Fantasy Fitness and Dance

Fantastic experience: Really good learning environment, and good pricing

Negative experience: Shocking communication. Liars and theives. Unfortunately my daughters couldn’t start the term due to family reasons. I have been trying to contact them via multiple modes of communication for over a week as they told me they would refund their term fees. It hasn’t been done and they are not returning my attempts to contact them. Edit to add: After they told me they would refund me my money, they didn’t. I tried to reach out daily but my attempts once again were ignored. About a week and a half later they sent me a text message saying they wouldn’t be refunding my money now (after saying they would) as I “had changed my mind”. I had previously explained my situation to them, it was not a “change of mind” and this was hugely affecting my family. But they told me it could only be used as a credit for classes in the future. Not a pleasant company and definitely one to avoid. They lied to me and have kept almost $600 of our hard earned money. Disgusting.

Negative experience: When I joined Fantasy a few years ago there was a friendly & inclusive culture among students & staff that made me feel very welcome. Classes were always quite full with people very eager to learn & enjoy the journey together. Unfortunately over time, the studio dropped significantly in quality. The pole studio once had a great open floor space for stretching & acrobatics, but walls were put up to turn that lovely space into a storeage area. Equipment that had become worn out or broken (such as fans or stereo systems) weren't replaced. Students were invited to studio photoshoots, but weren't told up front that they wouldn't be granted access to their own photos to post on social media; nor were they compensated for their time in contributing to the marketing material for the studio. This lead to a growing dissatisfaction among students. Last year, the annual showcase became an opt-out option, with many people being debited hundreds of dollars unexpectedly. I chose to leave the studio because class numbers were dwindling & had become less of the fun, friendly vibe the studio used to be. It also became clear to me that other pole studios are SIGNIFICANTLY better value, offer more classes, & more dance variety.

Fantastic experience: I love love love this place! I do silks classes with Renee and she is just the best. Her teaching style works so well in the classes. Holly, the owner, is fabulous too and always so helpful. All the staff are great, including admin. :) the space itself is lovely too.

Fantastic experience: Love trying lyra as a new form of fitness and dance. Very friendly staff and other students. All helpful and encouraging.

Fantastic experience: The children circus class is amazing. They learn silks and lyra's. They progress quickly so the kids don't get bored or stuck perfecting one skill and the teachers are patient and fun. It is the best childrens class we have attended.

Fantastic experience: Always a pleasure to go there. The staff are awesome!

Fantastic experience: I have been going to Fantasy Fitness and Dance for nearly 4 years now and I absolutely love it! Not only has it taught me the wonderful art of aerial but it also has built my self confidence, strength and perseverance. The instructors are gems! Their encouragement and guidance is wonderful and the admin team are a joy to correspond with. Holly has made the studio feel like a family community and I look forward every week to what new challenges/ moves I will learn to progress further. Thanks guys for all you do!

Fantastic experience: Fantasy fitness and dance is truly incredible! The front desk girls Skyla and Alannah are super friendly and helpful! The instructors are amazing and super encouraging. I have been doing aerials for just over a year now and have improved massively. My strength and flexibility have improved way past my expectations. I am forever grateful and couldn't recommend this place more!

Fantastic experience: Couldn’t recommend this amazing studio enough, such a great atmosphere and everyone treats you like family, I began with no experience and in what feels like such a short amount of time Sarah has taught me endless amounts!

Fantastic experience: Fantasy has been like a second home from the very beginning. All the teachers are so amazing and ensure your safety at all times. As someone who is scared of heights, i’ve felt so comfortable and safe. The teachers are so patient but always push you to be your best :) I’ve been here for about 2 years now and love it!

Fantastic experience: Started with absolutely zero experience. The environment is so supportive and positive, its honestly the highlight of my week! Love the casual classes too, such an awesome variety of classes that ultimately help to improve your skill at your chosen apparatus

Fantastic experience: Such an amazing place that helps you reach your goals and try new things. Everyone is so friendly and welcoming. Couldn't be happier that I decided to join!

Fantastic experience: Fantasy Fitness and Dance, is such an amazingly supportive environment! Everyone here, from the students, to the front desk and the instructors are all one of a kind. I would never train anywhere else, because everyone is just so kind and wants to help you achieve, and will do anything to help you continue and get the most out of your training.

Negative experience: Quick to push you into a confusing and misleading contract. Started off enjoying classes with a more professional instructor who had a background in dance. Not everyone gets a safety crash mat. Super unprofessional management. When we were given a new instructor, she was a younger lady who was training in the experienced levels of the facility, management/front reception from then on belittled us and micromanaged her from the front desk. Multiple phone calls from reception, once 10min long to all 7 of the class mates about how we need to make our younger instructor feel more comfortable or we get put down levels. The instructor had no idea and had never felt uncomfortable with us. One class reception came in to pressure us into performing the whole routine in front of her or she would tell the studio creator we need to be put down a class if we couldn’t. I slipped that class because I wasn’t ready and didn’t get my confidence back till I started at a more professional studio. Again, not everyone had a crash mat. We all agreed we left because of the management.

Negative experience: As most of these fitness places do the same thing it's all about money i booked a tour i wanted to do classes, got pressured on the spot to just sign up direct debit membership paid a deposit then. As i was told there was a cooling off period but they kept my deposit when i cancelled the next day in writing, the course was too expensive, as the commerce website states you should be refunded any payments you make in the first 48 hours that is the whole purpose of "cooling off period" so i lost money for nothing

Negative experience: Don't Join very rude unprofessional go somewhere else..

Fantastic experience: What a great business. Holly is fun and friendly and the classes are amazing. Well done Holly!

Fantastic experience: ABSOLUTELY love this studio. Had a THOROUGH chat to the staff about my needs and goals. Initially tried the TASTER WORKSHOP doing Lyra, Silks and Pole. I then decided to pursue LYRA (the metal hula hoop that hangs in the air...that’s how I have been explaining it to my friends). I know I wanted to achieve REAL PROGRESS so I SIGNED UP for 6 months. TRULY, if I wanted to be any good, I needed to show some commitment. 6 months later and I am now an INTERMEDIATE LEVEL. The equipment is SAFE, the staff EXPERIENCED and I have signed up for another 6 months. I am doing this for myself as I know I lack discipline. FANTASY FITNESS DANCE is the best partner I have to help me achieve my goals on my journey.

Fantastic experience: I’ve been training at Fantasy since for nearly 2 years and absolutely love it. They host a professional team that put your safety first. Every trainer has been outstanding, and admin are nothing but helpful. Thx Holly + Team!

Fantastic experience: I have been doing classes at Fantasy for 3 years now and it just keeps getting better,. The courses are challenging but fun and the casual classes are designed help gain the strength and flexibility to help you reach you're goals. Well done to Holly and the team, you run a safe, friendly studio and I always enjoy the time I spend there. Keep it up.

Fantastic experience: I've been at fantasy for over 2 years now have always had an amazing time learning new skills every week. Holly the owner knows the ins and outs of all of the aparatuses which helps me feel more comfortable and confident learning new skills. Marie is at the front desk to answer any and all of my questions promptly.

Fantastic experience: for all my professional training Fantasy Fitness and Dance is the place to be, Holly is an amazing Teacher and the Team is so helpful.

Fantastic experience: 100% recommend this place

Negative experience: Horrible experience. Was told we could record our final routine so I brought my mum to watch/record. My phone camera was scratched so I took my little camcorder (iPhone 8 is better quality) and my tripod so my mum could watch without fuss. The lady then had a go at my mum about copyright laws (we had no intention of posting anything). Would not listen to anything my mum said, even though she should have been talking to me. Then told us we had the have the other students permission (even though they weren’t in any shots and didn’t seem to care). She then took the camera so I couldn’t record my final performance (luckily a friend let me use her phone) Phones were allowed?? They were so rude and disrespectful to my mum and me. Totally unprofessional and ruined our evening.

Positive experience: Holly the owner is amazing! Courses are great and help achieve various skill levels! However had to leave because it was to expensive and administration become a jumble

Fantastic experience: Very happy with the course design(aerial silks). Having a curriculum to follow instead of a drop in class was great.

Negative experience: Paid for a term of pole dancing then 3 days later I injured my shoulder and was not able to attend a class. Had postponed my classes till next term but my injury had not healed. I asked for a refund they said yep, I gave medical certificate and bank details she said she had to wait for admin to process it. 2 weeks later still not done. Saw her again in person had to give details twice now, I had to wait for admin again. They have ignored my emails and lost my medical certificate. Admin finally got in contact with me but said they have to give it to the director to finalise when the director told me admin will be processing it. It has been 2 months now, Just been going in circles and can confidently say this business lacks communication or they are just being sly... Classes are good but definitely not worth all the hassle if an injury or incident occurs. Definitely will not be going back

Negative experience: While the classes are good, admin is AWFUL! They messed up the times multiple times (though they gave me a couple free casual classes to try to make up), and they overcharged my friend (and took 2 weeks to refund). I kept with them, having loved my silks beginner 1 course, but after I booked and paid for beginners 2, with the timetable saying beginners (not classifying which beginners) was at 6pm on Mondays, I was told it was now at 8pm. I could not do that time so asked for a refund. It has now been OVER a month and I have still not been refunded. Last week when I called I was told they had simply forgotten (very unprofessional), but it would go through ASAP. I am still waiting a week later. I had previously been waiting for a class to open up at a reasonable time slot so that I could go back, but after this disaster, there is no way I would go back to Fantasy, nor could I recommend people to go there. I am so disappointed. I am writing this review so that they finally get their act together and give me my refund.