Snap Fitness 24/7 Brisbane City

Negative experience: Greedy Company. Rude staff.

Fantastic experience: Love the new upgrade at Snap Fitness Brisbane CBD — the gym looks awesome and the new setup makes working out so much better. Andy (the club manager) and the staff are super friendly and always happy to help with anything. The place is clean, welcoming, and has a great vibe. Easily one of the best gyms in the city

Fantastic experience: Great experience training at this gym! Jasmine is an amazing PT—professional, motivating, and super knowledgeable. Every session is tailored to my goals, and I’ve seen real progress. Couldn’t ask for a better trainer!

Fantastic experience: Great equipment! Clean gym and friendly staff especially Jasmine Booth she’s such a great PT & knows the business well, would highly recommend her to anyone looking to start the gym as a newbie or who has little experience

Fantastic experience: I used to train at this gym before moving away with my coach Jas, the staff are friendly and the underground vibe is fun! Jasmine is an attentive and knowledgable PT, she helped me to solve my lower back pain which I’ve been struggling with for the past few years

Fantastic experience: This gym has very good equipment and facilities. It is in a convenient location with an inviting and relaxed atmosphere. Jasmine Booth is a great personal trainer with extensive fitness and dietry knowledge. She has really helped improve my fitness journey at the gym through her easy to follow program. Her onsite coaching and exercise app provide well balanced training. Jasmine tunes into individual needs and knows how to get results regardless of fitness level. I highly recommend her services.

Fantastic experience: I had a good experience training at this gym, staff jasmine was lovely and kind. She was very helpful :)

Fantastic experience: Great facilities and equipment. I would highly recommend the personal trainer Jasmine- she made me feel confident in the gym and enjoy lifting weights by being encouraging, explaining the muscle group each excersise targets and giving demonstrations and tips on form, as well as giving great nutritional advice and constant support

Negative experience: This gym is honestly a joke. Half the equipment is missing carabiners so you either have to bring your own or forget about doing certain exercises. The toilets are gross, the gym floor is dirty, and it never feels like the place is actually cleaned properly. Machines are always breaking down and when they do, they sit there out of order for a week or more. By the time one gets fixed, something else has broken and the cycle just keeps repeating. It feels like nothing here is looked after. For the money they charge, the standards are embarrassing. Save yourself the frustration and train somewhere that actually cares about its members.

Negative experience: Recently came back after having a 3 month break (injuries), and wow was the venue appalling. Weights left everywhere, dumped and left in the most odd spots, the place itself is clean but items in the gym are messy and left everywhere. On a good note, the staff are friendly and perfect. Just wished if they could enforce a strict rule on putting weights and items back properly. Additionally, when I came, there was someone sleeping on the lounge chair for a solid hour…

Fantastic experience: I was a member of Snap Fitness while studying at Langports English School. I really liked the location, the gym itself, Andy, and the other trainer. The vibe was great, and the trainers were always friendly and helpful. On my first day, I forgot my locker number, but they stayed calm and helped me find my stuff. I definitely recommend this gym!

Negative experience: I am not sure what happened with Snap Fitness Brisbane city customer service, but I have had my membership for several years and, over the past year, the service quality has declined significantly. They simply transfer our membership to another location without any notice, and the overall service and treatment have deteriorated greatly. I have therefore decided to cancel my membership.

Fantastic experience: this gym has everything

Fantastic experience: Great gym, great staff, awesome atmosphere

Fantastic experience: I joined Snap Fitnes Brisbane City during a promotion period, and one of the main reasons I chose this location was because I had already known about PT Jasmin through Instagram. I had been working hard all year with weight loss as my main goal, but eventually hit a frustrating plateau. That’s when I met Jasmin. As a personal trainer, she takes the time to understand each client’s personality and fitness level, and always tailors her approach accordingly. She not only guides the workouts professionally but also gives great support with nutrition. What impressed me the most is how she considers each client’s cultural background and usual eating habits to recommend realistic and helpful food options. Thanks to her, I’m overcoming my plateau and steadily working toward my goal weight. I’ve been training with her for about a month now and I’m incredibly satisfied. Starting my fitness journey was for my health, but choosing Snap Fitness Brisbane City and working with Jasmin has been one of the best decisions I’ve made this year.

Fantastic experience: I had a great experience at this gym! Jasmine was such a supportive and encouraging PT. She was great at explaining all the exercises and helping me through them. She made me feel very comfortable and confident in the gym. The rest of the staff were also very friendly and helpful.

Fantastic experience: 謝謝教練Jasmine清晰詳盡的動作指導與明確地說明食物與營養的攝取，讓我在4週的運動下進步神速，且愉快地享受重量訓練的樂趣。Snap Fitness環境清潔舒適，運動氛圍很好，一個人也能自在地鍛鍊。

Fantastic experience: Great gym with great staff. Shoutout to Jasmine particularly. Her PT sessions have helped me get further in my fitness journey than I ever could have alone. Her sessions create a safe environment in which I can push myself while also being able to set my boundaries. Doesn't feel like I'm being dragged behind an overly strict drill sergeant. She makes sure to consistently check in on my progress and goals, and is understanding of these changing as I learn more about my body. As what I want changes, so do the sessions. Her down to earth attitude makes training an enjoyable environment where I can ask as many stupid questions about fitness that I need to. Cannot recommend her enough as a PT. She's usually around during the week, so grab her for a chat you need a PT.

Fantastic experience: I've been training there for several years. It's a good gym especially following the recent renovations. Lot of equipments and not too busy in early mornings. I've had a few sessions with Jasmine Booth as a personal trainer and she was top. Very friendly, knowledgeable and was able to help me develop a tailored workout program considering my needs and coach my movements to help prevent further injuries.

Fantastic experience: Good gym. Great location if you work in the city. Modern equipment, although a lot of it is taken up early in the week. Big locker room with changing rooms, toilets and showers. Leg press corner does get a bit of a smell from the sewerage pipe sometimes. Jasmine is easily the best PT I’ve had. Told her my goals and she gave me personalised workouts - other PTs I’ve had just take me through generic workouts. She pushes you too, could barely walk after my first leg sesh. Legs were my weak point and they’ve grown a lot since working with her. Can answer any question, good banter too. Definitely recommend.

Fantastic experience: Lovely and safe environment to start working out, they have a great Community.

Fantastic experience: I came last September for a while and I came back after 6 months the gym did not change. Jasmine (the pt) is always as professional and likes me to progress well in my goal and the gym is useful for everything I need when I train alone

Fantastic experience: This gym is a real high quality one ! Equipment, showers, atmosphere... Plus, I just started a personal training with Jasmine. She's an amazinz coach, really serious, a lot of details in her pieces of advice and she also follows what I eat. I highly recommend her coaching !

Fantastic experience: Very convenient. The manager is great and the best part is the trainer, Jasmine - she's an expert. She got me off a long plateau and transformed my physique.

Negative experience: Worst value gym in Brisbane. It took me nearly 5 years of membership to realise this.

Fantastic experience: Jasmine has been great with fitness advice, as a long term member I value her presence at the gym. Andrew has also been great and generous sharing some electrolyte tablets with me when I got muscle cramps, he’s super supportive to his fellow staff members as well as patrons!!!

Fantastic experience: Love this snap, they have the best pt - Jasmine! Would recommend to everyone

Fantastic experience: Very friendly staff, all the equipment you could need. Great atmosphere. Highly recommend

Negative experience: Very busy around 4pm to 5pm, I wouldn't recommend it for introverts, there were men constantly in my space too!! Maybe it would be better if you went late or earlier but personally I couldn't really get anything done without feeling uncomfortable or stared at even in baggy clothing.

Fantastic experience: All the staff in this gym has been really lovely, helpful and wonderful, including Andy (the club manager), Rosie, Jasmine, Barry and Sammy. Therefore I would say it's the best gym I have ever attended in Australia, besides the new and well-maintained equipment. It also has a newly renovated shower/changing room. My personal trainer Jasmine has been great too. This gym is at the prime location with Queens Street Mall and all amenities needed that is so accessible and happier to walk around, highly recommend this gym to those who would like to enjoy positive workout!! Kind regards, Michelle

Fantastic experience: The Boxing Equipment looks great!!!! I love the Red Ceiling upon the Entrance Way. Looks great!

Fantastic experience: Out of every gym that I have ever joined, my experience with Snap Fitness in Brisbane City has been the best. The gym itself is awesome, has all the equipment you need to have a great workout, every one is very respectful, they play decent music and the newly renovated bathrooms are amazing with widespaced showers, elegant lighting to do your makeup and hair after and there’s always a locker free to put your stuff in. It’s just an overall awesome gym to train at! I will be letting everyone know! A massive shout out also to Andy (the club manager) for always being so helpful with every enquiry I had and also to Jasmine (personal trainer) who definitely knows her stuff!!!! She is always so helpful positive and approachable! Her level of fitness techniques and tips are insane!!! So, I will definitely be recommending this gym to anyone wanting to sign up - you will not regret it!

Fantastic experience: I'm a larger person and I signed up here the other week -- and I felt so welcomed! Going back to the gym is always a nervous experience, but they put me so at ease. Highly recommend, the people who work their are so lovely. The gym is also incredibly vibey! They must've had renovations recently or something because its beautiful with mood lighting everywhere and more than enough equipment to go around. Definitely my favourite gym in the city.

Negative experience: I have never been told there is a notice period when I applied the membership here. When I decided to close it and never gonna go to this gym again, it still gonna charge me nearly 70 dollars ridiculous

Fantastic experience: Amazing gym, even more since the renovations, all the staff are so welcoming especially Andy! 100% recommend this gym

Fantastic experience: They offer a free initial consultation, which helped me create a workout plan tailored to my fitness goals. It was a great starting point, and I’ve seen consistent progress since.

Negative experience: I just received a 150 charge after they recorded ONE person that I meet on the street entering the gym with me, should I have asked her for her MEMBER CARD meanwhile I see everyday people holding the door for eachother. I got to the gym every night by myself, and then one day that a random strangers entered with me I get fined, I SAVED a guy life, he was GOING TO DIE in your gym, I even requested the video as I gave the time, did I received anything from preventing your gym to be in the news for negligence? No I didn't. I'm calling my bank tomorrow to see what I can do to return that charge and I'm omw to cancel my membership.

Fantastic experience: Best gym in Brisbane, no question about it. New renovations have made snap brisbane city even better than what it already was

Positive experience: Please add more mirrors. Also put some mirror and locker in the shower room

Fantastic experience: Snap Fitness Adelaide Street, Brisbane - Review I recently visited Snap Fitness on Adelaide Street in Brisbane, and I had a fantastic experience. The gym is well-equipped with a variety of machines and free weights, catering to all levels of fitness. The space is clean, well-maintained, and provides a great environment for workouts, whether you’re a beginner or more advanced. A special mention goes to Andy, who was incredibly helpful. He took the time to answer my questions, guide me through the equipment, and even offer tips to improve my routine. His friendly and approachable demeanor made a huge difference, and it’s clear he genuinely cares about the members. If you’re looking for a gym in the Brisbane with excellent facilities and supportive staff, I highly recommend Snap Fitness on Adelaide Street. Andy’s support alone is worth checking it out!

Negative experience: Be fully careful being a member here. They will use your financial account without permission. They are a scammer. I did not provide permission for this transaction, and it appears to be a clear breach of trust and possibly fraudulent activity. This unauthorized action is unacceptable and resembles financial misconduct or piracy. I demand a prompt explanation for how and why this occurred, along with an immediate refund of the amount taken without my consent. Additionally, I request that Snap Fitness: 1. Investigate this matter thoroughly. 2. Ensure no further unauthorized transactions occur. 3. Provide assurances that my financial information is securely handled moving forward. After I got a reply I have no problem making a payment for my cancellation. My problem is how can you use my personal financial information to make a payment without my permission? This made me feel like getting scammed.

Fantastic experience: This Snap is by far the best gym in brisbane CBD, big facility, lots of space, lots of great equipment, friendly staff, good vibes all round.

Fantastic experience: Team made me feel welcome

Negative experience: Unreliable. Walked 1.6km in hot sun as train was down . Only to find a white board inside telling me this 24hr gym I'm paying to access is closed !. A 24 hour gym that just closes when ot feels like it and dosnet bother to tell its paying customers. You have all our email addresses and phone numbers you send all sorts of nonsense but happy to close and waste my time

Negative experience: Manager was rude

Fantastic experience: The facilities are so good and convenient that if you live in Brisbane, you must visit.

Fantastic experience: well equipped

Negative experience: Had an appointment to sign up. Nobody to unlock the front door and no answer on the phone during 'staffed hours'.

Negative experience: The only gym I've ever been to that won't let you have even one day to check out the facility before paying. Said it was due to the owners recently upgrading but they apparently didn't invest in weights cause there were barely any to go around! There was no rack of Freeweight plates; everyone was scrapping over the meager supply of weights stored on each machine. At least the general aesthetic was cool.

Fantastic experience: I really love Snap fitness, wide variety of machine and free weights and shout out to Sammy, she is honestly pretty dang good, very nice, and she helps me out with exercise movements.

Fantastic experience: Love the refurb - the lighting and equipment are top notch! Its also super clean, with extremely kind and welcoming staff. Would absolutely recommend!

Fantastic experience: I've been a member of this gym for a while, and I can confidently say it's one of the best in town! The facilities are always clean, the equipment is top-notch, and the atmosphere is motivating. Recently, my friend had a minor issue with her membership, and Andy from the staff was incredibly helpful in resolving it. He was patient, understanding, and went above and beyond to ensure everything was sorted out quickly. His professionalism and dedication to customer service are truly commendable.Thanks to Andy and the entire team for making my gym experience so positive. Highly recommend this gym to anyone looking for a great place to work out!

Fantastic experience: Good Gym, clean machines and good music

Fantastic experience: Great place to workout and such Amazing staff! 10/10

Negative experience: Many services I had in Australia I could stop paying immediately as soon I no longer needed the service. I even had a refund with many companies in Austrália like RACQ, BUPA l. In other gyms I could at least transfer my membership. Apparently snap Fitness is worried with their profits only. I’m very disappointed. It would be nice to look after costumers.

Negative experience: I looked at the website trying to find the membership prices, they asked for my phone and email to display it and have been harassing me on the phone ever since. Even if I were to get a membership with them, I won’t anymore. Terrible approach! Blocked the number

Fantastic experience: I love this gym especially it is 24/7 I can workout early in the morning or late at night and they got all the equipment I need for my workouts

Negative experience: Don’t bother this is a terrible gym for many reasons. Terrible customer service from the manager Andrew. They will charge you a fortune to replace your entry card. Gym and toilets are frequently unclean. Machines are not looked after - wires are frequently in need of replacement.

Fantastic experience: Excellent staff, very knowledgeable.

Fantastic experience: It is a great place to go if you are into fitness training. Btw Andy and his colleagues were so kind and helpful. I was there last year for a exhale time when I was in brissy. Sry for a delayed review. But I did enjoy working out there!

Fantastic experience: Best in town

Fantastic experience: Great!

Fantastic experience: Do I have to wait for the card to be delivered to my home after I have paid? How long will it take? What should I do if I want to cancel the membership

Fantastic experience: Nice and not so crowded gym

Positive experience: Ok. This gym is good if you want to escape from the world and train hard. It's nice and and enough space. Not a fan of the music. For someone like me that's advanced it has some very great equipment especially for legs training. Reminded me of a top gym on the Gold coast. The only negative I could say is it needs at least, 50-100 black 20 kg plates. I trained at 11:30am which was fine however training in the "leg area" at peak times would be an absolute nightmare for an experienced athlete or whatever. I struggled to load up my machines and so did others. This is an ISSUE and should be addressed. As u will be fighting for plates and is very distracting. There was however ample bumper plates and a million dumbbells on the ground and a million bars everywhere. Overall a great place to train hard and achieve yr goals!! Training is what U make it anyway regardless of the negative. 8/10.

Fantastic experience: Natasha is a rotisserie Legend

Fantastic experience: Good gym Enough machines and weights Good staff

Fantastic experience: Gym facility are so organized, able to visit here and just tried 4 sessions last year I think. The coach here are great and the equipment are great and almost complete. When I get time I will surely visit again to get fit. ;)

Negative experience: Signing up is easy but when you want to cancel or transfer to a different city they make it too complicated. They just care about maintaining their numbers up in the gym, not so much about your individual situation

Positive experience: It does not have good ventilation, when it is full the heat is oppressive. The vending machine is damaged. The water point is also broken. In terms of machinery and weights it is very complete. It is our favorite spot to train but if the place is very full it is very hot. And it doesn't have fans. We really appreciate that you offer free deodorant. The bathrooms are clean. A very complete gym and the people are very respectful and friendly.

Fantastic experience: Magnífico gym en el centro de la ciudad. Los monitores son encantadores y dispuestos. Sus baños con duchas y disponen de secadores, tenacidad para alisar el cabello, desodorante. No tienen toallas. Tienes que llevar la tuya. Hay wifi para los miembros así como musica ambiental y para descargar si quieres. Las bicis estáticas tienen además un ventilador incorporado que ayuda durante el ejercicio.

Fantastic experience: Amazing gym and great staff

Negative experience: They charged me after I cancelled my gym membership.

Fantastic experience: Good service and they always are nice with the quality

Fantastic experience: A lot spacious, clean and with good machines.

Fantastic experience: Good place, excellent attention and well-trained staff

Positive experience: Good gym, friendly staff.. great PT trainers - cheers for helping me reach my goals Baz

Fantastic experience: Been for early morning trips and fantastic feel throughout gym and equipment works a treat

Negative experience: Trainer named called NATASHA was very rude to me in the call i rang the store to cancel my membership and she told me to email them which i did 4,5 days ago when i mentioned that she said we are getting 100 of emails everyday you should wait until our reply but the way she said was really rude and i was not even saying it’s been very late or anything but seriously she does know how to communicate politely to the customer the worst experience ever had because of her.

Fantastic experience: Signed up in new farm but mostly train here now. equipment is new and the staff are great, Natasha was super helpful

Fantastic experience: Great gym

Fantastic experience: Great gym, super friendly and knowledgable staff/PTs! Great way to break up a work day!

Fantastic experience: Clean and welcoming facility with friendly staff and an all round enjoyable atmosphere. Highly recommend to anyone looking to join

Negative experience: I came to the meeting to become a member of the club, but I was met by a girl Natasha, who was rude and repulsive to me, she gave me a sheet with a price and did not provide any verbal information, answered my questions rudely and uninformatively. I got the impression that she does not want to see me in the club. Unfortunately, my first acquaintance with snap was negative, and I have no desire to return to snap sbd.

Fantastic experience: Great gym with friendly and helpful staff. Decent equipment and a good layout.

Negative experience: BE AWARE OF A RUDE FEMALE STAFF MEMBER EXTREMELY RUDE I went in this afternoon to cancel my membership but this female staff who I was talking to was looking at me from the top to bottom , and ignored my questions about cancelling the membership and started asking me whether I even have a membership card. I felt really offended because she treated me like someone who just broke into the gym. In the end she just said one sentence "if you want to cancel membership just email" without even looking at me and wasn't even focusing on the conversation she was constantly fidgeting the whole time. Hopefully I get my membership cancelled as soon as possible because I don't even wanna go anywhere near this place. I wouldn't recommend any of my friends to try out this gym. Simply the worst customer service.

Fantastic experience: What a great gym. Staff are super friendly and knowledgeable. Huge space and great equipment. Another high point in my day.

Fantastic experience: Just joined recently. Worked out around night time on friday, and forgot my wallet back there. And the next monday, someone handed it back to front desk. What a legend! I feel safe and very well welcomed here! Had a chance to meet with Jarred and Natasha, they were so helpful and friendly! Hands down! keep up the good work guys! 5/5! and highly recommend!

Positive experience: TL;DR - yeah, it's alright I guess. Can't speak much about the staff, don't interact with them often. The culture in the gym is hit or miss, dumbbells go missing and weight plates are often being left strewn about on the floor or on barbells. I'm surprised management haven't sorted them out yet, it should be in the contract somewhere that patrons are to put the weights back. It's one of the larger Snap gyms in and around the CBD, the closest to size is either the Snaps @ Buranda or Morningside with Moorooka's closing in behind. The CBD gym has: • a hands-free cardio machine area; • a weights room (with platforms, power cages and turf); • a regular gym floor with machines; and • a classroom which doubles as a room for miscellaneous things to do. The changing rooms/showers/toilets are an okay experience. A changing room with hooks for 8-9 people in one sitting, complementary iron and board for your uniforms, hair dryer for... hair... if you have them, toilets and showers as per usual—soap provided. Toilets can get clogged often as patrons fill the bowl with toilet paper. Drain flies in the showers too, did I mention the mould yet? Free wifi provided due to being underground, wifi's by Facebook though. You need to walk up the stairs to get good call reception. Great central area so it gets plenty busy around 1600-2000hrs. Watch out for the high schoolers with their hogging gym real-estate, broccoli hair, primitive grunting and general disrespect of gym equipment and their own bodies, otherwise it's alright I guess.

Fantastic experience: I have been goimg there for just about 3 years now. Gotta say one of the best gyms to go to. Great vibe, amazing staff and awsome members.

Fantastic experience: Natasha was incredibly knowledgeable and gave me excellent advice on returning to the gym after a long-term injury. She patiently answered all my questions. The gym itself is spacious, quite clean and has new machinery. I'm excited about my experience at Snap Fitness in Brisbane CBD. Highly recommended!

Fantastic experience: Such a great gym located handily in the centre of Brisbane City. The location offers a very unique underground vibe with very aesthetic down lighting throughout each of the three rooms. Five stars for the friendly staff, especially Natasha who took it out of her day to offer me some pointers on how to improve my squat technique! Would definitely recommend this gym to a friend.

Fantastic experience: Snap Fitness at Adelaide Street is a pretty nice gym. However, something I would really like to highlight is their staff customer service. Natasha as their Relationship Manager and Health Coach is the best at doing her work, she's always friendly, very kind and pretty welcoming will all the clients that walk in everyday. Also, she's really passionate about her work and with no doubt, she's the best training coach for all the knowledge and experience that she has, as well as all the motivation, patience and quality training techniques that she gives to her clients. I highly recommend Snap Fitness at Adelaide Street and definitely Natasha too.

Fantastic experience: I have been going to Snap fitness consistently for almost a year. The facilities are really well set up and I enjoy working out here a lot. The environment is both atmospheric and really supportive as well. I feel like all of the staff want you to succeed and are always super supportive and friendly. The gym also runs classes every weekday that you can join in if you want something different. I haven't had a negative experience at this gym and really recommend it

Fantastic experience: Plenty of equipment

Positive experience: Fair enough

Fantastic experience: Convenient location right on Adelaide st. Friendly staff, clean equipment!

Fantastic experience: Awesome gym, great people, great culture and good equipment.

Negative experience: Sustained quite a horrible injury at this gym. For obvious reasons, due to the injury, I stopped attending and also stopped paying the weekly fee. Ridiculously, they are pursuing legal action against me for not technically canceling my membership, despite the fact that I did not attend from the date of injury - which is when my payments stopped. Truly disgusting business practise. Predatory and unethical. Anytime fitness is just down the road and has better facilities.

Negative experience: They don't care about members only money. I missed my gym payment due to not being able to pay as I lost my job to COVID and when I told them I'll pay in 2 weeks they still went ahead and forwarded my balance to a credit debt agency as the credit agency emailed me asking to pay the full amount to snap fitness, basically trying to force me to pay or have bad credit history. All I needed was 2 weeks to pay! I found a better gym and won't be paying a cent to them now.