Sydney Gymnastic and Aquatic Centre

Negative experience: Me and my kids were swimming and when we got out of the pool we got SOO MANY BLISTERS on both feet I am never coming back

Positive experience: I went here for the first time with my son. My son enjoyed it a lot, which is a good thing.

Negative experience: Wasn't there was at the RSL

Negative experience: Extremely disappointed with the front desk here. On 22 November, I requested to change my child’s kindergym day starting DECEMBER onwards from Wednesdays to a weekend because my maternity leave ends this Nov. So imagine my shock when we showed up on class on 26 November (Wed) and were told we weren’t on the list. When I went to the front desk, I was informed that they made the change effective November, not December as I clearly requested. Their response? A simple “sorry, there’s nothing we can do, you can’t attend today.” No alternatives, no effort to fix their mistake. We drove half an hour to get there, and I even left my newborn with my neighbour so my child could enjoy her class. She had been looking forward to gymnastics all week, only to be turned away because of an error they made. I then had to explain the situation to my daughter, and she left the place crying.

Negative experience: Really disappointed in the customer service here. They keep cancelling classes on the weekend and then charged me a $10 late fee even though the class had been cancelled that weekend. Then when I ask them to please waive the late fee as I didn't realise there would be a direct debit as they had cancelled our class once again, they flatly refused and also sent me instructions on how to cancel my membership. So rude and so inconsiderate and unfair. Yes I will be cancelling and never returning. Terrible system

Fantastic experience: Very good facilities for gymnastics. Being close to West HQ is very good for long competition days. Lots of parking

Positive experience: New updated review (16-10-2025): I am updating this review and have now provided two additional stars due to the active and quick response from Christian Ryan who got back to me regarding my concerns. They still do have problems with their booking and class online systems , which Christian acknowledged. They however are willing to make accomodations if we request over the phone or in person. The process is not smooth as yet by any means but they are actively trying to improve on them. So the additional two stars is for the Effort and the Response time. Thank you Christian. Old review ( 08-10-2025 ) : This rating is not about the staff , they are good people. This is primarily about the system they have in place. The waiting list system does not work most of the time. The email does not reach you once a spot opens up and you end up having to leave your kid in the old spot learning nothing new although your kid is ready for the next level. In that way they hold your kid back , which in my opinion is a very bad way to manage things .

Negative experience: Story 1: 13.10.2025: another bad experience again. I have requested to place in the Thursday 7-7:30pm waiting list since 21/08/2025. I am trying and always been told the waiting list is full. They can’t place more. But people who requested later than me were placed in the wait list if they requested the right time when a wait spot is suddenly available. So SGAC system is not looking at how early you requested but depends on how lucky you are ( requested at the right time). And customer desk are not willing to help extra or change this unfair system. Story 2: I received the worst customer service here. When signing up, the website is not designed to alert customers how the payment system works. Also The customer service agents are just looking beautiful and do not provide anything information to brand new customers. It is disgusting dealing with this company.

Fantastic experience: Huge arena. My daughter loves it

Fantastic experience: Everything under one roof

Fantastic experience: Nice place for kids to have activities. The gym was great, it has two pools as well, the facilities are good. The coffee is also good.

Fantastic experience: Dear SGAC swimming, I just wanted to reach out and notify you of my gratitude of your swimming instructors Jess and Karen. My son J had a rocky time transitioning from the babies class with me and Kayla, to swimming independently without me. During the transition, unfortunately J wasn’t able to keep a consistent teacher at first, but almost 8-9 weeks later we have finally had a break through. During this time, Karen at first and now Jess (who is now his consistent instructor- thank you!) has shown a lot of patience, kindness, consistency and care. J has been so unsettled until today. Jess has taken the time to assist him to adjust in this transition and although it might seem like much, the fact that today he willingly got in the pool with her, and attempt many of the skills was fantastic! His lessons may not look like the conventional lesson structure that is planned for, but his water confidence, attachment to his new instructor and willingness to try some of the skills is unfolding which is more than we could have asked for. Especially since he was so attached to having Miss Kayla and I in the water with him. So Thank you to Jess and Karen who have been working with us to get him to a point to begin to interact with his lesson. Sometimes these small things can make a massive difference to us as families as the swimming skills will follow once the children at such a young age feel comfortable and supported. Kind Regards, Mandy

Fantastic experience: One of the instructors, Lara is fantastic. She is so patient, consistent and inclusive especially of children with disabilities. We’re very happy with the service and support our child receives in his swimming lessons.

Fantastic experience: A great sporting venue. Plenty of seating where different styles were performed. Toilets were immaculate. Not a great variety of food available at the kiosk but the hot dogs were very tasty which when purchased with a drink was $8. Only down fall on a special events day little parking available. Other than day the amenities made for a very pleasant day

Fantastic experience: I have nothing but praise for everyone in the SGAC swim team that I have been interacting with since the past 11 months. As an adult learn to swim individual who’s had a fear of the water previously, I have certainly come a long way. Since being with the learn to swim program, I’ve been extremely blessed in finding an instructor who understands my fears and limitations. Karen, with her intuitiveness, patience and understanding has made a huge contribution in boosting my water confidence and skills. I can’t thank Karen enough for getting me to this stage. Keep up the great work team! Cheers Mable

Fantastic experience: Fabulous venue for swimming and gymnastics. Plenty of parking. It's easily accessible. Caters for wheelchair and frames.

Fantastic experience: Great venue Clean amenities and and a little Cafe

Fantastic experience: Great facility and friendly staff. Definitely recommend to everyone!

Fantastic experience: We love SGAC and the girls at the front desk are always so helpful and friendly!

Negative experience: Very poor customer service. People at the front desk deliberately avoid you or not really interested addressing your concerns. Wait time on the phone also ridiculous.

Fantastic experience: Aaa

Negative experience: They don’t know how to answer the phone.

Negative experience: Honestly coming pass more then 2 years The girl in reception area her name Jadem I think she's so rude zero customer service why the so rude I work in retail too doesn't know how to talk with customers and she's the supervisor no knowledge because of that taking out both my boys from the swimming shame on you.

Negative experience: Highly inefficient management and customer service. The customer staff are inconsiderate and the management does not care about anything apart from minting money. Recent system change has been extremely frustrating and the customer service staff has just added further to the misery. I don’t even want to give it a single star rightnow!

Negative experience: Very disappointed with the center and couldn't book the make-up class from the previous platform which is ridiculous. The center changed the money for not providing the service.

Negative experience: Interactions with the front desk have consistently been disappointing and unsettling. Few of them are good but a lady sitting in the front desk at the corner today was terrible and with lack of empathy. Management should invest in training to ensure the front desk staff have the necessary skills, awareness, and understanding of customer service. No customer should feel belittled. The pool, other services, and training staff deserve more than five stars. However, the front desk diminishes that excellence.

Fantastic experience: Customer Service is always happy to help and teaches me how to use the portal! So easy to mark absent and book my make ups!

Positive experience: Not enough change rooms. Have to be in long queue after swimming

Fantastic experience: World class facilities, lovely coaches, friendly gymnasts. Once the wait is over after booking in for a trial, you're made to feel very welcomed.

Fantastic experience: I take my son to SGAC for swimming lessons, can highly recommend. A special shout out to Jack & Bree who are amazing with the children. The customer service team are always professional and courteous and go above and beyond for their members. Thank you guys, keep up the great work

Fantastic experience: Serrenel and her lovely team what more can I say...... Very helpful always with a smile whether it's customer service or simply ordering something at the cafe.

Fantastic experience: Great cafe for a midday snack, love the options of toasties and microwave meals as an athlete! Had the BEST toastie made by Jeyda today!!

Negative experience: Grrrr.... Can't work the stupid members portal to cancel and organise the classes, staff can't do it for you over the phone.... All they can do is talk you through it over the phone, too bad if you arent in a situation where you can sit, listen and go through the steps to do it yourself . And if you don't cancel in time then you can forget about a make up lesson and say goodbye to your money. There has to be a more simple way. The website and also members portal is to hard to navigate.... And to get their reviews up they are offering a free scoop of gelatissimo during Easter. Well, Im not changing my review like last time so I guess my girls won't be getting a free scoop. We have recently left swimming lessons in sgac I made a review previously basically saying life guards were standing around chatting with each other rather than watching the pool, I received a call about my review and I was told that they were discussing proceedures, which I thought should have taken place before they went on duty which makes more sense to safety, but I removed my review anyways couple weeks after that my daughter went up a class in swimming lessons and now found herself in a deeper part of the pool in which she couldn't stand. The instructor sent her from one side to swim to the other side but for some reason my daughter stopped in the middle and could not reach the bottom. The instructor turned to face the other students and for a brief moment did not notice that my daughter had stopped and found herself in a bit of trouble, I looked at the lifeguards to see if they were watching and to no surprise they were standing there chatting and hadn't noticed a thing. I was so angry at myself for removing my first review and the fact that it had fallen on deaf ears that I removed my children from this swim school. The instructor did turn and did help my daughter to the other side but it doesn't take long for bad things to happen. I once again spoke to one of the persons standing around the pool that day but still it made no difference as she told me that she would report it and as they make you attend for a further 2 weeks after cancellation, I seen no changes or improvements. So I stand by my original review which I had deleted about this swim school being overcrowded, money grabbing and staff being paid to stand around and do nothing or walk around acting of great importance. Also, The change rooms are so overcrowded after lessons and I don't understand why they don't stagger the classes to finish at different times to allow more space in change rooms and amenities to be shared appropriately amongst members because as it was, some parents were throwing a towel over their children and just going to their cars and I can understand why. it used to be almost impossible to call reception and get someone on the phone. Hopefully they have made improvements since we left.

Fantastic experience: I've never had a bad experience coming here for my weekly swim or my son's swimming lesson. The girls at the counter are always happy, welcoming and able to answer any silly questions I need help with.

Fantastic experience: We absolutely love this swim school & everything it has to offer the staff are amazing Serenel has helped us from the very start with fixing our classes to adapt to our busy schedule and always welcoming us with a happy smile & always makint sure our kids are happy, they scream her name everytime we walk in with big smile We are so happy here, thank you for making swimming enjoyable for our kids

Fantastic experience: Wanted to write a review on the exceptional customer service & friendliness that was shown to my mother who takes my daughter to SGAC gymnastics. TIARNE & BRIANNA you guys are amazing. Thank you for your time and patience with helping my mum out with the booking system on such a busy night & accomodating my daughter for her makeup class. You guys are the best

Negative experience: I was happy when we joined . But after 1 month there was a new trainer every alternate week . Wrote email several times but no luck . Once my child was sitting outside the pool for while class and just playing and the reason they gave was " sorry , someone vomited in the main pool and we shifted the class to other one but water is too cold " like really that's what they said. I am very disappointed from last 2 months .

Fantastic experience: Such a positive and enthusiastic environment. The customer service team provided me with support and made sure my experience was nothing short of amazing. Definitely recommend to everyone!

Fantastic experience: I love it it’s very clean and quite in the morning

Fantastic experience: Have a pleasant experience with swimming competency lessons and assessment, staff are beyond reproach kudos to management team for cultivating a fine team!!!

Fantastic experience: Karen in Customer Services is a legend, going above and beyond to help make my son's birthday a special day, as all his family live interstate!!! Thank you!!!

Fantastic experience: So, far I have found this the best place for swimming. Friendly staff. Affordable prices. Clean shower area and a beautiful pool.

Negative experience: Are your counter staff trained? When I asked them questions, they told me to check online. When I asked what time the classes were from Monday to Friday, your counter staff said they were all full. I checked online and found that there were classes every day. Do your SGAC counter staff serve themselves or customers?

Negative experience: Please open the windows. Thanks

Positive experience: I go here for Adult swimming lessons. I dont mind it, I’ve had a few instructors, I find the younger ones are better as they aren’t pushy. One of the comments here states the repetitive classes they teach, while it’s true, it is also a necessity to move to the next level as students are being taught specific skills for the level they are doing. The customer service as others have mentioned can be quite bad, I myself, try not to engage with reception unless I really need to as they are not very friendly. Each to their own, I’d say.

Negative experience: First time I've visited, worst experience ever. I have walked into the centre for the first time with my kid with a casual pass for swim. Once we had the pass, we just walked into the pool area and we were not been informed at the counter to wait or proceed, etc, whatsoever-majority aquatic places do not have a rule to wait until the next lap or timer etc..you just pay and get into the pool and kids can have fun time. My kid was talking to me before entering into the pool, we were just standing at the pool area (outside of pool). It was not even 10 seconds we entered, a lady staff in her 50's or above who was in the pool, name "ALISON" short hair, started screaming on us for no reason. It was saturday afternoon, moreover we were not been informed what to to do after handing the pass to us. All she wants to convey was not enter into the pool before 1pm. I dont still understand why she need to scream with big mouth and opening eyes like deer eyes?? People around were looking. It's absolutely insulting. I've informed to the receptionist lady and the guy who was supervising the pool area at that time. For a minute, I was shocked and I didn't get why she was screaming on us?? Big MOUTH/aggressive appearance/arrogant looks...shame on you "Alison" if you ever read this..have some respect and know how to treat people..commit to your work. I will never ever turn around to your centre and would not recommend any of my family or friends. Heaps of places around are providing outstanding services. I don't know what action will be taken on her behaviour..but this is my feedback to the management...to improve staff's attitude towards public...and we are paying for services..it is not a free service you are giving away.

Negative experience: Arrogant staff.

Fantastic experience: Amazing pool love this place

Negative experience: Poor customer service can do better

Fantastic experience: It’sa beautiful place for learning and activities.

Fantastic experience: The staff are extremely helpful and go above and beyond to help customers.

Fantastic experience: Reception, staff and all facilities have been nothing but exceptional!

Negative experience: Very unprofessional and rude front desk who shout at you when you confront them about their issues. They threatened us by calling their security.

Fantastic experience: Great gymnastics program… friendly admin and cafe staff..Serrenel always smiling and very efficient…makes the best coffee…

Fantastic experience: My daughter loves going to SGAC for her swimming classes. The teachers are really awesome

Negative experience: It was awful experience when dealing with manager…. That lady knows how to make customers feel worse with her attitude….

Fantastic experience: Amazing facility! Super impressed by the customer service. They went above & beyond.

Fantastic experience: Friendly staff helpful always available clean fresh food and delicious coffee great facility

Fantastic experience: Great place to go too, the workers at the desk were so kind to me and they really do a great job at there work !!

Negative experience: Lady at the reception was very rude . Whenever you go at reception for any query she always gives arrogant look. We pay for kids classes and expect good customer service at the reception.

Fantastic experience: Excellent facility. Best service by the staff. Very friendly and professional, always going above and beyond to help me. Thank you.

Fantastic experience: Absolutely love SGAC! Top standard facilities and service. So glad we chose SGAC for our daughter to attend swimming and gymnastics. Very happy customer ✅

Fantastic experience: Best facility! The staff are amazing, they always go above and beyond and are happy to answer any questions. Very professional, highly recommend.

Fantastic experience: Staff and facilities are fantastic. Coaching staff alway encouraging to the kids. Customer service always friendly and helpful.

Negative experience: The front desk is very rude and their systems are not at all aligned to assist the user. I was not able to book makeup classes as the dashboard did not show any upcoming classes. I am out of pocket for $80 because of their system issues and the front desk says now you can not do anything about it. Not a happy customer at all.

Fantastic experience: The front desk staff was really helpful and friendly, especially Lisa, who was gracious in assisting me in determining which membership was best for me!! Will be recommending to friends and family.

Fantastic experience: The front desk team always go above and beyond to help, their customer service is always on point and are always happy to help in whatever way they can. Lisa in particular is always bubbly, cheerful and ready to assist in any way. Highly recommend the centre.

Fantastic experience: The entire customer service team at SGAC are so helpful and amazing. Their employees do so much more than enough to aid not only my own queries but all of their customers. I have met so many other parents at SGAC who think the same of their staff, from making amazing coffees to helping me mark my absence; I cannot think of a facility which is so polite and eager to help and satisfy their customers as well as SGAC does.

Fantastic experience: Remarkable customer service experience for me and my entire family! From the moment we engaged with this facilities customer services team, they demonstrated an unwavering commitment to ensuring our needs were not only met but exceeded. Their dedication to customer satisfaction is truly commendable and has left a lasting impression on us.

Negative experience: The experience with the front desk is always disappointing and unsettling, and in many instances, I have observed preferential treatment and a lack of empathy. The management should invest in training so the front desk is equipped with skills, awareness and understanding of customer service. No customer should feel belittled. The pool and other services and the training staff are 5+ stars. However, the front desk takes away that glory.

Fantastic experience: During my recent visit at SGAC, I had the pleasure of interacting with a lovely receptionist, and I must express my admiration for her exceptional service. From the outset, she greeted me warmly, setting the tone for a pleasant experience. She demonstrated remarkable attention to detail, addressing my inquiries with clarity and precision. Despite her busy schedule, she managed her tasks with remarkable efficiency, handling calls and appointments seamlessly. What truly impressed me was her proactive approach to customer service. Whether it was offering assistance to waiting guests or providing support to her colleagues, she consistently went above and beyond expectations. Beyond her professional competence, she exhibited a genuine care for well-being of others. Her empathetic demeanor and willingness to assist reflected her dedication to creating a positive atmosphere for everyone she encountered. In conclusion, she exemplifies the epitome of stellar customer service. Her dedication, professionalism, and genuine kindness make her an invaluable asset to your team. I highly recommend her for her outstanding performance and unwavering commitment to excellence.

Fantastic experience: Seriously the best Gymnastics facilities in NSW

Fantastic experience: Fantastic facilities and teachers. My 3 children attend swimming & gymnastics. Front desk staff are always helpful, especially Vanessa who took time to thoroughly explain gymnastics classes as my daughter wants to further improve her abilities and is really enjoying the program.

Positive experience: High international standard of gymnastics center, staff are very welcoming and helpfull. Good quality apparatuses, clean and krganized facility. The only thing I want to ask is to engaged more with adult classes, we need almost daily training. Thanx

Negative experience: The lady at the reception just wants to keep arguing that they have given me a white loyalty card when in fact they have not because they have run out of cards when my son joined his swimming class. She just kept going on and on telling me how I already have a card. I have told her 5 times but instead of being helpful to members, she just want to be argumentative. What do I have to gain for a white card to actually lie about it? Seriously. The swimming teachers are great, could have given this review 5 stars. Reception needs better customer service training.

Positive experience: Good swimming school for kids with good sized heated pool

Fantastic experience: Great place for gymnastics and swimming! Staff is great and friendly.

Fantastic experience: The staff at Sgac have always gone above and beyond to help myself and my children with anything we need! Could not recommend them more!

Negative experience: Very unprofessional and arrogant behavior from front office / receptionist, very disrespectful and judgmental, doesn’t understand basic questions and trying Conclude result. Much better experience with Neptune swimming at Easter creek

Fantastic experience: The customer service staff are always welcoming, informative and very attentive. Always a joy going to SGAC, big fan of the acai smoothies!

Fantastic experience: Great facility, Friendly and helpful reception. Gymnastics coaching staff are supportive and motivating. My kids have been coming here for years.

Fantastic experience: My 2 boys have been coming to this club for years. It’s fantastic!!! Both swimming and gymnastics!! Staff are approachable and always happy to help. There coaches have helped them grow physically, mentally, and emotionally. Highly recommend sgac to everyone!!!

Fantastic experience: Great customer service and facility. My boys come here for gymnastics and they absolutely love it. The coaches and staff are so nice and helpful. Feels like one big family. Cafe does great coffee too

Negative experience: You have a competition running tomorrow SAT 15-12-23, with no information whatsoever in your website! We don't even know what time to show up! Your staff knows nothing at all of the event! worse u try calling on your contact number and the number eventually hangs up! Geeee

Negative experience: Very poor coaching of swimming especially. SGAC looks fancy and great by looks but not good at teaching and the supervisor purposely refusing to talk on performance of the kid and the steps taken to improve. Despite asking multiple times to focus on the talent lagging they teach the same thing again and again. For name sake you want to put your kid for swimming you can join them otherwise step away. Sent multiple emails still no improvement. Absolutely negligence I wonder with that attitude it's unsafe to send your kids there.

Fantastic experience: Great facilities and clean

Fantastic experience: The staff at SGAC go absolutely above and beyond! Lisa is an absolute gem very warm and friendly always there to help with a smile.

Negative experience: Staying at the Novotel Hotel and wanted to try the pool. Waited over 10mins and still hadn't been approached so we could go in. If staying at the hotel should have a swipe card, ridiculous waiting behind families wanting to sign up to join the whole family as members and the public plus swimming families. Then when our boys were in the pool they were jumping in as all signs said no diving. Life guard said to me no jumping I said we looked for signs and nothing said no jumping and he said it's all the way over there pointing to where another lifeguard and swim teacher had been standing and talking in front since we arrived. No way we would have known. Pretty poor set up, put signs up in multiple places so people can see the expectations. We also didn't get a band for our son who was 5 and got quizzed on that by the lifeguards. Can't say it was the most enjoyable experience. Swimming lessons were on so wouldn't say this is a hotel pool. It's a public pool and busy.

Negative experience: If I could give this place 0 stars I would! My sons 2.5 years and his first swimming lesson at the club was today, I went to the club 11:15am not only could I not find any parking, it was packed for a gymnastics tournament so by the time I got in, it was 11:25. The young girl I was talking with she was polite and kindly enough said when you finish we will do your membership, then she asked do you have double nappy? I was confused and had no idea. Apparently you can’t have a child attend unless they have a disposable and reusable nappy on top. By this point it was 11:30am class had already started, I said I didn’t know this and I received no correspondence, she offered me a reusable nappy although I have some at home, I asked how much and she said $30!! I said no thanks and asked for a refund for todays lesson and I’ll come more prepared next time, or they can provide the nappy because I did not receive anything advising this. She went to ask her manager, Tanya. Soon after Tanya had walked over saying “what’s the problem?” to me. I asked the same for a refund for today’s lesson because I was not told about the reusable nappy and she said no. Even though I said I’ve wasted 10 min trying to prove and show Tanya and missed the lesson that I never received any correspondence in their welcome email which supposedly indicates I need to have a reusable nappy for swimming, she was extremely offensive and intimidating with her attitude and was so rude I started becoming irate, I asked for her manager and she said she’s not in until Monday and refused to give me a name and email address, she gave me their generic email address for complaints and wouldn’t give me the paper. Tanya kept at me saying things like all the other customers don’t seem to have this issue, do you think you are special, we don’t give free merchandise, it’s in our terms and conditions we emailed you we won’t refund you for the lesson. Tanya rudely kept comparing me to other customers and saying they all know to bring it and so should I; I said I called and left a message and no one responded and no one’s answered the phones and then Erin intervened and said she this is not possible, they call all customers back. I said I’ve never experienced this before this rudeness my son was at Carlisle for sometime and she said we’re not Carlisle, it keps escalating and Tanya would not give me the paper with the email, she kept at me saying the same things refusing to refund me saying I should have known to bring a reusable nappy. Then Erin was rudely telling me to leave before she calls security, I felt I was being ganged up on I was just waiting for Tanya to hand me the Paper with the email address. My son was in my arms crying and they did not even take notice, both of them were gas lighting and then finally Erin called security and said “can you send someone to remove this lady off site” I was appalled and extremely hurt by this, I’m holding my son and I was not swearing or screaming I was upset and standing up to Tanya’s rudeness and bitterness. I said many times if you had just spoken to me nicely this would never have escalated and she said you are talking over me! I cannot believe this! I will complain even further about the two reps of this swim school but I don’t know how and who to, they absolutely were talking to me so poorly and I felt bullied. I actually left the centre in tears holding my son. I’ve never experienced anything like this in my life.

Positive experience: Good place for swimming

Fantastic experience: Good place for family!

Fantastic experience: My daughter love ❤️ this place

Fantastic experience: One of best places in the area

Positive experience: Excellent for kids Gymnastics learning. Found all the staffs are very helpful .

Positive experience: Best place… can you please start accepting fitness passport again…

Positive experience: Wonderful venue for gymnastics. Do yourself a favor and check out the pies in the cafe

Fantastic experience: My kids and myself are going here. My elder kid is doing tramp skills and swimming, my little one is going for gymnastics and swimming and I go for swimming. It is our second home

Fantastic experience: Good facility and most secured. Friendly staff.

Negative experience: Poor communication they ripped off my account even after canceling membership they still charge to this day.

Fantastic experience: Very qualified instructors here. My kids come here for swimming and we all love this place.