Crunch Fitness Richmond Gym

Negative experience: I came in for a "free trial" today before joining the gym, but apparently the manager left a note saying I should be denied entry (?!??) I obviously felt humiliated and racially discriminated against as I have evidently not had a free trial here before and I was coming with the actual intention of joining the gym. Three months ago I came to this gym to inquire about memberships, and after that I got harassed with calls to join them. I was planning to, but I injured myself before actually joining the gym, so I decided to postpone it until now. I can only assume this being the reason why I got denied entry (?) In any case, I think this just speaks about the poor level of service offered by this place, and it makes me feel like I dodged a bullet because if they're unable to provide proper service to get people to join their gym, I can't imagine how it would be the day of tomorrow if I want to freeze my membership or leave the gym. Needless to say that after this experience there's no chance on earth I will be joining this gym, and I am definitely letting everyone know about the kind of service that is given on this place

Negative experience: Signed up to try a free pass through the website. It asked for my address and to select whichever crunch fitness I preferred and had no issues. Yet when I come in, they say I don't live within the required radius and therefore can't use the pass? Actually ridiculous. The website makes no mention of this. Waste of my time. Guess I know now to avoid crunch fitness.

Positive experience: Are you guys open? Google says it’s open and nothing posted online about the gym being closed..

Negative experience: Sunday morning opening time is 7am. But don’t be surprised if you have to wait over an hour before a staff member arrives to open the door! It’s now 8:20 and the waiting group of members out the front of the gym have just been told a staff member won’t arrive for at least another 30 minutes. I’ve been a member since this place opened, I’m starting to wonder if there is new management running this place, it has certainly gone downhill. There also appears to be a change in the type of members who come here. Lots of people who now sit at the machine doing their socials, ignorant of others waiting to use the machine.

Negative experience: Mediocre selection of equipment. Lack of transparency around fees when signing up online.

Fantastic experience: They need to service the treadmills - but good otherwise. Has good vibes and friendly staff. Update: Treadmills fixed - 5 stars now, thanks :)

Fantastic experience: Friendly staff & the gym is very clean

Fantastic experience: Such a good gym and so well priced! Staff are awesome and so helpful!! Shoutout to Tyra and Gabriella

Negative experience: Avoid this gym at all costs. The staff lack common sense. I was given the most illogical explanation today as to why I couldn’t use a day pass that Crunch Fitness had offered me. I work on 678 Victoria Street and live in Doncaster. I regularly go to the gym right after work, yet the receptionist refused to let me in because I live more than 10 km away. My address was required when I registered, why was the pass issued in the first place if proximity was a condition? I wasted my time for no reason. This is absurd, and you’ve definitely lost a potential member. Train your staff to be more competent and apply some conversational intelligence.

Fantastic experience: Awesome gym equipment; spacious, clean, well maintained and friendly people/staff. Don't come across too many time wasters on machines which is a bonus, just people getting it done. Recommend!

Fantastic experience: Amazing gym, really high quality machines, spacious and great staff. Would highly recommend!!

Fantastic experience: Great staff, great facilities, great price. The team are always friendly and helpful, and they keep the gym very clean. The equipment always appears as if its brand new and there's a great variety. Never too busy and plenty of space.

Positive experience: Good gym, but short hours

Negative experience: If you can’t even read a simple no junk mail sign, how can you be trusted to do your job? EDIT: Despite this review, and emailing their help email (With no response), I still continue to get junk mail. Unacceptable

Negative experience: Lack of honesty on fees and total cost. Looked to attend this gym whilst visiting family from the UK. Checked twice with the receptionist on total cost and confirmed that I could sign up for the base membership and cancel by end of the week (as I would be returning home in a few weeks) with no extra charge ($63.50 total). Went in later on the week and was told I needed to pay an extra $25.90 to use the gym as I had been signed up three days before the billing period essentially charging me $63.50 to use the gym for three days. I asked about the cooling off period or why this was not communicated to me when I signed up and was told that a refund was not possible even though I was within my 7 days since I signed up. Ended up having to pay the extra $25.90 to access the gym and cancelled on the spot. Extremely disappointed and will never be signing up to Crunch Fitness again.

Negative experience: While we enjoyed our time at the gym, the anti-consumer policies and dark patterns around cancellations soured our experience. On attempting to cancel Crunch refused to cancel over the phone, telling us that we were required to come in in person. Only after pointedly reminding them that Australian consumer law required subscriptions to be cancellable by reasonable methods, such as a phone call, did they concede that they could cancel... but only after a written email. Crunch describes their philosophy as "Come as you are! Anyone. Anyway. Anyhow.". Apparently, your choices in leaving are more restricted. They also say they "Care about people. It’s what keeps us HONEST, we choose to do what’s right not easy". Apparently, caring about people and staying honest, does not extend to giving vulnerable people (eg recent movers, mobility issues, social anxiety, people without transport) their consumer rights without having to argue about it and cite consumer law first. EDIT - I initially made this a 2 star review, but then noticed a previous review 7 months ago about someone who was forced to travel interstate just to cancel this membership. As this practice is obviously still ongoing despite feedback and despite their insistence they "always try and make joining and leaving as easy and as simple as possible" I have amended to 1 star.

Fantastic experience: 24/7 access and gym equipment was new. great gym

Fantastic experience: Crunch Richmond - Almost the perfect gym to smash out a good weights/cardio session!! Great vibes from the minute you walk in the door and are greeted by the super cool and friendly staff (Gabby and Izzy). An open, spacious and clean gym with ample of equipment, so the down time is kept to a minimal. Love your work Crunch Richmond!!

Positive experience: Great place to workout at. A huge gym and really cheap. Always comes out with great deals.

Fantastic experience: Welcoming gym with excellent equipment that’s always an excellent environment to workout in. Highly recommend

Fantastic experience: Very good gym with good equipment and very friendly receptionists

Negative experience: My feedback is in particular for one staff member Gabriella. She has zero regards for the customers. My interaction on finances of the membership with her were managed very poorly from her end. She was very unsupportive and unapologetic about wrong doings from her side. Highly disappointed in this.

Fantastic experience: Fantastic gym with extremely lovely, helpful staff! Always smiling and up for a chat, been going since October 2023 and am now leaving the country. Sad to be saying goodbye to such a great gym with such lovely staff. Good, easy going atmosphere with great equipment. Couldn’t recommend this gym enough. - Fraser

Negative experience: Really poor customer service. Great facilities, opening hours could be better.

Fantastic experience: Brand new with tonnes of facilities, 22 treadmills, 11 bikes, etc. Loads of workout spaces, dumbell sets and for freestyle workouts. Lockers too, but bring your own lock and water coolers are provided.

Positive experience: Crunch Fitness Richmond is a large and newish gym which spreads over two levels with loads of cardio equipment, large free weights area, heaps of machines and separate workout areas. There's an outdoor space too, a room for classes, HIIT area and more. Change rooms are large and clean with heaps of lockers (bring your own lock). Weights are in pounds and this is the only downside until you get used to it and the classes are still progressing to something decent. Overall a great gym that is clean, organized, heaps of weights and friendly staff

Fantastic experience: We're crunch members from Sydney and came to Melbourne for the F1. Just gotta say this gym is really clean, the equipment is well maintained and the customer service is great, Tamsyn (sorry if the spelling is wrong) was lovely. Really the way a gym should be :)

Fantastic experience: Great environment and very friendly staff.

Fantastic experience: Really cool staff and nice new equipment

Fantastic experience: Great Gym, love the manager, she’s very polite and understanding, also the staff have great chemistry. Love the place !!

Fantastic experience: Recently moved from another crunch gym to here. Staff are great and the equipment is well maintained. I had some issues with my membership and Nina L was very accomodating and helpful.

Negative experience: Absolutely useless. Signed up for a free 1 day trial, wanting to try the gym before a possible membership. Went through the online process, got a call from a worker asking what time I’ll come in, then confirming that will be fine. I then receive a call an hour later saying I can’t come in, I’ll have to come in Sunday, because I didn’t give enough notice when signing up, even though the gym will be staffed, and the online portal allowed me to sign up for this particular day. The man on the phone was rude about it, gave me no other options but to pay $40 for a casual session for me and my wife.

Fantastic experience: Recently joined this gym, it is a large gym with excellent facilities and equipment. When I joined, Tamsyn was excellent in explaining the facilities and took the time to show me around and answer my questions.

Fantastic experience: Big space

Negative experience: My partner and I were promised when we signed up a free month each, at the time neither of us were going to but with this being offered it tipped us over the edge. We never received this promotion. We contacted them 4 times ( Once every fortnight when we got charged) and each time they said they would fix it and send it to “accounting” and it would be sorted. After the 6th time of nothing being done, I spoke to them directly at the gym, and they then decided to inform me that Aswin at head office had sent them and email a few days prior and said it wasn’t a valid promotion!?? I then went on to email Aswin so I could talk to him directly and he didn't have the courage or curiosity to respond at all, indicating he is happy for his team to lie and scam in order to get us to sign on and take our money. The staff were actually very nice and seemed very sympathetic and understanding with the situation. It was clear they wanted to rectify it but had no control. We even accidentally got in contact with another branch of crunch fitness while trying to contact head office and even they couldn't believe what they were hearing about our situation. The staff are all very kind but the gym is lacking some equipment but for the price is good. The lazy head office on the other hand is clearly happy to scam people out of money with no care of the customer after they have signed up. Pathetic

Fantastic experience: Cheap, good location, good natural light, near new equipment, small outdoor area. It’s a great place to train, highly recommend to anyone!

Negative experience: Welcome to the Wild West of fitness, where the only thing more out of shape than the patrons is the enforcement of gym rules! I joined this gym with high hopes, only to discover it's a lawless land where sweat-soaked towels are as rare as an unsolicited conversation with a staff member. Firstly, let's talk about the gym's desperate cry for order. Public announcements blare, "No towel, no workout," yet it seems like most members interpret this as "No towel, no problem!" It's a towel-free party, and the staff is seemingly too busy perfecting their scripted hellos and goodbyes to notice. The staff's laissez-faire attitude extends to the gym floor, where bags are scattered like confetti at a chaos parade. Apparently, the announcement against this floor decor is just background noise, much like the gym's commitment to enforcing it. And don't get me started on the fashion show happening in the weights area. Sandals, socks, and bare feet – it's like a rebellious protest against appropriate footwear. The only thing more shocking is that the staff don't seem to mind. Maybe they're secretly hoping for a "Shoes Optional" theme night. As for phone use, I didn't realize I joined a fitness centre that doubles as a tech convention. Members treat their workout time as screen time, with extended phone sessions on equipment that they would rather be playing Candy Crush than lifting weights. Speaking of weights, it's a symphony of noise when patrons decide that the gym floor is the perfect venue for a drumming exhibition. Rather than gently lowering machine weights, they prefer the 'drop it like it's hot' technique, turning the place into a percussion nightmare. Forget about focusing on your own workout – you're now part of an impromptu avant-garde performance. But hey, the gym is well-equipped, and the equipment is as shiny and new as the staff's ability to enforce rules is rusty. It's like working out in a futuristic utopia where chaos reigns, and etiquette is just a forgotten relic. If you enjoy a gym experience that feels more like an unruly circus than a place of fitness, congratulations – you've found your paradise. As for the rest of us who appreciate a tad more order in our workout routine, the search for a well-regulated gym starts.

Fantastic experience: Not many 1800sqm gyms around, this has it all! highly recommend go try it out.

Positive experience: Amazing staff and great facilities!

Fantastic experience: Tamsyn was so good!! Never moving trainers again

Fantastic experience: That Tasmyn lady is so nice! She deserves to be promoted or get given a free coffee!

Fantastic experience: Great facility with very helpful staff.

Fantastic experience: Such a great facility, amazing equipment, super clean and the friendliest staff.

Negative experience: The account manager wouldn't see me at all to discuss my membership even though I moved States due to a family member's death. I had to return to Melbourne from Brisbane to quit in person, and they charged me an additional $45.00. I rang to make a compliment, and nothing happened. The accountant who was at the Richmond gym, you are useless and a disgusting human being.

Negative experience: Don't bother cancelling my membership I come to the gym at 5am before work and on a number of occasions I have waited for 10 to 15 minutes for someone to arrive and on one occasion I waited till 5.30 before I drove off waste off money

Fantastic experience: Great place

Negative experience: Not sure if this place is staffed, was waiting at desk for like 5mins. The gym looks good and clean though.

Fantastic experience: Clean gym, great staff and you can’t beat the price!

Positive experience: I'm new to gym and Crunch was the first place that my cousin suggests when I asked for. At first, I was a bit confused when don't know how a gym works, but when I get there and the staffs are very friendly and helpful. My membership is done really fast and easy. Quite satisfied. I also loves the vibe of no judgement at Crunch which is a best thing when everyone does their own work.

Fantastic experience: Highly recommended. Good value / great staff

Positive experience: Great equipment and a huge range of choice.

Fantastic experience: Looks nice never been here, but it seem like a great gym

Fantastic experience: I've joined this gym six months ago and I really like it. The personel is polite, the price is fair and the gym itself is in a perfect condition, 5 stars!

Positive experience: Nice and big gym, ok prices and staff are usually friendly. Lacking some newer modern equipment ( new handles and benches etc) Also seems like they rather invest their money on decorations and signs for promos instead of improvements for the gym and repairs, although you are made to pay an extra yearly fee for maintenance.

Negative experience: This gym has been a very poor experience for me. Coming from F45 the classes have definately been a backwards step also. The biggest issue is cancelling my contract. We are moving houses as we are renting and we have told the gym that there are no crunch fitnesses where we are moving and they are refusing to cancel my membership. There is no flexibility and you cannot talk to anyone about it. Once they have your money or bank details that’s it they will keep taking it. When communicating this the manager has actually been quite rude saying you can email however the response will be the same. I would stay well away and avoid joining this gym.

Positive experience: Nice big gym with lots of space. The staff are friendly for the most part and the price is reasonable. The downside is the lack of modern equipment in comparison to other gyms eg. newer machines, handles etc. Furthermore, you are made to pay for a " Gym maintenance fee" which seems to be used for decorations for the never ending promos instead of fixing broken equipment, like the broken benches, old handles and spin bikes. Over all it's a decent gym for what you pay but could do with a few improvements to make it a great gym that I would recommend to others.

Fantastic experience: I recently joined Crunch Richmond, and my experience has been nothing short of excellent. Right from the moment I walked through the doors, the atmosphere was electric, and the staff were incredibly welcoming. The gym is spacious, featuring state-of-the-art equipment that caters to all fitness levels. . The cleanliness is also top-notch. Even during peak hours, I’ve noticed staff members cleaning the equipment and ensuring a hygienic environment, which is something I value highly. All in all, Crunch Richmond has exceeded my expectations in every way. I’m excited to continue my fitness journey here and would highly recommend it to anyone looking to elevate their workout experience.

Fantastic experience: Great range of equipment! The staff are great and always welcoming.

Fantastic experience: Friendly and functional gym

Fantastic experience: great facilities, amazing staff, 5 stars all around

Fantastic experience: Best value gym you will find. Staff are also super nice and friendly.

Fantastic experience: Amazing and helpful team!! Very safe and welcoming environment! The classes have a good amount of options and the manger helps with any inquiries I have! Highly recommend this gym!

Fantastic experience: Equipment was new and the gym was super clean. Staff were lovely and very helpful. Would 10/10 recommend to anyone looking for a gym.

Fantastic experience: Amazing space, clean and tidy like a gym should be! Will definitely be coming back!

Fantastic experience: Best staff members and best equipment I’ve ever experienced at any other gym

Fantastic experience: Went a few weeks back to try out Richmond and was greeted by two super lovely staff Izzy and Andy they were super friendly and told me about the set up of the gym and as I was leaving they checked in to see how it went and said goodbye overall great experience

Fantastic experience: 12 sets of closely kept machines gives you a complete body exercise. I lived every second over there. Wish if they can offer some discount to make me take their membership.

Positive experience: Usually an ok gym, I left then joined back again because I moved closer. Second day here and nobody is opening at 5am. It’s now 6am nobody here still. Pretty disappointed and there’s a que out the front that’s not happy aswell about 30 people for that matter. Not really professional. I gotta go to work.

Positive experience: Decent enough Gym with OK facilities. Machines sometimes break in small ways for months at a time without repair though, and occasioanlly staff dont wake for the 5am opening time. Its cheap enough though

Fantastic experience: Was a pretty well equipped gym, not use to training in LBS but easy enough to do so with the conversion tables around the gym.

Fantastic experience: Fantastic gym with top-notch equipment and friendly staff, making every workout enjoyable!

Negative experience: STAY AWAY! Got a mail from crunch letting me know that my membership will be increasing. As soon as I received the e mail, I decided to terminate my membership early as the only reason I signed up to crunch was for the low rate. It’s not a bad gym but not a great gym. The gym is a high volume business model which requires a lot of members in order to profit. That explains why they are always extending the sale for 365 days lol. It’s a big place but it gets crowded, they have little equipments for the volume they want to reach. My membership was signed and terminated, with last debit taken on the day. The day after, I received an e mail letting me know it was a mistake. My membership wasn’t increasing, it was actually going down in price, I have access to other crunch gyms and get a voucher. Only issue is that I moved on and took the opportunity to go somewhere else. It’s actually not my problem if they send wrong e mails to customers. I got debited as per normal today. I gave them a call and they told me ohhh your membership isn’t cancelled. Do you guys know it’s actually illegal ? Anyway they will definitely get a bad advertisement from me and won’t be able to get any money as I have locked them out. Update : I keep getting fortnightly e mail letting me know my payments was rejected. (Oh really ?) These guys are relentless.

Positive experience: Functionally the gym works well, but can be warm in summer with the lack of AC. My main frustration came in trying to cancel my membership, which was months in the making with delayed and sometimes no responses received.

Fantastic experience: Great facilities, large gym and a friendly atmosphere. Worth a visit

Positive experience: So far great. Just joined a week ago. Wish it was 24/7.

Fantastic experience: Great vibe

Fantastic experience: Love all the extra equipment

Fantastic experience: Amazing facilities, friendly staff and really affordable packages, I highly recommend it to any fitness enthusiast or beginners !

Fantastic experience: Good gym

Negative experience: Had a terrible experience with this gym. Tried to pause my membership for 3 months, even signed a contract and they were illegally still taking payments out of my bank account. I then contacted them to ask for it to stop and to transfer back my money, which still hasn’t happened to this date. A very disappointing experience and just another gym trying to scam you.

Positive experience: Good gym, not 24/7 and most of the weights are in pounds instead of kilograms

Fantastic experience: Fantastic equipment, great staff, extremely clean. Your new age, modern chain gym, feels a bit like the flash ones I've visited in the US. I left for this reason however (no complaints on Crunch), the persistent loud music (not my jam) and classes and peak hour can be a bit much if your more the quiet, simple, smelly gym vibe (which I am).

Fantastic experience: Friendly staff clean gym

Fantastic experience: Best gym around most suburbs that are close. Massive range of machines, good lighting, struggle to find a gym that matched equipment and space for multiple different areas

Fantastic experience: Great value for money, good selection of equipment and machines.

Positive experience: Very good gym with lots of new, high quality equipment, although during peak periods it can be very busy and hard to find the space to train efficiently and effectively due to its popularity and price

Fantastic experience: I have been member for 3 years in Highpoint and now I am close to Richmond club. Good money value and friendly staff

Fantastic experience: Great gym, good equipment, friendly staff, and free massage bed! Love the motivational messages on the walls too Wish it was 24 hours though!

Negative experience: Poor customer service and forces you to go into the club to cancel.

Positive experience: Good selection of machines and 4 squat racks. Good atmosphere.

Fantastic experience: Great price, i only need the essentials but even for classes is the cheapest ive seen. Really good set up between upstairs and downstairs. Machines are coordinated by body part and super massive so even when its busy it doesnt feel like it

Fantastic experience: Some of the best pin loaded (Nautilus) equipment available. Heaps of free weights and cardio equipment! 5 platforms !!

Fantastic experience: Clean and big gym. Affordable prices. Really enjoy the Hiit, Zumba and Circuit classes. The massage beds are also a bonus. Friendly staff and shoutout to Ash (Richmond crunch)

Positive experience: Clean

Fantastic experience: Crunch is the most affordable but upscale gym anywhere in Australia and especially in Melbourne. Its simply the gym to be part of. Let's go Crunchies!

Positive experience: Great staff, very clean. (Most of) the fellow patrons are polite and respectful, and willing to work in with you at busy periods. The classes are fun and so is the massage chairs after #legday. I’d offer 5 stars if the place went 24hrs.

Positive experience: Very nice gym to workout and exercise. I was also comforted by the individuals in the bathroom offering supplements for optimal muscle growth. Unfortunatley i couldent buy any becuase i dident have any money on hand but i will be back to try some.

Negative experience: When I signed up, I was told they were very flexible. I have been sick an unable to come to the gym, so I asked to pause my membership. I wasn't given any options other to too keep paying or cancel, and despit being sick, I was told I have to come into the gym if I want to cancel. Only once I told them I physically can not get there, did they offer to email the form. Very stressful to deal with.

Negative experience: ️ad ️ad ️ad

Fantastic experience: Best gym in the Richmond area! Staff is friendly, many equipments and the classes are great! Only bad thing is that closes too early, could be 24h for members.