Anytime Fitness

Negative experience: I just have no words. If not the worst, definitely falls close

Negative experience: The staff was pretty rude to me, they just basically told me off

Fantastic experience: Plenty of equipment, quite clean. Can download the app to know when peak times are and avoid them. I generally go early in the morning and its not crowded at all. A bit packed in the evenings though but there are several adjustable squat racks and benches. You can get a digital pass to access the gym at any time of day 24/7. Staff only work from 10 am onwards so if you want to get a membership come after 10 am on a business day. Would recommend a visit to the gym before you get a membership

Negative experience: Alot of equipment is broken and not well maintained. Totally doesn't match the quality of anytime fitness. Utterly disappointed

Negative experience: Convenient location but staff are quite rude

Negative experience: I’ve been a loyal Anytime Fitness member, visiting many branches, and I’ve never felt compelled to complain—until I visited the Carlton branch. Unfortunately, this location doesn’t live up to the brand's standard at all. The gym is cramped, with old, non-ergonomic equipment that feels outdated compared to other AF branches. It’s clear from years of similar reviews that nothing has changed, and it feels like management just doesn’t care to make improvements. This branch is in desperate need of a renewal to bring it up to par. Anytime Fitness should be ashamed to offer such a poor experience here.

Negative experience: Staff was rude, so so rude! Equipments are not only lacking but old. Price of membership is more expensive than the anytime club I transfered from... don't come here... *edit* judging from the previous reviews, the club has really gone down hill

Negative experience: wouldn't recommend joining this gym. Had my airpods stolen and the manager said "I don't have the time to check cameras", really rude staff I used to like coming here but won't be renewing my contract

Negative experience: Just wanted to say - avoid this branch at all costs. Anytime fitness as a brand are great but this club is awful. In particular the service I received from the manager, Jacko, was appauling. So unwelcoming and unbothered when he found out I was visiting from another club. Provided no help when my bag was STOLEN from the club during my workout there. Did not care at all and just told me he couldn’t help me with any of my issues and it was up to my home club. This just wasn’t true as I visited another branch half an hour away and they helped me so much and were so good, allowing me to replace my fob and sort my problem out. Unsure whether it was because I was a traveller visiting the gym on my travels but he was so hostile and just not what you expect. I found his behaviour unacceptable and leaves a nasty mark on an otherwise brilliant brand.

Fantastic experience: Good

Negative experience: “Worst gym ever! First time experiencing body shaming by a personal trainer in a gym. After I laid down a yoga mat and cleaned it, one of the trainers just stepped on it, nearly stepping on my fingers. Very unprofessional and disrespectful experience.”

Negative experience: Dirty, limited & worn-out equipment, no lockers, and leaking roof!

Negative experience: Staff are not helpful. Different from other anytime fitness.

Positive experience: One of the weaker Anytime fitness gyms. Quite small and often it is hard to get on the equipment you want to use. Cancelled my membership to join a better gym in Carlton.

Negative experience: The worst place and staff I have ever seen

Negative experience: Old. Whenever go to this gym, you’ll feel demotivated and depressed.

Negative experience: Weights equipment must be heritage listed it’s so old. When I asked a staff member where the ‘convenient’ car park was situated I was told that she didn’t know and that she only worked there! Boxing bag is so low it’s only suitable for anyone who is less than 3 foot tall.

Negative experience: I encounter a bad experience with one of the staff member, he is extremely rude. The gym bathrooms are filthy and zero customer service and they are very unfriendly. I really don't feel welcome at all.

Positive experience: Does the job. It can get quite busy during peak times so just avoid these times and you'll be good.

Fantastic experience: 가격대도 괜찮고 설비도 나쁘지않음

Fantastic experience: Wonderful and friendly staff

Negative experience: Limited range of equipment, which is often poorly maintained. Small overall space that's regularly overcrowded. Staff is usually disengaged and sitting in the office.

Negative experience: I recently had a disappointing encounter with a staff member at Anytime Fitness Carlton. The level of rudeness and unhelpfulness displayed during my interaction was truly disheartening. From the moment I approached the staff member with a simple inquiry, it became evident that they had no interest in providing assistance or even basic courtesy. Their dismissive attitude and lack of willingness to listen to my concerns left me feeling frustrated and undervalued as a customer. Not only did the staff member fail to address my query, but they also went out of their way to make me feel unwelcome. Their tone of voice was condescending, and they seemed more focused on rushing me out than actually providing any helpful information. As a customer, I believe that it is important to be treated with respect and receive adequate support when seeking assistance. The behavior of this particular staff member was not only unprofessional but also reflected poorly on the establishment as a whole. I sincerely hope that this review serves as constructive criticism for the management of Anytime fitness. It is crucial to address issues of rude and unhelpful staff members to ensure a positive experience for all customers. I encourage the establishment to take appropriate actions to improve their customer service and provide better training for their staff.

Negative experience: Rude manager, and the gear is average minus

Positive experience: Anytime Fitness Carlton is one of the older AF branches located near Melbourne CBD. It has been given a refresh, but you can still feel its age especially through their equipment. It is minutes away from Queen Victoria Market and other key landmarks, making it a very convenient gym in terms of location. The facility itself is reasonably sized with lots of equipment. But the machines feel close to each other and can feel a bit tight as compared to other branches in the CBD. The cardio machines are located near the entrance, and farther back are the machines and free weights. The machines (Precor) are definitely on the older side. Regardless, they have a decent variety of machines and amount of plates. There are three squat racks, one of which has an integrated deadlift platform, and a rather old smith machine (perhaps one of the oldest equipment that they have, aside from their benches). One of two particular things that stood out to me here is the plate-loaded seated low row, which I have not seen in other AF branches prior. The other would be this unique squat machine they have. The dumbbells I assume have been replaced and are no longer the original ones they had before. Bathrooms are actually quite large, among the largest I have seen in any AF branch. The place is kept reasonably clean for the most part, but the age and look of some machines will make you want to clean your hands every now and then. The branch can get busy with people, particularly students from the nearby universities. Despite the many negative reviews, I can honestly say this place is better than many branches I have tried in the Philippines. The only things limiting how good it can be are the age of the place and the relative lack of space. It goes to show how much better the standards are here in Australia. The bar is set higher, so what classified as bad here can be acceptable to even decent in other places. Among the three AF branches in Melbourne CBD, it would be my last pick. But it is far from being the worst branch I have been to around the world.

Positive experience: After 1 week of going i think this gym is very average and my only reason for going to this one is because its very close to my dorm. The gym is not too big and certain areas are more tight than i would prefer. The pec fly machine was out of order for like a day and they fixed it like a day after so i think thats a good thing. The gym bathroom smelled very weird (like semen) and it was uncomfortable. Other parts of the gym however smell very nice. The membership isnt too bad especially because you can go to the other anytime fitness gyms after a month of membership, at least with the one i chose which is around 1800 in 18 months which comes to around 20AUD a week because there are registration fees. I would only recommend specifically going to this anytime fitness if you live nearby and is convenient such as Scape residents but otherwise i feel as though other anytime fitness gyms are better.

Fantastic experience: The trainers and staff at Anytime Fitness here are superb friendly and accomodating. The equipment are kept clean and the 24/7 hour access is amazingly convnient at an amazing location!

Negative experience: Dirty gym with impolite staff… Definitely deserve to get 1 star, compare to the other AF I have went to.

Negative experience: Good location, terrible gym - the worst anytime fitness I’ve come across. Consider another options in the city or Brunswick if you can. Desperately needs regular cleaning to gym floor and equipment, filthy toilets, staff unfriendly and standoffish. Some equipment definitely needs replacing. Way too small for the number of users, feels cramped and the poor ventilation makes you feel like you’re breathing in other people’s sweat.

Negative experience: Spotted a rat in the functional area, weights are falling apart, machines have grips and screws dangling out, there is no cleaning nor maintenance. Absolutely Disgusting the singular staff member does nothing but sit in his office

Negative experience: Update: AVOID THIS GYM AT ALL COST. I just found out that anytime fitness charges 1/3 more than other gyms I’ve been to without any written notification. There are perfectly good anytime gyms on Collins street, Queen st and Rosslyn st west Melbourne or Brunswick and Brunswick east. I’m extremely disappointed by this gym. I think lack of care or professionalism of the staff is the reason why the cleanliness, equipment maintenance and customer service are all extremely poor. I also had to hold for multiple times when I needed to use the washroom as I saw urine on the toilet seats… I’ve been with 3 other anytime fitness as members and have visited multiple anytime fitness around the world. This one is definitely at the bottom of my list. I would have given this gym a zero star rating if I could.

Negative experience: There's a problem with the ventilation system in this gym. It can't breathe

Negative experience: Staff not there during staffing hours, waited 15min, called hotline mutliple times without response

Fantastic experience: Gym was great ,I don't need nails done and a spa pool so it was weights and cardio so worked well for me .

Negative experience: doesn’t even deserve a star, worst gym i’ve ever been to, staff are absolutely jack useless.

Negative experience: Been going to this branch for months, forgot my fob one time, staff opened the door just to tell me he can’t sign me in after staff hours and turned me away. This place doesn’t deserve my money. I’m switching back to Collingwood.

Negative experience: This gym has not soundproofed at all, I live in the apartment complex directly above it and have to listen to customers slamming weights down as hard as possible sometimes til 1AM! Soundproof your gym! It’s completely unfair and disrespectful to people trying to sleep!

Negative experience: The gym equipments is great but the place is dirty & smelly. No one bothered to bring a towel for their work out. Never once did I see anyone clean & wipe down equipment after they finished using it. The wipes are there but no one bothers to use it. Always busy even

Fantastic experience: 还行，没评论说的那么差。

Negative experience: Horribly dirty and messy

Negative experience: Poorly maintained and old equipment, some machines are blatantly unsafe and not to be used as per manufacturer recommendations. Staff don’t care. Also far too warm, no AC and minimal fans, place stinks as other comments touched on. Lighting is poor

Negative experience: Over 10 year member of AF, I gave a 2 for location, but cleaning needs to be upkeep!!

Negative experience: The reviews are to be believed about this gym. It's desperately in need of a facelift. Go somewhere else if you can

Fantastic experience: Love working out here, the management is great

Fantastic experience: Good gym. Great equipment

Fantastic experience: Friendly people there but lack of equipment for the amount of people there.

Negative experience: In 6years using my anytime fitness membership I have never see in all Austrália also NZ a gym so messy and dirty like that one.... I'm trying to avoid this gym but unfortunately is the closest to my house so I have to come to this messy everyday.... I would say that the manager of this gym should pay more attention and take better care of the space as it is way out of standard anytime.... bathrooms always dirty messy gym I don't feel comfortable here.

Negative experience: Really tried to like this AF but unfortunately it is not up to standard. Always dirty and unhygienic around gym floor and bathrooms. Much better AF gyms in the city area.

Fantastic experience: Really great club with a huge range of equipment - love the lay out. Great location too :)

Negative experience: SCAMMED….. Signed up and was told the trainer I signed up with that I would be refunded if I cancelled within the cooling off period. Went in to try it out the next day. Toilets/shower was dirty and the gym had a general bad odour. Decided I would cancel after this which was less than 24 hours after signing up. I was then shocked when I was told that Anytime Fitness would not refund me. Very dissatisfied with they. My advice to anyone considering joining is: STAY AWAY

Negative experience: Worst Anytime fitness ever. It literally stinks in here. Managers are always on their phone in their office, never seen someone clean this gym. Never. Dirty papertowels everywhere. Don’t go here, take a 15 min tram to anytime fitness Collins st. Way cleaner and the managers actually do something.

Negative experience: A prime location going to waste with poor management. Multiple people enter on one tag, hardly anyone uses a towel (currently here with 10-15 others and only 2 others have a towel with them) and weights are seldom returned. Lack of hygiene, lack of respect, and management turn a blind eye. Praying for an overhaul in the next couple of months before our contract is up, other Anytime facilities are a delight to train at, but will not be renewing based on current circumstances.

Negative experience: Tiny, unclean, with weights everywhere left over from patrons for days on end

Negative experience: Poor quality gym and the managers do not care. Not once have I seen a manager out of the office either cleaning or talking to members. Poorly thought out design such as having the squat racks and deadlift platform in a poorly ventilated space, right next to a big window which gets lots of sun. Feels like doing deadlifts in a green house. The other members do not care for the space either. Hardly anyone re racks their weights or put things away. The managers could easily try enforce this but they don't. There's also equipment falling apart, such as torn benches, and grips for the cable machines deteriorating.

Negative experience: Never be able to use the equipment you want to use, tiny place

Negative experience: Unfriendly and unhelpful staff.

Negative experience: Refresh wasn't anything noticeable. I went in to the gym last week to have my membership unpaused after the refresh and I was able to access the gym during the week. BUT for whatever reason, over the last two days I've been completely unable to access the gym or any staff member to resolve it. I understand it's the festive season so staff aren't working, completely fair. What isn't fair is why I'm unable to access the gym despite having paid for it. Beyond that the gym also uses a weird-smelling fragrant in their diffuser that isn't pleasant for working out to. And lastly, poor airflow and no AC in the workout area where the squatting racks are so good luck in the summer. I just wanna use the gym man. :(

Fantastic experience: I love being able to go to the gym, any time and anywhere in Australia! Cost is very good if you go regularly

Negative experience: I experienced an unforeseen decline in health due to an underlying medical condition and the staff refused to waive the cancellation fee despite the club being CLOSED due to lockdown and later for renovation, and my offer to provide supporting medical documentation. They cited the long list of terms in their contract agreement, which I trust is accurate (I'm not a lawyer after all), but even if they are within their (legal) rights to do this, it is very inconsiderate and is symbolic of a corporate mindset, not the family gym AF market themselves as.

Negative experience: This branch charged me membeship fees throughout lockdown. I have emailed and even spoken to them in person but I have not received a refund.

Fantastic experience: Nice and friendly staff

Positive experience: Old machines

Fantastic experience: It is 24/7 open. The open hours listed are staffed hours.

Negative experience: Updating with 2 stars because of membership prices have going up way too much. No competitive pricing with other brands like Fitness First, Zap Fitness etc.

Negative experience: Beware if you sign up for a contact term they will extend it without warning and try to charge you an excessive exit fee. It's a scam. Avoid.

Fantastic experience: Neat little gym.

Fantastic experience: Came to Melbourne for a holiday and forgot our keyfobs. Called into the gym, and within minutes, Ivy (the manager) had us fixed up with a temporary one, and ready to train. She was awesome, and thanks heaps

Fantastic experience: Ivy is the greatest manager! A very friendly atmosphere and a well resourced gym.

Negative experience: The smelling is so bad, is my first time into that smelling gym. I used to thought Boxhill Anytime fitness is the worst ,but definitely I was wrong

Fantastic experience: Awesome gym, very professional, tidy and great customer service. Ivy, the manager, is probably the most caring and attentive gym manger I have ever met. Would HIGHLY recommend.

Fantastic experience: Great atmosphere, super convenient to the tram stop as well. Very helpful and attentive club manager.Would definitely recommend the club if you are looking to workout

Fantastic experience: Anytime fitness 551 Swanston Street has an amazing ambience to workout and great equipment to workout with. The manager Ivy provides amazing assistance regarding any help required. And the trainers are very well qualified and provide great workout regiments. On 02/01/2021 I was 84 kgs, then I contacted Dom who is one of the personal trainers at the gym and he provided me with an amazing workout regiment which helped me lose 5 kgs in 4 weeks. Thanks you for the amazing results and keep up the great work. :)

Fantastic experience: Clean gym with friendly staff, a good place to work out!

Fantastic experience: The Carlton Gym is fantastic, the staff especially are so friendly, Ivy in particular is so kind and always willing to help those around. Fantastic/professional service with a smile at the door every day! So happy to be here.

Positive experience: Haven't been back here since renegotiating for my membership fee. The vibes was just as I remembered but if I had to nitpick, I'd wish there was a phone charging station. Came a long way only for my phone to run low. The equipment here is solid

Negative experience: The staff sucks. One of the staff named Ivy is very rude. I wouldn't recommend this store to anyone.

Fantastic experience: Good gym in a great position

Fantastic experience: Heaps of new equipment and usually pretty quiet.

Negative experience: Compared to other Anytime Fitness's this one in my opinion is poorly maintained, rather small and the equipment is old.

Fantastic experience: Don't pay attention to any negative reviews about this place. I'm a returning members and I must say new manager Ivy has improved this place significantly!

Fantastic experience: Equipment and facilities are brilliant, but the friendliness of the staff and overall upbeat atmosphere of the gym is absolutely refreshing. The place is well maintained, and staff really put in a lot of effort into creating a close-knit community feel.

Fantastic experience: Really convenient with diverse equipment , and staff is friendly

Fantastic experience: one of the best gyms in Melbourne city

Fantastic experience: near to my apartment, nice environment, full infrastructures, no noise

Fantastic experience: Very good environment ~ convenient fir residents of face building

Fantastic experience: Great gym, good equipment. Staff are great!

Fantastic experience: Great gym and friendly staff.

Fantastic experience: Clean Gym

Fantastic experience: Best choice for fitness.

Fantastic experience: Very good experience

Fantastic experience: This gym is well-equipped, and the staff is eager as well.

Positive experience: Initially posted a review critical of customer service but since updated after I received an apology from one of the staff. This was appreciated and shows that they do care about customer satisfaction. As far as gyms go, this is not the biggest or fanciest. It is however pretty big for an AF gym and has all the basic equipment. This suits me fine as I'm happy to not pay for the frills. I come here because this is the closest AF gym to home. The place could use a refurbishment and I would love to see the bathrooms cleaned more regularly. Overall I'm happy enough with the gym because i can just go in and complete my workout but I think certain improvements could make the experience a lot more enjoyable.

Fantastic experience: Great staff and clean equipment

Negative experience: Have been training here consistently for about 10 months now, loved every minute of it. Staffs (Elliot and Ivy) had been attentive and friendly, providing a good sense of community among members. Place is well maintained and any issues with equipment are dealt with asap. A decent gym overall! Update: Downfall from what it used to be.

Fantastic experience: The staff is good!! And the equipments are also good... its just gets too many people around 6-9pm monday to thursday but all in all good gym!!

Positive experience: A little below average than other anytime fitness centres with too much construction around the area and poorly organised equipment

Negative experience: Disgusting. Toilet paper everywhere.

Negative experience: Would be great if the staffs were more attentive. The bathrooms are always filthy, I was here consecutively at one point and sometimes the bin is filled to the rim with sanitary napkins. Even when the staffs are available, no one seems to attend to the hygiene problem.

Negative experience: I had a very verrrrry bad experience with this gym at Carlton

Negative experience: After 2+ years of being a member, my credit card expired. Because they couldn't get payment, they locked me out (invalidated my fob) - but never called me to tell me why I was locked out. They then sent me to a debt collector for 12+ months of membership fees. However, only about 1-2 months had transpired at this point, not 12 months. Which I was not able to access as I was locked out. They never called me to explain this to me or any account matters. Note: I was on a month-by-month, not a 12 month contract. Disgusting ethics and terrible service.