Kaya Health Clubs Prahran
Information about Kaya Health Clubs Prahran
3181, Melbourne
Opening hours
- Monday: 5:15 AM – 8:00 PM
- Tuesday: 5:15 AM – 8:00 PM
- Wednesday: 5:15 AM – 8:00 PM
- Thursday: 5:15 AM – 8:00 PM
- Friday: 5:15 AM – 7:30 PM
- Saturday: 7:30 AM – 5:00 PM
- Sunday: 8:00 AM – 5:00 PM
Kaya Health Clubs Prahran: Opinions
Positive experience: Always my favorite part of the day!
Thanks Maddi - keen to hear how we can make it a 5 star...thank you for sharing the love RegardsKoulaFounder
Positive experience: Okay gym, pretty busy during peak times so hard to do a personal workout. Quite difficult to book into classes, as people book up the classes and the cancel last minute (I’m pretty sure you can cancel 2-3 hours before class even for am classes). Classes are pretty easy, found it difficult to get a good workout. Convenient location
Hi Shelby, thank you for your feedback. morning classes are peak time at Kaya as they are in many studios. The great thing is we have so many classes on every morning. As you mentioned we do get last minute cancellations as we have a short window allowing our members to cancel. more often than not however, if you are in the club and speak to the receptionist there would likely be a spot available.its important that we offer progressions to our members to esnure all levels are being supported. We are also open to feedback after a class and this will help the particular teacher for your next class.I do hope we see you soon as I can see you have now moved.CheersKoulaFounder
Fantastic experience: I was not fit, no exercise regimen, new to Melbourne and no friends when I fortunately found Kaya Health Club. A year and a half later, I feel strong, my body is toned and I now have a group of regular Pilates buddies. I really enjoyed my time with Kaya Prahran, all the Pilates instructors are fantastic, facility is clean, well maintained and staff are friendly. I am just too sad to leave as moving interstate soon. Will miss all of it. I wish Kaya have branches in other cities in Australia too. Wishing Kaya all the best!
This is what makes our day - Knowing we have made a difference to your wellbeing. Congratulations to you to for committing to yourself!Thank you for being a part of Kaya and good luck with your move.KOULA
Fantastic experience: Love training here! All the trainers are so great! Especially love Taylor’s spin classes, so knowledgeable, supportive and an all around great vibe!
Thanks Sean! we love that you are loving all the trainers and what Kaya has to offer!cheersKoula
Negative experience: The receptionist and people who run the classes are lovely, this rating is purely based on my experience with management and stories I’ve heard from past staff who were treated incredibly poorly by the owner. Definitely a gym that is just a business that doesn’t care about customers or staff
Hi EmmaI'm sorry to read the review you have left. As you are now overseas I am unable to call you but am curious to know what bad experience you have had personally with the owners which is me. I have had a look at your account and you and I nor Christan have ever spoken so not sure how we have treated you in a bad way. If anything all I can see apart from your cancellation due to you going overseas is the Thankyou messages and free time we have applied to your membership for you for the various friends you have referred to Kaya.Its also unfair to claim we don't care about our members or staff based on things you have heard clearly from prior employees who you have a relationship with and is one sided and subjective to their opinion. I would love to find out more and clarify any misunderstanding there may be that affects you personally.Please feel free to contact email me [email protected] look forward to hearing from you.Koula
Fantastic experience: I have been a member of Kaya for six months. I have been a member of other gyms before, but Kaya has been the best gym I have joined so far. It is extremely good value for money considering the variety of classes (and class times) available, quality of the equipment, and amazingly supportive staff. I particularly like Alex's fitness circuit class on Wednesday/ Friday morning because I always feel like I have progressed in my fitness goals and am energised for the day. It is also at a particularly convenient time for those working in the city
Hi Anabellethank you for your feedback and amazing summary of everything kaya has to offer!keep reaching those goals!cheers Koula
Fantastic experience: I absolutely loved my time at Kaya! The team is so friendly and helpful all the time. With the number of classes they have and the amount members pay, it’s definitely the best investment I’ve made for my health. Hope to see more studios opening up in the future!
Hi WeiThank you for your feedback. We are so happy to hear you are loving everything we have to offer.Cheers Koula
Fantastic experience:
Thank you Kim for the Love!
Positive experience: Kaya is a wonderful gym community! Kind and caring staff and instructors! Absolutely loved Claudia's pilate classes.
Thank you Gemma. We are so grateful to hear you are enjoying the Kaya Community and classes especially with Claudia.....Cheers Koula
Positive experience: I’ve been a member at Kaya on two separate occasions. During both periods I enjoyed Pilates, spin, cross functional circuits and yoga. Whilst some times lots for spin and yoga didn’t always fit my schedule I was able to make it work. Most recently I experienced a problem with cancelling my membership and because of this issue, fees continued to be debited from my account for several months after. Although, initially it seemed difficult to resolve, working through the problem with management who were keen to listen and responded well, we got there. Thanks Koula for being a woman of your word and for refunding the extra fees. I would recommend this gym if you’re looking for a unique and personal experience.
Thanks Joanne....
Fantastic experience: Amazing facilty would highly recommend :) alot of class variety, great instructors, friendly staff, great facilites, etc. if not for moving interstate wouldnt be leaving :)
Thank you Rosa. We are so honored to have had you part of Kaya and so happy to hear you have enjoyed your Journey with us.Take care and good luck with your move..CheersKoulaCheers Koula
Fantastic experience: Have been a member for 2 years and absolutely love the classes. Taylors spin and fitness circuit classes are my absolute favourite, along with Claudia and Michelle’s reformer classes.they are all so caring and kind but also push you whilst having a whole lot of fun!!
Thanks Courtney! We love hearing that you are loving the variety of disciplines & classes and our amazing teachers. Thank you for your ongoing commitment...cheersKoulaCheersKoula
Negative experience: *Edited to reflect management's review* Kaya's response on Google reviews was pure damage control also buying sympathy votes from the public. If you only aim to see all 5-star reviews, train yourself & your team better. __________________________________________________________ While Kaya may have been great and fun before Covid, their unethical, dishonest and lack of care and respect for their members is appalling. Having been a loyal member of both clubs at Kaya since 2019, and also a returning member after a year overseas, I always had no issues accessing multiple passes daily until one front desk staff highlighted that it could have been a system bug that had allowed me so.??. Without communication of any kind, Kaya manually removed me from Muti-pass access. All members should enjoy the same access, THAT IS FAIR. What was not acceptable was how Kaya could not have cared less to even pick up their phone for a courtesy call before their unprofessional manoeuvres. Not to mention that I’m still waiting for one after I raised the issue 8 weeks ago.
Hi ChloeI'm sorry to hear you feel that way. being fair to all our members is always our priority and all our member only have access to book one class online. However multiple classes can be taken if there is a spot available for you prior to the class commencing - our receptionist are able to book that in for you. It seems you did have a glitch allowing you multiple bookings which was then rectified to be in line with all our other members. I tried calling you just over 2 weeks ago but couldn't get through in which i followed up with an email and you advised you were overseas and will be returning in 2 weeks which would have been this Monday the 4th. I then contacted you on Tuesday as per your return and again couldn't get through and followed it up with an email again which you haven't responded to. Im not sure what else you suggest we can do to get in touch? pls feel free to reply to my email or call me back so we can discuss this further as I would like to assist in providing a solution.Cheers Koula Ruggeri
Fantastic experience: Kaya Health Club is a vibrant location providing classes and equipment for everyone’s exercise needs. The welcoming feeling on entering is mirrored by the friendly members in attendance. Consistent times of classes meets all exercise requirements. The club’s qualified trainers are knowledgeable and full of proficient practical advice. Over my ten years as a member of Kaya Health Club I would not hesitate to recommend Kaya Health Club as your exercise club of choice. You will not be disappointed.
Thank you for your thoughtful and detailed review, Sue. We're incredibly grateful to have you as part of our Kaya community (and you are one of the 'friendly members' you mentioned). Looking forward to the next ten years!
Fantastic experience: Love doing reformer pilates here! The ambience and all the facilities are really nice as well.
Hi Krshna, thank you so much! Bree - Club Manager.
Fantastic experience: Love it here! Great ambience along with kind instructors
The feeling is mutual Kella! What goes around, comes around. Thanks you for your kindness. Koula.
Fantastic experience: Joining Kaya was one of the best decisions I’ve ever made! Such a lovely space with the friendliest staff
We are so grateful to have you Saskiacheers Koula
Fantastic experience: I look forward everyday to try a new form of exercise at Kaya. So many options to choose from that you’ll never get bored. I enjoy my every class at Kaya.
It makes me so happy reading how much you enjoy Kaya Sakshi. Thank you for sharing. Good on you for experiencing all our different classes. Having choice and being able to mix things up, will continue keeping you motivated. Well done! Christian.
Fantastic experience: Amazing gym! Pilates is a lot of fun if you’re considering it look no further. Gym facilities are great and it always smells nice :)
Thank you Rachel for the 5 stars. Sounds like you're enjoying Pilates. Glad you love our signature scent too. Koula
Fantastic experience: Have gone to Kaya for 4+ years and love it! Passionate instructors, great classes, friendly front desk staff and very reasonable cancellation policy. Love it!
Thank you for your lovely review, Ashleigh! We're thrilled you love Kaya and have enjoyed our passionate instructors, great classes, and friendly team. We appreciate your support over the past four years and equally love supporting you with your health and wellness.
Fantastic experience: Love Kaya! Great classes, reformer, gym, instructors and the place is beautiful. Prices are very reasonable for the classes you get. What’s not to love
Thank you for taking the time to provide this lovely review, Emily. It's an absolute pleasure to have you as a member at Kaya, and we're very pleased to hear you love us too! See you in class soon.
Fantastic experience: Best classes with amazing instructors! My personal fave is Claudia. Loved being challenged under safe guidance. Highly recommend Kaya.
Thank you so much for taking the time to share your feedback... it makes us so happy to hear you are enjoying the club and our amazing teachers and classes.. Your Safety, experience and the quality of instruction is our priority..cheers Koula
Negative experience: The classes booked out very quickly and the reformers were very crowded next to each other and to the walls. The reformer classes also had no difficulty rating, so it was hard to know whether the class would be easy or challenging. Shower and locker facilities are great!
Hi CarrieThank you for your feedback.. I have tried calling you as i would love to chat to you further.A great thing about Kaya is the fact that all our classes are accessible to all levels giving you more class time options. Our teachers have the amazing skill and ability in modifying exercises to assist all different levels in the class. we understand sometimes it can be challenging to book into peak classes which is common in all studios but rest assured we continue to review numbers and add classes where demand is. We also ensure our beds are in safe proximity of each other allowing you to fully execute an exercise...I hope this has helped clarify your feedback a little more.cheersKoula
Fantastic experience: Kaya Prahran is amazing, the staff are super helpful and lovely which is what keeps me around. They are very attentive and accommodating. I appreciate their help and patience. The classes are also great, especially the Pilates. I love going in and feel very welcomed every time.
Hi Aphrodite,THANK YOU so much for your lovely feedback for our staff, We know they provide amazing service but hearing from a member really is the icing on the cake.I am happy that you are feeling welcomed every time to come down the stairs. We will see you in the club soon, CheersMattGeneral Manager
Fantastic experience: I must say my experience in Kaya so far has been exceptional. The instructors are knowledgeable and friendly, and the facilities are outstanding. I also appreciate the supportive environment from staff members, instructors, as well as fellow club members. I personally love my pilates and yoga classes. Though there’s still plenty of activities to do there, such as gym, cardio, barre, etc. Overall, I highly recommend Kaya Health Club for anyone looking for physical fitness through pilates and yoga. With such a welcoming atmosphere and expert instruction, it’s no wonder why Kaya has become one of the premier health clubs in the area.
OMG! Thank you Jorace for sharing such beautiful feedback. You’ve made my (our team’s) day. We are just glad that we’re delivering on our ‘mission’ which is all about ‘providing members with memorable experiences’. Thanks again Christian
Fantastic experience: I want to start by sincerely thanking Kaya Health Club and expressing my gratitude for it. It is without a doubt among the best health clubs I have ever visited. The front desk and admin staff were outstanding and supportive at all occasions. Additionally, I think I've attended hundreds of pilates classes at Kaya Health Club without ever having a bad experience. The pilates instructors were unquestionably legends, particularly Michelle, Claudia, Bri, and Matt. Overall, this gym is absolutely amazing and will recommend to anyone who lives close by!
Hi Elleen,Thank you so much for your kind review. You will be dearly missed. We wish you all the best with your move to the other side of the city and if you ever find yourself back in the area we will welcome you back with open arms.Warmest regardsMatt Culley | General Manager
Fantastic experience: Honestly the best gym, Pilates training and yoga facility in Melbourne. The space is so warm and friendly and the training is hard! The instructors are top notch. I could not love Kaya more.
Thank you for your feedback, Judy. Thrilled you're loving your experience at Kaya. We love a challenging workout and think our team are top-notch too!Appreciate you taking the time to review - see you in the club soon.
Negative experience: At first Kaya appeared to be an inviting gym. However over time I realised this gym is not accomodating to people who may not be a size 6 and have difficulty with some of the Pilates moves. I walked out of a few classes as I was not supported with alternatives despite it being obvious I was struggling.. I provided feedback to Kaya about my concerns and nothing changed. - I was also treated poorly by a staff member who blamed me for being incompetent with managing the booking system, rather that considering that it might be a bit confusing and a mistake was made.. Kaya are not flexible if life happens and you need to cancel a class last minute and being charged $35 is outrageous. - For a gym that promotes wellness - it did the opposite. Do better.
Hi Chloe, Thank you for returning my call just now and again thank you for the feedback. The feedback you have provided is helpful and also a good reminder that everyone is on their own personal journey. Again, I am sorry that you did not see how inclusive we are here at KAYA as myself being a part of a minority group and also not fitting into the “normal” instructor mould. I do with you all the very best, Best Wishes, Matt Culley | General Manager
Fantastic experience: I love the facilities and the instructors, really helped me get fit. The location's also great and there are a lot of time slots, which is really flexible. You can also cancel free of charge three hours before, which I think is great when you suddenly could not make it. However, it's too popular that it's difficult to book for certain times. But I usually get into the waitlist.
Sounds like it’s all working well for you Jéssica, even being able to get into waitlist classes. Good news, our cancel period has reduced from 3 to 2 hrs, which now makes it more appealing as we know ‘time’ gets in the way. Keep up the great work Jéssica. Looks like you’ve created a ‘healthy habit’, which you should be proud of. Christian
Fantastic experience: What sets Kaya apart from other gyms is its wide variety of classes and programs. From high-intensity interval training (HIIT) and strength training to yoga and spinning, there is a class for every interest and fitness level. The instructors are enthusiastic, energetic, and create an engaging and dynamic atmosphere that pushes you to give your best. The classes are well-structured and offer a perfect balance of challenge and enjoyment, making each session a rewarding experience.
Thank you so much Pete for sharing this amazing feedback - we are humbled by your kind words and glad you have enjoyed your experience.
Fantastic experience: The best value gym! So rare to be able to find a space that’s inviting, has great facilities and such a great range of classes at good times for such an affordable price! Especially reformer! So sad I have to leave because I’m leaving the area - open more gyms please! In Hawthorn
Thank you for taking the time to leave your review, Marissa - your feedback means the world to us, and we're chuffed you chose KAYA as your health & wellness home for the past few years. We're so sad to see you go and hope our paths cross again (we'll take your feedback onboard ).
Fantastic experience: nice staff, coach are friendly
Thank you so much Meiya
Fantastic experience: I really enjoy the Pilates classes, the environment is really clean and organised, the staff are really friendly too! It’s a really good self-care strategy to be there and release the stress from life.
Hi Joy - We are so happy to hear Kaya has been able to assist you with your personal self care and well being.. Thank you.Koula
Negative experience: Kaya only cares about money!!! They claim to love and care about 'well being' but have no regard for their members financial situation, especially through covid! DO NOT JOIN! Unless you wan't to be scamed out of your money!!!
Hi Ashley,I’m sorry you feel this way. It’s difficult to further comment on your review and clarify anything as we are unable to find your details on our system. Rest assured – we understand the challenges this last 2 years and I know myself and my team are trying hard to ensure we can come up with a solution for all our members based on their individual circumstance.Koula Ruggeri | Club Manager Prahran, Founder
Negative experience: Love the facilities but $35+ for a late cancellation is just ridiculous and absolutely aimed to gouge members. $5, $10, $15 fair enough but $35+ a bit of a joke. More than a membership which is pretty bad.
I’m sorry you feel the fee is excessive, however it is in place to deter members from late cancelling / not showing and other full paying members missing out on a class. I’m quite certain you would’ve been provided a ‘waive no fee cancel fee’ in the past as this is something we provide all members. The $35 fee is charged for reoccurring late cancels. Please connect with member services on your next visit if you haven’t been provided a ‘waive fee’ previously and we’ll happily apply. I hope you can understand the only reason this fee is in place is to deter members from canceling last minute. We provide up-to 3 hours notice and each late cancel is treated case by case. Our aim is to provide members with ample opportunity to cancel so other members can access classes. Other clubs / studios require up-to 7 to 12 hours notice. I truly hope you can understand why this deterrent fee is in place. Regards, Christian
Fantastic experience: Kaya offers really great value for your membership - lots of classes available, great instructors and friendly staff. I’ve been going here for 6 years and highly recommend
Hi Glyn,Thank you for taking the time to leave a review, we're so glad your KAYA experience has been positive. Thank you for your continued support over the years.Koula Ruggeri | Club Manager Prahran, Founder
Fantastic experience: Such a great gym! So many classes on offer + a traditional gym equipment/spaces so you can also workout at your leisure. Would definitely recommend.
Thank you Georgia and we are so happy to hear you are enjoying your time at Kaya and making the most of everything we have to offer.cheersKoula
Fantastic experience: Glad to see this place open again after lockdown. Seriously in the last 40 years this is the only gym membership I have kept up. Great staff, great selection of classes to suit everyone's tastes and preferences and great facilities. Hope to stay a member for a long time to come.
Hi Cinzia,Thank you for taking the time to leave a review and for your continued support over the years. We're so glad you've had a great KĀYA experience.Koula Ruggeri | Club Manager Prahran, Founder
Fantastic experience: My daughter and l loved this gym it was clean the equipment was fantastic great smiling staff .. Most of all we enjoyed our private Pilates classes a big shout out to Rachel !! The Pilates Queen for our classes . ✌
thankyou Danielle for sharing your feedback - we are so happy to hear you are both enjoying your journey with Kaya and your experience with Rachel...Cheers Koula
Fantastic experience: I absolutely love this gym! Have been a member at the Prahran Club for quite a while and everything is spot on - from the ambience, professionalism of their team and offering of classes. Would highly recommend.
thank you so much Jo for your loyalty and commitment to the Kaya Family x
Fantastic experience: I’m an “oldie” in age and my years with Kaya….72 and 9 ! Then I was a “first timer” to Pilates, and they taught me everything I know today……with the knowledge to care for my “disabilities”….. Asthma/Arthritis/Bursitis and the list goes on…. For you 50+ peeps, Pilates is the thing for strength, core, mobility, balance……and the staff/trainers know it all. Tace and José …”rock stars”…. I’m saying goodbye (unfortunately) to spend most of my year in France, but recommend Kaya to one and all !
Oh Jane - we are so sorry to hear you are leaving. We love seeing you walk down those stairs and have truly been part of the family for so long. We are grateful to hear we have assisted and made such a difference in your health and well being... You truly have been an amazing part of the Kaya family. Take care of yourself.cheersKoula
Fantastic experience: Great gym with a range of classes and equipment. Lots of Pilates classes at different times and various instructors which makes it easy to find someone who's approach and teaching style you enjoy!
Thank you for Marli - so happy to hear you are enjoying your time at Kaya xxxCheersKoula
Negative experience: Unfortunately this covid situation has left me feeling disappointed and really unhappy with my decision about joining Kaya. I joined Kaya on a 12 month contract in 2019 and Kaya have only just let me out of it this week, i know a couple people who were in the same situation. Im also a member at Goodlife so Im able to compare the two and i have to say Good Life offered to cancel my account with out hesitation no cancelation fees they also showed a lot more sympathy. Also i fell like there reply's to people don't seem fair, and are a reflection on how they treated people.
Hi BrookeI’m sorry you feel we made it difficult to cancel. I can see from our conversations with you that there was 3 months left on your term. Matt honoured, based on your situation, to cancel your membership and waive the last 3 months once arrears on your account that had accumulated were paid and updated – this was for the time when we were open and your membership was active. I can see as soon as the arrears were paid, Matt canceled you immediately. As you can see we were very accommodating with your request and actioned your cancellation regardless of the term left – we just needed payment for the time you had used and payment hadn’t gone through.Kind Regards,Koula Ruggeri | Club Manager Prahran, Founder
Negative experience: Kaya did not notify me when my pregnancy freeze period ended. They charged me hundreds of dollars while I was recovering from birth, without setting foot in the gym or hearing from them. When I raised this with them, the owner flatly refused any refund because of some detail in the terms and conditions. Instead they only offered a discounted membership, which I was not in a position to use. Not notifying members when a freeze period is up is definitely not a common practice across the industry. And is particularly disappointing from a company that claims to care about women’s well-being.
Hi Alyssa. It’s disappointing to read you feel we have faulted in our service. To clarify, generally not many health clubs notify members when a freeze is due to end. At time of freezing you would’ve received an auto reply advising you of this. Furthermore, it’s you that selects the ‘start’ and ‘end’ date of a freeze. Not only do we make that clear when you complete an online freeze, you’ve also been a long standing member with us. Upon looking into your account you’ve previously submitted nine (9) membership time freeze(s). Not once during any of those prior freezes requests have we notified you when your membership would be reactivating.I’m not sure why this latest freeze would be any different. Alyssa, it’s your responsibility as a member to know when your freeze ends based on the dates ‘you’ select. You’d be familiar with this process based on all the prior freezes you had submitted.What’s sadness me is that you fail to mention in your review the goodwill gesture we had provided, even though it wasn’t our error. As a loyal member we wanted to assist you and we offered to provide you 50% of the time period in question as ‘free time’ so you could utilise our club. It was your choice to not take up this gesture from us. We cannot be responsible for you overlooking an end date to a freeze you submitted, however we were still willing to provide you with a portion of free time. It’s disappointing you feel the need to write a review without all the correct facts. If we’d done something wrong we would own it and rectify the matter immediately. In this case we’ve done nothing wrong, we have offered to assist you with free time, and this is what we get in return. Koula | Founder
Fantastic experience: Posting this after my first class there to share what I thought and add to the good reviews. Kaya so far has been kind to me. The staff and instructors are really friendly and kind. And I appreciated them checking in with me afterwards. Im very glad I accepted Chris's offer to show me the place. And that she helped me with understanding how it all works and with signing up. And I look forward to continuing with Kaya! Thank you
Hi Chloe,Thank you for taking the time to leave a review, it's so great to hear you're having a positive KAYA experience and were well taken care of by our team.Koula Ruggeri | Club Manager Prahran, Founder
Fantastic experience: I didn't think I would be able to say I love a gym but these guys just do it so well that I have to give them special kudos .. From the beautiful scent that welcomes you at the top of stairs, the very real and fun staff that greet you, and the cleanliness of the place all this on top of the great barre, spin &boxing classes as well as their bread and butter brilliant Pilates and Yoga classes - how could I not get fit!?! thanks Kaya for creating a gym that keeps me coming back
Grainne reading this makes up remember why we wake up everyday and keep going every day ! Thank you so much for sharing your experience and we are so grateful to know we have supported you with your wellnessCheersKoula
Negative experience: I got a membership here at the start of 2021 after moving to the area. Obviously I wasn’t able to use the membership long because of the ongoing lockdowns. Towards to end of the year when I needed to break my lease and move out of prahran due to some tragic circumstances with our housemate, I tried to cancel the membership after Almost a year of signing up which was the membership agreement term. They have rejected my application to cancel “too soon” in their words and are charging me $350 but more ridiculous then that they expect me to find someone else to take over my membership instead of letting me cancel. You would think after a year of being in a pandemic these people would consider their clients more then themselves. But it’s all about money they don’t care. If you look at other reviewer’s there is a theme of them trying to keep your money. My surname is sahin when you claim I’m “not in the system” I found the classes to be easy and basic as the teachers are more focused on getting you to do different positions on the reformer machine then actually work your muscles. I have been doing Pilates a long time and the classes are the worst I have been to. I also did the other classes like boxing and that too was always a disappointment compared to other classes I have done. They are just lazy teachers with no real training involved. You punch a bag for 45 mins straight nothing else. I can’t afford the money to cancel my membership so I’m forced to pay them even tho I don’t enjoy the classes I find them too easy and boring. I have moved out of the way too so I barely go anymore. The fact that I’m in this position is a reflection of Kaya only caring about their profits and not giving a damn about anything else, even down to the quality of the classes they provide. Pathetic.
Hi DilanWe're sorry to hear you feel your entire experience at Kaya was not satisfactory. I can see Matt kindly assisted you by going above and beyond in offering a heavily reduced 'Early Departure Fee' to cancel your membership. I need to highlight you had 10.5 months remaining on your membership as you only fulfilled 1.5 months of a 12mth commitment. The early departure fee Matt offered was well below our usual cancel fee and something he extended to you based on your personal situation. All he was trying to do was accommodate you. As per our standard membership terms and conditions, the regular cancel fee for 10.5 month remaining is normally in excess of $700-$900. I cannot comprehend how you cannot see this as assistance but instead as Kaya being 'money hungry.I believe you may have misinterpreted the 'options' Matt offered. It's either one or the other, not both. He offered you to pay the 'heavily reduced departure fee' (only $350) OR 'transfer' your membership to a third party at no charge (normally $130). We would NEVER expect a member to pay a cancel fee and transfer fee. Refer to our terms and conditions for clarification.Dilan, we pride ourselves on the skill, knowledge and expertise all our teachers provide and again apologies if our classes didn't meet your expectations. We will never compromise member safety.You are correct in saying that the last two years have been tough. I’d like to remind you we were closed for over 13 months and never did we charge our members during any lockdown period. We also provided FREE online classes during the entire period whilst other studios charged a fee. We're all about giving back and looking after our community.We never heard back from you following the last email Matt sent you, therefore have been unable to assist you any further as we await your instruction's.Christian and myself personally know how many members we have assisted and supported through these challenges times. It's untrue and hurtful to say we are money hungry.I will leave it in your hands to reevaluate what you wrote. Hopefully my response re-affirms all we've tried to do is assist you.Kind regardsKoula Ruggeri - Founder
Fantastic experience: I have been attending classes for the last 9 months and absolutely love it. The staff are super friendly and helpful and recently they have added extra Pilates classes to ensure all members are able to attend when demand calls for it. Super happy and highly recommend Kaya.
Hi Luca,Thank you for your review and kind words. We're so glad you have been loving our classes and have had a positive experience.Koula Ruggeri | Club Manager Prahran, Founder
Negative experience: I would strongly advise against joining this gym. My experience was marred with unfriendly, unprofessional receptionists, very limited yoga classes and highly inconvenient opening hours (even to simply use the gym area). I asked to cancel my membership during the peak of covid as I had lost my job. I was met with very little sympathy and a $300 cancellation fee. I could only commit to one calendar year of a membership, regardless of covid closures, but my membership was extended because apparently the closed months did not count - I did not sign up to have my membership delayed several months and should not be expected to pay for a gym I physically could not attend once the year had passed.
Hi JacquelineI’m sorry to hear you feel we weren’t supportive.. I can see you contacted us in July last year where Matt kindly responded giving you various options to cancel your membership.We never heard back from you therefore unable to provide you with further options based on your circumstances as we had done with many of our members affected during these challenging times. Although I can see, when you had asked to cancel – your membership was not affected by lockdowns and the options provided were as per the cancellation options we provide all our members within a min term who need to cancel.It’s also sad to hear that you were so disappointed with our quantity of classes and hours – the last 2 years have been very hard on many of us and we were closed for 13 months - even when we could open we were faced with so many restrictions and Limits which affected classes. We tried to operate the best we could & ensuring we could still provide as much as we could for our members.. I’m sorry you can’t see that..Our team take pride in the service we provide and I can see during your time at Kaya there were various times we were supportive. We also didn’t sign up to being closed and face a pandemic that has affected all of us. If you prefer to discuss this further I am more than happy to make a time to chat.Koula Ruggeri | Prahran Club Manager, Founder
Fantastic experience: I've been a member of Kaya for 3.5 years now, and I can't recommend them enough. Kaya's Prahran gym is located near the corner of Chapel St and Commercial, easy to get to by public transport or car (parking is available in the Woolworths or Prahran Square car parks close by). The gym is very clean with a chill vibe; the instructors are excellent and the weights area rarely gets too busy. There's also a good cardio section & a separate area for stretching, rolling out tight muscles, etc. Definitely the best gym I've found :)
Kerry Thank you so much for your beautiful words - we are so happy to hear you are enjoying your time at Kaya and we are grateful for your loyalty to our Kaya Home.cheersKoula
Fantastic experience: Kaya is a beautiful gym with a calming and enjoyable essence. The reformer pilates classes are taught by truly passionate teachers who are continuously learning themselves and are so knowledgeable, always providing feedback and guidance which has helped me improve my practice. I never have a mundane reformer pilates class at Kaya, instructors always take you in new journeys and teach you new skills. I also enjoy the fitness circuit which is a HIIT workout. The vibe and instructors are always motivating and the longevity of the class is perfect considering how hard you work. The staff at Kaya are warm and welcoming. Not to mention the price, it’s so affordable for unlimited classes and so many different classes to choose from, which caters to your fitness level. And if that’s not enough to convince anyone, I absolutely love their mindfulness and wellness space where they host yoga. The aura and ambience in that room is perfect for unwinding after a stressful day during the week. I have been a member of Kaya for over a year now and I look forward to the next year to come. No gym compares!
tThank you so much Danielle for all the amazing things you mention. It gives us nothing but joy to hear the space we have created makes a difference to our members.... thank you again
Fantastic experience: Absolutely love Kaya with my heart and soul and couldn’t recommend it more to anyone that’s looking to have a more refined and tailored workout experience. I mostly take the Pilates and Barre classes between Prahran and Emporium which are absolutely phenomenal and all instructors are so knowledgeable, caring and considerate of your own capabilities, injuries and adjusting moves to meet your needs. One incredible standout for me is Michelle, who instructs my Pilates classes at Prahran. I book her classes specifically because she is the most knowledgeable, efficient, motivating and inspiring teacher I have ever had the pleasure of learning from. She teaches in a way where she informs you about what the move is doing for your muscles and the impact that has on your body. This is turn is so motivating that you want to do the moves even when you’re in agony because you know exactly what it’s targeting and how that muscle benefits your body’s function. If this could be passed on to her that would be amazing!
Hi GeorgiaWhat a beautiful review! we are so grateful to have you as a member and are so happy to hear you are loving the classes and the teachers... thank you so much for your kind words and we look forward to seeing you in the club.
Fantastic experience: I love the Prahran Kaya club! The membership fee is incredible for number of classes available per day. I joined the club to improve my fitness and was a first timer for Pilates. All the staff were very welcoming and encouraging. The teachers all have their own styles but after every class you feel incredible. Everyone who attends the club in my experience is very friendly and happy to help you. The club also has a massive gym and lots of other classes available which makes for a great weekly workout schedule. The cancellation fee for the classes pushes me to go to Kaya in the early mornings, which is a great motivation. Overall, I am loving Kaya and would recommend it to anyone looking to build a regular fitness routine.
Hi Felicity! Thank you for sharing how much Kaya Means to you. We are so glad you are enjoying the club and your new love for Pilates....THANK YOUCheersKoula
Positive experience: I recently joined Kaya and so far have only had good experiences. Staff and trainers are friendly, professional, and personally involved with the people attending the club, which creates very pleasant environment to exercise in! All equipment and facilities are maintained well and the club is easily accessible. The only suggestion I would have is to increase the number of early morning Yoga-classes and have more Fitness Circuits throughout the day.
Hi Victor thank you for your feedback and Welcome to Kaya. We are happy to hear you are enjoying your time so far. we are constantly reviewing our timetable and as we re build and members continue to come back - we will add where the demand is required.... we cant wait for the day our timetable is pre COVID again.... continue to share your suggestions as we value our members feedback.cheersKoula
Fantastic experience: Kaya is a beautiful gym with a calming and enjoyable essence. The reformer pilates classes are taught by truly passionate teachers who are continuously learning themselves and are so knowledgeable, always providing feedback and guidance which has helped me improve my practice. I never have a mundane reformer pilates class at Kaya, instructors always take you in new journeys and teach you new skills. I also enjoy the fitness circuit which is a HIIT workout. The vibe and instructors are always motivating and the longevity of the class is perfect considering how hard you work. The staff at Kaya are warm and welcoming. Not to mention the price, it’s so affordable for unlimited classes and so many different classes to choose from, which caters to your fitness level. And if that’s not enough to convince anyone, I absolutely love their mindfulness and wellness space where they host yoga. The aura and ambience in that room is perfect for unwinding after a stressful day during the week. I have been a member of Kaya for over a year now and I look forward to the next year to come. No gym compares!
Fantastic experience: I joined in 2019 because I was struggling with back pain and anxiety. I wanted to go to a gym that wasn’t intimidating. I walked in and the smell hit me, the mood-lighting and the kind staff instantly made me feel so welcome. It’s not a “typical gym”, they really care about your well-being. I started doing Pilates for my back and all the instructors I’ve had have been incredibly helpful; they ask if you have injuries and they modify whatever you need. If Pilates isn’t your thing they have fitness classes and yoga. I promise you won’t regret giving this club a go. You will leave feeling zen every time. Thankyou Kaya!
Thank you so much Sophia for taking the time to be open and honest about your journey. We are humbled we have assisted you with your wellbeing and you are loving your time with Kaya xKoula
Fantastic experience: Good bunch of people.
Thank you so much Kiran - Koula Ruggeri Prahran Club Manager | Co-Founder
Fantastic experience: Incredible facilities, amazing staff, devastated to be cancelling :( I was a member at Kaya for 4 years! That's longer than most relationships! I joined Kaya when I first moved to Melbourne primarily using the Prahran gym and honestly couldn't believe how nice and how great it was especially for what I was paying. The classes are frequent, well planned and thought out and accommodating for all levels. The most amazing thing in my opinion is the tranquil yoga space built into the gym, it feels nothing like a gym room at all, more like a day spa! The staff have been so on top of comms especially during COVID and are truly member first. I am devastated to be leaving after such a long time and hope to return as soon as I can! You won't regret joining this gym and being a part of the lovely Kaya fam.
Jessica thank you so much for not only taking the time to write but for all the amazing & kind words. Hearing this kind of feedback just makes us so happy and reminds us with what matters in such hard times like this. Our sole purpose is to be able to provide a safe and authentic space for our members to come and have some 'ME' with traditional practices. Thank you for being a part of Kaya and we hope one day you will be able to return.... - Koula Ruggeri Prahran Club Manager | Co-Founder
Fantastic experience: The instructors and staff are so warm and welcoming. A very peaceful place to exercise and relax your mind. Highly recommend!!!
Hi Sheila,Thank you for your kind words. So Happy you have found KĀYA and we are able to help you reach your Health & Wellness goals.Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: I absolutely love this gym. All of the staff are friendly and the trainers are outstanding. The reformer machines are excellent and everything is always impeccably clean. I cannot recommend this place highly enough!
Hi Dave,Thank you for taking the time to leave us a review. We're so happy you're enjoying your KĀYA experience and we look forward to welcoming you back when we reopen our doors.Koula Ruggeri | Club Manager Prahran, Founder
Negative experience: The COVID-19 situation has brought to light the ugly, money-hungry attitude of the owners of this business, that they usually hide behind a facade of well-being. You've been exposed. Shame on you Kaya. You demanded money from me because my membership had expired during the COVID shut down, and I had since left the area. You still wanted me to pay the membership for the period that the government shut you down, and threatened me with debt collection! How is that trying to help me?! Don't pretend to be a good person - you are a vile, money hungry individual, and it seems I am far from the only person who has experienced your ugliness.
Hi MoniqueThis review has really saddened me as you can’t see how I was trying to help you.The discussions we had regarding your membership has nothing to do with COVID. This review and the attack I have received from you in your emails is disheartening especially at a time where everyone needs to work together and support each other. We are trying our best in a challenging time. I’m sorry you can’t see that and with your circumstance I went above and beyond to assist you. I have cancelled your membership with us as Kaya is not about attack and slander.Koula Ruggeri, Prahran Club Manager | Founder
Fantastic experience: Could not recommend Kaya Health Clubs more strongly. Not only do they provide fantastic classes with flexible timetables but they have also built and supported an amazing community through COVID - providing zoom classes, YouTube videos, advice and inspiration through this tricky time. Thank you Kaya Health Clubs!
Hi Megan,Thank you so much for taking the time to write in and for your 5 stars and we are so happy to hear you have been making use of our Kaya @ Home content - it makes what we do feel so worthwhile.- Koula Ruggeri | Prahran Club Manager, Founder
Fantastic experience: Kaya is an amazing space that is good value if you love Pilates and yoga. A focus on reformer Pilates, with a beautiful yoga studio plus gym equipment, barre and boxing classes. Staff are also very helpful
Hi Annie,Thank you for taking the time to write in. We are so glad you are enjoying your KĀYA experience.Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: Great gym and staff... I notice a couple of bad reviews which prompted this review, and there's always a few in every bunch. Never had a problem during COVID pausing my membership, always received complete transparency from staff. Good job guys and hope you're open again soon because I'm getting a belly:) See you again soon
Hi Cameron,Thank you for your review. We're so glad you've had a positive experience and we look forward to seeing you back in the club when we reopen.Koula Ruggeri | Club Manager Prahran, Founder
Fantastic experience: Absolutely love Kaya! The gym, the vibe, the classes - amazing! The atmosphere is so welcoming and the people are inviting. The space itself is gorgeous and you get a lot for what you pay for, including pilates, boxing, spin, gym, yoga, barre and fitness group sessions.
Thank you so much for taking the time to leave us your review.We are so glad you are enjoying your KĀYA experience.- Koula Ruggeri, Founder | Prahran Club Manager
Fantastic experience: My safe haven and the only place that keeps me sane throughout the week. Such a steal with all the classes and time schedules. I had surgery last year and i could ‘t visit the club for months but they were so accommodating with pausing my membership — Claudia even sounded worried over the phone when I called for my inquiries! Such a lovely place with such amazing owners, Koula and Christian, who are so hands on with it.
Thank you Alex for such a positive and warming review. Nothing is more rewarding than being able to support our members and make a difference for them. Thanks again xKoula & Christian Ruggeri | Founders
Fantastic experience: Just wanting to show a further appreciation to Kaya and thank you too Koula. I had booked at the wrong centre, forgotten a towel and earlier in the year lost my card due to stolen keys along with having such a stressful week. None of which Koula was aware of, but accommodated me to the fullest and I was able to attend a class. Super thankful for all the help and kindness on a day I really needed it. All staff members have been super friendly along my Kaya journey, classes and facilities are amazing. If you are thinking of joining highly recommend
Thank you so much Montana - there is no need to thank us or me. This is what we are here to do! I'm just glad we could turn what seemed to be a not so great day and weekend from memory to something you needed.Thank you from KoulaPrahran Club Manager | Co-Founder
Fantastic experience: Kaya is a beautiful gym & I would highly recommend a membership! Not only do they offer quality yoga and Pilates, but they also have high intensity circuits and an open gym to use. Both sites are always clean & calm. The atmosphere is great and the staff are always lovely. Can’t recommend enough!
Thank you Angela. Your feedback about Kaya is truly appreciated and and we are so glad you are enjoying every discipline we offer.- Koula RuggeriPrahran Club Manager | Co-Founder
Fantastic experience: Absolutely excellent club to consider yourself apart of. Highest recommendation.
Hi Jake,Thank you so much for taking the time to leave us a review and thank you for your kind words. We are so happy you have been enjoying your time with us at Kaya.Hope you are having a great 2020 & see you around the club soon.Koula Ruggeri | Founder & Prahran Club Manager
Fantastic experience: Friendly, clean & always smells amazing!
Hi Bradley,Thank you so much for taking the time to write in. We have so enjoyed having you be a part of the #KAYAfamily. All the best with the move and on your continued Health and Wellness journey.Koula Ruggeri - Prahran Club Manager | Founder
Fantastic experience: Best Gym in Melbourne , Amazing classes like yoga and pilates I Just love it !!!!!!
Hi Lu, thank you SO much for taking the time to write in with your review. We truly appreciate your kind words. We hope to be able to re-open our doors soon and welcome you back to the club. In the meantime, make sure you are following us on Instagram @kayahealthclubs or head to our website for our library of free online Pilates, Yoga, Fitness and Meditation classes to keep moving!- Koula Ruggeri, Prahran Club Manager | Founder
Fantastic experience: Amazing gym, friendly staff and instructors, affordable and great facilities. Highly recommended!
Hi Montana,Thank you so much for taking the time to provide us with feedback and for your 5 star review.Thank you for being a member of the Kaya Family all the best in your continued Health & Wellness journey.Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: Reasonable fees for countless number of pilates classes and the facilities. My healing place!
Hello YS!So sorry we missed your review. We are so happy you have been enjoying your time with us at Kaya & that we have been able to help you feel relaxed & healed. It is exactly what we set out to do - provide a home & sanctuary for our members, so thank you for your kind words, it makes what we do feel so worth while.Hope you are having a great 2020 & see you around the club soon.Koula Ruggeri | Founder & Prahran Club Manager
Fantastic experience: I've been a member for 3+ years and have thoroughly enjoyed my time! I've had to cease my membership due to moving a bit further away from the studio. Highly recommend kaya!
Hi Lauren,Thank you for your kind words and for being a valued member. We wish you all the best on your continued Health and Wellness Journey.Koula Ruggeri | Prahran Club Manager, Founder
Fantastic experience: Hats off to management and instructors for the care with which you have been adjusting club operations in these most challenging times of Covid 19. Grateful for the on line sessions you offered during lockdown. And even more grateful to be back on site now that you have re-opened.
Thank you Jack for your kind & positive words. They have made our day and we are so happy to have you as a member.Koula Ruggeri | Prahran Club Manager | Founder
Negative experience: Kaya is fine when you're joining or an active member, they roll out the red carpet and make you feel welcomed and known. But I had a genuinely terrible time simply trying to downgrade my membership. Being given incorrect information and faced repeated and unessasssry delays both resulted in time being wasted for not just me, but my partner. Kaya seems to deploy moronic tactics to delay or prevent members downgrading or cancelling their membership; and similar google reviews reflect others have had a similar experience as me.
I’m sorry you feel we haven’t been able to assist you with your downgrade. I personally spoke to you regarding your downgrade and honoured to not renew the full term and continue from where you were at and advised paperwork will be ready for you next time you were in. Our Member services manager Lama confirmed this with you when you called to follow up a few days later. Our commitment is our members and we have a 48 hour response policy which we honoured with your enquiry. Your membership was then downgraded and has been since October, so we are not sure why this has become a concern now. Please connect with me directly if you have any further queries or to discuss further I can be reached at [email protected] Regards,Koula Ruggeri - Club Manager | Founder
Negative experience: I've been a member for over a year. Unfortunately in that time I've discovered that Pilates and yoga just isn't my thing - the fitness classes are much more limited in their frequency throughout the week so I just don't feel I'm getting my value for money, which is totally on me and not the gym. However - cancelling is proving to be a hassle. I went in over a week ago to cancel, and was told someone will call me back. 2 days later, I received a voicemail saying to call them back. Work has been crazy so I haven't had time, and instead just went in to the gym again to figure out what was going on. I was told, once again, that I was required to speak to this specific staff member in order to cancel. It's infuriating because now I'm just wasting my money on a service I'm not utilising. When I explained phone contact is not ideal for me during day time hours, I was told I'd receive an email. So far, nothing. Cancelling should not be this difficult!
Hi SarahI’m really sorry you feel this has been difficult as this is definitely not our intention. I've checked our records and can see that you initially contacted us on the 5th of December. I was not available and the girls at reception took a message. We have a policy and commitment to ensure we respond to all our members within 48 hours. As you mentioned, I called you and left you a voicemail the very next day - but then did not hear back from you.I understand you then came into the club on Tuesday night - I had gone home for the evening. Again I was notified that you had come in by the reception team and I had all intention to respond by today (Thursday).I had also processed your cancellation upon your original request, however did want to chat as we like to chat to our members who are leaving to find out why and see if they have any feedback as we find this very valuable. I hope you can see we truly were not trying to be difficult but instead valued you as a member and responded to you within the commitment time frame we promise.We wish you all the best in your continued health & wellness journey, and thank you for being a member.- Koula Ruggeri | Club Manager Prahran | Founder
Fantastic experience: Absolutely LOVE this club, the classes, staff and facilities are premium without paying a premium price. I always feel at home when I'm there. My physical and mental well being is so important and Kaya plays an integral part in how fabulous I look and feel now! Thank you Kaya!!
Hi Skye,Thank you so much for taking the time to leave us a review and thank you for your kind words. We are so happy you have been enjoying your time with us at Kaya & that we have been able to help you feel (and look) fabulous! It is exactly what we set out to do - provide a home & sanctuary for our members to achieve their Health & Wellness goals, so thank you again for your kind words, it makes what we do feel so worth while.Hope you are having a great 2020 & see you around the club soon.Koula Ruggeri | Founder & Prahran Club Manager
Fantastic experience: My wife and I have been a member for some time now and we have had a fantastic experience! All the staff are welcoming and friendly, the instructors are extremely knowledgeable and every class is a different routine which keeps it interesting at all times. The facilities are immaculate and present well, it is by far the best health club/gym we have been members of.
Hello Jason.Thank you so much for your 5 star review and your kind words. It makes what we do feel so worthwhile. We are glad you have found a home with us here at Kaya.Koula Ruggeri | Founder & Prahran Club Manager
Negative experience: Don’t join if you think your circumstances may change. I was a loyal customer who returned immediately after being on maternity leave - I was so excited to get some ‘me time’ back into my routine! Life as a new mum and working full time didn’t go as planned which was really tough. Despite being a loyal customer they refused to acknowledge my prior tenure and the fact I came back straight after my mat leave. I was of the impression I was restarting my old membership hence my total shock when they said I needed to pay out my membership. Kaya went ahead and charged me a significant cancellation fee. This fee was $700 which reduced to $295 - thank you and they did offer me to freeze the membership in case I could find someone else which if I wasn’t dealing with my own personal challenges I’d have the head space to do. You have to become permanently incapacitated to cancel your membership, which is totally contradictory to the owners claim: “Every decision that’s made, we do with our members’ best interests in mind.” The decision made was not with my best interests in mind, it was made with Kaya’s best interests in mind. I entirely appreciate contracts are in place to protect gym’s from time wasters but accomodation must be made for ‘life’ which may also happen to loyal members. Overall, really disappointing and sad to know that you need to have something absolutely horrific to happen to you to be able to cancel your membership
Hi Michelle,We are very sorry to hear you feel this way and we are sorry you feel we haven't been able to assist you with an suitable options for you.We wish you all the best on your future health & wellness journey.Take CareKoula Ruggeri, Founder | Prahran Club Manager
Fantastic experience: I absolutely love Kaya Health Club at Prahran! There are so many classes on offer, wonderful facilities, always really clean with a great air-fresher scent, and the wonderful staff are always friendly and happy to help with health and wellness advice. Would totally recommend and they are very generous with their membership offers and looking after you when you have joined.
Hi Myra,Thank you so much for taking the time to write in with your review. Your words make what we do feel so worth while. We are so happy you are enjoying your Kaya experience. Have a wonderful festive season & New Year!- Koula Ruggeri | Club Manager Prahran | Founder
Fantastic experience: I feel for the team at Kaya - what an amazing studio with amazing staff - so helpful and polite. I am a member of kaya and we are currently in stage 4 lockdown in Melbourne , however for a brief period they were operating and kept the health and wellbeing of members their number 1 priority..!! they went above and beyond and its really disappointing that they are unable to operate at the moment as no doubt they could easily provide a safe environment for all... keep up the good work guys..! hopefully we will see you soon and can smash out some frustration on those pilate beds..! x
Hi Sherree,Thank you so much for your kind words. This has been a difficult time but we cannot wait to re-open our doors and welcome you back to the club.- Koula Ruggeri, Prahran Club Manager | Founder
Fantastic experience: Great studios and membership options, gorgeous facilities and great staff. Upon joining i notified the team of my chronic fatigue recovery and continued auto immune issue which can be hard at times during a flare period. The staff have been extremely helpful during class and outside of to accommodate me, allowing me to get back to fitness at a level my body can. I did a lot of research before joining, and found Kaya had the best value and class options. I love my time at Kaya!
Hi Reanne,Thank you so much for taking the time to write in and for your very kind words. We are sooo happy that we have been able to help you to return to fitness in a manner that works for you and your body. Hearing things like this makes what we do feel so worthwhile, so thank you again.Hope to see you around the club soon!Koula Ruggeri - Prahran Club Manager | Founder
Fantastic experience: I was a little hesitant of joining a gym with a higher fee than what I’m used to (usually only went to cheap 24/7 gyms). But I’m so glad that I did! The gym is absolutely beautiful with an amazing atmosphere, I’ve always felt so comfortable here, and the staff and instructors are lovely. I went to a lot of Pilates classes with some weight training on other days. Without fail the best gym I’ve ever joined, I would actually look forward to going, so it definitely sparked a love of Pilates and exercise! I’m now moving interstate, which I am gutted about as I know I won’t be able to find a gym like this for the price. 100% Highly recommend!
Hi Chrissy,Thank you so much for taking the time to write in & for your kind words. We are so happy we were able to provide a comfortable and welcoming home for you to achieve your Health and Wellness goals.Thank you for being part of the Kaya family - we do wish you all the best and hope to see you again in the future!- Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: I love coming to Kaya, it's a special place where I can relax and focus on my own physical and mental wellbeing.
Hi Bonnie,Thank you so much for taking the time to write in with your feedback. We are so happy to hear that we have been able to provide you with a sanctuary where you can relax & recharge. It makes what we do feel so worth while. Hope to see you around the club soon.Christian Ruggeri, Founder
Negative experience: Enquired about the reformer course a month ago. Called back to find out more information was thrown back and forth to 4 staff members. Finally got onto someone called Claudia. Who left a message weeks before hand and told me she would end an email. - no email given . Now was told that the fundamentals need to be completed which website states is anatomy being a Physiotherapist with a 4 year degree it seems far fetched to me. No proper explainaton given before Claudia hung up on me. Great customer service right there . You lost 4 paying customers for your course .
Hi Dijana,I am terribly sorry that you feel this way as this was not my intention at all. Upon receiving your enquiry, I called the very next day and left a detailed message letting you know that I would love to chat further and explain our course in more detail.Our point of contact is nearly always a phone call, as we prefer the personal touch of conversation and makes it easy to answer questions.From there, I called you again 1 – 2 weeks later to follow up as I hadn’t heard back. Both times leaving a message with my direct phone number that you could reach me on. Apologies you were placed through to my colleague by mistake when you called yesterday, I believe you were then directly straight through to me.In order to complete the Elixr school of Pilates course and be able to sit the final exam, our students are required to sit the entire face to face hours, regardless of their prior knowledge.As mentioned, the Fundamentals course doesn’t just cover anatomy, it covers many other facets of knowledge that are required throughout the course.I hope you can understand that this is the course structure of our course.I wish you all the best with your reformer teacher training journey ahead.Please do not hesitate to contact with me directly with any questions.Warm Regards,Claudia, ESOP Coordinator
Negative experience: Been researching gyms around the area for quite a while, had a go with this one. The two sales people Ruthie and Claudia who work there are very pushy and not very accommodating - didn't seem to answer my questions, only wanted my money. Ended up speaking with Christian the manager who told me that the membership fee could be waived on a once off basis only to be told by the salespeople at reception this was not possible. Very convoluted and unneccesary process after which I gave up. Would not recommend.
Hi Victor,Christian here, Kaya Founder. I find your feedback concerning and would love to address it personally. I have looked into our system and cannot find any record of you enquiring at either of our clubs, Would you be known under a different name?I was very surprised to read that you found both Claudia and Ruthie to be ‘pushy’ and only concerned about ‘money’. We pride ourselves on building long lasting relationships with everyone that comes through our doors. Both Claudia & Ruthie receive nothing but outstanding feedback from our members. Take a look at a recent post on Facebook on both girls. The member engagement is contrary to what you experienced.Re: your query regarding fees. We don’t and never have discounted or waived fees. Never. You mention that you spoke with me. I don’t recall any conversation and have also checked my email history. I would never have mentioned any waiving of fees as it goes against our brand values and wouldn’t be fair to our our other members.I hope you find a more suitable club that is able to waive fees for you.- Christian Ruggeri | Founder
Fantastic experience: Been doing pilates here for about 8 months. Instructors are the best around. Also for such a busy club with a mix of clients, it’s not intimidating in the slightest. 5 stars! Keep up your good work Kaya
Hi there,Thank you for taking the time to write in. We are so glad you are enjoying your KĀYA experience.Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: Amazing health club well deserving of 5 stars. All staff are super friendly and the range and frequency of classes is brilliant. Very reasonable membership fees, you can tell they care about their members and not just profits. Keep up the good work guys!
Hi Gareth,Thank you so much for your kind, kind words. We are so happy you have been enjoying your experience with us at Prahran and that we are helping you to reach your Heath & Wellness goals. It makes what we do feel so worth while. See you around the club soon.- Christian Ruggeri, Founder
Fantastic experience: I joined Kaya Prahran as a corporate member - and all I can say is WOW! I have been a member of many gyms and health clubs in my life but Kaya is at the top of the list for all the things I value - so here are those things: a) excellent, I mean, EXCELLENT front desk staff/membership staff b) the amazing music/ambiance/decor and subtle but engaging fragrance of the space; c) the SENSATIONAL classes - and I use them all (the best reformer pilates classes I have ever been to - Gaynor, Tace, Michelle, Rachel and team keep you focused and strong); d) little extras like the hair dryers/straighteners, hygiene products when you forget (they even had some gym shoes sets to borrow that day I forgot them!); e) great showers and lots and lots of lockers, and finally, e) the smell of 'get you going' coffee on the way out if the session has not yet woken you up to the beauty of life! 6/5 stars! Thanks Kaya.
Hi MelissaWow – what amazing feedback – thank you.Nothing brings us more joy than to hear that our members see and feel the every little bit of difference we make to ensure Kaya is a place where our members absolutely love and feel at home..We are so glad you love the club and everything our team do to make it so special.- Koula Ruggeri, Founder
Fantastic experience: I think this gym is fantastic. Friendly; genuine, knowledgeable and super helpful staff. A vast array of classes at all times of the day so that everyone can satisfy their fitness needs. Spaces and equipment to cover off on all aspects of your training requirements and really good value for money especially if you're doing reformer pilates regularly.
Hi Dan,Thank you so much for taking the time to write in. We are SO happy you have been enjoying your Kaya experience so far - your words make what we do feel so worth while and are exactly what we strive to achieve every day. Thank you again for taking the time to write in and hope to see you around the club soon.- Christian Ruggeri, Founder
Negative experience: My partner and I were amongst the 40+ people (including the instructors themselves!) that were severely compromised this morning by the person responsible for opening the gym not showing up! Arriving for a 5:15am class, by 5:45am they were still not there so we had to pull the pin. Crossing town to wait on the street at this time of the morning for half an hour only to leave was very disappointing. The experience at Kaya other than this has been fantastic, but mishaps like this demonstrate the need for a contingency plan that is obviously not in place. Would also hope the late arrival responsible for inconveniencing their fellow staff and numerous members of Kaya has a reasonable explanation ready for when they eventually do show-up!
Dear Ben,I couldn’t find you on our system. Do you perhaps go by a different name? Christian here – founder of KAYA. I truly apologise for the inconvenience caused by the late opening yesterday morning. As you’d know it’s a one off but I’m not here to make excuses. It was a human error made by my wife who manages the club. We take full responsibility for the rostering error. As soon as we became aware of the error, we put immediate steps in place to get the club open. Furthermore, we’ve put measures in place for this to not reoccur.As you mentioned, your experience at KAYA thus far has been ‘fantastic’. I hope you don’t allow yesterday’s mishap to tarnish that and please accept us taking full responsibility for the error.Sincerely,- Christian Ruggeri, Founder
Fantastic experience: My husband and I have loved being part of the Kaya family for the past two years. A lot of thought has been put into every detail of the club right down to the homely smell. The staff are wonderful and the variety and amount of classes is great! Highly recommended!
Hi Rachael,Thank you so much for being part of the Kaya family and we are sorry to see you go after such a long time! Thank you for your kind words and feedback - our member's experience is our number one priority so your word make what we do feel so worth while.- Christian Ruggeri, Founder
Fantastic experience: Kaya health clubs is absolutely incredible. We would highly recommend it to anyone, in particular those who wish to improve their core stability, flexibility and with the wish of achieving long lean muscle. The instructors are extremely professional and cater to each individual, the facilities are inspiring and the class range is fantastic. Thank you to everyone at Kaya for helping so many feel confidence within themselves. Here’s to strength and confidence!
Hello dear member!Thank you for your kind & inspiring words "Here's to strength and confidence" - what a great statement! We are so happy to hear you have been enjoying your time at Kaya and that we have been able to help you reach your goals, each member's individual success makes what we do feel so worthwhile! Thank you again for taking the time to write in and I hope you continue to smash your goals in our home.Christian Ruggeri, Founder
Fantastic experience: The staff at Kaya are super friendly and welcoming. During my first Pilates class the instructor catered to everyone’s ability so it doesn’t matter if you have experience or not! As someone who feared going to the gym, Kaya is a amazing atmosphere where you don’t feel overwhelmed or judged. I’m looking forward to beginning my fitness & health journey here!
Hi Tani,Thank you so much for your words and taking the time to write in. Being able to cater to all experience levels is something we are so proud to be able to do and we are SO happy you feel comfortable here on your Health & Wellness journey. Thank you again for being part of the Kaya Family and I'll see you around the club soon.- Koula Ruggeri | Club Manager, Founder
Fantastic experience: I've been a member of Kaya for nearly 2 years now and absolutely love it! It;s honestly the best gym I have ever been a part of. Plenty of classes at convenient times and the instructors are amazing. The front desk staff are also so lovely and always make you feel welcome
Hi Chloe,Thank you so much for being part of the Kaya Family. We are beyond happy to hear that you have been enjoying your time with us and we have been able to assist you in reaching your health and wellness goals. Thank you again for your kind words.- Koula Ruggeri, Club Manager
Negative experience: I've always knew Kaya's membership fees weren't cheap. I was looking for a new gym to join and contacted Kaya to check out fees and facilities. It was just my luck (or misfortune) that a good friend of mine suggested transferring me her membership at Kaya as she was moving overseas, as she didn't have many payment cycles left. The oddest thing about this was I was quoted $32pw for a 6 month membership and how ever many free weeks extra due to whatever promotion and with access to both clubs. However, my friend's membership fees was $38pw and I was to adhere to her "price" if transferring and an extra $10 pw if i wanted to access both clubs. Don't you think it's a bit dodgy that they can change as and when and to whomever/whoever they like with the price? $4pw for a gym membership makes a lot of difference. After a month at Kaya, I can't say I was super impressed with their classes. Every class is so basic and nothing was challenging. Even when I tried to go to the circuit class, I wasn't allowed because I had to buy a $6 glove for hygienic reasons but was mentioned NO WHERE on the timetable or website that this was required. All I can say is that the only nice part about the gym was the boutique atmosphere and that there was 0 intimidating grunting bulky gym junkies. I'd rather stick to my boutique indie yoga/cycle/barre/pilates studio workouts than to continue my membership with Kaya once it ends.
Hi Cheryl,Thank you for taking the time to write in and also for meeting with me in the club so we could chat about your concerns. I’m glad I could answer all your questions and also provide you with an understanding in regards to all the different types of membership options and packages we have on offer.We have loved seeing you in the club so often and for being a part of the KAYA Family!Best Wishes,Matt | Assistant Club Manager Emporium
Fantastic experience: Absolutely love Kaya Emporium! I joined a few months ago and absolutely can't live without my Reformer Pilates classes. Worth every dollar that you pay for premium equipment, immenaties and incredible classes! The instructors are all so knowledgeable, friendly, unique and especially accomodating to new members (it can be daunting in a new space) Could not be happier with my decision to join Kaya and break away from my mundane gym routine- highly recommend :-)
Hi Julia,Thank you for your kind words. We are so glad you are enjoying your KĀYA experience.Koula Ruggeri | Founder, Prahran Club Manager
Fantastic experience: I really like Kaya, this is the first gym where I feel safe, I suffer from anxiety and struggle to join new environments and places, anxiety has always made it very difficult for me to do new activities and join places like gyms and even classes. I like Kaya because the staff is very friendly, the installations are beautiful, you have a luxurious experience while working out and mainly I don’t feel judged when I go there as I have felt in other gyms in the past. The classes options Kaya offers are remarkable for someone like me, I am working slowly at my own pace to achieve results and challenging myself to step out of my comfort zone and exercise for different reasons first being mental health and second physical health. I’m really glad I found a place where I can feel safe.
Hi Natalie.Thank you so much for taking the time to write in with your feedback. We are so happy that our home has been able to proivde you with a safe space where you can reach your health and wellness goals. Our main goal is to provide our members with mind AND body health in a welcoming environment and it makes us SO happy that your mental health has improved as well as your physical health and that you feel comfortable when training and in classes. It truly makes what we do so worth while.All the best on continuing to reach your goals and AMAZING job on stepping out of your comfort zone!!!The Kaya Team
Fantastic experience: I joined Kaya a little over 4 months ago and could not be happier. I absolutely love going to the gym now, it doesn't feel like a chore, I actually look forward to that part of my day! All the classes are fantastic, the instructors are lovely, they take care of everyone and all have their own take on the class at hand. The front desk staff are also always so friendly and welcoming and always make sure to say good bye. I am not only really noticing a difference in my body and strength after 4 months but also loving the entire experience that Kaya offers. I could not be more happy, thank you all so much!!!! Keep up the great work!!
Hello Linden,You seriously made my evening with your message. THANK YOU so much for sharing with us your experience thus far.This is the very reason why my wife and I chose to be in the Health and Wellness industry. We change people’s lives and it’s amazing when we hear about it as we now take it for granted i.e. it’s just what we do. I hope you don’t mind that I passed your feedback onto my team as they would love to read how they contribute in making positive differences.So happy to hear that exercise has become part of your lifestyle and KAYA your 2nd home.Christian
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