Information about Fernwood Fitness
Opening hours
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Our comment from FitFit Australia about Fernwood Fitness:
Fernwood Fitness in Narre Warren is a vibrant women's only gym that offers a welcoming and supportive environment for all members. Many users rave about the outstanding group classes, particularly the Reformer Pilates sessions led by knowledgeable instructors like Maria and Nadira, which help in both fitness and mental well-being. The friendly and helpful staff create a nurturing atmosphere, ensuring that every member feels comfortable and safe while pursuing their fitness goals.
Members also appreciate the modern equipment and clean facilities available 24/7, making it convenient to fit workouts into a busy schedule. The addition of programs like Hypoxi has proven beneficial for many, assisting in weight loss and improving overall health.
However, some users have raised concerns regarding customer service and the management's responsiveness, particularly when it comes to contract cancellations and membership freezes. Despite this, the general consensus remains positive, highlighting Fernwood as a community-focused gym where women can thrive together.
Services, Machines and Guided Classes
Fernwood Fitness: Opinions
Fantastic experience: I love my pilates classes with Nadira. She is a lot of fun and an excellent instructor as she always gives options to suit everyone in the class. Nadira is always challenging us and makes the exercises interesting. Keep it coming.
Negative experience: I once loved being a part of this gym but the culture has changed so much. Owner doesn’t really care about her members, it’s all about the money. They discriminate and ignore harassment claims when it suits them! So many other local gyms that are so much cheaper and with better environment available.
Fantastic experience: I have rejoined this facility about 9 weeks ago now and absolutely LOVE IT ! ( was a member some years ago but moved interstate)the group classes are amazing , reception staff are so friendly, trainers are knowledgeable and so helpful ! and the Manager lady who signed me up was so thorough with explaining my entitlements, cancellation and holiday policy. The facilities and equipment are next level. I met the lovely owner , Gunat , who explained the new Hypoxi program to me and I am booked to have some sessions with a coach in the studio . Can’t wait , thanks again to the amazing Team at Narree Warren, I already feel like a new person ! It’s 5 stars from me ! So glad to be back .
Negative experience: Terrible..
Negative experience: This gym is horrible. I made a contract over the phone but didn’t signed it physically. I told them I want to freeze my membership. They did so but now they are charging me $5 per week for my membership being frozen. I have not even been to the gym yet. And if I want to cancel my membership which I have not used yet I have to pay $200. Which is insane. Please guys stay away from this gym. As they take money from you for literally no reason. Stayyy awayyyyyyy
Fantastic experience: Lauren created such a supportive and comfortable place for me as a scarfed woman in the gym. She’s always got a smile on her face and prepared to help out. We really appreciate her efforts to create Fernwood fitness Narre Warren a safe place !
Fantastic experience: I have been attending Hypoxi Narrewarren for 4 months . To date I’ve lost 12 kgs. Hypoxi is now part of my routine because it makes me feel good and happy. I am having a healthy lifestyle. Nicole, Lainey have been amazing and always so friendly, professional and welcoming daily. Thank you Hypoxi
Fantastic experience: I have been a member of Narre Warren for about 25 years and I could not recommend any other gym to be in ! I have done the Fiit program for lots of years and recently stopped , but TODAY ,I was in doing my own workout and Nicolle and Sarah have encouraged me to come back to the program .. I am so excited to be back with my Tribe !!
Fantastic experience: My self care journey started when I decided to be a member of Fernwood Fitness Narre Warren. Doing classes and workout bring back my self confidence and meeting new friends is a bonus. Karina Hardy is an amazing trainer. She's my favorite trainer . She was so energetic and lively. She was approachable and I'm enjoying her classes.
Fantastic experience: Best morning classes to get you going for the day.
Negative experience: They will not allow you to close your contract without attending the store. Absolute scam. continued to charge me for months afterwards, and refused to email me the form to cancel it, even though my contract was up. They won’t be getting a single cent from me.
Negative experience: Talk about burning bridges . I didn’t have a good experience here, at all. Long story short , you could be dying and you still wouldn’t be aloud to get out of your contract . Good luck getting help or support of any kind , very rude. Even when dealing with head manager of the gyms in Melbs head office or whatever , so rude , not helpful at all . I wouldn’t recommend getting involved with this gym . Some of the trainers were really nice but in terms of management , never again .
Hello Alex, We would be happy to discuss your concerns further. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system or past or current members.
Fantastic experience: Great place
Thanks Noorsidah!
Fantastic experience: I began hypoxi at fernwood to lose weight and help my joint pain. Knee and hip joint pain have decreased dramatically. Lainie and Nic are amazingly supportive. Recommend hypoxi. Thankyou
Thanks Vannessa! Glad you have been loving HYPOXI and our team in the studio!
Fantastic experience: Been enjoying Fernwood Narre Warren now for 6 months. Reception girls are beautiful & always very helpful. I’ve found myself addicted to their Reforma Pilates with Marii. She is very knowledgeable and is very good at explaining techniques. I have seen benefits from 3-4 sessions a week
Thank you so much Tracey! Glad you are loving it :)
Fantastic experience: Fernwood Narree Warren gym is awesome to train at. Their Pilates classes are amazing and each instructor is wonderful and helpful when showing you how to use the Pilates machines safely and explaining each exercise. I had a Pilates class this morning with Mariia and she was an incredible teacher. Keep up the great work Fernwood team! Awesome work ! :)
Thank you Helen!
Fantastic experience: My experience at the Saturday 7 AM Reformer Pilates class with Mariia Hozha is amazing. Mariia has a calm and soothing voice, patient with a beautiful disposition. She is very knowledgeable and very passionate about what she does .Mariia is the reason I have been going back to the Reformer classes . Thank you Maria for the inspirational cards you share with us , it makes my Saturday!
Thank you so much Cecilia!
Fantastic experience: I have been doing reformer for years now I absolutely love it. I attend 5 times a week. All of the instructors are extremely caring and helpful . I have a few injuries and they are always considering my needs . I can’t recommend Fernwood Narre Warren reformer enough. Keep up the great work girls .
Thank you so much Marion! So glad you love Reformer Pilates with us!
Fantastic experience: I look forward to my Reformer Pilates classes. Instructors, Maria, Nadira and Lisa are all so experienced and knowledgeable, supporting each individual with their specific needs and capabilities. I have had a positive experience so far. A huge shout out to Maria who has been tremendously supportive over the last 12 months when I worked through some challenging times. Thanks Ladies.
Thanks Manjeet, we love Mariia too!
Fantastic experience: Maria is fantastic, very knowledgable, helpful & friendly. I really enjoy all of her classes so dynamic & its always different!
Thanks Rachelle!
Fantastic experience: I’ve been this stadio for almost half year. I love the stadio very much. It is always nice and clean and my reformer Pilates instructor Maria is always preparing different activities for each lesson.
Thanks Mayu!
Fantastic experience: I love this gym. It’s so close to home and has all the amenities you could need. The equipment is all new and up to date. I always feel comfortable and safe in the environment as it is a women’s only gym with 24/7 access and convenient parking right outside the door. Staff are very friendly and always helpful. Not only is there equipment that you can use at your own pace and schedule, there are many classes you can choose from as well. My favourite is the reformer Pilates, the classes are amazing and Maria is great at what she does! Highly recommend this gym!
Thanks so much Danica! Glad you love the club :)
Fantastic experience: Joining Fernwood Women’s Only Gym has been a transformative experience for me. From the moment I walked through the doors, I felt welcomed and motivated by the existing members and expert staff. The gym's environment is incredibly empowering, tailored specifically for women’s fitness needs and goals. The variety of classes and personalised training options have been game-changers for my fitness journey. I’ve noticed significant improvements in my strength, endurance, and overall well-being. What stands out the most is the genuine care and encouragement from the trainers. They are not just knowledgeable but also incredibly motivating and helpful, always ready to offer advice and celebrate progress. This support has been crucial in keeping me committed and excited about my workouts. Fernwood has truly changed my life, not just by helping me get fitter but by boosting my confidence and self-esteem. I highly recommend this gym to any woman looking for a positive, motivating fitness environment. It’s more than just a gym; it’s a community that uplifts and empowers.
Thank you so much Alicia!!
Positive experience: Amazing friendly staff Always greeted with a smile
Thanks Kristy!!
Fantastic experience: Amazing facility, top equipment and great environment. Good service with friendly staff!
Thank you!
Fantastic experience: Great gym I always feel comfortable safe and in the environment as it is a girls gym with 24 hr access and parking right outside the door for convenience. Staff are friendly and helpful. Plenty of options for your fitness levels, trainers will coordinate a fitness plan for your ability and progress forward. If this sound like something you would to be a part of give the friendly girls a call at reception
Thanks Sue, we love seeing you in club :)
Fantastic experience: Have been going to this gym for over a year and love it! The staff are all really friendly and it is an amazing environment to be apart of.
So happy to hear Grace, thank you!
Fantastic experience: Favourite gym that I’ve been to - good value for money with all the services you get like the sauna and group classes.
Thanks Madi! SO happy to hear <3
Fantastic experience: Love their group fitness classes, super fun and makes coming to the gym easier
Yay thanks Charlotte!
Fantastic experience: The staff at Fernwood Fitness are friendly, knowledgeable, and always willing to assist. They provide personalised attention to members, offering guidance on equipment usage. This level of customer service contributes greatly to the positive atmosphere within the gym.
Thanks so much Demi for the kind words!
Fantastic experience: What a great gym for workout! Maria reformer Pilates instructor is my absolute favourite❤️
Thanks Olena, we love Mariia too <3
Fantastic experience: Love this studio. It feels like a second home for me
Thank you Mariia! <3
Negative experience: lame
Hello, can you please confirm if you are a member of the club? We would be happy to discuss your concerns further. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system.
Negative experience: Disappointed in the Customer service. Very rude. Updated reply: Yes I am a member ( have been for years) and this is a true review. I have also called up and had a conversation with the manager. I have read some of the negative reviews here and I can confidently say that they were deserved. No one would go to the lengths of making up false reviews for no reason for a gym. Maybe people have left these reviews because Fernwood Narre Warren has room for improvement. Instead of disregarding the complaints perhaps use them to improve customer service.
Hello, can you please confirm if you are a member of the club? We would be happy to discuss your concerns further. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system.
Fantastic experience: This is the best gym. I was a member years ago and I’m so happy that I came back, it’s even better now. The environment is welcoming and really motivating. The gym is set out in a way that makes it easy to navigate around and there’s no intimidation factor around the weights area like many other gyms. Teresa, one of the PTs is amazing and I’d highly recommend. I just need to try the infrared sauna-another new addition! Thanks Fernwood Narre.
Thank you so much Christina!
Fantastic experience: I recently did a 4 week Hypoxi package at Fernwood. I found the facilities to be great and the staff to be super helpful and amazing. My main trainer was Errin and i found her to be so personable and easy to talk to as well as having the knowledge and encouragement for Hypoxi. I would recommend Errin and the team at Fernwood to anyone who is wanting support whilst achieving results. Thank you ladies.
Thanks so much Georgina!
Negative experience: disgusting staff who are money-hungry people. Avoid at all costs
Hello, can you please confirm if you are a member of the club? We would be happy to discuss your concerns further. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system.
Negative experience: Worst experience I have ever encountered. I was misled and told lies about the gym to get me to sign up. I became aware of these lies on the day of my membership started and cancelled immediately. However, the company without my permission or any knowledge (no email, no bill) illegally took over $400 out of my account. this was the cooling-off period but I was charged for 12 months. I disputed this with the bank and got my money back however they are claiming I "stole" money from them. They are now harassing me saying I owe them $507. When I try to contact them they refuse to talk to me, ignoring my emails and calls. DO NOT GO TO THIS PLACE. They will steal your money (I had to block their accounts and even change my card). They lied to my face to get me to sign up, they are disgusting and have no morals. Do not reply "contact us here" I have sent many emails and you ignore me. they are money hungry and terrible people please don't go anywhere near this horrible, immoral space. You should be ashamed of yourselves and the damage you do. EDIT 17/07 still havent been contacted by anyone even though you said "will contact" in your reply. more lies from your horrible company. You ignored my calls and emails and I was never given any offers do not lie. I tried contacting you, but instead you stole my money and never assisted me
Hi Bethany, we at Fernwood always stive to conduct our business in a open and transparent manner. Our team tried to reach out to you and along with the admin team, offering options which were declined. The cancellation fee was informed and is in line with the length of your contract you chose. Our team will reach out to you again in hopes of finding a amical resolution.
Fantastic experience: I love the Reformer Pilates Classes at Fernwood Fitness. The Instructors are experienced, knowledgeable and encouraging. The atmosphere is wonderful.
Thanks Larissa, glad you are loving it :)
Fantastic experience: Fernwood is an excellent ladies gym, with a clean and friendly environment. The staff and team are always welcoming and friendly. I would highly recommend this gym to anyone!! ☺️
Thank you so much Valma :)
Negative experience: terribe gym absolutely terrible
Hello, can you please confirm if you are a member of the club? We would be happy to discuss your concerns further. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system.
Negative experience: I don't recommend this gym cause the worst gym I ever joined, they are very unprofessional and unorganised. They staff are very rude and useless. The machine are not working properly always not in use there no wipes and tissue. The don't help and find a solution for their customers.
Hello, can you please confirm if you are a member of the club? We would be happy to discuss your concerns further. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. We would encourage you to contact us via email at [email protected] or 9705 1999 to discuss further. We would reach out directly to you, but the profile name does not match any on our system.
Fantastic experience: Great gym. Only gym l have ever stuck at and there has been many. Fantastic friendly instructors Feel very welcome.
Thank you Michelle for your lovely feedback x
Fantastic experience: I love these classes! So motivating and I feel like it sets me up well for the day!
Thanks Glenda, we love seeing you in the classes x
Fantastic experience: Karina is absolutely wonderful, love her classes so much!
Thanks Madina , Karina loves seeing you in her classes x
Negative experience: AVOID THIS GYM ( ANY FERNWOOD), they are extremely rude and racist. They say that they “empower women” but they just want to take your money.
Hi Regina, Could you please confirm if you are a member at Fernwood Narre Warren? We cannot find you in the system as a current or an ex member. Unfortunately, there is a lot of misinformation spread via false reviews that have been left which are quite damaging to a small business like ours. If you can please confirm that you are a member in our club, we would absolutely assist you with your concerns or any issues, you can contact us on 9705 1999. Thank you.
Fantastic experience: I love all the classes I have tried at Fernwood Narre Warren. The classes are fun and friendly . The trainers and staff are knowledgeable and helpful and you never feel like you don't have support.
Thank you Karen!
Fantastic experience: I joined to start reformer Pilates and I’ve never looked back. The trainers are outstanding and so supportive and the gym itself is always clean full of smiles and easily accessible.
Thanks so much Jess!
Fantastic experience: Reformer Pilates at Fernwood is great. All of the instructors are very knowledgeable, helpful and encouraging. It’s a great workout.
Thanks Kate!
Fantastic experience: Staff are always friendly and willing to answer any queries you have Hypoxi is awesome
Thanks Ann!
Fantastic experience: Positive, uplifting and comfortable atmosphere, and so many options from machines to classes plus other great benefits and add-ons. I am practically a member for the Ubound classes alone, which are intensive + SO fun and Teresa is an incredible instructor and trainer!
Thank you Sarah!! :)
Negative experience: NOT RECOMMENDED! WORST GYM I HAVE EVER JOINED! And reading the other reviews EVERYONE HAS THE SAME ISSUE WHEN THEY TRY TO CANCEL! It is worth complaining about this gym to consumer affairs! BTF is so much better than this and better classes. Some trainers can be rude ! Read the fine print on the contracts. Make sure you get everything in writing as they are dodgy when it comes to charging you extra ! I joined a FIT30 challenge and they keep charging even after the challenge until you contact them. And even after that they will charge you twice before cancelling. They claim that it was made aware that upon joining this challenge you will need to contact them to cancel, however this was NOT communicated to me and I asked them to check their phone records for clarity. This is their way of making money out of their customers. Unlike other gyms they make it so tight and does not consider any special circumstances.
Hi Chalani, it is always explained when joining any challenges we have in club, that if there is an add on component such as FIIT30, you would need to let us know if you wish for it to stop. The idea is that everyone continues on after the challenge, which most members do, as the challenge is a bit of a kickstart for your health and fitness goals. You had not advised the club that you wish to stop FIIT30 after the challenge and even had participated in some FIIT30 classes after the challenge was finished. Your membership contract is sent to you via email at the point of joining with us and the cancelation and freezing terms are explained to you also. The 2 final payments are to make up your 30-day notice period when cancelling which is applicable to any of our memberships here regardless if you are within or outside the minimum term. Please contact us at [email protected] if you would like to discuss your concerns further.
Fantastic experience: Really enjoy my Reformer classes with Lisa She is always motivated and varies our classes to give us new challenge exercises
Thank you Kerrie :)
Fantastic experience: Great class with Lisa today Always something new to push us and strengthen different muscles
Thank you Beverley :)
Fantastic experience: Great class, working all parts of your body. Lisa makes sure we do the exercises correctly and also makes it fun. Because she gives us a good workout. Feel great afterwards and look forward to going back. I have issues with my knee and back and this has been the best form of exercise to help with my issues. Thank you
Thank you Yvonne :)
Fantastic experience: So love going to Fernwood Narre Warren ! Fantastic instructors and overall a great gym
Thank you Andrea :)
Fantastic experience: Gyms use to feel so daunting but Fernwood has always made me feel comfortable and it’s allowed me to enjoy working out!
Thank you Jazra :)
Fantastic experience: Great gym. Never seems to disappoint. The staff are friendly and helpful. Being an ex member I found itit easier to return to Fernwoo narre Warren as it offers diversity in classes and services.
Thank you Danjen :)
Fantastic experience: Fernwood is a great 24hr gym with a good range of classes and ample exercise equipment. The staff are wonderful and always happy to help. Would recommend fernwood to any ladies wanting a comfortable and supportive gym environment!
Thanks so much for the kind words!
Fantastic experience: Fernwood Narre Warren is a very welcoming club that embraces all women. Thank you Fernwood Narre Warren and your awesome instructors for consistently providing fantastic classes. I love doing Reformer Pilates as I learn something new and are challenged. I wouldn't change it any other way, thank you!!
Thank you so much Sue! So happy you are loving it! x
Fantastic experience: This gym is amazing..
Thank you Zarmina! x
Positive experience: I was working out for almost 6 years before joining the gym at home and l always had a mindset about all the gym that I may not have as much privacy as I have at home, but this gym which is my first every gym for the past 3 years now and it’s my home and it’s my therapist. The staff are incredibl.
Thanks Khatera!
Fantastic experience: Wow, what can I say. Fernwood Narre Warren is a great gym. The staff are always incredibly helpful, supportive and friendly. They make everyone feel welcome & comfortable. The equipment is great and if there are ever any breakdowns they are always quick to fix it. Gym is always clean too. Wouldn’t want to go anywhere else
Thanks so much Suzanne! So happy to hear! xx
Fantastic experience: Excellent gym I'm happy to select this place for my workout
Thanks Rahil <3
Fantastic experience: Love the Pilates instructors- really feel they set challenging targets to improve fitness and flexibility. Thanks Maria and Nadira!
Thanks Lyn! So happy to hear!
Positive experience: I had a lot of gym anxiety my first time signing up but fernwoods gym and inviting staff helped me feel confident in the gym and attend regularly. The classes are great and a good source of motivation.
Fantastic experience: Very happy place to came and work out, staff are very helpful and very friendly.
Thank you so much Nurten
Fantastic experience: Great range of classes which is what I love best
Thanks Carmel!
Fantastic experience: The staff are friendly and welcoming. There are many variety of classes for different levels of fitness. Also included an infrared sauna, body scan weigh in, reformer Pilates and clean facilities. An all female gym so it’s very comfortable!
Thanks so much Jane! :)
Fantastic experience: I love that Fernwood Fitness has so many amazing classes. These classes motivate me to come to gym especially when I'm tired because I don't have to think about what exercise to do. Thanks Fernwood!
So happy to hear Zeinab, thank you!
Fantastic experience: I love coming into gym more now as it’s helping me with my mental health issues and my physical health as I have Crohn’s disease. All the staff are very supportive and helpful within the question that I will ask, even if it doesn’t make sense.
Thanks so much for your kind words Kim, so glad you are loving it! :)
Fantastic experience: Amazing gym, always felt comfortable and supported with a great group of girls always looking out for each other. Love the ability to go whenever I want and always been pushed to new limits with classes and challenges
Thanks Monica, we love having you!
Fantastic experience: Best gym with the best people !!! So grateful to have such a supportive community around me <3 wouldn’t go anywhere else !
thanks Jordan!
Fantastic experience: I love coming to train here, clean facility and super friendly staff , great work girls!
Thanks Patricia!
Fantastic experience: I love that it’s all females, welcoming and clean gym!
Thanks Kira!
Fantastic experience: Great girls that work at the gym and always welcome me with a smile and greeting. feel so comfortable being there and always supported. when i signed up for my membership Amy B was very helpful with all the information and have loved being there
Thanks Lauren <3
Fantastic experience: Very supportive and responsive team and so, so, many variety of classes. Really enjoying my time so far, never a dull week.
Thanks Nattaya , glad you LOVE the classes! <3
Fantastic experience: The girls are lovely and the other ladies working out with you in group classes are so nice and encouraging!! There are lots of free classes and add on options like Reformer Pilates & FIIT30/MAX. I stopped coming to the gym because I had no time and Jess helped me figure out my times and get back into it!
Thanks Binithi so happy to hear, keep up the amazing work! <3
Fantastic experience: Fernwood has such a welcoming environment! Compared to other gyms I’ve been to in the past I feel so much more comfortable at Fernwood! The facilities are great and staff/trainers are super lovely and supportive.
Thanks Amy!
Fantastic experience: I genuinely love going to this gym. The classes are great and I've learnt alot about form and what I should be doing and what targets to focus on but also because the trainers and staff here are so friendly and so welcoming and I never feel nervous staring a class I haven't done before ~ but the members themselves are all so wholesome and encouraging and I really enjoy doing classes with other members. It's all very wholesome and enjoyable. I don't dread gym. I look foward to it.
Awesome Naomi - love seeing you around club!
Fantastic experience: Fernwood narre Warren is an amazing gym that I feel so comfortable in due to being all female. There are various options for all different fitness levels with the classes and equipment. The staff are so lovely and helpful, I would definitely recommend.
Thanks Jaimee! So happy to hear :)
Fantastic experience: Fernwood Narre Warren has become my favourite place. The staff are always so friendly, the club is clean and all the machines are new, what more could you ask for. Highly recommend
Hey Stacey, thank you for your kind words! xx
Fantastic experience: Fernwood is such a supportive and welcoming environment. That allowed me to thrive in not just my fitness journey but all aspects of life, as it help me build my confidence and self belief.
Hey Maddi, we are so glad to hear. Thank you for your kind words xx
Negative experience: Rip off unclear contract once you sign up they take endless money from your account and you cant even cancel your membership before 30 day notice.
Hi Stephen, Could you please confirm if you are a member at Fernwood Narre Warren? We cannot find you in the system as a current or ex member. If you can please confirm that you are a member in our club, we would absolutely assist you with your concerns or any issues. Thank you.
Negative experience: the gym has terrible hours such as closing at 12pm on saturday and closed on sundays, 24/7 hour access is only available for over 18. Told i can go on a student membership freeze (I had exams) free of charge but once off then be told i had to pay a freeze fee, which is more than i was expecting to pay so it was not in my balance and i was also charged a late debit fee (my balance was in my saving account), I should at-least know where my money is going towards. The gym is small, very limited facilities and there are 2 weightlifting sections however one section is nearly always busy with circuit classes so theres only one squat rack for use, i did not realise how bad this was until exploring other gyms especially for the cost of this gym. Cancelling fee was $200 because i had a 12 month membership, plus 2 next debits (so an extra month of being at the gym). I’ve heard and seen other women try to cancel their gym membership and been absolutely guilt-tripped by employees at receptionist about how there is 24 hours in a day and that it depends on how you spend them (some people are just busy people!! Family, work) they should be more understanding and helpful. The locked in contract is so unflexible. Ladies, if you’re interested in the comfort of being with only women go to gyms with female only zones, freeway’s female only area is larger than fernwoods entire gym (2x cheaper too) How is it that a female only gym sells a singular pad for 5 DOLLARS? Female hygiene products already are overpriced for something women have no choice over, it is extremely disappointing and a female’s gym should not be further contributing to that. Upon cancelling my membership they did not send me a receipt or tell me the schedule of my next few payments for cancellation and again the same reject payment fee applied which is so stupid. My experience with fernwood over 6 months has been that its not flexible, unhelpful and money hungry. I have no issue with paying good money for a quality gym but i should at least know where my money is going and this is not the standard. I would never waste my time with fernwood again.
Hi Bethany, it is a shame to hear your experience with our club. Although, we are unable to find your membership details as a current or past member with us, and we would love to call you to discuss any feedback you may have. Please note that for security reasons, your 24/7 access key will only work during staffed hours if you are under the age of 18, however you are welcome to be accompanied parent/guardian after hours. We hope you can understand. We have 4 squat racks in the club for members to use, and the area with our FIIT30 classes are only used for 30 minutes, up to 4 times a day. Our vision is to motivate and inspire women to prioitise their health and fitness even during tough times, and we pride ourselves on sharing that vision with all of our members. Our gym provides a female-only environment that is safe, supportive, and motivating. I would like to clarify that our sanitary products are only $1 in the vending machine. When cancelling your membership, an automatic email will be sent to your inbox detailing the last payment date as well as your last training date - I would suggest checking your junk folder if you are unable to find this email. If you would like to reach out and discuss any of our policies or if you had any other queries, please do not hesitate to give us a call at (03) 9705 1999.
Fantastic experience: Hypoxi has been fantastic for me! It has moved the stubborn fat and given me back my shape in 7weeks. I have lost 6.4 kilos and l am fitting into my clothes and now shopping for a 12 to 14 not 14 to 16. It's quick, easy and the team at Narre Warren were encouraging and shared there own personal stories. I have energy and motivation and I would recommend it to anyone that is wanting great results!
Thanks for your review, Bernadette, we are so glad to hear you enjoyed your sessions and received GREAT results! See you around the club xx
Negative experience: This place is a joke !! Continuing to Harass customers !! The owners r doing it on purpose to get a pleasure out of it. Keep going and good luck is all I can say.
Hi Marie, we are sorry you feel this way. We have checked your account and can confirm you have been an inactive member since 2019 as your account had been cancelled due to unsuccessful fees and referred to external debt collections. If you have any questions, please do not hesitate to contact us at 9705 1999. Wishing you the best
Fantastic experience: I only joined less than a week ago, and been a few times, but I feel like first impressions matter. It is truly already one of the best gyms I've been too. My positive experience started when I went for a tour and ladies struck up a conversation with me in the carpark as we walked in. Then the trainers were so lovely. My onboarding session, people spoke to me and made me feel so relaxed and welcomed. The gym overall is so clean and equipment all new, then in my first class, I had women around me talking to me and helping me out when I didn't know what to do. These might seem like minor things, but in all the other gyms I've been too, no one else, trainer or not, has so much as smiled at me let alone had a chat and be friendly to me. This has helped significantly with the anxiety I had about being in a gym environment, and I'm actually excited to go and try new things (such as new classes!). I also love that I feel safe going at anytime day or night due it being female-only. Best decision I've made, can't recommend it enough!
Fantastic experience: A comfortable environment with great classes and facilities. Ample and new machines, definitely recommend!
Fantastic experience: Great place to do a workout
Hey Melissa, thanks for your feedback! We love seeing you in the club x
Fantastic experience: The most welcome environment with well informed trainers and instructors. They make me feel strong and have helped me change my lifestyle for the better! Plus I always feel safe. Joined Fernwood Narre warren 12 months ago after having never stepped foot in a gym and I’m never looking back
Hey Millie, thanks for the kind words! We are so glad to hear that, we love seeing you in the gym! x
Fantastic experience: I’ve attended Fernwood Narre Warren for about 2 years now. At first it was only to loose weight before my wedding in 2021 and have continued going because of the amazing staff, trainers and beautiful women that I train with.
Hey Alysha, thank you for your kind words and support! We love seeing you around the club x
Fantastic experience: I’ve recently joined Fernwood to get involved in the FIIT30 sessions, and because of this I’ve found my motivation to be active again. The early mornings are so much easier with such a welcoming group of ladies. The trainers are always thinking of new ways to challenge us and what once was a fear, is now my favourite part of the day! Really love being part of such a community!
Hey Kristen, thank you for your lovely review! We are so glad to hear that you are loving your Fiit30 sessions and have found that motivation. We will continue to challenge you (and make it fun!) See you in the club x
Negative experience: This place even doesn’t deserve one star, absolutely outrageous, I have told them I couldn’t attend to the gym anymore because my mother got diagnosed with ovarian cancer and I had to move to Perth to look after her, I have called the gym and wanted to cancel my membership but they didn’t cancel my membership and continue withdraw money from my account till today and still doing it, this is going back to several months ago, unfortunately last month, my mother has passed away and left us with lots of sadness and grief, After that, I was going through a few test and assessments to see if I there is any trace of cancer that I might have because I have lost 15k in a short amount of time and each time when I go through these tests I am so scared and nervous about the results, I am still under supervision of the doctor and doing tests , AND THIS GYM still withdrawing money from my account, SHOCKING!!!!!!!! I am very very very upset ,,,,, So please if you want go to this gym , think twice because they don’t have a sense of being human and money is everything for them, Absolutely shocking, :(
Hi Anahita, We are saddened to hear of your mothers passing and hope all the wonderful memories remain close to you. I am just following up in relation to the review you have left and would like to confirm the following. It is a shame that you believe that our Club, that empowers Women to Shine doesn’t deserve one star. All our staff work very hard behind the scenes and in the forefront to make the gym a pleasant environment for all. The 1400+ active members who attend our club regularly pass on their wonderful reviews and feedback for which we are grateful for. Our aim is to work with all of our members to ensure a positive experience. I am very disheartened, along with the staff members that you have abused on many occasions who are aiming to assist you in this matter. No person deserves to tolerate such behavior in their workplace. I note that you have agreed and signed an 18month ongoing Contract that has a minimum term expiring in November 2023, You had advised us that you were going to Perth temporarily we placed your membership on a complimentary freeze as a gesture of goodwill. As discussed on many occasions we have advised you that there is a cancellation fee to cancel inside your contracted period as per the terms and conditions of your contract. We have also offered a payment plan and offered to freeze your membership again during this time in which you have declined. Whilst you were not using the club, you were aware you could suspend your payments but as you also declined the extended freeze period your membership remained active and debits continued as normal. You had advised us that you were back in Melbourne and were able to return to the club. As discussed today over the phone, you have now agreed to freeze your membership for the next 2 months and we have processed that request for you now. We await your further instruction on how you would like to proceed going forward. Please contact us at the club at your earliest convenience.
Fantastic experience: Amazing gym, staff & members. Staff are always ready to help with any questions. Six months ago, I hated exercise, I’m now there five days a week. If I could give 10 ⭐️ I would. Thanks Fernwood
Hi Jodi, thanks for your review. We are so happy to hear that. We love seeing you around the club kicking your goals!
Fantastic experience: I appreciated consider about my condition and suggested solution. Thank you
Hi Gimnadi, I am glad to hear that we were able to provide a solution for you. We wish you the best through the rest of your health and fitness journey!
Fantastic experience: Fernwood Narre Warren is a great club with a welcoming environment! It has a good amount of equipment which is always clean and ready to use. I recommend this club to any gym goers as it has lots to offer!
Thank you for your amazing Review Katelyn! :)
Fantastic experience: Amazing gym that makes every girl feel welcome. I always feel most comfortable and safe at all hours with Fernwood due to its ladies only environment. Great location, easy upfront parking, friendly staff, clean & organised, great variety of fun classes, and has new cardio and strength equipment! The gym also has a virtual spin studio which you can do your own spin class at any time. Love the black and pink motivational theme throughout the gym! Only small improvements I wish to see in the future is for the gym locks to be changed to a reliable locker system as I'm scared to use the lockers after hours, as sometimes I can't unlock it (but the rules state not to bring your gym bag out on the gym floor), and the bathroom is outdated compared to other gyms in the area, and would love to use a smith machine in the gym! But these minor factors don't outweigh the positive aspects of this amazing gym! Thanks Fernwood for creating and offering an amazing ladies only gym!
Fantastic experience: I love this gym. The environment and equipment are fantastic. It sets me up for a great day when I start my morning there.
Fantastic experience: Compared to other gyms I have been a member of in the past, I feel so much more comfortable walking into Fernwood! The staff are all lovely, great facilities and huge array of classes that are included in your membership.
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