Valentine Hydrotherapy Pools Inc

Information about Valentine Hydrotherapy Pools Inc
2280, Nelson Bay
Opening hours
- Monday: 8:00 AM – 1:00 PM
- Tuesday: 8:00 AM – 1:00 PM
- Wednesday: 8:00 AM – 1:00 PM
- Thursday: 8:00 AM – 1:00 PM
- Friday: 8:00 AM – 1:00 PM
- Saturday: Closed
- Sunday: Closed
Our comment from FitFit Australia about Valentine Hydrotherapy Pools Inc:
Valentine Hydrotherapy Pools Inc offers a wonderful aquatic experience in a well-maintained facility that is perfect for all ages. With a variety of pools including a great hydrotherapy pool equipped with a chair lift for those in need, the center promotes community health and wellness. Users appreciate the friendly and professional staff who create a welcoming atmosphere, making it an ideal place for swimming lessons and therapeutic exercises.
Key highlights include:
- Ample free parking for guests
- A clean and heated swimming environment
- Excellent facilities for hydrotherapy and swimming lessons
- Accessible to individuals with disabilities
- A focus on community service and inclusion
However, some users have pointed out areas for improvement. Issues such as slippery dressing room floors and occasional staffing problems have been noted. Despite these concerns, many customers find the overall experience to be enjoyable and recommend it as a great place for both recreation and therapy.
Valentine Hydrotherapy Pools Inc: Opinions
Fantastic experience: Love going here lots of free parking
Fantastic experience: Great pool
Positive experience: Staff were helpful and venue was very affordable . Hydro pool dressing room floors were wet and without Matt's making dressing for someone with restricted movement very difficult. Temperature, equipment, and cleanliness was good. No assistance or supervision was provided.
Fantastic experience: Good staff. Great fun exercise
Thank you for the 5 star review and kind words Michael! :)
Fantastic experience: My kids have been learning to swim here. Great place, friendly staff and my children can swim better so they are also doing their jobs well
Thank you for the 5 star review and kind words Rozlyn! :)
Fantastic experience: Such an essential service and excellent people on the ground serving the community...well done Valentine Hydro!!
Thank you Peter for the kind words and 5 star review! :)
Fantastic experience: Pools and amenities are very clean. Staff and trainers are fabulous.
Thank you for your kind words and 5 star review Angus! :)
Fantastic experience: I have been training here for pretty much my entire life and it has been a great experience the whole time. Special thanks to Robbie, the best swim coach I’ve ever had :)
Thank you for the kind words and 5 star review! :)
Positive experience: It was great
Fantastic experience: Great complex and plenty of outdoor space.
Thank you Michael for the lovely feedback and 5 star review! :)
Fantastic experience: Good place to go swimming
Thank you Al for your kind words and 5 star review! :)
Fantastic experience: Gorgeous little pool grounds, amenities, lovely reception & a beautiful teacher Wonderful experience with bub
Thank you Skye for the kind words and 5 star review! :)
Fantastic experience: Professional, friendly,easy access & parking! Affordable! Friendly, clean, great atmosphere!
Thank you for the kind words and 5 star review Eddie! :)
Fantastic experience: Great pools clean n tidy .people very friendly and well run
Thank you for your kind words and 5 star review Neil :)
Positive experience: Pool was clean and a great temp. Plenty of parking and friendly staff.
Thank you Robyn, we appreciated your positive feedback.VHPI :)
Negative experience: Being turned away from my hydro sessions That I have been doing doing for 2 years Was a disaster today I have a disease and being doing this for 2 years as a valuable customer And being put aside for children is very bad I think that you’re loyal patients for hydro should be given priority no matter wha I am now going to Warner’s Bay Because of the way you treated me I will never be back PLEASE READ THIS I HAVE NO Problem with kids BUT I have a condition called Huntington disease that I find children around me very difficult to concentrate and do exercises So I think it is best for me WARNER BAY as I can concentrate There rules say NO KIDS in Hydro I think this is good for both of us
Dear Paul, some Special Needs children are using the pool for 4% of the time the hydro pool is open on a Monday. We believe that they have every right to use this pool and be able to learn to swim - a potentially life saving skill. The Hydrotherapy pool is open from 6am to 6pm Monday to Friday so you are welcome to attend at any time other than that.Occasionally, like this morning, we have issues with another pool and need to move more little ones to the Hydrotherapy pool. We do this to ensure that not only do the kids continue to learn this potentially life saving skill, but also so that we continue to keep much needed funds rolling though the gate so that we can ensure the Valentine Hydrotherapy Pools Inc complex can remain open for all of our community for many years to come.We are sorry that you feel the need to leave to use another facility but sometimes mechanical failures occur that are beyond our control.If you would like to discuss this matter further, please contact our Management Committee via email at [email protected] sincerelyVHPI
Fantastic experience: Great 25m pool if you want to swim laps while Swansea and Speers Point pools are closed for winter. You can't do tumble turns because the pool is too shallow, but hey, it's better than no swim at all and the showers are hot. The aquarobics classes look like a blast but I haven't tried them yet.
Hi Margaret, thank you for the 5 star review and kind words :)
Fantastic experience: Great hydrotherapy pool with chair lift for people in wheelchair
Thank you Diane for the kind words and 5 star review :)
Fantastic experience: Nice and quiet. Good environment for relaxing and doing my water exercises.
Thank you Ian for the 5 star review and kind words. We appreciate your patronage :)
Positive experience: It was excellent thoroughly enjoyed the aquafit class.
Thank you Jo-Ann! We are glad you enjoyed it :)
Fantastic experience: Great place for swimming lessons. Wonderful staff.
Thank you Raechel for the kind words and 5 star rating! :)
Fantastic experience: Great pool, lesson excellent, staff friendly and helpful....
Thank you Joan!! :) :)
Positive experience: Friendly people.
Fantastic experience: Best hydrotherapy pools in the area
Thank you for the 5 stars Judith :)
Fantastic experience: Great place..
Thank you Matt :)
Fantastic experience: Had a great day swimming
Positive experience: Best place to learn to swim for all levels of indoor swimmers!
Fantastic experience: Great friendly staff, clean
Thank you for the fantastic review Melissa :)
Negative experience: 25m pool very shallow . This pool is not a pool I would recommend for doing laps with tumble turns. I would say it's more of a walking pool.
Hi Kate, our 25m pool is 1.4M deep in the middle and 0.8M deep at each end. We were wondering if you ventured into the deeper part of the pool? Kindest regards, VHP.
Positive experience: Therapy pool a bit deep other heated pool is great
Negative experience: The old man that was working there this morning, did not even make an effort to serve me when I was waiting to pay to go in. He looked at me twice and looked away. I ended saying do you want me to leave the money here. He looked at me. It is pretty bad when an 8 year old comes back from the canteen and said that man is really rude.
Hi Leanne, could you let us know in a private email roughly what time this was? That way we can ascertain which volunteer this was and have a word with them.Email address is: [email protected] you,VHP
Fantastic experience: Great place to learn to swim
Thank you for the 5 star review Craig!! :) :)
Positive experience: Good to do a few laps or many. Both ends are shallow so don't dig to deep with your stroking or you will catch your nails on the bottom. Hard to pick when there will be a crowd or not in the 25m pool. Always lots of parents and kids in the learn to swim pool. Run mostly by volunteers.
Fantastic experience: Swimming pool.
Thank you for the 5 star review!! Much appreciated :) :)
Fantastic experience: Great place. Staff are amazing...they look after my little one very well....staff are great...
Thank you for the 5 star review and your kind words!! Much appreciated :) :)
Positive experience: Community driven swim centre. The place has a Hydrotherapy pool which you can use after an assessment by a Physiotherapist. There are also a couple other pools for general swimming and they are all heated. Independent swimming lessons also take place at the centre.
Thank you for your kind words Dean :) :)
Fantastic experience: Great place to spend the day out of the sun on those 40 deg days, very affordable too.
Thank you for the 5 stars and your kind comments Dominic!! :) :)
Fantastic experience: Excellent community feel
Thank you for the 5 star review and your kind words!! Much appreciated :) :)
Fantastic experience: Great for the kids all year round.. not the hydro pool but the main pools
Negative experience: Very disappointed took my 3 children there with family my twin daughters wore swim nappies as they always do when swimming and my mother in-law was confronted by the staff saying a woman ( who happened to be wearing a see through bikini) said that my daughters weren't wearing them in the pool apparently they were wearing normal nappies I am not irresponsible in the least when it comes to my children not to mention the dirty Band-Aids and other rubbish that was on the bottom of the pool and tiles all over the place completely soaked and slippery that place is nothing but an accident waiting to happen very disappointed and disgusted will defiantly not be going back there.
Fantastic experience: Warm water and a fabulous swimming school.
Thank you Chris! :)
Fantastic experience: Great staff really friendly
Thank you Nadine! :)
Fantastic experience: A great place for a relaxing non sun burning swim
Thank you Jake for the 5 stars and wonderful review :)
Positive experience: Little guy learnt to swim here. Pretty good for swimming lessons. But it is a pool centre and not much more.
Fantastic experience: fabulous for birthday parties!
Thank you Java! :)
Positive experience: great facilities containing an inside 50 metre lap pool, a 25 metre (private use only but available for hire) heated pool and a hydrotherapy pool. with a shower, rest rooms, disabled facilities, swim school, kiosk and plenty of parking its a convenient and well maintained public pool thats great for adults and children.
Thank you for your lovely review Shane - much appreciated :)
Fantastic experience: Fun
Fantastic experience: asdf
Fantastic experience: Very good. Friendly. Good results . Happy
Thank you John :)
Fantastic experience: What is there not to like about Valentine Pool. Wonderful helpful staff, clean well looked after facilities. Heated so you can use all year round meaning bored couped up kids in bad weather can be entertained easilly by popping down to Valentine Pool. As a parent have entertained the kids many a time at Valentine Pool whether cold winter day or 40 plus day when outdoor pool pools are like swimming in pea soup Valentine is climit controlled and refreshing even on the hottest days we had last summer.
Thank you Fiona for the lovely review - we really appreciate it :)
Fantastic experience: One of the best pool in NSW and the best volunteers I always feel welcome
Thank you Brittany! :)
Fantastic experience: Lovely place for the Elderly and infirm to soothe their aches away and do some hydrotherapy.
Thank you Dave for the kind words and 5 star review :)
Fantastic experience: Great place to cool off - love that the pool is undercover as I need to stay out of the sun.
Fantastic experience: Really nice venue with great hydro pool. The facilities are quite clean and most of the staff are absolutely lovely (there is one grumpy guy but he’s not rude or anything). They are respectful and inclusive of people with disabilities which makes going to therapy that much more pleasant.
Thank you Lauren for the lovely review and 5 star rating :)
Fantastic experience: Crystal clear water. Pleasant temperature. Clean amenities.
Thank you for the wonderful review Jeffery!! :)
Fantastic experience: Wonderful venue and fantastic staff!!
Thank you for your great review Niki!! :)
Negative experience: Discourteous staff and inappropriate authoritarian interactions with a disabled child in the presence of paid Carers .
Hi Heather - as you were not in attendance at our Pool facility on the day in question we feel that your review is unfair and is not based on first hand knowledge. Staff here have advised that the Carers were not following clearly sign-posted Pool rules (some of which was brought to our Staff's attention by other patrons). When our staff approached the Carers, the Carers responded with hostility towards our Staff including verbal attitude and slamming doors and our gates. All public venues have rules that need to be adhered to and so do we. We are taking steps to have your Google review hopefully removed.Thanking you,Valentine Hydrotherapy Pools Inc.
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