Fairfield Leisure Centre

Information about Fairfield Leisure Centre
2165, Fairfield
Opening hours
- Monday: 5:45 AM – 8:30 PM
- Tuesday: 5:45 AM – 8:30 PM
- Wednesday: 5:45 AM – 8:30 PM
- Thursday: 5:45 AM – 8:30 PM
- Friday: 5:45 AM – 8:30 PM
- Saturday: 6:45 AM – 5:30 PM
- Sunday: 6:45 AM – 5:30 PM
Our comment from FitFit Australia about Fairfield Leisure Centre:
Welcome to Fairfield Leisure Centre, a community hub located in Fairfield, Australia, offering a variety of recreational activities for families and individuals alike. This center features an outdoor swimming pool, a heated indoor pool, and a thrilling water park that is highly appreciated by kids.
Many visitors have expressed gratitude towards the dedicated staff, such as Lisa, Caroline, and Ella, who provide exceptional support and understanding to families in need. The staff is often praised for their friendliness, with numerous reviews highlighting their helpfulness and willingness to assist.
However, while the center offers an array of amenities, several users have pointed out areas for improvement:
- User reviews mention the need for improved management and communication, particularly regarding booking and appointment services.
- There have been complaints about cleanliness in changing rooms and other facilities.
- Some visitors have found the identification requirements for entry to be intrusive and have raised concerns regarding safety in the bathroom areas.
- Occasional issues with the shower temperature and pool maintenance have also been highlighted.
Overall, Fairfield Leisure Centre provides a fun environment for families and a good selection of facilities. With continued attention to operational issues and customer service, it has the potential to enhance its recreational offerings and guest experiences even further.
Services, Machines and Guided Classes
Fairfield Leisure Centre: Opinions
Negative experience: DO NOT WASTE YOUR TIME,THIS PLACE IS DISGUSTING,MANAGEMENT IS EXTREMELY RUDE TOILETS AND SAUNA ARE PUTRID **YOU NEED TO SHOW THEM IDENTIFICATION TO ENTER !!!!!!! HOW IS THAT EVEN ALLOWED!!! READ ALL THE NEGATIVE REVIEWS BEFORE EVEN CONSIDERING
Fantastic experience: We want to extend our heartfelt gratitude to Lisa, Caroline, and Ella from Fairfield Leisure Centre for their extraordinary support and kindness. Especially Lisa, who went above and beyond to assist a struggling family dealing with a high-anxiety boy, providing them with much-needed compassion and understanding. Her actions truly made a difference in their lives. Thank you, team, for your genuine care and dedication to support our children and the community ❤️
Negative experience: You need to make sure children are safe in bathrooms and seperate showers from toilets as my child today saw a naked man in the shower when going to the toilets.
Negative experience: After we managed to get in, they wanted ID and phone numbers just to access, the showers were awful, cold, low pressure and the sensor system meant water was entirely random. No mirrors, floors dirty. Not a nice experience at all
Negative experience: Terrible communication with staff when it comes to booking an appointment. I booked at 5:30 for my appointment and was sent the time as well on their app but when I came in they said it was at 5:00. Their app then deleted the appointment time so the staff I talk to have no clue what’s going on. And I’m pretty sure this happened before as well. Last time I thought it just slipped my mind but twice now and this time I spoke to them on the phone directly and looked at the app for appointments it was definitely 5:30.
Fantastic experience: Fantastic
Fantastic experience: Good
Positive experience: The instructor was excellent. Professional and knowledgeable
Negative experience: Just a suggestion - management needs to address the card scanner issue at the Fairfield gym for after hours. It's become a routine to either wait outside until someone comes for the rescue or manually sign in due to the scanner not being able to read the card (which is in good condition as its covered with tape). The presence of a sign-in sheet indicates this is an ongoing problem for a lot of members. A possible solution could be repairing the scanner or considering an upgrade to tag-based access. This issue has been there for a while, so considering changing gyms where they have decent tag access if there's no improvement.
Negative experience: Rude employee. Throw us out.
Fantastic experience: Nice place, great atmosphere and spacious car park.
Negative experience: We are in the middle of summer & the biggest pool around US is half closed No swimming How does this happen in Australia in middle of summer pool closures ridiculous
Negative experience: Wanted I.d. wanted certain number of kids to adult ratio (ok coz i had someone with me but what about single mums and dads?) Had some issues with payment and chased me and wanted me to do it right there and then while the small kids were in the water (am I not supposed to be supervising them?). Just too much extra work to go to the pool and also I don't know anywhere else that wants I.d. to go into a pool I am paying money to upkeep through rates and such.
Positive experience: Fun waterpark for the kids, my kids love it in there. They are having so much fun
Positive experience: Thanks for Fairfield Municipality that we have a swimming pool in Fairfield BUT there's no cleaners to take care a bout the area to keep it clean & there's very OLD toy's & no update nothing's in this swimming pool ^ yes the doing the building for outside door the swimming but this is more than TWO YEARS THEY BULD IT ...PLEASE RESPOND
Negative experience: The staff ruined our fun. It looks nowhere as fun as the photos. I got kicked in the back by a kid. We weren't allowed to use the equipment on display. I only had fun because of my cousin.
Fantastic experience: Such a fun and cheap outing for the whole family! Great water park and well maintained facilities. Lots of space to set up a picnic rug and make a day of it.
Negative experience: Upon wanting to swim once off I was asked to show my drivers licence or photo I’d- which I found intrusive. 2- they the said they need to take a picture of me again privacy breach in my book I certainly didn’t want to but had to just for once off swim. 3. Asked for phone number. 4.one off swim is 10$ so not a cheap swim for what is there- provided which were poor- spa couldn’t see one- toilets told we’re old- security guard standing on grounds at pool.odd never seen before 5. If we forgot googles in car to go back to get need to pay again to enter which is exorbitant. . Public park advertises can come into pool anytime to buy food— yet we cannt go out to get something from our car. Must be a bad area as public park has 4-5 stations of security cameras with multiple cameras attached - great public park but many things breaches privacy rather go to city pool. They don’t ask for my photo etc. for a swim.
Positive experience: Nice leisure centre, my only complaint is that to exit the pool area with a pram you have to shout and wave your hands at the staff on the desk.or hope another customer will get their attention so that can open the gate to allow the pram out. Also, not happy that they stopped the creche
Fantastic experience: Супер отдых! Спасибо,ребята за ваш труд!
Negative experience:
Positive experience: Decent
Fantastic experience: Good place
Negative experience: I was drowning and no one help me
Negative experience: Staffs are so rude and useless
Fantastic experience: Beautiful place to relax and unwind
Fantastic experience: Very peaceful place to play some B Ball
Fantastic experience: Nice place to visit with children
Fantastic experience: It's so fun to go to.
Fantastic experience: It's Nice spacious place with plenty parking
Fantastic experience: The Best Gym and Pool in the Whole of NSW. With the Most Amazing Creek backdrop.
Negative experience: One of the worst place you can take your family they dont allow you to do much they are rude and useless
Positive experience: Excellent value for money. Very chill - freedom to be a gym junkie or gym nerd.
Fantastic experience: Great gym classes on Monday nights, Zena's a great instructor
Fantastic experience: I really love this place . The people who training in the gym and the staff in the whole centere are amazing
Negative experience: The staff is HORRIBLE, especially the manger during my stay I felt disrespected and they were being so racist, they wouldn’t listen to us but when a white person would say the same they would do it straight away, I hope no one goes through that and personally I wouldn’t recommend it, raging waters is so much better.
Positive experience: I had a great time here although I gotta say I was disappointed with the lack if shade over the kids pools but otherwise its a great place to take the family
Fantastic experience: Judy and Daniela were very attentive and caring. They went above and beyond to cater for my needs today. I really appreciate their help
Fantastic experience: Me and my kids loving going to the Fairfield leisure center to swim. The water park for the kids is amazing, the food from the canteen is so good and very reasonably priced. Can't wait to go back
Negative experience: Outdoor swimming pool has two lines supposed for laps swimmers, however people standing, playing and occupied these two lining without swimming. I am a laps swimmer and keep bumping into these non swimming people.The staffs turn the blind eyes and do nothing about it. Seems like no body care!
Fantastic experience: just wanted to put it out there for the best trainers in this leisure centre that look after my brother with disability so big thanks to the following trainers : Lisa and Anna for giving the best hospitality for my brother so big thank you to these both and pretty satisfied with the services they provide would definitely recommend :)
Negative experience: Had lots of fun but 2 complaints. 1- I think his name was Abdullah (the guy with a Bob Marley bun) was very rude, my 7 yr old finally worked up the courage to go on a big slide, he had just closed the ride and would accept just 2 more people going on a ride that had only 2 people in the que. My son was very upset. Surely he could've made an exception for 1 more minute for the ride. 2- understaffed, many joint slides only had 1 staff, taking very long times for each ride for the next person to get the go ahead even though the person prior was off the slide long ago
Negative experience: The manager Donna in Fairfield leisure centres never learn to be nice with customers, has cold blood, also teaching their staff do the same. Money is the most important to them. I am membership of Cabravale Centre, today 23/8 the pool is closed I confirmed with a staff yesterday that I could use fitness and pool in Fairfield Centre, I went to Fairfield Centre,they didn't allow me to use anything else only pool, sauna is closed, I asked to use weight lifting in the gym, Lina said the staff in Cabravale misleaded and refused, 3 times mentioned I didn't pay enough to use the gym here
Positive experience: In regards to the gym, it's pretty decent. Not crowded, variety of machines, free personal trainer consultation included in the membership and plenty of cardio machines. Also it being 24/7 gym works really well.
Negative experience: Really rude staffs. And bad service at all. They change instructor any time and we do not know who is my sons 's one everytime we come. Did not received any sorry from their mouth. But they tried to blame and put their mistakes on me . They told i had to find my instructor by myself ( of course i did , but all instructors was busy in the water so i could not ask them anything ). Never come back again And highly not recommend
Fantastic experience: Great place to visit . Staff are friendly and only too happy to help when required for any issues that presented themselves. Highly recommend visiting there, good location with huge parking outside center . Thank you Lisa and Anna , you guys are awesome!
Positive experience: Friendly helpful staff. Heaps of classes for every level of fitness and the gym is very big. They even have a sauna which I find lovely after a morning swim. For a community center their bathrooms are relatively clean. Overall nice place to visit
Negative experience: Never ever get a membership at this centre. They are thieves. My dad got membership card in 2020 for swimming pool And after a week he went to cancel his membership and gave the key back to one of their staffs and asked her to cancel his membership. The lady took the key and said will do it. After 2 and a half years they send us emails and charged us from 2020 till now. They are thieves. Don’t get a membership in their gym or swimming pool.
Negative experience: I was trying to post 0 stars and it wouldn't allow me. Hopefully someone competent can give the young workers a lesson in manners. Today on Australia Day a family were publicly humiliated while waiting to get in the pool which the guy kept saying at capacity and which clearly wasn't. A Female staff told the kids "Go home and have a bath!" And laughed I felt so sorry for this family having to leave and to hear this comment. Very unprofessional.
Positive experience: I come here to access the squash courts which is clean and in pretty good nick. Staff is friendly. There is also sufficient amount of parking on a moderate day however this will differ on weekend - where crowds flock in to access the pools especially when the weather is good and sun is out. Some of the amenities need more maintenance - one of the shower doors in the male bathrooms is very prone to jamming which is yet to fixed up.
Positive experience: Better than Prairiewood
Positive experience: Friendly helpful staff
Negative experience: Attended didn't know whether they sold cofee
Negative experience: The WORST customer service ever! Also VERY unhygienic.
Fantastic experience: Nice park plenty of activities
Positive experience: Can be busy at times but this is a great, fully fledged park to take your kids to.
Positive experience: The volleyball court was not cleaned and very dusty and was very slippery which made it hard to move on.
Negative experience: The only reason why it’s one star because the water was freezing in the pool. Later when we took the kids to the shower shockingly water was very cold
Negative experience: There is no electricity in the gym. The lighting is not working. romantic atmosphere
Fantastic experience: What an amazing service from receptionist girl name Judy , she took her time with my little girl to find the best swimming google to fit her face and taste, lovely smily and amazing customer service from her. Well done Team. Khattab
Negative experience: I could have written the exact same review as "Mia" and "Jessica Tran" very disappointing. outdoor water play doesn't get turned on during the day (school hours) this is supposed to serve the community what about the preschool aged children? what about the homeschool children. Makes you wear a mask on entry yet you don't wear one while you 2cm away from other people while using the facility what a joke!
Negative experience: Poor management, lack of customer service from the girls at the front very rude & demanding, no respect or feeling of being welcomed just wheres your masks and you need ID like your entering a nightclub process of going too a public pool is ridiculous & never heard of two pools being open and two being closed (kids pools) so lazy and inconvenient they literally going to wait for something bad too happen for them to open their eyes and realise it wasn't worth what there pool structure is. will never be wasting my time and money at this place & probably the worst pool I've been too in Sydney hands down.
Negative experience: WORST GYM EVER, we paid our weekly payments and they accused us by saying we didn’t even though we have proof on our statements and when we emailed them the receipts and everything they charged and doubled our memberships extra which is thieving off us and then they tell us that apparently the manager is gonna give us a “2 week approval” for us to leave apparently. However this isn’t acceptable and they are a trap and try to trap you in think twice before signing up to this gym! They even stalk you from the cameras and write text messages to you each time you forget something by mistake for a day it’s creepy and very uncomfortable I couldn’t workout properly.
Hi Melisa, we haven't seen any correspondence and members whose member accounts are up to date have no issues entering.We, as every 24-hour gym, have surveillance cameras for the safety of users and to protect members. If members don't comply with conditions, we send them a friendly reminder of expected behaviours to ensure the health and safety of members .We appreciate if you could contact the Centre so we can resolve your account issues and your card will give you access againThank you - hope to see you back again
Fantastic experience: Nice place for a large get together.
Fantastic experience: Great to vote early.
Fantastic experience: It a really nice place
Fantastic experience: Lots of entertainment for the kids and bbq facility for the patents
Fantastic experience: Best park with plenty of rides, slide, climbs, big sand pit, big lawn
Positive experience: I have been a regular member in Fairfield since 2005, the pool is my thing - but - I and my fellow Aqua members have intermittent complains with the indoor pool water temperature. It is up and down daily and for us mostly, seniors with our health conditions, this is not good for us. Please don't feed us anymore excuses, we have heard all of them already and also the offer to use Cabravale. Thanks for your attention. Jutta Fuhrmans
Fantastic experience: Gym, indoor and outdoor pools and a water park for kids.
Negative experience: Very bad
Negative experience: Its dirty...got stuff blocked in my ears
Positive experience: Good place to go with the family plenty of activities
Negative experience: 1 star rating due to staff on morning shift at the front desk dont even want to serve you they just continue to have a conversation and avoid eye contact. I was the only one in line. Not everyone is a member and has a card to swipe in.
Hi Ty, were you aware of the nature of the conversation. We presume it would have been with another customer - just as important as you - like all customers :)
Positive experience: Booked a half court for an hour on a Thursday night. Staff were very lovely during booking and welcomed us warmly at the centre. Only complaint I had was that we had informed them we were booking the court for basketball, however when we got there, the basketball ring wasn't set up and there was still a soccer goal frame that was on the court.
Positive experience: Great pool to take kids (toddler and bigger kids), next to the park which is handy. Change room is not as clean, not sure why people just leave their rubbish eveyrwhere... we went on the Aus day long weekend though so its pretty pack.
Fantastic experience: Good service
Fantastic experience: Nice kids play area
Fantastic experience: nice pool. indoor and outdoor.
Fantastic experience: Very friendly and helpful staff. Always try their best to help out. Thanks guys
Fantastic experience: I love how all peoples are kind at Fairfield pools
Fantastic experience: Great! I love it esp the childminding.
Fantastic experience: Great leisure centre
Fantastic experience: Great place to make the kids active. They will enjoy the fun. Such a specious area and various arrangements rarely available for different age groups.
Fantastic experience: Great Park for kids
Fantastic experience: Eric provided great service!! Thank you
Fantastic experience: Awesome big place for kids and parents. Beautiful park with numerous slides and activity area for specifically different age groups among kids. Many rope based structure mesh/giant n small climb high ropes. Concrete Ping Pong Table Slides Rope Swing Rope-end swinger Swing-a-ring Tyre Swing And lots n lots fun.....day well spent....Enjoy
Fantastic experience: I would like to send my sincere thanks to Jessica for the wonderful customer service she provided. I am a full time carer for a family member who suffers from an intellectual disability. Jessica worked through my questions and made recommendations with patience and sincere interest in what was best for my family member. Well done Fairfield Leisure Centre and again thank you Jessica
Fantastic experience: Lovely place for the kids family..safe and so relaxed with so many activites to do..❤
Fantastic experience: Wonderful
Fantastic experience: Awesome park with a range of areas and equipment levels for the kids
Positive experience: It's pretty good. I just wish the gym and indoor pool were larger.
Negative experience: I was disgusted because on line it said one week free teail i get there and they charged me $18. False advertising
Positive experience: Been here a few times with my family and as a part of my job. It has a standard outdoor pool with swimming lanes and free swimming area. A smaller kids splashing area and a water splash area for the older kids. It also has a sauna and a heated indoor pool. My experiences were all positive and it's quite crowded on hot days. They also have aqua-aerobic for older citizens and a large 24hours gym. They do also have swimming lessons for children to adults and many other facilities within this centre. A great local place.
Fantastic experience: The kids will love it. awesome place
Fantastic experience: Really helpful and supportive staff, good facilities, everything conveniently in one place.
Negative experience: Verry bad service
Negative experience: Unfortunately one of the poorest services I received ever from one of the staff Ivy. Avoid this place
Positive experience: If you have kids, bring them here and they'll have a great time. Theres a small sauna of sorts and s gym too
Positive experience: Good swimming pool. A little bit expensive, $9.50 per adult, $6.5 per child (U16). Clean bathroom & change room.
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