Club Lime Belconnen (Westfield Belconnen)

Positive experience: I go to this gym, it has very good equipment, only sometimes broken, one thing i would love is if they could get a punching bag so i could let my rage out, also my mom says that all gyms should have one:)

Negative experience: I am member of gym, I would like to ask the new members to check their equipment first before joining, there is no weighing machine since 3 weeks, I asked one of their staff she replied I don’t know when they will get, and said go to the other club lime gym just to measure your weight. It is so weird, every gym has their own weighing machine Ridiculous!!!!!!!

Positive experience: Not the best Club Lime in Belconnen, but able to access after hours so very convenient! Reasonable range of equipment. People aren't the best at cleaning up after themselves, unfortunately.

Positive experience: Can get too crowded at times

Negative experience: Never pick up the phone or reply to emails, even during staffed hours. Went to the gym during hours and no staff around at all

Negative experience: Very dirty gym, I suffer from asthma and this is what I see when I am using the stairmaster, it’s been like this for months and months. Water bubbler is always out of order, and takes ages to fix. This is not ok. The rounds of paper towel and spray and wipes is odd, not sure why they don’t have sanitisation wipes. The place needs a good clean and ventilation, aircon are always on low. Toilets are always filthy too. Membership isn’t cheap so not sure where the money is going ?Viva group are known for being dodgy, just look at other reviews.

Fantastic experience: I’ve been a platinum member for several years. I regularly attend CL circuit classes and there are several of these scheduled each week. These classes cater for all fitness levels. If you are new let the instructor know so they can help you. Emma is excellent so I’m very glad to have the 9.30am Wednesday class reinstated.

Fantastic experience: Pretty small but has all the needed equipment.

Fantastic experience: Clean and well appointed gym.

Positive experience: Clean gym with a good range of equipment. Could have used a few more collars for the weights.

Negative experience: Its good that this gym is 24/7 however besides that, this gym is very poorly maintained and disappointing considering the amount I pay for the membership. The water bubbler has been broken for ages, the toilets are disgusting and the random rolls of paper towel and spray for wiping down the machines is really wasteful. Just get the proper sanitisation wipes (the holders are already there). Honestly unless you need to go to the gym before CIASC opens, avoid this place.

Positive experience: Good place but could do with more machines when busy

Fantastic experience: This place has made a 180 since the new management came in (props to the new lady). Just a few weeks ago half the cardio machines AND the WATER FOUNTAIN were perpetually OOO, not to mention things were generally dirty and the staff (with a couple exceptions) seemed to just be teenagers hanging out. All of the sudden, this new lady comes in, she is always present and around to attend to any issue, and everything is fixed and clean. Testament to the importance of new mngmt!! Give this lady a raise!

Fantastic experience: Lemons.

Fantastic experience: Biggest gym I've ever seen. Lots of areas to work out. Option to add pool, sauna, spa locayed in the same building to membership.

Fantastic experience: Loved this facility!!! Was only in Canverra briefly and the accommodated my training and workout needs!!! Awesome equipment, very clean and easy to navigate each area and machine

Negative experience: I go to this gym in the early mornings when it's unattended. This place always has maintenance and cleanilyness problems. Things, eg toilets, water fountain and equipment, got broken and take weeks to fixed. The whole gym is dirty, rubbish everywhere and bins always full. Paper towels and spray bottles always empty. My friend and I have emailed the club admin a few times but no improvement was made.

Positive experience: Why no one ever clean mirrors it’s always dirty

Negative experience: No water tap for drinking for weeks. And nobody cares about it. Toilets smells takes me to third-world dimension. Location is certainly good but the gym maintenance? Not sure if the management cares. Money kept coming but maintenance? Not sure. Just the wAter. Really bad. Thinking of joining? Think again. Coz it’s been weeks yet the tap is still for “repair”.

Positive experience: Not the best gym I ever been, and the water fountain doesn’t work.

Negative experience: I highly appreciate for the staffs assistance and quality of the equipments but I reckon the club should improve in terms of continue water supply and need attentions to toilet rolls. Thanks you

Negative experience: dirty broken bubbler staff there go out of their way to avoid talking to you

Negative experience: I use this gym 4-5 times a week, it’s solid. The reason why I’m giving it one star though is because the upkeep of the gym is horrendous. Bathrooms dirty (I.e look like they get cleaned maybe 2-3 times a week - for a 24 hour gym id say it’s fair to say that this is unacceptable. If they get cleaned more than 2-3 times a week, then whoever is cleaning it needs reconsider their career choice). Disabled bathroom tap has been broken for god knows how long… Water fountain as well, so if you don’t come with a bottle, enjoy getting dehydrated! Mens hand dryers seem to only work half the time. I could probably go on but regardless, something needs to change. Edit: They also give the same automated response for any negative google review that is posted, which would tell me they don’t really care about customer feedback. I’m guessing that they wouldn’t have to action any feedback unless it’s sent to them directly, which they know most people won’t do after already writing a review on here. Poor customer service.

Fantastic experience: Plenty of equipments. Clean gym!

Negative experience: Be aware of robbery. Someone stole my money and they saw him in civilians footage but didn't take any responsibility, they didn't even offer anything for my loss! I follow up with the police and they told me clublime is the worst among all gyms, and I was lucky that the thief didn't take my car keys! So be aware that this place is not safe!

Fantastic experience: Lift heavy rocks so sad voice goes away. Me big and strong now.

Negative experience: Too expensive for a gym where water fountain is not working and toilets were not being maintained. I gave up my membership.

Fantastic experience: Plenty of different pieces of equipment. Friendly reception staff

Fantastic experience: The best

Negative experience: Only a chilled tap for bottles, so don't forget one. Seems like the floor never gets a vacuum, it's always dirty.

Negative experience: I was previously a member of Fit and Fast before they sold to Club Lime. I had assumed, that was the end of my membership and my payments. How wrong I was.... After explaining to the membership team that i wasn't aware of the change over and I hadn't realised my savings account (one i don't look at regularly) had been debited hundreds of dollars over a few weeks, they denied my request for a refund. Ultimately, I've paid them hundreds of dollars for the luxury of being on their mailing list it seems. I have never entered a Club Lime gym. I'm incredibly disappointed in the way they have handled my request and how they've communicated with me. They showed me a lack of compassion and empathy and I'd strongly suggest others beware. Whilst they might be a big name gym, I'd be concerned if anyone had to handle a dispute or a concern with them. I'm still in the process of seeking a refund, however it looks like they are sticking to stating clauses in contracts rather than doing the right thing. Will be seeking advice from the ACCC.

Negative experience: Poor service & quality. Been gyming here for months now and disappointed to see how disorganised they are. Toilets don’t work, main water tap of the gym not working too. Imagine gyming here without this. Managers don’t care & it’s been more than 1.5 months since this issue came up. No one cares as they just want ur money and rip you off. Surprised to see that they didn’t even think of any temporary alternative while these services are out of order. WOULD NOT RECOMMEND ANYONE TO JOIN THIS CLUB. IF THERE WAS AN OPTION THEN I WOULD GIVE THEM ‘ zero’ star. Highly disappointed!

Positive experience: It's a small gym and will be very busy right around 5PM (as expected), but otherwise it's good. Cheap membership and a wide range of equipment.

Positive experience: Good local gym

Negative experience: I liked it better when it was fit n fast. They reduced size of gym by half and have much less range of equipment. I have since joined another gym that is closer to home which is much the same size with easier parking. and less crowded.

Fantastic experience: Very good gym with a good price. New equipment. Easy parking

Negative experience: Stealing money from people

Negative experience: Good gym, reasonable price. Though they have been difficult about cancelling my membership because of Covid-19.

Fantastic experience: Great club, great trainers and great people

Fantastic experience: Super clean and affordable with plenty of machines.

Fantastic experience: Very friendly and kind nature trainers. Plenty of machines and space to workout. Also, reasonable rates for families/ buddies

Fantastic experience: I like this gym a lot. It costs less and the equipments are pretty much alright

Fantastic experience: 11/10

Fantastic experience: Great and clean gym

Fantastic experience: Good place

Fantastic experience: This gym is so good for new comers, older people young people, just anyone in general, there is so much equipment to use, there is always something to use, and there is even a video class room, where u can pick any type of class you want and it will play it while u go along with it

Fantastic experience: Very good facilities and kind staffs

Fantastic experience: Great

Fantastic experience: This gym reminds me of Snap Fitness, Mt Gravatt East, QLD. Very welcoming. Very friendly. Exceptional staff!!! Other gyms could learn a lot from you. If I lived in Belconnen I’d join here for sure! I’ve been going to gyms for 30+ years & until I went to Snap Fitness Mt Gravatt & here, no one has EVER said a genuine goodbye & made me feel so valued. When I left today - 5 staff members bid me farewell. I was in shock! Absolutely Amazing!!! Thanks FNF Belconnen! Keep doing what you’re doing! I’m so grateful & whenever I’m back in town I will be sure to come for a workout. All the best.

Positive experience:

Positive experience: Good Gym, great equipment but you just feel that they try too hard to lock you in a contract. If they eased off in their sales pitch , it would be better because anyone who made the effort to turn up is motivated to work out. The staff are friendly and smily but there is few itimidating Gym junkies at peak hours who are very territorial about the equipment. Will provide you with an update after my first 6 months.

Negative experience: When I signed up, they asked me for the contact details of 10 friends before I could join. I didn't feel comfortable giving out contact details of my friends, so I asked if I could skip this, but they said it would cost me $150 as I wouldn't get the 'referral bonus'. I signed up 4 weeks ago and they are still harrassing my friends with persistent calls every few days. Really off-putting.

Fantastic experience: I love this gym. They just need more squat racks and barbells for dead lifts. A solid deadlifting platform with no bounce would be good... Hopefully in the near future they will invest in powerlifting equipment.

Negative experience: Outdated equipment

Negative experience: Was looking to rejoin after a first bad experience that made cancel my membership since they currently have a promo where you rejoin for free and get 4wks free. They asked me for 10 contacts of my mates, after providing all that and singing the contract they come back later claiming to have not found my name on the system. Keep off at all means, they are only after your mates contacts. Waste of time.Not worth a try, fake promotions and unprofessional. Phoney AF!

Negative experience: Dont have problem with the gym. But i m getting charged for no reason. First when i signed up. Charged me 75$ for joining fee, And was told that i get two weeks for free. But couple days later got charged 13.75 $. When i asked why. I was told oh this is pre charge. Sorry we didn't tell you. Now we wont charge you for two weeks. But guess what two days later i was charged 27 $ something. Please help me out. I m tired of having a chat with me

Fantastic experience: A big shoutout to Andrew and the boys for helping out in times of need!

Fantastic experience: Really appreciate the good attitude staff have and respect. Definitely got me keen to start working out :)

Negative experience: Bad attitude. Discrimination on Asian face. Laughing at Chinese people. Unreasonable charge, I gave my credit card details and they charge me 30 more for membership fee. Above all, the worst Fitness center I Ever Met IN Australia!

Negative experience: Avoid this gym, been a client for a 4 years, machines/equipment are dated, half the TVs don't work, audio and tv channels miss matched and audio at machines falling apart/do not work and won't marrie up with tv channels. Really high turn over with staff, seems to change weekly and staff could not care less . I recently tried to put membership on hold and was told I could not do that over the phone?? Went in to gym to pause, was told it would cost me 6$ a week, On principle I told them I will just cancel my account then, was told they need 2 weeks notice which I agreed was ok, as I wanted to use membership up until I leave, Staff then told me if I cancelled I wouldn't be able to use gym up until I left unless I cancelled the following week, Following week I cancelled my account as per what I was told, then received a email that my account is cancelled but they will still take out a further payment, Contacted them via email and explained the situation, they could not care less, Seems staff are trained to lie as long as they can take a extra few dollars off you. To sum up, join this gym if you want disinterested staff, out of date/faulty machines, pay extra for pausing a membership?? Cancelling a gym membership is a mission, enjoy

Negative experience: did not have a good experience. The staff is nice at the time of signing the membership contract but not when you want to cancel. Think twice before you sign a membership contract.

Positive experience: It's a gym. 3 stars is a high rating.

Fantastic experience: Great facility. Pleanty of equipment available even during peak times

Fantastic experience: Staff are helpful, and 24 hour access is available. The gym is large with a lot of cardio equipment, so unless you go at the absolute peak time it's unlikely you'd have to wait for cardio equipment. Pretty good range of free weights and other machines as well.

Fantastic experience: Highly recommend. Went there for 3-4 months as a friend of a member. Great staff, very clean and equipment well kept. Work location means I can't go any longer.