Melbourne University Sport

Positive experience: Terrible parking and the court surface its terrible

Negative experience: Wish staff would pick up the phone, had to drive back an hour to find my lost item when it was a simple phone call away. I called 3x and rang it in front of the staff to make sure the phone was working.

Fantastic experience: Amazing facility so safe and friendly staff

Fantastic experience: Services in Here are nice ,and there are more facilities than i reckon.

Fantastic experience: Taekondoo Rhee, The Best Club

Positive experience: Convenient gym that has all the essentials for a university student

Positive experience: यूनिमेलब में एक वाणिज्य छात्र के रूप में एक वर्ष से अधिक समय से इस जिम का उपयोग कर रहा हूँ, आपकी ज़रूरत की हर चीज़ उपलब्ध है।

Negative experience: Alex the gym trainer is extremely rude. Has no mannerism when speaking and is harsh. Got told that “I can say and do l what ever I want”. Please teach the staff etiquette on customer service.

Fantastic experience: Lots of students, love playing football in the hockey pitch. Lots of friendly people.

Negative experience: Shocking ground... dangerous surface. No drinks available. University and Colleges could do much better. Provide proper umpires, sell drinks/food

Fantastic experience: Been using this gym for over a year now as a commerce student at unimelb, everything you need. In particular I have found the number of squat racks to be useful, rarely have to wait unlike previous gyms. Good vibe and lots of other students using it which is nice. One recommendation to owner would be to move set-up back to old set-up, I prefer racks looking into the mirror. Other than this, fantastic gym.

Fantastic experience: Lots of grounds

Fantastic experience: Good location by under renovation

Fantastic experience: I was playing football and I grazed my leg pretty bad and was in panic and extinguished pain. Someone called the lovely staff over and Peter helped calm me down and patch me up. That was very appreciated given I have no medical experience and my anxiety lead me not to freak out.

Fantastic experience: A nice central spot to have a hit with friends on the court or attend one of the many social events at the location

Fantastic experience: Equiped

Positive experience: Go Renegades. Love going back.

Fantastic experience: I did one of the classes with Lachie the other day and it was brilliant, fun and motivating class. Will be coming back!!!

Negative experience: I canceled month ago, but kept charging me for no reason until today I noticed it. :(((

Fantastic experience: Really good facilities and very clean

Fantastic experience: Visit the campus in autumn is highly recommended. Each corner shows a new colour in a spectacular scene.

Fantastic experience: Great sporting facility! Clean and tidy amenities, large spaces, good variety of group classes to book. The trainers are awesome and super motivating :) Staff is always helpful with bookings and questions. The gym space can be quite crowded at times but there’s a good turnover. I have not tried the pool so far.

Negative experience: 10 years ago, this gym easily ranked amongst the best in the state. These days it’s hardly worth the money. The cardio machines are dilapidated and frequently malfunctioning. They don’t appear to have been serviced or updated in at least 5 to 10 years. The generic weight machines are a strange choice, given the previous machines here were top quality. The building itself is frequently dirty, machines often have used tissues sitting on them for days, which is surprising given the last years of the pandemic. The opening hours are completely baffling. I’m not sure who the people managing this place think the clientele are anymore. Other local gyms have now overtaken this once-upon-a-time great institution in equipment, hours and cost. It’s a shame.

Fantastic experience: Great place for a game of basketball and volley ball and plenty of parking.

Negative experience: I have been a member of this gym for 10 years and have just cancelled my membership. While I believe the facilities are generally good, there are a number of significant short comings, that mainly stem from poor management and a lack of transparency. This is fueled by the fact that for many years they have had a captive student population as their main customer base and I believe have become lazy in their willingness to listen to feedback and change policies for the better. These can be summarised as follows: 1. Court Hire - There is a lack of common sense and communication with regard to their booking system. They do not provide support for social clubs that have been going for many years. Instead they make block booking for these clubs more expensive and cumbersome and at the sake of the student population who attend. Any communication from the person managing this service is slow or non-existent, making it very difficult to provide feedback and/or submit requests. When responses are received they are usually terse and inflexible. 2. Gym Equipment - In general the gym has good equipment, however, bad decisions on removing certain pieces of useful equipment and placing pieces of equipment very close to one another have been made. Reports on broken pieces of equipment are not actioned i.e. the incline bench remained broken for many months. 3. Poor weekend/holiday opening hours - To pay a premium for gym membership and then being limited to a gym that closes at 5pm on a Saturday and then is closed early and on all holidays throughout the year leads to frustration and having to pay to attend other gyms that are open. I think the poor opening hours have also been voiced by others in their reviews. 4. Vending machines/Products available for purchase - In general the selection of supplements and drinks is very poor and on many occasion vending machines are not out of order. The management could do much better to develop relationship with nutrition companies to stock better products that meet the needs of their gym goers. 5. Staff - The staff are generally friendly but ineffective in actioning requests, or perhaps more likely any feedback passed on to management is ignored. 6. Direct Debit policy - Finally, upon cancelling membership they point out that there is a 14 day cancellation period. This allows them to take an additional payment from your account for no reason whatsoever. Overall there are lots of excuses based on administrative burden that are used to explain neglect. I expect to get either no response or a very placatory response to this review, but nonetheless thought it was important to share these perspectives with potential new and existing customers.

Positive experience: Good conditions

Positive experience: No parking.

Fantastic experience: Nice place

Fantastic experience: Love the gym! Can’t wait to get out of lockdown!

Fantastic experience: Well maintained nostalgic facilities

Positive experience: Nice place but they need better air conditioning

Positive experience: Staff are normally friendly and helpful. I mainly only play squash, can get quite busy sometimes. Was told one day over the phone that there were no courts available to book but when I checked online they were available. Squash courts are pretty decent, only complaint I have is balls can sometimes get wedged and stuck between the wall.

Fantastic experience: Great vibes and the volleyball comps are well organized

Fantastic experience: All various types of clubs and sports training are on offer.

Negative experience: Melbourne University Sport has for a long time published random incorrect opening hours on the Internet. If you consult Apple maps for instance you will see that the published hours are totally incorrect. Also Google Maps hours are often incorrect. And so I have been tricked for the third time into travelling to the centre and finding it closed. I am not happy with them.

Positive experience: not good, was raining too much

Fantastic experience: It's just another Gym... Expected a lot more because of the brand... It's got very good machines and is clean and tidy... Just what a standard gym has always had in Aus. What it misses is the modern day holistic Gym... If you're interested in just weights and a better version of Talwalkers than go ahead..

Fantastic experience: My son enjoyed the sports camp here

Fantastic experience: Excellent customer service

Positive experience: Great facilities. Note: not all areas are air conditioned.

Fantastic experience: Great Squash courts, very high quality glass front and back. A bit noisey on courts 3 & 4

Positive experience: Melbourne University Sport and Gym is decent place for students and faculty to exercise. There's 4 squash courts, 2 multi-purpose hall that can use for volleyball, basketball, badminton, ping-pong, etc. The sports center also have in-house physio clinic. There's a outdoor courts - basketball, two soccer courts, track&field, and cricket & AFL field. The gym has all the amenities of commercial gym and is connected to an indoor swimming pool. With all that said, comparing to American University this sports facility is quite rundown on terms there's not enough courts and amenities to accommodate the growing numbers of students and faculty (and outsiders). The previous school that I attended (in the USA), the gym was huge, there's 8 basketball courts (also able to play volleyball), 4 badminton courts, 4 squash courts, 8 ping-pong, etc. The gym has wide range of equipments needs of the staff and students. I personally think the Melbourne University sports center needs an upgrade. However, the rates are reasonable for students and faculty comparing to commercial gyms. Overall, Melb Uni gym&sport is decent gym facility. You have to booked the courts if you want to use it and the cost is kinda expensive for students and booking times are quite full during semester. Sorry, I'm being biased as been a student studied at USA University has more benefits than University in Australia.

Fantastic experience: Great price and facilities

Fantastic experience: It lives up to the reputation of Melbourne University. Spacious, complete facilities for every kind of sports. Track and field too. Felt like training everytime.

Fantastic experience: Very good staff. Good facility. Everything you need feom a gym or a sports centre.

Fantastic experience: Great place to learn and 0lay sports

Fantastic experience: Great field

Fantastic experience: Healthy

Positive experience: One of the best gyms in the area.

Fantastic experience: Got group fitness programs

Fantastic experience: Well equipped, friendly gym staffs.

Fantastic experience: Good value for money :-)

Negative experience: Unfair direct debit practices. Beware - don't trust them just because they are your uni gym. Also agree with the other comments about the lengthy closure over Christmas where you still get charged - highway robbery written into the contract. It's laughable that they try to defend charging for a service during a period when that service is unavailable. Why is Melbourne University Sport run like a lowly money-grubbing enterprise? Didn't expect a university gym to stoop so low.

Fantastic experience: Have discount for graduate students.

Positive experience: Cool！

Fantastic experience: Everything for the sporty people Open to non students

Positive experience: Facilities are great, but still can't believe Students are charged to use them. Unbelievable

Positive experience: If you can get student or academic pricing, this is a really good sports centre

Positive experience: Edited feb 2019: Excellent weightlifting equipment. Everything is in good condition and the gym is never particularly busy. Other gym users are friendly. Reasons for poor rating: - The gym was closed for a long time over Christmas and the new year. (one star off) - Male changing room was closed for a long time which meant no toilets, showers or changing rooms in the middle of summer (no stars off as hopefully it is a one time thing) - Management has decided to go crazy about people using gym towels. After being given a towel and told I needed to bring it with me or I would be asked to leave, my card was blocked anyway without warning. (one star off). Still plenty of people without towels. Equipment wipes are available anyway...

Fantastic experience: Great facilities, friendly staff

Fantastic experience: Fabulous facility. I was filling in a class of pilates.

Fantastic experience: I am pretty regular at yoga classes. Gym is well equipped, pool is clean. Nice place. Definitely recommend

Positive experience: Cheap price the morning for tennis court

Positive experience: The smell is not good

Fantastic experience: Best for unimelb students and staff! Variety of classes at different levels. My favourite is the Wednesday and Thursday body balance classes by Kat and Janet. They’re wonderful instructors!

Negative experience: Can't the female staff at the front desk of the beaurepaire centre be more friendly and helpful? Every time when I had to talk to one of the ladies there I felt like this was not the friendly atmosphere what melbourne uni boasted for.

Fantastic experience: Great place for workout

Fantastic experience: Best university sports centre in Aus

Positive experience: Clean and comfortable!

Fantastic experience: Gym is great, a good, competitively-priced option for students. I've been doing a lot of the classes and all of the instructors are very motivating and friendly. It's a bit hard to work out the systems and processes at first as there's not necessarily someone explaining things to beginners, but I've just been asking friendly looking people and it's been fine

Positive experience: Quiet and peaceful with all sorts of machines

Fantastic experience: Friendly staff, not too expensive. Big pool, lots of equipment.

Positive experience: Upstairs

Fantastic experience: I think they have improved their service! Now the customer service is really good! All the equipments are fantastic! Highly recommend!

Fantastic experience: Good and easy booking for casual sport

Negative experience: Very poor customer service. I believe the staffs have racial discrimination. Unreasonable charge for so-called default fees. Not coming back again after my membership expires. PS: many gym members are rude too.

Fantastic experience: Good value, includes pool access and has big class timetable.

Fantastic experience: Fun

Fantastic experience: Has tennis courts, an athletics track, fitness classes and gym with nice, clean changing rooms.

Positive experience: I have recently tried a lot of other gyms and decided to still stick with the one in Melbourne Uni. I don’t understand why huge gyms like virgin active and fitness first would have only 2 bench press racks. While the Melbourne uni sport meet all my requirements, the only problem is that the hours are too short for me.

Fantastic experience: Great

Positive experience: Great equipment

Negative experience: Attitude to a customer at counter desk is terrible. Even if the work out and pool areas are good enough, every time I have to go for any reason and have conversation at a counter desk I face the unfriendly personnel who don't even care of anything related to you and their responsibilities. Once I leave University of Melbourne, I would never come back and use this gym ever. It is actually one of the only two places in Melbourne where I do consistently meet lack of service and rude unfriendly people (second is BDM department of Melbourne)

Positive experience: Good facility, price is not very friendly.

Negative experience: I cancelled my membership a month ago but I am still being charged. Contacted the gym twice, but the problem still remain unsolved. The "guest service" is basically useless. All they can do is telling you that "there is nothing I can do."

Positive experience: Reasonable price if you hold a Melbourne Uni student card, facility quality is okay. Service quality varies

Fantastic experience: Great facility! Very convenient for students and the membership fee is quite cheap..

Fantastic experience: Super convenient for students (inc. myself) can take a break, work out in a comfortable and inviting atmosphere with friendly and helpful staff, then return to study (:/) feeling accomplished and motivated!!

Positive experience: Nice facilities. under staffed.

Fantastic experience: NICE

Fantastic experience: A beautiful campus in the CBD's suburb of Carlton. It has a lovely 'professors walk' that slices through the campus north to south. I recommend the garden near the school of Biological Sciences which is very serene and relaxing. Also, check out the brutalist architecture of some of the early buildings, quite an interesting way of demonstrating intellectual dominance.