PCYC Parramatta

Negative experience: Absolutely shocking customer service and no replies. I have walked in twice to have someone to email me about something important, they said they'll let the manager know. 2 weeks later I kept emailing them and still nothing. I am hard of hearing and wear hearing aids and I struggle to hear on the phone hence why I asked for emailing. I had to call the front desk which was a struggle for me as I could barely hear or understand over the phone. I gave them my email and they finally replied to my email, I replied back, nothing, another 2 replies, still nothing, I called today after 3 weeks and gave them my email again, they front desk said they'll get someone to reply, still nothing. It's like they're ignoring me complelty, I am hard of hearing and I am taken advantage of by them, I can't walk in because of my work hours and by the time I get there, manager is finished work. This is a shocking service which they're supposed to be supportive of their members, I used to come often, but now I will never ever set foot in that place again, I know why so many people left and won't return. Their staff aren't great, they also gave me misleading information a few times which has caused trouble for me which is completely not fair and I have to suffer because I put my trust in their staff members, I was told certain infomation that I will get what I need, I also was told other things which were as mentioned, misleading and incorrect information. Terrible service, this is ridiculous.

Fantastic experience: My daughter is learning and enjoying the training and playing basket ball. Nice efforts by coach Rilpov and the volunteers. Thanks to PCYC.

Negative experience: Staff absolutely useless in addressing complaints. Would give zero if possible.

Negative experience: Staff member are rude and mostly unaware of their own gym rules.

Negative experience: Deducts money from auto-debit even when you keep your account on hold, they will come up with some reason later to accommodate the deducted amount to keep you coming.

Negative experience: I was threatened with death by a young gym member. Reported to staff. Nothing was done. Speculate the gym member was friends with staff. Quit the club after this. The gym itself is small, has old equipment and has musty male body odor smell. The Muay Thai classes were good. However, the equipment is old and very smelly. Especially the gloves. Bring your own gear.

Negative experience: Rude staff

Negative experience: Very rude staff. Tried to check the whereabouts of my son - after having waited 25 mins past the end of class - at the reception and they rudely asked me to go and check myself and that it wasn't their class. Least you would expect is to be politely told that they weren't too sure.

Fantastic experience: Very Helpful Staff members. Great place for kids to enjoy being active.

Fantastic experience: Clean, amazing variety of activities for all ages. Best PCYC in NSW

Fantastic experience: Good place for kids to enjoy variety of activities during school holidays. Staff is super friendly

Fantastic experience: Awesome gym and love what PCYC does for the local community. For a community gym/centre, surprisingly really clean and well maintained. I’ve only used the boxing area and that is run by good trainers that care and the facility is also world class and at such a budget price! Highly recommended.

Fantastic experience: Awesome gym and love the boxing training by Henry.

Fantastic experience: Staff are very professional & friendly!! Very comfortable gym and the programs are good. Gym is well maintained too. Kudos!

Fantastic experience: Best gym in sydney

Fantastic experience: Great place to train

Fantastic experience: Awesome place to go.

Fantastic experience: Comfortably the best gym in Parramatta. Excellent layout, nice good condition equipment and great staff. Great PT and group class sessions run in both gym & boxing gym. Very highly recommended.

Fantastic experience: Man the place is sick There is so much to do I love IT

Positive experience: Good for sports