
Information about Total Physiocare Heidelberg
3084, Melbourne
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-19h
- friday: 8h-18h
- saturday: 8h-14h
Our comment from FitFit Australia about Total Physiocare Heidelberg:
Total Physiocare Heidelberg is a well-regarded sports rehabilitation center located in Melbourne, Australia. Users rave about their dedicated team of physiotherapists and friendly staff, highlighting their commitment to patient care and professionalism.
Here are some key strengths of Total Physiocare:
- Attentive Staff: Clients appreciate the physiotherapists' ability to listen and provide personalized care, ensuring that they receive tailored treatment for their needs.
- Efficient Facilities: The gym is spacious and well-equipped, allowing users to exercise without long waits for equipment.
- Variety of Services: They offer a range of services including physiotherapy, Pilates, and specialized rehabilitation programs, consistently receiving praise for their effectiveness in aiding recovery.
- Warm Environment: Many reviews mention the welcoming atmosphere created by the staff, making each visit pleasant and enjoyable.
- Professionalism and Expertise: Users noted the knowledgeable physiotherapists who are dedicated to helping patients recover from injuries or manage ongoing health issues.
Despite the overwhelmingly positive feedback, some users have raised concerns regarding communication, particularly related to billing issues and follow-up responses. The center is encouraged to enhance their communication strategies to ensure all patient inquiries are addressed promptly.
Services, Machines and Guided Classes
Total Physiocare Heidelberg: Opinions
Fantastic experience: It's great to see physiotherapists that really listen. My experience has always been fantastic using the physio and physiologist services. Also I love using the gym as you do not have to wait to use the machines. I am also truly appreciative that the physiology team keep an eye on me while I am doing my exercise routine and give me advice if I am not doing it correctly or being lazy even though they are watching other patients. I really like that they are attentive to the environment around them. Would highly recommend toal physiocare!
Fantastic experience: I often visit Mazars in Heidelberg and what an absolute delight Gabby at reception is. Always greets you with a warm , friendly smile. Keep up the great work Gabby
Positive experience: I had a round of treatments after an injury and have always had great experiences with my physiotherapist, Karaitana. My last appointment with Hamish was also great, and I really appreciate their professionalism and care. However, I was disappointed with how the clinic handled a recent issue. Since my usual physiotherapist was unavailable, I was seen by someone else, but I later realised that due to incorrect system settings, Bupa didn’t recognise him as a members first partner, meaning I was covered minimum. I raised this at reception and was told I would receive an update, but I never heard back. I also followed up with a polite, well-explained feedback email, but after a whole week, I did not received any acknowledgment or explanation, making me feel like emails are not even read. What’s most disappointing isn’t just the billing issue or the extra cost, but more than that the complete lack of response. A simple acknowledgment (anything) would have gone a long way. I expected better communication and accountability from a clinic that otherwise provides good care. I hope they improve in this area.
Hi JJ, our reception staff did attempt to call you on multiple occasions to follow up with you. We apologize for the inconvenience, please feel free to chat to us again if there is anything else we can do for you.
Fantastic experience: Friendly and competent staff
Hi Greg, thank you for your kind review we appreciate your support!
Fantastic experience: The physiotherapists here have been fantastic in relieving pain and aiding the recovery of a serious injury.
Hi Penelope, thank you for your fantastic support!
Fantastic experience: Great service. Sessions run on time and no problem at all
Hi Janet, thank you for your review, look forward to providing future great services!
Fantastic experience: The physios are very helpful and attentive. The Pilates classes are very enjoyable and beneficial for my health
Hi Judy, thank you for your kind review. We look forward to seeing you for more pilates!
Fantastic experience: An excellent, spacious, up to date facility staffed by friendly, knowledgeable, caring, professional people. I used TPH for both pre-hab and re-hab around extensive orthopaedic surgery. The benefits were beyond question. Not just a "lie here while I rub the sore spot" physio, Total Physio provides tailored, closely monitored strength and mobility exercise. Attendance and support is also highly flexible, so talk to them about the most efficient - and best value - way to use their services.
Thank you for your kind review Chris, we are stoked to be a part of your journey and we strive to continue to provide you with a tailored approach to your care.
Fantastic experience: Very good
Thank you for your review, we appreciate it!
Fantastic experience: The staff are all so caring and helpful. I have been seeing Hannah for many months and she is just the best! Super knowledgeable, patient and caring every step of the way. Hannah has really helped me recover from an injury and I can highly recommend her services.
Thank you for your review Liliana! Hannah is one of our lovely physiotherapists, always ready to guide her patients to greatness. So glad to hear you are progressing well under her care!
Fantastic experience: I Just wanted to share how grateful I am to find my new physio Bella.I have a very bad back and knees and have been unable to walk without a mobility walker and a crutch.I was in extreme pain when I started here but my pain is decreasing with the program Bella takes me through twice a week.My confidence is much better.Bella explains everything which I appreciate.Bella is a true professional in all areas.Also Fran and Gabbi on the front desk are delightful.Thanku so much for all your support.So appreciated Cherie Roe
We are so grateful to have such wonderful patients like yourself Cherie, we are more than joyful to be a part of your rehabilitation journey. Thank you for your cheerful presence with us at Total Physiocare!
Fantastic experience: Wonderful experience, perfect for my needs. Angelo is is so good at what he does. Don’t ever leave !!!
Thank you for your review Glenda! Angelo is a fantastic member of our team and we love to be a part of your journey. Keep up all the great work!
Fantastic experience: Lainie performed a thorough assessment and addressed issue well. Highly recommend.
Thank you for your review Nadia! Lainie, our Director here at Total Physiocare takes huge pride in her work, thank you for choosing us to help you in your journey!
Fantastic experience: Great Pilates classes. Individual attention was given in group classes. Specific care was taken to ensure the correct muscle groups were being utilised.
Thank you for your review Mae Lee! Clinical Pilates is one of our core treatments here at Total Physiocare, and we are stoked to see your appreciation and progress with us!
Positive experience: I've been getting help from Aisling for the issues I have with my flat foot. She has been very patient with me, and her treatments helped me to overcome pain I had on my left foot. She is very friendly as well as professional.
Thank you for your review Hashika! We are so glad to hear about your experience with our physio team and honored to be a part of your rehab journey.
Fantastic experience: Great team and all staff are friendly.
Thank you for your review Oranat! Can always count on our friendly team!
Fantastic experience: I find all the staff at Physiocare really friendly. My physiotherapist is friendly, caring, knowledgeable and good at teaching me. Occasionally one expert physio with soft white hair drops in. He, Bill, will sometimes lie beside me and we do the excercises together. How’s that! All is therapeutic and good fun
Thank you for your review Mary! We love to provide a fun, friendly experience for all our clients!
Fantastic experience: I have been to total physio care for two different sporting injuries which both healed with their help. Definitely recommend!
Thank you for your review Andrew! We greatly appreciate your loyalty and hope you keep smashing your sporting goals!
Fantastic experience: Such a warm and friendly team from reception through to the physio team. I've been going here for many years with different ailments, and seen four or five of the different physiotherapists there - all of them fantastic. I've seen great results each time and even manage to have a bit of fun with the friendly team - a great atmosphere. Their newer entrance from Yarra St, and the updated consulting rooms and layout works better than their old entrance downstairs from the car park and cramped space. Easy parking and great access across the road from Heidelberg station.
Thank you for your review Ron! So glad to hear you enjoyed the perks of our new renovations, we have had even more updates since. We pride ourselves on our friendly staff and atmosphere, thank you for being a part of our team!
Fantastic experience: I attended for the GLA:D program and it really helped me get out of the chair without pain. The team were amazing and I really enjoyed my sessions as everyone was so supportive and lovely. Couldn’t recommend enough!
Thank you for your review Alan! GLA:D is such a wonderful program, thank you for smashing your goals with us!
Positive experience: Love the pilates here. Small classes led by physiotherapists.
Thank you for your review Katherine! Glad to hear you enjoyed your Clinical Pilates experience with our team.
Fantastic experience: I have been going to total physiocare in Heidelberg for many years now and I always find them to be a amazing team of professionals and you are always greeted and treated on arrival from the incredible professional polite and accommodating friendly Trisha
Thank you for your review Lisa! We greatly appreciate you for choosing us over the years, always here to help whenever you need!
Fantastic experience: Maighan Corps is amazing !! She is extremely knowledgeable and skilled at what she does . I had 3 private sessions with her . Today I went for a group class with her , and told her I stained my lower back last week . Maighan has helped me to work on my back muscle stretching , after this session, my lower back pain went away . Thank you total physiocare !!!
Thank you for your review Yanling!
Fantastic experience: Love Heidelberg physiotherapy love my Jacinta, Josh and all of the staff there. Very welcoming and friendly, they do excellent job. Elida
Thank you for your review Elida!
Fantastic experience: I have been going for over 1 year to pilates and my back is fully recovered. My family have also been over the years to address injuries. The staff are fantastic and I would highly recommend visting
Thank you for your review Rachel! We so greatly appreciate your friendly presence around the clinic and for allowing us to be a part of you and your family's rehab journeys!
Fantastic experience: I have been going for over 2 years after back issues. The staff are amazing and I maintain my self with weekly Pilates class . My back is as good as it has eve been.
Thank you for your review Sarah! Your friendly presence is always appreciated with our team, keep up the great work in your Clinical Pilates journey!
Fantastic experience: I’ve now seen Alice from their Heidelberg branch for my lower back problem. After 2 sessions with her my back is already feeling a lot better. Very professional with her work and super friendly person. Very easy to work with. Don’t worry about seeing a chiropractor with you sore back as I find they can never fix it. Alice is highly recommended thanks for your work
Thank you for your review Brock!
Fantastic experience: Great reception from front desk on entry- felt welcomed and then I met my physio Guru Tessa who has managed to work on my neck and back and after 5 visits I am feeling great relief and I am convinced that I am on my way to a full recovery. No pain no gain thank you
Thank you for your review Michelle!
Fantastic experience: Greeted with a smile and left wearing one.
Thank you for your review Abdul! All smiles here!!
Fantastic experience: Briony has helped through recovery from two knee replacements and is now wokring on me to recover fom hip op. - caring but firm and always happy.
Thank you for your review!
Fantastic experience: Lainie, Daniel and the entire team are fantastic. Caring, professional and able to get you back on track and feeling great. I have been working with them for years and cannot recommend them more highly.
Thank you for your review!
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