Anytime Fitness Alexandria
Information about Anytime Fitness Alexandria
2015, Sydney
Opening hours
- sunday: 10h-14h
- monday: 10:30-19h
- tuesday: 10:30-19h
- wednesday: 10:30-19h
- thursday: 10:30-19h
- friday: 7h-14h
- saturday: 10h-14h
Our comment from FitFit Australia about Anytime Fitness Alexandria:
Welcome to Anytime Fitness Alexandria, located in Sydney, Australia! Our gym is known for its outstanding cleanliness, friendly staff, and a wide array of equipment spread over two spacious levels.
Key features include:
- Clean Facilities: Members rave about the cleanliness of our gym, which is maintained to a high standard throughout the day.
- Friendly and Supportive Staff: Our team is dedicated to providing exceptional customer service, helping members with inquiries, and creating a warm and welcoming environment.
- Spacious Layout: The gym features two levels filled with diverse equipment, ensuring that you'll always find what you need for your workouts.
- Great Variety of Equipment: From weights to cardio machines, we offer a wide selection for all workout preferences.
- Member Community: We pride ourselves on having a supportive member community that makes working out enjoyable.
Though the gym receives predominantly positive feedback, there have been some concerns regarding:
- Parking Difficulties: Members have noted that parking can be challenging due to the location.
- Two-Level Design: Some users feel it can be inconvenient to move between levels during crowded times.
- Occasional Equipment Availability: During peak hours, certain equipment may be limited; however, many appreciate the overall selection and layout.
Overall, Anytime Fitness Alexandria is a fantastic choice for your fitness journey, combining excellent facilities with a friendly atmosphere, making it a great community gym to join.
Services, Machines and Guided Classes
Anytime Fitness Alexandria: Opinions
Fantastic experience: Clean, good facilities and friendly staff
Thank you Ryan, we are very grateful for your feedback.
Fantastic experience: This gym has it all!! Friendly staff ,two levels of equipment and it’s always in a clean condition regardless of the time I train
Thank you Rye, very grateful for your feedback.
Fantastic experience: Friendly staff and clean gym!
Hello Mads, thanks for the feedback. Glad to hear about your positive experience at our gym.
Fantastic experience: Definitely a top anytime fitness gym. Clean and a large variety of machines. The bathrooms are clean and there are feminine hygiene products to use. I can see that the staff take time into maintaining the gym for clients.
Thank you for your amazing feedback, this means a great deal to us. Glad you had a good experience at our gym.
Fantastic experience: Super nice trainers, great facility, lots of room for activities
Hello Ambrose, thank you for your wonderful feedback! Glad to hear about your positive experience at our gym.
Fantastic experience: Fantastic gym set up. Super clean and organised always. Very helpful team especially Andrew! So happy I joined up here!
Thank you Nick, we are very happy to have you on board with us, enjoy!
Fantastic experience: I'm a relatively new member at AF Alexandria and it has been a great experience so far. The club manager Andrew has been extremely helpful from the beginning and assisted with any issues/inquiries I've had with no hesitation, and the rest of the staff have been super friendly and helpful too. I highly recommend :)
Hi Lauren, thank you for your wonderful feedback. Happy you are having a great experience with us.
Fantastic experience: Great gym, has all equipment I need for my everyday workout. New manager Andrew is very lovely.
Thank you Zuzana, we appreciate your feedback and happy you have a great experience with us.
Fantastic experience: Amazing gym! Very fresh and clean, the equipment selection has everything you need. The club manager and Andrew is really nice and easy to talk to. Very supportive environment to work on your fitness goals!
Hi James, thank you for your wonderful feedback! Glad to hear about your positive experience at our gym.
Fantastic experience: Just moved to the area and was looking for a quiet gym close to home and I found the best one. Great customer service, facilities and gym equipment. Would highly recommend.
Thank you Akash, we appreciate your kind words. I agreed AF Alexandria is a gem :) Good luck on your fitness journey.
Fantastic experience: I'm a new member at Anytime Fitness Alexandria but it has been great so far. Great variety of equipment spread over two floors so plenty of space. It doesn't get too crowded which I like and the team there are always friendly and helpful.
Thank you Miss Fraser, love having you at AF Alexandria.
Fantastic experience: Was endlessly searching for a quiet gym that would be suitable for a beginner and not cost an absolute bomb - Andrew at anytime was extremely accomodating when i came in to discuss options. He set me up with a great deal, no hassles attached & I greatly appreciate his assistance.
Thank you Piper, it was my pleasure. All the best on your fitness journey.
Negative experience: The place is renovated which is good but Inside of the gym is not motivation at all the music is just 5% of volumen when I went there I just feel depressed to workout doesn't fit in me if you want
Negative experience: Used to love this place, until Scott and Anna left. On Thursday nearly every leg machine and bar had unwracked weights. People without towels and not wiping down machines. The person on the front desk having their phone in front of their nose each time I've seen them. What a disappointment for what used to be an awesome gym.
Hi Mark, thank you for taking the time for leaving feedback. We appreciate your help and this is why our Alexandria members are the best, as you care about this amazing club so much. Thank you for your ongoing support and involvement and don't hesitate to reach out to us at any point.
Fantastic experience: One of the best anytime clubs I’ve been to! With two levels and all the equipment you need for a good work out, spacious too!
Hey Natalie, thank you so much for the review and we are glad you enjoyed it here.:)
Negative experience: Bit small and not wheelchair friendly was in and right back out. I'm not sure what the upstairs is like.
Hi, thanks for the opportunity to respond. We have a lift which we can access to assist with wheelchairs or anybody needing it. It would take you upstairs to a large area of cardio, pin loaded machines and a studio. Quit a large large gym. Cheers
Fantastic experience: Friendly staff and members + clean and good variety of equipment.
Hey James, thank you so much for the great comments!
Fantastic experience: AF Alexandria is by far my favourite gym. It is always clean, has great equipment and a nice ambiance. Scott and his family / staff are very welcoming, friendly and helpful. I can’t recommend this gym enough :)
Hey Chanel, Thank you so much for the lovely comments. We love having you here with us.
Fantastic experience: Over 10 year Member,here!.I have always been happy,here at Af Alexandria.I have been to exactly 60 Anytime Fitness Gyms in Sydney+4 inMelbourne+Several in Se Asia.The Alexandria Gym,I think is one of the better,Af Gyms,in Sydney. When overseas, it is Great to be able to use an Af Gym instead of some of the atrocious, Hotel Gyms,and dirty looking ,open air Gyms. The current Gym prices,are reflective, of the extra quality of Anytime Fitness!.About April 23,I checked out a couple of the Other franchise,ie Plus Fitness and Snap Fitness, but would rather stay here!.
Hey Gregory, thank you for the great review and thanks for sticking with us for over 10 years, really appreciate it.
Fantastic experience: I train regularly at Anytime Fitness Alexandria, and I'm thrilled with the recent renovations that were undertaken earlier in the year. The new equipment is top-notch, creating a fantastic workout environment. The staff members are friendly and always ready to assist, making my experience enjoyable. The gym is consistently clean, contributing to a positive training atmosphere. Highly recommend for a great fitness experience!
Hey Andrew, thank you so much for the the great comments and so happy you enjoy training with us..
Fantastic experience: Great 2 level gym, multiple range of equipment
Hey, thanks for the 5 stars. Much appreciated.
Fantastic experience: The best Anytime Fitness I have been to. Great layout over 2 levels and equipment very well maintained. The members are also what makes the gym so fun. Nice groups of friends have formed with great banter and laughs. The staff are just as awesome. Definitely worth a visit.
Hey Nicholas, thank you so much for the kind words. It is really appreciated. Scott.
Fantastic experience: Amazing gym, great facilities the staff are excellent especially Scott, he’s there from 3.30am to make sure the gym is prepped for an amazing day for clients and visitors. Keep it up Jazz
Hey Jazz, thank you so much for your feedback. Really is appreciated. We try very hard to ensure the club is as clean as possible everyday!
Positive experience: The gym is a bit smaller but very well maintained
Hey Shakti, thank you for the 4 stars and your comments.
Fantastic experience: Alexandria AF has good equipment that is well maintained and clean. Scott and Anna are friendly, knowledgeable and great people Highly recommended
Hey Ron, thank you so much for the kind words. Much appreciated.
Fantastic experience: Been going to Alexandria since i arrived here 5 years ago . Location ALWAYS clean and staff VERY helpful. Keep up the good work....
Thanks Nick, very much appreciated!
Fantastic experience: AF Alexandria are an awesome team. Equipment is state of the art and maintained really well. Bathrooms are well sized & always clean. Staff are always friendly, always ready to listen and remember your name.
Hey Guy, thank you so much for those kind words. We take pride in the club and it's nice to see it is noticed. Cheers
Fantastic experience: What a place! Clean, great space to train, with the most warm and welcoming staff! I have visited many AF venues, the staff alone, keeps me coming back! Love it!
Hey Jhey, thank you so much for those kind words!
Negative experience: I’m not surprised when I saw the negative comments about the rudeness of the club consultant but I’m surprised why AF let it happens repeatedly at Alexandria club. it’s not healthy and damaging the brand. I had an experience of the rudeness from the same guy as well. He is in his 70s who claimed himself as a club manager's boyfriend. I left the club months ago due to the price has increased by 30% but the main reason was from the guy who wasn’t helpful, careless and solving the problem incorrectly with his rudeness. What I heard it all about that his girlfriend own the club and if I wasn’t happy with his offer (as same as his girlfriend) I was simply just take or leave it. I decided to cancel my membership with AF Alexandria at the end. The left because of the SERVICE at AF Alexandria not the AF worldwide. Having said that the club itself is fine. Recently I decided to join AF again but in a different branch which near my workplace. I have no issue, the staff are friendly and very helpful. After 3 months I decided for a quick visit at Alexandria club on Friday 01/09 and the guy was still there. He approached me while I was doing my workout. He was yelling at me in front of other members with a lots of “f” word that “wt* are you doing here” … and he kept yelling going nonstop I felt comfortable, unsafe, disrespectful and wasn’t feel welcome and he was getting louder and louder. Another gym members started to question what was going on. I decided to leave before things turned nasty. When I left, he was still following me to the exit and kept yelling. I’m sure there is a footage on that day. It was unacceptable behaviour and it’s against the contract that all AF members can visit all the clubs within AU. That’s shame coz he calls AF Alexandria is a family business but he isn’t presenting it well. I have nothing to advice just wish AF Alexandrian the best. There are lots of AF nearby. @anytimefitness @anytimefitnessaustralia @ArthurMcColl @JustinMcDonell @RichardPeil
Hi Simon, I am at a loss to understand what you this is all about. I would never swear at anyone ever in our club and I have a member who was with me to clarify what I said and I will not get into this in this forum as you have not presented all the facts. Also my wife would be disappointed if I am telling people that I am the club Managers boyfriend. I wish you the best for the future.
Fantastic experience: Great gym with plenty of equipment and super friendly staff. My.favourite Anytime Fitness to go to.
Hey Mark, thank you so much for the stars and comments, means a lot to us. Cheers
Negative experience: I like anytime fitness, but not here…
Hi JH, if you can call the club to discuss why a 1 star review that would be great and I can also identify you as an anytime fitness member. Thanks
Negative experience: Really rude staff, he said there is requirement for shoes and nobody come in my gym without proper training shoes If you have “your rules” pls put a sign so everyone is aware?? Instead of being rude and ask people to leave in a disgusting attitude . I will still wear crocs to gym if there is no sign in the gym
Hi, I am sorry you felt I was rude. I was just explaining to you that training in Crocs in the gym isn't safe and is not allowed. As much as you kept pushing me to let you train and I couldn't. Cros are not gym shoes. Thanks and I think a 1 star review is very unfair as we had done nothing wrong.
Fantastic experience: Been a member with AF Alexandria for a few months, great gym with heaps of equipment and very friendly team. Recently renovated too - looks awesome
Thanks Brian!!!
Fantastic experience: Amazing gym
Hey Bruno, thanks so much for the review!
Fantastic experience: The gym is nice and clean, equipments are all tidy, it is a nice space to workout. There are two floors so the gym is pretty spacious. Everyone is respectful and the staff are also very friendly
Thank you so much Monica. We have cleaners in 7 days a week to ensure a high standard.
Negative experience: I transferred from my previous gym to Alexandria, and I called to inquire about the $10 increase in membership fees. The staff member (who claimed to be the manager) was extremely rude and replied in a very unfriendly manner, saying that I wouldn't understand because I'm not a business owner, and it's common to increase prices after renovations. I find it hard to believe that they would renovate and then pass on the cost to the members. It seems like they consider the members as fools. Moreover, the way they mentioned giving me a discount as their "girlfriend's price" sounds like a marketing strategy from a local hole-in-the-wall shop.
Hi Roy, I am the manager and believe I am always friendly and honest and I I understand having happy members is crucial. I haven't heard of a girlfriend's price before. I am more than happy to discuss this with you so please feel free to discuss this in a private forum. Thanks
Fantastic experience: Bubblers fixed thanks team
Hi William, just wanted to let you know we have 2 new water fountains with cold water after our new renovations.
Fantastic experience: The place has taken on a new lease on life and better than ever. Still the same great staff now out front to welcome you in. The revamp, best thing since sliced bread. Carry on the good work.
Thanks so much Hugh!
Positive experience: Helpful staff with good and clean equipments. A little small so you have to go up and down the stairs a couple of time but overall a great gym.
Fantastic experience: Best
Fantastic experience: Best gym I've been to by far. Always clean, smells great, and they have free bottled water for members! Was previously a Snap member, but desperately needed a change. Ana was fantastic- she had me signed up in no time at all. Keep up the awesome work!
Hey Mitchell, Thanks so much for the nice comments. We have cleaners in 7 day's a week, the club has to be spotless. And yes Anna is a legend. Cheers Scott.
Positive experience: The staff and the atmosphere in the gym are awesome but because it's separated into 2 floors the gym is small and ngl it's abit annoying going up and down the stairs between workouts so you gotta keep that in mind. It's not too crowded and they have mostly everything. Overall great gym
Fantastic experience: A great gym! It is quite small compared to some others around but it has everything you really need for weights and cardio. I don't attend the gym on the weekends or during peak times often and find that I regularly get the weights room to myself or maybe another person. I have been a member of bigger, fancier and more popular gyms and I always felt more stressed out there compared to Anytime Fitness Alexandria.
Hi Anton, thank you very much for the review.
Fantastic experience: I don’t understand why this anytime fitness is just 3.8. I’ve been to a lot of other branches. I have to say Alexandria is the best. It’s clean, well designed, great equipment, not crowded, lovely staff. Seriously, best 24/7 gym I’ve ever been. Unfortunately, I will leave Sydney for good. Definitely gonna miss it
Hi Yuqian, thank you so much for the kind words. We are glad you have enjoyed your time here.
Fantastic experience: Very clean, good equipment, awesome shower facilities
Hi Carl, thank you very much for the review. We really strive to make sure we are always clean. We check the bathroom facilities every hour during staffed times.
Fantastic experience: Great location to work out and meet with other guys. Lot of discreet action amongst men in the men only sauna & showers. Hot guys with hot body & eggplant to match with delicious milky loads. Highly recommend if u wanna get bred here!
HI Alistair, I am pretty confident you have the wrong gym. There is no discreet action happening here, nor do we have saunas or any other things you have mentioned. This is a professional, clean and safe gym with an excellent group of members. Please remove your incorrect comments.
Fantastic experience: Great facility, has everything you need plus more. And friendly staff oh plus sign up here and get lots of discounts to local stores
Fantastic experience: Nice little gym
Hi Alex, thank you so much for the 5 stars. Glad your enjoying our club. Scott
Fantastic experience: Nice and clean, a but stuffy when rains
Fantastic experience: This Gym is very well managed. It’s extremely clean, great equipment and has a feeling of being part of a community. Scott (management ) and Anna have created such a great place to train and they constantly seen out amongst the members to see what they can do better. Great work Anytime Fitness Alexandria
Hey Garry Thanks for the lovely review. We are glad you feel a part of our great community here and we love having a chat with you every time you come in. See you soon :)
Fantastic experience: Super clean, and high quality workout experience. The bathrooms are always clean and every part of the gym is organized. I enjoy working out here and I highly recommend checking out Anytime Fitness Alexandria.
Fantastic experience: Been training at anytime fitness Alexandria for a few months now. The staff are great! So friendly and welcoming every time I enter the place! Very clean gym to go too, highly recommend if you’re looking for somewhere to train
Thanks Tina, We love having you as a member and seeing your smiley face :)
Fantastic experience: Its a great gym & very friendly staff, I have been to a few Anytime fitness gyms its one of the best ones that I have been too. Very clean inside and weights organised neatly. Highly recommend this place
Thanks Michael So glad you enjoyed working out at our club. :)
Fantastic experience: Great gym and really friendly staff. I have been to a few Anytime fitness gyms, and this is one of the better ones. The manager at this gym is lovely.
Positive experience: It's ok. No dedicated parking, a tad small so free equipment can be an issue after 5pm on weekdays as well as lacking in good machines like hip abductor/adductor and hack squat. Staff are friendly and prompt with communication.
Fantastic experience: Small gym but most equipments are there
Fantastic experience: Most comfortable gym and space in Sydney, friendly staff ,machine are enough for member used and 2 floors with separate session make much easy for new join member feel confident to exercise
Hey Syuanyi, really appreciate those positive comments.
Positive experience: Very difficult parking situation Small cramped workout rooms, gym was almost full at 8am Sunday morning. Lack of weight plates and what ones are there are disorganised and randomly scattered. Personally I find Newtown ATF much nicer space to work out in.
Hey Thomas - thanks for your feedback :) we apologise if you found the weigh plates unorganised not all members are as great as putting them back how they found them or pay attention when putting them back - as most gyms its a bit of a on going battle ! but staff do make the effort each day but during our busy times like Sunday it doesn't take long for our lower level to get a little organised! We hope you enjoy your workouts here & in Newtown :)
Negative experience: Covid cleaners could do more off a thorough job. My 7yre old could do better
Hey Danny - Thanks for the feedback, we can see by your visits you are becoming a regular at our club :) - Have you brought any of your concerns up to staff? What in particular do you feel needs some extra TLC ? we would love to know so we can action this ASAP. Our Cleaner is in from 5am - 7am which actually seems to be the time you are training, we are also staffed from 6am so please feel free to come speak to staff about your concerns - And we are happy to hear that your 7 year old has mastered cleaning, those little hands could really get into tight spaces ! Keep smashing your work outs ! hope to speak soon !
Fantastic experience: I've always gone to this gym, the staff are friendly and helpful. The facilities are always clean and the equipment is always in good condition
Hey Nick - Thanks for taking the time to give us a review we really appreciate it, hope to see you in the gym again soon! - Team AF Alexandria
Negative experience: Worst Anytime I’ve been to. 6 treadmills and half are out of order (for covid though). The two levels that require your tag to enter is annoying as hell. There’s just nothing in here. Worth the extra travel to just go to Marrickville.
Hey Sarah - Its really disappointing to see such a low rating come through about something that is out of our control. Social distancing is enforced by the NSW government, we understand that it isn't ideal however it is just part of the world we must live in today. Our building is a shared building, so for security purposes you must scan to enter our second level we apologise if you find this frustrating however the security and safety of our members comes first. We wish you all the best with your training for the future.
Positive experience: The gym is clean and has just of the normal equipment sticked at the average AF franchise. Only a few issues that detract from an otherwise good gum would be the incredible lack of parking and small things like not having all the cardio machines machines AV systems operable. It's nice to be entertained and distracted on long cardio sessions but with half the machines locked off due to covid and a number of the remaining without functioning TV /AV screens it was disappointing.
Hey CP :) Thanks for taking the time to leave a review for us. To clarify on a few of the concerns you have: Yes we do not have onsite parking however there are many parking opportunities in the surrounding streets, however we understand with the current road works many of these streets have now been shut off we apologise for this. Unfortunately some of our equipment cannot be used due to the current 1.5 meter social distancing rule however our screens are working :) - If you are in next and experiencing issues at all please let one of our staff members know and we can come up and get them working for you - its true cardio sucks sometimes, the screens help ! - Team AF Alexandria
Negative experience: WHY is this anytime gym the ONLY gym in the Sydney area that requires pre bookings? Camperdown, Glebe, Surry Hills , Newtown, Marrickville and so on ALL have 24/7 acess despite the lifting of many COVID restrictions by the NSW govt. The gym is barely crowded during peak hour yet alone after hours so the number per square metres cant be used as an excuse when other smaller gyms have 24/7 acess. Just scroll through the booking website and this Anytime gym is listed with reservation
Hey EJ - Thanks for the feedback, All gyms in NSW are still operating under COVID restrictions. The reservation system allows us to not exceed the NSW government capacity limit while a COVID marshal is not on site which is 25 people. If you are here after hours, you wouldn't see our cleaner in every day at 6am, we also have our lead PT that again works through regular hours as not many people want a PT session late at night. Air cons do have a tendency to unfortunately leaks sometimes but we have had the crew out and haven't had a drip for months now - we apologise if this interrupted your session. We have small team of staff here in club, so we spilt our day which is why you have seen the same person when you come in, we have extended our staffed hours to minimise the times members need to book. We love our little club and our members :) We wish you all the best at your new club
Fantastic experience: Wonderful
Hey Almustafa! We think you are wonderful too ! Thanks so much for leaving us a great review
Negative experience: Bad experience and waste of time. I was in Alexandria and popped in to get a quick workout. Unfortunately, the main entrance door would not open. I swiped the key more than 10 times and tried everything from waiting a few seconds to not waiting to waiting 5 seconds and so on. Absolute waste of time. If you have a membership with a different anytime fitness, this particular AF might not let you in and unless you started your membership with them... It is a sunday so there is no staff so I am forced now to find a nearby AF to get my workout in. Wasted about 40 mins from driving here, finding parking, walking to the gym, walking back to the car and then writing this review. Good job guys
Hi Jack, we apologise that you were unable to access our location. Alexandria has a reservation system in place outside staffed hours - it ensures that we are following NSW Health Department and Government restrictions, it also allows us to have all attendance accounted outside staffed hours. We do have a sign on our door with the QR code to book your session on the spot. The sign is placed right above the key scanner. We are sorry you missed this. Not having a booked session would also be the reason you were unable to use our location. All members are welcome to train in Alexandria, our home members also have to use the booking system outside staffed hours. We hope to see you in Alexandria in the future and we are more than happy to help during our staffed hours if you need any help with our booking system. Kindest, Team Alexandria
Negative experience: Some frustrating points about Anytime Fitness Alexandria, particularly during Covid-19 * Trading hours very limited when comparing with other Anytimes * Booking system for 24 hour trade means you have to book from 8pm, and only 20 ppl max * one of the only Anytimes that charge freeze fees * Rude staff one in particular.
Hi Jorge, We have to say it is very disappointing to see a 1 star from you. Our reservation system ensures that we are following the NSW Health Department and Government restrictions, it also allows us to have all attendance accounted outside of staffed hours, We take the safety of all of our members and staff seriously and given the current pandemic we will continue to use these measures to ensure we are doing all we can to provide a safe and clean gym for all to use. In regards to your freeze, I can see we placed you on a freeze for a holiday which is part of the signed membership agreement. And that this was over email in which staffed wished you a "lovely holiday" - we apologise if this was rude? Please feel free to pop past and see me in the managers office at anytime, I am always around to help. Jemma - Club Manager
Negative experience: They do not provide pricing over the phone or via email - you have to undertake a tour of the gym before they tell you the price.
Hi Josh, Its unfortunate that you have given us a rating without actually even having stepped a foot in club. It is correct we do not present prices without a tour, this is simply due to the fact that all clubs are different and our prices are reflective of our layout. We always believe its a good idea to the see in person what your money is actually paying for. For example we are across 2 levels and have many group classes as well as many different membership options that we can cater to our amazing members, this tour also gives you an opportunity to ask any questions you may have. I wish you all the best with your hunt for prices and finding the best gym for you. Jemma - Club Manager
Fantastic experience: Best gym ever! Love it!
And we love YOOOU! Thanks so much for the 5 stars, it really means the world to us! See you in the gym !
Fantastic experience: This gym is the perfect neighborhood gym. Has all you will need. Staff is helpful and the gym is spotless!
Thanks so much for the 5 stars Jason! We love our vibe & community feel in the gym but we can't take all the credit! Its members like you that make this gym what it is, so thank YOU !
Fantastic experience: This gym was my local for about a year, and the staff were always friendly and professional. Thanks for always being available for a chat!
Hey Cam ! Thanks so much for the 5 stars! Having a chat with our members is one of our favourite things about working here!
Positive experience: Clean, friendly staff and a fair amount of equipment
Hey Aron, Thanks so much for the great review ! - If there is anything we can do to make us 5 stars for you please let us know. Team Alexandria
Negative experience: Staff completely rude!!! More training about customer services would be great!!!!!!
Hi Karina, I've had a look to see what might have made you feel that way and can see you had been informed by staff that you had parked in a sign marked "no parking" zone. They let you know it would be a minute, so they could go & get the keys from a neighbouring business to let you out. Sorry if you felt that was rude. Please do not park in the no parking zone on future visits, AF Alexandria don't have control over them and they aren't for members. Enjoy your workouts.
Positive experience: Good gym. Has all the things. Can be a bit crped when it's busy- going in the morning is fine
Thanks for your review Brad and we're so happy to see you enjoy our gym! See you again soon :)
Fantastic experience: Great place to train, staff are friendly and its usually not too busy
Thanks for the review Liam, we're glad to be a 5/5 for you and to see you enjoy our vibe here. As always, if you need anything just let staff know :)
Fantastic experience: Great gym, all the machines and weights you want. Best to get there on off peak times though as can get a lil bit busy.
Thanks for your five-stars Josh! We appreciate it :) hope to see you again soon
Negative experience: No parking in front of the fitness center because reserved for an other company ... Thanks for the ride for nothing
Hi Anthony, sorry about your experience. We do specifically note on our website and social media that unfortunately we don't have parking to prevent issues like this arising. The other company does actually own that parking, so unfortunately we don't have any control over the situation. For your convenience and to stop you from possibly having the experience in future again, please check on each locations website to see if they have parking or not. It didn't help in this circumstance and I'm sorry however it may help in future for you. Best wishes.
Positive experience: Great place but pretty hard to find parking
Thanks for your review Belinda, we're happy to hear you love our gym! - We agree, it's a shame we don't have any designated parking (one of the downsides of being semi-city. Not many places around here do). Depending on the time you train, we generally suggest Hiles Street and Wyndham Street for the easiest and closest street parking. Hopefully that helps!
Negative experience: I can’t say anything about the equipment in this particular branch, but the process of signing up for the membership is pretty much broken. I was on the Plus Fitness membership, and I tried to figure out the prices over the phone. I was told that the only way to come in for the “trial session”. Okay, I came in - figured out that there are no no-lock-in contracts which is by itself is hilarious, so I had to go back to my normal gym. Wasted my time, wasted the gym’s stuff time - why? Indeed, why? Come on, folks, honesty is the key. Don’t follow dodgy marketing advice, simply publish clear pricing online, it’s not that hard.
Hi Sergey, thanks for the feedback. We do have a main Head Office of Anytime Fitness Australia that makes decisions on what is/isn't published on our main websites. We will pass on your suggestion however. We ask for appointments so that we can meet you, show you around and also answer any questions you may have so there is no miscommunication, again a procedure from Head Office that ensures we take the time to find members who enjoy being here (rather than just everyone that can cram in for a few dollars). Generally if people ask on the phone regarding minimum terms, we point them in the right direction. As you said, communication is key. Best wishes with your future training.
Fantastic experience: Great place to work-out! Clean facility, well maintained equipment and helpful staff.
Thank you so much for your review Martin, its great to hear you enjoy our gym and a thank you also goes to you for making it everything it is. Members like yourself help keep the gym tidy and create a great atmosphere here. Keep up the training and reach out if you need anything!
Positive experience: Good equipment and lovely staff, though a bit small, so can get a little crowded sometimes
Thanks for the review Raphael. Having two levels and multiples of equipment helps, although some days we get a little busier than others. :) we're so glad you enjoy training here though. If you need anything be sure to chat to staff! - enjoy!
Fantastic experience: I recently just started working out in here(ATF Alexandria) ,this is the perfect gym for me. I'm really liking the twenty four hour feature as my schedules fluctuates on a daily basis. Huge Thanks to the Team, I'm so happy to be Here. daisy luck! Wheee!!!
Hi Izabella, I think you may have left your review for the wrong premises? Your attached pictures are a little confusing for us regarding your review, as they aren't anything to do with our gym? - if you had intended the review for us, could you kindly elaborate so we can assist you best. Thank you
Fantastic experience: Anytime as always DOPE AF
Thanks Wayne! Our members are pretty dope too :) ...enjoy your training and thanks again for the 5 star rating.
Positive experience: It's a little gym but it has plenty of free weights and enough power racks to go round. Clean and tidy with friendly staff.
Thanks for your review! Glad to hear you enjoyed your training session and that even at 'peak time' you had plenty of equipment too. Hope to see you again :)
Fantastic experience: Good clean well equipped gym
Thanks for your review Peter and we appreciate the 5 stars. Very glad to hear you enjoy your training sessions here!
Positive experience: All the basics covered
Thanks for the 4 stars Randyl. If you have any feedback on what could bring the 4 to a 5 for you, let staff know. We try our best to accommodate! Happy training.
Fantastic experience: Anytime fitness, 24/7
Thanks Alex! We're so happy you find us 5/5 stars. Enjoy your training here.
Fantastic experience: I love Anytime Fitness Alexandria. It has the all basics and is set out conveniently for all kinds of workouts. Whether it’s straight cardio, HIIT or a weights day the club has you covered and you can always get a solid session in without having to wait too long for equipment.
Thank you so much for your feedback Alison. Members like yourself help make our gym everything that it is, so a big thanks goes to you too! Happy to hear you're getting your workouts in. Keep up the great work :)
Negative experience: Really terrible customer service. Been to so many Anytime gyms and have never experienced bad service before!!
Negative experience: Won't let you cancel membership in person (needs to be written, which is fair, but they can't have a simple form to fill out in person?), charges for an entry fob but doesn't want it back, still emails and texts you when you've requested off the mailing list /and/ your membership, some came within two weeks of said cancellation. Apparently the gym cannot take you off their list manually, but is capable of putting people on a no contact/no sign up list - how there's a difference between such things will be answered on next week's episode of Unsolved Mysteries with Robert Stack. It's mindboggling why people who cancel their memberships aren't automatically removed from mailing lists - you'd think once someone says they no longer wish to be a member, that getting promotional materials from something you've quit would produce the opposite to their intended outcome. Edit in response to comment from owner: If they'd read the review they'd have seen that I have requested to be removed from the mailing list (in fact, I've done it several times). There's also a special irony in asserting that someone who doesn't wish to join your club would be unwelcome, as if that's something contrary to said person's interests.
Hi Hudson, Its clearly stipulated that cancellation is required in writing and we request it via email so it can be cross-referenced and processed efficiently. We also have an UNSUBSCRIBE button for you to use to stop receiving communication, if you don't use it then we can't help you. The no contact list is our staff saving your number in our phone so that we don't answer calls from nor respond to people whom have been abusive or rude. In this case, I can see you phoned from a local business landline and were blacklisted due to swearing during conversation with staff. UNACCEPTABLE and you are not welcome back as we wouldn't want you interacting with members in that way either.
Positive experience: Great gym but would be great if the floor was flat in the dumbbell section!!
Thanks for your review Mike! Can you pop by and have a chat with staff about which particular area you mean? Our floor is flat, so we want to look into anything you have possibly noticed recently and fix it up. Happy training!
Fantastic experience: It has all the gym equipments I need...close to where I live.. I love it
Thanks Saad! I'm so glad to hear you're loving it here and we have everything you need :) keep up the training.. be sure to chat to staff if you need anything - keep in touch!
Negative experience: Don't like the 2 level layout. Also, no WiFi??
Thanks for the review, we cant really help being two levels and most members love it but sorry you dont. We have hardwired internet available on the cardio equipment but have been advised by Telstra that our wifi is intermittent due to the NBN upgrades in the area - not in our control so there isn't much I can offer as a solution, other than hopefully your own data doesnt drop in and out like ours does.
Negative experience: I'm a member of Newtown anytime fitness, but tried out the Alexandria one... Very disjointed with some machines upstairs, some downstairs, it was extremely cramped. I was unlucky enough to go while a class was on and couldn't do my floor/mat workout.
Hi Caroline, thanks for updating your review with more info! Sorry to hear you find us smaller than other locations. We do have our class timetable up online and on Mind Body so that members who want to use our classes outside of them can schedule themselves as best possible. We do have our second stretch area upstairs too, if you find you're here at the same time. Glad to hear you're training though, keep up the great work.
Negative experience: Poor services, no classes, lost earphones and water bottles...quit
Fantastic experience: A wide range of and better equipments than most other ATFs.
Thanks for your review Kriti, so glad to hear you enjoy the range of equipment here.. keep up your training! Hope to see you around the club soon
Fantastic experience: I've been to a lot of gyms over the years. Staff here are friendly and knowledgeable, equipment is well maintained. It's strange having 2 levels but makes it feel less crowded.
Thanks for your review! We're glad you're enjoying your training here and noticed that having 2 levels helps reduce "peak crowd" - we love that too. Feel welcome to pop by and chat to staff if you need anyting. Happy Training.
Negative experience: I have been a member for 6 years, and never an issue, the so called manager there is one of the rudest people ive met, fake, up herself and unhelpful, ask for assistance and told I couldn’t be helped, asked for HO number, was told to google it.. Still waiting for the owner to call me.. pay extra money and go somewhere else..
Thanks for your review Matt, you were helped with the information that was available to our staff and the limitations they have on what information they can see when your issue is actually with another location (information is not shared to all 4000+ locations due to privacy). Head Office is currently dealing with your complaint, so the owner is waiting on their advice after they speak to the OTHER location for you. Reviewing the situation, the Club Manager remained as polite and professional as possible with an issue that she simply couldn't assist you with. Your character defamation isn't necessary in calling her "up herself". Best wishes with your fitness.
Positive experience: Small gym but nothing’s missing
Thanks for your review! We worked hard to get all the equipment in that we could (and still have plenty of room to move) so I'm glad you're happy and noticed. Enjoy your training :)
Negative experience: Terrible customer service and the rudest approach to bringing on members. I know several other people who have tried to sign up here and felt bullied by the woman on front desk. Shame.
Thanks for your input Daniel, sorry you feel that way. Our staff try to help as best possible for anyone enquiring although sometimes the answer isn't quite what the person wanted or was expecting. I can't seem to find any record of your enquiry here at Alexandria, so can't comment on what may have occurred or if it were in regards to our location or another. Feel welcome to send through an email if you would like further assistance.
Negative experience: Peak times they have "movement" classes that take up the main sectioned off space with the punching bag and open space which is a luxury in the tight space of this anytime. If you're sold to come here because of that second level and you like to workout anywhere between 5:30pm-9pm then you're better off elsewhere. Edit: 1 less star for suggesting to a 10yr gym experience person join class designed for people with zero body awareness. Put a note on the glass door to the room saying it's private non member space. It's misleading as is.
Hi Mike, thanks for the feedback. That room you are mentioning is actually our designated class room, we simply leave it open outside of classes for members to use. Sorry you feel an inconvenience by the classes. Perhaps give them a go? That way you're getting the benefits of both worlds.
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