Kaya Health Clubs Melbourne City

Negative experience: Yoga teacher literally took my phone and said 'anyone who's looking for your phone see me after class'

Fantastic experience: It’s a really fantastic place to do your workout! This gym is aesthetically pleasing to the eyes while being equipped with the gym essentials. Moreover, this is the gym where they don’t run out of pilates sessions. If you work or live in the heart of Melbourne City, this is the gym to be!

Negative experience: They only care about your money, I have tried to numerously cancel multiple times after my membership had ended. I was told I had more debits to complete, they lack understanding as staff and will not support you for whatever reason you need to leave the club! Be aware of the contracts and read the fine line, I would recommend class pass for more flexibility!

Fantastic experience: I wouldn’t be where I am today without Kaya! My body feels so much stronger and more balanced since joining. The Pilates classes here are absolutely amazing, the instructors are fantastic, and there are plenty of class times to choose from. Love it

Fantastic experience: I wouldn’t be where I am today without Kaya! My body feels so much stronger and more balanced since joining. The Pilates classes here are absolutely amazing, the instructors are fantastic, and there are plenty of class times to choose from. Love it

Positive experience: I have been Kaya member for over a year. I really appreciate seeing the development of the membership system and the booking process — it’s been a great improvement. I also like that Kaya provides plenty of bathrooms and showers, which are enough for the number of members — that’s definitely a plus. However, I find the Reformer machines placed too closely together, making the space feel overly cramped. Also, the class schedule is often packed with no gap in between sessions, which can make the experience feel a bit rushed.

Positive experience: Been to this health club three years ago. It was an awful experience (the receptionist dealt with the situation quickly and put me with another membership advisor tho that’s why I put three stars instead of one). The reason why I wrote the review now instead of three years ago was because of my mental health - I was not in a good position to do anything back then and I was trying to do some yoga to help with my anxiety. I thought I wrote something about my experience three years ago already but I couldn’t find anything in my draft, so I decided to share my experience tonight as I am still haunted by the condescending attitude that I experienced by the staff there three years ago. Because it was from three years ago, things might have changed; I am also a sensitive person, so I might’ve overreacted a bit, so please judge the usefulness of this comment by yourself. I got to know Kaya from someone who posted on the red note three years ago saying it is a nice place and she can refer new members with 6-week free trial. I was looking for a place to do yoga for my mental health so I chatted with the girl online for details and then I went. I booked my tour with Alyssa at 12:30, and she didn’t show up until 30 minutes later. No apologies or anything but I figured it is normal for people to have a busy day so I didn’t say anything. I told her that I saw the post on the red note and came here for yoga. We then went on for the tour. She showed me the yoga room very impatiently and asked me if I’ve been to any yoga places in Melbourne. I said yes. Then she basically interrogated me with a really condescending attitude that “where have you been to? Can you name some of the places?” At that point I was feeling uncomfortable already (I’ve been to couple yoga places before my visit to Kaya but they are not satisfactory experiences so I didn’t want to share). We then went to the female changing room and then headed to a sitting area. After we sat down, Alyssa then asked me “did you see the person who referred you here in the changing room? Can you point her out?” I was confused so I reminded her that “oh I don’t know the girl who referred me here in person. I’ve only talked to her online. If you would like to, you can show me where she is and I can go say hi.” She then tried to explain that she was checking if I am actually a “friend” with the person who referred me even though during the whole time I was telling her that I saw the post online and I only talked to that girl online. I felt really distrusted and unheard. In the end I still signed up for a Yoga class as a trial class and requested to not have Alyssa as my membership advisor in the future - the class was fine and the instructor was really calming and nice but the experience I had at the start was horrendous - the person was late to my appointment, was being impatient and was treating me as an enemy and a liar. I hope during the three years thing’ve changed, but due to my anxiety, I do get haunted by this experience sometimes at night and it is a bit hard for me to let it go without sharing. At the end, I still wanna give my best wishes to anyone who is looking for a good place for yoga/mentation (yoga def helped me a lot to calm me down and embrace my existence), and hopefully you will not experience anything that will keep you from sleeping at night there.

Negative experience: Throughout my 6 months with kaya, using the gym facility is the most challenging moment to exercise. The admin there always see you as a bad client. There is one day I lift weight in benchpress area, I was using my phone to text my family then the admin came to tell me that you have to limit the use of your phone while you are at the gym even when you are taking a break. They are scared that I will record or take a photo of people there. If they caught someone suspicious you can always ask nicely to check if the person did that or not instead of limiting my phone usage. It is also my privacy and duty to use it responsibly. Another day, the admin questioned me again for my identity. When I try to get in the gym I checked in with the admin. When she see my picture in the system is a little different from my face (just because i grow my hair a little longer) they started to get suspicious again and didn’t even ask nicely. They didn’t even ask for my name and just tell me you are not the person in the system. In my mind, I was thinking how can you know? You didn’t even ask for my name or dob or anything yet. There are more inconveniences events that I had throughout my time in kaya such as not putting back the weight bar to its place when finished, even though I’m still standing there not finish and just taking a break. It’s not worth $50 for 2 weeks payment in my opinion, it’s just too much to ask for a peaceful exercise. It come into conclusion I decided to cancel my membership. You are not referring to my complaints at all. I have no issue with the questions when asking for my indentity. But please use proper question when asking, instead of stating I’m not in the system and leave me confuse, please ask for a further details. It is your job to guide your customer what steps needed to be done if there is an issue. We paid you for that. About phone usage, I did not say I was on the phone call or taking pictures as well. I understand there might be some people took pictures discreetly, if you notice that you can always ask them because that is your rights to check. But your staff came to me even I’ve just started 5-10 minutes to my workout and use my phone to reply to my family. It is ridiculous.

Negative experience: I cancelled my membership on 9 March due to the unexpected additional forms required for under-18 members. I was never informed of this during sign-up, so I wasn’t prepared for the extra hassle. I considered renewing once I turn 18, but after this experience, I’m not sure I’ll be coming back. Alex, the manager, assured that my pro-rata fee refund (not a full refund) would be processed within 10-14 days of cancellation. After following up with him FIVE times, I finally received the partial refund on 7 April. Clearly, the customer service and coordination with their financial department needs improvement. This negative review is not just due to the money I lost. It also reflects the poor customer service, lack of transparency, and the inconvenience they put me through. I would advise anyone, especially younger people, to do your research and carefully consider if KAYA is the right place for you.

Fantastic experience: I can't express enough how incredible and supportive the staff at KAYA have been, especially Alyssa. I recently encouraged my 55-year-old mom to join the club, and Alyssa made her feel so comfortable and welcomed. Despite my mom's limited English, Alyssa went above and beyond to help her get started and introduced her to reformer Pilates. It's wonderful to see my mom so excited about her classes; she often takes two a day because she loves the environment and the staff so much. I'm thrilled I chose KAYA, and it's made me want to cancel my gym membership and join the club too. Seeing my mom's joy and enthusiasm has been truly heartwarming. It's not just about the fitness; it's about the sense of community and belonging that KAYA offers. Thank you, Alyssa, and the entire KAYA team, for making such a positive impact on our lives.

Positive experience: Could use some colours. Feels a bit bleak. Lightening up the interiors can create a more welcoming and comfortable environment.

Fantastic experience: Kaya @Emporium is an outstanding health club with top-notch facilities and a welcoming atmosphere! The equipment is always clean and well-maintained. The staff are incredibly friendly and helpful, making every visit a great experience. A special shoutout to Alex, the club manager, who goes above and beyond to create a positive environment for members. Highly recommend this health club to anyone looking for a fantastic place to train!

Negative experience: I had a disappointing experience with Kaya CBD. Be cautious before signing up, as they push hard to get you to register. If you freeze your membership, it impacts your bills, making it seem like the membership never ends. I’ve been a member of several gyms before, but this has been the most difficult one to deal with. (Nightmare) It’s extremely challenging to transfer or sell the membership to someone else. I feel sorry for all my friends—I shouldn’t have invited them to Kaya. ☹️ When I tried discussing the cancellation fee with the receptionist, it became tense. She seemed more focused on the financial side than on resolving my concerns, which made the conversation difficult. She was a woman with short blonde hair and glasses, and her approach left me feeling like the service was more ‘money-hungry’ than customer-focused. This experience has left me disappointed, and I’m now considering leaving Kaya. Hi Koula, If you can’t find me in the system, you can check with your staff to confirm who I am. Her name is Alysa, and if you need your staff contact number I can give it to you Pam

Positive experience: Haven't used the facility yet, but sometimes the app doesn't work. And a suggestion for u: the app should be connected to phone's calendars, it would make the life of an ADHD person, much easier!! ☺️. See ya!

Fantastic experience: I have been attending Kaya for years and have always loved the large amount of classes on offer, the great facility and the excellent instructors. I would recommend Kaya to anyone!

Negative experience: I can see in a lot of responses from the founder of Kaya that cleanliness is super important to them but sadly, I've walked into many classes where the spray bottles used for cleaning the Pilates bed which a lot of people sweat on were either empty or broken so with every attempt to spray, the cleaning agent would just leak onto my hand. Where there used to be spare bottles near the paper towels I'd just swap the empty ones over so the next member will have a bottle that is NOT empty or broken. Yet, today I walked into class and one bed had no spray bottle and the one available on the bed I selected was empty. No spares in sight, only spare bottle was in the holder was a deformed bottle that safe to say was empty. Went to advise reception and their response was...oh really? It would be nice if they could just spend 5mins a day to double check that the spray bottles arent empty and usable so the paying Kaya members can thoroughly clean their beds before and after each use.

Negative experience: I can see in a lot of responses from the founder of Kaya that cleanliness is super important to them but sadly, I've walked into many classes where the spray bottles used for cleaning the Pilates bed which a lot of people sweat on were either empty or broken so with every attempt to spray, the cleaning agent would just leak onto my hand. Where there used to be spare bottles near the paper towels I'd just swap the empty ones over so the next member will have a bottle that is NOT empty or broken. Yet, today I walked into class and one bed had no spray bottle and the one available on the bed I selected was empty. No spares in sight, only spare bottle was in the holder was a deformed bottle that safe to say was empty. Went to advise reception and their response was...oh really? It would be nice if they could just spend 5mins a day to double check that the spray bottles arent empty and usable so the paying Kaya members can thoroughly clean their beds before and after each use.

Negative experience: The classes are generally good however the club management only cares about money. They show zero understanding of their clients situation, lack of sympathy towards them when they for example need to cancel their membership for reasons that are out of their control such as injuries and moving. They ask them to pay for classes that they can't attend. I wouldn't recommend committing to a membership with Kaya club if you look for a flexible membership and a place that understands your needs when life happens to you.

Fantastic experience: Have attended Kaya for more than a year. This is an institution like no other. The instructors are amazing and the personal training is amazing too. I have no complaints.

Fantastic experience: Kaya has truly exceeded my expectations with their exceptional service and unwavering compassion. From day one, their team has been nothing but supportive, always willing to assist with the utmost professionalism and kindness. What truly sets Kaya apart is their genuine care for their members. Their gesture of compassion during a challenging time for me is something I will always hold close to my heart. It’s rare to find such a combination of high-quality service and empathy in a business, and for that, I will always keep Kaya in the highest regard. I couldn’t recommend them more! Thank you Kaya.

Negative experience: Very disgusting, Every second Thursday is debit date, so I sent them a notice to end my membership thinking it will be my last payment. But got reply a few days later saying that I need to pay another fortnight! I replied back to Alex’s email for explanation, but never got response. Kaya kept sending me Payment reminder for the one that I didn’t except and I paid the last $76, just for my peace. But now I am thinking to take it further as I followed their cancellation policy, but still got charged extra. Really not recommending a company like that.

Fantastic experience: It’s been a year with Kaya and will continue doing it affordable price with great trainers from beginner to advanced classes.

Negative experience: I was charged an unexplained fee of 105 AUD for "no show or late cancellation." I’ve inquired about it for over a month with no response, and the refund hasn’t been processed. Now, if I want to cancel my membership, they’re charging me 550 AUD. This service is terrible, and I won’t be renewing. By the way, I scanned my membership card for these three classes. Why did I scan the card but not attend the classes? Scanning the card means I showed up, so why are they still charging me? Before I joined, the staff were great, but once I joined, they ignore any issues. It turns out it was all fake, haha, it's a complete mess lol

Negative experience: Believe me do not join this club, I have been here for more than one year. The yoga mat in Barre room was totally disgusting. It smells like the socks who have wore more than a year. What’s worse, sometimes you still need to stick your face on it. Not to mention the automatic charging policy they have, even if your actual membership has already finished. Or even if I had already emailed them to stop my membership, then few weeks later they emailed me that I still have that automatic charge. Haha what an amazing and funny place.

Fantastic experience: I’ve been attending classes for the past year, a lot of the coaches are awesome! Great place for exercise!

Fantastic experience: truly an amazing club, I loved going there but unfortunately had to stop as I was moving out of Melbourne. Instructors are great, staff is friendly and the gym facilities feel very luxurious, all for a price that is reasonable and so much worth everything

Fantastic experience: Kaya is a good place to do pilates. The place are really comfortable, clean, and smells good. The staff and instructor are very friendly. Worth to try!!

Fantastic experience: I've had an amazing experience at Kaya Health Club! All the classes are fantastic, catering to different levels of intensity which makes it perfect for everyone. The instructors are not only skilled but also incredibly approachable and supportive. The customer service is top-notch; they respond promptly to all my queries and provide guidance whenever needed. The front desk staff are very accommodating and always make me feel welcome. Highly recommended! ⭐️

Fantastic experience: I joined Kaya in 5 months ago for the reformer classes to build back strength after a back injury. The instructors are really great, always providing options to reduce or increase intensity depending on your level. Once aware of my injury, they never fail to check in on my during class. This support and understanding gave me the confidence to start doing the circuit classes which is ultimately what I enjoy the most and wanted to return to post injury. Special mention to Kat, Esther and Lauren for always checking in and helping me with modifications!

Negative experience: I've been a customer at Kaya for 2 years, but the management is terrible at handling complaints and retaining customers. Many experienced teachers have left, replaced by less experienced ones, which is disappointing. Recently, I was incorrectly charged for a freezing period despite submitting my request in May, well before their platform migration. There was no communication about the new freezing cycle calculation, yet I was charged the full amount and credited back based on the new calculation. I have reached out to the management team, the communication with the team via email and mobile was poor and unempathetic. The manager, Alex, was especially dismissive and rude, cutting me off while I explained my situation and told me to listen to what he had to say. Overall, very disappointed and cancelled my membership. However, I have to point out that reception ladies are all very lovely and welcoming. For those who want to join, please do your research and visit many places before joining.

Fantastic experience: Highly recommend!!!! Kaya Health Club is a great place if you are interested in Pilate, yoga, Barre and fitness exercises. All the instructors are friendly and helpful and the staff everyone is welcoming and nice all the time. Kaya helped me a lot to improve my physical and mental health.

Fantastic experience: I've been a member at the CBD location for about 5 weeks now and I absolutely love it. I joined because of their reputation with Pilates but in doing so I have found many other things that I enjoy such as Barre and Fitness Circuit. I recently had spinal surgery and (once it was safe for me to start doing classes) all the instructors have been really accommodating with providing me personalised modifications to suit my recovery needs. I never thought I would enjoy more 'typical fitness' classes (i dont like cardio) but the fitness circuit classes offered here are really fun and rewarding, as well as being easily customisable based on your level of strength/experience etc. Big upsss love coming here everyday :)

Fantastic experience: Beautiful gym and wonderful staff, the classes cater to all types of attendees with a range of achievable to challenging activities. I've loved it and highly recommend.

Negative experience: DO NOT SIGN UP AS THEIR MEMBER. guys trust me this club will try to charge you on whatever additional fees they could to earn more money. My girlfriend had a terrible cramps but however the customer service wouldnt want to waive any fees and told her that she could only help to cancel the class BUT WITH CHARGES ($35) , can you imagine how they treat you as a customer, forcing u to come to all classes if not they'll be charging you as much fees as possible. DO NOT GO

Fantastic experience: Love the place! I always loved doing yoga sessions and Pilates. It’s one of the best Pilates places. I moved houses so I’m no longer able to attend and I’m so sad about it! Please open more location!!

Negative experience: "All of our membership are ongoing terms, and only stop after a 14 day written request of cancellation and final debit have been received. - Kaya Member Care Reception Said" If you're considering becoming a member here, please think twice! Here are some things to consider: •Booking a spot here is not guaranteed if you may end up on a waitlist. If you receive a reply, even late at night, and don't respond with a "Yes" promptly, they will accept you right away. Failure to show up will result in a $35 charge. •If you're on a six-month contract and it ends, they'll automatically charge you as usual because you didn't submit a cancellation request. •The bathrooms here are consistently humid, moldy, and the floors are slippery, indicating low hygiene standards. If cleanliness is important to you, think twice before showering here after a gym session!

Fantastic experience: I have tried most of the Pilates studios in the CBD and Kaya is by far the best and most affordable as it is one of the only ones that offers unlimited classes at a weekly price ($35-$45). They have a great timetable and offer many classes other than reformer along with a full gym! Great instructors and friendly staff. Also it is always clean and smells amazing. It’s perfect

Fantastic experience: A calm and hygienic facility with friendly staff. I appreciate that I can work out independently in the gym or join a class depending on my mood. My favourite class is Yin Yoga, this relaxing form of yoga has been amazing for my overall well being. Thank you Kaya. x

Fantastic experience: I love Kaya, it is more than a normal gym, all the personnel there are very professional and friendly and the classes are diverse. There is a space where you feel motivated to workouts Thank you Kaya for this amazing time!

Positive experience: I had a great time working out in Kaya. The instructors are really fun and encouraging. I loved their FC, Barre and Reformed Pilates class.

Fantastic experience: I was trying to find a place to work out that would meet all my requirements and then Kaya came into my life. I couldn’t be happier!! I love everything about Kaya! The classes are just what I was looking for, the space is super clean and organised, the girls from the front desk are super friendly, the vibe of the place is great and the instructors are amazing especially Lauren’s, Esther, Matt and Jose. I wish Emporium would also provide cycling classes tho :D I feel super motivated to go to the gym now!

Fantastic experience: I love coming back to Kaya Emporium! Everyone is really welcoming and ready to help you! I have enjoyed the Reformer classes with Zoe, Matt and Julia. Matt is amazing, funny and makes you start your Monday in a great way, now I know why it is always booked out!! Zoe is really lovely, and Julia really cares about every member and makes sure you are doing good. Thank you for the whole Kaya Team for providing a great space and service!

Fantastic experience: Kaya is an amazing gym with a great atmosphere and great classes. The coaches and staff are kind and helpful and are attentive. Equipment and bathrooms were always very clean and I enjoyed my time there. Thank you Kaya :)

Fantastic experience: Kaya is the perfect fitness club, love all the classes and instructors. Big fan of Barre classes which are the best in Melbourne!

Negative experience: I went to classes 2-3+ times a week over the course of a year and at first it was really good, there were lots of nice and patient instructors but got progressively worse. Staff have terrible attitudes. I would book the same times every week and one particular instructor would not take the class for three months if I was in it, I have no idea why and at first I thought she was maybe sick or on holiday but then other instructors who would take the class for her would give me weird looks and other regular members too. I decided to cancel my contract because I was getting a very bad vibe from people, and the particular instructor showed up and took the class. Maybe someone complained about her and she thought it was me, but it was such a strange situation, and felt like bullying. This same instructor told my friend who was experiencing back pain after a slipped disc that this is not clinical Pilates, as in she should not have to deal with trying to accommodate this during class. Then another instance where the receptionist gave me the wrong room number for the class, but everyone else the right room number. The final straw where I decided not to go back anymore even though I had two weeks left in my contract was an instructor saying to me, “my god you’re slow” when I left her class, I complained to the manager about this and not sure if anything was done, but he decided I was probably just stressed from work and should try yoga. I can’t say I would recommend this place to others who want to workout in an inclusive environment, where they feel adequately supported to reach their goals. It’s also a real shame because I had joined to try and help my anxiety, instead my anxiety was triggered ten fold by my experiences.

Negative experience: The reception force me to borrow towel from them for ($2) otherwise they said not let me go to class. But my friend came later after me , she didn’t bring towel either, they didn’t force her at all. Why don’t they treat everyone as same way?? I recommend two people sign for membership, I didn’t get any free week at all, when I asked them, they said just the person you recommend will get 4 weeks promotion. Before I sign membership here , my friend recommended me . I didn’t get any thing free weeks at all!!

Fantastic experience: There is an excellent range of equipment. The staff are allways friendly, welcoming and an helfull. The trainers who run classes have excellent expertise. The center (building) has a very comfortable atmosphere. Axcess to personal trainers is very convenient.

Fantastic experience: Back on track! After a 5-year break, I made the amazing decision to start again in Kaya. Feeling better and healthier, Shoutout to the professional instructors and the great environment. Let's keep pushing!

Fantastic experience: Kaya's a great place to start a fresh day with some workout. The facility, the classes. the instructors, and the staff are nice and helpful. Pilates, Hatha and Yin classes help me improve many things in just a few time. Overall, awesome experience.

Fantastic experience: Nice place

Fantastic experience: Great price given what’s included. There are so many class times to choose from, which makes fitting workouts around a busy schedule super easy.

Fantastic experience: It was an amazing experience to be part of Kaya family. Big thanks to extraordinary instructors, convenient location, and complete facilities

Fantastic experience: Such a great gym, if you like reformer pilates - you won't find a better deal in Melbourne.

Negative experience: Everything was just ok tbh, one thing I don’t like about the gym is the smell of it and every time I put my stuff in the locker it smells like the gym. I hope they change / put some other air freshener … (replied to ur message : it’s the elevator and entrance area)

Fantastic experience: Everyone is extremely friendly and very helpful, location is great and I love how many classes they offer at different times so it's easy to fit them into your schedule :)

Fantastic experience: If you’re looking for like a one-stop-workout gym for your workout classes or sessions, then KAYA is for you. Aside from their wonderful set of classes, they also have clean and great facilities perfect for everyone.

Negative experience: I filed a real name complaint against Alyssa Guevara, the person responsible for hosting me and journey. During the conversation, she spoke very quickly and didn't try to understand my question, saying "i dont understand." She was very unfriendly to me, especially when I asked questions about refunds and precautions. They even asked me how much 800 ➗ 2. Do you think I'm bad at math? I am a consumer and I confirm my policy. Am I doing something wrong? When she asked me about my job, she found out I was a chef and she body-shamed me, saying "that's why", meaning that's why I'm so fat. And at the beginning of the conversation, I said I wanted to lose weight. I don't understand why I came here to be judged by her. Her whole behavior made me very uncomfortable, and she was very unfriendly. Now I want to book my course online, but I find that she has not activated my account, so I cannot book my course now. I asked my friends about their experience of registration, and they were all kaya staff who helped them activate the account, but I didn't get any help, nor did I receive subsequent emails to activate it. It was such a bad experience from the start, and I have paid for the membership, and I really regret it.

Fantastic experience: I have been going to Kaya for a few months and absolutely loving it. The range of classes and different class timings allows me to pick classes that fits my work schedule The environment is nice and calming as well as aesthetically pleasant.

Fantastic experience: Have been a member with kaya for half a year and do enjoy the Pilate classes there. A really good place to do daily exercise after work.

Fantastic experience: I love KAYA so much! The instructors are friendly and they have so many classes in a day so you don't have to worry about not getting a spot!

Fantastic experience: I cannot fault my experience at KAYA. The facilities, staff and classes are fantastic and it is a truly inclusive and supportive environment. The classes are varied and structured in a way that makes them accessible to all abilities, and the instructors are knowledgeable and friendly. KAYA has provided the perfect space for me to move and strengthen my body without judgement or limitation and I am so grateful to have found such a wonderful community

Fantastic experience: I have absolutely loved Kaya. They helped me to get back on track with my fitness journey which I have struggled for years. The staff is always helpful and understanding. Would recommend it anytime!

Fantastic experience: Kaya has given me so much peace and introduced me to pilates which has now become a regular part of my weekly routines. The staff are always so friendly and the space helps calm me after a hectic week at work.

Negative experience: Good decoration and classes, however had a really negative experience with one staff (not the instructor in my class), moody and interrupts customers rudely. Being really affected by her unprofessional attitude, I asked to speak in private out of respect, unfortunately received no basic empathy, not to mention an apology. I think places like this should know that people come to yoga/ meditations only half for physical health, but half for mental health or selfcare purpose. If you are not in your best mood and can’t even be patient (if not polite) with customers, you shouldn’t be working. Explaining a whole lot personal situation like “I shouldn’t even be working at this hour” is simply not professional. I went to Emporium club with the genuine plan to sign up as a member, unfortunately I could not even enjoy the trial class that I paid because of this negative experience prior. I would not recommend this studio to any of my friends or colleagues and will honestly share the reason with whoever thinking to try yoga/ Pilates for self-care purpose. We all have stresses in life, keep in mind you are a “mind-body” studio. Keep the place calming and somewhat positive is the least you can do. I didn’t even bother checking the name of this staff, judging based on the attitude, it’s likely someone from the management. This saddens me even more, team lead/ senior stuff set the culture of a business, if you are not someone with the ability to take feedback or treat customers with basic professionalism, this will impact the public’s impression of the brand, just give it time. ——————————————————————— To the particular stuff that I had issues with last night: you emotionally interrupted me saying I was “raising voice”, feel free to check with any of your colleague or footage, I don’t think this would be agreed by anyone present. A leader without the ability for reflection is worrying, your staff might not have the gut to point it out but from a customer’s perspective, the two young receptionists were way more professional and friendly than you last night, and your staff explains the high Reviews score on Google. If you wish to give me a “come back” with the nitty gritty from your perspective, I’m more than happy to elaborate things from mine too. However that’s not helpful in changing the impression that you have left me with or solving the issue. I’m happy to be contacted via email or phone (when not at work) for further discussion, however no more emotional dominant attitude please. I work in Mental Health setting as a clinician, one of the hot tips I give my clients with anxiety and depression is trying meditation and yoga for mindfulness and self-regulation. This experience makes me evaluate my advice to clients not knowing how their social experience is going to be. I’d like to see some progress from your team, and wish you all the best with business.

Fantastic experience: Matt’s class at Emporium today was unfailingly fantastic. I’m writing this in return of his kind motivation and words of affirmation. Sets was fluctuating between our body limits but his words softened everything! We was so happy after class. Hope Matt and the whole team at Emporium will always healthy and happy. You guys never fail to make our day!

Fantastic experience: I was looking for a yoga studio that would help me calm and help me meditate as my job is filled with high stress levels as a manager. Found Kaya in the process which had made my life so much easier to manage work and my health at the same time. Love Kaya❤️

Positive experience: Edited: The studio kindly left a reply appreciating my feedback, so I thought it fair to elaborate. Disclaimer: my email address is not the same as my membership-affiliated one, as I'd like to remain anonymous. Honestly, it's a gorgeous studio, absolutely a divine experience coming in. The neutral aesthetics and softer lighting make it feel truly decadent, a real treat of a workout space, and I'm very appreciative of the effort Kaya makes to maintain that ambiance, which I think is one of their strong selling points. The amenities and toilets are also wonderful at elevating the ritual of post-workout maintenance, facilities are of high quality and are extremely clean and well-kept. The instructors are very well-trained (I speak specifically for reformer Pilates, as that is my principle form of exercise at Kaya especially). Unlike many studios (I'm looking at you, KX, especially!) the teachers are extremely well-trained to emphasize good, safe form (spinal alignment, breathing pattern with exercise, pointers about common mistakes and how to remedy them, individual corrections are a star quality as well) and giving detailed instructions and options to level up/down, but they also bring an infectious enthusiasm, are humorous, charismatic and are really welcoming and joyful about embracing exercise to cultivate a sense of well being- this is a vibe I find is so important especially if you're just entering group classes and aren't feeling very comfortable or especially, intimidated. We've all chosen to take time out of our busy lives to enjoy together a workout that makes us feel stronger, fitter and more health and I am all for it. The front counter staff are also really bubbly and every interaction is so effortless and professional. Definitely not the kind of snooty, judgemental aura you might expect from a gym with this kind of marketing angle/demographic target. I'd say I was perhaps a bit strict on deducting two stars, because the above really were standouts for me, but the limit of a class a day and the $35 cancellation fee combined were a bit of a letdown. For the fee you pay, it's not unreasonable to expect the studio to uphold their 'unlimited classes' angle and literally, enable you to book as many classes as you want, especially if you're going to be fined for missing/being late/cancelling within three hours. I don't mind being fined what is basically the cost of a weekly core membership, so long as I really can do unlimited classes but if I can only do 7 classes maximum a week, especially one each day it's really at odds with my current fitness regime of doing the occasional double, especially when my work commitments mean certain days are an absolute impossibility. With the current limitations it would be more reasonable to have a penalty system more like Virgin Active, which puts a temporary freeze on your ability to book classes if you miss a couple within 7/10 days, but fining (though I appreciate the more optimal cancellation window) alongside the 1 class/day rule is a bit of a steep setup. I know you can try for a second class if you phone a half hour before and they have places available, but if it takes me around a half-hour to make it to the studio, change and be in class before the door shuts promptly at the designated start time, its not a risk financially and time-wise I'd take. Does the club have any plans in future with the expanded class places if more reformer classes are simultaneously available of removing the 1 class/day limit? If you're a fitness junkie this is the biggest detractor, from my standpoint. As well, at least in the CBD studio, there are limited barre and yin yoga classes and usually they book out very quickly. Sometimes I'd like to do reformer and wind down with yin, or do a barre+yin combination but with the current system it's impossible, as those classes are virtually booked out. Hopefully with the influx of Barre Body instructors (especially Amy, she is fantastic, hilarious and a brilliant motivator) we will have more barre classes.

Fantastic experience: Love my gym, the benefits of being able to get all my health and fitness included within one membership fee is amazing. I do Pilates, all Yoga classes, Barre and have access to the weights and cardio rooms (there's other classes available too). It's a high-end experience and I always walk out feeling better than how I walked in.

Fantastic experience: KAYA Emporium is amazing, I have been to several different gyms in Melbourne and this is by far my favourite... the staff are super friendly and I love the Yoga and Pilates classes. Highly recommend :)

Fantastic experience: My experience at Kaya has been absolutely incredible! It has been everything I needed for my well-being. All the staff have been so accomodating and helpful! Every instructor/ staff member I’ve met makes me feel safe and comfortable. I would love to share a massive Thankyou to the loveliest team ever! Xxx

Fantastic experience: This place has honestly everything I need: high intensity options(circuit & barre) for the weekends and more mindful focus oriented options(yoga & pilates). The staff are just so lovely and helpful and they do try to stay open even on public holidays(with reduced hours which I think is in good consideration of the staff). Clean showers (shampoo, body wash, hairdryer and even clothes iron provided). I just wish there were more yoga classes and maybe dance classes (in the future).

Fantastic experience: I love the pilates classes so much, it fits my uni schedule really well. the teachers are also super friendly. When i applied the program Lauren helped me a lot and explain how the program worked. overall a 10/10 experience, I highly recommend :))

Fantastic experience: The environment is very comfortable and very clean. Class timetables are available online and is very flexible to change timing. The instructors are all friendly and helpful. Very happy with my Pilates and Barre classes.

Fantastic experience: I love kaya! My favorite pilates instructors are Emma, Lauren and I’ve recently really been enjoying Sophia’s classes! I like that there is always a focus on the educational and fundamentals of each exercise as well as a challenge point that not only burns but helps you feel stronger over time.

Fantastic experience: I highly recommend Kaya if you are interested in reformer Pilates. There is a Foundations class which is free for members which provides the theory as well as practical tips about the operation of the equipment and then a workout. If you are new to reformer this really helps you feel confident in classes. Plus all of the instructors offer easier or more challenging options so that all levels are catered for. It seems like I haven’t done the same exercise twice yet as there is always so much variety.

Fantastic experience: A beautiful, clean and modern gym. I found the membership very affordable for what you get in return. Unlimited reformer, barre, yoga and fitness classes, plus access to a small gym. Staff always helpful and friendly. Just remember to book classes in advance as they are sometimes tricky to get into. Late cancellation fees are really high which is my only issue, but it makes you show up!

Fantastic experience: KAYA is my happy place. A place where I look forward to go to everyday for getting stronger and better at my fitness. Always have got into classess and off the classess with assistance available whenever dialed-into the club. Enjoying my Pilates journey so far and can say I definitely see a BIG difference in my core strength through different workouts by the lovely instructors Bri, Charmaine, Erin and Matt running the classes with utmost care and smile Thank you Alyssa for all your help on day 01 and onwards on my journey with KAYA!

Positive experience: Really happy with the feeling of the classes and overall club style. My only comment is that one or two of the instructors need to work on not being snarky when correcting form in Pilates. I personally find it discouraging when progressing my fitness levels. Other than that the classes are pretty enjoyable.

Negative experience: If you want pilates to be more exciting by having an instructor slam a classroom door in your face, then this is the health club for you. My wife's workplace recommended this place for pilates. Everything went well in terms of booking in, showing us around etc, seemed very pleasant. On the morning of our first class, my wife had a bad fall on the way to Kaya; just an accident. We called and explained what happened, and so the club bumped us up to a class kicking off 15 minutes later; very nice of them we thought. When we finally arrived, they told us they only had space for one of us. Not what they said over the phone, but since we were inadvertently delayed due to my wife's fall, we had no expectations of being squeezed in. They said they would wait to see if anyone else didn't show up and let us know. When they told us we could both go in, we immediately walked to the class entrance, literally 4 metres away, and the instructor slammed the door in our faces. We explained this to the reception, politely asking what on earth had happened and the receptionist's reply was "we have a policy that once the door to a class is shut, nobody can go in". Wow. It takes a particularly bad sort of human being to slam the door in anyone's face, but slamming the door in the face of someone walking into a pilates class is really quite something. I dread to think what's going on in the instructor's head that she honestly thought that was OK, especially from someone apparently working in health, wellness and injury prevention. Very sorry my wife fell over on the way to our pilates class guys, and that your instructor felt the need to slam the door in our faces because of it. Curiously, the lady who showed us around Kaya yesterday told me that my own workplace, as distinct from my wife's, used to also have an arrangement with Kaya but that my workplace had "stopped returning her calls". I think you'll find that if you slam doors in people's faces, many more people and businesses will stop returning your calls.

Fantastic experience: Kaya has been a life changing experiences for me :) I have never enjoyed any exersice in my whole life, not until I came to Kaya and found my new hobby in life! Now I could easily do Pilates 5 times per week. All the instructors have been very helpful and suppportive as well. Thanks Kaya for transforming my life :)

Fantastic experience: What I love most about Kaya Emporium is its convenient location for someone working in the city, and the ease at which I can book classes based on my schedule. I also love their holistic approach to fitness with the great variety of classes that they offer–whether it’s a high-intensity circuit session, or a more chill and low-key Yin workout.

Fantastic experience: I have been a member with KAYA since 2019 and I have always been impressed by the quality of service and different class experience I had. The staff and teachers are friendly, willing to help when you are struggling during the class. I feel refreshed by the end of class, especially after busy day at work. Thank you Kaya for having me. It's been a great journey.

Fantastic experience: I joined Kaya 2 months back and having a wonderful journey. From polite staff, hygienic workout areas to helpful coaches everything is amazing here! I enjoy doing all the classes available here especially Pilates and FC hosted by Lauren and Alex. It’s actually great for one to explore the different workout sections and then chose what they enjoy doing the most. Though I wish Kaya can have Zumba classes as well in future!!

Positive experience: A very honest review of KAYA in Melbourne CBD! Positives: - Classes/instructors are super efficient and staff are very friendly (particular shoutout to Matt Culley, best instructor imo!!) - Very modern & clean environment - Good central location for before/after work sessions. - Weekly fee is affordable compared to most other Pilates studios (you can book as many classes as you want and they also offer fitness/boxing classes & standard gym equipment). I was on the 12 month membership and paid $70 fortnightly. Negatives: - Any offer that states a “free” period when you join KAYA, you’ll end up having to pay for at the end of your membership. I joined on an “8 week free” offering and am still continuing to pay the fortnightly fee despite my 12 month membership ending. Found this super deceiving and I’ve never previously experienced a gym doing this. - If you don’t show up to a class you’ve booked or don’t cancel your booking within the 2 hours before the class starts, you get charged $30. Ridiculous cost when you’re already paying a weekly price imo. Don’t recommend KAYA for anyone who doesn’t have a flexible schedule! - Classes are booked very quickly so you need to book at least 3 days in advance to ensure you get the time you want.

Fantastic experience: I have been thoroughly enjoying the Pilates classes and Barre sessions. The instructors have been fantastic, and the sessions have been challenging. After a month of consistent practice, I have noticed improvements in my posture and overall body shape. However, due to my busy schedule with my studies, I haven't been able to attend classes as frequently as I would like. Currently, I can make it to two classes per week, but sometimes I found it can be challenging to find suitable time slots. I wanted to suggest if it would be possible to have more classes available from around 1 pm to 4 pm. This would greatly help individuals like me who have limited availability in the evenings and mornings.

Fantastic experience: I’ve tried all different classes since I joined Kaya, I really enjoyed them! The teachers are nice and the class are set well. The environment is also so nice and welcoming, whenever I came the staffs were very friendly and patient to help and greet. Loving my Kaya journey :)

Fantastic experience: Kaya is a lovely, welcoming space with wonderful teachers and classes. 45 minutes doesn't seem long yet I'm always sore after, but the good kind sore! I've definitely seen changes in my physical and mental health too. Absolutely recommend to anyone thinking of joining.

Fantastic experience: I have been a member of Kaya for five months now, and I find it very convenient to have everything available in one place. The variety of classes and reasonable prices initially caught my attention, along with the flexibility of class timings. Additionally, the quality of instruction provided by the trainers is exceptional. All in all, my experience at Kaya has been fantastic, and I am thoroughly enjoying my time there.

Fantastic experience: Kaya is everything I look for in a gym. The classes are fun, the teachers are engaging and the staff are helpful. The Pilates classes are beginner friendly but if you are looking for a challenge, the instructors are very good at providing modifications to the workouts. The environment of Kaya is very calming. It’s clean and it makes you want to go there! Sign up and you won’t regret it!

Fantastic experience: I've been a member at Kaya for about 4 months and I love it. The classes are great, the staff is friendly, and the environment is very comfortable. The variety of classes is also a plus for me because I'm interested in both high-intensity exercises like fitness circuits and less intense classes like Pilates. Highly recommend.

Fantastic experience: Cannot rate Kaya high enough. Incredible quality for price. Instructors are all quality, bring a beautiful depth to practice (particularly Yoga) and ensure your form is accurate to avoid injury. Special shout-out to Beata for guiding my yoga practice in such a heartfelt, fun and conscientious way. I always leave Kaya feeling better than I went in. Many thanks to the team.

Fantastic experience: Amazing pilates gym. The environment is polished and clean, the staff are attentive and the booking system is easy to use. I had a good experience with most instructors and found them to be welcoming and knowledgeable. I am regrettably now moving gyms due to work movements, otherwise I would have continued here on an ongoing basis.

Fantastic experience: Worth every star in my opinion! All I can say is wow, what a gym, what a studio and what a business. Kaya offers high quality instructors, a large variety of classes on an affordable weekly membership price. The studio is beautiful and always clean, calm and serene. The instructors AND staff are always genuinely friendly and helpful. I look forward to each and every class I attend each week and the instructors are a large part of this reason. Being a young mum, who has returned to work and other family commitments I always feel energised, centred and recharged after a class at KAYA :)

Fantastic experience: My experience at Kaya has been amazing, the staff are extremely friendly and helpful, the classes and instructors are amazing! My first day at Kaya, a staff member Alyssa was kind enough to accompany me in one of the classes to help me feel comfortable and boost my confidence. Compared to the other gyms & fitness clubs I’ve been to, Kaya feels like a safe space to me as a woman. Would definitely recommend to anyone looking to join!!

Fantastic experience: Thanks for being my second home Kaya

Negative experience: If you join a member, they will deduct fees arbitrarily, they will deduct more fees, or they will come back. The manager will swear, the mouth is dirty and bad. Collect money indiscriminately, be careful with your bank card, do not refund money, and find reasons to deduct money. The manager here is so bad, made me sit and wait for a long time, and has a bad temper. Is there no salary here? so hot? I wish you an early closure.

Fantastic experience: A fantastic club! Great location, approachable and enthusiastic instructors and staff, clean and ambient environment. Very glad I was introduced to pilates and yoga through KAYA – it's a lovely place to start your mornings or wrap up after a hectic day!

Fantastic experience: Been here for 2 months now - gym is extremely clean, staff are super friendly, instructors are all excellent. Special mention to Monday yoga with Guilia; my flexibility has gotten noticeably better and I really appreciate how easy it is to learn from her especially as a beginner. Overall fantastic gym, trying to get all my friends to join :)

Positive experience: The facilities at Emporium are top notch, clean and modern, you generally just need a bottle and towel. I loved the yoga studio. Kaya is great for if you regularly want to attend pilates and/or yoga classes as the pricing works out to be more cost effective than most studios. Additionally you have access to gym facilities. I made the decision to pay an early exit fee due to a combination of a few things. - The responses to low rated reviews. They are, in my opinion, unprofessional. It was in reading these that I decided to just wait out my minimum term and pray I had no issues I needed to go to them for. - If you arrive within 5-10 minutes of a class there is a chance you could still be late as you have to be manually scanned in. There's normally one person on front desk so if someone has an issue, a queue forms and you have to wait. - Kaya has the highest late class cancellation fee I've seen across any gym ($35). I've only had to miss a class once in my life and unfortunately it was with Kaya! I had an overlap of gym memberships (thinking this ones term would end a year from my start date - read the contract as they push it out if you get free weeks and/or pause), and its like night and day with my new gym. Kayas great if you want some pretty facilities but you can most likely get a similar or better experience elsewhere!

Fantastic experience: Kaya is a holy place for me; I can't express enough of the benefits I have seen on my body in my mind. I feel so much love from the staff and teachers. I love how lovely Anna and Esther always welcome me with smiles, and Matt, Jose, and Lauren's morning classes make me start the day with a smile :) Bray's boxing classes are a bomb, and Gaynor and Lama are also outstanding teachers. This place makes me feel like family <3