
Anytime Fitness Cairns Northern Beaches - Smithfield

Information about Anytime Fitness Cairns Northern Beaches - Smithfield
4878, Smithfield
Opening hours
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Our comment from FitFit Australia about Anytime Fitness Cairns Northern Beaches - Smithfield:
Welcome to Anytime Fitness Cairns Northern Beaches - Smithfield! Our gym is known for its modern facilities and friendly atmosphere, making it an ideal place for fitness enthusiasts of all levels.
Strengths:
- Modern and well-maintained equipment.
- Spacious layout providing a comfortable workout environment.
- Friendly and supportive staff who genuinely care about members' fitness journeys.
- Convenient location with ample parking facilities.
- Clean and tidy, enhancing the overall experience.
Many of our members appreciate the fantastic renovations and the welcoming vibe of the gym. With a focus on providing a positive experience, we strive to ensure that everyone feels at home while working out.
Areas for Improvement:
- Some members have reported challenges with the membership cancellation process.
- Concerns about contract flexibility and transparency in pricing have also been mentioned.
While we continuously work to enhance our services and address feedback, we wish to emphasize that the majority of our members enjoy their time at our gym and find significant value in our offerings. Join us at Anytime Fitness Cairns Northern Beaches - Smithfield and experience the difference!
Services, Machines and Guided Classes
Anytime Fitness Cairns Northern Beaches - Smithfield: Opinions
Negative experience: Most expensive gym. In Cairns. Impossible to get out of their contract even after years. Low standard of service. Money grabbing grubs. I've actually had to close my bank account down. Evil.
Hi Karen, We’re sorry to hear that you felt this way, as we strive to provide a positive and hassle-free experience for all our members. We would like to better understand your concerns about the cancellation process and any service issues you experienced. We would be grateful if you were able to contact us at [email protected] or call the club to discuss further. , regards AF CNB
Fantastic experience: Estou adorando. Excelente estrutura.
Hi Alexandre, we really do appreciate the support and time taken to provide our club with a positive review. Thanks again and all the best with your workouts!
Fantastic experience: Clean, friendly, well equipped and very well maintained.
Hi Ben Thank you so much for your 5 star report. We really appreciate your time to write a positive review. We will continue to provide the best possible product and service to our customer All the best with your training
Negative experience: If I could give no stars I would, the staff are disgusting, you can not cancel your membership, they ask why, come in and talk to us. It’s beyond a joke
Hi Sophie, Thank you for your feedback. Our members are so important to us, and we genuinely want to understand if there’s something we could have done better or if we fell short. There are many reasons members choose to cancel, and understanding them helps us improve. We do always aim to make this process simple and smooth, so we apologise if this was not the case. If you’d like to share more information with our team, please reach out to us at [email protected]
Negative experience: Expensive rates, locked in non flexible contracts and ridiculous policies around the $80 piece of plastic you use to enter the gym. You do not get refunded, you cannot re gift and you cannot sell it. Then they have the audacity to tell you “keep it just incase you want to return”. This is exactly why I will NEVER RETURN.
Hi Jeremy, Thank you for your feedback. To clarify, our team ensures that all members are aware of the rates, membership length, and policies at sign-up to maintain transparency. The access key provides entry to Anytime Fitness clubs across Australia, and worldwide. As outlined, the key is non-refundable and non-transferable for security reasons. We suggest keeping it in case you return, so you won’t need to pay for a new one. We hope this addresses your concerns, and if you’d like to discuss further, please reach out to us at [email protected]. All the best with your training
Negative experience: I’m disappointed with the service provided, I asked staff to freeze my account considering I wasn’t training properly to personal reasons, after a couple of months my membership (weekly payments) has been re-activated without previous information and because of that I’m canceling my contract, which apparently is a 4 weeks payable notice. Manager is nice and gym is good don’t take me wrong but for the way this Gyms empire is structured is such a shame. I’ll go somewhere else next time I decide to go back to training.
Hi Andrea, sorry for you experience when freezing. Our systems provide freezing for 1 month, 2 or 3 blocks and emails are sent prior to an automated reactivation of membership. I have confirmed on the system this occurred and sorry if you missed this communication. The 4 weeks notice period for cancellation was detailed upon joining. I am happy to hear you did enjoy the gym, we have spent significant money to refurbish the gym over recent months and hope you decide to get back into training again in the future. Should you decide that we would be happy to provide you with 4 weeks free.
Fantastic experience: Absolutely love the layout and space in the gym.
Hi Leilani, thank you so much for your support and providing a positive 5 star review. Really means the world to us to hear this. We will continue to work hard to make improvements to ensure you remain happy with AF cairns northern beaches. Keep enjoying your training!
Fantastic experience: Fantastic gym, absolutely love the makeover it’s had! Always plenty space to do my workouts. Clean and tidy. Staff / Management friendly and approachable. Would recommend
Thank you Lorna, we really do appreciate your kind words and positive review. We love our makeover and couldn’t be happier. Wishing you all the best with your training!
Fantastic experience: Great gym, heaps of good equipment and cool vibe. Team are helpful and super chill. Highly recommend!
Thanks so much Daniel for the amazing feedback and star rating. Definately working to bring our members the best environment possible to enjoy their sessions. Hope your training is going great!!
Negative experience: Extremely unprofessional, 2 faced & even at times verbally abusive staff. They will act friendly & caring until they have you in a contract then have ZERO appreciation for their members. You’re just another number to them. Save your money & go straight across the road to 1 Million strong or Genesis! Both gyms are cheaper, have better equipment, nicer environments & value their customers!
Thank you Sabria for taking the time to provide your version of events. We will use this opportunity to inform readers that our commitment to maintaining a professional and supportive environment for our members remains unwavering. Sincerely, AF Cairns Northern Beaches
Fantastic experience: Amazing staff! Clean and tidy. Facilities up to date. Highly recommended.
Thank you Jean-Paul for this wonderful rating and review. Hope your training is going great
Fantastic experience: Sally and the team are amazing here
Super Man, you are a super reviewer. Thank you for your positive rating, we really do appreciate the love.
Fantastic experience: Recent re-furb, latest equipment, great staff, convenient, clean, and great shower facilities.
Fantastic experience: Located at Smithfield. This is a great gym. It's got everything that you should need. Newly renovated. Looks fantastic.
Fantastic experience: Great club to be part of
Fantastic experience: Great gym, not too busy during the day, added two Olympic platforms for all your bar dropping needs.
Fantastic experience: Great gym suitable for everyone. Clean, well equipped, very friendly and helpful staff. Coming here twice a week to work out with my amazing PT (Nadia from Njoy Fitness) has changed my life for the better in so many ways. I would recommend this gym to everyone.
Fantastic experience: My favourite gym in Cairns, always clean & well maintained.
Fantastic experience: Wonderful gym with lovely staff and management. Great equipment and friendly atmosphere. Highly recommended.
Fantastic experience: Welcoming staff each time, always available to help when needed. So clean and very well maintained equipment. The clientele is always respectful when using the equipment. Good experience using a P/T for the first time. Highly recommend. Love the make-over. Looks great :)
Fantastic experience: Sally is a great Manager, very friendly and Knowledgeable. The gym is very well equipped and maintained.
thank you Paul for your support and positive feedback!
Fantastic experience: Very spacious, lots of equipment, exceptionally clean facilities and friendly staff
Fantastic experience: Has all the equipment I need to do my exercises
Fantastic experience: I was never able to stick with gym until I started with Anytime Fitness. The level of support I received when I first started was amazing, Sally kept checking in with me and making sure I knew how to use the machines. I signed up with Nadia for personal training, and honestly it was the best decision I’ve ever made. I’ve been going to the gym consistently for a year now, and I’m amazed at what I’ve been able to achieve with Nadia and the anytime fitness team
Fantastic experience: Awesome gym with a great friendly and helpful team. Highly recommend Anytime Fitness at Smithfield!
Fantastic experience: Such an absolutely amazing club and the renovations are phenomenal Brilliant staff and the best club manager Sallu who is just a gem of a human being
Fantastic experience: Great gym always clean quiet and extremely spacious, comfortable, cool place to work out with a great support team on hand if you need it. I shouldn't have said that. Now everyone will want to go there. Lucky thier is plenty of room hey.
Fantastic experience: Sally and James are wonderful and make coming to gym so much more fun! Absolutely love the vibes here ❤️
Fantastic experience: Lovely staff great gym
Fantastic experience: All the staff at anytime fitness are great and eager to help you reach your goals and the facilities are awesome like great equipment clean and fresh and has know sweaty smell. In the place.
Fantastic experience: Love this gym, great equipment, good atmosphere, never over crowded. Sally, Nadia and Cara really make the environment friendly and warm, and their help has been wonderful for me. Ive really enjoyed the last year here & highly recommend Anytime fitness Smithfield
Positive experience: Great gym! Staff are always smiling and the gym is always clean. Rarely is it busy enough I have to wait for a machine. Love love love
Fantastic experience: Sally was very nice and helpful
Fantastic experience: Love this gym Clean Friendly Staff and members Up to date equipment Not overwhelming
Fantastic experience: Awesome gym, very well cleaned and maintained. I hardly ever see a machine broken unlike other gyms. I've also never had issues with big egos there either, everyone is polite and keeps to themselves when working out.
Negative experience: Used to be great but feeling really run down and neglected. Wipes always empty and can’t wipe down equipment. No paper towels in the toilets ever. Broken locks and handles.
Fantastic experience: Cairns Northern Beaches Sally and all the team here, thank you for being the best
Fantastic experience: Favorite place to pump.
Fantastic experience: From the moment I walked in the Manager, Sally, was welcoming and great to deal with. Such a professional and well run gym with excellent equipment. As a gym junkie from down South I highly recommend this Anytime Fitness!
Negative experience: So I joined up due to my friend forcing me too. But I didn't have a way there so I cancelled my member after a year or so. I cancelled my membership 3 times after that... 3! They still are taking money out of my account. And now I have debt collectors after me saying I owe them money after I cancelled my membership for the 3rd time. I have called number of times for them to call me back. No phone calls return. Quiet very upsetting. I did have one helpful ladies one time who helped me with my last cancellation... but there was more transactions taken from my bank...
Fantastic experience: Lovely, professional and helpful staff. The gym has modern equipment and is always kept clean and tidy. I’m happy to recommend this business.
Fantastic experience: Super clean & modern equipment
Fantastic experience: Awesome club and super friendly staff! :)
Fantastic experience: About time things got back to almost normal. Very good gym,heeps of equipment, large floor space and very clean
Fantastic experience: Recently joined this gym after moving mister state and needing a new one. After suffering from an extremely severe health condition for two years I was apprehensive about joining a gym but can honestly say I love it. Sally in the office always greets me with a smile and a wave, and I love my new PT Izzy. She listens to me and understands my needs completely. The classes are also fantastic. A super inclusive, friendly, judgement-free environment that takes away all my anxiety and helps me reach my health and fitness goals. Thanks AF Smithfield
Negative experience: The management is horrible. My friends and I were falsely put under a contract. We were just there for the free trial and asked to be let out but they were rude, disrespectful and told us it was our fault. Don't get me wrong, the actual gym is really well kept and well set out. But it has the WORST management. We still haven't got the money back.
Fantastic experience: I joined this gym just before Christmas and am already seeing great results. Not being one to use gyms in the past, I was hesitant about joining, but the welcome I got when I came in for a look is what sold it and I'm glad to say the support and encouragement from the staff has been worthy of a five star rating. If your unsure about joining a gym, try this one. You won't be disappointed. I train six days a week, with a simple routine I was shown by Sally, the new manager, and it is just what I need for now till I gain more confidence in the equipment and my ability.
Great to hear Michael, thanks for the feedback and 5 stars. Good luck with your training and deliver the results you desire :)
Fantastic experience: Friendly staff, clean environment and all the equipment you need for any type of workout.
Thanks Andrew for the feedback. Glad you are enjoying the club
Positive experience: Good gym with great staff and courteous members, could do with another set of heavy dumbbells, ez-bar and some more handles for the cable machines.
Thanks Patrick for the feedback. Will look into the things you have asked about
Fantastic experience: Having been to a few ATF gyms this was a nice gym, lots of equipment and lots of space so people can spread out, liked the set up
Thanks for the feedback. Great to hear
Fantastic experience: Great gym, plenty of space between equipment.
Thanks Lachlan for the feedback. Yes some gyms get far too crowded
Fantastic experience: The cleanest and best kept Anytime Fitness I use anywhere in the world. A real credit to the owners, management and in particular the cleaning staff .
Fantastic experience: Been a member here for two years now. I love the size and layout of the equipment. Having new and regular classes run by enthusiastic and supportive PTs is a bonus. I enjoy coming here for my regular dose of me-time.
Fantastic experience: Good clean gym, free fruit, good range of equipment,
Fantastic experience: Nice friendly staff, well equipped, clean anf tidy bathrooms, nice extra touches e.g big mirror, fruit.
Fantastic experience: Great gym to workout and great staff that will after you. Never crowded
Fantastic experience: Staff are super friendly equipment kept clean, tidy and In good condition Good place to workout
Fantastic experience: Great gym, plenty of parking and the gym/gym equipment is always clean
Fantastic experience: I like to be there and get better,and good gym equipment
Fantastic experience: Excellent gym and great staff.
Negative experience: Secure private neat clean gym next to maccas and hungry jacks.
Thanks Paul for your feedback, haw can we earn more than 2 stars? We work hard to bring the best facilities for our members.
Fantastic experience: Great gym love coming here, never to crowded and staff are always very friendly
Thanks for the feedback. Glad you love the gym...
Positive experience: Great gym. Recommend
Thanks for the rating...
Fantastic experience: Great big gym and good managers
Thanks for the rating and feedback...
Fantastic experience: Dropped in for a workout while I was on holidays and great gym, good range of equipment & staff were really friendly!
Thanks for the rating and feedback.
Negative experience: Would not recomment this fitness gym. Never shown the proper use of equipment. Stuck in a lock-in contract for 12 months. It's always crowded and not enough parking.
Fantastic experience: Been coming here for over 3 months now and just want to say a huge thanks to Brooke I didn't no she was the manager until just recently but she is certainly an asset to anytime Smithfield she is always friendly and helpful which I haven't found with any others here again thanks for the effort you put in it keeps me coming back .
Fantastic experience: Great place to workout, never too crowded. Huge amount of space and plenty on different pieces of equipment. Lots of parking and clean throughout.
Fantastic experience: I don't usually post reviews but this gym has motivated me to starting my fitness journey Love the setting; especially the lighting. Not too dark. Great equipment too. :)
Fantastic experience: Modern
Fantastic experience: Amazing facility, brand new equipment and a great range, huge layout and the friendliest staff located just 300m from the shopping center as well. Love this gym
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