Goodlife Health Clubs Kingsway

Positive experience: Bit out dated and slightly dirty but has all you need

Fantastic experience: Good equipment, good staff, clean change rooms and bathrooms. Some strange people but nothing bad.

Positive experience: Not as good as other branches, not much variety of machines.

Negative experience: Signed my son up in September 2024. Took the membership over from another person. Confirmed it will still end in February and now told it’s a full year. They signed me up twice and took double payments-trying to sort that took way too much of my time. I was not heard when I told them two direct debits were set up. Customer service is zero to none-staff are reactive and unsupportive of clients. My experience is that staff either agree with the bad service or are way too defensive of the club. I’ve requested numerous times for someone to call me and discuss. Manager is either not there or a brand new one and for some reason that’s a reason to not get back to me? My son has been granted 24 hour access twice now by us needing to go in and sign forms but again recently locked out. I hope someone sees this and can respond to my emails sent. Hoping this membership can end with no more stress. Absolute joke of a service.

Negative experience: I’ve been at this club for 6 years and in that time I’ve lost my tag. Friday’s the club is unstaffed from 6:00pm, I was at the front at 5:59 and the doors were locked. Lucky for me there were 3 staff members at the front desk that could let me in but refused to… moments later another member let me in and they gave me attitude about not having a tag, absolutely appalling customer service… took them 20 secs to sign me in if that.

Negative experience: Forcing me to pay 34.4 dollars when I am on the cheapest plan. When I wanted to change my bank details. I have submit a payments and billing enquiry, but next day they force me to pay 34.4 dollars for "overdue" payment. They do not have anything on their website to change payment details except for sending them an enquiry which they will never reply. I have also send many enquires as recommendations from their website. But no replies from them except for one.

Negative experience: Still keeping money out of bank account after the contract was finished...they ask the need medical certificate to cancel the contract...that is bullsh

Negative experience: Manager was very passive aggressive. I’ve worked in customer service and I know customers can be painful to deal with but I was very even tempered. She was talking down to me the entire time and speaking in an over the top customer service voice like it was painful to her to have to explain the situation. I asked for a clarification and she said ‘If you had just given me 30 more seconds I would have added that sentence’. I said ok great and she slammed the phone down. Very disappointed with the customer service experience.

Negative experience: How can you sum up Goodlife. Go see the Karrinyup Club and be blown away of how amazing it looks. Such a beautiful gym. State of the art equipment and one true amazing gym. Then you have Goodlife Kingsway…… In my words….. I would have to say that this club is still living in the 70s. The equipment is that old and run down. I’m sure they just roam the streets on Council pickup days and try to find any old gym equipment people have thrown out. There are so many staff just walking around that I can see where all the membership money goes to. It sure is not on new equipment. Have a great time when you come to cancel your membership. Going there to cancel is person is a waste of time. You will only just keep getting billed for your membership and when you go back in again to see why money is still coming out of your account. You get told that they have tried calling you 3 times. But the call never goes through. So as they need to speak to you in person. They can’t cancel your membership. Um! Sorry! Didn’t I come into the club in person to cancel in the first place. Plus why did I always get phone calls from instructors trying to get me to pay for personal training with them. Them calls always seemed to work fine. Plus they had my email address to contact me. Was told the area manager likes the old school club look and vibe. More like the run down feel of the place. But check out the other Goodlife Clubs to see what your missing out on.

Positive experience: I have been going to the gym for a few years and have always found most of staff friendly and helpful. If I have an issue I speak to the reception staff and it is sorted out. I enjoy the fitness classes and the training equipment is adequate for my requirements. It is open 24/7 and certainly meets my requirements. If people have an issue speak to the staff or manager to fix it. I would recommend the gym to others of all ages.

Fantastic experience: It is such a friendly gym where you feel supported and have outstanding facilities

Fantastic experience: Love the upbeat and inclusive vibe, especially the group fitness classes. Body Pump and Body Combat hit the spot every time! Instructors are amazing and so motivating. Would love to see some minor upgrades to the sound system and the weights equipment in the group fitness room - loyal long-time members will be very grateful! Keep up the awesome work

Negative experience: Do not sign up. Tried to cancel my membership. I presented a Doctors certificate stating I have a chronic medical condition and I have an inability to partake in physical exercise. The woman working at the front desk rejected the doctors certificate because the “wording” of the certificate was “insufficient” apparently. I then asked for specific wording for the doctor to write in the certificate. The wording the woman wrote down was hardly “detailed” at all, borderline ridiculous, and it was definitely demonstrating that she was purposely being difficult to force me to stay as a member. This gym will fight tooth and nail (including official legal documents) to force you once you’re in. Spoke to my doctor who stated what this individual is asking for is unnecessary and that medical certificate is completely viable. Don’t lock yourself here. The gym in general is low quality and old.

Negative experience: Won’t stop spamming number trying to get to sign up, even after blocking! They just use a different number. Predatory & harassment levels of spam calls and texts.

Fantastic experience: Great club and great service

Fantastic experience: Really kind stuff and great atmosphere, over all a good gym, thank you

Negative experience: Absolutely trash, they are the worst people to deal with. I spoke to Jessie (the manager), we spoke on the phone and the next time i spoke to her she refused everything she said told me previously. To a point where I asked her to listen to the recording of our previous phone calls. So hard to deal with and it makes it worse as she wasn't honest at all.

Negative experience: 24 hour convenience. But the gym is looking run down and needs to upgrade its equipment. Gym staff don’t enforce the ‘no bags in the gym’ policy. This is an OS&H issue with the possibility of a member tripping over someone’s bag. This isn’t goodlife’s fault. To all you muscle bound, I’m in love with myself people. Put your bloody weights away after you use them!!!!!!!!!!!!

Negative experience: Was trying to have a gym membership transferred to myself. “Goodlife offer membership transfer” the lady who was transferring her membership was nice and easy to deal with, however the gym itself or more specifically the staff assigned to deal with transfer did not care enough to even attempt to do so. am assuming when it comes to transfer of membership they may miss out on whatever incentive they receive for sign ups. Only explanation I can’t think of for Poor service, attitude and lack of care from this staff member. Poor form.

Positive experience: I have been the member of this health club for over 20 years. Because I moved to the area to live and it's convenient for me to go to gym close by. There are more sports workout equipment on ground floor and upstairs since Goodlife Health team took the management, there's a big classroom with bar handles and mirrors along the walls, also a separate room for bicycle exercises. The gym is open for 24 hours a day! I mainly go for the classes, like yoga, body balance and dance, gym runs different classes every day, every one can find the class they love to do. But there's one thing is missing-the swimming pool! There was a big swim pool and spa in this gym, and had some aqua classes I used to do, when I have some free time, would go for a swim 30 minutes of laps. It was so good feeling after swim ‍♂️ . Anyway, it's pity there's no more swimming pool in Kingsway or Joondalup clubs. This is what I miss the most . Still, it's a very good club, I am here to do the exercise to keep myself fit. It is my purpose!

Positive experience: Ok gym, I would say that they need to have some more accountability for members leaving weights on the ground through the night periods. Equipment seems to break and take a extended period to fix. The price point is not good enough for what is included in the membership.

Negative experience: The reception staff are utterly useless, Requested a cancellation and they are chasing me for more payments.I will never, under any circumstances, return to this gym.

Negative experience: Showing its age. Air Conditioner is evap and when not running its unbearable. Clearly these gyms are just set and forget. Cleaners don't seem to look above eye level as everything is covered in thick dust. Air con vents in particular which is a health hazard. Showers run cold. Advised staff and they advised the Shower on the end is the only one with working hot water. Great so aware of the problem and obviously not getting fixed. Machines are old and heaps of wear and tear. Time to invest some money in the place. Seriously disappointing considering the price. Update October 2024. Not much has changed. They did clean the air con vents upstairs except for the one above the stairs which was clearly put in the too hard basket and is still gross.

Negative experience: Decent range of equipment though very poorly maintained.Used one of the personal trainers also took my daughter for a session and displayed incredibly poor knowledge, gave incorrect training and nutrition advice and was extremely inappropriate and unprofessional in her conversation. Pricey compared to ther local gyms but location is convenient. Am really considering ending our memberships here unless issues are addressed. Unfortunately most comercial gyms dont take pride in operating at a high standard and are only interested in members money

Negative experience: Rude staff, went out there to join the club. I was very interested, explaining that I have a bad back and just wanted to see what I can do at your gym in terms of exercise but the girl came out with an attitude and just interrupted the conversation I was having with the staff at the front counter as she said sign the contract first. So Rude

Negative experience: For such an expensive gym compared to most others you'd expect a decent aircon system. Even on cool days it's extremely stuffy and hot inside

Fantastic experience: Great gym, good variety of classes - I really enjoy the Arena classes, they are at a good time (the early 5.15am option is great for me). The instructors are knowledgeable and friendly and have created a good vibe for that time of day! . Lots of cardio gear, never having to wait to get on a machine. The gym side of things has everything I need. Lots of parking, 24 hours access and not far from my house - so winning!!

Negative experience: Small training area downstairs.not enough equipments

Fantastic experience: Friendly staff and good new equipment. good environment

Positive experience: Friendly, easy access, lots of parking, great spin class.

Fantastic experience: Had fun with their Masterclass Body Combat

Fantastic experience: Great facilities, and I enjoy two classes a week, Palates and Spin.

Positive experience: Decent facilities, good new equipment and plenty of Treadmills

Negative experience: good gym terrible employees think they own the place and are so rude

Fantastic experience: Great staff, great atmosphere, great equipment. Love coming here

Positive experience: Very happy with Good Life Kingsway as the group fitness classes are awesome, the timetable is great and the overall service is awesome

Fantastic experience: A great Gym. The Arena group classes are awesome. Great variety of classes

Fantastic experience: Friendly staff, clean changing rooms, sufficient equipment. Hand sanitiser , cleaning product for cleaning down machines after use

Negative experience: One of the worst gyms ever, asked for my membership cancellation over 6 months ago back and forth emails and phones still hasn’t cancelled my membership, do not join this gym ever

Fantastic experience: Great Gym with everything one needs to get fit….Very central, loving the Pump classes.

Fantastic experience: Just transferred from jetts kingsway and the help I received from Annette was caring and thoughtful. I have no other experience here yet but it's a good start.

Fantastic experience: So far so good, gym is always clean, staff are friendly and I have yet to feel judged so winning, thanks team!!

Negative experience: The individual, Phlebotomist, had what I would call a rather poor "bedside manner". I am afraid that I am not used to being treated in this way. I will not be attending your practice again. Regards Rob Wittber

Negative experience: Horrible service. My account was deducted even during 7 day free trial period. It took months before it was being refunded with many phone calls and complaints. So be very sure before you sign up!

Negative experience: If Justin is an example of the calibre of customer service skills representative of Goodlife, you should just shut down now and avoid a lifetime of complaints being laid, unless rude, obnoxious, self-righteous little dweebs are the look Goodlife Kingsway are going for. We'll be sure to pass this on to everyone we know. We won't be back!

Fantastic experience: Highly recommended. It is never too busy. Very nice and friendly staff. Has everything needed for a good workout.

Fantastic experience: Love the Group Arena Fitness! Love the atmosphere and energy from trainers and other gym members. A great group/community to be apart of.

Positive experience: I'm a member good selection of machines missing a couple, boxing bags are terrible,should have classes during the non peak times,staff are friendly and helpful, toilets in men's does smell from time to time,way to hot up stairs on hot days overall Joondalup much better

Negative experience: Do NOT sign up with these incompetent clowns. I signed up in December 2022 then requested my membership be cancelled in January 2023 due to losing my job. Instead of cancelling my membership and contract, they’ve dragged it out to March where they sent another email asking if I still wanted to cancel my membership and they have ‘options’ should I wish to remain a member. I’m now being harassed weekly by ARMA who refuse to acknowledge my repeat requests to goodlife and trying to make me pay for something I’ve never even used. Goodlife? Hahaha.. a name change seems appropriate.

Fantastic experience: Love this gym the staff are so helpful and the equipment is so up to date I use the pump classes and love the room where they are held. Great air-conditioned room and lovely atmosphere. So glad I joined

Negative experience: This is the worst gym I have ever attended! Weights everywhere. People smashing weights and machines. There is no airflow and the gym actually stinks. You have to walk all over, downstairs and upstairs just to find equipment and attachments. There is never staff at the reception during staffed hours and we have stood waiting to be served. The customer service is pretty poor as well and the girls have stood there having personal conversations about their weekend in front of us. The computer screen has been left on at night allowing people to see our details when you scan in. I have tripped over weights and hurt my finger trying to get a dumbbells under a stack of weights. Barely saw staff walking around cleaning and the floors were disgusting. We gave it a week or so, then let the gym know the situation and if it didn’t change we’d like to leave with no charge. I was called when I was at work then when I called back I was told the manager was in a meeting and would call me back. She never did, we noticed a slight change but went back to how it was. It wasn’t until I tried to reach out again that I was called back again at work and then when I returned the call the same thing happened. Then told I had incoming call restrictions on and that’s why they haven’t called me back… We both decided to cancel especially after our last session and the stench coming from the gym! All we’ve been told is “come in and speak with us to resolve this situation”. Emails have become condescending and rude. I have now lodged a formal complaint just for them to click a button to cancel our memberships due to them not living up to their obligations which is a given reason for us to cancel our membership (as per there policy section 18) - WE DO NOT RECOMMEND - they’ve also now tried to block me on socials so I don’t leave reviews…along with all the other 1 star reviews…

Positive experience: I needed a month to month membership that not all gyms offer, so I was really happy with the flexible membership options at Goodlife. I've had 2 PT sessions and Doh who has been a great personal trainer - I've really enjoyed our sessions. After a long break from workouts, he's the perfect PT to get me back into things at the right pace! Love the selection of classes - Body Attack class was high energy, the yoga instructor is AMAZING, step class was fun. I've mostly used upstairs and have always found there are cardio and weights that are available to use. My platinum membership allows me to do classes in Hillarys and enjoy their sauna too - bliss! I wish there was more air flow in the group classes room, as it can get a bit stuffy during workouts. Overall, I think my membership is great value and I'm loving the workout options!

Negative experience: The gym is pretty average I’d say. The weights area gets pretty messy and all equipment is quite old. The upper floor is a bit more modern but is still limited in the amount of machines. The prices for membership are ridiculous compared to surrounding gyms which charge much less and don’t lock you into long term contracts. I think the price they charge is not representative of the quality of the facilities and that’s the reason it receives such a low rating for me. Even after leaving they continue to contact me offering me deals to return to the gym even after I have told them to cease any further contact with me. They also changed the amount I was being charged midway through the contract which I thought was unfair, with no staff member able to offer me a reason for the price increase. They also charge $20 for training every quarter which is not removable from the contract and so overall the membership can be quite costly for the lack of overall quality.

Positive experience: My wife and I went here for just over 18 months before changing to another gym. For us, the cons outweighed the pros. I'll list all of them to help people make their own decisions. Pros: - Large range of okay equipment (not great but serviceable) - Lots of fitness class options Cons: - It's hands down the worst facility we've ever been to for having people unrack their weights or wipe down equipment. The staff try to do it a bit but don't come close to keeping up. - The gym does get extremely busy quite often, so equipment can be hard to use. - Even though we finished our 18-month contract, we were still charged for 30 days after cancelling. Which while a part of all their contracts, just seems very unfair. - The gym was basically impossible to contact via phone, but we would receive cold calls from personal trainers trying to get us as clients. - If equipment is out of order, it takes an extremely long time for it to be repaired.

Positive experience: Amazing value for money. Friendly knowledge coaches :)

Negative experience: I have never been there? Ask someone who might know.

Fantastic experience: I enjoy going there for the classes they offer and just do a little workout.

Fantastic experience: Closest I've been is when I worked on the construction of the building .Looks popular .lot of cars at 6.00am

Negative experience: Beware: Even after you quit, they will keep taking money out for another month.

Fantastic experience: Very accommodating. We had an initial issue with a contractural issue but this was resolved very efficiently. Many Thanks

Negative experience: wouldn’t even recommend good life to anyone still charged me when i had a seven day free trial and ignored my emails and lied over phone calls saying they will give my money back but never did the place is a mess and the staff is rude

Positive experience: We had some problems but the Manager Raymond did a great job fixing it. Well done and best luck!

Positive experience: A great gym with lots of equiment and spacious space. Nice people from staff to trainers and instructors. I love the group fitness classes!

Positive experience: After posting a negative review on this page after numerous attempts to get the club to improve the airconditioning conditions in the club to no avail I have had contact with the new club manager Ray who was very helpful and hopefully will finally get this most annoying issue sorted fingers crossed will keep you posted

Fantastic experience: I decided to rejoin Goodlife after many years and used the kingsway goodlife as the home base even though my package has access to all the goodlife gyms. I was lucky enough to deal with Riley who was so obliging and listened to what I would actually use and what I really wouldn’t. He gave me many options at discounted rates due to also being a member previously. What a great asset he is to improving kingsway by far. Thanks Riley

Positive experience: UPDATED... DIRTY AND GONE DOWN HILL FAST IN THE CLEANLINESS DEPT. Original... This club is ALWAYS clean. I had gotten used to some clubs dusty machine tops and sticky floors as a norm but this club Def bucks that trend..

Positive experience: Compared to the newer clubs and the ones that used to be fitness first the group fitness class is a bit older and the speakers aren't great but the instructors have always been fantastic so happy to continue to do classes here.

Negative experience: This is the worst gym I’ve ever experienced in my entire life. I wouldn’t recommend it. I’d join a different gym. All good life care about is getting money. They don’t show customer care at all- it’s all just fake. I was never shown how to use the machines, that was an extra cost. I ended up in hospital, and couldn’t attend work, and the gym, and they kept ringing looking for payments, I paid 100 dollars for that time despite giving them a medical certificate for the dates included. Then they text again to say my account was overdue. I called to say if paired and somehow there was another 15 dollars charge. They make it difficult for people to cancel contracts and I feel scammed. I certainly wouldn’t recommend this gym, it’s got poor customer service and clearly only cares about money

Fantastic experience: Hands down one of the best Goodlife gyms, or even one of the best gyms in Perth. The gym is spacious with an accessible design and layout. The gym flooring is also quality, this is accompanied by state-of-the-art equipment. The gym has excellent cleanliness and maintenance. Most importantly, the staff are very competent and helpful. Highly recommend

Fantastic experience: Big gym rarely waiting on equipment qll the staff are super friendly equipment is good and all in working order. Trainers are great and know what there talking about would defently recommend this gym

Fantastic experience: Good gym, arena is amazing!!!

Fantastic experience: One of my favourite gym in Perth! Great customer service and thumbs up to Laura Coombes(Branch Manager) for her professional service! Highly recommended to pay them a visit for consultation if you’re looking to sign up for a gym membership!

Fantastic experience: Really friendly staff and great facilities. I love the the group fitness classes they really pump you up & make you want to come back for more motivation! Thank you Goodlife.

Positive experience: The gym requires a new fit-out. Refrigerated air conditioning is required everywhere. Evaporative cooling is no longer good enough for a gym. BodyPump equipment is very old and requires replacement. Many electrical failures has closed the building a few times recently. Staff are very good. The standard of their Joondalup gym should be what Kingsway should be aiming for.

Positive experience: Clean, well set out gym. Some great classes and instructors.

Positive experience: Did not visit walked past

Negative experience: All this place wants is your money! Terrible customer service and I will be advising every one I know to steer clear of this useless place.

Negative experience: Terrible Facilities worsened by Underqualified and inexperienced employees.

Negative experience: Worst experience ever, Taking money when the club is closed and ask them to refund , they decide to give 1 week “free” which is not free because is paid , but they still deducting money form my account !!! DONT GO !! DONT SIGN UP AVOID AT ALL COST !!

Negative experience: I started requesting to close my account on October 14th. After 1 month’s notice, I have deducted more than 4 weeks of money, and the deductions have been endless. I have to close my bank account. There is no email confirming the requirement to close the account. Really disgusting

Positive experience: Good gym and vibe. Maintenance needs to be done to upgrade air conditioning in group fitness room. Team at front desk is always pleasant to deal with and I enjoy the venue overall.

Positive experience: There 3-4 mornings a week. Definitely don't appreciate the ARENA classes taking up the whole upstairs free weight area when maybe 4-5 people are participating. Makes it really tight to find space to workout. Otherwise, good gym!

Fantastic experience: My second home since 2012

Fantastic experience: Friendly staff. Lots of equipment to use and managed to get a really good price for 12 months membership

Fantastic experience: Love it

Fantastic experience: Really pumping this morning. Great atmosphere, people enjoying themselves whilst maintaining social distancing ‍♀️‍♂️

Fantastic experience: Great place, enough room for exercise and working out, no spa or sauna but it does have everything else. Try it out. I'm enjoying it.

Fantastic experience: The lady there who ran hypoxi was the nicest funniest person ever! And she reassured me and told me exactly how each machine works!

Fantastic experience: Best clup in perth

Positive experience: There 3-4 mornings a week. Definitely don't appreciate the ARENA classes taking up the whole upstairs free weight area when maybe 4-5 people are participating. Makes it really tight to find space to workout. Otherwise, good gym!

Negative experience: Besides from the child minding staff the rest are rude Gym equipment is out dated Change rooms are disgusting For the price of the club my god you’d expect more Would recommend Joondalup Goodlife over kingsway

Negative experience: Do not go here there customer service is disgraceful . I am in the process of lodgeing fraud complaint against this company for fake signing me to a contract . Even when you can prove the signatures don't match at all they still try to lie. Stay away from this place there really bad. Also

Negative experience: Rude pushy staff with no customer service skills at GL kingsway. Not worth the price. Glad to no longer be a member. The contracts aren't great either

Negative experience: All they want is your money - so many payments taken without reasoning or authority from me. It takes days for anyone to get back to you by email and don't even bother calling, they never answer the phone. *If you agree with my review please give me a thumbs up! *

Positive experience: I have been a member of Goodlife Kingsway since it opened. At times I have found my communications and queries were dealt with in a way to move me on, with little interest in resolving an issue that has arisen. I have been very pleasantly surprised at the helpful staff since reopening after covid closure. In particular, I would like to make mention of the front counter staff and Hendrik particularly. Hendrik always greets the members with a smile and takes his time to assist with any issues. He is proactive and nothing is too much trouble. The staff seem to be particularly motivated to assist members and get the online booking system working. Well done guys. Good job. Thank you

Negative experience: After 15 years with this gym their service is appalling on how they handled a change of circumstance. Requested a cancellation and they are chasing me for more payments... Be careful when you sign up because I was out of contract and they still handled the service poorly.

Negative experience: Staff are terribly rude. Nobody is interested in helping even if you ask, you get the cold shoulder and they never move from the front counter. The gym is always a mess. I know people should be putting weights/equipment back when they’ve finished but you’d think with the amount of staff on everyday, they’d be able to do a sweep of the gym and clean up a bit so you’re not constantly having to step over weights or look around for dumbbells etc. It’s quite pricey and they push you to sign up for a “cheaper” price which isn’t actually any cheaper than you’d get it normally anyway. I wouldn’t recommend GL Kingsway to anyone. The only reason I continue to go is the convenient location.

Fantastic experience: Happy environment

Fantastic experience: Have been with this gym for just on a year now and absolutely love it! Signed up to fit series and have never loved going to the gym so much! Really great atmosphere, the training is fun, non-threatening environment, great coaches and somewhere you feel a part of the community. Recommend and recommend fit series for a fun style of working out!

Fantastic experience: Great place