Enrg Fitness

Fantastic experience: snuck in with a member for free! great deal

Fantastic experience: $5 casuals... that is absolutely unreal! No where in Melbourne would you get a facility like NRG. They have a great atmosphere, equipment is endless; which includes a designated strength area and MMA section too. Pretty much something for everyone. Staff were also helpful, professional and super down to earth to chat with at the front desk. Definitely would recommend for any serious trainers in the Eastern suburbs to head on down. You won't be disappointed :)

Negative experience: Really poor customer service. Never seem to answer the phone but today kindly called me back. Apparently membership can only be cancelled on Thursdays and Fridays and you must attend in person. Edited to add: Not sure who I spoke to today. However it was an interesting experience. I’d never actually used the membership even though my records say I’ve been getting debited since 2018, she told me I apparently signed up in 2020 (but now the cancellation form they’ve just emailed me says 2023) and was hoping this visit would be the conclusion of the situation only to be told there is a 30 day cancellation policy and I could either pay in advance or have the debit continue until this requirement was fulfilled. No worries, do what you’ve got to do. But what really surprised me was when we had completed the necessary paper work and I was advised of the 30 day cancellation policy, I handed back the paperwork said ‘Thanks’, turned and left. She called out ‘Have a nice day’ which I replied ‘You too’ for her to then call out as the doors were closing ‘Are you right?’. I did turn around and say I am right I’m just really disgusted with the integrity of the gym to not contact members who haven’t attended. She told me they have 1000s of members and can’t possibly contact the members who don’t attend which I agreed with and said that is exactly my point about the integrity of this business.

Positive experience: Good price but the music they play is absolutely shocking hahaha

Fantastic experience: After losing our long time gym in Lilydale, this has been our new home and love how accommodating and friendly it is. Fantastic morning and evening classes and support when needed when classes not on. Awesome prices and friendly and knowledgeable staff walking in to the gym to kick things off.

Fantastic experience: I absolutely love this gym!! Hayley the instructor who runs all the group fitness classes is absolutely incredible she is motivating, fun, friendly, caring and runs the absolute BEST group fitness classes you will ever do!!! 9.30am Monday - Saturday including yoga, step, boxing, boot camp, strength so much fun!!

Fantastic experience: Great staff, very calm environment, just there for the workout, no fluff needed.

Negative experience: If I could give this gym no stars I would. I have been going to this gym for over and year and a half and I recently had a baby. I decided I would like to go back to gym so I brought my baby in her pram to the gym (like I have seen other people do) The manager Rob walks up to me and tells me I can’t bring the pram to gym any more. I asked him why I can’t bring my baby and pram but other people can and he said “he has an arrangement with them”. Might I add this person bringing the pram is a male and brings his 2 kids along in the pram The manager is sexist, rude and disrespectful. This same manager brings his 2 dogs into the gym and allows them to run around all over the place. I will never be returning to this gym, it’s quite sad that we are loyal members who gained this gym alot of members is being treated like this. Very poor. This gym needs to do better. Can’t have a rule for 1 and not the other

Positive experience: Get what you pay for heaps of equipment and plenty of space Its awesome for the price you pay some of the equipment could use a little freshen up and a bit of maintenance

Fantastic experience: This is a great gym. Not over crowded, easy to get your serious muscle growth workouts ✅ done. They have a boxing ring & other cardio classes too. Separate gym sections if you want more privacy. Good change to room facilities. Clean & maintened. I'm a member & I hope to see you there. Gus

Fantastic experience: Great staff with a customer-centric attitude A clean facility with modern equipment in good repair A highly positive environment with no drama What more can you ask for?

Negative experience: Giving one star cause Google won't allow me to ho any lower. Where do I even start? Unprofessional, shady practices, money hungry, and many many more. Please, for the love of God, stay very far away from this place!!!! Don't walk...RUN!!!!

Negative experience: This gym was great for my 15 year old son until we wanted to end his membership. They make you pay for 30 after advising of cancellation even though we only ever signed up for 3 months initially and if you stop debits, they get debt collectors to follow up debt. Do not enter into any agree or contract with this gym!!

Fantastic experience: Great gym with fantastic equipment.

Negative experience: Awful Would give 0 stars if I could Charge you and won't let you cancel

Fantastic experience: This is a great gym. Membership is reasonably priced, and it's open 24x7. There's a huge range of quality equipment. The air con is OK. Off street parking. Many classes are held there covering a lot of disciplines.

Fantastic experience: Excellent team

Negative experience: Terrible business policy. They make it hard to cancel. Same person same time but couldn’t cancel on a Wednesday. Had to be a Thursday or Friday. They also charged for an extra month after cancellation.

Fantastic experience: Thanks to the staff Friendly gym Good location

Negative experience: Has a lot of machines, but everything is under maintained and the air inside is stale as. They also charge you for a month after you cancel membership. Go down the road to powerhouse, you won’t regret.

Fantastic experience: From the moment i walked in this gym i felt comfortable and motivated, the staff were polite and eager to help me if i needed it, when it comes to the equipment it is in perfect condition and there is so much of it i feel like i could be here for hours and not run out of things to do. 100% you need to come down and see this perfect gym for your self.

Negative experience: Very Unprofessional Tried to charge me during lockdown so blocked payments via the bank Contacted them saying I’m canceling contract due to not being able to access the gym with minor communication they stop talking to myself I have now been contacted by a debt collector in regards to the account which I thought had been sorted due to no communication for months I will be advising anyone thinking of using them to go elsewhere as they will just try screw you over

Fantastic experience: Great response especially with my need for low I have act variations of exercise every answer gave me confidence in their ability to adjust my exercise routine

Positive experience: Have only just started there

Fantastic experience: Super relaxed atmosphere, quiet at times but a great gym. Highly recommended

Fantastic experience: Very user friendly, great facilities with more morning fitness classes starting soon. Also, very well priced. Since posting 3 months ago, ENRG has a fitness class every morning at 9.30. Fantastic instructors and friendly atmosphere! I recommend to shift workers, young mums,(childminding now), retirees, the lot!

Fantastic experience: Friendly gym lovely people simple but also capable of supporting any of your needs

Negative experience: After being a member for approximately 3 years, I have seen minimal maintenance to the machines with more and more of them disappearing as they break. Sadly, I am waiting for the day this business shuts down. It’s in a great location and the yearly upfront membership costs are reasonable (stay away for Direct debits if you ready the other comments). But they either need new management or a cash injection to keep this place functioning. Good luck

Negative experience: AVOID!! The absolute worst gym we have ever been to. All they do is hassle you. Charging us during lockdown for services we had no access too and continuing to now harass us for money we apparently owe them?? Had to block them through our bank, even the bank said they’ve had multiple cases with this place. Still dealing with them over a year later. 10/10 do NOT recommend.

Negative experience: $15 for a causal entry! Incredibly expensive when you can just go to a gym 2 mins up the road for $5

Negative experience: Please avoid this place at all costs. They are incredibly unprofessional. They charge you all through out lock down even when you can’t use their services. After MULTIPLE attempts to get in contact with them my friend was finally contacted and given a refund for the money they had taken out during lockdown, after blocking the direct debits coming out for the time being she receives an email from debt collectors saying she owes Enrg money for cancelling her direct debits (mind you she is in a no lock in contract) then again after multiple attempts at trying to contact them they get back to her saying she has broken her obligation in her contact and that she owes them money, they then go as far as blocking her so she can longer contact them to sort it out. This place is ridiculous, management is seriously unprofessional and the way they have been treating their clients is absolutely disgusting. Please stay away from this place!

Negative experience: Posting on behalf of my partner: Literally the most unprofessional gym I have ever encountered. I was charged all throughout lockdown and after some back and forth finally received my refund from enrg. I have since then blocked any future direct debits from coming out of my account throughout the rest of lockdown so the same mistake does not happen again. I have also now decided I would like to cancel my no lock in contract membership and have been told this will incur a cancellation fee? I have asked for a copy of my contract multiple times and have never been provided with one also. Mind you I was also told I am actually out of contract, so how can there be any agreement in place? Today I received an email from a debt collection agency stating that I owe enrg $288? The gym is closed and I should not currently be incurring any charges so I can't see how this is possible. I tried to follow this up further with who ever runs the facebook page and have since been blocked on their messenger. Could not recommended this gym any less to anyone, I have had nothing but problems and it is insanely dodgy.

Negative experience: Myself and friends have been blocked by the business after trying to get in contact with them to freeze direct debits while lockdowns have been in place. Owners are very unprofessional. Steer clear!!

Negative experience: They have been charging me for my membership this entire time during lockdowns up until the 2nd of September. Completely unprofessional and unfair to charge for something someone can't use. I have tried getting in contact with them but no one ever replies. I have about $200 in charges that need to be refunded to me and I want to now cancel my membership but I cant get a response to do so.

Negative experience: I've been getting charged during the lockdown period and have tried to get in contact with said business for over a week via their listed contact details.

Negative experience: This gym is the absolute worst! Don't go here! It's just a bunch of steroid punching muscle kissers who will do anything to try and keep a 17yr old with money issues and a damaged collarbone to pay his 2k membership. Don't get trapped like I did! They have even gone as far as to block my number!!

Negative experience: During most recent lockdown, this gym still taking direct debits off all its clients. Stay away from this poorly maintained gym

Negative experience: Stay away their abusive attitude is disgusting

Fantastic experience: Everyone is respectful and keeps to their own. Great variety of equipment to use

Negative experience: Avoid at all costs. Management will do their best to screw you out of money and ignore calls/emails for ages if you try to sort it out. The owner has always 'just ducked out' if you try to push further. They kept charging me direct debit well after I paid upfront for a full year, when I raised it (took many, many contacts to get them to actually do something) they refunded about 2/3 of what they owed me and acted like I was out of line for wanting the full amount. Aside from terrible management, the toilets/facilities are disgusting and usually broken and quite a few machines are rundown and torn at the seams.

Negative experience: It’s a good gym with lots of gear but the owners don’t seem to be fussed about updating and repairing. Theres a broken tv there that’s been faulty for over a year, equipment that often doesn’t work. Staff often take ages to get back if you have a question or issue. These aren’t deal breakers but they leave a bitter taste in your mouth which is a shame because there’s lots that’s good about it. Huge space, and tonnes of equipment but the little things let it down.

Negative experience: Rob and Georgia are wildly unprofessional! This place is terrible at communication, unable to process simple requests and simply don’t care. If I could rate it into the negatives, I would! I do not recommend spending your money here, the business looks to be taking a huge dive based on recent Facebook reviews, it’s not just me they’ve provided with sub par service.

Fantastic experience: Love the yoga classes with Kylie and the Pilates classes.

Negative experience: Really bad managment. Found most of the equipments broken and bought second hand. They were all good till when you wanna cancel you mambership. Which they only allow you to cancel Thursday and Friday. You are not allowed to cancel you membership any other day.

Fantastic experience: The best in Kilsyth

Negative experience: Yeah so basically I tried to cancel my membership with these guys on multiple occasions - They told me I had to email someone to get my membership cancelled as they couldn’t cancel it over the phone. I get a response email trying to convince me to stay - I decline and say please just cancel my membership and assumed it was cancelled. 1 and a half years later I notice they are still billing me from an account I don’t check often - They have charged me over $1.2K since cancelling my membership. I try to get money back off them through legal proceedings yet they have phoenixed and are now supposedly a different company. Don’t sign up unless you are looking to be robbed.

Fantastic experience: The staff at ENRG are fantastic!! Great gym friendly environment

Fantastic experience: Awsome gym can’t rate higher. Ripper blokes on the front desk

Fantastic experience: The best gym I’ve been to! Amazing atmosphere! Robbies the man!

Positive experience: Great place to deposit those extra weights around the waist!! Friendly and caring staff

Negative experience: Don't sign up to this company, they will not terminate your contract even though you have given them all the information required. I gave them all the info they need to terminate my membership and they were still direct debiting my account for another 2 months. If you look at other reviews, this is happening on a regular basis.

Negative experience: If you're considering Enrg, think again. Everyone should avoid the headache and go to a gym that wont take payments after the 12 month contract has finished.

Negative experience: don’t sign up if you intend to ever cancel their contract... I went to cancel and they informed me I could only cancel on specific days, as if you need to be there on a specific day to sign a piece of paper. The person dealing with it was a smart and if you haven’t read the contract it maintains another full month of payments after cancelation. MAKE SURE YOU FOLLOW UP ON THE CANCELATION!!!!!! RIP OFF and extremely poor service!

Fantastic experience: plenty of equipment and you not waiting forever to use it, also plenty of Pt's there too

Fantastic experience: Laid back atmosphere

Negative experience: Thieves. Tried to end my contract and was required to attended an “interview” which they kept booking without telling me, so they kept taking money. Always wriggling their way out, I ended up cancelling my card and then they started sending debt collectors after me. Also a really negative place to go to gym, most of the people who work there are rude and clearly too good to be there. Wouldn’t send my worst enemy there.

Fantastic experience: Great gym. Great aircon. Great staff. This gym is huge and because of that I have never had to wait for a machine to be available

Fantastic experience: Great Gym located in Kiksyth on the corner of Canterbury rd and Liverpool rd! Enrg Fitness is a big gym with all the equipment you need for fitness and bodybuilding or geneneral health! Enrg also has a wide selection of classes accommodating to all fitness levels! It also has martial atrs section inclusind Muay Thai kick boxing, Boxing, Brizilian Ju-jitsu and mixed martial arts! In my opinion its is one of the best gyms in Victoria if not the best! There are many personal trainers that will accommodate for all fitness levels and goals! The staff are vsry friendly and helpfull for begginers! It is definitely a gym I would reccommend!

Fantastic experience: Great gym, clean well kept and great machines

Negative experience: These people are criminals. They deducted money out of my account for months after my contract expired. I had to get the bank to stop them, now they're sending debt collectors. Join at your own risk and pay forevermore!

Fantastic experience: Awesome gym, every piece of equipment you could ever have hoped for or heard of.

Fantastic experience: I've been a member at this gym before it opened. The place is always improving with new equipment. I have never done a class but the range of classes looks impressive and time that would suit most people. Always friendly staff.

Negative experience: They somehow got my mobile number snd won't stop spamming me. I've called them multiple times, and messaged them, requesting for them to take my number off their list. They were very rude about it and nothing has been done!

Positive experience: Friendly staff. Not too busy.

Fantastic experience: Excellent Experience. You can learn Muay Thai, Hot Yoga and even Loss Weight at ENRG Fitness. One of the Best Gym so far.

Fantastic experience: Best place to work out love it

Fantastic experience: Best gym ever

Positive experience: Normal gym experience, clean environment

Positive experience: The gym area is massive with diverse range of equipment. The staff are awesome. real thai style & the equipment in muay thai area is excellent. I've been with a few MT clubs & the muay thai coach here is top class, is thai, with several multiple world titles and hundreds of professional fights at lumphini and all the elite stadiums in Thailand. One of the best traditional muay thai coaches in victoria and a great person with all the heart of Thailand on his shoulder

Negative experience: The gym was fine until my girlfriend and I decided to end our contract after a year. When we told them our reason for leaving (no longer regularly attending due to other activities), one of the managers mocked and laughed at me and wouldn't stop cracking belittling jokes. Absolutely disgusting "professionalism" and would never recommend anyone to put their money towards a business run by someone so arrogant and close-minded.

Negative experience: My boyfriend and I both signed up for this gym and our year was up so we decided to cancel our membership. Cancellation was due to the fact that I've now taken up aerial fitness (pole and Lyra) and just do classes there rather than work out at the gym. After a few months of Pole my boyfriend also signed up for a males pole class which he loves. Tom at the gym asked the obligatory question 'why are you leaving?', and we explained, and he just laughed at my boyfriend and insinuated that it was 'gay' that he was doing Pole instead of 'lifting weights'. After signing the cancellation forms and exiting Tom even found a females driver license behind the counter and said to my boyfriend 'haha, this should be yours mate'. Completely disrespectful behaviour from him and we are incredibly unimpressed. Could not be more glad that we have cancelled.

Fantastic experience: 24 hours a day 7 days a week, lots of machines to train whatever you want, automated entry system let's you have a gym to yourself at 3am or friendly staff and access to purchasing supplements and drinks before 8.

Fantastic experience: Big joint

Fantastic experience: Latest equipment, supplements store is awesome

Fantastic experience: By far the best gym in the eastern suburbs!

Negative experience: Lots of equipment. Some need a bit of TLC. If you want to get out of your contract, they make you go through hell. I never actually signed a contract with Enrg (was Nitro when I signed up) but they still wanted me to wait 3 weeks before they had "time" to have an appointment with me, while still paying for those 3 weeks. Seriously though, they're always standing around talking. They're not that busy you have to wait 3 weeks. Just trying to prolong the process and get more money out of you!!! Terrible!

Fantastic experience: Amazing gym with amazing staff who are so friendly, inspiring and motivational. This gym has a huge variety of equipment and the Muay thai here is the best. I even joined in on a couple of hot yoga classes last couple of weeks which were awesome! I would recommend anyone and everyone to come in and check it out.

Fantastic experience: Amazing gym awesome community

Fantastic experience: I love this gym, everyone is so friendly and it has the best environment to workout in so much support from everyone. I highly recommend.

Fantastic experience: Good, great gym! Love coming down here everyday and training with all my friends and seeing all the friendly staff, especially Dan who you can't help but laugh at and has all your bulking needs! The atmosphere is awesome! Enrg fitness for lyf! :)

Negative experience: According to ASIC ENRG Fitness is currently in external administration and I would avoid signing up to a lengthy contract. In addition the Gym is slow to resolve member issues and fails to return calls and emails. My advice look somewhere else to avoid the contractual headache and substandard service. Please note- these comments are my own honest opinion and expressed based on my personal experiences with this GYM. These comments are intended to be a guide only, ultimately you should make appropriate inquiries and do research into whether this gym is appropriate to you.

Negative experience: Unprofessional scam artists. They are more interested in your money than in your fitness. There is literally nothing good I can say about these people.

Fantastic experience: I joined Enrg fitness after several months of procrastination. The membership is very reasonable and staff friendly. I took up the offer a couple of free personal trainer sessions. After a personalised plan I decided to take up more sessions. I was guided each step of the way with changes made to fit my ability. For six weeks I was pushed to meet goals set. I am more than happy with the results, the best being 30 bmi belly fat down to 20. I am amazed. I have a little more work to do and it’s up to me now.

Fantastic experience: Great gym. Great place. Love the facilities. Haters always gonna hate but that's just life. I've been a member since 2010 and I've cancelled my 12 months memberships twice in between having bubs. I was explained from day one there was a cancellation meeting to attended and I was fine with that. I attended, signed the paperwork to cancel and they looked after everything even the debit company paperwork for me. They didn't hold a gun to my head. I signed on my own and when i wanted to cancel I cancelled. I know loads of people who go to this gym and are happy with the services so I would check it out for yourself before taking on any disgruntled ex members word. There's always gonna be haters. Oh and just wanted to say thank you to the PT who gave my mum so much time and attention, the dedication and compassion she's been shown has left her a different person. She went in at 130kgs with many injuries from her younger years and 14 months later she's 85kgs and so much healthier and stronger for it. Thank you.

Negative experience: Unfortunately when my circumstances changed, they refused to "allow me" to stop being a member. There are so many good things about the gym (except the dirty change rooms). I don't blame the poor girl on the front desk. It was not her fault. They tried to get me to "update" my details when they still had them, saying my token would not work. Not sure what that was about. However, it prompted me to act to stop my membership since I was unable to get there enough to benefit from being a member. I gave them a month's notice as required and did not attempt to use the gym during that time, although I was probably entitled to do so. They kept deducting money from my credit card after the month was up. I had to change my credit card and my bank recovered the payments they should not have deducted. Their billing agent (Quickpay Berwick) still send me paper bills and say it is MY obligation to supply them with information confirming I am no longer a member. This seems incredible. The gym still wants me to attend an "exit interview" but I refuse - do they really think I will change my mind after this treatment? I am no longer a customer of theirs, and, with these tactics, I would struggle to recommend the gym to anyone else.