F45 Training Town Hall

Negative experience: Zac, I am trying to explain and proving to him the number I used to speak with my personal trainer,Demi, and I asked and finished all the process to cancel my membership is already done but he refused to accept that because I got mental issues. I think so pretty place when they said they support people like me but in the first opportunity they try make us look like crazy!

Fantastic experience: You are greeted with a lovely warm welcome as soon as you walk in that door and Kalin and Orla have such attention to detail with form and technique while still ensuring you have fun while training ✨

Fantastic experience: I felt so welcome! The classes are tough but the trainers make them fun and more importantly they make sure you do everything properly to avoid the clumsy ones amongst us (me!) Kalin and Orla are stand outs!

Fantastic experience: I absolutely love F45 Town Hall! I've trained there since last year and never looked back - The trainers, Kalin and Orla are so caring, upbeat, motivating and are great communicators! I've achieved the best results since training with these guys :)

Fantastic experience: Love F45 Town tall! Great coaches & communication was so smooth! Kalin called me straight away and walked me through what go expect!!! When I got into the studio the trainers where so friendly and welcomed me so well! I got paired with a long term member & that member is now my training buddy!!

Fantastic experience: Great gym! Super nice staff and great routine! Very similar to the Basecamp Dethrone workout I do back in the US. Nicely done F45! I'll be back!

Negative experience: I tried F45 Town Hall out for a couple of weeks. In all fairness, the trainers were great, they got to know me quickly, gave helpful advice on form and they were good at motivating the class. The facilities are good, better than a lot of gyms I have been to, but I had a really bad customer service experience. A week after taking advantage of a special offer that F45 Town Hall was running, I received an email saying that I had signed up for a 13 week membership and that I needed to retrospectively agree to terms and conditions that were not made available to me when I initially paid for the first week’s membership. To be clear, I made sure when signing up that I was not signing up for a minimum term membership. To my knowledge, the membership was ‘week to week’, with the freedom to cancel at any time. I was not able to access my account or payment information unless I agreed to the ‘terms and conditions’ (which I did not), so I contacted the primary contact (Georgia) to try and set me up on the regular priced membership ($80 per week). Since joining F45 Town Hall, I tried contacting Georgia no fewer than four times and received no return call, sms, out of office or email in reply. I did receive an automatic email saying that I’d be contacted within 24-48 hours, which actually didn’t happen until I stated that I wanted to cancel my membership due to the poor customer service I’d received. In the end, I’ve been forced to cancel my card and block online transactions because I’m unable gain access to my account information, and haven’t been able to reach the franchisee after several attempts. Whilst I really like the F45 program and the trainers, at a weekly cost of $80, it is fair to expect a certain level of service that simply wasn’t provided. Again, I’d like to reiterate that I really couldn’t fault the actual trainers or the classes who really made my two weeks.

Fantastic experience: Great trainers!! Every single trainer is motivating which makes it all the more easier to train. Love my F45 Town Hall Fam :)

Negative experience: Training is ok but communication from the staff is terrible. They take ages to respond to phone calls and emails. I notified them in writing of an injury and they still charged me 80.00 a week for training that I wasnt going to. They also refused to credit me this money back. Not a good experience, they are just trying to leak money from you.

Negative experience: These classes will make you sweat. But there’s no enforcement of the use of sweat towels - so be prepared to catch something

Fantastic experience: Amazing trainers and awesome location! The showers and facilities are awesome there - plus the stretching area is a nice touch!!

Fantastic experience: I had a wonderful time training at F45 Town Hall. The studio and trainers were fabulous. I left feeling strong, empowered, fit and eager for my next session.

Fantastic experience: Good exercice

Fantastic experience: Great fitness programs, very supportive and friendly staff. This will change your life

Fantastic experience: Great trainers with a positive, enthusiastic attitude. Owners are a great bunch of guys who are approachable, friendly and also train with their members and crew. I’ve had some great memories and have met some wonderful friends here. Keep it up team

Fantastic experience: Fantastic trainers and a friendly environment. I was pretty hesitant about doing this as I was very unfit but they guided me, helped me and have reaped the benefits and results. Great trainers who understand not everyone is the same but push you all the way.

Fantastic experience: This is a great gym. Excellent facilities too.

Fantastic experience: Great Gym

Positive experience: Good crew of trainers

Fantastic experience: Great team and very friendly

Fantastic experience: Great and spacious training area. Good trainers

Positive experience: Martin Place location is better

Fantastic experience: What a place!