Goodlife Health Clubs West Lakes

Fantastic experience: Great instructors particularly the Reforma Pilates classes

Fantastic experience: Great gym great people great equiptment will enjoy my time at this gym

Negative experience: Good money paid for what you get in the gym but I will say staff are rude. when trying to approach them at the counter they ignored me and walked off. It’s not even like I was walking up angry or annoyed I just had a simple question. Not all staff are like this there are two really friendly staff but this just put me off if I’m honest. I use to work at a gym and no matter what I wouldn’t treat people like this.staff are the thing that get you in the door and keep you here. people can see a two faced staff member a mile away I mean I’d just work on this because otherwise it’s an amazing gym and I would recommend it but not while staff are like this

Negative experience: I’m complaining about the Manager who had taken my phone call on the 21st of October 2024. I was with this gym for over a year as a Platinum Member, doing pilates. Although I really did like the instructors, I’ve just cancelled my membership for a new gym, that’s just opened up on woodville. They’ve just called me to ask why I haven’t been in the gym for a month, and really it was because I haven’t been able to come around to West Lakes and cancel my membership. After a phone call with the manager, I explained it as it was, he had mentioned something about understanding it because of ‘my age’, and that I’m 22 and a lot younger than him so he understands why I’m leaving. Which honestly felt like a bit of a stretch, because my age was never the reason why I’m changing gyms, it’s as I had explained it, and that was because Woodville is a lot closer than West Lakes from where I live. But honestly, you’d think the way he went about it, was that he was insinuating that I couldn’t afford the membership anymore due to ‘my age’. This was a poor delivery and choice of his words, and horrible listening, as I had never mentioned my age to begin with.

Negative experience: Service not the same as the positive experience at other goodlife clubs in SA. Would not recommend unfortunately.

Negative experience: I wanted to bring up a concern about one of the pilates instructors. Happened couples times already and while I get that he jokes around sometimes, there are moments when it feels a bit off, especially when it comes at the expense of members’ confidence. I know leading a class can be tough, but it’s important to be mindful that not everyone is in the mood for jokes. Also, there have been times when he’s expressed his frustrations in front of everyone, which could be handled more respectfully and privately. I just think he should be a bit more sensitive in these situations.

Fantastic experience: Great place to work out, friendly staff and clientele.

Fantastic experience: I love coming to Goodlife West Lakes, always a lovely warm welcome from happy and friendly staff. Instructors are knowledgeable and patient, it’s a lovely place to come to be healthy and feel supported

Fantastic experience: Fabulous facilities

Fantastic experience: Great Gym with lots of equipment and room to move! Reformer Pilates classes are very good! Friendly staff!

Fantastic experience: Really friendly team and PTs, lots of equipment to utilise and people from all ages, sizes and walks of life - makes the experience easier the first time you walk in, to setting and achieving your goals with a PT.

Fantastic experience: Goodlife Westlakes is second to none. Awesome facilities!!

Fantastic experience: Goodlife west lakes haa been my gym since it opened. Always clean and available machines. friendly staff are available but not in your face. Very convenient location

Negative experience: Pilates class error. Kim was rude to me and said she let the other lady who’s on the waiting list went home . She said I was supposed to be the one to go home . I told her I was the first one on the waiting list . She was always nice in the class. I don’t know why she was so angry with me . I have confirmation email saying I’m the first one on the list. I can show you guys if you want. At the beginning of the class she said there were two empty beds. This should be checked out before class starts not being rude to your members after class. Not enough space between beds. So squashed during exercise.

Fantastic experience: Westlakes Goodlife is great, the staff are super friendly and the gym is always clean. It’s never too crowded and has a friendly atmosphere I love the classes they are really motivating or relaxing, depending on what you choose Also great value for money

Negative experience: The gym is spacious, but has more members that it should. Classes are booked out easily and you often need to wait to use the machines in the evening. Many machines missing. Staff is not helpful and rude. I have joined at West Lakes, but prefer going to Royal Park as there is less people and staff is friendly. Will cancel membership as soon as my plan is finished.

Fantastic experience: Good gym, nice facilities, mix of gymmers from young and motivated and older and keeping fit. Only negative which doesn't really bother me is that the staff seem really depressed standing at the front. They mostly state at you with a blank face as you walk in. Some say hello but that is about it.

Positive experience: Great location, very well maintained and nice atmosphere. However, I miss some common machines (many gyms offer them, such as the Hip Thrust Machine and Seated Hip Abductor. Apart from that, all good.

Negative experience: I find the West Lakes Goodlife are not good at customer service, and the gym gets too busy, so, I go to a different Goodlife elsewhere now that have helpful staff. I Tried to call West Lakes to update my bank details. After all the pre recorded messages then over 5 minutes being on hold - ( feeling like I was calling a government department) I decided there are so many gyms available I now am now considering cancelling my membership and going elsewhere. If it is so busy - perhaps employing more staff to service your customers would be a good business decision rather than lose people.

Fantastic experience: Great local gym with a lot of classes to offer! And lots of space.

Fantastic experience: Love the reform pilates classes. Just join the weekly membership of $28 weekly and you can take unlimited reform pilates sessions. They have more than 5 classes per day.

Fantastic experience: Goodlife Club at West Lakes has a wonderful and welcoming atmosphere! The environment is spotless and well equipped! Age is not discriminated and as a sixty something year old I feel very comfortable there!

Fantastic experience: I just want to reach out to good life manager Steve thank for choosing premium trainer as my trainer khalil El-Merheb have helped me so much to achieve my fitness goal in the most fun safe way I’m still training with him, he helped me discover further goal that make my life worth living thank you

Fantastic experience: Goodlife West Lakes is friendly and inclusive and I'm glad I've become a member.

Fantastic experience: I have been a member of West Lakes since they opened . Aged late 60’s and with a knee replacement I pace myself over 6 or 7 machines 2 - 3 times a week. Always a friendly greeting with great Staff on hand if you need anything. Steve has no problems doing anything at Goodlife and I have even seen him cleaning the bathrooms from time to time. Highly recommend.

Positive experience: Greated by the front desk as if it was an effort to speak to another human being. Other reviews here mention a creche; there is no creche for your kids here. I used this gym 4 years ago and the service was fantastic back then. Today was a shame

Fantastic experience: Such a great gym, huge array of classes and high quality equipment. Staff are always friendly and assist with technique. Special shout out to Adam Klem for sorting out my membership suspensions everytime I travel!

Fantastic experience: Goodlife is an environment that is truly for all people wanting to achieve their personal goals. It is inclusive, caring and a very positive environment with great energy! The staff are welcoming and only too happy to assist you with your mission! Whatever level you are at. Thank you Goodlife. Keep Shining Bright!

Negative experience: Will you guys fix these things some day?

Fantastic experience: Everything is good

Fantastic experience: Great Gym, great classes and instructors.

Fantastic experience: A very well setup and maintained gym. The layout enables a mix of cardio, strength, mobility and functional training. Even during peak hours, there is ample space and equipment to train comfortably.

Fantastic experience: This is a great gym. Its clean, well organized, has very friendly staff and the greatest group fitness classes. There is a wonderful feeling of community amongst the members. I have attended this gym since its inception. If you want to get fit this is the gym to join.

Fantastic experience: I can always find a place for my floor exercises. The facilities are always neat and clean.

Negative experience: Its such a ripoff when you go with the basic “Blue membership” and you’re bound to only one branch and can not get an access to other branches of the same company. Note that the most basic membership costs you 17$. On the other hand other gyms’ basic memberships are cheaper and allow you to access every single branch.Even if you get the membership that gives you an access to other branches you have to go during the business hours to that specific branch, get the staff activate your after hour access. Otherwise you won’t be able to enter other branches after business hours unless you do that. Also you can’t cancel your membership by calling or visiting the nearest(other than your home club) branch to you, you have to do it with your club branch. And the most interesting part is that they do not tell you about these things when you do your induction. Hope this will be helpful to people out there, especially during these hard times when every penny is important.

Fantastic experience: Loving the Pilates classes, the instructors are professional, experienced and tailor the classes to suit your individual needs.

Negative experience: Absolute scam of a place. Find every way possible to prevent you from cancelling your membership. I have two chronic pain conditions and have wanted to cancel but they have all of these problems with cancelling it for you…. i finally get given the option “yes we can cancel that for you today but you have to give two weeks notice so you still will have the fees come out for the next two weeks” I HAVE GIVEN WARNING that I have been trying to cancel for a month now. Absolutely disgusting to take money from those that need it, I will NEVER be suggesting goodlife to anyone.

Fantastic experience: Large well equipped, clean, air conditioned gym. Manager leads by example, maintains a high standard of cleanliness for the employees to follow. Some gym equipment is getting old, example foam rollers could be replaced. Most equipment in good working order, if not it is repaired in a timely manner.

Fantastic experience: Clean, well equipped, membership is managed, so rarely is there any waiting for equipment. The size of the facility means you are rarely crowded. I would recommend Good Life West Lakes to anyone wanting to get healthier.

Negative experience: Non-members can get in for free every night and there's no system in place to prevent it from happening. Gym users who are already inside just buzz in anyone who's at the door.

Fantastic experience: Have been member of gym since it opened. Always greeted by friendly staff. Equiment is kept in good repair. Good size so even when busy enough room and equipment available.

Fantastic experience: The gym is spacious. The equipment are modern and are of good condition. Staff is friendly. There are 5 days free trial you could take prior to registration so you can decide on the membership.

Fantastic experience: Great gym. Cool people, friendly staff and clean facilities

Fantastic experience: Love having access to all the latest equipment

Fantastic experience: Best trainers available.

Fantastic experience: So far all good. At the time of writing this article, it’s been only 2 days since we’ve joined. The machines are modern, there’s a wide variety of machines, i find the membership reasonable given we took the boxing day sale offer price. Excellent amenities.

Fantastic experience: It's to be back

Negative experience: I terminated my membership and while there was a two weeks notice for this, they kept dedicating the weekly fee after the two weeks period. Also when I joined at the end of financial year the advertisement said “no joining fee” but they deducted the joining fee from my account!! Don’t recommend this gym, #scam

Fantastic experience: Great variety of classes with fabulous, enthusiastic instructors.

Fantastic experience: Great gym. Friendly staff, clean, equipment is all new and you can always get on a machine even when it’s busy. The classes are excellent and all the trainers friendly and helpful.

Fantastic experience: A great gym. Excellent equipment, friendly staff, open spacious area and great atmosphere. Even when it's busy there is enough equipment and space to still do what I want. Great class options too and good to mix between classes and own gym workouts. I recommend this place.

Fantastic experience: Great environment, excellent classes and facilities.

Fantastic experience: I really enjoy my morning workouts at Goodlife West Lakes! The staff are so friendly and helpful. It is a very large gym, so plenty of space and plenty of options for a good workout. The gym is clean and the facilities are great. I can highly recommend it!

Fantastic experience: Happy friendly staff, nice environment good equipment you can do your own thing and if you need advice always staff nearby willing to help.

Fantastic experience: I really enjoy my visits to Goodlife West Lakes! There is always a friendly, warm welcome at Reception, so many options for a workout, excellent facilities, motivating and fun instructors, the price is minimal, and the other Members are friendly. Totally recommend!

Fantastic experience: Amazing gym, great people, easy access, cheap and great equipment, has really helped me on my gym journey

Fantastic experience: Really friendly staff and motivating group fitness. I always enjoy attending the group classes and leave feeling accomplished :)

Fantastic experience: I've been going to Goodlife gym since November 2021 and have no Complaints. I used to go to Zap, F45, Bungee Fitness, and while I enjoyed them all, Goodlife West Lakes has been consistent. I NEVER wanted to join a BIG GYM name, cause the thoughts of Muscles upon muscles hogging the mirrors, and full faced make up and permanent stuck DUCK LIPS put me off... but its not really like that at all. The Staff are always friendly, and when I signed up, they CLEALRY went through what my membership was and what I was paying for, so it suited me perfectly. No Scam insight, so I have NO IDEA what other reviews are talking about. Everyone is really friendly and I'm always welcomed with Hello, and sometimes chat to some staff on the floor. As I go the same time weekly, you get to know others who do the same - so it can be a nice social thing as well - if that's what you want - or you can be left alone, choice is yours end of the day. YES, sometimes SOME equipment can be out of order, its a 24 HOUR GYM what do you expect...?? imagine having to be awake 24 hours a day, you'd be feeling overworked and probably be wrecked aswell...... but if you cant find something else to do on the other equipment available.... you need a trainer for ideas. Once equipment is OUT OF ORDER, its normally fixed within afew days... no drama. The Gym is always neat, clean & tidy when i'm there, and I do see staff going around tidying every morning - putting back equipment cause people are to lazy too, and tidying around cause people can be pigs. YES, sometimes the change room showers can be messy, but that's cause some people are complete slobs - id hate to see what their homes look like... but You don't have to use the change rooms, so its easily avoidable. All in all, I would highly recommend Goodlife West Lakes and thank them for helping getting my fitness on track.

Fantastic experience: My name is Peter from Sydney. I have been a member with Goodlife for just over a year. I would like to congratulate all the staff who are doing an amazing job. Especially Beck, who is there to help at a drop of a hat. I find the equipment to be second to none. There is a a large variety of equipment and when they are faulty they are repaired in a very reasonable time. Unfortunately, I have to return back to Sydney and have to say goodbye to everyone. Just wanted to say a big thank you to everyone.

Fantastic experience: Great Gym, nice people.

Fantastic experience: Been coming since opening, cant speak highly enough. Equipment is always maintained and the service from the FOH house is impeccable. Highly recommend x

Negative experience: I've been a member with goodlife health clubs for past 3 years and had a worst experience with the steve in west lakes, very unprofessional and rude. Cancelled my access for no reason. Definitely gonna cancel my membership with goodlife health clubs!!!

Negative experience: Steve who is the manager of this west lakes goodlife is very rude and unprofessional He doesn’t know how to talk with their members He needs to be removed asap.

Positive experience: Good work out space wish they had more classes on Thursday evening and Friday morning

Fantastic experience: I have visited and been a member at many gyms around Australia and overseas for personal strength training and group fitness. I always keep coming back to Goodlife. The equipment is newer and well maintained. Group fitness well organised - great variety of classes, minimal last min class changes etc. (Please give me another 6am cardio class though haha) The club culture is positive, staff always say hello and goodbye and members are courteous too. In particular a big shoutout to Stevie for his amazingly consistent group fitness instruction. His energy and enthusiasm is unmatched. I’ve been doing body attack for 17 years and Stevie’s class just hits differently. Saturday 9:15am… hands down where it’s at!

Positive experience: High quality gym. Loads of equipment that is spaced out sufficiently to allow patrons to move about easily enough. Good functional fitness area (with synthetic flooring) that has plenty of huge windows to look outside while you are working out. Minimal 'meat head' / Poser / Narcissist representation. Toilet / bathroom / locker area generally kept clean. This place would get 5 stars if it had a sauna / steam room available! Staff are friendly and helpful. The kubofit app for entry after hours doesn't seem to work here but hopefully some swipe cards will arrive soon.

Negative experience: Aircon never works, not clean… just pushing to continue the service… only boxing available

Fantastic experience: It's All Gee

Fantastic experience: Hello, good people. My name is Neville and I visit the Goodlife gym at west lakes. I have to tell you, I am having the best time. The staff are always friendly and courteous and extremely helpful. The range of equipment is brilliant and if anything the only thing I can complain about is that some of the time the equipment becomes faulty and needs repairing. And I am sure the reason that is happening is because it is being used so often. So many people like me enjoy using the gym at West Lakes so often that the equipment needs repair because it is being used so often. I have nothing but praise for Goodlife and the hard working people who keep it going. Thank you. Kind Regards Neville Cheel

Fantastic experience: Great gym, great staff and great service.

Negative experience: Such a shame about the rude ,condescending staff. The gym is actually quite nice. Lucky I didn’t let myself get swindled and locked into a membership.

Fantastic experience: The gym had a very good atmosphere and plenty of well maintained equipment for a diversity of ages and fitness goals.

Fantastic experience: I have been a Member of Goodlife Gym West Lakes in S.A. for just over 2 years. It is the Best Gym I have ever used. Excellent Staff, Equipment, Classes and Amenities.!

Fantastic experience: Great facilities, great staff. They have a wonderful leader at the helm, so that makes for a 'well oiled machine.' Handling the present times very well. Keep up the good work.

Positive experience: Nice club and good service

Fantastic experience: Love this gym central & friendly staff

Fantastic experience: Great team and facility. I always receive a warm welcome and the team enjoy to have a bit of fun with members! Best thing about it though is my trainer Kain Moss. He is the best thing since sliced bread. If you want results Hit Kain Up! Many thanks to all. Blessed Regards, Stelios

Negative experience: I would suggest not to join this gym. i have heard a lot about the scam they do to their member. they are very racist too.

Negative experience: All be careful with west lake Goodlife, the staff over their says one thing and make you to sign on another thing, they are scammer. i cancelled my membership as soon as i joined with them and no one said anything until 1 month, and after one month they are saying me i have to pay for whole year even i had already cancel my membership. they make you sign electronically so that they can misuse it. Big Big Scammer,#High Alert#

Fantastic experience: Very spacious and modern equipment. All staff are friendly and welcoming. Atmosphere is amazing and area is always clean.

Fantastic experience: Staff have been nice to go through some information about classes, and fixed a minor account issue. Gym is very large, with equipment for cardio, strength, functional training area. Also has 24 hrs access, and also Arena Fitness classes.

Fantastic experience: Good selection of machines

Fantastic experience: Very nice friendly staff great place to get fit plenty of different venues to fit your needs and goals can be noise with different music from other areas.

Fantastic experience: Very clean and large gym. Lots of machines and squat racks.

Negative experience: Sam treated us very poorly (with like 5 piercings on his ear and a nose piercing) hope he gets fired. There were 3 of us that wanted to train and he was too lazy to fill out the form.

Fantastic experience: Great gym, with fantastic staff and equipment. Only downfall is no sauna and is quite busy in peak hours.

Negative experience: 3 years of bad communication and staff attitude as bad as you can find.if they can scam you they will, management only cares about money.stay away from this fraud

Fantastic experience: This jym has great service good quality made feel welcome Nd comtable pay for wat U do Nd use good size staff are well mannered Nd nice polite Nd can have a joke or a laugh I recommend to any one to use this jym

Negative experience: The staff are nice enough. It’s too bad their ‘Kubo’ app that you use to enter after hours barely ever works. Yet again I’ve just got ready and drove 15 minutes to the gym only for the pass to not let me in... How hard is it to give members a physical key tag to scan?

Negative experience: They should train their young trainers. One of them put my towel on the dirty floor the other guy calls me to force me to get personal trainer with him.

Fantastic experience: Awesome gym

Negative experience: I have been exercising at "Good"life for two months and with each passing day I regret more and more of having made a one-year contract. Every day several broken machines, do not have basic devices for leg training, do not have mirrors to correct movements, after hours there is no employee and everything is a mess, for you to use the machines you need to organize. I pay more for less quality and service. I'm trying to pass on my contract, but who wants to? nobody! after really knowing what this gym is like, nobody wants a contract with them.

Fantastic experience: Very clean, great selection of equipment, with very helpful staff. Excellent atmosphere, if I lived down there I would definitely join this gym

Positive experience: It's all good

Negative experience: Profits over people!!!

Fantastic experience: Goodlife was really good. It's nice and clean and the staff and the other gym users are friendly and helpful.

Negative experience: Kelsey Goldnar has some of the worst customer service I’ve ever experienced. Club has overcharged me, sent through all statements of my bank balance at times I was apparently “insufficient funds” they referred me to debit success who have contacted the club to say I haven’t sent them anything. Been running around in circles with them for months and I wouldn’t wish having to deal with Kelsey on my worst enemy.

Fantastic experience: Great place great people

Fantastic experience: Great facility, friendly staff, new gym and has most machines needed.

Fantastic experience: Hey just joined, I've rated 5 star because there's everything you need for whatever fitness you're after, staff friendly and informative, spacious equipment setup.