Genesis Health + Fitness Berwick

Fantastic experience: Staff are amazing, always helpful & willing to help. Friendly atmosphere with plenty of equipment and training options.

Negative experience: Terrible experience and service! Still awaiting a refund after cancelling and still being charged for months and months after. Manager provided no help and I’ve had to contact the offshore team and chase up everyone myself. Heard similar experiences from other people and do not recommend, still haven’t received a refund nearly 3 months later. Working at a gym myself I know the challenges but this has been handled so poorly and don’t want anyone to experience this.

Fantastic experience: I have used this gym a few times as some of my work has been in the area, i have found the staff to be completely welcoming as I'm technically not a member and been using day passes. The gym is clean and the PT i did a session with was great. Good work guys.

Fantastic experience: I’m a local around the area and have been a member at this gym for close to 4 years now. Genesis is absolutely fantastic. The staff are friendly and really create a warm community experience, the gym itself is huge (a lot of space) with a variety of equipment, there is a seperate women’s section, and sometimes heading into the sauna is the perfect wind down after a hard workout. I’ve also noticed there are so many different classes and programs as well, including reformer pilates now. If you want to genuinely improve your body, take care of your mental health and achieve your fitness goals which is what a gym is really for - nothing stands in your way at Genesis in Berwick.

Fantastic experience: Recently moved into the area and was looking for a gym to join up to. Went to Genesis and was greeted by the lovely staff member who's name was Sam. She gave me a tour of the clubs facilities. I Found that Genesis had so much more to offer compared with other nearby gyms. The membership was so well priced with what is included.....huge weights area ,heaps of treadmills bikes,climbers etc and the sauna room is a huge bonus. I've been a member for a few weeks now and highly recommend to anyone looking to join up. Thanks to Sam and Genesis

Fantastic experience: I like this club very much, staff are lovely and equipment is good.

Fantastic experience: Great staff, love being here

Fantastic experience: Have been going to this gym for 2 years now. Have been the experience in Melbourne. The staff is amazing 5 stars.

Negative experience: Me and my partner were very excited to come try out this gym as we have had a couple recommendations to it by some friends, we arrived and spoke to a women named Sam we asked about a trial and she seemed very confused on the fact we had come for a trial even though we had signed up online already for one. She sat us down and asked some very intense questions and spoke to us in a very condescending way. She asked my partner how she was gonna get fit by just doing a 5 day trial and if we think that is going to be enough. After replying and saying we just want a trial to see if the gym is a good fit for us (equipment, amenities and staff) she said that’s cute. The equipment was outdated, areas are small and men in the women’s only section of the gym is just appalling, I don’t understand how they could allow this as this is suppose to be a safe and inviting space for women. A trial is for the customer to try the gym and see if it works for them. It seems like they believed the trial was for them to trial us instead. Wouldn’t recommend purely because of the staff (Sam)

Negative experience: Awful experience. Went in for a trial as I was trying to find a new gym to join. The girl at the desk, Sam, was condescending and rude. I was barraged with questions which I didn’t feel were relevant for a trial and felt immense pressure to sign up. Was asked what my goals were which was reasonable but when I replied that I just wanted to generally improve my fitness and work on my physical health I was asked quite rudely how I expected to do that within the 5 day trial. Only spent half an hour there as the equipment was old and outdated, the workout areas are really small, and there were 2 men in the “women’s area” which I thought was strange as there were 6 staff members there that I felt could be policing that area. Overall terrible experience and even if the gym was good I wouldn’t go here purely for the lack of customer service I experienced. Don’t waste your time here.

Negative experience: "We recently visited this gym for a tour and were pressured into signing a contract with our bank details under the promise of a 7-day free trial with no charges. Despite not planning to join, we felt coerced into signing up. We didn't make it to the gym even once and decided to cancel within 10 days. During this period, we tried to contact the gym multiple times via email and phone, but received no response. Shockingly, they deducted nearly $500 from our account. This is completely unfair. We've called multiple times but received no proper answers or resolution, and they refuse to refund our money. Highly disappointed with their service and lack of accountability." Never ever sign up the membership forms…

Negative experience: Think before signing up,,,they will trap you. careful with the guy at the desk who wont let you go.

Fantastic experience: Awesome gym the staff are very friendly

Fantastic experience: Awesome

Fantastic experience: Amazing culture I will always return for the lovely environment, staff and community feel. Its like a village we all get to know each other and it’s a great personal feeling you just don’t get at any other gym :)

Fantastic experience: Perfect gym for all my workout needs!

Fantastic experience: Amazing staff, inviting setting, good deals and the trainers are so helpful. I've spent many months across multiple gyms and this one has the best equipment by far. Thanks guys for being amazing!!!

Negative experience: I had the worst experience ever at Genesis Gym.Be very careful when signing up for a free trial at Genesis Gym,as you may surprisingly find yourself charged later on.i joined for a 4_week trial and cancelled my membership after 2 weeks but $105 was taken from my account after a month.They required my bank details when I signed up and now no_one is responding to my inquiries or following up.i would never recommend Genesis Gym to anyone.

Negative experience: Customer service could improve. I felt the pressure to sign up as a member was too intense. an occasional casual visit works better for me as I don't go to the gym enough to warrant signing up as a member. Yet when I tried to enter as a casual, I faced a barrage of questioning and pressure, which in my opinion was way too intense /aggressive and it put me off considering this as my main gym

Fantastic experience: I’ve been training here for 6 years, the staff have been amazing, there is an abundance of equipment for all types of styles of training, the other members are also amazing, very nice and whenever i needed help. Awesome gym

Fantastic experience: Great gym and great services

Fantastic experience: Personally love this gym, been here since a year and never regret the decision. A great gym at a good price!

Negative experience: Wanted to explore and try out a new facility so I was fairly interested in Genesis located in Berwick and wanted to see what it would be like to work out there. I signed up for a 5-day free trial pass and the 1st day was quite a disappointment. Customer service and professionalism wasn't great. The staff when I walked in just looked at me like who are you and just said yeah when I said I signed up for a pass. I expected a more enthusiastic welcoming to the facility, as a newcomer and just stood there watching as the guy was getting picked by other staff asking questions and after 5mins did he decide to do a quick tour for me after giving me an iPad to sign the agreement form. After all that it was just touch and go and I decided to try some of the equipment and you can tell it is quite rusty and dusty, and it's not maintained that well all the weight labels on the equipment are peeled off and on the dumbbell towers there all mismatched everywhere. As a current member of Jett's in comparison it was a big difference. I was intrigued by the lady's gym but was surprised to see how small it was with 3 treadmills perched in the corner and a few machines and that's it. I thought it would be a little grander but was quite small. All in all, despite the building being bigger and having extra equipment around and classes etc... what there charging weekly for a membership is not really worth the extra 15min commute to this facility. I realized after each day I went to the gym I was getting messages asking how it went do I want to join over like 3 times. On my final day of my pass, I was told that I could get a 25% discount or extra 10 days free trial everyone kept telling me different things. Also, was roasted as to what is taking me so long to join, there seemed to be quite some pressure in committing to a membership there? But I was not committed and struggled to find the words to that. For the last day of my trial, I left the facility and yeah, the staff didn't even say anything as if I wasn't there. But hey I better off stick to my Jett's gym in Hallam, I had hopes but was let down by the lack of professionalism and customer service by the staff that not equipped to be at the desk. Hopefully for others who go around it will be a better experience! Sorry Peeps just didn't work for me!

Fantastic experience: I think his name is Jordan, But the guy at the front desk is an absolute legend. Love how friendly he is and always ready to help you if you need it! Would highly recommend this place, Its awesome :)

Negative experience: Me and my wife just signed up to the gym..! The guy was very kind and nice. However, the lady at the front desk is very rude when asked for help. Acts as if it’s a crime to seek help as a first timer to Genesis. We were always with virgin active and never had this issue. Need a better customer support. Not a pleasant experience. Cancelling the memberships

Fantastic experience: Best gym

Negative experience: Machines never get fixed, missing equipment never gets replaced. Staff just give you some excuse rather than a resolution. Spoke to a staff member whilst one was there, filled out the online form a few times, nobody ever replied. Went to get a refund under ACL code 55, they said they'd refund X amount but did not and there's "nothing they can do about it". Worst gym I've been to, join a jetts/anytime/goodlife instead. All Genesis have got going for them is a big building.

Fantastic experience: Had the pleasure of speaking with manager Wade, absolute legend and seems like a really lovely person. Your help was greatly appreciated x

Fantastic experience: Excellent 247 gym. Sometimes a bit busy bit u can avoid those times if you wish.

Negative experience: The Gym is running offers like 28 days free trial. Obviously its a marketing campaign. however they deduct money from your account even after you cancel your membership before 28 days. I will share my experience, my 28 day adventure commenced on 17th Jan 2023 and i cancelled my membership on 04th Feb 2023. They deducted payment from me on 07th Feb 2023. I had to go to the Gym and the office bearers apologised and assured that it was a mistake in their system. To till date they haven't reimbursed the amount deducted from my account. Please be aware of this. The coaching zone sessions are good and hence i am rating them 2.

Negative experience: Went in and wait 15 minutes at the front desk not 1 staff member in site, not a great experience and will go elsewhere

Fantastic experience: Been a member since 2017, always happy about this gym. Friendly and welcoming staff, good equipment and well-organised group classes.

Fantastic experience: Convenient location, good facilities and friendly staff.

Negative experience: I don’t usually write reviews but this has to be said, Genesis Gym is the WORST!!! This business is all about screwing over anyone that signs up. DO NOT SIGN UP WITH GENESIS! Lockdown wasn’t easy for anyone but Genesis knew how to make it more difficult by taking everyone’s money while people couldn’t legally goto the gym. When addressing this scam move, they stop all contact with clients and threaten to take legal action!! Biggest mess and waste of time. Don’t get involved with these Con artists.

Negative experience: Genesis Gym is the BIGGEST SCAM!! Worst business I have ever dealt with, absolute scums. Myself and so many others I have spoken to have been ripped off and ignored. They can’t deal with their own clients so send debt collectors to deal with their mess. Taking money from everyone during lockdown and even when we legally weren’t allowed in the gym, they took everyone’s money!! Don’t bother ringing them to talk to anyone because they will not pick up their phone and will lock you out of the building when you need the front desk. Genesis you are a JOKE!!

Positive experience: I could have worked harder!

Negative experience: Unfortunately unprofessional staff rude with there costumers. My self was a member along with my partner and since because of there rude staff and not helping and not listen rude behaviour we decided to cancel our membership, Since 10 march 22 we have been requested for cancelling our membership and we have been visited many time and submitted the camplain for not been cancel our membership, it's been 4 months they still have access in my credit card and still every week they deduct weekly amount. Very soon I'm going to report to the police for fraud and misleading people's credit card.

Positive experience: This gym provides a large selection of equipment, however, a lot of equipment is damaged and not repaired for months. For the high cost of membership compared to other gyms, you'd expect equipment to be atleast maintained more frequently.

Positive experience: Manager (Wade) was great to handle my payment scenario. Little unfortunate the middle men were unable to handle the issue.

Negative experience: I’m actually so annoyed! I thought my weekly payment was coming out as I received no Correspondence saying it was over due until I did receive a text saying my account was over due and they offered to give me a 50 percent discount but then I received another text telling me to ignore the previous text as it wasn’t supposed to be for me and now they have forwarded my account to a debt collection company. I have these texts and I really don’t understand how this happens?!

Positive experience: Prices are on the higher side with the ancient lock in contracts (How are they still around).

Positive experience: I’ve been a member here for over 7 years and have never seen equipment in such poor shape. I asked the owner for tools to tighten bolts on a lat pull down machine and after waiting 10 mins moved to another machine. (Still not repaired) Machine pads are damaged or worn out to the point they fall off while being used. Dumbbells are often loose and need tightening. Seriously guys, they equipment is extremely dated which is bad enough but little to no maintenance is just a joke.

Negative experience: Very poor customer service. The They've charged my account for a few weeks under restrictions and I've contacted them for a refund so no one respond to it. Again, I've sent them an enquiry to postpone the weekly payment as I'm away for a business trip for 3 weeks and again No one respond to it.

Negative experience: Kept taking money out after I canceled in August

Positive experience: Good gym. Has a men's and women's weight room but you find 90% of women in the men's weight room which makes it very busy. Don't go just after morning school drop off.

Negative experience: Genesis Berwick was subtly charging customers during covid suspension periods. Instead of asking customers to be charged to support the club they instead decided to continue charging customers and were probably banking on customers not realising to opt out of paying for suspended services. Sneaky sneaky. I'm out and a word of caution for those who leave, continue checking your bank accounts for any unauthorised charges by genesis even after cancelling your membership I've had a few and looking at other reviews, this club is notorious for not doing due diligence by their customers.

Fantastic experience: Open and space full gym, helpful staff, 24 hrs access, well equipped salon, professional equipment, very clean and covid safe environment, cannot want any more!

Fantastic experience: If you need a gym with lots of class options as well as a great range of equipment then Genesis Berwick is for you! Friendly, professional staff, clean and COVID compliant! You really can't ask for more!

Fantastic experience: Genesis Berwick is the best gym I’ve ever been to. Coaching zone Clare and Lindi are the best. The staff are professional, knowledgeable, supportive and I always feel comfortable. The facilities are nice and clean. 100% satisfied and I would recommend the gym to anyone.

Fantastic experience: Favourite gym I've been at. Great selection of equipment and always good vibes.

Fantastic experience: Love the gym. It's always clean, staff are friendly and helpful. The classes are great and always challenging.

Fantastic experience: Staff were very helpful. Clean and plenty equipment to use.

Fantastic experience: Heaps of space, tons of equipment and a great atmosphere make this gym a pleasure to visit no matter the time of day.

Negative experience: False advertisement on the visit pass. Was given a 5 days free visit pass which clearly stated it is valid for 14 days from the 1st visit. When arrived i was told the pass has been expired and need to be used 5 days consecutively although it has only been 2 visits in the first week. Staff is also not friendly at all. Jasmine is showing attitude when i showed up at the gym. If you are not happy with new members trying out your gym then you shouldnt be giving out the free visit pass at all. Such a false advertisement.

Fantastic experience: I have been to other gyms in the past however the team at Genesis Coaching Zone are so encouraging and inclusive for everyone. I chose Genesis as they offered early morning coaching sessions and I am so glad that I did. I have met so many amazing and inspiring people, both PT's and fellow gym goers. It makes me look forward to my early morning starts. I joined Genesis three weeks prior to our first COVID lockdown. The professionalism and communication in the handling of all changes were outstanding and the cleaning protocols in place make you feel very safe. I would recommend Genesis without hesitation.

Fantastic experience: Love, Love this gym. Felt very comfortable right from the first day. Can definitely recommend.

Fantastic experience: My experience with Genesis Berwick is very positive.CZ coaches are professional, knowledgeable & supportive -thanks Claire.Trainers, especially RPM & body pump excellent.Staff are always helpful while respecting personal needs.

Fantastic experience: Fantastic gym awesome facilities with A grade staff

Negative experience: $20 is very overpriced for a once off visit, especially when the equipment clearly has never seen a service with rusty machines squeaking and dumbells rattling around had me scared to lift them above my head incase they fell apart

Fantastic experience: I'm really loving working out. Heaps of variety with machines and free weights. Staff friendly and other members and friendly too. Great environment

Negative experience: Tried cancelling my membership twice, first time they wouldn’t allow it due to Covid, second time I was successful, but then they continued to charge me. You can tell this place only wants your money, surprise surprise.

Negative experience: We got membership in february 2020 for Me and my partner. But now its already expired 6 months . Still they are taking money from our accounts. Even we have inform through emails to them.I highly not recommended this gym. Lots of bad experience. And if they not ✋ stop this i will inform relevant authorities.

Negative experience: Stay away from this gym. Dodgy contracts.

Fantastic experience: Fantastic experience so far. Qualified staff and good best equipments...

Fantastic experience: Great place and friendly safe!

Fantastic experience: Every one here is really lovely. I’ve been coming here for 2 years to see trainer Paul, who has also since become my coach. Have had great results. Thankyou

Fantastic experience: Kind people and the most accomodating crèche !

Positive experience: Friendly staff members. Talked to Wade the club manager regarding a concern, he handled the issue in a professional manner and made sure I was satisfied with the outcome. I would recommend Genesis to my friends and family.

Fantastic experience: Great atmosphere and motivating environment!

Fantastic experience: Best gym in the Casey area! Wide range of equipment and classes. Great facilities and fantastic staff.

Fantastic experience: Pros - Unbelievably squeaky clean (even amenities) - Both female & male staff are lovely & helpful - An abundance of equipment (some x2) Cons - It's getting very packed @ peak times now - It can become hard to find weights because no **** restacks and staff don't do it once a week - A lot of people don't use gym towels and that my friends, is gross

Positive experience: Great gym! Nice and large space to workout and female only area

Fantastic experience: I spent 16 months at this gym before moving interstate. The staff and PT`s are all awesome. The gym is clean, has great facilities and the range of equipment is fantastic. I highly recommend this gym.

Fantastic experience: Great facilities and friendly staff, would highly recommend.

Fantastic experience: Great gym! Great staff! And great facilities! One of the best in the areas that’s for sure

Fantastic experience: I'm pretty happy with the way Genesis running. Friendly staff, hips of equipment and full of facilities. Really recommend to come and be a part of the team ️‍♂️

Fantastic experience: Genesis fitness deserves a 5/5 for 1) cleanliness! All equipment is clean and has paper and spray to clean anything if it is necessary. The bathrooms are in top shape and always clean and tidy. 2)staff! They are constantly friendly and willing to assist. Whenever you are unsure of equipment or exercises, they are there to help. 3) equipment! The equipment is modern, and great to use. The ladies gym offers intense air conditioning and much equipment despite it being a smaller area. Genesis gym is friendly and offers so much assistance!

Fantastic experience: The atmosphere is amazing and very motivating. The staff are very knowledgeable and inspiring. The equipment too is well maintained.

Fantastic experience: Great gym with friendly And helpful staff. Also great facilities

Positive experience: It's expensive in comparison with other gyms in Berwick but definitely is the biggest one, and it has varoius equipments to use.

Fantastic experience: I have always enjoyed running outdoors but needed to 'mix it up' a bit and was also training for Kokoda so decided to join Genesis - best thing ever! Initially I had a personal trainer do a programme for me which really equipped me for the trek. I feel invigorated and energised and always look forward to going to gym. The staff are friendly and supportive and there is a lot of equipment and different exercise stations so you can always find something to do or use. I Love it!

Fantastic experience: Great gym with all the facilities

Fantastic experience: Have recently signed up and i am impressed by how many classes i have to choose from.The trainers are very professional and provide great classes.

Fantastic experience: Awesome gym, spacious and great facilities

Fantastic experience: Genesis Health and Fitness is AWESOME - I'll explain my WHY. WHY? 1) Friendly staff WHY? 2) Clean WHY? 3) Awesome Coaching Zone WHY? 4) Amazing creche with gorgeous Early Childhood Carers WHY? 5) Relaxed/Non pretentious environment WHY? 6) FUN :-) I'm a Runner and I am a Genesis Coaching Zone Member - I have a great running team I am apart of, where women support each other with their running goals and we have heaps of fun. I was SO happy to find Genesis Coaching Zone Berwick where I feel that same support form the Coaches and other Members. The Coaches are awesome, friendly and always make working out fun! If you are looking for a FRIENDLY gym then come to Genesis Health and Fitness Berwick...but if that's not your bag, you best look elsewhere ;-) Don't let the old stereotype of gyms put you off - nothing like that here...

Fantastic experience: Great gym with really fun training and awesome coaches

Fantastic experience: Conveniently located. Friendly staff who are always happy to help with a smile. There a variety classes and equipment for everyone.

Fantastic experience: Genesis Berwick Club is my go to for de stress. Very friendly staff and classes timetable as well as coaching zone really fits your schedule. The gym has a lot of space and equipment are complete for all your body toning needs. Highly recommended

Positive experience: Good range of equipment, classes and personal training also available

Fantastic experience: I’ve just started at genesis gym recently and I’m so impressed. The people are so friendly and always willing to help. I got an amazing deal which includes a lot more then just the use of equipment and space. The location is also great for me, but even if I didn’t live in Berwick there’s other genesis locations that I am able to use free of charge. Great gym super excited to continue this health and fitness journey with Genesis Gym!

Fantastic experience: Beautiful staff..!!! Impressive atmosphere to get sweat..!!!

Fantastic experience: awesome gym, lovely staff and great classes. Have been a member since 2015. :)

Fantastic experience: I have been a member of other gyms for about 10 years now and Genesis about 6 months. I love it. The staff at Berwick are friendly and I find the staff who run the classes genuinely take the time to actually get to know you. I am a shift worker and so the fact they are 24 hours was the reason I picked Genesis Berwick - and its worked out great. I think the facilities are great and I would recommend the gym to anyone.

Fantastic experience: I will love to recommend this gym to everyone who desperately love to have a nice body. I have been to some other gym and I never had such a nice experience. The staff and the coaches really helpful and motivational. I was really happy because I found the right place to me.

Fantastic experience: Great gym, amazing staff and equipment would highly recommend

Positive experience: Great gym and lot of Zumba class, I just love it

Fantastic experience: Very nice gym with good equipments great atmosphere and a helpful staff highly recommend thanks.

Fantastic experience: Apart from its wonderful location, this gym has got some really good staff that assist you in all sorts of matter. Plenty of equipment, nice music, spacious and well planned changing room with lockers and 24/7 access. These aspects make it a top pick from all nearby ones.

Fantastic experience: Great staff who were very polite and work around your needs. They have a lot to offer with the membership you pay. Its a win win for me.

Fantastic experience: I like the place!