GYM AT SWR

Fantastic experience: The new gym’s so good! Awesome upgrade

Negative experience: My partner and I joined up and while the gym itself is ok by SWR standards but the management team offer a particularly poor customer experience. We both had to cancel our memberships in line with the conditions set out in the contract. I had supplied all of the required documents required to cancel membership and management were unresponsive. After several attempts, they responded telling me that they needed more time to review the documentation (3 brief documents) which ended up taking over one month to do a 5 minute job so they could continue to charge me. This was not undertaken in good faith and with zero cooperation. My partner went through the same ordeal and is STILL being charged a membership fee with management unresponsive to multiple emails requesting them to action the cancellation.

Negative experience: Was told cancellation was simple with providing documentation of changed address. Myself and my partner have done so and five months later the gym has failed to respond to my multiple emails and requests to cease the payment and my bank is still getting requests for funds. My partner did manage to cancel his but took several months of back and forth emails and phone calls. Dodgy business people.

Positive experience: Only a small area, but a very good range of equipment (only 1 item not working properly but there is an alternate to this anyway) equivalent to a much larger gym, incl plenty of cardio options. Very clean, with friendly staff - Recommend.

Fantastic experience: My favorite go to place, its lovely to zone out and enjoy my work out.

Fantastic experience: Air conditioned and great set up for a work out.

Positive experience: Love this place go here every morning can do my workout and do it at ease don't feel like your being watched like you do at a big gym and the up side is there's no show pony's

Positive experience: Good range of equipment for the demographic it targets.

Fantastic experience: Great gym, has everything you need for any workout. Supportive staff and a great space id recommend to anyone local or holidaying. Prices are so reasonable for any budget and there is stuff to suit everyone with classes and virtual workouts. Highly recommended!!

Fantastic experience: Great place to work out , great range of work out machines and friendly staff also.