Fernwood Fitness

Fantastic experience: I love my Wednesday night Body Pump class with Alison and the Wednesday Zumba class with Rejane. It's a highlight of my week, and I can never miss it!

Fantastic experience: I wanted to share how brilliant the zumba instructors Rejane and Cielo are. They are the best and so much. Extreme professionals. I feel if I miss a zumba class something is really missing and I know it's because of these people and their positive and beautiful energy.

Fantastic experience: Love going to fernwood parra simply because of the classes run by Gizelle Zanich! Highly recommend. Each class is tailored differently and you get a fantastic work out!! If you join fernwood, make sure you attend her fantastic classes - which is free and part of the membership. You feel very comfortable. She’s very understanding and a great instructor.

Fantastic experience: I have seen my wife transform with the help of these people. They are true professionals and friendly towards you. Their price is highly justified and I would recommend it to those who have the will or wants to have the will to try them out.

Negative experience: I recently joined Fernwood Fitness in Parramatta after being a member at their Perth location, but unfortunately, my experience here has been disappointing. For two days in a row, the sauna hadn’t been cleaned, with the same hair rubbish left on the floor, dirt in the sauna and finger prints on the glass. Additionally, the sauna is never preheated, which is inconvenient when you’re expecting to use it immediately. To make matters worse, the door doesn’t close properly, which impacts the heat and overall comfort. Beyond the sauna issues, the overall gym feels quite small, especially considering the large equipment that takes up most of the available space. It almost seems like the equipment is too big for the area, making it difficult to move around. Moreover, the classes are run on the gym floor, utilizing the majority of the space, which makes it challenging to do a private workout if you prefer to train solo during those times. While I’ve had great experiences with Fernwood in Perth, the Parramatta location feels cramped and not as well-maintained. I hope improvements are made soon, as the potential is there, but the current setup and maintenance are letting the gym down. Thanks for reading!

Fantastic experience: I love and look forward to coming to this gym for the body pump classes with their amazing instructor Zara. She's very upbeat and motivating. Highly recommended Zahraa's classes

Fantastic experience: Ruqayah is absolutely amazing. She is always accomodating and so flexible to adjusting my times and just understanding. She is pure gold with her manners and just respectful. I really appreciate all the efforts Ruqayah goes to everyday.

Negative experience: Title: Beware: Fernwood Gym's Deceptive Practices and Unresponsive Customer Service I feel compelled to share my incredibly frustrating experience with Fernwood Gym. Despite submitting written requests to cancel my membership in 2022, 2023, and 2024, the gym has continued to charge me. This has led to an ongoing and stressful ordeal. After realizing my cancellation requests were being ignored, I instructed my bank to block further charges from Fernwood Gym. Instead of addressing the issue, they are now demanding that I pay $160 through a debt collector. This was preceded by numerous spam emails and text messages from the gym, pressuring me to pay before involving the debt collector, who is now also bombarding me with messages. This gym's behavior is nothing short of a scam. They exploit their members with hidden and harmful policies. Despite my attempts to reach out and resolve the issue by phone, I received no response, even when calling from abroad. This unresponsiveness is another red flag indicating poor business practices. Additionally, Fernwood Gym automatically renewed my membership without my consent. My original agreement was for only 1.5 years, but they extended it without any notice, which I believe is illegal. For the past three and a half years, Fernwood Gym has repeatedly taken advantage of me, and it seems they intend to continue. I urge anyone considering a membership at Fernwood Gym to stay away. Their deceptive practices and lack of customer support make them a business to avoid at all costs. Save yourself the stress and find a gym that values and respects its members. Edit: It's disappointing that you, Rose, were supposed to reach out to me, but I have not heard from you at all. Despite my efforts to communicate, including sending the cancellation form three times and forwarding emails from 2022, 2023, and 2024, I have received no response. It’s frustrating that you are dishonestly claiming you reached out to me when that clearly did not happen. To make matters worse, you renewed my membership after the original 1.5-year period without my consent. This lack of communication, combined with involving a debt collector after I requested cancellation multiple times, is very concerning and feels highly fraudulent.

Fantastic experience: Lovely staff, reasonable pricing and gym offers. Clean, friendly and respectful space. They offer great classes, great equipment, sauna, child minding etc. This is a great gym for women. Thank you Fernwood Parramatta Team!

Fantastic experience: Fernwood Parramatta: My Happy Place for Fitness & Fun! I've been going to Fernwood Parramatta for 4 months now, and I absolutely love it! The staff are like a second family. Sarah, Zahra and Jaida are always there with a smile and a helping hand, making every workout a blast. I've also been doing Hypoxi with Chantelle, and let me tell you, it's been a game-changer! After 23 weeks, I've seen awesome changes in my body, I've lost inches, toned up, and just feel so much better overall. Chantelle is a Hypoxi guru, she knows her stuff and is so motivating, pushing me to reach my goals. And I can't forget about Vikki's cardio classes, they're the best! Her energy is through the roof, and her classes are seriously fun. I always leave feeling sweaty and happy. The all female vibe at Fernwood is super empowering, and the gym itself is clean and has everything you could need. If you're looking for a gym that feels like home, with amazing staff, incredible results, and a whole lot of fun, Fernwood Parramatta is the place to be!

Fantastic experience: I've been a member at this gym for a while and it has been a fantastic experience. The facilities are nice and clean. The real standout is the exceptional customer service, especially from the staff member Sarah. Sarah is consistently welcoming, helpful, and genuinely cares about the members. She goes out of her way to ensure everyone feels comfortable and supported in their fitness journey. Her positive attitude and knowledge have been instrumental in keeping me motivated and on track. I highly recommend this gym, and if you get the chance to work with Sarah, consider yourself lucky!

Negative experience: I am such a long time member at FERNWOOD . I didnot realise I will treated like this. I booked Sauna and I am just late due to traffic and they didnot not allow me to Do. Why? Because am late 15 minutes. The time she spoke to me to waste it not to turn on sauna by that time she can turn on the sauna . She told it takes 15 min to heat up . She actually don’t know anything then it takes hardly 5-6 min to getting warm up sauna . I am doing sauna from 4 years . From other gym before now here in PARAMATTA Fernwood . I booked the time until 6:15 pm to 7:00 pm . So she has to serve me my booked time . Really really unfair and pissed off . No wonder gym rating low .

Negative experience: I recently ended my contract with Fernwood. They added a reformer pilates studio which has taken up a so much workout space. The workout space that is now left is small, and there are regularly classes that use up that space. During those classes, you need to find a crammed spot to be able to workout. The facilities and bathroom are also old. It’s such a shame as this was the only womens gym in close proximity to where I live, but I would rather not pay for such a low standard gym.

Negative experience: I went here pre pregnancy and loved it. Asked my sister in law to come with me again post pregnancy so the kids could go to creche together and boasted about how great it was only to get there and it all changed. The creche had like 12 kids crammed into the room. Theyve taken a whole heap of workout space with the reformer room addition. The front desk staff were lovely but there were staff on the floor who were really rude when asked a question. There was a class on when we went and they ran the class on the floor instead of in the class room and they used all the equipment in the weights section so we pretty much could only do cardio. Its sad to see how much its changed

Positive experience: Was good experience for some of classes I do here regularly one is Ballfit. They have childcare in some centre which I also like. Morever, best gym for women if anyone doesn't know and looking for women only gyms.

Fantastic experience: The new reformer studio and reformers beds are amazing! The trainers are well trained and cater to people’s injuries and concerns.Shout out to the awesome trainers Pui, Monica and Mikayla!

Fantastic experience: Love Fernwood, found lots of lovely friends there.

Fantastic experience: If you want privacy in a gym as a female while you are burning calories don’t wait Harry up and join this gym. Many option for busy working woman so many type of classes for working out ️‍♀️. I love Zumba and yoga . FIT30 is great way on intense body muscles and so more . Super facility infect day care if you are mum they provide good care of you child in day care area. Breakfast too.

Positive experience: I didn't like the place very much. Wasn't to my expectations of I really wanted.

Negative experience: I went to Fernwood fitness today for trial as I bought the voucher from groupon ( 20$ for a month). When I visited the gym the lady said I need to pay 79$ for security FOB. I told her that no where on groupon terms and conditions it is mentioned I need to buy security FOB as they have mentioned on voucher terms and conditions that I can visit only in staff hours. The lady said we are not aware of groupon voucher and we have no connection with them. She said we dont know what groupon says on their website even though the groupon has clearly named Fernwood fitness parramatta with hours applicable. The lady was extremely rude and not helpful. Inspite of telling her that I will pay security FOB at the time of enrollment once my trial is over. She said I need to pay security fob charges now and also again when I enroll. Even though their business is clearly linked with groupon, it is hideous of them to not to mention security charges in groupon voucher sale. Wasted my morning with Fernwood fitness. I will never come here again!! ! You dont know the hidden charges unless you walk up and enroll.And yes the pain to follow up for my refund of unused voucher is real !

Negative experience: Extremely bad customer service. After cancellation email they keep changing you. Don’t join this gym greedy and unethical policies. Would never recommend anyone to join this gym. Waste of your money.

Fantastic experience: I’d say the best Fernwood I’ve been! Friendly reception, really good spacious layout- especially the class room. Sherwin Pui is a really good trainer- love her Fatburner and Ball fit classes- love the positive energy and how she incorporates weights and cardio with clear instructions and set timings.

Fantastic experience: Absolutely love this gym! Been here since 2018, being a mum of 2 the crèche has been the biggest life saver Atty has taken care of my older daughter while I used to train, and now my second child she is absolutely amazing with children, she’s the reason I’m here I trust her so much with my girls. Vicki the trainer has been here also since I’ve started back in 2018 an absolute gun! She makes sure you make the most out of your workout in the most genuine way! Grateful for a females only gym I can fully feel comfortable and at home with.

Positive experience: My second family ❤

Positive experience: Friendly and loving vibe ❤

Positive experience: Enjoy my workouts here. Good job

Fantastic experience: Laura.. Such an amazing and professional yoga instructor. I Absolutely loved my first yoga class with her in Fernwood Parramatta. A bit of work-out to break some sweat, strong stretch in sore muscles and deep relaxation at the end. If you’ve been through a rough day, this class will set you back on the right path. I would definitely recommend it! Thank You Laura.. Can’t wait for my next session

Fantastic experience: Best gym. Friendly staff. Great people almost like my second home. Wouldn't go anywhere else.

Fantastic experience: Love this place! Great people and great workout classes too. Plus the kids crèche allows for a decent workout without worrying about your babies

Fantastic experience: This has been my second home for over 20 years, and current management has been the best ever especially after a small reno during our most recent lockdown. Staff are friendly and professional; and the gym floor is always filled with great vibes from encouraging trainers working with; or ladies working out independently; all trying to have fun while achieving their fitness goals. Group fitness and F30 classes are run by awesome instructors and honestly brought me to a fitness level I never possible. This is the place to have fun, make friends plus get healthy and fit.

Fantastic experience: Love being at Fernwood Parramatta (and I have been going on and off since about 2017). I feel safe & comfortable being at a woman only gym. Trainers are friendly, supportive and there are a great variety of classes including yoga, pump and my new favourite FIIT30. Each class changes regularly so you are constantly pushing yourself and not doing the same thing each week. The woman are amazing to train with - super supportive and encouraging.

Positive experience: Just the community of awesome ladies and amazing trainers makes this a place I look forward to coming always!! #myzenspace #myhappyplace No other place where the positivity vibes is on a high #oneteamonedream ❤

Fantastic experience: Fernwood is such an amazing environment to workout in, I feel empowered, welcome, and the staff are so friendly and help you with whatever you need!

Fantastic experience: Such a friendly great place! always love the positive energy in here.strong women inspiring each other

Fantastic experience: Friendly staff and Excellent variety of group classes as well as gym equipments.

Fantastic experience: I love the gym the staff is really freindly and I just love going and relaxing my mind at the gym

Fantastic experience: If going to the gym is a chore, this place pitches in and makes it fun. Staff are friendly, helpful and non judgemental. Facilities are clean, well kept and organised. For a small space there is a variety of equipment and activity zones. Creche makes it easy to come even with bub, and when its time to go, the shower area is well maintained with simple grooming accessories, and a steam room. All that's wanting is a pool

Fantastic experience: Very friendly staff, heaps of different equipment and great classes available. 24/7 very convenient.

Fantastic experience: Lovely staff and gym

Fantastic experience: Really nice all female gym. It's been made over quite nicely and feels comfortable with nice little touches to make it feel homely. The atmosphere is generally nice and friendly. It always smells nice also. They could do with a few more cardio machines but that was the only gripe. Much better than the Fernwood where I've moved to so don't judge all Fernwood clubs based on one individual one. I was quite happy with my membership here whilst I lived in the area.

Fantastic experience: Many facilities

Positive experience: I really like gym and very welcome people work there and enjoy my time when I go there

Negative experience: I agree with some of the other reviews. $199.00 joining fee and then activation fee of $199.00. That's just to join! That's close to $400 before your weekly membership. Your NOT that exclusive Fernwood. Pppffftt! Empowering women? Empowering companies profits. Get back to basics and come back down to reality of what women want. Clearly you don't get your clientele. Rude staff to boot!

Negative experience: I don't recommend joining unless you are prepared to pay $400 just in fees to get started. $199 Joining fee, and a $199 Activation Kit fee on top of that just to join! Absolute rip off.

Negative experience: After COVID, Fernwood have reduced their free classes and have now introduced paid classes on top of the membership fee which in my view is unethical given people are already struggling with their finances. Surely management can see how this is being perceived by its members. As I wasn’t willing to pay the addition $30 a week, I decided to cancel my membership as I was getting my monies worth and was told there is a $200 cancellation fee. This was incredibly surprising to me given that when I signed up in January, I was told that my membership would not incur a cancellation fee should I choose to cancel. This was after me directly asking the staff member if I would incur a fee. Really disappointing experience from my side, don’t bother signing up.

Fantastic experience: The best sports gym for women. Everything is available, the service is good, and the girls who work in the gym are wonderful and beloved, and the trainers are also wonderful. I have been here for 4 years

Fantastic experience: This gym is one of the best I have been in. The staff and very friendly, and all the other members very considerate in the gym. The new management has changed a few things and the place looks amazing!

Fantastic experience: As a young mum of 2 it was always hard for me to get back into gym. Signing up to fernwood parramatta has been one of the best things I could have ever done. The motivation and support shown from staff and from other members has been incredible. The most comfortable gym I've ever been to where all members are mature and respectful. Also the staff in Creche (child minding) have been amazing with my kids.. I never have any concern/worries during my sessions. Thanks Fernwood Parramatta for being amazing !!!

Fantastic experience: Big and friendly gym!!

Fantastic experience: Great workout for the misses

Negative experience: This club makes verbal representations which it later denies. Dishonest. Also the facilities are unclean and unkempt.

Fantastic experience: The gym certainly has listened to its members and has started to introduce more classes. Highly recommend Zumba on Tuesday nights and Saturdays with Rola, you won’t be disappointed with this class.

Positive experience: Large venue open 24 hours

Negative experience: Too busy to give you a price over phone?? Don't see why I need to go in just to know how much it costs. That is ridiculous.

Positive experience: Is there a age limit for my Self to sign up for this gym

Negative experience: LAWSUIT WAITING TO HAPPEN The gym equipment is sooo out of date and worn out it's a lawsuit waiting to happen my back is still hurting from the squat machine the cushion is so worn out and the weights put so much pressure on ur back and now with out protection of the cushion why haven't use updated ur equipment seven hills fernwood is much better but u can't just go to any fernwood whenever u want u have these so called sister passes u only get a few passes a Yr and can go to another gym and then no more honestly instead of buying a fancy mirror and lcd screen for marketing fix ur equipment before someone breaks there back fix the squat machine and update Yr stuff!!!!!

Negative experience: i feel like this gym takes advantage of the fact that its a womens gym because its crazy expensive, its just like every other gym! in fact it has one of each machines except for treadmills and cross trainers, i have to wait to use other machines because theres only one of it. i work during their staffed hours and thats the only time they allow you to use the sauna, so almost over 1 year being at this gym i've never had the opportunity to use it. also when i ring them to cancel my membership they tell me i have to come to the gym and sign some papers which is super annoying because Im still gonna get charged up until i have time to go to the gym and cancel it. also i got my cousin to sign up (who cancelled her membership a few months before me), they had a poster up that said if you get someone to sign up you get a few dollars off your membership, i asked the ladies in the front about it, and they said they will look into it and never got back to me. this gym is a waste of money.

Negative experience: very saddening to see staff from your establishment taking to facebook to post about the recent christchurch terrorist attack and say that "christchurch deserved what they got," as Louise Roberts did, further exploring her facebook account, i found that she works at this establishment and i hope that this behaviour, that reflects this gym will be handled.

Negative experience: I don't understand why I need to physically enter your gym to get pricing? I really think it's past time you adapted to a changing market that moves forward with technological advances and customer transparency. I called and asked how your PT pricing works - depends on membership I was told - so then I asked how does membership get priced? We can't discuss pricing over the phone you'll need to come in I was told. Honestly, I'm not sure if it is competitors you're worried about, but it really isn't that hard to ask someone how much they pay for their membership with you, someone at my work goes to your gym so I can ask them. But rather than me being able to easily confirm pricing over the phone directly with you and then sign up as I was feeling motivated, I have now decided to go with another gym. I hope you learn something from this.

Fantastic experience: Great

Fantastic experience: Nice

Negative experience: Horrible staff never have I EVER had worse customer service, the staff are rude and arrogant. save your money and go somewhere else.

Positive experience: Really friendly place to be with lots of facilities and amenities. A welcoming and safe environment for women to work out! Definitely recommend!

Negative experience: So dodgy

Fantastic experience: Awesome gym, a lot of equipment and friendly atmosphere

Fantastic experience: Great environment with trainers who care about your progress and cater to your needs

Fantastic experience: I have been attending Fernwood for the past couple of years and their service has been fantastic. The staff are friendly, professional and always there to meet your needs. They have helped me with my training and fitness goals and am seeing great results!!

Fantastic experience: Best fitness place for a woman to workout, relax and simply have fun. It's only girls, so very comfortable. Amazing staff and outstanding services.

Negative experience: Front desk staff are arrogant and rude, i made several attempts to cancel my membership two years ago due to numerous failures of their security system at the time i travelled an hour to get to the gym and was locked out, constant maintenance, i wore a scarf at the time and they had men working right outside the window where classes where held, i had to run and cover my hair, i was feeling be littled and bullied by the front desk and i never got phone calls back. I have been training for 6 years and never come across such a poor excuse of a business. I am currently putting a complaint through fair trading. I only put one star because google will not allow you to submit a review with zero stars.

Fantastic experience: I love this place. Free breakfast, steam, child mining and only for women. Staff are so friendly, only lockers is not available after hours, gym is opened 24 h. Equipment is fine, classes awesome.

Fantastic experience: perfect child minding and amazing classes

Negative experience: Horrible, con artists and rip offs. After your money only. Do not join.

Negative experience: Im giving one star based only on front desk. I do enjoy the vlasses as the trainers seem highly qualified. The manager followed by one most NOT all of the fernwood gym are unprofessional especially those that seem to be in charge. Stinky attitude at times and every business is after a sale but they really are pushy to the point i am reconsidering if ill ever attend this gym again. Otherwise i enjoy the space of tgis place plus equipment

Negative experience: So expensive. Hardly have any equipment. They just want to rip you off!! Went with a friend for s "consultation" was ridiculous. It's so damn expensive just because it's a woman's only gym.

Negative experience: The front desk do not have good services, my Childcare service has been cancelled without a reasonable reason! They promised me to give me a reply in a week, while of course they happened to forget, after all, fees have been charged normally whatever you come or not.

Negative experience: **WARNING! DO NOT JOIN THIS GYM!** They just want to take your money and forget you exist. I joined because they were 24/7 and I asked about parking and I was told that Westfield’s Aird Street parking (right next to the gym) was open all night and I wouldn’t have any troubles. I paid $70 for the access key so that I could use the club anytime of day/night only to find that the car park actually closed at 10pm and all of the street parking is ‘no parking’. I sent an email enquiry and they said that they had never had this issue before and would look into it. Weeks went by with no response even when I sent numerous enquiries (6 emails in total) to follow up. I had enough as I was paying for a membership that I wasn’t even able to use. I told them I was transferring to a different Fernwood as I was wasting my money at a gym I cant even get to but needed to pay another $70 for the access key to their club. I asked them for a refund for the $70 (not even for unused membership, to be fair and meet them halfway) but they ignored me multiple times until I said I would contact fair-trading. Then they replied ignoring the fact that I was transferring and my ask for a refund to just say, “we are looking into it”. Since speaking of my frustration to others, I have found many people have had a similar experience with this Fernwood Parramatta.

Negative experience: The toilets are extremely dirty , the bathrooms are full of human's hair and disgusting, not very hygienic place, too crowded , not worth the money, there are many other gyms around with better service less expensive and too crowded . did not like fernwood parramatta at all.