Crunch Fitness Mortdale

Positive experience: please add a stairmasters

Negative experience: Another long-time member who the current manager pushed away. Please scroll down and you will see more similar stories I am sure that is the tip of the iceberg because not all people leave Google reviews. I was a member for over 7 years, during which time 4-5 Managers ran that gym, and I had nothing to complain about; it was a great place! Lately, I noticed missing some of the old members, personal trainers and people running fitness classes. I mind my own business focusing on my training while listening to audiobooks so I didn't care much. Till I had the first talk with the Current Manager - It was the rudest, most bizarre, lack of professionalism conversation of my life. I still can't believe that someone can talk to customers in that way. I don't know her name because when I asked for it since I wanted to send an official email with a complaint - she told me that it's not my business what her name is - the older lady at the front desk. Anyway - all my life I have tried to avoid toxic people so I cancelled my membership and moved to another gym. It's a shame that such a nice Gym can be taken down by someone who is not fit for the task. When Crunch management finally reacts to save that gym and replace that manager. Please leave some notes here or on the website. I am sure that many old members will come back. Kind Regards

Fantastic experience: Parissa and Angelina are 10/10 and best staff!

Fantastic experience: Just Joined up, super easy and quick process! Really friendly staff behind the counter!

Negative experience: My friend is a regular member and invited me to work out with him. Many gyms in Australia offer a "bring a friend" option with hassle-free entry. I paid a $25 daily entry fee. Be aware that you need to wait at least 24 hours before using the daily pass. Unfortunately, this information is written in smaller text in the terms section, so please pay attention to it. I'm leaving my review here for anyone considering bringing a friend in the future.

Negative experience: If I could give 0 stars I would!! Have been a member of crunch for over 5 years and ever since Parissa became manager the gym has completely gone downhill. The staff treat members disgustingly they are SO disrespectful, don’t care about the members and look like they hate their life working behind the desk with their heads always down on their phones, they never greet the members which doesn’t surprise me when Parissa is the manager. Ever since she has taken over there has been nothing but problems for everyone, you can ask many members on the gym floor their thoughts on her and not one has something nice to say, she has caused problems for everyone since she started. The staff at crunch used to be lovely, making it a friendly place and they always had a chat with members but now it is the complete opposite of that!! Don’t be fooled by the Google reviews, members have been asked to leave a review of praise to outshine the MANY negative reviews because of the clear staffing issue!

Fantastic experience: Parissa and Ana were very helpful in renewing my membership. Wonderful staff and good facility.

Fantastic experience: Parissa & Amy are looking out for me cos I just came back from an injury. Their costumes look sweet & spicy ⚡️⚡️ Happy Halloween

Fantastic experience: Larissa & Ana brought the joy in their Halloween costumes! Exceptional customer service and friendly!

Fantastic experience: Best local gym, been here for years and the staff are friendly and great to get along with.

Fantastic experience: I really love this gym! Me and my mate always go here and the service is nice. The atmosphere couldn’t be anymore great if it weren’t for Parissa and Ana creating it a friendly environment for us. 10/10 would recommend

Fantastic experience: Parissa is the best !!!

Fantastic experience: Anna and Parissa are always friendly and helpful and always greet

Fantastic experience: Friendly place to train . Advice on hand . Feel like part of the family Thanks Anna

Fantastic experience: Very good gym with nice staff especially Parissa.

Fantastic experience: Great gym friendly service. All the equipment you need, plenty of space, great atmosphere Can be private or social whatever you choose

Fantastic experience: Parissa and Ana are the most caring and polite receptionists. Love coming to the gym to see their smiling faces :)

Fantastic experience: Parissa and Ana are amazing staff helping me always with anything I need.

Fantastic experience: Parissa and Ana are great! Always friendly and good for a chat. Good training facilities always clean

Fantastic experience: Parissa and Ana are very helpful, amazing service and very efficient

Fantastic experience: Larissa and Ana is very good a customer service

Fantastic experience: Parissa, Anna Andrew are the greatest workers of all time, incredible customer service. Would reccomend

Fantastic experience: I have been a foundation member of crunch Mortdale since they opened, a great gym to be part of, Anna and Parissa are amazing, always welcoming with a smile

Fantastic experience: Andrew behind the front desk is great, makes sure very one is greeted

Fantastic experience: Anna and Parissa do a great job

Fantastic experience: Anna and Parissa are amazing

Fantastic experience: Ana and Parissa are the best

Negative experience: "The phrase 'a monkey with a razor in its hand' perfectly captures the disastrous management of Parissa and Anna at Crunch Mortdale. I’ve been a loyal member for over five years and always enjoyed my time here. However, since Parissa took over, the quality of service has nosedived. Customer service is nonexistent. She’s rude, disrespectful, and lacks basic manners, constantly interrupting and talking over members instead of listening to their concerns. It’s shocking that someone so unprofessional is in charge of a gym. A recent incident highlights her incompetence and discriminatory behavior. The gym has a clear policy: *'No bags on the gym floor to prevent trip hazards.'* Sounds simple, right? But Parissa seems to apply this rule selectively. When I pointed out that others weren’t being held to the same standard, she dismissively told me, *'Only think about yourself, not others.'* Aren’t rules supposed to apply equally? I also asked about a man carrying a massive bag, much larger than what should be allowed. Parissa claimed that *'small bags are permitted for medical reasons, like diabetes,'* but the man in question was a high school student with a large bag, nowhere near 'small.' There’s also no mention of this exception in the gym’s policy. When I asked for clarification on the bag size and what documentation would be required for exemptions, she rudely cut me off, saying, *'This conversation is over.'* Exemplary professionalism, right? Parissa’s and Anna’s poor management and disrespect have turned this once-great gym into a nightmare. Members’ frustration is growing due to her lack of communication, failure to enforce basic rules consistently, and disregard for customer service. Avoid dealing with her if you want to preserve your gym experience. If you look at the photos, it’s clear that the rule is applied selectively—blatant discrimination. I’ve emailed both the local and head office of Crunch, but it’s disappointing that they haven’t responded. ----------------------------------- Reply to Gym comment "What your staff is currently doing is a corrective action to address the issue. However, what I experienced feels like discrimination. If your goal is to create a safer environment for everyone, you need to respect your customers and enforce the rules fairly, rather than targeting a single individual. Take responsibility for your mistake, correct it, and move forward instead of engaging in arguments." ----------------------------------

Fantastic experience: A nice experience! Friendly , and helpful staff, all around , good people! The gym is clean , spacious, has adequate machines, for the everyday person! Plenty of classes, also! The plus? Free parking, and a Woolies downstairs! Train, and do your grocery shopping, after! I joined!

Negative experience: 2 for having a massive gym facility . .Staff Standing at counter doing nothing except long chats , while the gym is a mess . Weights all on the floor , dirty napkins on the floor , bins about to overflow and some haven’t been changed since yesterday . I used a pre workout bottle and threw into one of them and it’s still there today and I topped it with the one I bought today .no going around chatting to members or anything -no vibe in the place at all . Dysfunctional management at its peak . Usually this might go unnoticed but the owner needs to know as I would want it to be a gym with some sort of culture around the place . Not posting all the pics to save the embarrassment of such a reputed gym chain and having the time to see Luch (ceo) , I respect that guy and this can’t be his standard . get better !

Fantastic experience: Best gym ever

Fantastic experience: Always have a good experience coming to the gym, It’s clean and has a positive environment. The staff are lovely and approachable. Definitely worth joining

Positive experience: Although I have been a member for several years now, I was recently disappointed when I went renew my membership. I asked a month before at reception if I could have the same deal again which they confirmed I could but persuaded me from paying on the day as I still had a few weeks to renew. I was told a similar thing a week later (although we did not discuss the price on that day) when I insisted on paying the week after they told me there had been a price increase of $200. My bad for not paying the fist time but at the same time it’s a shame Crunch are not valuing their long term customers. It’s such a shame that I’ve had this negative experience as I think the gym is great and especially love the dance class on a Saturday.

Negative experience: The gym equipment are managed poorly. The seated Leg Curl machine is broken for months now. Despite many patrons unhappy and questioning about fixing delays, the management is sleeping. When a machine is out of order we are missing out on our workouts and have to fight for other limited machines. Terrible value for our money.

Negative experience: In general, it is spacious with a wide range of gym equipment. Amenities like bathroom and drinking station are very good. That's the 2 stars. If management is reading this, would be better if music is not so loud to the point you can't even hear music from your earphones. The speakers aren't the best, so patrons are forced to listen to poor quality music. I get a headache after a while, so tend to leave asap after i finish my routine. The TVs need replacing or fixing.

Fantastic experience: I went to this gym for over a year, never had any issues. It gets busy around 5-7pm as expected in any gym. There's a good range of machines, although another pec fly machine would be great. Staff are always available, especially Parissa and Ana who I have noticed almost every time I enter the gym. Parissa makes rounds in the gym and monitors the gym to ensure safety; and Ana is always readily available at the desk, happy to help where she can. If I wasn't moving houses I would continue to go to this gym until I reach my goals. I highly recommend, so long as staff (especially Parissa and Ana) remain the same with their energy and readiness.

Negative experience: Management used to be great unfortunately going downhill. Managers won’t even look at you or say hi when you walk in the door. Always looking down at their phone when at reception. Managers used to care to know you when you were coming everyday and used to have great atmosphere. Staff will also purposely have phones off the hook on weekends (no manager) so they don’t have to answer calls. Management don’t care, I received very rude attitude and no recognition of loyalty especially when you’ve been there longer than the manager and staff. They call and leave no voicemails but then blame the customer for being too late to renew or contact them, how was I supposed to know it was crunch who called when emails also go to spam? No wonder there loyal customers are moving to other gyms.

Fantastic experience: I called the gym as I had some questions about signing up and Nick was super helpful. He had all the answers I needed. I ended up signing up over the phone based on his recommendation few days later. Anna did the sign up and she was also very helpful and knowledgable.

Fantastic experience: I have been a member of Crunch Fitness for years and I have to say a shout out to Anna. Anna has truly changed my experience being at Mortdale Crunch. From day one, she made me feel incredibly welcome with her warm and friendly nature. Anna's positive energy is unbeatable, I love being able to feel extremely comfortable as soon as I walk into the gym and she greets me. Whether I'm having a great day or a tough one, her genuine kindness and enthusiasm always lift my spirits. Her support and encouragement have made a huge difference in to my overall experience at Mortdale Crunch! Anna is simply the best

Fantastic experience: Love the encouragement from Ana

Fantastic experience: Ana and Parissa were very helpful

Positive experience: Getting a bit fed up with the faulty equipment especially the stationary bikes..

Positive experience: Changing my review. They don't open on time on weekends. Today they opened 1 hour late.

Fantastic experience: Have been going for a few months now and I am loving it! It's always good to see Ana and Parissa at the front, they have been a big help!

Fantastic experience: Great gym.. Ana and Parissa are just lovely people.

Negative experience: If I could give this review zero stars, I would! I’ve been going to Crunch Mortdale for years and the gym has gone downhill, particularly with the Manager Parissa at the helm. The equipment is outdated and the gym is no longer a safe space for women to exercise in, particularly when management turn a blind eye to aggressive behaviours from male gym goers. Head office, pay attention to this branch, it sure needs it!

Negative experience: Very disappointing at this branch. I’ve been a member for a few years. because of going overseas for holiday so wanted to cancel for now and rejoin when comes back. Went to the store and been told the dates of the last payment and will cancel for me, no one ask for any paperwork or signature. However got charged continuously until I got back and went to talk to them. But they refuse to refund anything and keep saying I have to sign something to cancel. How would I know what should do at cancellation? I even had the hand writing note saying the dates of my final payment. And they still have the record of the day I did cancel the membership showing I scan the member card and the counter( you don’t need to scan at the counter when you attend the gym, only scan when you want to change something) Very dishonest and very unprofessional service. Everyone should be careful with them. Disappointed and dishonest and unprofessional service. Not even deserve 1 star.

Fantastic experience: The gym is great, clean equipment and an awesome vibe. Special thanks for the awesome service and introduction by Two Boss Ladies.. Parissa and Alicia. Thanks ladies. Cam.

Negative experience: I’m over 55 and have been training since the age of 18 in many different gyms. I’ve been a Crunch member for over 10 years. I have trained in 3 different crunch’s over those years, I’ve never come across rude stuff like mortdale crunch, they don’t even lift their heads too look at you when you walk in or out of the gym there alone to say hello or goodbye.. I had to find out one of the staff members name, it is parrisa some gym member told me and had nothing nice to say about her. Well either do I and a lot of other gym members, she is a nasty piece of work, very abrupt and rude to members that I have noticed and heard. I've never seen anyone so rude that deals with the public. I have noticed she favors some people and let them go in without scanning their card. Regardless i personally ignore her go in do my thing and leave..and please fix the equipment a little bit quicker

Fantastic experience: I love Crunch Mortdale. The instructors are fantastic and the group classes keep me fit

Negative experience: I am a disability support worker and my client is a member with crunch gym. He has been trying different crunch locations. Today we went to Mortdale crunch. As his support worker I have been able to sign in as his support worker with no charge. Today they asked me to pay $25 and this has never been asked from me before. We have been to Chatswood, Hurstville, parramatta and Bankstown. I don’t actually do much work out just support him when needed so I’m not about to pay $25. Up until today I was thinking about join crunch. Quite disappointed.

Fantastic experience: Lovely staff, including Anna, who are very helpful and great facilities aswell!

Negative experience: I believe there is a big scam happening in this gym, I never signed any contract because of my work so I'm not in synedy all the time, I always like to go month to month contract. They keep taking money out of my account so I had to shut down my account. I called them and I asked them few times regarding this situation and their staff clearly not trained for this matters . I asked to speak to a manager and they always tell me will call you back and they never did.

Fantastic experience: Great facilities here with a huge variety of equipment & machines

Negative experience: Long time member here. I’m a fairly regular early bird there around 5am opening time. Multiple times a year a staff member fails to show up to open the gym. Waited for 20 mins today and gave up like many others and returned home. Fully understand people call in sick or for other reasons at last minute and these things happen at any workplace. My issue is this happens all too often and management doesn’t seem to have systems in place to prevent reoccurrence. To me that’s taking members for granted who drag themselves out of a slumber to hit the gym at a sparrows. The obvious solution is to have two staff opening the gym instead of one. Come on Crunch do the right thing. Thanks

Fantastic experience: Excellent value for money. Friendly staff and clean gym.

Fantastic experience: As a foundation member I have stayed loyal for multiple reasons. The staff in particular are fantastic, whilst there have been many transient younger staff who have worked at the reception desk there remains one who is absolutely exemplary in every aspect and has been a regular staff member for far longer than the average young person , her name is Elise and is constantly friendly, helpful and personable every time I walk in the door, she remains the only reception staff who is always welcoming and stays at the desk and will go above and beyond to make members feel welcomed and accepted. Any membership issues are sorted quickly by her when folk have queries and she always sorts them immediately on the spot. Elise greets everyone with a delightful smile and pleasant demeanour and I personally look forward to seeing this little breath of fresh air who radiates sunshine with her awesome attitude and makes every visit pleasant. I have never seen her cranky or unpleasant to either customers or her colleagues and she spends more time tidying the gym up than any other staff members I’ve noticed and is one of the rare staff members I’ve seen who diligently cleans machines and stocks up the sanitiser sprays and paper towels. In a world where we all are quick to criticise poor service I’d like to push back by acknowledging good service and great staff and this young lass is exceptional.

Fantastic experience: Love this gym Boyfriend loves this Gym Most Staff are generally ok but Parissa n Elise are always so friendly and helpful

Negative experience: As a longstanding member of Crunch Fitness Mortdale for over five years now, I was disappointed by the recent encounter I had with a staff member, a manager in fact, by the name of Marissa. Marissa spoke to me with such blatant disrespect and condescension, making me feel unwelcome and undervalued as a paying customer. It's unacceptable for any staff member to treat any member, let alone a human in such a demeaning manner. I was not going to make an issue of Marissa’s behaviour, however I am aware that other gym members have had similar encounters with Marissa and I thought it was only right that I made it known so that action can be taken to prevent this in the future. Other than Marissa's mistreatment of club members, Crunch Mortdale is a great gym.

Fantastic experience: Spacious gym, more than enough equipment and friendly staff

Fantastic experience: Excellent Gym, all the weights & equipment. Friendly staff & customers

Fantastic experience: Enjoy my workout, plenty of equipment and met so many great people.

Positive experience: Inexpensive for the basic membership and I don't feel intimidated going to this gym as I have in the past at others, so this one suits me just fine. If you go during off peak times there's plenty of machines available and there's parking on the same level. I haven't done any of the classes but they do seem to have a good variety and they are well attended. Whilst the staff are usually very friendly and helpful they aren't always on the front desk when you need assistance and they don't monitor the paper towels and disinfectant regularly which is annoying. But on the whole I think it does the job for the price.

Fantastic experience: Staff was extremely helpfull as i had a issue with my membership due to being on a vocational get away. Parissa was so understanding and went out of her way ro resolve my membership issue. All the staff at the front desk were very nice. I do hope all other staff member from crunch have the same attitude although mortdale crunch tops them all. Thank you for making my day !

Fantastic experience: Clean facilities and friendly staff.

Negative experience: Sign up when they have a sale, or don't bother. The gym is large, but there are always machines out of order and everything is just a little bit gross and dirty. The bubblers have mould growing on them. Have complained for 2 weeks straight now about the chest press being broken and nothing has been done about it. Staff don't get paid enough to care or do a good job.

Positive experience: I’m relatively new to the crunch Mortdale, very crowded but still possible to get my training done in reasonable time(55/70 min) lots of weight and essential equipment in place. I’m extremely unsatisfied with a culture of the gym users in general, more than 80% don’t use towels machines are wet from a sweat and the crunch staff don’t seem to care about it.

Fantastic experience: I love this gym, always so clean and so much equipment. I feel there are no egos and the staff are very friendly

Negative experience: This was once a great gym. Now , the equipment is run down, it is usually quite dirty and half the weights are left all over the place and you can’t find them. Toilet soap dispenser is broken and has been for over 9 months. Lockers have been broken in the toilets for several months and not fixed. The bubbler filters have their light off which doesn’t show if the water is clean or not. The vending machine is pointless because half your drink leaks when it comes out. I have put in several feedback forms to ask to be contacted about various concerns , only for them to be ignored and never contacted. Do not offer feedback forms if you do not have any intention of contacting your members back. UPDATE: I would like to add to this. Since this review, I was contacted via email once to acknowledge the last feedback form (of the 3) that I sent. When I asked management to review the other 2 feedback forms I sent in, no follow up response was received from management. Disappointing. Perhaps rather than focusing on getting more members, you should also consider retaining the members that have consistently showed up and supported this gym since its beginnings

Positive experience: Friendly staff, clean and well equipped. Best value for money gym in the area.

Fantastic experience: Very good gym I recommend it

Fantastic experience: Great location, easy parking, friendly staff and excellent range of equipment.

Fantastic experience: Crunch has helped me take my fitness to the next level of fitness. It has motivated me to keep working on my fitness goals. I love everything about my local Crunch club - thanks Mortdale

Fantastic experience: Nice place- good value- kindly teams .

Positive experience: Mortdale Crunch is a great place to start on your fitness journey. Enjoy!

Positive experience: A very friendly club catering to all ages and abilities- definitely a No Judgements vibe.

Fantastic experience: I come here for the classes! I have never met a community more connected that love to move around together and make newbies feel welcome! Their instructors are on point and they cater for everyone! Love doing class here!

Negative experience: The front receptionist ( male and female) needs to improve their service, no smile/ not welcoming or very helpful at all ( seem like they aren't keen on the customers) Never had any issues at other Crunch facilities.

Fantastic experience: Great local gym, excellent instructors for the classes we take too. Could do with new TV's though!

Fantastic experience: Been going for a little over a month now, loving it so far, great atmosphere, equipment is top notch, not expensive either, and it's incredibly spacious unlike a lot of other gyms. Definitely will stay here for a long time

Fantastic experience: Friendly atmosphere and everything you could ever want in a gym

Fantastic experience: Front staff are generally super nice and helpful. Nicer than the Rockdale gym staff...

Fantastic experience: Fun, motivating atmosphere with great music, people, and space to move!

Negative experience: I have been to the Crunch Mortdale for many years. When each time passing the receptionist desk, I have never get any eye-contact or get any smile from the receptionists. I don’t care. Recently in the weekday’s daytime, I saw a BIG MANAGER called Amy in the receptionist desk. She wears very high-heeled shoes and black suits. Not sure whether the dress is appropriate or safe for the gym. I don’t care. However I do care the way she talks to the customers is so aggressive and rude! This BIG MANAGER has no single interest to the customers. It can be her bad day. But your customers don’t deserve all your horrifying and bullying attitudes! You are not working in a big corporate environment, and you are not the BIGGEST BOSS. You should think you are working in a friendly local gym. Be nice! Those are the persons who are paying your salaries! No one can tolerate your such rude attitude.

Fantastic experience: Awesome gym with loads of motivation.

Fantastic experience: Updated review Stroke of genius to whoever decided to move the cage & kickboxing bag to the back left/North East of the gym. Massive thank you

Negative experience: My overall experience was incredibly disappointing. I decided to cancel my membership, filled out the cancellation form, and thought everything was taken care of. To my surprise, I was still charged the following month! When I contacted customer service, they were unhelpful and refused to issue a refund, even though I had followed their cancellation process to the letter. I called three times. It feels like they’re more interested in squeezing every last dollar out of their members rather than providing good service. Their shady billing practices are a major red flag. I would not recommend Crunch Fitness to anyone. After many attempts to change my mind about canceling my membership, I firmly said no. They should not ask me again to reconsider. This is the most dishonest gym and staff I have ever encountered. I haven’t received any money so far

Negative experience: Incredibly disappointed . Become a member 3 days ago . Arrive at gym today. Can't use any equipment, no weights as the gym is over crowded. Every peice of machinery is being used, all weights being used . Unbelievable

Fantastic experience: Top gym in Sydney best equipment and top fitness lvl gym 10/10/10/10/10stars

Negative experience: Half the people don't use towels or wipe down equipment. I hate walking up to a machine and finding it glistening with sweat

Positive experience: Okay gym and a good deal, as long as you bother to clean equipment before you use it otherwise risk contamination. They provide cleaner, but I took my own because I had contracted laryngitis from somewhere in the first two weeks of going there. After a bad accident when I was hit by a boom gate and left with a broken arm and hip, I called twice from hospital to cancel the membership. They were helpful but it took a fortnight for deductions to stop, as seems fairly normal with any cancellations these days.

Negative experience: When you sign up you pay one month in advance as a deposit which is used as your 1 months notice when you cancel (which is a scam in itself because why do they even need notice?). I agreed to this when I signed up, I wasn't happy about it but what ever. Went in today to cancel my membership I was told I will still be billed for the coming fortnight and the 1 month deposit will also be taken and nothing can be done about it. What a joke. I am going to be taking it to fair trading. I will not be removing or editing the review even when I get this rectified. Wasting my time. What a scam

Positive experience: Best prices in the area and a large facility but does get a little overcrowded during peak hours. Their equipment sometimes doesn't get repaired for a couple of weeks and is now becoming outdated. At least there's a lot of different equipment to use for a good price. The change/bathrooms do get quite dirty too but i don't use them often. Haven't had the need to ask for any service at the front since signing up and i have not had any issues with the staff as other reviews mention.

Negative experience: I like training there but the staff are the rudest I have ever come across there always on the phone head down on social media or talking to one another never say good morning never say goodbye although I do to them especially the guy with the mullet and the chubby blonde girl

Negative experience: Disappointed with crunch today. Gym is usually open at 5am. I arrived at 5.45am and the gym was closed. People were waiting out the front. There were no numbers or online help to sort out the situation. Hopefully this can be rectified so loyal members are not left wanting. Thank you to Joe from Caringbah Crunch who tried to offer some solutions

Negative experience: Today 13.03.22 at 7:30 the gym was not open. I woke up so early on a Sunday morning to get the work out in... someone must have had a great Saturday night.

Negative experience: I started off to inprove my condition. But had problems could not go back that offten. However I had to go many times. Qnd put complain in ,because their did not take my member fees out. On top off that late fee . I had to do it 3 times. The stuff is hopeless. All I get is sorry qnd it happen again and again I canceled my membership

Negative experience: If I could give 0 stars, believe me I would. The regional manager of this place - “Ian” - the most racist, prejudiced person I have ever come across. The gym has lost its status with me and many other members due to this man. It is not only at this branch, every crunch under his managerial umbrella that I have been to have declined drastically. I only hope the company wakes up to itself and realises who they have hired and correct their mistakes. They’ve lost four memberships in the past week as I and three others I know have left, and others will not take long to follow suit. Disgusting.

Fantastic experience: Good pricing plenty of equipment

Negative experience: It's an ok gym will get the job done. Better than no gym. Don't expect anything amazing.