Goodlife Health Clubs Royal Park

Fantastic experience: The friendly and very helpful people that run the gym, the people in reception are amazingly helpful and super supportive especially when you’ve never been to a gym.

Fantastic experience: Great Aqua classes, friendly staff always welcoming. Lots of equipment

Fantastic experience: My trainer is delightful and I like the fact that the gym has a representation of all age groups. Also having a pool is a plus point.

Fantastic experience: My experience of this gym in the twelve months I have been attending is that it is inviting and welcoming. It has always been clean, and well maintained. The review posted by 'Aussie Aussie' seems too far fetched to be true. For two people to have such differing experiences does not ring true, and I suspect that 'Aussie Aussie' is representing a competing business.

Negative experience: Cancelled my account 5 months ago and now I got charged money with no notice or receipt. Tried ringing the team to sort and they never call back or fix the issue. Worst customer service, even the manager had no explanation on what the amount was for which got deducted after 5 months.

Fantastic experience: Very happy with the membership , now in its 4th year . The gym facilities are great , the pool is a great asset , and the staff always friendly and helpful. keep up the great work .

Fantastic experience: Great place to work on my fitness. Friendly and helpful staff. Good cliental who use the gym.

Fantastic experience: Alex is an incredible Zumba instructor. She makes a real effort to make everyone feel welcome and is a great teacher. I look forward to Zumba every week at Royal Park Goodlife!

Fantastic experience: I have found Royal Park Goodlife very accommodative and highly attentive to my fitness goals and helping me achieve profoundly over and above my expectations. One of my goals was to participate in the much needed fundraiser, The MS Mighty Swim as a team participant across a 24hr endurance swimming event. Not having grown up in a swim club and taking up swimming later in my life I was able to swim 10 KM. Two trainers I would like to champion are Lachlan, my initial personal trainer, and Emma, my Body Pump group fitness instructor. Being a female in my late 50's I felt safe in both instructors hands who understood injuries yet still actively encouraged me to push my endurance further. Emma is such a role model in Pump workshops, encouraging me to push hard, though within my limits yet also to extend results. Emma guides with intelligence and restraint as to prevent injuries yet took time from her schedule to individually assist me after class to modify incorrect techniques. In the water I am still trying to catch that black line, but I am now stronger, quicker and my recovery is efficiently timely. A big shout out and huge appreciation to Emma and Lachlan.

Negative experience: Have been attending this gym for over a year now. Decided to cancel my membership. The gym to me doesn’t seem welcoming. Can’t even use the pool without being glared at by the men who use it. Can’t even go to try and use a locker without the woman in the bathrooms fully naked standing in the way of the lockers. Not a good look. They don’t even move out of the way for you. I’ve had a couple of bad experiences with some of the gym uses where nobody would be using a certain machine and I mean nobody using it, so I go to use the machine just to have someone go completely off at me saying they were using it when this person was on something else at that time. Swearing at me making my experience feel horrible. The cleanliness of this gym especially changerooms is filthy. A lot of the times I use the gym when cleaners are there cleaning just to have a male cleaner in the woman’s change rooms, now how about a warning or even a sign like some other places warn you if a male is cleaning woman’s change rooms at the time. Cleaners do a slack job. So much grime and floor filthy still once they’ve even cleaned. I find some of the staff are quite unwelcoming. Especially some of the personal trainers. I’ve been to other gyms in the past and have always seen trainers or staff attending people who are using the gym and offer help if needed especially if you’re unsure of equipment. I’ve now decided to join a new gym, and have gone to this new gym and found everyone welcoming and staff way more helpful. First day at this new gym and already I’ve learnt how to use the equipment properly. The people and general atmosphere is my welcoming. Even the gym users are super friendly.

Fantastic experience: There's two people at Goodlife Royal Park that I'd like to recommend, Diksha and Joe. Joe for his help and support at the gym and introducing me to Diksha who is a Veterans contact person that has helped me getting my Vets White Card for health services and other things with the DVA. Both of these people do their roles well and are very friendly and affable in their approach to people, I highly recommend them.

Negative experience: Not impressed. Friday asked on behalf of a friend with Terminal Cancer to stop her being harassed for a $10 debt that she had paid. No one from head office or Port Adelaide answering emails and phone calls. So angry. Will try again to get this harassment stopped. She doesn't need any more stress. This review is done by Rowena not Willie. Willie is not a member but I am.

Positive experience: It has swimming pool and friendly staff. I have been going this gym since 2104.

Negative experience: Called for information, great. Planned my visit, arrived, information was completely incorrect. Staff really aren't across the board here. Bummer, could be a great community hub in someone else's hands

Positive experience: I have joined goodlife recently and it's a gym I feel comfortable not judged and it's a quiet gym to work out and complete my goals the staff are very welcoming and polite alwys ready to have a good chat and help where they can so thanks goodlife

Negative experience: Not a great one. I have cancelled my membership after just 4 weeks. Very disappointed money is still being taken out of my account

Fantastic experience: Great team and hosting Easy to talk thru what I wanted and was looking for Thanks Jade

Fantastic experience: Very friendly helpful staff clean, comfortable, & not intimidating atmosphere ❤️

Positive experience: Good local pool. Weekend access a real plus

Fantastic experience: It's not very spacious, but it has enough equipment. It's really a great facility

Fantastic experience: Great fitness club with gym, classes and swimming pool!

Fantastic experience: Aqua classes are amazing and gym staff are so friendly

Fantastic experience: It is a great armosphere at goodlife gym royal park. The staff are so friendly, helpful and curteous. There is a wide range of activitied times. I am pleased I joines this gym.

Fantastic experience: Modern equipment. Great layout. Heated swimming pool. Great staff. Great prices

Fantastic experience: Always a warm welcome. A great place to connect with other members, share a laugh etc., and enjoy exercising. The current staff are friendly and helpful with a Manager that takes a keen interest in improving facilities and equipment.

Fantastic experience: Did physio in the pool here. Looks like a well equipped gym and a heated pool with showers

Fantastic experience: Have been to use the pool today. Feeling good after mild exercises. There is always someone to chat to. Highly recommended

Fantastic experience: Love this lil Club. A bit older than some. But great pool & Aqua classes. Pool has been redone since I was last there. And friendly staff.

Fantastic experience: Went for a visit and joined the club. As an older man with a rotundish apearance I have't lost a lot of weight but I do feel a lot better in myself and I love the pool after a work out.

Positive experience: All levels of fitness can enjoy group fitness classes. Great instructors. Friendly atmosphere.

Fantastic experience: Great indoor swimming pool. Well equipped gym. Huge car park.

Negative experience: Half the time the pool is closed as somethings 'broken' or out of order. The other half it's occupied by the aquarobics which for some reason take up every lane in the poor regardless of how many people are in the class. Paying a premium $40pw for all gym membership for the services yet cannot even use them. Tried calling the club prior to coming to see if the pools open and no one even answers the phone. Poor services and management.

Positive experience: Good

Negative experience: No customer service

Fantastic experience: Loving the aqua aerobics fast paced great workout

Fantastic experience: Love this gym. Good atmosphere to workout and friendly staff !!

Fantastic experience: Just started going there and been there twice so far and absolutely loving it

Negative experience: The pool is disgusting to much body skin floating around in bottom of pool hand rails are coated in body fatty oil scum and the showers the walls have black mould growing only reason i go there is because work cover its not healthy at all

Fantastic experience: Never being there but google prompted me to do the review. Just the name good life health makes me feel better and healthier

Fantastic experience: Really glad I joined the Goodlife gym at Royal Park.Great classes awesome music,friendly helpful staff.

Negative experience: Worst experience ever!! I asked to cancel my plan and the guy told me was everything all right but they keep charging me after 4 weeks! ridiculous!!!!!

Fantastic experience: Friendly staff and prompt service. Highly recommended. What’s more, the vibe of facility is welcoming and motivational.

Fantastic experience: Enthusiastic, knowledgeable instructors, clean facilities, timetable has variety, welcoming reception

Fantastic experience: Wicked atmosphere and staff in this gym - massive credit to Nick & Sharni for the 10/10 customer service everytime!

Positive experience: Love my gym! Not the most aesthetically pleasing but great programme, good instructors, friendly atmosphere

Fantastic experience: Friendly staff and relaxed atmosphere Lots to space to workout and modern equipment I enjoy my time at Royal Park

Fantastic experience: I’ve been going to this gym on & off for years .. staff are always friendly, upbeat & helpful.. Facilities are well maintained & clean !! Keep up the great work!

Positive experience: Good pool .Multiple exercise equipment available. Helpful staff. Not suitable for those on AGE CARE PACKAGES.

Negative experience: I have been a good life member for many years now and I have never experienced the treatment my mother experienced at Goodlife Health Clubs Royal Park. After connecting with trainer Shannon Mander for personal training sessions, he advised he would come up with a training plan for her. They had a scheduled session today to go over this plan. He was 30 minutes late to their scheduled session, without any communication. Shannon then proceeded to advise the receptionist that he refused to see my mother until she paid for her direct debit. This was not communicated as she was advised to come into the club to go over the training program. She had not been advised she was required to pay this amount to be physically seen, when the plan had not been created nor discussed. To add insult to injury, after waiting to speak with him for 30 minutes (as advised by the receptionist) he proceeded to walk past her and completely ignore her. When trying to discuss these events with the receptionist this morning, I was advised her manager was to busy to talk and I should contact head office if I wanted to discuss this further. I have had a positive experience at other Health Clubs, but the entire process has been unnecessarily difficult and seems to indicate a bad culture from those on the ground, to senior management.

Fantastic experience: Love going into Royal Park GoodLife. Friendly staff and welcoming atmosphere. Lots of equipment so even at busy times you can always find a machine to get into your routine.

Fantastic experience: My husband and I joined this gym and it's been more than a year now. We never lasted that long in a gym. That's also thanks to Nick who is always there welcoming us with a smile and such a positive attitude and great customer service. That makes our training enjoyable and we feel at home also at the gym. Thank you and keep it up!

Negative experience: After calling to cancel my membership on early February after finding out that even a 3 month membership continues to be active unless cancelled, I was told that 2 weeks payment would come out before being cancelled, I agreed. I noticed money still being taken out in May. I called the club to which I spoke to Adele who is clearly lacking in customer service skills. She very told me that my membership wasn't cancelled and that I misunderstood. She said that a manager needed to email me to cancel (which was not in the initial conversation we had, although she denies this) Upon telling her that I received no such email, she said that they instead tried to call me and her manager left a voicemail. No voicemail was left and they then proceeded to never cancel my membership. I then asked for a manager to call me back asap Monday morning. Adele then said that the manager was very busy and they will try to call me back whenever they can and that they had important things to do. A membership that should have costed me $120 for 3 months has now cost me about $450 Communication skills of staff need to be worked on, as does the clarity of cancelling memberships. It is clear that the company do whatever possible to find ways to keep you membership going by purposely decieving customers. Shame on you Goodlife Royal Park

Positive experience: I've recently returned to GoodLife Royal Park after hip surgery. I had to stop going because I could not walk to the pool. Yesterday I went in to check my phone worked with their new system, it didn't and Nico who was helping me said he can organise a disc. He was extremely helpful, I have the disc and will return to the pool very soon. Thank you Nico

Fantastic experience: The gym atmosphere there is very welcoming and non- judgemental, I have always felt safe and welcome there as a young woman starting out in the gym. Staff are super kind and helpful, facilities are always clean and well taken care of.

Positive experience: Pool is bit cold

Positive experience: Have you seen the size of me hahaha

Negative experience: In winter this gym could do with some heating

Positive experience: Love going to gym and good life is a great gym

Negative experience: No one answers phone and not enough pool time for members

Positive experience: Love the vibe at this gym, good staff, good facilities. Little hidden gem :)

Positive experience: Staff behind the counter are not very knowledgeable and try to explain things in a round about way. When trying to enquire about fees you also can't get a straight answer

Positive experience: Just a quick visit for a core class. They have a range of classes, new gym equipment and a 25m pool.

Positive experience: I miss having a different teacher every day for aqua they are all very different. So good. Love the 8am classes

Fantastic experience: New club manager is amazing!!! Had a small issue and it was sorted straight away, can not thank Nyssa enough.

Positive experience: I along with many others have attended the pool for many years now every morning. We have been attending at 5:30 am each morning later on the weekend now the time has been changed to 6 o’clock so we lose half an hour which is okay for some but for those who work it is cut the time that they can now come to the pool either shortening that or they’re unable to come at all during the week. On the weekends we could swim on a Saturday before the children’s classes now that has become virtually impossible there’s one lane which is open for swimmers and whilst one or two people can swim the noise from the classes is not the best for swimming conditions but people put up with it if you were 10 in the pool and get in there you’re allowed 15 minutes to get into the pool to swim and then I made to get out and sit on the side of the pool like a naughty child also prepare the pool for the children same with arriving’s classes if you get in then you pulled out and you can then get into the one lane. The times of the weekend have been shortened significantly which means realistically the time that you have free time swimming just gets less and less each month it appears as time goes by we’ve all been extremely loyal during the pandemic and also afterwards when they were fixing the pool. Many of us calling into the pool to find out when it would be opening and it did take months keeping in mind that the year before we had also had time off while they were fixing the pool. Many of us were not informed when the pool reopened and relying upon others passing along the information. By the time I reopened we were all fed up of calling in on a weekly basis to find out when it was going to be open when it did reopen the hours of just become more and more restrictive. I have now been to the pool on my way to work and have actually stayed home one extra day from my work in the River land so I could get a swimming only to discover that the water Aerobie class was at an earlier slot and so I was unable to get a swim. All week we’ve been having a discussion over what time the pool would be open todayA public holiday I asked the girls on the desk what was the deal with Pool this weekend they said it will be open at eight there was no mention of a water arobic Class. Many of us have been very loyal swimmers also attending the pool several of them for over 10 years each day and it appears that we keep getting pushed backwards all the time so that our time is become so restrictive that it’s almost come to the point where perhaps we need to seek to go elsewhere. It’s very very disappointing and very unprofessional if they going to have a wardrobe class the staff should have been informed and should’ve told us all instead of us turning up for a swim in the morning when realistically it’s impossible to swim. As my knee injury was caused by wateraerobic class and I’m informed by my physiotherapist that many of the people who come to see them have the same issues too many people in the pool in one class basically jumping all over one another and twisting in the wrong manner. I know this complaint will not be addressed and I also know that the other people that are swimming with on a daily basis frankly feel that we are at the bottom of the rank when it comes to customer service very disappointing if you’re swimming I suggest you try another pool

Positive experience: I only use the pool for excercise. Usually not crowded when I go. Comfortable temperature. Change room and showers could do with more frequent cleaning due to the amount of people using them.

Positive experience: The functional area is great plenty of space Main gym floor could do with an extra cable machine. Disappointing that there is only one non spin 6am group fitness class option during the week. The bathrooms are terrible - no iron, no hair straightener and very limited space to get changed and ready for the day. Staff are ok - some very friendly and welcoming others need lesson in customer service.

Fantastic experience: Friendly inclusive gym with clean ammenities, trainers are down to earth and knowledgeable. Great array of group classes to choose from so there is always something different to do. So many lovely regulars that have been coming for 10+ years, I think that speaks for itself.

Fantastic experience: Great classes and great people

Fantastic experience: They have a friendly and supporting environment.

Fantastic experience: Friendly helpfull staff great up 2 date gym

Fantastic experience: I love the unpretentious atmosphere, classic gym equipment and never too busy amazing gym

Fantastic experience: Great place to work out.Good equipment

Fantastic experience: Good atmosphere, good equipment, always welcomed with a smile =)

Fantastic experience: I love this Gym and the reception you get here is friendly not like other gyms. There not snobby you feel relaxed no matter what size you are where other gyms make you feel your in a beauty quest and you feel snobbed off. Not this one though.

Fantastic experience: Great place to train. The staff, instructors and trainers are so friendly. The classes are great.

Fantastic experience: Have been a member here for over 3 years. A great community feel combined with excellent staff and helpful, professional instructors make it a good place to train. Classes are great and having a pool is a wonderful added bonus for this gym.

Fantastic experience: Excellent group fitness timetable with some not as common classes available such as Body Combat and Les Mills Grit (as well as body attack, body pump, core, balance, rpm etc). Staff are very friendly and accommodating and the group fitness instructors are motivating and fun.

Fantastic experience: Great place to workout

Fantastic experience: This Goodlife gym has friendly happy trainers.The gym itself has large mezzanine space for fitness classes.It also has a large room for spin classes.There is also a heated pool area for swimmer's. Overall enjoy going to this gym.

Fantastic experience: My first impression were, well organized and very acceptive. The equipment is of outstanding quality and well maintained. Using the gym for a while now the overall "vibe" exceeded my first impression by miles. Good atmosphere and very welcoming. Give this gym a visit before you signup some where else.

Fantastic experience: Friendly and super helpfull staff.

Fantastic experience: Delicious healthy and nicely warm!

Fantastic experience: if you need a gym this one is a good one the staff are super nice to every one

Positive experience: Must reduce yearly prices and upgrade equipment

Positive experience: Great and clean gym. A bit of everything, only downside is the smaller gym space.

Negative experience: Such a dodgy company. Forces people to extend their contracts due to covid When trying to talk to the manager Jennifer about this she was very rude.

Negative experience: Recommended to go here for pool swimming. But pool closed, also wanted Physiologist but promised staff not available, would not refund fees. Complaints ignored.

Negative experience: Was told I could stop commencement of plan if I let them know I did not want to proceed. I informed a staff member that I did not want to continue with contract before due date. However they started charging me. On meeting with a manager he did not listen and just kept saying over and over "you signed a contract". It took a very terse email with legal terms such as "fraudulent" behaviour before they stopped harrassing me for payment (I had to cancel my credit card to stop payments)

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Great staff, kids love the swimming

Positive experience: Good workout and sanity conditions

Fantastic experience: Very helpfull Staff

Fantastic experience: Royal Park Goodlife is a great place to train/ workout. Not too busy or pretentious. Friendly staff and great atmosphere.

Fantastic experience: LOVE THIS PLACE!! Great staff and clean facilities.

Fantastic experience: Great team. The pool is fantastic!

Fantastic experience: Great. Clean. And love the classes!!!

Fantastic experience: Just had my first Body Attack class with Belinda. I'm probably gonna hurt tomorrow

Fantastic experience: Good pool although could be slightly warmer for aqua aerobics

Fantastic experience: I just started aqua classes again after more then 3 years. Yesterday and today the instructor was Vicky and the classes were absolutely perfect. She is one of the best, if not THE best instructor that I ever had. She is friendly, she does explain proper techniques clearly by demonstrating exercises and teaches appropriate methods to strengthen specific muscles. All in all my opinion is that Vicky is an asset for the Goodlife and I will be coming to her classes at every opportunity.