The Toorak Health Club

Information about The Toorak Health Club
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our comment from FitFit Australia about The Toorak Health Club:
Welcome to The Toorak Health Club, a charming gym located in Melbourne, Australia. Known as the only gym in Toorak, it is open 24 hours and offers a comprehensive range of equipment and facilities to cater to all your fitness needs.
Members appreciate the friendly and helpful staff, who are always ready to provide assistance or engage in a friendly chat. Many users have highlighted the clean and tidy environment, ensuring a pleasant workout experience.
Positive aspects of the club include:
- Wide variety of equipment available
- Welcoming atmosphere
- Friendly and knowledgeable personal trainers, particularly praised is Meeron, who offers tailored training approaches and support
- Convenient location with ample parking
- 24-hour access for members
However, some members have reported issues with access to the gym, particularly concerning membership cancellation processes, pricing increases, and customer service experiences. While there have been some complaints regarding the responsiveness of the staff and issues surrounding debit transactions, management is keen to address these concerns to enhance the overall member experience.
Despite the mixed feedback, The Toorak Health Club remains a well-regarded option for locals looking for a clean and accommodating gym, with a variety of services including personal training and group fitness classes. Many members recommend it for its supportive community and well-maintained facilities.
The Toorak Health Club: Opinions
Fantastic experience: The only gym in Toorak, has everything I need and open 24hours. The staff are friendly and helpful, always up for a chat or give advice.
Negative experience: This club is convenient to me but I’ve had access issues to the club and they kept putting up the price of the membership with no real benefit in the facilities. Other than automating their entrance with passcodes that don’t give you access!! The staff (Anna) was not open to feedback when I raised an issue about being told to move from the stretching area as I was in the way of a class eg one person and one of the employees (Anna) Who runs a class in the stretching area? It was not a PT session. It was also embarrassing to be asked to move out of an area used for the purpose of stretching. It’s a shame Anna could not use the designated rooms upstairs which were for group classes. I was asked to write a review on cancelling my membership. I hope you take the feedback on this time.
Hi Alison, We're sorry to hear of your experience. Please feel free to get in touch and let us discuss how we can rectify the situation. We want all our members to have an enjoyable experience, and we will see to it that your concerns are addressed. Thanks for the feedback.
Negative experience: They will continue to charge you even though you cancelled your membership, then say they'll refund you but won't do that
Tom, we're sorry to hear of this. If you still haven't received your refund, please get in touch and we'll see to it that you do receive it!
Fantastic experience: Keegan, Kat, Bryce- all very welcoming staff. The gym is always spotless clean and tidy too
Fantastic experience: Attentive staff, all the equipment I need, clean and very welcoming.
Negative experience: Continued charging me after my membership had ended. They apologised and acknowledged their mistake and asked me to fill out a refund request form (even though it wasn't my error). I did that chore, and they acknowledged they'd received it...then proceeded to never refund the money and stopped responding to emails. A super bitter end to my time as a member. I'm really disappointed. If they do this for every member who cancels, I guess it adds up to a tidy profit.
We're sorry to hear of this. If you still haven't received your refund, please get in touch and we'll see to it that you do receive it!
Negative experience: Would be alright if they didn’t charge you money without giving you access. Gone down today to find my access code no longer working, with a new door pinpad in place. At the same time my fiancé keeps getting invoiced despite telling them multiple times that he’s relocated interstate.
Fantastic experience: Very clean everywhere bathrooms included. And new equipment. The music that they play is always all good and isn’t too loud. Staff are friendly
Negative experience: I can’t stand this gym. I live and breathe in Toorak and much prefer a more modern, energetic gym class like 1R or Barry’s. I rather use my own home gym instead. I don’t appreciate your staff and the vibe that I get is very off putting, unprofessional and not 5-star material as I expect in a Toorak establishment.
Fantastic experience: So friendly! And such great value. I'm very impressed and I only just joined!
Negative experience: Constantly trying to get a hold of this gym to provide me access, but no one is on site all the time. I try calling and leaving messages and they always fail to get back in touch or schedule a meeting. Shocking gym. Not worth the membership.
Fantastic experience: I’m just finishing up my month long membership to The Toorak Club while staying in town, and I had a fantastic experience! I trained with Anthony and he is wonderful; friendly, knowledgeable and motivating. I gained a good deal of strength and endurance over the course of the month, which I attribute to the variety and intensity of his classes! The space itself is clean, spacious, and well equipped, and the other members are very welcoming. If you’re local, I would definitely recommend The Toorak Club, and I plan on returning when I’m back in Melbourne!
Positive experience: Great place
Positive experience: Good equipment, terrible music
Fantastic experience: Training with Meeron (one of the PT's at the gym) has been an enjoyable experience. He focuses on technic and making sure you get results. Always a pleasure to train and he is encouraging while making me feel comfortable.
Fantastic experience: I have very minimal gym experience and was somewhat daunted when I enquired about training with a PT here. But from the first session I had with Meeron and with every session since, I’ve walked away feeling better and better within myself by virtue of his dedicated encouragement, sincere kindness and patient wisdom.
Fantastic experience: Great equipment and trainers, I've been training with Meeron for over a year, and he always finds a way to progress and regress exercises tailored to my goals and lifestyle. He's the best personal trainer I've had so far, I couldn't recommend him enough
Fantastic experience: Has all the equipment you need, and had the two best personal trainers of the whole of Toorak, not only are their prices beyond reasonable it isn’t a “cult” like many gyms become. Meeron my new personal trainer spent an hour just finding out my needs - who gets that? I have extensive injuries (broke my back) hence the need for someone I can whole heartedly trust. Go and find out for yourselves.
Fantastic experience: I can’t thank Meeron enough for the level of effort and detail he puts into both manual therapy and exercise in our session. His service is like no other! He truely cares and has a strong passion for what he does. He has helped me overcome my injuries tremendously.
Fantastic experience: I’ve been going to this gym for nearly two years now, it’s got a welcoming, close knit environment unlike some gyms that feel intimidating. Staff are super friendly and always willing to help out. Meeron, one of the PTs, has been a god send and has helped me on my form and confidence in the gym. Also on his way to being a physio, Meeron is knowledgeable, patient and cares deeply for his clients and his profession. He always goes above and beyond of what is expected of a PT and it truly makes a difference!
Fantastic experience: My home away from home - such a comfortable and welcoming environment, with all the equipment I need to keep healthy and happy. Plus, Meeron is always willing to share his exercise and physio expertise, coaching and smiling even as he's digging his thumbs into you!
Fantastic experience: Great gym and love the location. Have been training with Meeron for over a month now and it’s great to have a trainer who takes a whole body approach and is so encouraging during the sessions whilst making sure form and technique are correct! Also the added bonus that he is on his way to being a physio !
Fantastic experience: Great location. Great gym. Great facilities. Friendly and approachable staff. If you want to train with living, breathing, walking Superman, look no further. The best PT in Victoria, if not Australia… Meeron! Not only is he highly knowledgeable, he’s dedicated, helpful, supportive, and results driven. No surprises that he’s going to be a physiotherapist (currently studying while working as a PT; told you he’s Superman) as he is more knowledgeable than most qualified and practicing physiotherapists out in the field.
Fantastic experience: Great gym, new equipment and friendly staff! Plenty of parking around too. Just started PT sessions with Meeron, who is an absolute beast and soon to be qualified physio! If you're just getting started or want to learn more I highly recommend signing up!
Fantastic experience: It got most of equipment i need and it is not busy. Decent space. All equipments are in good condition and clean. Woolworths next door. Clean bathoroom and shower. Cant complain. With 15 years experience in all sorts of gyms, this one is absolutely good enough for me.
Fantastic experience: Nice place and nice people. Has all the equipment I need and the place is really clean. The people there are very experienced and are able to help out when you need it.
Fantastic experience: Great little gym offering a lot. I love the fact they offer yoga and barre alongside Hiit and strength classes. It means lots of options in the one place where I was previously driving to 3 different specialist studios. Every instructor I’ve had has been great.
Positive experience: Decent gym, great PTs, but sadly they’ve cut a lot of their yoga classes which is a real shame. As for the gym: good space but opening hours are terrible for a modern gym. Wanna work out at night? Too bad. Wanna work out on a weekend afternoon? Nup. Better value and more support elsewhere ♂️
Positive experience:
Fantastic experience: Great operators
Negative experience: Staff annoying touting constantly on footpath despite previous declinals of their brochures. A tip for you. Leave people alone+
Fantastic experience: Love it. New machines, clean and comfortable environment. Staff are awesome
Hi Tim,Thank you for the review and the 5 Stars.
Positive experience: A nice fresh gym but very limited space on the floor. Not a great deal of machines and not much room to do free weights. Even with only a handful of people in there I’m looking around to make sure I’m not in people’s way. The other day the trainer was doing a circuit with a group of clients taking up ip a lot of floor space. Saying that, it’s very clean, the equipment they do have is new and high quality and its being expanded to upstairs too at some stage. If they can spread people out more to the upstairs area it’ll be a great gym I reckon. The thing I love most? Netflix on the treadmill ;)
Hi Andrew, we have opened up the second floor with more equipment so plenty of space now!
Negative experience: Terrible customer service !! They have debited money from our accounts and not refunding back the staff has no communication between themselves , I think they need to hire more proactive staff , We have almost been chasing our money for 6 months !! A tip for new clients , Please do not opt direct debit they will cheat you !! We hardly see any staff there seems they are just running fitness business to make money out of innocent people
Fantastic experience: A very friendly club. Small, but everything you need. BEST YOGA classes, almost like a gentle stretch. Always feel energetic afterwards.
Negative experience: needs to try harder with customer service. disappointing end to membership with them.
Positive experience: I really like the relaxed atmosphere at this gym, it's quite small but feels very open. Has a limited selection of classes. The gym has good bathrooms and showers and is equipped with plenty on free weights, benches, bar bells and weight machines. They have a few rowing machines, treadmill but the exercise bikes are a little dated and well used.
Fantastic experience: Great gym. Lovely staff. Patrons are of all ages and abilities which is nice.
Fantastic experience: Staff are really helpful and friendly.
Positive experience: Some of the equipment is a little dated (they could do with some new rowing machines) but the staff are always really friendly and helpful. They have a good selection of equipment and group fitness classes for all ages and abilities. The memberships are also very reasonable.
Fantastic experience: A hidden gem when it comes to gyms. Has everything you need as well as a relaxed atmosphere. The staff are what really make it an amazing place.
Fantastic experience: Clean, tidy, lovely staff, free apples...
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