Virgin Active Margaret Street

Negative experience: One of the personal trainers (Ange****) took my dior addict lip glow shade pink 001 at the Portico cafe table on Monday morning. She rushed off when I confronted her and I noticed that she took her name tag off later but i already saw the name and she was wearing a virgin active uniform. I know it is just a lip gloss and is worth $64 but it was a gift I received so i was extremely upset. It was pretty new too. Even if it was left on the table when I stood up to order, she should not have taken something that is not hers. I tried to confront her again when she was outside but she responded quite aggressively. I called Virgin Active Wynyard right away but not sure whether they spoke with Ange****. I will take this down once I get the exact same product of the same shade provided back to me or an apology. Thanks

Negative experience: Addition. Daniel. I totally grant that it is possible that I have missed communication. Please resend the message to my email address. I would like to receive the assistance. ... Original Review To shut down a club over holiday period without clear announcement or transfer management to other clubs or an offer to upgrade to premium is just a joke for a club that asks upper level price per week. On the door a sign that reads "it's not a good bye, it's a see you soon" and further details showing that they might reopen in 2026... I have no words for this, just one star.

Fantastic experience: Training with Domenic has been a fantastic experience! He customizes every workout to fit my goals and keeps me motivated throughout. He knows exactly how to push me to work harder while making each session enjoyable. I highly recommend him to anyone looking for a skilled and supportive trainer!!

Positive experience: I used to like this gym as the equipments are new, the place is well maintained, towel service (at extra $5pw cost), Dyson hair dryer, etc. However, the last few weeks have been extremely stressful in this gym. I get there at 7am and need to be in work by 8.30am. I've been struggling to find free equipment, by the time I finish my workout the bathroom is ridiculously packed, unable to use the hair dryers or find a place to place my bag as all seats are taken in the dressing room, loads of the hair dryers are not working (they seem like they are but they turn off after a minute using it). In summary, I'm leaving for a much cheaper and lower quality gym in which I'm able to get in and do my workout in peace without panicking with how busy the changing room will be or delay my workout because there's no equipment available - no luxury or towel service, but a much happier morning for me.

Negative experience: Virgin Active used to be great. However, there’s been numerous price hikes (from $45 per week to $55 per week) and lack of increases in quality to justify the price hikes (broken lockers, overcrowded change rooms, reduction in classes - eg. barre classes are now close to non-existent!) The receptionists and the instructors are great. However, my experience with their customer service representatives has been beyond disappointing. Their marketing team and customer service representatives are trying all their best to entice existing customers (who have ongoing contracts that have been signed at lower rates) to end their existing contracts early and sign on at higher rates (current market prevailing rates). According to their customer service representatives, “opportunity to lock in your rate for an additional 12 months” means ending your current contract early and locking in the prevailing market rate early (which is higher than the rate as per the current contract you are on). At one point they tried charging me $10 more than my contract and the customer service representative was not only unapologetic, but did nothing but waste time going back and forth. It was not until the receptionist got involved that my issue got rectified.

Negative experience: The trainers might be great, but Virgin management is garbage. Ever fewer classes, ever higher prices! At $55 a week, new rates are almost double what they were just a few years ago, and what the gym offers members has NOT KEPT PACE. When my contract expires, I'm finding a new gym. Virgin Active is just not worth what they charge.

Negative experience: The trainers might be great, but Virgin management is garbage. Ever fewer classes, ever higher prices! At $55 a week, new rates are almost double what they were just a few years ago, and what the gym offers members has NOT KEPT PACE. When my contract expires, I'm finding a new gym. Virgin Active is just not worth what they charge.

Negative experience: The staff at this location are lovely, however any communication with Virgin Active's corporate representatives ("relationship consultants") is entirely a different experience. When I pointed out that a recent price increase was not communicated - VA will email you about new offers and services but not about price increases (you have to go searching for those!) - I received a terse response. It seems being transparent about price hikes - two in the space of 6 six months - is not in VA's M.O. The whole interaction, and lack of transparency around pricing, has soured my experience of this otherwise stellar gym. Considering staying because of the lovely floor staff but VA corporate can suck a fart!!

Negative experience: The staffs are telling me different ways to interpret the contract and terms for cancellation (in favour of them). Need to call up many times to figure out what’s going on. Used to be members of other virgin branches, but with this branch is the worst communication experience ever.

Fantastic experience: Awesome club, clean and sleek environment, friendly FOH. A few of the group exercise instructors are top-notch, worth naming a few of them: Romy, Evelin, Anna, and Cassiano!

Fantastic experience: Taryn from Virgin Active Wynyard excells in customer service and relationships: she was so friendly and helpful! I took a Sound Bath session it was worth the try! Maybe the room was a bit too warm, but the facilities are so beautiful and impressive!

Fantastic experience: This is one of the best Virgin Active Gym in my experience. Staff always nice, the infrastructure is good, clean bathrooms, clean rooms, attention to detail, good trainers! Putting in a balance and compared with the other virgin active gyms: Customer service- infrastructure- trainers- management Keep going in this way! I enjoy going there every week, good experience so far.

Positive experience: Agree with most people here that they’ve oversold the gym. Generally hard to get into the pilates classes, the only thing that really makes it worth the premium. I’ve also only been with them a year and a half and they’ve already raised the prices twice. I wasn’t even notified of the recent price hike. Only worth it with the 50 percent off with AIA but I’ll probably still shop around.

Negative experience: Member awareness: A gentleman and me were ONE minute late to a reformer class at Margaret St this morning. The instructor didn’t let us in even though there were plenty of empty beds and the class hasn’t started. She reckoned she is following “the rules”. I have been with Virgin for almost two years now, I haven’t met any instructors like this. I went and spoke to receptionist, they could not care less. Despite I explained to them that I got up at 5:30 am to catch the train to the class, and had to schedule my whole Monday for it. This is one of the most expensive gyms in Australia, but this also what a member gets. Please think twice before joining the club!!!

Fantastic experience: Sehr schönes und sauberes Gym mit einer großen Auswahl an Fitnessgeräten und Kursen. Die Umkleiden sind sehr schön und großzügig gestaltet, sehr viele Duschen stehen auch zur Verfügung. Der Kraftbereich des Gyms ist sehr groß und schön gestaltet. Die Kurzhanteln reichen bis 44kg. Die Klimaanlage funktioniert einwandfrei. Wir konnten das Gym gratis testen, da wir nur im Urlaub in Sydney waren. Danke für das Gratistraining an das sehr hilfsbereite und freundliche Personal.

Positive experience: The Wynyard gym is one of my preferred gyms but it can get very packed outside of office-worker hours. I find very often that the gym has been “oversold” as at times it’s nearly impossible to nab a piece of equipment and some classes I’ve experienced are absolutely packed with one trainer looking after around 30 people. On top of this at a premium price point, I find the gym floor itself is quite underwhelming as it lacks a lot of equipment/weights that even lower-tier gyms have. Another downfall that a lot of other members mention is that they still charge you a weekly fee if you need to “freeze” your membership, while extending out the contract expiry. One major plus however is instructors such as Siri & Emanuel make classes very enjoyable and challenging which certainly adds a lot of value!

Fantastic experience: Great gym! Very modern and clean. Equipments are all well maintained

Fantastic experience: Excellent, clean, and well equipped gym. Joel is a great trainer, who helped me progress in strength training and conditioning.

Negative experience: FYI Cancellation fee is $300 - the amount is not written in any membership documents and is not prorated based on how much of your commitment period you used.

Fantastic experience: If you like to achieve your goals you need to have the right trainer. CHAD will get you where you want to be. Yes, it will take commitment and energy but it’s worth it. Chad is everything I am looking for in a PErsonal Trainer - energetic, encouraging, very professional and never allows me to cheat. :-) Thank you!!!!

Fantastic experience: Popped by for a workout while visiting the city and had a fantastic experience. Special shout-out to Kayte at the front desk who was super helpful and hospitable. Traveller’s note: They don’t supply workout attire like they do in other markets.

Fantastic experience: Ive joined Virgin Active at the end of September 2022 after recommendation from my Partner. She researched a couple of other gyms and this one covered almost all our requirements. The staff is nice and courteous , the installation are well kept , clean and there are so many clases to choose from. The instructors are polite, engaging and look after you even if you are new. We also started together with my Partner a 3 months body transformation challenge with Holly as a personal trainer. We are in on the second half of the challenge and have gotten great results! She is always willing to help, has a great attitude and give us great tips an follow up so we can achieve our fitness goals. She has very patient and the exercises are fun, challenging and give results! Completely recommended whether you are new or more experienced. If you decide to take the step on a body transformation I am sure you wont be disappointed.

Fantastic experience: I've been training with Holly at Virgin Active Wynyard for 4 months and it's been an amazing journey! She's helped me lose weight, build and tone muscle, make good choices with food, keep me accountable, but most importantly, find confidence in myself and love for my body! She's extremely knowledgable and skilled, but also empathetic.. pushing you whilst understanding and embracing your needs or fears. Even though my 12-week transformation challenge has finished, I'll continue training with her for a long time to come. Also, the gym itself is beautiful - clean, spacious, amazing amenities, kind and considerate coaches/staff. I've tried a few big gyms and Virgin Active takes the cake for sure.

Fantastic experience: My entire experience at Virgin Active Wynyard (Margaret Street) has been amazing. The Wynyard gym has exceptional facilities and excellent group classes with world-top trainers. I attend every day, and I have always received a friendly service and professional attention. In September 2022, I joined Virgin Active with my partner for a body transformation program and group classes, as we want to look amazingly great on our wedding day. This has been a great adventure for both of us as we encourage each other to keep going. I completely recommend to join with your partner in this process. Our experience with our trainer Holly has been extraordinary. Since we started with Holly the Personal Training program and in conjunction with the group clases (Body pump, Pilates and Yoga) each of us have lost more than 11 kilos! If you want a body transformation, I recommend working out with Holly. You will see real results in your body as you become healthier and stronger. She will look after your health and nutrition during the whole process as she is very knowledgeable not only in gym and body exercises but as well in diet; you will learn how to eat healthy every day. Joining Virgin Active will be one of the best investments as it will improve the quality of your life.

Negative experience: BE AWAY FROM THIS GYM! They will try all the ways to put their hands on your pocket. This gym is a total rip off, be careful!!! I requested to place my membership on hold and I was advised and completely understood (and agreed) that my membership contract would be extended further for the period that I had requested my membership to be on hold. That way, fairly, I would pay the total amount and stay with the gym for the entire duration of the contract. The extra thing that came as a scam was that I would also need to pay the gym for the period that my membership was on hold. According to Australian Consumer Laws, you cannot be charged for a service that you do not receive. The gym should pause or freeze the membership without charge. They said they offer online session that I could attend and for this reason I needed to pay, the only thing is that there is a reason that I am putting my membership on hold and it may be that I cannot (and maybe do not want) to attend it even if it was online. It is also a service that I do not want and do not need, otherwise I would not choose to have put in on hold at the first place. If it is a medical reason and I cannot do any exercise for a period of time, anyway I would still be charged. If I am going away and going to be in places that internet is not reliable, anyway I would still need to pay. That is a total scam, excessive and an absurd!!

Negative experience: The gym is in a convenient location but the Pilates is instructor Vera is awful. It was my first class with her and I’ll never be going back, making comments like ‘if you can’t handle the springs don’t do them’ when I’m lowering my springs and shoving my arms down abrasively instead of just giving a kind direction is not only discouraging but also insulting, particularly as someone who was regularly doing Pilates at a real studio prior to joining this club. Her class is always just after 5pm which is exactly when it’s convenient for not only myself but most office workers and it’s disappointing I’ll now be missing out on Pilates because of Vera.

Fantastic experience: Had a great month and a half personal training with Chad at Margaret street. Chad's encouraging words and fine eye for where I lacked strength helped me gain the strength and the results that I so desperately wanted. I recommend Chad highly to anyone who wants a straight line path to their goals!

Fantastic experience: Absolutely lovely people from Siri who saved my life by *allowing me to charge my phone to Lizzie who kept me entertained while I waited! Absolutely convinced me to renew my membership for another two years

Fantastic experience: A comprehensive gym with minimalistic and sleek interiors throughout. Kudos to my amazing personal trainer Holly Yau, who's been extremely professional, motivational and attentive to my personal weight loss goals. A 5 star training experience!

Fantastic experience: One of the best clubs I have trained in both here and globally! I have been lucky of training with Awish and I felt so fortunate to find a trainer with that much knowledge and passion. I learnt something new in every session and he helped me with my current fitness. I have been able to climb a PD+ peak,which is a milestone for me. When I am back in Sydney I will definetly come back to him for my next goal!

Fantastic experience: Virgin Active Margaret Street has been great and so has my trainer Holly. She has instilled discipline around what to eat and the best ways to loose weight for phase 1 of my body transformation. She has been a great role model and provides plenty of useful advice to motivate me on a weekly basis. I am thrilled with the results I have achieved thus far and can't thank Holly enough and of course the friendly Virgin Active staff for using their facilities!

Fantastic experience: I’m so happy to have Holly as my personal trainer at Virgin Active. Holly has been my PT for three months and she is awesome! I've been motivated and prodded into a fitter, healthier version of me. Highly recommended if you want a very experienced and professional PT in the Sydney CBD!

Fantastic experience: Great Gym, staff are friendly, it is clean with lots of classes to pick from. Shout out to my PT Holly Yau! She is incredible! Not only does she help you with the workout regime but also your diet, she is a great motivation to get you the body you’ve been dreaming about. Whether it is a full body transformation or just losing a few kilos. Holly will get you results. I couldn’t recommend her more. :)

Fantastic experience: In my fourth month of training with Holly, I am very grateful to her because she has changed my whole being. My weight was 58kg before, I have lost 6kg in 6 weeks with Holly's help. This is a weight that I have never reached before！Holly not only provided me with a very professional training programme, but also taught me how to control my diet in my daily life. It's always a pleasure to spend time training with Holly, she makes training adjustments for my form on the day and will take nice pictures for me, training with holly is the best choice I've ever made in terms of fitness!

Fantastic experience: I trained with Holly for 3 months and learnt so much from her. She helped me learn the correct technique and how to achieve my goals through diet and exercise. I cannot recommend Holly enough, she's extremely friendly and genuinely wants to see her clients succeed, training with her was a great investment.

Fantastic experience: Chad Williams is a phenomenal Personal Trainer who listens to his clients' needs and delivers optimal results in the realm of health and fitness. Chad has assisted me in my strength training and fat loss goals by showing me proper weight lifting techniques and introducing me to a new training style which is high intensity and optimal in building lean muscle. Overall, Chad is extremely professional, patient and friendly. I look forward to working with him in the future.

Fantastic experience: Gyms can be intimidating places for people like me that are just starting their health and weightless journey. I finally bit the bullet and joined the gym and signed up for a personal trainer. I got paired with Chad and I couldn't be happier. He has made me feel comfortable and gets the best out of me. For someone who wasn't sure where to start, Chad looks after that and we work on my various goals through the week. I know I will be with the Gym and Chad for the long haul.

Fantastic experience: Virgin Active is a great gym and so close to my work. Everyone at the gym is very friendly. I am training with Holly whom I met during a late night workout. Holly is gorgeously lovely and kind. She has so much experience as a personal trainer. I'm always looking forwards to our session as we always smile and laugh. Thank you Holly for the continuous support and for always giving me advice on taking care of my health.

Fantastic experience: I’m so fortunate to have Holly as my personal trainer at Virgin Active. I dropped 14kg during an 8-weeks transformation program with Holly. Holly will supervise my nutrition intake, daily steps and progress. Holly is a top professional. Her personal training sessions are very enjoyable, yet getting the best results. One of my best investments in 2022. Seriously recommend for those who are serious into body transformation and I can’t wait for Phase 2 bulking with Holly.

Fantastic experience: Super clean just like 5 star hotel standard. Equipments are new and maintenance in good condition. Staff are friendly and helpful. They made you feel like a part of family. Highly recommend

Fantastic experience: Love the Virgin Active ecosystem! Fabulous gym, amazing staff, superb facilities and classes! Love the variety, keeps exercise a lot of fun ‍♂️

Fantastic experience: Great gym

Positive experience: I would of like to give this gym 5 stars but there is hardly any weights in here at all

Positive experience: This is probably my favourite virgin active gym, even though it doesn’t have a pool etc it doesn’t actually need it. Classes are great gym floor is great and staff are friendly only thing it needs is weekend hours… there is another VA up the road that is open weekends but it isn’t as good and the weekend open hours are terrible. Open this gym over the weekend instead of Pitt street with longer hours even reduced classes.

Fantastic experience: Really clean fitness centre. I have no idea about my PT yet(cause I took only 1 session yet) but my trainer Ivan is really friendly and a hard worker. I like it.

Fantastic experience: This gym has remained clean and well maintained after a year. The staff are friendly and always present to tidy things and wipe off surfaces.

Fantastic experience: Virgin Active is the best gym in town! Great and new equipment, the best classes, amazing changing rooms and amenities and fantastic staff, especially Gemma who went above and beyond to make sure myself and my friend had the best experience at the gym :) I highly recommend! :)

Fantastic experience: Excellent fitness club. Yoga and pilates very good here.

Fantastic experience: Start of the art equipment, motivational personal trainers and friendly staff. Recently upgraded from Fitness First to Virgin and am very happy.

Fantastic experience: Great location for the CBD, really friendly and helpful staff and the facilities are modern, well thought out and well looked after.

Fantastic experience: Awesome experience as alway. Super hygienic as cleans performed between classes. Can't recommend highly enough.

Negative experience: Lovely gym happy with everything here, except that it is not allowed to eat your own healthy breakfast in the beautiful and big resting area even though the gym does not have a restaurant where you can buy breakfast.

Negative experience: Their class policy is very strict. If you are 1 min late they won't let you in.

Positive experience: I used to attend this gym and found the location, amenities and overall quality of the equipment and classes fantastic. However, their class policy is frustratingly strict and on multiple occasions I was not allowed to enter a class, which I had been booked into and specifically travelled to the city for, when I arrived just as the instructor closing the door. After many disappointing journeys home I decided that Virgin Margaret Street was not the right gym for me. I's not sure if all studios are this inflexible, but it is a little better at VA Pitt Street.

Fantastic experience: Amazing new branch! Have been going to virgin active at pitt st but this branch is nicer, cleaner and the yoga class here is amazing! Love a good yoga class with Joel and Michelle! Highly recommended! Tad pricey but worth it in comparison to fitness first! I don’t mind paying tad more for better gym equipment, cleaner gym and class that highly motivates you to keep coming back for more!

Positive experience: I used to attend this gym and found the location, amenities and overall quality of the equipment and classes fantastic. However, their class policy is frustratingly strict and on multiple occasions I was not allowed to enter a class, which I had been booked into and specifically travelled to the city for, when I arrived just as the instructor closing the door. After many disappointing journeys home I decided that Virgin Margaret Street was not the right gym for me. I's not sure if all studios are this inflexible, but it is a little better at VA Pitt Street.

Fantastic experience: Very friendly & exceptional service

Fantastic experience: Great new gym, chilled atmosphere!

Fantastic experience: I've really enjoyed going to this gym. From the moment you enter and are warmly welcomed to the time you leave, everyone is just friendly and helpful. The gym is also well maintained and the premises is clean.

Fantastic experience: Normally train in Melbourne, at bourke street. Wow! This gym is nice. Shiney new kit, especially all eleiko bars and bumper plates. Staff are super friendly as well.

Fantastic experience: I used to go to the Pitt Street one. I have transferred to this gym since it open on day 1. I normally do not give any business 5 stars. But I would give virgin active Margaret St. a five star. From staff to equipment, you can’t pick anything is wrong, it’s just perfect, the staffs are friendly, everyone smiles and says hi to you, equipments are advanced and well-found, the gym itself is big and clean, love the bathroom as well, smells good, not like others gym stinks... and I have PT with Andres, who’s very friendly and professional, highly recommended!

Fantastic experience: Great facilities, friendly staff, equipment is nice and clean, bathrooms are 10 out of 10 and great vibe.

Fantastic experience: Pretty spacious health club with lots of room for free weights training. Several studios in upper and lower floors like yoga, HIIT, pilates and barre.

Fantastic experience: There is a sense of premium luxury the minute you are greeted by the friendly front office team (definitely not the case elsewhere). The style and decor is luxury which sounds crazy for a gym. The floor plan allocates large spacious rooms / areas with great separation from other activities which makes for a comfortable and non intrusive environment. A great space with plenty of variation in fitness activities. Definitely worth a visit.

Fantastic experience: Big love for the superstar Latin dance queen Cristina!!!! Her passion , her energy, her technique skills, made me and everyone in the class enjoy it to the max while learning a lot from the best in the industry! I have been with Virgin Active for so so so long but I have to say, this is one of best dance class I have truly enjoyed for a long while, and this makes me want to dance more in future. Hopefully, Virgin can open more dance class by Cristina at this club or my base club Moore Park or both!

Fantastic experience: CLEANEST GYM I'VE EVER EXPERIENCED! First gym I've ever felt was clean enough to walk around the change rooms barefoot. Friendly staff, awesome instructors and premium facilities. I highly recommend to anyone in the CBD area looking for a high quality health club at reasonable prices.

Fantastic experience: I love every aspect of the gym - the staffs, the facilities and the group fitness classes and their star coaches, to the extent that my initial hesitation to sign up because of cost now seems laughable. Also worth mentioning is my personal training sessions with Ting, who's been my rock from day one. He's taught me so much on the gym floor, and it was through his guidance and encouragement that I've gain confidence in doing weight exercises and incorporating them into the routine. Can't be happier with this gym and its people. Keep it up with the great work!

Fantastic experience: Phenomenal. This place is something from the future. I’m a member at another virgin active and just stopped here on my way to uni to have a shower. This place blows me away with how spectacular it is. The entire experience is luxurious, feels like something out of a movie. Certainly worth the premium compared to cheap gyms. I am very impressed with Virgin Active and definitely recommend.

Fantastic experience: Next level gym. Amazing staff, immaculately clean and great energy throughout! Nowhere else I'd rather train!!

Fantastic experience: This is my fav one, the staff are always sooo friendly, it's super clean, great instructors. Good work guys!