Fitness First Cronulla

Positive experience: This is my fav gym out of all the shire FF, staff are friendly, equipment is maintained love the new reformer. I just wish they would put a few more 530am or 6am basic training classes or weight training classes, Monday has 0 classes. Sylvania has all the classes with lots of Cronulla people traveling to Sylvania early morning. Tuesdays spin classes at Cronulla are always full with people disappointed not getting in.

Fantastic experience: Amazing staff and huge gym with a ton of equipment. Lots of parking as well as bike racks. Well air conditioned and plenty of lockers for your stuff. Water fountains and sanitary wipes throughout the gym area. Highly recommend!

Negative experience: Very unprofessional staff promised me something while I was joining the gym and changed their words after I joined as they told me it’s free joining and access card still they charge me for that on top of that they give me 2 weeks free but start taking money out of account from next week as soon as i joined after few weeks when I got locked out I checked with them what happened they told me that my account is overdue apart from that they asked me to refer my friends I refer my 3 friends but when I ask for referral reward they told me they don’t know when it gonna happen as they are not aware and refused what they say and told me it gonna happen when it gonna happen … for me it was totally unprofessional as u don’t even know what u promised to customer…just share my terrible experience thanks

Fantastic experience: Astrid, the club manager goes over and beyond to help make sure her customers and 100% satisfied she is a credit to your organisation. I had an issue with payment and Astrid followed everything up and made sure the issue was completely resolved. Thank you

Fantastic experience: This Facility is brilliant..many people in the Shire are unaware it exists when I tell them about it. There is definitely a Community feel - I have been a Member of other Gyms before Fitness First existed - Woolooware FF is definitely the best.

Fantastic experience: Great location, great facilities and equipment and amazing staff and management team. I enjoy and want to come to the gym because of the culture here and people are really nice and helpful.

Fantastic experience: I love the views here. Imagene was fantastic at front. Myra teaches a great Barre class. I enjoyed Nicks spin class. I am really happy with my new membership.

Fantastic experience: Fitness First in Cronulla has great facilities, friendly staff and good gym culture. Highly recommend giving it a go.

Fantastic experience: Friendly team, great facilities and very spacious

Fantastic experience: Went to Caliya Beauty inside Fitness First. Jess is amazing. So lovely and an expert at what she does. @caliyabeauty

Negative experience: SCAM, Trying to charge a 19 year old 100's after telling them she couldn't afford to stay there and then sending her debt collection notices when she clearly can't afford it and advised them she couldn't understand the membership form she was told to sign and they told her is was simply to let her train there, nothing about long term fees or charges were explained even when she told them she couldn't understand the form. DO NOT USE THIS GYM, sending debt collector letter when they know of a medical issues is wrong

Negative experience: Absolute joke, I’m in a lock in contract and come to a gym with broken aircon…… fix it or I’ll cancel my card

Fantastic experience: Great gym

Negative experience: It's an average gym some equipments are broken, steam room always closes earlier than promised it's not the cheapest not expensive not that good not that bad average

Fantastic experience: Great

Fantastic experience: Good place to work out!

Fantastic experience: This is my second home!, place has a great vibe, safe and inclusive. No one is made to feel unwelcomed, doesn't matter if your super fit or just starting your fitness journey, FFC is the best place.

Negative experience: This gym is trash. It’s been 3 weeks without music! The place feels like a library. I asked the staff to rent or buy a portable sound system & they looked at me like I was speaking Cantonese.

Positive experience: Got a great atmosphere to workout n friendly staff

Negative experience: Worst gym in Cronulla, old equipment, hasn’t been renovated for decades, staff are just not very nice most of the time and there is a high turnover rate. They turn the aircon off on weekends so its too hot and smells like old carpet smell. Wouldn’t recommend

Positive experience: Nice and Clean. View over the harbour is an extra

Fantastic experience: Large gym. Up to date equipment. Clean facility. Everything you’d expect in a good fitness first gym.

Positive experience: Good gym. Nice layout and plenty of equipment.

Negative experience: Buyer beware! Main issue first - if you try to cancel your membership you can probably be sure they will overcharge you on exit. TWICE now i have been a member, same issue both times. SOME of the staff at the front desk (not all) - absolutely appalling - rude, arrogant and self-righteous - speaking to customers like we are here to serve them, not the other way around. EXCEPT Maria. I'll give her credit, she was always polite and professional. When they want your money you never stop getting calls from them. The minute you sign up you can kiss customer service goodbye. If Fitness First was the last gym in existence I still wouldn't sign up. Looking at other reviews it looks like my experience is not isolated.

Negative experience: Recurring charge after 1 month subscription and cancellation. STILL ongoing after 6 months insidious and dishonest

Fantastic experience: Great systems and always working on improving. I always find a class that suits me.

Fantastic experience: Strongly recommend Cronulla Fitness First, spacious, great machines and atmosphere

Fantastic experience: Unreal!

Fantastic experience: My new local now. Atmosphere is great. The equipment is perfect and the best part is the monkey bars and the rope! Haven’t seen it in many places

Fantastic experience: Luv Cronulla fitness first. Maria is Awesome!!! the whole vibe is amazing!!

Negative experience: Friendly staff however the equipment maintenance & replacement regime at Cronulla FF is a joke !! Elliptical type machines x 2 not functional for over a year with out of order signs and heavy surface rust on other older machines. Steam room always broken. Spoke to the friendly staff about repairs however they have no idea of a time frame. Sent an email but FF couldn't be bothered responding !!!

Positive experience: The gym is great but the steam room is constantly broken.

Negative experience: It was a good place to train until a PT didn’t listen to an injury I had and thought I was making an excuse. Which caused me to seek help from a physio who was shocked at the injury. Also, terrible to try and cancel a membership for MONTHS I’ve been at it, trying to charge me $180 to leave. What a scam.

Fantastic experience: Best Fitness First in the Shire. Place always clean and well maintained. Staff are friendly and the classes are great.

Negative experience: Overall a good, clean gym with fairly new equipment installed in 2017/18, really comfortable place to go and train with a nice view of the bay to look at whilst you do so. My biggest complaint would have to be how pushy the staff are. I was handed a free pass by one of the female staff whilst out at Cronulla one afternoon, I rang up and came in a week after and enjoyed a couple of hours training. Following this, the woman who I had been speaking with sat me down to talk about signing up which I was not at all interested in doing, I told her I would get back to her which I did telling her that I wasn't interested and that I couldn't afford the $16.80 pw sale price. Following this she became extremely pushy with trying to get me to change my decision and pursued this by calling me every 30 minutes with different "offers" after speaking with her manager. I constantly told her I was not interested and she constantly tried to make me change my mind and that I only had a few hours to do so. This pushiness has really annoyed me and has turned me off Fitness First & gyms in general for good, if someone isn't keen then they're not keen, don't keep forcing them to make decisions by pestering them every 30 minutes about it.

Negative experience: Absolutely appalling service. One of the colleagues put through a membership without me signing and helped themselves to money in my account, after 2 weeks of contacting the club no one has bothered to refund my money instead they ducted another lot of money out of my account. Staff are very unprofessional and never called me back to help resolve my issue, they show very little care. What could have been a very simple and hassle free process has turned into an ongoing headache, very poor customer service skills.

Positive experience: Great space with good equipment and plenty of room. Staff could be friendlier, I have been attending consistently for over a year and only recently had one trainer say hello to me for the first time.

Negative experience: Horrible, rude and arrogant staff. Both receptionist and manager. Couldn’t believe the low quality or rather absence of customer service. Refused a guest pass that was entirely valid and within terms because I wouldn’t sign with them then and there

Negative experience: Changed trading hours, meaning gym closes earlier and your forced to pay more to use gym outside trading hours... oh and cut classes back too and won't put on more evening classes.

Fantastic experience: Great Gym Great Staff Great facilities

Fantastic experience: One of the best layouts I’ve ever trained in. Plenty of variety when choosing classes from hi energy spin and group exercise and barre attack to yoga and Pilates. Very affordable membership prices. If your looking for somewhere that’s covers everything from weights to wellness give them a go.

Negative experience: There are not many evening classes during the week. I finish work at 5pm so by the time I get to the gym around 6pm, there are not many classes to choose from (some days no evening classes). This is why I joined the gym, for the evening classes. FF Cronulla need add more 6pm, 6.30pm, 7pm week classes to their schedule & a selection of classes.

Fantastic experience: I love this gym and all of their group classes

Negative experience: There was a incident this morning after my class I was getting changed in the ladies change room when a male cleaner decided to enter the female change room to get his keys to the storage room from his wife I was in my underware at the time highly inappropriate that a male cleaner should walk in to a female toilet.What should of happened is he should of got Tanya from the reception or one of the other female workers to come in and get the keys from his wife.Really bad form.When I addressed it with Timon the general manger he was extremely dismissive and indifferent and made it my issue saying that I have a bad attitude and need to calm down.He also stated that it's general practice that male staff are aloud into the female toilets as did Alex from Sylvania fitness first.I dont want to be a member of a gym that condones this so I'm ending my membership.