Casey ARC

Fantastic experience: Reece, staff member of the gym is an absolute asset. Very knowledgeable, understanding and tailored me a personal fitness program. Thanks Reece.

Negative experience: Lazy, incompetent staff they hang the phone after you've been on hold for 20 minutes.

Negative experience: My 4 children have been in swimming lessons for a little over a year , we have been lucky enough to have had some awesome swim teachers , unfortunately let down by unorganised and incompetent management with numerous issues around Communicating changes Then we show up for swimming lessons to find my kids un enrolled from their lessons leaving us standing at the reception with crying kids upset they can’t be put back into their classes , no email , no phone call no communication, very frustrating and unprofessional ! Also my asd/ adhd daughter worked extremely hard in her class , Not moving up in classes while her siblings and others did , when she finally did !! they no longer provided certificates as an achievement very disappointing for all her efforts, when her siblings had received certificates to Acknowledge their achievements only to be told sorry it’s New management We don’t know when we will get the certificates !! Very disappointed and sad kids tonight .

Positive experience: Great pools. Wave pool is fantastic. Kids classes are great but can be a bit disorganised since the change in ownership. Otherwise great place for the kids

Negative experience: Unprofessional team lazy managers if you have any inquiries they never get back

Fantastic experience: The pool and gym are 100% worth the price.

Negative experience: What a poor company, Casey arc was looked after by YMCA, and it worked perfectly. Since this company took over it's been terrible. The sauna isn't hot, the swimming pool is at least 5 degrees cooler and most importantly they have disable all the lockers in the building. Why stop something that was working perfectly. So now there is no secure place to put your belongings. Absolute basket case of a place now. Aligned leisure has made a really nice place into a terrible place, I'm guessing because they a money greedy. Get the lockers working again.

Fantastic experience: Love the pool spas excellent perfect heat and u can just relax waves is excellent too the staff are friendly and the Cafe has yummy food and drinks

Positive experience: ⚓ ... the water is wet .... the lifesavers are there .... the people at the front desk are always welcoming .... the showers are warm .... i enjoy my swim

Fantastic experience: Good facilities, sauna is hot! Wave pool is fun. It’s a good venue I use on a regular basis.

Fantastic experience: good pools ¯\_(ツ)_/¯

Fantastic experience: Great froggy pool and I'm addicted to the dim sims and potato cakes.

Negative experience: The water is too cold, we gave our feedbacks many times, many friends quit the course because of the water. The staff are nice and friendly, but the course is too slow, it takes a very long time to get the next level. Other than that, it is good.

Positive experience: An overall good aquatic centre. A number of pools for both play and lane swimming. The wave pool, while smaller than the one at Monash Aquatic Centre, is great. Sauna is nice and relatively hot too. Overall the facilities are clean and functional but are starting to be slightly worn down in places.

Fantastic experience: Nothing to complain about, love coming in the morning for laps

Negative experience: I got kicked out because I was next to a group of boys that was not following what the stuff was saying, I asked why I'm getting kicked out they said 'it's my choice' another two boys was just sitting there or swimming got kicked out because they were Afghan and the stuff thought they were part of the group, I tired to explain but they said they will call the cops on me

Negative experience: Wish I could give it a 0 stars the Afghan manager was rude and kicked me out because i was near a group of boys I ask why I'm getting kicked out he said it's my choice I tired talking to another manager but she said she will call the cops I asked for a refund they said they can't do that because I'm trespassing, if the owner is reading this please tell the Afghan manager to stop kicking people out with out any proof,

Negative experience: I used to take my little sister here and never again. everytime we call up to say my sisters going to be absent today we need to have a makeup lesson! what is this?? why can't you just give us back money that we paid makeup lessons are such a hassle for our busy family and we don't have time for it. Now everytime my sister is sick we still have to let her go because of the stupid makeup lessons.

Negative experience: You need to answer your phone calls and respond to emails, customer complaints email signage(stickers QR CODES, boards) should be available everywhere,) complaints should be allocated a complaint number. You need to have more lockers available, with broken one fixed ASAP. You need to have locks fixed in changing rooms. Days when it is really busy, you need to have security staff to assist the lifeguards. I know nothing is going to happen, but I will like to see it get better.

Fantastic experience: Jovana the personal trainer at the gym at Casey arc has met my wife on the 20/4/23 Jovana has gone out of her way to give helpful advice regarding nutrition and exercise And has thereafter regularly made it a point to check how she was fairing I would like to give her an extra pat on the back

Negative experience: I have been ringing them since yesterday and still haven’t managed to get through to a human. Still getting the same message that they’re flooded with calls and are unable to answer my call, and to call back later. Also had the option of leaving a message, which I did, but never got a call back. I gave up after two days of calling them.

Negative experience: Whole centre run by very arrogant, disrespectful staff, on Friday came from long distance and stopped me not to allowed as it was about to start a some special event, came after 10 pm , locks were released to use 24 hours. If I am in the managing committee will fire who was in charged the evening. What a waste of public money

Positive experience: Our daughter has been doing swimming lessons here for a while now and she really enjoys it and the feedback from teachers. On the other hand, sending them multiple emails requesting them to help us out got ignored & As an added annoyance, the sales assistant that booked her in for another time, Got the teacher’s name wrong and didn’t say there is going to be a replacement which was 5-10 mins late & didn’t even finish the full 30 minute lesson!!

Negative experience: Very unhappy . Have had a great experience since having my son in lessons since he was 6 months old but for the last few weeks the water has been freezing , leading my son to develop croup and other bad colds . He is immunocompromised and loves the water and the class sizes are too big 8 to one teacher is ridiculous. We have complained 4-5 times now and we repeatedly got shut down by swimming leader Jen when we complained last week and this week . We called out the temp of the water as my son was shivering and his lips were going blue .

Fantastic experience: The Casey ARC cafe is a great place to visit after a good swim! The lady that works there regularly is very kind and welcoming. I highly recommended the hot chips, they come in a generous serving size for the price. If you come in the morning, the chips are hot and fresh! My dad has the cappuccino regularly, and says it is also good quality. There is ample seating space with a nice view of the pool from above. (9.5/10).

Positive experience: This is a large and fun area with facilities for keep fit as well as the wave pool excitement. Our kids really enjoy it here. Our minimal contacts with staff are fine so why the three stars? There seems an underspend on cleaning. I guess my question is how often is there a “deep” or spring clean? The tide ring on the tiles of the wave pool is something to see.

Negative experience: The pool is not bad but one of the old swimming teacher and a life guard with blonde hair need to learn how to talk to people politely.They both responded me very rudely when I ask a pool noodle for my little girl.Very Disappointed.

Fantastic experience: I was pleasantly surprised by the helpful service I received from an employee in the gym called Reece. I have a bad back and he was more than happy to provide some advice and encouragement.

Fantastic experience: 5 stars to Fior for being polite and explaining the membership process in detail, making the process easy and smooth to sign up. Value for money rates for access to both gym and pool.

Fantastic experience: What a pleasant experience. Debra was amazingly friendly and helpful. She went out of her way to help us with our request. Thank you Debra

Negative experience: I have tried to contact cafe team leader and the administrator for my child swimming lesson invoices for last year for the last couple of month. For some reason I either getting from the admin that she was giving the invoices without my child's name or from Deanna with the incorrect dates. I have written a number of emails, store visit, or phones calls. Requesting a call back but with no call backs or email reply with correct information. I need to know who I can escalate this matter further. Why it is so hard to simply getting some invoices for my child swimming lessons. Thanks Lin.

Fantastic experience: 좋아요 수영장 특히 좋아요. ㅣ

Positive experience: The facilities are good, but they charge you a $10 late fee on your membership, and the gym lockers don't work.

Negative experience: Aggressive and rude staff member, try to almost punch me for taking my 4 year old daughter into the toilet.

Fantastic experience: What an amazing facility, I have multiple sclerosis and wheelchair dependent, can't access shower at home CASEY ARC accommodated my disability needs THANK YOU ALL. 1st shower in 5 weeks, sponge baths don't cut it. 10 stars from me .

Fantastic experience: Best swimming pools and amazing service.

Negative experience: This rating is for the pools only. It’s always cold in the pool. I’ve repeatedly mentioned it and asked them to post the temperature publicly but it doesn’t get any better. Way too many swimming lessons, squad and school groups booked so members struggle to swim safely.

Fantastic experience: Love this place clean,disability friendly.friendly staff ❤️

Fantastic experience: Excellent gym, swimming and aquatic facilities. Best in the area for sure.

Positive experience: Everything pretty much under the one roof.... but membership is a bit pricey.

Positive experience: After the long renovation the place looks really nice, the staff are friendly. A good place to take the kids for a swim.

Negative experience: Come here if you want your stuff and car stolen. No security. Staff know but don’t care.

Fantastic experience: love the facilities. The sensor operated hot shower is so good. Highly recommended.

Fantastic experience: Always been an excellent place to come and swim, sauna, spa and gym.

Negative experience: Aquatics dept - the new layout in program pool is a shame. I feel sorry for the parents who pay for the lessons, and 7 year olds asked to swim in knee-deep water ( sighting safety issues )

Fantastic experience: Excellent facility and staff. I have been using this facility for more than two years and am very happy with it. Keep doing the good work.

Negative experience: I received the call regards Survey on 12pm 24th Jun, and I haven't finished my words and the guy want to end the call. Does you really wanna survey from client or just dealt with the work?

Negative experience: One of friend’s car keys were stolen from Gym’s lockers and his car was stolen, the administration of the Gym did nothing. Everyone reading this review please don’t trust Gym’s lockers.

Fantastic experience: Recently discovered this place and the kids cant get enough of it. the wave pool is fantastic as well as the hydro bath and spa. great family friendly changing areas and friendly staff.. Lockers need to be fixed but i'm sure that will happen in time

Positive experience: It's a good leisure centre. Multiple indoor pools on site - for littlies to laps and waves. The spa always looks a little crowed ( compared to pools) and is an extra cost. There a a very well equipped gym and lots of exercise classes. Cafe on site and plenty of parking available.

Fantastic experience: The staff are always super friendly, gym equipment clean, pool areas clean and the classes are awesome! Very affordable for what they provide.

Fantastic experience: I really like this gym. The membership includes regular program checks with trainers to make sure that you are reaching your goals. All the staff are super friendly. :)

Fantastic experience: Great local swimming pool with all the amenities in one! Very glad I discovered this facility, the sauna is on the smaller side and can get super busy! Head in early to avoid the rush on weekends

Negative experience: Very poorly managed, unclean facilities and rude staff. No clear communication channels between the team; and their membership/payments system needs an update asap. I expected more from a place that’s been running for 20+ years. Overall a very frustrating experience for a customer.

Negative experience: No one showers before jumping in the pool. Some enter the pool with their outside clothes. I understand some people for various reasons choose to cover themselves and it is totally fine . They should bring a new set of clothes to change before entering the pool.

Fantastic experience: I can't believe it wasn't busy on Saturday in January! Great facilities.

Fantastic experience: The best place to learn and practise swimming. You will have the nation's best swimming teachers here to teach you learn swimming. I thoroughly enjoy my time at Casey ARC. I highly recommend people to have a go if you want to learn swimming.

Negative experience: Zero Stars…poor gym trainers quality..with a full membership paid to cover everything, maybe used Sauna and swimming pool without interruptions. Yet when it came to the Gym, they have the poorest personal trainers!!! Zero customer service once they get the monthly fees!!! And for example a trainer spend 15 min annoying me by not explaining herself clearly in a very odd way!! how to do a very simple exercise…..she was Ok the first two months with a clear loss of weight progress and muscle build reflected good on my family, until one day I asked for her name personally just to continue the fitness program….!!! That’s suppose to be a good thing for the whole team but it seems the supervisor didn’t like that !!! …and myself didn’t like this annoying attitude thereafter during a simple exercise. I Cancelled membership and cancelled the swimming school for my kids…..and forbid my friends to go there……!!!!! I still don’t remember the names….I think Jovana was the trainer’s name and her supervisor with grumpy face I don’t remember her name…!!!

Fantastic experience: Great time chems were greatly balanced (it takes a while to get the eye burn) i like the way they split the 50m into 2 x 25m. I felt 1 of the pools was under guarded but otherwise realy well set up and guarded. I think theres a wave pool there but i dont know and or didnt know it was running

Fantastic experience: A membership here is value for money, hands down. For less than $25/W, you get access to the pools (and sauna/spa), access to a 24/hr gym and ALL their classes (which come under different categories - aqua aerobics, cycling, small group sessions and the "Les Mills" brand of classes. Let's not forget the few random yoga classes) I am very impressed with this place.

Negative experience: Worst place to swim. Very un hygienic. It’s always full of older men just watching everyone from the spa so their is no way you can go there. The kids swimming lessons are a joke, my son went there for 9 months and every week the classes were getting bigger and bigger and their was so room (the lanes were ridiculously small) and no time to teach them all, one week it was 9 children to 1 teacher. I addressed my concern and issue as we pay for him to be safe in the water and they disregarded it. So after 9 months we ended the lessons and he is no better off then when we started in January. Gross place

Negative experience: Very unimpressed! Customer service was terrible and the swim lessons are very low standard. Class not very well run structurally, very little feedback and no physical correction while they are swimming. Would not recommend. Also to try the class i had to sign up with direct debit as they they don't offer a trial, had to pay 2 weeks in advance (no issue there) however when i asked to cancel they said that I would need to pay for the next 2 weeks. So total a month just so I can try the classes.

Negative experience: Opens late on weekends, 8am. Change rooms are in very poor condition and the showers have a 30 second time limit before going cold and automatically turn off.

Negative experience: The swimming lessons are cramped and I can’t swim properly for all the kids squashed next to me. Whenever I try to do freestyle I bump into someone else, and when I do backstroke, water from everyone else’s splashes fills my nose and makes me cough. The family showers are nasty. I hate going there. It makes my skin crawl. The wavepool is nice, but the baby pool has a lot of chlorine in it. When I’m looking after my sister in there, sometimes the water goes in my eyes and they turn red. Sometimes the pool temperature is considerably colder too

Negative experience: Terrible experience. The classes are always full and have been on waiting lists for months to get classes we want. Facilities are always unclean and staff are never friendly or willing to help. Everyone is always passing your questions onto someone until you give up. Not to mention how difficult it is to cancel membership. It took us more than 3 weeks to cancel our memberships and during that time we were still getting charged.

Positive experience: Very poorly managed facility. Looks very grand from outside because of the facade. Honestly, I have seen people gate crash while we swipe to get in. Many of the lockers are way too small to hold your gym or swim equipment and many don't work either. The gym equipment is dusty, rusty and some equipment, especially the rowers and assisted bench press are not serviced. Many members don't carry a towel or clean the equipment after use and this is not enforced. I have provided feedback on my experience to the YMCA as they have asked me via an email and I haven't heard from them yet. Having had memberships in Aqualink Box Hill & Nunawading, may be, the standard of service and facilities I had used/or was provided at these centres, was way too excellent, including the staff members. Hope the standards at this centre improves.

Negative experience: Was really excited to take our little one here as I haven’t been since before COVID and use to be a member. The baby pool was cold when we arrived at 10:30am on a Sunday, and didn’t start to get heated until after 1.5 hours of our arrival. What the 1 star is actually for is the absolute disgrace of parents room that shouldn’t have even been open to public use! Only two of the multiple parents rooms had a change table and shower. The one available room had what looked like to be old dried blood on the baby change table, old used bandaids on the floor and no shower head on the shower hose. It was foul! I have no nice words to describe the state of the family rooms and for a centre which encourages families this was absolutely below par for anything that a young family should have to utilise! Considering prices for entry - management needs to urgently attend to this pathetic and appalling, state of bathroom!

Fantastic experience: I had an amazing experience with Debbie at the swimming facility who helped us sign up for my son's lessons. She was incredibly helpful and friendly, making the process enjoyable. She creates a positive environment, and I highly recommend her for her exceptional customer service and dedication. Thanks Debbie for making our experience great.

Fantastic experience: I recently visited the swimming pool, and it was a fantastic experience. The pool was clean and well-maintained, and the water was crystal clear. Spa and sauna are clean and always there are interesting and enjoyable topics that others talk. Highly recommend Casey ARC.

Positive experience: This place is a hit and miss! With respect I come here to unwind and relax from the weekly stresses and I always find I get approached by dudes in the spa and sauna (still worth it) and often the staff are in a mood, like the time I had my phone stolen and they refused to hand over CCTV footage to police, so I’m paying off two iPhones to this day. I’d recommend leaving all valuables well away from here.

Fantastic experience: 价格亲民 环境舒适 是全家游玩的理想场所

Positive experience: いい体験でした。

Positive experience: Хорошо

Fantastic experience: Nice family facility.

Fantastic experience: My 6 year old had a great time playing, thanks!

Fantastic experience: Swimming lessons are going well. Has improved my child's swimming very quickly.

Fantastic experience: Great pool and facilities. Gym is awesome too. Love the sauna and spa in winter.

Negative experience: Hi. The swimming pool is very dirty I don’t know why don’t clean it up, The steam room sitting bunk is unstable very dangerous

Negative experience: Ripping people off charging $2 for 1 mask Unmainted the sauna cra ked damage seats tiles filthy Untrained staff with no empathy no zkills

Positive experience: You go in, pay your money, swim..everything we expect! Loads of lanes on a Sunday and helpful staff. Only issue is the state of the lockers.

Fantastic experience: Good service best place team member so helpful

Positive experience: Took our 7 year old grand daughter there. Not too crowded and had a chance to swim in the wave pool. Well staffed with life guards.

Positive experience: The staff are very lovely,the pools looks clean,the wave pool was fun,there needs to be more actives,the food was amazing

Negative experience: Customer service is at its worst. Never picks up the call, and whenever they speak, it's rude. Most of the clowns work there doesn't even know what's happening and what activities are there in the centre. Everytime when I speak to enquire, I get different answers. I will be stopping my son's swimming classes soon as soon as I get a better place. The only reason I am still sending there as I don't have any other options near Narre. Stay away from this terrible place....

Negative experience: Not that great. Pools are absolutely disgusting, and only great for the little kids. Mould everywhere in the pools and even broken rusty ladders. Not great for swimming. However, the showers are amazing! Very modern but apart from that, absolutely horrible.

Negative experience: Please leave a sign saying shower first then swim. I always see people jumping in pool without having a shower. Which is why the pool water is very often absolutely dirty. It made me feel sick many times. My friend got infected and experienced terrible painful ears. My son and other children from my family experienced worst tummy pain.

Negative experience: I've been a member for years but l'm thinking of going somewhere else. The water is freezing! They lured us back in with reasonably warm water & now it's very cold again. No wonder the classes are getting small! The poor instructers often don't have the right equipment to do the class either ie: mic. Bad standards all round!

Negative experience: Filthy pools filled with mould, tiny pieces of tissue paper floating all around, one even got in my mouth. Disgusting! Proximity censored showers are modern, but only gives me 20 to 30 seconds each time before forcing me to wait another 60 seconds to re-activate them for a maximum of 3 times. I had to keep changing cubicles every time the showers shut down after only half a minute. Sometimes all the lockers are faulty and are out of service.

Negative experience: When is your wave pool open? Attended multiple times and not informed that it is closed. When asked have been told it is only open on weekends. Why are there no family change rooms? Multiple occasions when coming with a 5 year old we have been forced to use the female change rooms where there are 40-50 year olds standing naked while moisturising their bodies. There is not enough areas open for people to swim in, you have people jumping and diving in and refuse to tell them not to regardless that they are nearly jumping on people. You have no sugar in your cafe... I would suggest anyone who would need sugar in an emergency ie diabetic, low blood sugar go to another pool. There was no concern when notifying staff someone needed sugar and there was nothing adequate in the cafe.

Negative experience: At my first visit to check the premisses, I've been welcomed with " you look lost".... i was working within customer service for an ages and never even tought of so inventive way of welcoming guests whom i want potentially to come back. I gave two because gym and pool looks nice

Negative experience: I'm a huge fan of their 24/7 gym (and I enjoy the quality, range, and cleanliness of Casey's gym equipment) but I've been having problems with their wristband and/or scanning machine for quite some time. Some nights it operates as normal—but on 3 separate occasions THIS YEAR (2022), the automatic doors DID NOT open after the Full-Access membership wristband was scanned. Honestly, it's beyond frustrating.

Negative experience: honestly. i’m just disgusted. really there’s old people inside the kids swimming pool area, and it’s just disgusting really honestly they should do something about it. because the other time my child and me, were at the pools she was in the kids pool while i was watching her . one of the old people came up to my child and was, touching her in nasty areas. she’s under age also just, 6years, old. we left after she came crying to me. i’m just disgusted it’s not okay. other then that the swimming pool is fine , it’s the kids swimming area that’s not fine. but that, the other time i was just there by myself. the life guard yelled at me for some reason. just because i got into the swimming pool i have no idea what’s going on there but just, other then that the swimming pool is fine it’s just the kids area and, how i got into the pool. i didn’t press charges, we just left after wards.

Negative experience: I newly signed a membership contract for one year and last night was my second session in Casey ARC. I wish I would have not signed the membership contract. The hygienic situation of the pool is awful and none of the staff paying attention to it. I saw a tradie came in with dirty work dress, took them off next to the pool, put on his swimming short on top his undies and jumped into the pool straight away. Several ladies were swimming with their dresses on, like when they are shopping (with the normal dresses not swimming dress) who knew if they had their undies on. People going inside dry and wet sauna with their slippers on, some of them sitting on the top benches putting their foot on the lower benches with their slippers on. The water of SPA was very dirty. I talked to one of the staff about the issues and she said they always test the water and no need to be worry. Is this a reasonable excuse? I am so disappointed.

Negative experience: A really annoying gym. When I tired to use the locker it wouldn’t work and such so I asked a staff about it and they told me that I have to ask the receptionist to activate my band to use the locker. I was kinda annoyed about it because they never mentioned this to me before I even sign up. So few weeks later I tried to use the gym at 2am but however when I tired to open the doors guess what? It wouldn’t open. So I don’t know why it’s like that so I search the internet for any information about it. And turns out you have to sign a form just to use it for 24/7 and again they never mention or told me this before signing up and worst part is I have to wait another 3 days till I get approved for the 24/7 access like come on? I really can’t tell if the staff is lazy or couldn’t bother telling me this before hand. So because of that I’m so annoyed and I even wasted my time to figure out these problems myself.

Fantastic experience: Casey Arc was great ! On Friday afternoon I joined the gym and the staff made a program for me to work from and then showed me how the equipment worked and then asked me to go on the equipment and trying out. Because I had never used the equipment before they stayed by my side and made sure that I was doing the exercises correctly. On Monday morning I went back to the gym although I had forgotten some of the exercises and they the staff were good to spend time with me and show again how the exercises on the equipment worked. I would recommend this place to anyone that is starting out just like I am.

Fantastic experience: Have been goung to the pool/gym for 3 months now. It's pretty busy at times, but still enjoyable usually. I do wish the lockers had a sanitisation station with wipes for the lockers. They get a bit yuck and I have to use my own to clean them.... Still worth the membership.

Negative experience: The facility itself is pretty good, this review is in regards to the swimming school only. Do not take your kids to this swimming school. They insist on unprepared submersion which has can have devastating effects to kids comfort in and around water. Our child has not yet recovered from being aggressively "dunked" in his first lesson and still has terrible fear of getting his face wet. I have spoken to multiple parents who have experienced similar at this pool. Take your child somewhere else.

Fantastic experience: This modern facility has two 50 metre pools, small pools for young kids, a wave pool, spa, sauna and steam room, as well as a nice Cafe. There are competent swimming instructors for both child and adult classes, and the whole area is continuously patrolled by uniformed lifeguards. The change rooms are also clean and modern. I'd highly recommend this facility no matter what age you are.

Positive experience: Nice swimming pool and spa but sauna was under maintenance. I loved

Fantastic experience: One of the best swimming centres and fitness facilities in the area. They have everything you can ask for - great gym, sauna, swimming lessons, group activities, showers, plenty of onsite parking. The staff are the best, very helpful and professional. So glad this facility is part of the community in this part of the city.