SHELTER

Negative experience: Unfortunately, I had the worst experience at this place last weekend when I visited with a friend. I had previously attended to enjoy the ice bath & sauna and not had an issue, but this particular day was a nightmare. Firstly, the ice bath was not ready and although staff hurriedly informed me that they would prepare it immediately, it was done without care as it was tepid water and not in the least cold. The sauna also needed a lot of work to get hot as although it was on, no effort was made to prepare it. When I reported that the ice bath was not cold, staff were too busy with fitness class members at reception to help. They promised to attend to it asap but after 10 minutes of waiting, after I re-requested ice, they then apologised, eventually came in with ice but by that time, our session time had almost ended. After waiting so long to get the bath to a decent temp, which quite honestly was still not cold enough to be considered a proper ice bath, they then had the audacity to come in and ask us to finish up as the next booking had arrived. I was absolutely disgusted by the dismissive service and will never be attending again.

Fantastic experience: My favourite place in the world.

Fantastic experience: The most amazing facility in the eastern suburbs. They do incredible coffee.

Fantastic experience: What a beautiful place! Great offerings for spin and boxing and other classes. Also the smoothie bar is nice with a space to be out in the sun. They are friendly and make it easy by including shoes. Shower, shampoo/conditioner and hairdryer available to use after.

Positive experience: Honestly, disappointing.. I chose Shelter over the Slow House for a sauna and ice bath and shouldn’t have. Nothing had been cleaned from the day prior, rubbish around, dirty floors, dirty glass to saunas, shower door broken, no lights in the sauna, two dead cockroaches on the floor, and no temp indicator for the ice bath. The drains all smelt really bad also, with loud music playing from the reception. I had booked two session back to back but only completed one if that, I personally won’t be returning.

Fantastic experience: Great spin classes - the instructors, the music, the vibes are all on point!

Fantastic experience: Been riding at Shelter since it opened, the instructors, music and community keep me coming back! Perfect Sydney spin studio with such talented instructors and a great space. Love the gumnut smoothie post class too!

Fantastic experience: Love love love Elles spin classes. And Daniel is off to a flying start. Keep it up!!

Fantastic experience: Love the ride and tone classes! Great energy in the ride and really intense Pilates style tone class. Nat and Josh do great classes, such a shame great ride instructors keep on leaving.

Fantastic experience: Shelter is the best!! The classes have the best energy!!! - Taylah Drinkwater

Fantastic experience: SHELTER has the best cycle classes ever! I always feel so amazing during and after a class. Would highly recommend! :)

Fantastic experience: Love the Tone classes. Great way to start the day. They give me a well rounded workout. I love how they combine Pilates and Barre techniques. Generally friendly staff.

Fantastic experience: Love Vic’s Classes on a Monday Morning. It is the best way to start the week and feed off her positive fun energy

Fantastic experience: Absolutely love starting my Monday morning with Vic and her pumping tunes! So motivating, and one of the best instructors I’ve had for spin.

Fantastic experience: The spin classes with Victoria are AMAZING! Part cycle, part nightclub, part psychology session. Guaranteed to walk out with a spring in your step!!!

Fantastic experience: I CAN NOT RAVE ABOUT THIS PLACE MORE! Like a slice of heaven feeling far from Sydney in all its simplicity. Such a high quality establishment and service, I've recommended it to so many people

Fantastic experience: Amazing atmosphere and the ride classes are real fun!

Fantastic experience: Such a great time spent in the sauna and the ice bath followed by a refreshing juice. Absolutely loved the riding classes. Instructors are on fire! Highly recommended if you wanna sweat and feeling energised.

Fantastic experience: Beautiful(and clean) place with nice people. The riding class was exhausting but amazing !

Negative experience: Spa is so noisy it's almost not worth bothering. Noise travels from groups of people and bass from cycling sessions, and today someone's dog barking like it's being slaughter for 40mins. A good place to sweat but not chill. No ones using towels in the sauna, just sweating onto the shares seats.

Fantastic experience: I love the vibe and aesthetic of Shelter, great classes and lovely staff, plus a great place to hang out after being pushed hard in a spin class!

Fantastic experience: Enjoy the traditional sauna and ice bath. Perfect way to recover.

Fantastic experience: I've been to Shelter to see the place before booking a sauna with my wife, and I have to say, the place is very clean and luxurious. Also, I've talked to Coco, and she's been so professional and friendly, that I'll definitely make a booking!

Negative experience: Sauna experience was sub par for the price and unhygienic. dont go here

Negative experience: We were excited to visit shelter for a sauna last night but it was unfortunately quite an unpleasant experience. Firstly there was an almost complete lack of privacy, with the entrance of all sauners sharing the same entrance which was badly maintained, think pools of warm water on the floor, which made it feel more like a stinky public pool bathroom more than a luxury gym Secondly, each sauna’s hygiene was highly questionable, there were no signs of cleaning between each group with some dampish towels hanging around. Thirdly the ambience and experience itself was very off, from the supposedly tranquil saunas you could hear booming music from the workout classes and yelling teenagers. Would not recommend going here, unless you wanted to be left disappointed and gross.

Fantastic experience: Amazing facilities, great staff and such a good price!

Positive experience: Loved the class, disliked the smelly boxing gloves

Fantastic experience: One of my fave havens in Sydney. Think sparkling water, fresh towels, great sauna and Coco who works reception is the best

Fantastic experience: good boxing classes and sauna facilities. very double bay & pretty reasonably priced

Fantastic experience: Best spinning class in sydney!!

Fantastic experience: Beautiful space and friendly staff

Fantastic experience: Excellent classes with dedicated and passionate instructors

Fantastic experience: Went for the first time today with a friend and wow! The RIDE class was intense but fun and Hannah at the front made us feel so welcome and comfortable!

Fantastic experience: Absolutely love coming on a Sunday Morning to The Shelter, easy all day parking near by and it's quiet. Great for a sauna session, staff are always welcoming and helpful. Really nice inside and it has a great feel to it. 2 person Sauna is a bit small and the AUX doesn't work so I'd recommend bring a little speaker or headphones if you don't like the silence. They leave cold water outside the sauna during your session and the showers/changerooms are incredible. They supply the towels and bag for your sweaty clothes. The price is really good to compared to other places, I can't recommend Shelter more highly.

Negative experience: First time visiting and the staff member serving was rushing to show and explain where everything was, started the timer for the inferred sauna before my friend that was joining me even arrived. Had another customer drink the water set out in front of hired sauna and was unable to provide more for some time, blow drier was unable to be supplied for use. Same staff member complained about working closing shift was too busy for her and hard to handle. Not a relaxing experience at all felt rushed and a burden to be there for that staff member.

Fantastic experience: One of the BEST customer service experiences I've had! I bought the Shelter Pro Bike (which I LOVE - such a pro piece of equip) - and the commitment to service delivery excellence was stand-out. This team really cares about a great outcome for their customers. A service culture like that shows excellent management for sure. Very highly recommend SHELTER both in studio and at-home with the Pro Bike.

Fantastic experience: Tom at Shelter is the absolute best spin teacher! I’ve been consistently going to his classes for several months and cannot say enough good things. He always takes the time to explain best practices for new riders, has different / fun music, and it’s always challenging. He’s significantly improved my endurance and physical ability. Highly recommend!!

Fantastic experience: A truly amazing experience at SHELTER. I highly recommend this business for its uniqueness and its professionalism.

Fantastic experience: Very clean studio. Great aesthetics

Negative experience: Very sad that shelter removed their membership options. Far to expensive to do the same amount of classes and has lost the community feel. Use to go everyday, but now gym elsewhere. Sad! I do honestly feel shelter would thrive if management listened to the community and trainers And a 12 hour cancellation fee is day light robbery. If the class is full and I’ve taken someone spot, I understand… but if the class is not full (which is not the case lately- there is around 15 bikes free) and you’ve charged me a fee for cancelling 8 hours out ahead, I just don’t understand. It’s pure greed. You are imposing fines on your own community and members?? 2 more passes to go after 3 years of membership and I’m done.

Negative experience: Horrible service and poor quality food.

Fantastic experience: The thing about Shelter is you’d like it to be Sydney’s best kept secret only the cat’s out of the bag. Those that are familiar with it and with Double Bay will know that between a coco collagen (alternate is the refresh) plus ice bath / sauna combo - and you will sleep soundly like a baby to wake the following morning to a brand new day feeling shiny and happy. Oh ... and they do spin classes too ...

Fantastic experience: Shelter is absolutely incredible - if you’re thinking about visiting, don’t hesitate. They run one of the best rhythm cycle classes in Sydney and the staff are so welcoming and friendly.

Fantastic experience: Love this place!

Fantastic experience: Words can’t describe this place . Seeing is believing. What a concept what a great back story. Well done to all the team . Must go. Incredible.

Fantastic experience: Amazing place to relax and recover

Fantastic experience: Epic space and team!

Fantastic experience: Hands down best gym I have ever been too! Absolutely divine space & amenities. Smoothies are delicious and most importantly the classes and trainers are the best out there!!!!

Fantastic experience: Great staff, very nice bikes, amazing and lovely facilities

Fantastic experience: This place is insane, so we’ll done and exactly the place to come and feel healthy and rested!

Fantastic experience: A beautiful space - the juices are delicious and the staff are all so friendly!

Fantastic experience: Amazing