Information about Australian Institute of Fitness - Sydney

57 Macquarie St
2150, Parramatta
+611300669669

Opening hours

  • sunday: (closed)
  • monday: 9h-17h
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-17h
  • friday: 9h-17h
  • saturday: (closed)

Services, Machines and Guided Classes

Fit

Australian Institute of Fitness - Sydney: Opinions

2.6/5 (36 Opinions)
Sheila Sharma 6 months ago

Negative experience: Been twice to the massages booked online only to find it closed in last 2 weeks Poor professionalism from AIF and students.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Sheila,

We do hope our response finds you well, and we very much appreciate you bringing this to our attention.

We’re pleased to hear that you’ve since been back on campus and were able to receive the service you originally booked. Our team values every student and client interaction, and we’re glad we could resolve this with you directly.

If there’s anything further we can do, please don’t hesitate to reach out. And if you’re satisfied with how things were handled, we’d be grateful if you’d consider updating your review to reflect your most recent experience.

Warm regards,

The AIF Team

NICK - 1 year ago

Negative experience: Hours are incorrect, states closes 5pm Friday, all options are diverted to voicemail from 4.25pm

Huda ahmed 1 year ago

Fantastic experience: The place that made me who I am today. The process were great every one was helpful

Spencer Richards 1 year ago

Fantastic experience: Cant complain. Thorough and learnt a lot.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey Spencer! Thank you for providing a review. We are so happy to hear you learnt a lot whilst studying with AIF. Wishing you all the best!

J C 1 year ago

Fantastic experience: I had the pleasure of dealing with Lachlan Veal. He was super helpful, transparent and went above and beyond to help answer any queries I had regarding my options. He was the only point of contact I’ve had with AIF and if the rest of the institution shares his qualities I’m confident I’m in safe and reliable hands to complete the course and be industry ready.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey JC! Thank you for providing a review. We are so glad to hear that Lachlan was a great support to you. Wishing you all the best as you complete your course!

Amber Yan 2 years ago

Negative experience: I was a student with AIF last year. I registered a blended course - half face to face and half online. Students who’s like me and paid a premium were all in the preference of the face to face component. However half way through the course AIF changed delivery method and everything was online and only refund us $1500 in cash, otherwise could just quit, which I thought was extremely unprofessional and money driven behaviour. The course content wasn’t impressive in my opinion and assessment marking was very strict. You need a lot of time dedicated on being perfect in every answer to meet their standard marking criteria. Good luck for those who are attending online courses. I personally certainly didn’t enjoy the learning experience.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Amber, thank you for expressing your feedback on the new SIS21 Training Package course for Master Trainer. I have investigated your enrolment further and found that per our communications sent regarding the modality shift your enrolment was fully refunded. With regards to the course material, we are subject to comply with Training.gov to remain registered as a private RTO, and believe that the high standard of content delivered and subsequent assessment ensures that our graduates are well prepared to stand out in the fitness industry. If you would like to provide more feedback, please email us at [email protected]

David Sexton 2 years ago

Fantastic experience: At WeFlex we're proud to partner with AIF who have the same passion and commitment to making the fitness industry more inclusive for people with disability.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

We are so excited to be partnering with WeFlex, we cannot wait to see the opportunities for all people to grow! The AIF cannot wait to ignite the passion of new fitness hopefuls as they kick-start their fitness and trainer journey.

Nicole Favretto 3 years ago

Fantastic experience: Completed my Cert 3 & 4 at AIF, found the whole process really enjoyable, great interactive content and the coaches were fantastic. Highly recommend for anyone looking to get into the industry!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey Nicole, thanks so much for leaving this review! We are so glad you enjoyed your AIF experience.

Samantha Wonnacott 3 years ago

Negative experience: Avoid. Studied here a massage student- was miss sold on signing up to what was actually delivered. The resources and exams provided are either in need of repair and replacement, or when it comes to the studies, are full of grammatical errors or out right don't make sense. Ended up in a too full class which the coach (who would shout and scream at us) ended up leaving part way through resulting in the only remaining coach being over worked and under resourced. I'm now in the industry with sub par skills as a result and having to pay for further education. They are over priced and do not deliver. You would be better off going to evolve or tafe.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Samantha, we are disappointed to hear you feel this way. We understand that your squad was heavily affected by COVID, but our team has also provided you with ongoing education free of charge through ACE to ensure you are set up for your future career. We have worked with you to resolve the difficulties you faced to the best of our ability, so we are disappointed to see this review. We will pass on your feedback to our Training Team and investigate the course errors that you mention, as ensuring our service is at the highest quality, is very important to us. - The AIF Team

Abby Mcgregor 3 years ago

Fantastic experience: Studied with AIF to become a personal trainer & I could not recommend them enough! Their attention to detail across all classes and studies is incredible. I was never left behind with my studies and i met some incredible people along the way. If you’re looking for. Fitness course to cover EVERYTHING you need to know, AIF is it!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Abby! Thanks so much for this wonderful review, We are so glad to hear you loved your AIF experience. - The AIF Team

Henry Cardwell 3 years ago

Negative experience: My partner and I experienced a miscarriage during her study and AIF refused to reasonably work with us to get through this difficult time. To defer they require a $900 fee and to leave the course, they require a medical certificate covering 24 months which a doctor couldn’t foresee.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Henry, we are sorry to hear that you feel this way. I understand that your partner has recently been sent an extenuating circumstances form, to ensure they are provided with assistance here, should they meet the requirements. We are just awaiting her to fill this one out to the team can review. - The AIF Team

Iren Malkina-Brown 3 years ago

Negative experience: The fitness coaches in this campus looks like they may need a personal trainer them self. What a joke if course for those sort of money! Make sure you do a proper research before you choose your course provider. This place is just an embarrassment.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, as this review has been left under a name that is not within our student system, alongside 4 other similar illegitimate reviews within the same hour, we are lead to believe that you have not actually studied with AIF. Should you wish to discuss further, please email [email protected] where we would love to formally investigate your complaint if legitimate! Thank you. - The AIF Team

Svetlana Leto 3 years ago

Negative experience: There are much better education provides on the market with less fees and better facilities. This joke of a business is too busy with sales not with actually doing their job.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, as this review has been left under a name that is not within our student system, alongside 4 other similar illegitimate reviews within the same hour, we are lead to believe that you have not actually studied with AIF. Should you wish to discuss further, please email [email protected] where we would love to formally investigate your complaint if legitimate! Thank you. - The AIF Team

Nick Titating 3 years ago

Negative experience: Those are very overpriced courses that offers not more then the TAFE with worse facilities, less experienced coaches, no parking and squashed practical part of the course that doesn’t make you anything close to be industry ready. Only places who want you to pay rent are interested in Australian Institute of Fitness graduates to work for them.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, as this review has been left under a name that is not within our student system, alongside 4 other similar illegitimate reviews within the same hour, we are lead to believe that you have not actually studied with AIF. Should you wish to discuss further, please email [email protected] where we would love to formally investigate your complaint if legitimate! Thank you. - The AIF Team

Ben Hall 3 years ago

Negative experience: Absolute joke of a company, sales women full of promises saying how easy it would be to complete while i was working full time 11hrs a day 5 days a week. She rushed me through all the agrements without really giving me a chance to read them saying how the deal was ending today and if i didnt sign up it would cost me more money the day after. After a month i cancelled and cost me $1300 for absolutly nothing. No sympathy just wanted the money from me, also part of the cost was for a course i was meant to start in 2023 but somehow the cooling off period had ran out, Real dodgey. Guess they have some real fine fine print to read. DO NOT GO HERE!!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Ben, we are sorry to hear you feel this way, and do wish you got the opportunity to study with AIF. Unfortunately after your enrolment and 10-day cooling-off period had passed we were unable to refund the entirety of your course when you decided to cancel, as per our enrolment terms. If you would like to discuss this further with our team, I recommend you fill out a formal complaint so we can escalate this for you. Here is the link: https://fitness.edu.au/submit-a-complaint/ - Chat soon, AIF Team

Sam Stru 3 years ago

Negative experience: Just renewed my annual membership and a week later you've added on a direct debit for an extra subscription. This was never authorised nor signed for and you have absolutely no right in direct debiting services you choose to add on. You've been contacted three times with zero response so speak to the ACC

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Sam! As communicated to you via our support team who have called and chatted to you as well as the email that has been sent, we are currently migrating our existing Australian Fitness Network members over to a new subscription management system. When migrating your subscription over, a series of emails were triggered (as you received). I can confirm you have not been charged anything, and no changes have been made to your existing subscription with Australian Fitness Network. For any changes regarding the price of the subscription, you will be advised of these ahead of time and required to enter your card details to authorise. Our sincere apologies for the confusion these emails would have caused you.

Martin Brennan 5 years ago

Positive experience: Great coaches and fantastic massage!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, thanks so much for taking the time to leave us this review - we appreciate it!

prachi malviya 5 years ago

Fantastic experience: Best place to study fitness ,the coaches are amazing

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey Prachi, thanks so much for this review! We are so glad you loved your experience at the Institute.

Molly 5 years ago

Negative experience: The coaches are great which is why it’s 2 star, but the sales side of things is shocking. They failed to let me know l wouldn’t get my cert 3 when l changed to part time (full time get it but part time don’t) as well as the transaction fees after they claimed it to be “interest free with no other charges.” Have been waiting a week for them to get back to me. Sales team are just money hungry.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Molly, we are really glad that you think our coaches are wonderful, however, we are sorry to hear that you don't recommend us overall. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information regarding this. Thanks :)

steph ao 5 years ago

Fantastic experience: Awesome place to study... great, friendly and knowledgeable coaches!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey There, thank you so much for taking the time to review our Parramatta campus :) We are so glad you enjoyed your experience.

Christopher Koletti 5 years ago

Negative experience: DO NOT GO HERE! The staff are very rude and only care about your money and very little about your actual education and well-being. I stopped going after about a month due to health reasons and they said I still need to pay the full $7000+ dollars to them. Would never recommend them to anyone

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hey Christopher, we are disappointed to hear that you do not recommend us. Should you wish to provide our team with further information or feedback on this matter, please email [email protected]. Thanks, Christopher.

75lainie 5 years ago

Negative experience: Terrible, nasty horrible staff. I ran into office asking to please use their phone as my Dad with brain cancer had wandered off. Admin lady had to ask manager who refused to let me use their phone.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hello '75lainie', we are sorry to hear about your experience. Should you wish to provide us with any further feedback so our team can investigate, please feel free to email us at [email protected] with some additional information. Thanks :)

Vincent Farhart 6 years ago

Negative experience: I cancelled my membership over 2 months before my course even started due to extenuating circumstances and I was liable for $2700 for nothing.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Vincent, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

Ryan H 7 years ago

Negative experience: Tried to force me to start now so they can hit their quota. Didn't care about my goals at all.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Mark, we are sorry to hear you feel that way. We would love to ensure we look into your feedback further. Would you email us at [email protected] with some more information please? Thanks :)

Hugh Berry 7 years ago

Negative experience: asked how much a Personal trainer course would cost. the receptionist went away to discuss with the manager. She came back and said 'you have to fill out a form online, someone will call you and give you a quote' what in the hell kind of service is that? what reptile running this place changes the price based on how much they can get out of you?

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Hugh, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

simpson doan 7 years ago

Negative experience: Nutrition course is absolutely worthless and $$$.

Judah Kelly 7 years ago

Fantastic experience: this gym is the best really recommend it for you guys

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there - Thank you so much for this 5 star review. We are so glad you enjoyed your experience with the Institute.

Hanisa Hilole 7 years ago

Negative experience: DO NOT GO. Nothing but Aggressive Sales people who just want to take your money.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Hanisa, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

craig roberts 7 years ago

Negative experience: Not happy the support of study .... i paid for it didnt finish it because my wife had a kid ... they told me i had to pay 300 to go back .... then they told me the corse had changed so i needed to pay $1000 on top of the $300 to go back to study ... dont get locked into the money trap

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi Craig, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

Игорь Москалев 8 years ago

Fantastic experience: Очень здорово.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there - Thank you so much for this 5 star review. We are so glad you enjoyed your experience with the Institute.

Lara Spaggiari 8 years ago

Fantastic experience: I unfortuantely started out studying at a different institute. I thought Australian Institute of Fitness was too expensive. I thought "why should I pay that much and yet can pay cheaper at another place and get the same outcome". Unfrotunately the insitute I was studying with did not deliver. SO I bit the bullet and started at AIF. To be honest I would spend the money over and over again. From studying with another institute to AIF, the difference is mind blowing. Firstly the coarse is structured. The coarse is scheduled head to toe, with dates where assesments are due ( which keeps you accountable), they have coaching sessions online every fornight ( that you must attend), they actually have rules ( again which keeps you accountable) and the staff and coaches are super friendly. It doesn't sound like a lot but you really do get what you pay for. I had no deadlines with the previous coarse, I didn't know where I was at in the coarse, also I didn't feel apart of a team. AIF makes sure that even if you're studying online you feel apart of a team. I really am glad that I ended up with AIF.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there Lara- Thank you so much for this 5 star review. We are so glad you enjoyed your experience with the Institute :)

Toneet Gill 9 years ago

Negative experience: Received a call back on my enquiry in certificate 3 & 4 courses. I have been told they do not tell the fee untill I make it sure that I will do the course. They want to meet me to asses wether I will get selected or not, do I have budget or some savings, can I afford the course. The girl was very rude and arogant and blamed me that I am just calling all colleges to compare the prices only. She should know that it is my right to ask and find out the price before I start my study. If you can not give me the required information, I am happy not to be your student.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

Archmage88ttv 9 years ago

Negative experience: came here about a year ago to find out If I could finish off my cert 4 (I had already done all but 2 of the units at tafe and needed to complete the last two for the certificate) I had given my email and info to the staff on two occasions so they could chase it up and get back to me. to this day I have not received a reply other then "pay us $100 to become a member and we can calculate the cost for you" (something that everywhere else will do for free as you don't want to pay 100$ to find out its still overpriced and cannot be paid) .. but I do constantly get spam mail from the institute. (Don't leave them an email, choose to come back or callback or find a place that will tell you how much they will charge you for the course with out pinching $100)

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there, we are sorry to hear that you don't recommend us. Should you wish to provide us with any further feedback, feel free to email us at [email protected] with some more information. Thanks :)

Michael McCarthy 9 years ago

Fantastic experience: I am a local franchisee for Ready Steady Go Kids and we have a national career partnership with AIF. I have employed a few people currently doing/finished their course at AIF and can honestly say that they have a real drive/passion for their work and are very reliable. Recommended very highly and will continue to use AIF for all future staffing needs.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there - Thank you so much for this 5 star review. We are so glad you enjoyed your experience with the Institute :)

Heather Kane 9 years ago

Positive experience: Amazing coaches and trainers that can offer lots of industry advice. The career scouts have been brilliant helping me to find local businesses to complete training at.

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there - Thank you so much for this review. We are so glad you enjoyed your experience with the Institute :)

Alessandro Allegrini 9 years ago

Fantastic experience: I had a great experience at the AIF in Parramatta - Coaches were knowledgeable, understanding and really opened my eyes to the world of Health and Fitness. The Trainer Experience Program gave me the opportunity to meet with possible career providers and ultimately led to my employment at Vision PT Drummoyne. Highly recommended!

Australian Institute of Fitness - Sydney
Australian Institute of Fitness - Sydney

Hi there - Thank you so much for this 5 star review. We are so glad you enjoyed your experience with the Institute :)

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