're working furiously behind the scenes to view the footage that will catch the culprit and make our gym safe for their valued clients. Take care.x

Fantastic experience: Clean. Great equipment . Friendly staff

Fantastic experience: Absolutely mad gym, they play Zyzz hardstyle which gave me the biggest pump of my life eshay bahh

Fantastic experience: Best gym in Sydney

Fantastic experience: Very spacious gym with lively vibe.

Fantastic experience: Large gym really nice, spacious classroom space.

Negative experience: Old, smelly and dirty.

Positive experience: Great gym but please fix one of the stair machines they are both out of service

Fantastic experience: Great gym. A good place to go pose and dream of looking beautiful and make unfair comparisons with strangers.

Negative experience: Crunch Fitness has unmaintained equipment, poor customer service and safety risks in the gym. Highlighting these risks leads to certain challenges including expulsion and been placed on the ban list by the CEO. I would not recommend in the least. You can see in the response below how serious the "owner" takes the matter.

Negative experience: The gym is ok, decent space and equipment but the staff at this place have absolutely no customer etiquette, no one says hi when you come to the gym or have any floor manners, a woman running a group fitness class rudely interrupts you to “finish up”. Can’t wait for EMF to open in Miranda so I can finally give this mob the boot.

Negative experience: Very poor customer service, no reliable against what you pay in your membership and the actual service you receive.

Positive experience: Great large space n machine selection n availability. However, in 3 years ive been a member ive never seen a trainer on the floor that i can approach about form etc.

Positive experience: Nice and clean. Friendly staff and a nice mix of customers. I always feel welcome.

Negative experience: Do not ever give these people your bank details. Even if you cancel your membership they keep on taking your money.They have already taken fees for 4 weeks even though I have cancelled my subscription.I tried to call them and talk to their accounts but their accounts don`t have time to talk.I wanted to talk with their manager,she was in a meeting. So I am about to report them to Fair Trading as I am not sure how to stop them from stealing money from my account.SHAME ON YOU!!!

Negative experience: Crush Caringbah have stolen 40 dollars. I did cancel the membership, but they are keeping charging. I do not recommend crush Caringbah or any crush gym. THIS IS NOT AN HONEST COMPANY.

Fantastic experience: Awesome place

Fantastic experience: This gym is very quiet at all times, which makes it a pleasure to train. Your guarantee to find parking

Negative experience: Never sign up with this gym. 6 months after canceling Her subscription they’re still charging her and have taken over a month and still haven’t refunded my partner. There has been no apology and are a terrible to deal with. We will be contacting the Nsw Ombudsman and taking this further

Fantastic experience: Lost 29kg here with the help of my PT