Information about The Aquadome
Opening hours
- Monday: 5:30 AM – 9:00 PM
- Tuesday: 5:30 AM – 9:00 PM
- Wednesday: 5:30 AM – 9:00 PM
- Thursday: 5:30 AM – 9:00 PM
- Friday: 5:30 AM – 8:00 PM
- Saturday: 7:00 AM – 6:00 PM
- Sunday: 9:00 AM – 5:00 PM
Welcome to The Aquadome, your premier destination for aquatic and fitness activities in Australia. This extensive leisure centre features both a 50-meter and a 25-meter pool, complete with a spa and steam room, a fully-equipped health club, and even a cafe and crèche for family convenience. Whether you are a seasoned athlete or just starting your fitness journey, we have something for everyone.
At The Aquadome, we understand the importance of a supportive community, which is why we offer a variety of membership options tailored to suit all needs and budgets. Enjoy unlimited access to our facilities, including our vibrant health club, where like-minded individuals share a passion for fitness and achievement. You will find expert staff ready to assist you with personalized fitness programs, technique corrections, and guidance on equipment usage.
Join our dynamic group fitness sessions and discover the joy of exercising with others who share your goals. From swimming lessons suitable for all ages to targeted fitness classes, our diverse offerings ensure that everyone can find an activity they love. Kids can also benefit from our engaging swimming lessons and fun splash time, making sure that safety and confidence in the water are prioritized.
The Aquadome isn’t just a place to work out; it's a community that inspires and motivates. With state-of-the-art facilities open to members 24/7, our aim is to break down barriers to fitness and ensure that everyone has the opportunity to reach their health goals. Come visit us at The Aquadome, and take the first step towards a healthier, happier you!
Our comment from FitFit Australia about The Aquadome:
The Aquadome in Elizabeth, Australia, offers a fantastic range of facilities and activities, making it a great destination for families and fitness enthusiasts alike.
Visitors appreciate the friendly and helpful staff, ensuring a warm and welcoming environment. The gym is noted for its high-quality equipment and 24/7 access, along with a variety of classes that cater to all ages and skill levels. The cleanliness of the facility and well-maintained pools enhance the overall experience, with many users praising the excellent water quality and spacious design.
While the center boasts many strengths, some guests have expressed concerns regarding overcrowding during peak hours and the need for renovation in certain areas. Additionally, there have been complaints about staff behavior in some instances, particularly regarding customer service interactions and the handling of pool access rules.
Despite these issues, the positive experiences shared by users highlight The Aquadome as a valuable addition to the community, offering an enjoyable environment for swimming, fitness classes, and family fun.
Services, Machines and Guided Classes
The Aquadome: Opinions
Fantastic experience: Great facilities and staff with experience
Thank you for the five star review!
Positive experience: 5 sugars and added 3 more and the coffee still sucks but the kids like swimming here
Negative experience: It would be nice if you let people know that you were closing the main pool. Forcing the kids pool to be so over crowded isn't what I paid for. Abit of common decency goes along way but you're all about making money, right?
Negative experience: Asked about the kids pool is it just a pool and what times did they closed and she just told me to look at google.
Negative experience: I took a shower here yesterday. I asked one of their staff how much the shower cost, and they said it was $2. I even asked for a receipt. Today, I came back to take a shower again, but I was charged $7.50 just for the shower. Then the old lady said they made a mistake. Not a good experience. Corrupt System
Fantastic experience: Spa wasn't closed - great job!
Thank you for your review Rhys, we appreciate your patience and glad you got to enjoy the spa at our facility again!
Fantastic experience: Great
Thank you for the five star review!
Positive experience: Its ok and under cover, pity the life guards here has such a power hunger and frankly I don't like it apart from them it is a nice place for a swim.
Hi Yakof, thanks for visiting us. We appreciate your kind words about the pool, but we're concerned by your comments regarding our lifeguards. We strive for a balance of safety and friendliness, and we’ll be looking into this with the team to ensure a better experience next time
Fantastic experience: Been going to the gym & aqua classes since August 2025. I'm 60 and it was hard at first, but I go at least 4 - 5 times a week, early mornings, and sometimes twice a day to do an evening aqua class. Its now part of my weekly routine. The facilities are great, staff are friendly & welcoming. I'd highly recommend joining.
Hi Tracee, wow, what an inspiring journey! It’s been a pleasure watching your progress since August. We’re thrilled that you’re enjoying the facilities and the classes. Keep up that amazing momentum, and we'll see you at the pool!
Fantastic experience: Really looking forward to my journey towards better health, fitness & weight loss. Summer was amazing signing me up yesterday & Halle (trainer) was equally as good working out my fitness regime.
Hi Paula, thank you for the positive review!
Negative experience: First of all I'm going to point out the most concerning part of this pool which is th lay out. The spa over looks the children's pool were most of the swimming lessons are held, along the wall there are always men resting their chins in the side of the pool watching the children swim, it's just off to say the least! As a fully clothed adult walking past I feel uncomfortable! It is just creepy and gross to watch! I have mentioned it to a few friends that attend swimming here as wel snd they have all said they thought the same thing. Second of all the life guards have a serious bee in their bonnet and are on a weird power trip, I always watch them walk around telling everyone off for every small thing me included. I was literally ankle deep in the child's pool for 2 seconds to tell my son something and my phone was in my hand (locked just in my hand) and the life guard blew his whistle from the other side of the pool to tell me I can't have my phone in the pool just a weird place with off vibes all over the place.
Negative experience: First of all I'm going to point out the most concerning part of this pool which is th lay out. The spa over looks the children's pool were most of the swimming lessons are held, along the wall there are always men resting their chins in the side of the pool watching the children swim, it's just off to say the least! As a fully clothed adult walking past I feel uncomfortable! It is just creepy and gross to watch! I have mentioned it to a few friends that attend swimming here as wel snd they have all said they thought the same thing. Second of all the life guards have a serious bee in their bonnet and are on a weird power trip, I always watch them walk around telling everyone off for every small thing me included. I was literally ankle deep in the child's pool for 2 seconds to tell my son something and my phone was in my hand (locked just in my hand) and the life guard blew his whistle from the other side of the pool to tell me I can't have my phone in the pool just a weird place with off vibes all over the place.
Fantastic experience: only went to skylight mental health at the front, always heaps of fun. And fun place to cool down after, behind in the aquadome
Hi Robert, thank you for your positive review!
Fantastic experience: Granddaughters 1st swimming lesson
Thank you for the five star review!
Fantastic experience: I was very overwhelmed with how great the environment and the experience was when I was there thanks guys I had a great time seeyou soon
Thank you so much Simon. We’re thrilled you enjoyed the experience and the environment. Can’t wait to see you back soon!
Negative experience: Staff were very rude didn’t even Let you have fun at a pool can’t even do anything slightly bigger then a pin drop and if you do they kick you out
Hi Jordan, we’re sorry to hear that your experience did not meet expectations. Our pool rules are in place to ensure the safety of all guests, however we understand that how these rules are communicated is just as important. Your comments regarding staff interactions have been passed on to the management team for review. We hope you have a better experience next time :)
Positive experience: Go there 4 days a week physio
Thank you for the great review Paul!
Fantastic experience: This centre has a great choice of fitness classes. Most instructors are helpful and vibrant. Most of the time amenities are clean, life guards in full view, pool clean however sometimes a little too cool.
Thank you for your feedback! We’re glad you enjoy our fitness classes and find our instructors helpful. We also appreciate your comments about the pool temperature and cleanliness, which we’ll continue to monitor to ensure the best experience for our guests.
Fantastic experience: Great pool.
Thank you for the review Daniel! We are glad you enjoy our facility.
Fantastic experience: The aqua aerobics classes are FANTASTIC the ladies are LOVELY highly recommend!!
Hi Melissa, thank you for the five-star review. We hope to see you again soon for another great visit
Positive experience: Great facilities but could clean the place a lot better mold in the showers slimy floor in the sauna The gym is clean tho
Hi Wikosway, thank you for your feedback, we take our cleanliness very seriously so we will investigate this further and implement improvements.
Negative experience: I am so upset that the people lied to me about my swimming lessons today
we’re very sorry to hear about your experience. We take scheduling and communication seriously and aim to ensure all lessons run smoothly. Please feel free to have a conversation with the reception staff at the facility.
Positive experience: Lots of different pools for children as well as adults. Lovely grassed area outside too.
Hi George, thank you for the positive review!
Fantastic experience: Great pool and helpful staff Fantastic place
Thank you for your rating Grant !!
Fantastic experience: Good staff
Thank you for the five star review!
Fantastic experience: Every time I come in here the guy at the front counter, Jayden is always so nice! He is always smiling and happy, even while waiting in line he speaks to every person so politely. You need more workers like him who are warm and welcoming as it makes you want to keep coming in! Super great asset to the front counter area
Thank you for the five star review!
Fantastic experience: Great swim centre, slide is always a hit with the kids.
Thank you so much for your five star review!
Fantastic experience: My kids love this place We always coming here The pool always clean
Thank you so much for the five star review!
Fantastic experience: This place is great for families Very clean and good stuff My kids love it and they are Very enjoyed Definitely coming back
Thank you so much for the five star review!
Fantastic experience: Wonderful great service from the lady
Thank you for the five star review!
Fantastic experience: Awesome for kids
Thank you so much for the five star review!
Fantastic experience: This place was perfect for a day out with the family with there being 2 pools nad even an outdoor seating area with lots of grass for kids to run around on as well as there is undercover outdoor seating. The staff are really nice and I feel really safe in the water with the lifeguards. There was an event on with a BBQ by the swim team that is there and their service was really nice. Would definitely recommend and are thinking of checking out the swim team
Negative experience: The Lifegaurds there need to be trained on how to speak to the public properly, there is one particular female lifeguard with glasses and multicoloured hair that is always rude to parents and other patrons in the ways she speaks to them. Everyone understands the safety aspect of making sure that children are at arms reach and that kids are wearing the appropriate wristbands to identify, but she is next level rude. Management need to retrain her.
Positive experience: Need a bit of renovation overall. It is also overcrowded,
Hi Gibrilla, thank you for leaving a review and rating, we appreciate it! We always aim to improve our services for our customers to have the best experience and will take this feedback onboard for the future. If you have any further queries/issues please do not hesitate to contact the team at [email protected]
Fantastic experience: Love the gym, trainer's are amazing and friendly.
Hi Michael, thank you for the the review and feedback!
Negative experience: The 24/7 gym is good but it gets quite busy between 4am and 5.30am and we have only have the disabled toilet between approximately 20 people which causes issues if someone is having a shower. Pool staff get there at 5am and start working on the pool. The toilets aren’t opened until sometime between 5.30am and 5.45am. The early gym birds are treated like an inconvenience and are put at the end of the queue. Surely the toilets can be opened when staff are walking past on the way in. Very very disappointing and although I have been a member for quite a number of years I am seriously thinking of cancelling my membership. Please treat us with respect and grant us the right to use the toilets as early as possible.
Negative experience: Very stuffy and hot inside the pool. A lot of the time we felt like we could not breathe and lack of oxygen. No apparent air ventilation nor AC. No windows/doors are open. It’s not a good experience inside the pool and it is also not good for people’s health. Very poor air quality in there. Some staff working there are rude and not friendly at all.
Hi Sofi, I am very sad to hear of your poor experience at the Aquadome! Our pool deck is set at 24 degrees everyday, and a set 28.5-29 degrees inside the pool that has been set by Council and cannot be changed. We take all of our feedback onboard as we aim to continuously improve our services to ensure everyone has the best experience and time within our swim centre. Thank you for your review and we hope that we will see you back again at Aquadome soon- Riley.
Negative experience: The place is great but the professionalism for the digital aspects are almost zero so I do not suggest anyone to register online.Active Carrot doesn't make sense at all. It kept saying wrong password after I reset three times.Also I got email saying that they cancel the joining fee for a while, I can't see the offer at the website.
Negative experience: Sand?? in the spa, only half of jets working at half strength too. Main pool didn't seem as warm as it should be. Maybe high roof looses heat but Very disappointed.
Positive experience: Wow been 30+ years since I've been here.. Great pools
Thank you for returning after so long! We're pleased you liked the pools. We hope to see you again soon!
Fantastic experience: The centre is very clean and the staff are friendly!
Positive experience: Clean Tidy Well presented Staff very helpful Great management
Fantastic experience: Great Staff, Facility Cleanliness top notch.
Fantastic experience: Stunning facility, very clean and friendly staff!!
Fantastic experience: Fantastic place to swim and gym..staff helpfully.and.freindly ..excellent pricing .
Hi Adam, thank you for your 5 star review. We're glad to hear that you're enjoying your time at The Aquadome ! We look forward to seeing you again soon.
Fantastic experience: Facility is very clean and i feel safe with a lifeguard patrolling the pools
Fantastic experience: Very clean, staff are friendly, love the aqua classes!
Fantastic experience: Brilliant facility water quality is fantastic and very friendly staff!
Positive experience: Friendly staff, clean centre. The pools look very inviting
Hi Janette! Thank you for your lovely review and feedback!
Negative experience: , I change my review to poor I only ask to change my direct debit from Friday to Monday but they say that it's impossible and now I have to pay the late pay of almost 6 dollar and im in pension payment, better to cancel my membership. I have been a member for 4 years it's disappointing.
Positive experience: its a nice local pool with lots of nice staff and clean pool and nice outdoor area but the missing one star is the slide i dont know why they shut it down and its been down for more than a year and i miss it alot
Hi Ava, thank you for your positive review. We're glad to hear that you're enjoying our staff and pool. Thank you for your feedback about the slide and our team will take it on board. We look forward to seeing you at The Aquadome again soon !
Fantastic experience: I have recently joined the Aquadome to obtain some fitness and rehab for a neck procedure. It was worth it to join as was more beneficial to do classes and go whenever I was able to. For same amount for the 2 classes i could utilise any area at the Aquadome. Staff were amazing and interview was very informative. Applying the App on my phone was quite easy to add.. especially for me .
Thank you for your review Jenny! We're glad to hear the Aquadome is helping with your fitness and rehab, and that you found our staff helpful and the app easy to use.
Fantastic experience: Staff were very professional and welcoming. Presentation and cleanliness of the facility was excellent. Great pool for a swim!
Negative experience: waited 15-20min to get served by staff, there's plenty of staff walking around, yet none want to serve/attend to people in the front and lifeguards need to be taught how to have nice manners, very disrespectful to parents and children manager's manners are very poor and likes to argue with clients (one with a ponytail) and this isn't the first time multiple clients have had the same complaint and yet hasn't improved
Fantastic experience: Excellent service and many options with swimming and gym in one
Hi Adrian, thank you so much for your 5 star review. We're glad to hear that your enjoying the service and facilities at The Aquadome !
Fantastic experience: Love bringing the kids here just remember on hot days the place is packed!!
Hi Samuel, thank you for the kind review. We look forward to seeing you again in the future.
Negative experience: Terrible showers, normally i wouldnt complain but $7.80 for a bad shower is out of line and out of touch.
Fantastic experience: Love going to Aquadome for fun family time. The pools are spacious enough and very well designed for age groups. The bathrooms and change rooms are very clean too.
Hi Payul, thank you for the 5 star review ! We're glad to hear that you're enjoying our facility. We look forward to seeing you at The Aquadome again soon.
Fantastic experience: I always have a good time, with pool friends, and others that use the wet area facilities, I seldom use the gyms. I have concerns about the disability areas (showers/change rooms etc.) I find the staff most helpful and friendly/respectful, the facilities, (spa/steam room) and showers work most of the time, however vandals do some damage to the equipment, and of course it takes time to affect repairs, come and try if you please.
Hi Christopher, thank you for your 5 star review, we really appreciate your support. We look forward to seeing you at The Aquadome again soon.
Negative experience: No one was at the reception and I waited for 10 minutes before returning back. You guys should have ringer bell or something. Generally good experience and I'm a regular.
Hi Simant, we're sorry for your experience at the Aquadome. We appreciate your feedback and will look at what can be done to ensure this doesn't happen in the future. We hope to see you again soon.
Fantastic experience: I like the variety of activities you can do at Aquadome. I recently joined the bluefit membership and I'm loving it. They say surround yourself with people with positive energy and you'll be the same. I definitely am surrounded with such good positive atmosphere there while I'm trying to be fit and healthy. As a newcomer, I was never feeling left out and felt included in every session.
Hi Cortesinstraya, we're so glad to hear that you're enjoying Aquadome and your BlueFit membership.
Fantastic experience: Granddaughters has been going there for 6yrs & only had 1 issue with change of teacher ,spoke to someone changed her & no more issues have been had ,she loves it there & goes for a little swim after. Cannot fault her swimming is great .
Hi Cathy, thank you for the positive review. We look forward to seeing you again in the future.
Negative experience: My daughter has attended for 3 years now. Her teacher has changed 20+ times over this period and her learning has been completely inconsistent throughout this time. Would not recommend the group classes if your child has any medical issues as the staff have no idea how to manage there needs.
Positive experience: So many people but it's a great spot for a summers day
Negative experience: Stuff was mean/rude to kids Some show an idc attitude ( i made a silly mistake and she shouted at me ) I won't be leaving my money there ever . Get better stuff members
Negative experience: This place used to be absolutely horrible.... then it was good for a couple months. But now, once again. Its a gamble, I rang to find out if it was up and running. But once I get there, the steam room was dead and parts hanging off the wall... they did warn me that the spa was cold. But that's nothing to be happy about. WHEN WILL THIS PLACE BE GOOD AGAIN. Last visit I even got verbally assaulted for swimming in the fast lane. So I tried ONCE AGAIN... Stupid o know... I was asked to come in for my free membership. Then refused entry due to my disability WITHOUT a doctor. Why bother with this place
Hi Michael, we'd like to hear more about your review so we can continue to improve our services at The Aquadome. Please don't hesitate to reach out to us at [email protected] so we can discuss further. Thank you
Fantastic experience: Our first visit here with many to come. I've joined the gym here , which gives me access to the pool , spa and sauna as well , my daughter will be starting swimming lessons next week ( $19.50 a week) which also gives her pool access outside her lessons free of charge. Waterslides look great although children need to be 6 to ride. Lifeguards were right onto keeping an eye out for trouble. The beach pool for little ones is great as it changes in depth really slowly. Wad a good temperature aswell. Changerooms were great and my experience with the staff was friendly and helpful aswell.
Positive experience: The facilities for Disabilities are not well maintained, the change rooms and toilets are smelly and messy on the floor. The water slide is pretty good, but it is just open on Tuesday,Thursday (11am-2pm) and weekend(1pm-4pm).
Fantastic experience: Great place to relax or have BBQ. We take our kayaks out there to.
Fantastic experience: Great clean facility's, a cheap day out! Other thing I would say is bit needs more ventilation inside. Gets very hot and muggy. Kids loved the waterslide
Hi Kate, thank you for your review, we are glad to hear you enjoyed our facilities! Thank you for your feedback, we will look into it.
Fantastic experience: I love doing my exercise physiology classes here because the counter staff are always helpful and friendly and so are the trainers.
Hi Lydia, thank you for the five-star rating. Our team really appreciates you taking the time to provide us with feedback on your positive experience within our facilities. We look forward to seeing you for another class again soon!
Fantastic experience: I love the aquadome, great with kids with disabilities. I love the kids' membership for swimming lessons, which allows the kids to receive free entry any time. Not just for their lesson
Hi Alisa, thank you for the five-star rating! We cannot wait to see you again soon.
Positive experience: A good place to relax - very friendly staff and pretty clean - only downside is their women’s toilet near the Gym area, oh that door slams real loud and I’ve been in and out plenty times and they’re not doing anything about it! Hope they put a stopper because it really is too loud when the door shuts! Came back and still not doing anything about that door. Don’t the council have No funding to repair that bloody door! It’s not good for older women who has a hearing aid - shame it’s left and not being looked at
Hi Watcha, thank you for taking the time to provide us with feedback on your experience within our facilities. We would like to reassure you that we have passed this concern on to management to further investigate.
Positive experience: Nice clean pool and spa facilities. Would prefer to have a larger ‘free use’ area rather than so many swimming lanes, however I imagine when it’s busier the lanes fill up quickly. Decent enough showers not great water pressure. Worth the pool admission fee (around $8).
Hi Adam, thank you for the four-star rating. We really appreciate you taking the time to provide us with detailed feedback on your positive experience within our facilities.
Fantastic experience: Great friendly 5:30am staff and atmosphere. Would be nice if the pool was warmer for us oldies, and also not many lanes free from 5:30am through until 9:30am. Showers need to be a lot cleaner. First thing this morning clunks of hair in shower, also the shower walls need to be scrubbed( thinking. you have subcontractor cleaners coming in. They need to put some elbow grease into it. Mould in areas. Not good for humans. Positive note, I have enjoyed the gym & pool for the pst 4 weeks. Nice to see the same people at the same time :) and again morning staff are wonderful.
Hi Shilane, thank you for the five-star rating. We thoroughly appreciate you taking the time to provide us with detailed feedback on your experience within our facilities. Our team would like to reassure you that the facility does have a regular deep clean, along with regular spot cleans. We understand that sometimes things will still get messy due to patron usage, and ask that staff members are made aware of any cleaning concerns to allow the team to work quickly and efficiently to resolve it. In addition to this we would like to confirm that your feedback has been passed on to our cleaners.
Negative experience: Took the kids here to have a swim. Over half of the kids pool was blocked off for swimming lessons and the slide was closed the whole time were there. Not sure if this is the norm or if we went at a bad time, but it's unjustifiable to charge over $6 entry per person and then not provide the facilities we paid for.
Hi Ess, thank you for taking the time to provide feedback. We are sorry to hear about your disapointment in lane availability. We understand that sometimes learn to swim programs may take up space. Although our team works really hard to simplify this and ensure that there is still sufficient space for public users. As part of our systems we regularly update the online lane availability on our website. To view this, simply visit https://playfordaquadome.com.au/lane-availability/. Further to this if there seems to be an indifference, please do not hesitate to highlight it with staff who can hopefully rectify your concern.
Fantastic experience: Wow, don't think I've been there for over 20 yrs now! It's fantastic, it's changed so much, it's much better and safer for the children, and adults to. It's huge, bigger than what it used to be too! I think
Hi Lynn, thank you for the five-star rating. Our team is thrilled to hear about how positive the facilities have developed over the past 20 years. We hope to see you again soon!
Negative experience: This place has gone downhill. It used to be great. It's school holidays and the waterslides aren't working, alot of the pool is closed for lessons etc. Like in school holidays you expect that the pool would be more available and the staff would be more tolerant of kids. If you don't like kids then don't do the job and it's abundantly clear that at least one of the staff here really doesn't like kids and I'm so glad my kids only interacted with him once. Won't be coming back. Waterworld and the aquatic Centre are so much better
Positive experience: Friendly helpful staff. Thank you... adding today: Why do let soooo many people (a lot under 16) into the SPA to the point where it is uncomfortable and NOT working - because the water is too high when SO MANY people pack into it !!! HELP Why dont you put a sign on the door that says "16yrs and over WITH ID only " ?? As soon as the lifeguard turned around those young men all came back in and we have to leave.....disgusting!! Disability access change/shower rooms are disgusting! Rust liquid on the floor. Need another mat as floor was slimy. Dirty bins. Someone had used powder and it was all over the floor in one room. Also, people using the rooms (that we saw) were not assisting someone with a disability and were very mobile - so why were they using the rooms! I could not get in there with my Carer and ended up using the other little change room (no shower) to change. That room was at least cleaner. The disability access showers need a fresh look and a deep clean for sure.....I will not be using them. If you had one with a MLAK Key then maybe....
Fantastic experience: Staff are really friendly. I have hydro therapy in the big pool. Sometimes, the water can be freezing, but I warm up quick enough with my exercises, and I really enjoy it. There's always lifeguards around, and the pool is always clean that I've seen.
Hi Kylie, thank you for the five-star rating! We appreciate you taking the time to provide us with feedback on your experience within our facilities. Our team is thrilled to hear of you satisfaction with our services and staff. We look forward to seeing you again soon!
Fantastic experience: Good place to go for a swim exercise and just relax in the pool u have to pay but totally worth it
Hi Ashley, thank you for your five-star rating! Our team appreciates your feedback and looks forward to seeing you pool-side soon!
Positive experience: Like the warm pool environment, I barely know when it's raining or cols outside until I step outside of the building or outside of the pool area.
Thank you so much for your review Oyindamola! Hope to see you poolside soon :-)
Negative experience: Can't maintain a safe environment or ban people from taking photos of children or causing issues amongst paying customers
Fantastic experience: I like this swimming pool because the water hasn't much cloren chemical. And the water is soo cool always in very good temperature conditions. I love it
Thank you for your five-star rating Hussain! :-) Hopefully we'll see you poolside soon!
Fantastic experience: Good enough big pool,gym is ok,classes are the best... Definitely recommend to everyone
Hi Peter, thank you so much for your five-star review! We're glad you enjoy the facilities at The Aquadome. Hope to see you sometime soon.
Fantastic experience: Great staff could use more warning safety sighns but other wise great experience with the kids
Thank you for your five-star rating Matt, we appreciate your support! I will pass on that feedback to our site support team :-)
Fantastic experience: My family and I really love the Aquadome, for all the facilities from the friendly staff to the gym facilities and variety of classes, also love the spa and sauna and swimming pools.
Hi Mellissa, thank you for the five-star rating! Our team are thrilled to hear about your positive experience within our facilities. We look forward to seeing you and the family again soon!
Negative experience: Got charge for 2 adults and 2 children instead of a family, which was cheaper. Also, the food was pathetic and not much to choose from. Definitely won't be going back there.
Hi Sam, I'm sorry to hear that you were charged incorrectly. We would love it if you reached out to [email protected] to resolve this error. I can pass on the feedback about the food to our site support team. We hope you change your mind and see you at the Aquadome sometime in the future. All the best.
Negative experience: Overpriced showers. Today I’ve paid for the most expensive COLD shower ever. Almost $7.- for a supposed hot shower that never heated up. If you can’t guarantee it’ll be hot then don’t charge so much!!!!!
Positive experience: Go before 3pm. After that it's so crowed, the toddler section has no age restrictions & much of the area is blocked off until 5.30. So I was constantly moving.
Hi there, thank you so much for your feedback. I will pass it onto our team. All the best, BlueFit.
Positive experience: Its ok for the kids at this time of the year, only downside is that when its really hot and I sit in reception they don't turn on the aircon and their icecream and drinks are sky high in prices but other than that its ok
Hi John, thank you so much for your feedback. Perhaps there was something wrong with the aircon on that day however if not, feel free to send us more information at [email protected] as we would love to hear more about your experience. Thanks again. We hope to see you down there soon.
Fantastic experience: I find the Aquadome and the service just so friendly, I find the Children instructor so lovely to the little DCP Child I take in the pool for his Grandmother at 10.00 am Saturday mornings just so happy to help and she seems to really understand the little guy has a few problems and is always encouraging him ❤️.
Hi Wendy, thank you so much for your five-star rating and kind words. I will pass that on to our site support team, I'm sure they'll really appreciate it. All the best, BlueFit.
Positive experience: Not bad indoor pool, only 2 pools so can get very busy. Has a slide haven't seen it open in ages if your after this call in advance don't assume it will be open.
Thank you for your review and rating Bethaney!
Positive experience: Very friendly staff members . Nice facilities . Clean and comfortable environment. Love it recommended fkr family fun day .
Hi Venus, thank you for the four-star rating. Our team is thrilled to hear about your positive experience with our facilities!
Negative experience: Came here today and without my or other parents knowledge or consent, there were cameras from possibly the news filming and another organisation taking photos of children playing etc. There should have AT LEAST been an announcement over the speakers so parents had knowledge of this. Consent, especially regarding children is number one. Im EXTREMELY disappointed and upset. There was only a sign put up at the entrance about cameras being inside WHILE we were inside, we only saw filming & sign as we were leaving. Also, there was free ice cream until 1.30pm. We went to line up at 1.25pm so my daughter could get a ice cream and one of the workers had told me and her no, even after I said politely that it was 1.25pm and my daughter was crying. Do better for our children.
Negative experience: "Been trying to get my son back into swim lessons after taking a break for health reasons. I sent an enquiry via the website, but it was not followed through with. When I called and asked if they could email me the available class times, I was told they could do that. I finally worked out that there was a class starting in a few weeks, but was told that they couldn't take bookings for another 2 weeks. I called back exactly 2 weeks later, only to be told that they can no longer book that class. So, after 4 weeks, my son still has not been able to attend any classes. I am very disappointed in the whole process."
Negative experience: After 4 months of fortnightly billed membership I have cancelled my membership due to the incompetent maintenance by the management company "Bluefit". As an age pensioner and long time resident in the Playford Council area (the OWNERS of Aquadome), I wished to use the facility primarily for the spa and steam room for relief from osteo-arthritis. Since the new year there have been ongoing issues with both. Steam room not working and spa stone cold. Their only answer when questioned about these issues is " We send people out to fix them but they can't fix it. Well there are 2 obvious answers to this dilemma. 1) Find someone who can and 2) stop charging people for a service you are incapable of supplying until you do!. BlueFit treat this Council owned facility as their own private cash cow with no accountability to either the Playford Council or its customers.
Negative experience: It is very hard to communicate with them. I wanted to cancel my baby's lessons and membership, on the first call they say you should do it online, on the other call your wife needs to call us and when I call they say you should do it online again. While this messy communication 1 month payment was charged. Still could not cancel.
Hi Esma, thank you for your feedback. I have looked into your account and I can see that we have tried emailing you to confirm your cancellation and to understand more about why you wanted to cancel out. We didn't receive a response so perhaps we have the wrong email and need to update that in our system. I can see your cancellation form has been sent through on our system so it will be processed by a staff member. You can contact 0488 845 664 for our Customer Support team to help you with resolving possible overcharging or [email protected] as well. I hope that assists you, thank you again for your feedback.
Fantastic experience: Great place to swim, I do walking, exercise in the rehab lanes which are easy access walk-in and out. Disability change rooms as well as showers, toilets and change rooms. Staff are friendly, plenty of parking but can be very busy at times.
Hi Sharon, thank you so much for your five-star rating and feedback. We're so glad you enjoyed your time at the Aquadome! Thanks for your support!
Negative experience: Aquadome puts waaaay too much chlorine in their pools. My daughter came home with a massive red rash all over her face. Which is not ok! Never had an issue with chlorine before. You need to check the chlorine levels and remember young children have more sensitive skin than adults and adjust accordingly!!!!
Hi Kerry, thank you for taking the time to provide us with feedback. We are sorry to hear about your experience. Our team would like to reassure you that our pools are regularly tested to ensure all chemical levels are within safe practice. In a situation like this we ask that you please alert our team as soon as possible to allow us to follow it up straight away.
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