Club Lime Norman Park (Active Life Fitness)

Negative experience: Most unfriendly gym staff I’ve encountered and so many teenagers using this gym without membership. You spend half your session waiting for a group of 5 or 6 teenagers to finish on one piece of machinery for over an hour. None of them have towels nor does anyone at the gym bother to manage the place by any means. Don’t waste your time. Plenty of good gyms elsewhere in the neighbourhood.

Fantastic experience: Prime

Negative experience: God forbid you ever lose your job. The gym will say they’re doing you a favour by waving the “pause membership fee”. Yeah, that’s right… even when you’re unemployed and you can’t go, they still want your money! Now they need me to fill in financial hardship paperwork and provide medical certificates. They are leeches.

Negative experience: Unfortunately the Squash Court is in a state of disrepair with holes and cracks in the walls. Air conditioning works sometimes while Yoga classes held in front of industrial fans doesn't project peace as weights are being dropped from the floor above. Read the T&C's carefully as this company is the stereotype for memberships. Read the reviews. There are many gyms in the area to choose from. I'm out! I'll save the bot the trouble; please contact member assist team bla bla bla. Well the member Assist team answers with "well thats your choice" and dont actually assist you. I think they have forgotten they are in a service industry.

Negative experience: No air conditioning in a gym in QLD? Really? Some of the equipment is older than me. Worst gym I’ve experienced in Aus in 20 years.

Negative experience: The gym is good, but Please fix the AC!

Negative experience: After multiple complaints and reviews of a broken air-conditioning problem they still haven't done anything about it. I'm quitting this gym this month.

Negative experience: Fix the air conditioning please. You might as well have your gym outside. If it’s 30 degrees outside, the last thing I want is to enter a gym that’s 28 inside. If you can’t train infront of a fan, you’re going to have a hard time! Stop buying so many useless fans and invest in better air con. Ridiculous!!!

Fantastic experience: Great range of equipment and facilities - squash courts, steam room, pool, yoga room.

Fantastic experience: I love go to the Gym and I choose this one because it's very close to my house. They updated all the cardio machines! Now it is perfect! The gym improved a lot last year!the gym it's huge and the people inside are very polite all the time. I found the place very clean and all the customers clean after themselves. The app to come in is very useful!. They have a swimming pool but I never tried.

Fantastic experience: Staff are super lovely and friendly nice atmosphere to workout

Fantastic experience: Love the gym, would just love if the new bought rackets are free to use!!! We pay the membership so please

Fantastic experience: Love the gym, would just love if the new bought rackets are free to use!!! We pay the membership so please

Negative experience: Dealing with Club Lime has been a huge headache! They kept trying to charge my cancelled credit card, racking up fees without clear communication. Even worse, they blocked my gym access but continued to charge me for a membership I couldn't use. This felt completely unfair and dishonest. When I tried to sort things out and cancel my membership, they made it really difficult. They insisted I pay off all the questionable charges they'd piled up before they'd let me cancel. Throughout this ordeal, they were unhelpful and made me jump through hoops, showing little concern for my situation or fairness. Club Lime needs to seriously improve how they handle billing and customer service. Their current approach is unjust and aggravating, pushing customers away instead of helping them. Edit: as expected club lime responded trying to explain their terms and agreements as if I dind't understand instead of understanding that they are predatory and most likely illegal.

Negative experience: Awful customer service

Positive experience: Good small sized gym, the only downside is no hack squat machine

Positive experience: Can you move the bike rack back more so the front wheel of the bike doesn't fall through when you try to park it there, it is difficult to park without scraping paint off the part above the wheel. Unscrewing the rack and rescrewing it half a meter back will do the trick.

Fantastic experience: My gym

Positive experience: The place isn’t bad but maaan the aircon is nuts. Especially when working out. I feel like I’m gonna get sick everytime I come in here

Fantastic experience: Great gym, good equipment and the best PT this side of Brisbane. Highly recommended and reasonable pricing.

Fantastic experience: Very good gym. Equipment new and clean plus steam room. Staff helpful

Negative experience: As a family we have been going to club lime gym (including healthworks and activelife) for a decade; however, this gym has deteriorated significantly since club lime has taken over. The roof leaks, there are puddles of water/buckets everywhere when it rains, which is a work place health and safety issue. Outside of the gym managers, staff are more interested in planning what's happening over the weekend than even bothering to say hello to you as you walk in. At any given time half the cardio machines don't work and it's the same with the TVs. I use to do the classes, which have also dropped off as they didn't get the appropriate council license. I'm sure I'll get the token response saying please contact something @clublime to share your grievances just as bland as that response is, you're better of going to another basic franchise gym as this place is ripping you off. As seen by the other recent comments some basic changes would go a long way as you've just lost a customer that is expected to pay upwards of $20,000 in lifetime fees - do better club lime management.

Negative experience: This gym is HORRIBLE. It’s clear from the fake 5 star reviews, horrible management/staffing, exploitative payment plans with dishonour fees the same price as the weekly fee, downsizing of all classes and facilities, and that god ugly paint job over the previously wonder mural that all clublime cares about is securing vulnerable customers then locking them in for as long as possible. I’ve been attending this location for 4 years and I have not had anywhere near this much trouble that I’ve faced in the past 4 months. Have some respect for urself and ur customers. This is just sad. If the previous owner manages to read this PLEASE buy this gym back, they tuned ur beautiful community into a ‘broke planet fitness’. If I could rate it a 0/10 I would.

Fantastic experience: A well sized gym with full facilities and EXCELLENT staff! I was fortunate to be looked after by Javier who was welcoming, made my visit straight forward and all round great service!

Positive experience: Not a bad gym. But a lot of the equipment is very tired or completely out of order. 5 of the 8 treadmills has been out of order since I became a member (4 months). Clearly not one dollar in the maintenance budget. The staff are fantastic though but think twice about joining if you plan to go in peak times as most of the cardio equipment will be in use due to no maintenance .

Negative experience: As the other members mentioned this place has been deteriorated in the last years. I have about 7 years of membership with this gym and my experience changed from great to horrible since Club Lime has taken it over. I used to love to go to the spinning classes 3 times per week and now there is only one class per week at 7 am. Members don't have enough cardio workout options and many of treadmills are often "out of order" .Also, the water bubble in the weigh room does not have cool water what make the experience in this gym even more unpleasant .

Positive experience: The place isn’t bad but maaan the aircon is nuts. Especially when working out. I feel like I’m gonna get sick everytime I come in here

Fantastic experience: Very good gym. Equipment new and clean plus steam room. Staff helpful

Positive experience: Solid gym.

Negative experience: Used to be a great gym. Now they don't fix any of the equipment because apparently head office won't give them.funding

Negative experience: Used to be great when it was Active Life but since Lime has taken over the standard has dropped a lot. please get your act together or memberships WILL drop.

Negative experience: Try to cancel your membership, it’s the worst experience. I get you’re a publicly listed company, and you want to retain members to impress shareholders, but don’t do it at the cost of destroying your reputation. The way you treat customers on the way in is EQUALLY important as how you treat them on the way out.

Positive experience: Club Lime Norman Park used to be one of the best Gyms in Brisbane when it was operated as Active Life. However, since Club Lime have purchased the business, unfortunately the once well maintained equipment is in poor condition or even unusable. Hope they listen to their members and lift their service.

Negative experience: Unfortunately even though the gym is lovely some of the staff aren’t. When ringing up to fix a problem I spoke to a person named Izzie. After being spoken to rudely on the phone multiple times, when I asked for one thing to be done they were blunt, abrupt and then hung up on me. Definitely not a great feeling to receive from someone who is “there to help you”.

Negative experience: Since taken over by Club Lime, the equipment has not been maintained and the membership price has gone up multiple times. Multiple pieces of equipment have been out of service for months. My only regret about cancelling my membership is that I didn't do it sooner.

Negative experience: It used to be a nice gym with plenty of classes and good instructors. Recently they cancelled many classes and terminated employment of very experienced and highly professional instructors including Dina and Kerrie. Instead they hired young and inexperienced. Equipment in the class is completely outdated as well. I won’t be continuing with this gym any longer and I’ve been a member there for 5 years.

Negative experience: Great gym, however poor communication by workers. Cancelled my membership and no mention of a 28 day cancellation period where you are still charged and can use the gym. Would have been nice know when cancelling.

Negative experience: As you can see from the genuine reviews below mine the quality of this facility has dropped markedly since it was taken over by Club Lime. The equipment is looking very old and tired. The machines have obvious rust and in some cases are being held together with duct tape and electrical insulation tape. This is not only unsightly but it is also a danger to the users. I have made numerous complaints to the club manager over the past 8-9 months about the fact that of the five television monitors in the cardio room only one has working audio and the picture quality has deteriorated to the point that it now unwatchable on all of them. Management has deflected and/or outright lied to me about the "plans to update" - claiming in August that "the Maintenance Manager has repaired the faulty screens" when in fact nothing has changed. Club Lime have obviously decided that the members do not deserve their respect and the Norman park facility is being allowed to fall into disrepair. If you are thinking of joining a gym - look elsewhere.

Fantastic experience: Awesome Gym! Spacious, heaps of free weights and equipment. Not pushy or anything like the franchise gyms.

Fantastic experience: Always so clean!

Fantastic experience: I love the gym and all the facilities and want to make special mention of one of the trainers, Weston. He is an absolute legend and so knowledgeable in his craft. Makes all the sessions enjoyable, particularly Strength and Mobility and his HIIT workouts. Will always be a member if Weston is running his classes

Fantastic experience: I really love the classes at Club Lime, especially Christian’s HIIT class on a Monday and Wednesday and also Paula’s Thursday night back to back classes. A1. I know there has been a recent transition from Active Life to Club Lime but they have kept the class timetable the same which I know everyone is happy with.

Fantastic experience: Active Life is a great gym, well equipped and offers great classes. The staff are really friendly and the atmosphere around the gym is welcoming. Would recommend to everyone from gym first timers to experienced lifters.

Fantastic experience: Nice and clean, tidy set up. Friendly staff

Fantastic experience: Would recommend!! The crew at Active Life CARES; from the Members, Trainers(contractors) and themselves as a business - They have a "We ALL can win" Attitude, which is a big part that is missing from the big chain gyms. The staff genuinely care about the facility and the members achieving their goals. The facility itself is very well equipped and the renovations were definitely worthwhile.

Fantastic experience: Top quality equipment, this place is amazing.. Got everything you need from cardio to swimming pool! Weight room is massive as well.. Marty is a great guy to deal with, always happy to help others!

Fantastic experience: This has to be one of the best gym's in Brisbane. Family owned and it absolutely makes the world of difference. The staff do an outstanding job of making sure the gym is sparkling clean every day (like I've never seen in any other gym). Facilities are fantastic and you are always made to feel welcome. Highly recommend

Fantastic experience: I recently commenced as a Spin trainer at this fantastic Club. Such a professional onboarding process, fabulous facilities, welcoming staff and friendly clients. Such a warm community vibe fitness club -- recommend to anyone looking to join a Club that offers 24/7 access, a huge range of group fitness classes, great weights area - and even a pool.

Fantastic experience: Been coming here for about a year now and It's the best gym I've been too! Marty and the team are great, have a super easy booking system for the classes and the pilates is lovely! :)

Fantastic experience: Active Life Fitness are fantastic at collaborating with small and local businesses. They run several giveaways, open days and promotions for their members and the community and they always getting businesses involved. As a small business owner (with my business online - Luce Palms), I appreciate the exposure and the networking. I have also personally met other amazing local businesses through ALF. This is the kind of service, collaboration and community that you don't get from other gyms. If you are a local business in the area, make sure you pop in and say hi to the manager Marty and become part of their community :)

Fantastic experience: Can’t believe how much bang for my buck I get with this gym. It’s got everything I could ask for in terms of facilities (pool, squash, yoga, studio, spin, weights, and cardio)! All for a very reasonable membership fee. I only wish they had a few more classes available on weekends.

Fantastic experience: The environment was very clean and made me feel at ease and the staff were friendly.

Negative experience: Place used to be good, but has gone way downhill last few months. They spend more time on social media than taki g care of the gym.

Negative experience: Communication was non existent during covid restrictions, and when cancelling my membership after restrictions were eased had to pay a large cancelation fee.

Positive experience: Superb gym. Everything you need. Excellent facilities, lovely staff and great choice of classes. It only loses a star because the pool tiles and lane dividers ought to be cleaner.

Negative experience: Staggeringly poor communication from this business after Covid suspensions were reversed. I made it very clear in an email and phone call to the manager that I wanted to suspend my membership until Covid was no longer an issue (due to increased work load and other factors) and without even just a simple email, they start billing again... Ring to explain that this is not what I wanted and you keep getting the same message on repeat "That's not how our system works" = Here is a tip, I am a customer and I don't care how your system works, or I wont be a customer for much longer! Covid has taught us all that business survival is now about being flexible and Active Life have missed the boat on this one.

Fantastic experience: I have been a member of several gyms in Brisbane and none of them come close to Active Life Norman Park for many reasons: 1. Great staff and customer service. Every staff member at the desk always says hello and is happy to help. Manager genuinely cares for members goals and gym experience. The Pts are so friendly and help you with exercises or queries no problem. 2. The facilities are brilliant. They have a huge range of equipment plus recently underwent a refurb. They have squash courts, cardio area, pool and classes so I have so much variety! 3. The location is great and central to bus stops which helps me get there after work and they also have heaps of parking at the front and back 4. Community! When I started up, I was blown away how much they do for their members from discounts to local business stalls and bootcamps! I have met some awesome people at this gym. Like I said I have been a member of big chain gyms and I'm so glad I'm now part of the active life community. Finally found the one!! :)

Fantastic experience: Staff and owners are fantastic.

Fantastic experience: I loved this place before they fit out the weights room - the people, the space , the amount of equipment it was awesome. But they took it to another level when they vamped up the weights room and got all brand new hammer strength gear. They just continue to improve the place!!! It's seriously got everything u could ever want in a gym and it's nice to see a gym that reinvests your membership fees! Also the cleanest gym I have ever seen!

Fantastic experience: This is seriously the best gym around!! So much bigger than it looks from the outside!!! They have a HUGE weights room with all brand new hammer strength and life fitness gear, some of the best and unique equipment I've seen in Brisbane including a glute drive!!! Not only that they have an indoor heated pool and steam room, squash courts, free creche and classes ALL INCLUDED! Everyone from the staff to the members are also sooooo friendly and in the short time i have been a members (about 6 months) the family that own it have done nothing but improve the place 10 fold. Looking back at photos in their Instagram that is all they have done the whole time they have owned it. No where that i have been a member before in the past (and i have been a member at many gyms) have owners invested so much much money in continually improving and fixing broken equipment, air cons etc.

Fantastic experience: This gym has everything you need in a fitness club. Plenty of good quality equipment in the weights and cardio room, heaps of classes to cater to everyone and staff and owners who care about your wellbeing and progress. They have just done an extensive refit of the weights room to add in top tier barbell training racks and new machines so the value for money is now incredible. I wish I joined earlier thanks guys.

Fantastic experience: Great gym! Lovely staff! And they have recently renovated so everything is new and top quality :)

Fantastic experience: I go here with my Dad, its my first gym and its a great gym. With have so much fun when training and everyone is super friendly!! I dont always know what I'm doing and if my Dad is busy there is always someone willing to help. And it has free WIFI #winning

Fantastic experience: The environment was very clean and made me feel at ease and the staff were friendly.

Fantastic experience: Family owned, friendly community based vibe. Really cares about its members. You are not just a number. Amazing renovation to the weights area. Love the new toys, barre classes and the free childminding!

Fantastic experience: Brand new equipment, friendly staff and PTs, literally all you could ask for! Absolutely love this place!

Fantastic experience: Nice big gym with everything you need! Rooms and equipment have been nicely upgraded over the last few years. Miss this place!! Moved out of the area and have not been able to find something that compares for the price :(

Fantastic experience: Best gym in Brisbane!! Owners & staff that care. Active Life Fitness will always go out of their way to make you feel comfortable & confident. Over the past 7 years they have made significant improvements to the gym, they truly care about their members and giving them the best experience possible! Couldn't recommend a better gym to trust & start your fitness journey.

Fantastic experience: I have been a member of several gyms in Brisbane and none of them come close to Active Life Norman Park for many reasons: 1. Great staff and customer service. Every staff member at the desk always says hello and is happy to help. Manager genuinely cares for members goals and gym experience. The Pts are so friendly and help you with exercises or queries no problem. 2. The facilities are brilliant. They have a huge range of equipment plus recently underwent a refurb. They have squash courts, cardio area, pool and classes so I have so much variety! 3. The location is great and central to bus stops which helps me get there after work and they also have heaps of parking at the front and back 4. Community! When I started up, I was blown away how much they do for their members from discounts to local business stalls and bootcamps! I have met some awesome people at this gym. Like I said I have been a member of big chain gyms and I'm so glad I'm now part of the active life community. Finally found the one!! :)

Fantastic experience: This is the best club in Brisbane!!! Love the new equipment, it has everything I need for my triathlon training. The pool is awesome and everyone is very friendly.

Fantastic experience: Absolutely love training here with my mates, it’s by far the best gym I’ve ever trained at. Not only is there a pool & steam room plus free squash and child minding, they even recently had a brand new weights room refurbishment with a sled track. The value for money here is unbelievable and I cannot recommend these guys highly enough. Keep up the great work and service Active Life

Fantastic experience: Love this gym! Amazing range in equipment, literally everything you need. All staff are so friendly and willing to help. Would recommend active life to all!

Fantastic experience: Family run local gym. Love the friendly customer service, and they are continuously improving the facilities and equipment which is brilliant.

Fantastic experience: Great gym! Friendly staff that care about their members, you’re always welcomed with a warm greeting when you come to workout. Great weights fit out with great new machines and all the equipment has been recently updated. Warm, friendly and inviting

Fantastic experience: This gym rocks, and its a gym that looks after its members! I find these 1 star ratings very comical!!! Some from overseas, some what look to be fake accounts. And so many in a short period of time, and in a time the owners have spent an incredible large amount of money upgrading the club to provide the members with a top quality facility. I can only assume that a local competitor gym has engaged the service of a company to gives these poor ratings. The business doing this needs to take a look at themselves, self assess what they are doing wrong and put an action plan in place to make themselves more competitive and inviting to new clients. Not bring themselves down to the low scum level of trying to tarnish the reputation of another business. They should be ashamed, embarrassed and feel guilty of themselves.

Fantastic experience: Great gym. Enough free weights and Squat racks to go round. Decent barbells. Also there's a suna and indoor pool. +++

Fantastic experience: Love the new renovations throughout the whole gym, especially the weights room! Such a fresh modern vibe to what was already a great gym!

Fantastic experience: Family owned business with owners who really care & are constantly trying to improve the gym! Staff are friendly & gym has a great vibe.

Fantastic experience: Best gym around!! Highly recommend, its a great club, great staff and a top quality facility. GO CHECK IT OUT! you will be impressed.

Negative experience: I joined as a member almost four years ago. I mainly used the pool and went to Robyn's Spin classes. While I was away on holiday a month ago, the gym changed pool opening time. The gym opens at 5am and the pool used to open when the gym opens. When I got back and asked to have the pool opening time to be reinstated back to before, I was told that it was a business decision and I could have my membership terminated without charge. It seems Active Life is all about business of making money without friendly customer service, I would not recommend anyone joining the gym if you are seeking a friendly place.

Positive experience: Great gym with plenty of options for everyone. It has a sauna, pool and cardio room. Changing rooms are well maintained and the gym is modern and well preserved. You can buy casual passes or pay for memberships. The staff is friendly and helpful. The car park is somewhat small for the amount of people that may go to this gym.

Fantastic experience: Great gym, never felt uncomfortable going there as a woman, good array of classes with great instructors, convenient creche hours. Family business with heart.

Fantastic experience: Great gym. Lots of classes. Lovely staff.

Fantastic experience: A fantastic gym - great facilities, friendly staff and a creche for the little ones.

Fantastic experience: Love my gym!

Fantastic experience: Best gym ever in Brisbane ! Big, has everything and nice staff !

Fantastic experience: Love my gym!

Positive experience: I’ve been going to this Gym for 3 years and comparing to many other gyms I used to go, found it reasonable in fees and good in customer service.

Fantastic experience: Super friendly staff, great classes and very accessible.

Fantastic experience: Great gym. Everything you could need in a gym under one roof. ☺

Fantastic experience: Great Gym and Quen does an awesome job at reception

Positive experience: Not bad

Fantastic experience: Good good staff and facilities

Fantastic experience: Great, lovely staff. Fantastic facilities. Parking can be problematic at peak times but otherwise the best gym I've ever been a member at. Would highly recommend for beginners or advanced fitness gurus. Also a great selection of classes and a beauty salon and physiotherapist/remedial massage business on site

Fantastic experience: Fantastic gym with excellent facilities. Everything you could want under the one roof: pool, weights room, cardio room, spin room, aerobics, yoga, pilates and child care.

Fantastic experience: Great atmosphere - quiet, professional, relaxed, competent: with great equipment and layout, as well as pool squash and aerobics classes - a pleasure to belong, and terrific VFM...

Fantastic experience: Has the best beauty therapist in Brisbane at Vitamin C

Fantastic experience: Great, lovely staff. Fantastic facilities. Parking can be problematic at peak times but otherwise the best gym I've ever been a member at. Would highly recommend for beginners or advanced fitness gurus. Also a great selection of classes and a beauty salon and physiotherapist/remedial massage business on site

Fantastic experience: Great Gym equipment Staff are really friendly huge space to do all your workouts from free weights to cardio including pool squash courts including steam room the best gym around the area as I've been a member to most of them.

Fantastic experience: Nice staff , good equipment and members