Crunch Fitness Chadstone

Information about Crunch Fitness Chadstone
Opening hours
- sunday: 7h-19h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-21h
- saturday: 7h-19h
Our comment from FitFit Australia about Crunch Fitness Chadstone:
Crunch Fitness Chadstone offers a vibrant and spacious environment conducive to fitness and well-being. Members appreciate the diverse range of modern equipment and friendly staff who foster a welcoming atmosphere. Positive feedback highlights the effectiveness of personal trainers and the variety of classes offered, notably noting the enjoyable Bootcamp sessions led by energetic instructors.
However, there are areas for improvement based on user feedback. Some members have expressed concerns over infrequent equipment maintenance and sanitation issues, particularly regarding cleanliness in the bathrooms and the timely servicing of machines. Additionally, several users have noted dissatisfaction with MIScommunication regarding membership policies and booking procedures for trial passes.
Despite these challenges, Crunch Fitness Chadstone remains a popular choice for those seeking a dynamic gym experience. Many members highlight the community feel and supportive environment as major draws. With continued enhancements to communication and facility upkeep, Crunch Fitness Chadstone has the potential to elevate its services and member satisfaction even further.
Services, Machines and Guided Classes
Crunch Fitness Chadstone: Opinions
Negative experience: Horrible environment. Had my gf call me crying because on her free trial, some bloke in his 20’s came up to her and said “you don’t look like you’re meant to be in the gym”. Shame that people can’t lift other’s spirits
Hi Xavier, we are so sorry to hear about this experience for your girlfriend. We pride ourselves on a no judgments philosophy, and that extends to our members as well. If our members ever feel unsafe or unwelcome, our staff are there to help to ensure that all our members are treated with respect. We do hope you and your girlfriend will visit again soon.
Negative experience: I was going to join today. So, booked a trial pass today which said valid for only for same day. So i went to the gym, just to find out that their manager had told them that trial passes has to booked a day in advance. looks like you need pre plan and get an appointment just for a gym trial. How evil is that, you send an email confirmation saying it’s valid only for the same day make someone come all the way to the gym and just to tell them you need a booking. I’m never going back!
Hi Naren. Thank you for sharing your experience, and we sincerely apologise for the confusion and inconvenience caused during your visit. Our Free Gym Pass does require pre-booking to ensure we can provide the best service and support during your trial. We understand how frustrating it can be to receive conflicting information, and we’re working with our team to improve communication regarding this process to avoid similar situations in the future. We’d love the opportunity to welcome you back and provide the experience you were hoping for. Please feel free to email us at [email protected] if you have any further questions or would like to arrange another visit. Thank you for your understanding, and we really hope to see you at Crunch again.
Positive experience: Hi. It would be possible to put some curtains or something similar on the windows, it is hell to use those machines in the afternoon and the sun does not let you see anything. Also, we need to renew the mats for the free zone, there are few available and they are not in good condition. And we need to have more sanitation points, there is always a lack of paper or liquid to clean the machines.
Hi Bläue, Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand how the afternoon sun can make using the machines challenging, and we’ll definitely take your feedback into consideration with our team. Similarly, we’re aware of the importance of well-maintained mats and sufficient sanitation points, and we’ll look into addressing these concerns as well. Your input helps us improve the experience for all our members, so thank you again for bringing this to our attention. If you’d like to discuss this further, please feel free to reach out to us directly at [email protected]. Thank you!
Negative experience: Scammers! Very questionable billing practices. I've been trying to get my money back from my membership suspension that they "forgot" to process. It's been over two months and still no money's been refunded. TIP: If you need to go away just cancel your membership instead of suspending it as they'll keep charging you. Also, if you ever have any issue with them report it to Customer Affairs. I've been advised that every complaint made against this gym can build up for a further investigation into their business practices
Hi Angela, We're sorry to hear about your experience. Membership suspensions are managed by our Crunch Help Team, who are dedicated to making sure all freeze requests are processed accurately. We’d be more than happy to investigate this further and ensure any issues are resolved promptly. Please reach out to our team at [email protected], so we can assist directly. Thank you.
Negative experience: Very disappointed with this gym. They increased my weekly payments without my consent and yet removed 90% of classes. The group program currently is terrible. Hardly any HIIT classes. Sent a feedback email and got no reply.
Thanks Diana for taking the time to provide valuable feedback on your experience and for letting us know of your recent disappointment. We're sorry to hear that you're not Crunching as happily as you used to! While we update our class timetable, feel free to try another class in the meantime! Also if you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. Hope to see you again soon at Crunch Fitness Chadstone.
Negative experience: Very apparent lack of upper management care and action currently with this gym. Most prevalently, there is inadequate air conditioning and circulation on the gym floor. The cooling/circulation system appears to be down which has been raised by multiple members of staff and clients and no action has appeared to have been taken. The gym currently only has two mounted swivel fans down one end of the gym, often which aren't turned on. When turned on is insufficient in maintaining an appropriate level of cooling and humidity. Multiple gym members and staff have raised concerns and expressed experiencing symptoms of heat stroke. The heat and humidity, particularly later in the day is completely unacceptable and management of the centre are not currently taking appropriate action. Multiple issues across the gym continue to go unactioned/followed up by management. The same treadmills have been out of order for 6+ months. Rollers and gym mats that previously had been available, albeit majority of which were broken, have since been removed and not replaced on the gym floor. One older female member of staff on multiple days has begun conducting personal training sessions with clients whilst on a reception shift, leaving the front desk unattended and other members of the gym waiting and unable to access the gym. This was observed across multiple days. It's a shame for the handful of younger reception staff members and PT's associated with the gym who provide high quality customer service and care for the gym members to currently have the gym tainted with inappropriate management currently taking place.
Hi Jade, Thank you for taking the time to share your feedback. We're truly sorry to hear about the concerns you've raised regarding air conditioning, equipment maintenance, and staffing. We take these matters very seriously and want to assure you that your concerns have been escalated to upper management for immediate review and action. Regarding the air conditioning and circulation, we apologise for any discomfort you've experienced. We're currently working on resolving these issues to ensure a comfortable workout environment for everyone. We’ll also make sure the fans are consistently in use while the cooling system is being addressed. Thank you for acknowledging our team members who provide great service, they truly care about our members, and we’ll strive to address these issues to create a better experience for all. If you'd like to discuss this further or provide any additional feedback, please feel free to reach out to us at [email protected]. Thanks!
Negative experience: Gym has no Aircon or circulation. Issue has been brought up several times still not fixed. (Happy to amend review if this is fixed)
Hello Darren, your feedback has certainly been noted, we are so sorry that your experience didn’t quite hit the mark, we hope you’ll give us another chance soon! So we can look into this further, could you please email [email protected] with the details of your experience. Thanks from the team at Crunch Fitness Chadstone.
Negative experience: 本来朋友推荐的健身房今天来体验一下,但是之前并没有跟我朋友详细解释一个优惠,于是我朋友多付了25刀来体验。这没什么,但是!10月14号下午6点45的body step让我非常失望。秃顶的白人老头老师,一直变幻不同动作。我之前去过很专业的body step很愉悦很开心的,他这个课程30分钟,中间没有一次停顿,并且动作没有跟上他就换了别的动作。我旁边的女生一看就是会body step也跟不上。一直处于一种跟不上、脑子乱的状态。很不推荐上他家的body step,如果遇上老师是白人秃顶老头,那就跑吧,别的gym45mins,他家好像不到30分钟。我跳到一大半太不开心,因为他的动作变化太多太快了,他根本也不想让你跟上,他就示范几个,就只是喊看着你们做。下面的客人也就随便做做。我出来没多久他们就在里面原地站着不动一分钟,然后就拉伸了。很不专业。
Hi there! We're sorry to hear that classes didn't meet your expectations, and we appreciate your feedback. It’s important to us that our members feel comfortable and enjoy their workouts. Our goal is to provide a positive and inclusive environment where everyone can participate, regardless of their fitness level or experience. We’re also happy to address any misunderstandings about the offer and the additional fee your friend paid. If you'd like to discuss this further or share any additional feedback, please reach out to us at [email protected]. We’re here to help and hope you’ll give us another chance. Thanks!
Negative experience: Went here today for the free pass, the employees actual name was “Jonathon”. After spending 30 seconds speaking to me I was told to leave because I just wanted to try the pass and not join the gym. I get if thats a rule, like he claimed but he was so rude and definitely gonna actively avoid this gym cause of this interaction.
Negative experience: **Gym Review: Not Recommended** This gym has several issues. The **toilets are dirty**, and the **treadmills are often broken**. The **admin team is unhelpful**, and their **payment plans are inflexible**, making it hard to pause or cancel memberships. Overall, poor service and facilities. Think twice before joining.
Hi Amit, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us hasn't been up to standard. Cleanliness and equipment maintenance are top priorities for us, and we regret that this wasn’t reflected during your visit. We'll be addressing the issues with the toilets and treadmills right away. We also understand your frustration with the membership process. Our goal is to make things as smooth and flexible as possible for our members, and your comments will help us improve our services, including making our payment plans more user-friendly. We value your feedback and would love the chance to make things right. Please reach out to our team at [email protected] if you’d like to discuss your concerns further. Thanks!
Negative experience: Don't expect any type of consumer support once signed up and paying!!! I have requested for freeze membership extension. The staff at the club said it is ok for the extension but need to ask permission from their head office. I have been waiting for head office’s response for more than a month. And during this period, I have contacted the club for more than 5 times and was charged twice. No one responses to my refund request. Today, one staff just said he can’t do anything with the refund and directly hung up my phone!!!
Thank you Ye for your valuable feedback. We’re very sorry that your experience was less than ideal, and we hope you'll give us the chance to make this right . And we're sorry to hear of the delays in processing your request. So we can look into this further, could you please email [email protected] with the details of your experience. We hope this gets resolved for you soon! Crunch Fitness Chadstone team.
Negative experience: Opening staff are never on time leaving regulars outside waiting. For someone who doesn’t have much time in the morning before work and relys pn the opening time of 5Am to be able to fit a workout in. This is so frustrating. Crunch do better
Hi Indya, we’re sorry to see that your experience at Crunch Fitness Chadstone didn’t meet your expectations. Thanks for letting us know how you try to fit us in your morning schedule. We’re always looking to improve your Crunch experience, so please feel free to email [email protected] & we can look into this matter further for you Hope to see you Crunching again soon, from the whole Crunch Fitness Chadstone team.
Positive experience: Strength area is excellent, enough racks to go around. The platforms that they use have great stability and rare slips when doing squats or deadlifts. Although the rest of the equipment is quite bizarre where they jerk around and move a lot, very different pin load machines that I haven't used and seen before. They aren't quite good in my opinion. Place would be great for beginners, though.
Hi Zack, thanks for your 4-star review. And thanks for the feedback on your experiences around the gym. At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! We're glad you're enjoying the strength area and we look forward to high-fiving you at Crunch Fitness Chadstone soon.
Fantastic experience: I have been coming here for over a year and the staff are always so lovely and welcoming! Special shout out to Sienna who is always there for a quick chat and actually remembers things about your life!! I always look forward to even a brief greeting with the staff. Oh also the equipment is great too!!!
Hi catherine, thanks for the positive review and we're so glad you’re enjoying your Crunch Fitness experience. We really appreciate your feedback on the quality of our member service. Providing an awesome Crunch experience for each and every member is important to us. And thanks for the shout out on our great equipment, too! Thanks for helping make Crunch Fitness Chadstone one of the best gyms in Australia.
Negative experience: Do not join this gym! Looks OK on the surface, but it is a really out of date, out of touch gym. Loads and loads of unused 90's cardio equipment, not enough free weights space, and all the weights are in pounds instead of kgs. Most of the time it smells bad too. Lots of people training without deodorant. I'd give zero stars if I could! Looking forward to cancelling my membership.
Hi Allisha! We’re sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback regarding the equipment and gym environment, and we’re continuously working on improving these aspects to provide a better experience for our members. We apologise if the space or conditions haven’t been up to standard, and we will look into addressing the concerns you’ve mentioned, especially regarding cleanliness and equipment updates. Your feedback is valuable in helping us create a better environment for everyone. If you need any assistance with your membership cancellation or would like to discuss further, feel
Negative experience: Gym is good same as equipment but the music is extremely loud we can't focus in training not even enjoying it at all , I give 1 star because I have the feeling that is the gym strategy not to stay long at gym , people are not stupid
Thanks Born for bringing these concerns to our attention. We are sorry you though the music was too loud. Please feel free to email [email protected] & we can look into this matter further for you Thank you for taking the time to provide this feedback to us. We hope to see you again soon at Crunch Fitness Chadstone!
Fantastic experience: Great experience.
Hey Sham, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Chadstone community. Look forward to seeing you Crunching here again soon! Crunch Fitness Chadstone team.
Fantastic experience: Fantastic gym. Clean equipment and enough so you're not having to wait around to use what you need. Huge space. Clean toilets and change rooms. Friendly staff on reception
Hey Jacqui, thanks for this awesome review! We’re so glad you are enjoying the Crunch Fitness Chadstone community. Look forward to seeing you Crunching here again soon! Crunch Fitness Chadstone team.
Negative experience: I haven't been to the gym in a while. I went to Crunch Chadstone to work out today. I was shocked.The members at Crunch Chadstone were very rude. I don't think Crunch is a good place to work out anymore. They don't come to work out. They are very selfies and don't think everyone enjoys working out there.
Thanks Sherly for bringing these concerns to our attention. We are sorry you felt this way whilst at the gym. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected] Your feedback has been noted and is greatly appreciated, thank you for helping make Crunch Fitness Chadstone one of the best gyms in Australia!
Positive experience: Wish you all the best!
Hi Navindi, we’re sorry to see that your time at Crunch Fitness Chadstone didn’t meet your expectations, thanks for letting us know. We’re always looking to improve your Crunch experience, so please feel free to email [email protected] & we can look into this matter further for you Hope to see you Crunching again soon, from the whole Crunch Fitness Chadstone team.
Fantastic experience: Daniel is really amazing and professional, i have been following him for over 2 years and seen good results, Josh is another friendly guy, he and daniel are good friends and make going to gym so fun!
Hi Jess, thanks for being part of the Crunch Fitness family, we are so glad you are having a wonderful experience Keep Crushing Your Goals! Crunch Fitness Chadstone.
Fantastic experience: Great gym, great facilities, can get a lil crowded 4-6 but what gym doesn’t. Good classes offered, everything I want and great price. Please get a sauna or something! Would complete this place :)
Hey Charlie, thanks for sharing this positive feedback! At Crunch we pride ourselves on having the latest strength and cardio equipment, hydromassage sessions and theragun percussive massage too! We're glad you're enjoying the classes too! Thanks for the feedback on the great pricing and suggestion of a sauna. We'll think about it! See you again in the next session, Crunch Fitness Chadstone team.
Fantastic experience: Good
We love hearing from our happy Crunchies, thanks so much for the 5-star review, Michael! We hope everything continues good for you. Please reach out to staff if we can help or assist you in any way. Can’t wait to see you in club again soon, Crunch Fitness Chadstone team.
Positive experience: Further edit: It appears crunch have been working on fixing the heating and airflow issue in the gym, as well as replacing pads on machines. Overall, my experience has been up and down at times, I never did get a refund for the evolvt machine that is faulty, although have since stopped chasing that as it was going nowhere. I would just encourage current members and new members not to use or pay for that machine. Staffing wise, staff are great. Dani whom is on the front desk is always welcoming and up for a quick chat. You will always get a good morning and good bye when you arrive and leave. Personal trainers wise, I would recommend Zac if you are looking for a personal trainer with not only experience, but also maturity for any fitness level. You can’t expect the world for a commercial gen-pop gym and will always encounter some people without towels, overly grunting or slamming weights. The down-fall Crunch Chadstone has is its inability to rectify issues within a timely manner, granted it is commercial and a franchise based gym, you pay for what you get and this is reflected in the member rates being cheap. Unfortunately, the SE region is limited in terms of more specialised fitness centres and saturated with commercial and franchise based gyms, if you are looking for something straight forward, more catered to the general population and within the local vicinity, crunch would possibly meet your needs. 3 stars - based on - working on the airflow. - replacing the pads on equipments more often. - Quality and professionalism of personal trainer/s (I can only comment on Zac, I cannot comment on the others). Further improvements for considerations: - Consider exploring replacing equipment such as the yoga mats for example on a 6 monthly biases. - stick to crunch radio, please stop letting others play their techno music. I do raw dog it without headphones, and some of the playlists are questionable. - utilise the enclosed room up the back for group classes. —— Edit 6 month review: Downgraded to 1 star review due to no action on airflow. Wonder where your liability stands if I was to pass out due to the heat within the gym radiating through the windows. Fix the heating issue and you can have 2 stars again. — Pros: - The gym itself has nice equipment, some of the padding is ripped on certain machines and needs replacing. - Mornings are the best time to attend. - Convenient location. - Staff are friendly. - The Personal Trainers are great. - Gym is spacious. Cons: - Don't expect any type of consumer support once signed up and paying. - Don't attend in the evening unless you enjoy overcrowded spaces. - The classes that are meant to use the room attached, designed for the classes often overtakes the turf area, don't attend during class time if you have intentions on using the turf area, you will be out numbered by loud people and a boom box taking group photos. - Don't use the evolt body scanner machine, it does not work and you will have to battle for a refund on your initial purchase. - Lack of airflow near the free-weights, do not attend on a hot day unless you would like to feel like you are in a sauna and borderline heatstroke. - If you are exercising as a way to escape reality for that time-period, bring an eye mask because every TV in the facility will be on a news channel. - Majority of people do not bring towels, the no towel no work out rule is not enforced. - The frequent 'bring a friend' and 'work out for free' weekends are a slap in the face for paying members. 2/5 Stars, simple changes and adjustments would improve the rating.
Thanks Jac for taking the time to share your feedback. We really appreciate this feedback about the quality of our facilities in Crunch Fitness Chadstone, we are always striving to make your experience better so thanks for letting us know all the ways in which we can improve. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected] Once again, thanks so much for this feedback, we look forward to seeing you Crunch again soon, from the whole Crunch Fitness Chadstone team.
Fantastic experience: Good gym Huge range of machines and exercise equipment.
Hi Pete, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Chadstone. From the whole team at Crunch Fitness Chadstone.
Fantastic experience: It's value for money. Huge range of machines and exercise equipment. Good trainers as well.
Hi Abhisht, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Chadstone. From the whole team at Crunch Fitness Chadstone.
Fantastic experience: Love the equipment, new and up-to-date. Classes are great as well.
We love hearing from our happy Crunchies, thanks so much for the 5-star review Leo! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Positive experience: Great friendly gym with very good prices. Only thing I can fault is the opening hours on the weekend closing at 7:00
Hi Felicity, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We are sorry to hear that our opening hours do not meet your needs. We would love to know more about your experience with us, please feel free to email our friendly member services team at [email protected]. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Positive experience: Huge gym with plenty of machines and free weights - all pretty modern - and friendly staff. My only criticism is the free weights are all in pounds which is annoying, they did have a converter poster on the mirror but it didn't include any middle weights (e.g. 17.5, 12.5 etc... only 10, 15, 20 etc...) so still had to do google conversions.
Hi Casey, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Thanks for the feedback on the conversion of middle weights. Please email your suggestion to us at [email protected] with some more info on your weights usage so we can look into it! We look forward to welcoming you back soon! From the whole Crunch Fitness Chadstone team.
Negative experience: Terrible opening hours around christmas and new year..last week closed at 5pm now this week closing at 7pm...what a joke
Thanks dhuvin for sharing your feedback. We're sorry the closing times around Christmas and New Year weren't convenient for you. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. We look forward to welcoming you back soon, from the whole Crunch Fitness Chadstone team.
Negative experience: Crunch Chadstone trading hours are very inconsiderate of members like me who have work from 9 to 5. Unlike Chadstone fitness first, it open 6am to 8pm during this Christmas and NY period which is much more convenient. Hope you would reconsider appropriate opening hours for next year Christmas and new year.
Negative experience: Copy/Paste responses by business rep to prior reviews shows a lack of interest from issues raised. IMO overpriced for casual visit & short term visits. Members hold poor hygiene & lack of gym towels used. Staff seemingly disinterested when answering the phone.
Negative experience: Should not manipulate customers saying a paid temp pass is a one off pass and cannot come back. If you live interstate to visit. Poor policy management and pathetic management practices
Negative experience: Seriously retarded club, interstate visitor , asked for a 2 week pass. , no…. And gooey so busy like barely anyone in there.. getting they are raking it to show that level of arrogance.
Positive experience: Enjoy my time here. Could be better. The dance teachers use the shared turf space and surrounds, so on these days I have to forget about doing my warm ups and cooldowns as there’s no space. Unsure why they don’t use the big space next door… The PT Josh takes up an unnecessary amount of space in the gym for a client, sometimes being really rude about it if we’re even in a 10m radius of him. Need an update on the water (filter broken and taste like dirt).
Thank you tort for taking the time to provide valuable feedback about your experience. We are sorry your experience was not up to par. We would love to know more about your experience regarding spacial issues and any other concerns you have, please feel free to email our friendly member services team at [email protected]. Once again, thanks so much for this feedback, we look forward to seeing you Crunch again soon, from the whole Crunch Fitness Chadstone team.
Negative experience: Water filter was red for months. Zero spray and wipe facilities, no investment into the hygiene facilities. Wouldn’t recommend it’s cheap for a reason, I don’t think staff care
We’re so sorry to hear that your Crunch experience did not meet your or our high standards. We will see what is possible regarding the water filter, so thanks for letting us know. We hope to see you again soon at Crunch Fitness Chadstone.
Positive experience: It is a very nice place, the employees are very helpful, the only thing I don't like is that on weekends or holidays they don't open at 5 and I have wasted time coming and it is closed
Hey Valentyna, thanks for sharing this positive feedback. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Apologies for the inconvenience regarding opening hours. We are open from 7am on the weekend. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Negative experience: Terrible gym, I cancelled my membership in-person and they continued to charge me for weeks after, $180 in total. Luckily I checked my statements because they weren’t going to let me know any time soon. After telling me they’d be in touch to organise the refund of my stolen money, they never reached out and i’m still calling back weekly to get it back. Slimy and unprofessional.
Hi Jonah, we're sorry to hear you've had a poor experience at Crunch. We've looked into your membership issue and we can see the cancellation and a refund has been actioned. Our staff member has communicated this to you and you'll receive your refund in the specified timeframe. Again we apologise and if you have any further questions please email [email protected]. Thanks
Fantastic experience: Great club, lots of equipment and friendly staff
We love hearing from our happy Crunchies, thanks so much for the 5-star review Peter. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! We appreciate your feedback on the quality of your Crunch club. We put a lot of Crunch love into making Crunch Fitness Chadstone the gym it is today. Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Positive experience: Been at Crunch for 7 months, very happy with the Gym, eqipment and vibe of the place.
We love hearing from our happy Crunchies, thanks so much for the review Carol. Providing an awesome Crunch experience for each and every member is important to us, so thanks for letting us know we are doing a good job. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Friendly club with good variety of classes.
Hi Kylie, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Fantastic experience: For the friendly team, the range of equipment, the good vibe and cleanliness of this GYM, I highly recommend Chadstone Crunch Fitness
Hey Feroz, thanks for sharing this positive feedback. Your friendly Crunch team do everything they can to assist and enable you to set no limits on your fitness journey, we’re happy to hear we’re succeeding! We are always striving to deliver a clean and well-maintained Club to all our members, and providing an awesome Crunch experience for each and every member is important to us. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Great facilities!
Hey Carmen, we love hearing from our happy members! Thanks for the great review and thanks for being a part of our Crunch fam. Keep perspiring to greatness at Crunch Fitness Chadstone!
Positive experience: Good but maintained machine not are good and some teacher of dance not are professional
Thank you Aida for taking the time to provide valuable feedback about your experience. If you would like to provide further feedback, please get in touch with our member services team via email at [email protected]. Thank you for taking the time to provide this feedback Aida. We look forward to welcoming you back soon, from the whole Crunch Fitness Chadstone team.
Fantastic experience: Great location and size of gym
Hey there Nick, thanks for sharing the love ❤, it’s great to know when our Crunch fam are perspiring to greatness. Ready whenever you are for another session.
Positive experience: A good and spacious area to train, the space gives you a good vibe and you can train more than you potential
Hi mohsin, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We love the club vibe and we’re so glad you do too. Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Positive experience: Happy I changed to Crunch
Hi Chrissy, thanks so much for the top review! We are glad you are enjoying the Crunch vibes! See you next time at Crunch Fitness Chadstone. From the whole team at Crunch Fitness Chadstone.
Fantastic experience: Friendly staff, clean and new machines ❤️
Hi Giulia. We really appreciate this feedback on the quality of our member service, we love hearing from our happy Crunchies! We’re so glad to hear that you found Crunch Fitness Chadstone clean - our ‘have towel, can workout’ policy is certainly appreciated by all members. Your feedback is appreciated, thanks for helping make Crunch Fitness Chadstone one of the best gyms in Australia!
Fantastic experience: I joined Crunch in August as it was time for a change. Little did I know Rara will be waiting for me here doing her magic. I am so impressed and grateful to have Rara taking classes at Chadstone. Ultimate strength and hardcore abs. Brilliant classes. She brings energy, care and enormous knowledge to every single class. I always look forward to her classes. Thank you Rara for your love and dedication to us ❤️️♀️
We love hearing from our happy Crunchies, thanks so much for the 5-star review, Diana! Our classes at Crunch Fitness Chadstone are truly becoming world famous and we're pumped to hear you're enjoying them! Providing an awesome Crunch experience for each and every member is important to us. Thanks for the appreciation and see you again in the next inspiring session!
Fantastic experience: Special shout out to Rara, loving her classes! Not my local Crunch but I make the effort to come down every Tuesday night for Bootcamp with Rara and always feel pumped! Thank you for being awesome and for bringing your amazing energy!
Hi Anne-Maree, thanks for sharing this positive feedback. We're so glad you enjoying the classes and thanks for joining us each Tuesday night! The positive energy really becomes infectious and The Crunch Good Vibes promise keeps on delivering! See you soon in the next session! From the whole Crunch Fitness Chadstone team.
Fantastic experience: Bootcamp class is excellent with exercises changing up weekly. Rara always keeps us going with her positive energy and booming encouragement!
Thank you David for this awesome feedback, we appreciate you letting us know! Our world famous classes are designed to keep you fit and smiling. We're glad to hear you're enjoying them! Providing an awesome Crunch experience for each and every member is important to us. See you in the next session, Crunch Fitness Chadstone team.
Fantastic experience: Dear Rasha, I wanted to take a moment to express my appreciation on your group fitness classes. Overall, I've had a great experience, and I appreciate the effort you put into your sessions. I personally never wanna miss your any of classes. Attraction of the sessions are Your energy and enthusiasm which are infectious and they kept motivated all the participants throughout the class. Your Expertise about fitness and enthusiasm is no match. More specially your friendly and approachable demeanor makes the class feel inclusive and welcoming to everyone. I'm looking forward to attending your future classes. Keep up the excellent work!
Hi Satyendera, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon. Thank you for taking the time to provide this feedback Satyendera!
Fantastic experience: Rara, is an amazing instructor here at Church in Chadstone. Always looking forward to attend her classes.
Hey Suparna, thanks for the positive review! We’re so glad you’re enjoying your Crunch Fitness experience and loving your classes with Rara. Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Fantastic experience: Tara’s classes - Clear, motivational, explains how to do the exercises, love it!
Hey Wendy, thanks for the positive review! We’re so glad you’re enjoying your Crunch Fitness experience and loving our classes. We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Fantastic experience: Amazing class with Rara! Very energising and useful tips for workout ideas.
Hi Cassandra, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! So glad to hear you're a fan of your classes with Rara! We enjoy having you as part of our Crunch fam and can’t wait to see you in club again soon.
Negative experience: waited 20 minutes just for a casual entry
Thanks belake for bringing this concern to our attention and we're sorry for the delay in entry. We aim to make the casual entries as quick as possible so you can experience the range and quality of our Crunch gyms! Thanks for the feedback on where we can improve and we hope to see you again soon, Crunch Fitness Chadstone team.
Fantastic experience: Really good layout, equipment and there's a 30 minute circuit which is great for beginners. The showers and locker room area are amazing- so clean and modern. There's also classes if you're into that. Also, it never gets too crowded which is nice.
Hi Olivia, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are making use of it all and enjoying it too! We’re so glad to hear that you found Crunch Fitness Chadstone clean, fresh, and tidy. Our ‘have towel, can workout’ policy is certainly appreciated by all members! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Positive experience: Soooo I haven't been a member of a gym in a lot of years and I finally thought stuff it it's time to get into some sort of shape... I joined this one because of the facilities all pretty new and my main reason is the parking I don't want to drive around and around for a car spot this one you don't, another reason no one hassles you there I like to go in, do my own thing and leave I don't need anyone breathing down my neck asking if I want this or that, if I need help I'll ask!
Hi Teresa, we’re glad you’re having a great time and enjoying perspiring to greatness at Crunch! At Crunch we pride ourselves on having the latest strength and cardio equipment, as well as world famous classes, hydromassage sessions and theragun percussive massage too! Great to hear you are making use of it all and enjoying it too! Thanks again for the positivity, we look forward to high-fiving you at Crunch Fitness Chadstone soon!
Negative experience: Rude as staff and expensive as, managers and staff look like they dont want to be there absolutley avoid this gym at all costs
Hi Jason, thanks for your review. Unfortunately we can't find a membership that is linked to your name here so we're unable to contact you directly. We're very sorry to hear you've had this experience at your Club. At Crunch we pride ourselves on providing service with excellence and this is something we take very seriously. So we can look into this further, could you please email [email protected] with the details of your experience and your membership details. Thanks!
Fantastic experience: Spacious, great vibe. No foul smell of sweat which you would normally get in congested gyms. The machines are great and the staff is also friendly and helpful.
Hi Harsh. Your positive review made our day! We're so glad to have met your expectations and provided you with a great experience. We appreciate your kind words and hope to see you again soon!
Negative experience: worst gym ever rude as staff, expensive as and the equipment is all old and broken
Fantastic experience: I spoke with the manager I believe her name was danni. In relation to memberships, she really took her time with me, explained everything clearly. Took me through the gym to show me everything, amazing gym with lots of great equipment. Very clean.. great prices. Great staff
Hi Steph, thanks for your review! Yes Dani is the best! Enjoy your fitness journey !!
Positive experience: **Updated** Good but not great. I don't often write reviews but I have been going to this gym since shortly after it opened. It was a strong start until the original management left and the gym lost it's identity and energy. **In recent weeks there seems to be a change of the guard with new employees that are much friendlier and welcoming, well done Crunch. The gym has everything you need, including a large selection of machines, triple bay cable machine, plenty of benches, and a good range of free weights. They put all the right stuff into this gym and for the membership price you can't pass it up, right? Well...If you look closer things aren't great, despite the gym's claims that it's cleaned daily, I've noticed the same dirt stains and sweat patches on the squat racks for the past 6 months. The changerooms consistently smell and currently the Men's reek of urine due to a broken urinal that hasn't been fixed for a week!? Almost every 20kg barbell is warped, any heavy lift and things feel sketchy. The staff are non-existent (there but you wouldn't know it), you'd be lucky to get a Hi or Goodbye and you won't see any of them walk around to fix any of the glaring issues, what's the point of rules if no-one enforces them? If you go during the peak hours be prepared... It's feels like a school gym with teens with no towels and no gym etiquette but at least they don't vape in the toilets, oh wait, no, they do that too. Admittedly it's not every teen and but it's enough to make the place frustrating and a bit gross. Whilst it has been a good gym in the past it is in urgent need of a deep clean, some maintenance on the equipment and a bit of ownership from the staff. **So if you're looking for gym just to do your thing and leave this could work, it's not the best gym in the world and the busyness can be a little off-putting but it has enough equipment for 90% of your gymgoers.
Hi David, we're sorry to hear about your experience. Please feel free to email [email protected] as we'd love to get to the bottom of some of these issues. We can assure you that the men's bathroom will be fixed ASAP, a plumber has been called and we are just as keen to get this problem fixed as you are!
Fantastic experience: Good number of squat racks. Cheaply priced. Clean facilities.
Positive experience: they have the best memberships options i’ve seen.
Fantastic experience: Terrible service, rude lady
Hi Asif, sorry to hear about your experience. Please email [email protected] about this issue.
Fantastic experience: One of the best gyms I've been too. So many classes to choose from every day of the week. Club members are super nice and friendly community feel. No one is there to judge so you feel totally comfortable to work out. Very happy
Awesome to hear Catalina! Our classes are great - keep smashing your goals!
Fantastic experience: Best gym ever, closing hours can be better..
Thanks for the review Ashvin!
Negative experience: Not a bad gym, tick most boxes like plenty of equipment, functional change room and all. However the downside is there seem to always have gym accessories missing for, the later the day the more it felt like a school gym and most noticeable is the staff at desk lately leaves bad impression. 12 month ago when this place only freshly started everything seems to be going well but now it’s gone down hill very quickly. Please make some effort to train new staff on better customer service and make people wants to come back.
Hi Charlie. Thanks for your review, we'll look into this & improve :)
Positive experience: Nice, big, clean.. only down side are the hours. (Not 24hrs and closes some public holidays etc) Would be great if weights we labelled in KG as well as Lbs. Instead of only in lbs
Thanks for your review Roland :)
Fantastic experience: Friendly helpful crew
Thanks guys!
Negative experience: Tried to contact and join this gym no one contacted me back left 4 messages. Dont bother with this company.
Hi Katherine, please email [email protected] who will be more than happy to help :)
Positive experience: Been a member for quite some time, and have found staff friendliness, the variety of equipment, and state of facilities to overall be very good. However, as has been mentioned by several reviews below, maintenance standards have been slipping for quite some time. Case in point - there is only one drinking fountain in the entire complex and this has been out of order for some months. Whilst staffers ensure they do offer their apologies (definitely not their fault) when asked about the problem as well as the cliche “we’ve got a plumber coming in next week”, at some point management need to take accountability and corrective action.
Fantastic experience: Great gym!
Thanks Tony :)
Negative experience: To many idiot's using there mobile phone instead of doing a work out
Fantastic experience: I have been going to this gym for about a month and it ticks many of the boxes for me. Ample 3-hour parking downstairs even during peak hours. Friendly and helpful staff. It is a large gym and quite spacious, tall ceilings, well-ventilated, plenty of nautilus equipment, free weights area, functional training section. It even has several theraguns for members to use. For me the pricing is reasonable. As a summit member, I can bring along my wife for free, and she enjoys the various zumba and pilates classes on offer. The best compliment I can give this gym is that it feels more like a club. I see members of all ages young and old, even clusters of family and friends exercising together which is awesome. Cleanliness is generally good but has room for improvement. The floor of the single room dedicated to classes can get yucky due to frequent use and activity. The barbells and other metal contact points, seat adjustment knobs etc can get a little yellowy if you wipe a damp cloth over (which I tend to do, see photo) so I would suggest that the cleaners wipe the metal bits too and not just the seats. The drinking tap appears to be permanently resting (see photo), or at least out of order for quite a long while. This makes no sense to me given how well the gym appears to be doing. It is also not a good look. Surely it would be within the budget to repair or completely replace the tap, which I hope will eventually happen. There is also a no bag on the gym floor policy which I disagree with. For me, I need my various straps, belts, grips, cushions, massage ball, even various pulley handles depending on what I am training on any given day. Having all the bits and bobs out of the bag with me would pose as a tripping hazard. Having a towel on the floor would also be unsanitary. I also need my meds close to me in case of emergencies. If I were to experience an attack, the last thing I want is having to struggle back to the changing room, fumble with the locker padlock just to get to my meds before passing out. It would be far more reasonable to ensure that members sensibly stow their gym gear to the side or out of the way, common sense should suffice. But otherwise, I highly recommend this gym.
Negative experience: Staff provided me incorrect information about the membership cancellation and I was charged an additional fortnight direct debit amount Facilities: no drinking water available
Hi there. Please email [email protected] about this issue.
Negative experience: Recently upgrade my membership to have access to classes & hydro bed & therapy gun, no staff in the morning (before 9am) to turn the hydro bed on & therapy gun. Happened 3-4 times per week, someone will show up behind the desk and say that they been busy, so am I? I’m also late to work because of this? Of course the gym won’t refund you if u paid annually. Will be cancelling my membership in April when it’s expires. I will go to snap fitness as it’s cheaper & 24/7 hour gym!
Negative experience: Facilities are good but it doesn't help that they keep making unauthorized charges to my bank account. They charged me the "annual" membership fee twice in a month, told me they would refund it, but instead charged it yet again a THIRD time!! They again said they'd return both these over charges but it's been almost two weeks since the second over charge and still no refunds and no reply to my last email. This is honestly looking like theft at this stage!
Fantastic experience: Bit full during the week after 4/5pm but otherwise a pretty nice gym.
Positive experience: The gym itself is nice- well ventilated and lots of good equipment. I’ve been a foundation member. A few downsides- parking access is difficult, but not a dealbreaker. However, there is only one water fountain for the entire gym. That piece of equipment has broken down constantly and it is very rarely in use. The only available water source is the taps in the toilet which I don’t think are high enough to fill the water bottles properly and also are really designed to wash your hands after using the bathrooms- not a place I want to drink from. The attitude of management is just to keep apologising, but there’s no alternatives provided. It’s a point of frustration for many in the gym as water facilities are a fundamental requirement for a gym. I’m noticing the cleanliness and overall attention to detail is also slipping.
Fantastic experience: Fantastic value in a gym. I can't believe how cheap it is relative to how big a venue it is and all the equipment they have. There is also quite a diverse group of people attending, so I don't feel out of place. My only concerns are with the couple of classes I had. They are not bad but not as good as Les Mills or F45 for the HIIT classes. For what it cost though, I am not deducting any stars.
Fantastic experience: An awesome gym with pretty much everything you need. Perfect for both weight training, HIIT training and group sessions. Highly recommended.
Fantastic experience: Everyone there is really nice and I have recommended the place to my friends
Awesome Jonathon! Plenty of gym buddies to choose from!
Fantastic experience: A big gym with lots of equipment. Staff is very welcoming! Great place for work out!
Thanks for the review! Our gyms are massive!
Fantastic experience: Great staff and great equipment. Unfortunately I had to cancel but the process was so smooth, not naming other gyms but the staff were so polite and understanding. Great chain of gyms, highly recommended.
Thanks Tee! We're sad to see you go, but wish you all the best in the future! You're always welcome at crunch!
Fantastic experience: Jay and Seb - legends
Thanks Hugh! They are aren't they!
Fantastic experience: Such a great gym!! Never seen a gym with so many squat/deadlift platforms. Staff are super friendly and helpful, the gym and bathrooms are always clean. Anddd they always have great music pumping!
Thanks Chantelle! We're stoked you're loving Crunch! No excuses to miss leg day now!
Fantastic experience: Crunch Fitness Chadstone staff always go above and beyond to make their members feel welcome and relaxed when entering the gym. They’re energy is consistent every time and they always make an effort even for a quick convo. I can’t stress enough how important the staff of a gym can change your whole attitude before working out and the team at Crunch fitness do an exceptional job at it. Even though we have the state of the art equipment and huge variety of workout options, it’s the staff that give me the energy and enthusiasm to keep coming back. Jengiz and the team always give me the extra motivation to workout out even on the “off-days”. Love the energy and good vibes at Crunch Fitness Chadstone!
Thanks for the kind words Marcus! We are stoked that you are loving your time at Crunch! Our staff are the BEST! Keep smashing your goals Marcus!
Positive experience: Great Gym. Wish the place would be open till 11 pm everyday. Anyway highly recommend it.
Thanks Santiago! Keep smashing your goals here at Crunch!
Fantastic experience: I love to wake up in the morning knowing l will be seeing my gym family at Crunch. It has been the best thing for me physically and mentally. I was well looked after when l come back to the gym from a big operation. Everyone that works at Crunch are supportive and helpful. I love the variety of classes, the facilities and staff are amazing. I enjoy starting my day there. ♥️
Thanks for the kind words Elvira! We're so happy you love working out at Crunch! We aim to create a safe and inclusive space for all, so thank you for contributing to this!
Fantastic experience: Gym is well equipped for beginner lifters. Good number of squat/deadlift platforms which is great. Staff genuinely do care for your safety as I've seen a couple of them giving a quick lesson on technique when performing the deadlift. The amenities are decent, clean and do not smell.
Thanks Dan! We're glad you're happy at Crunch! Keep smashing those workouts!
Fantastic experience: Great staff and amazing equipment - highly recommend!!
Thank you! Pass it on ;)
Fantastic experience: Great facilities, loads of equipment
Fantastic experience: Awesome staff, great facilities!!
Thanks Ruby! We hope you are enjoying working out at Crunch!
Fantastic experience: Newly opened gym so the facility/equipment is quite nice! Would highly recommend a visit.
Awesome to hear Kon! We hope you continue to enjoy working out at Crunch!
Fantastic experience: Better than Springvale!
Fantastic experience: Love Crunch Fitness Chaddy! Soo convenient for me to get there, lots of equipment and everyone is so friendly! You can feed off everyone's energy and it gets you energized even after your workout. There's always something going on.
Thanks Carlotta! We're stoked you are loving the atmosphere, keep crunching our goals!
Fantastic experience: Crunch fitness Chadstone is a great gym. The staff are very friendly and helpful. There is tones of equipment and free weight available. The group classes are also great and the instructors are well-picked. Highly recommend this place!
Thanks Sadie! We appreciate your kind words! We strive to create a clean & safe space for all members and guests. We hope you continue to enjoy your workouts and class session!!
Fantastic experience: All machines are clean, like new and appear to be well maintained. The staffs are very friendly!
Thanks Lamy! We pride ourselves on keeping a safe and tidy gym for all to use! Keep smashing your goals!
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