Fitness First The Zone Platinum

Fantastic experience: Cool gym

Negative experience: Place is falling apart. Maintenance on all machines, lockers etc. is more than due!

Fantastic experience: Yesterday I joined the class 6.15 Amazing place Clean The Trainers are professional Most of the team friendly. Welcome customers.

Positive experience: Great gym but one gripe is they unnecessarily blast music even when classes aren’t on. Please lower music volume. Everybody wears earphones anyways.

Positive experience: Great coaches, good classes, fine equipment Excellent for those who like Ice Baths as the hot water system is disastrous. The showers are quite often cold with simply no hot water. The Sauna has been down for almost 3 months in a row end of last year. Etc. The issue is clearly not taken seriously given (a) hot water is a relatively useful feature in a gym, especially in the city CBD of Sydney and (b) no improvement has been made since I joined c. 2 years ago. In fact, I’d say the situation is getting more lamentable with more frequent outages

Negative experience: Management have ruined this gym to favour those who are only there for clout. The regulars are treated poorly, but management is more interested in being popular with randoms, rather than running a great once great gym. I've never heard of a gym that discourages members from training... They've reduced the number of classes at unsuitable times, and it's become an overall below average gym. When they do have classes it’s anarchy

Negative experience: Little to no equipment, staff are rude. Only good thing about it is that it’s new. Better off going to Market Street or Park Street

Negative experience: Lizzy should be ashamed of herself. Changing my paused subscription to active, then telling me she’s gonna charge me another 30 days at full cost after already charging me 60 days at full cost with no way to use the membership as it was paused. Customer service is dead. Good riddance to these cons

Fantastic experience: Does this place have the normal treadmills as well??

Positive experience: Overall good experience with this gym - clean facilities and friendly staff. Prices on the high side.

Fantastic experience: Alex the receptionist was super friendly and genuine.

Fantastic experience: 10/10 would recommend their group fitness sessions. I started their classes three times a year at the beginning of this year, and now I've lost 10kg and halved my body fat percentage. Huge thanks to The Zone for helping make that happen

Positive experience: It's not 24/7, which has caused issues but has a lovely sauna and pool. They have a crossfit class there, which I've not done in ages because it's extremely hard.

Fantastic experience: For a small gym that's focus is more on classes, I have to say, their machines and equipment is far more superior than many of the other Fitness First city gyms... and they have functional cleaning stations (unlike the others that never have wipes available)

Negative experience: I don’t recommend this club. I was a member since the 1980s and in 2022 I broke 2 wrist and asked for a membership freeze. Regardless the club kept on Charging fees and denies receipt of my request. I was very sick during this period and expected better service after so long. Don’t expect empathy from fitness first. In fact I joined at Randwick! Other friends also say they lack empathy and are expensive. U tube or Women’s Health have more personality I contacted instagram but they don’t know anything about my case Please advise next steps

Fantastic experience: Jayden had my heart rate in a choke hold with his amazing H.I.T workout. 10/10 recommend and I’ll be back to do it all over again.

Fantastic experience: The most amazing fitness first ever!!! Love the staff, love the classes - great community <3

Positive experience: This gym is fine if you want to do group workouts, and from what I’ve seen the workouts look super fun and friendly but wouldn’t recommend going during any class hours if you’re following your own programming. In the free weights area, group classes take all the space and equipment. Definitely a good gym with great facilities but if you want to do your own workout I’d recommend a different fitness first location.

Fantastic experience: lovely gym, staff are very friendly and helpful, classes are fun and always have me pushing myself! favourite gym in aus!

Fantastic experience: This is the best club in the city! Great space! Nice and clean! Friendly environment!

Fantastic experience: Great facilities and extremely helpful staff! Gym is always clean, great range of equipment too.

Fantastic experience: Best inner city HIIT gym going around

Fantastic experience: Excellent gym in the heart of the city. A lot of HIIT and strengthening classes. Mark is an amazing trainer Great change rooms and lockers. Kept clean and tidy. Friendly staff.

Fantastic experience: super friendly staff !! thank you 27/12/2023

Fantastic experience: Great gym in the CBD! The state-of-the-art facilities, knowledgeable trainers, and diverse range of classes make this gym stand out. Impeccably clean and well-maintained.

Fantastic experience: Love the place. Many HIIT and conditioning sessions to choose from.

Fantastic experience: Great facility

Positive experience: Convenient location, great classes and equipment in ok condition.

Fantastic experience: Great place. Short, intense classes. Kept tidy. I only wish they reinstalled the punch bag which they used to have.

Fantastic experience: Best gym I’ve ever been to, I have been going for years! I go after work and it’s super efficient and convenient to drop by for a class on my way home!

Fantastic experience: Staff members are friendly (Mike, James, Josh, Melanie, Jaden) and when they teach a class, they push hard in a friendly way. just Love it......

Fantastic experience: Excellent gym, very friendly staff. Large locker & shower area so you never have to wait. Thoroughly recommend especially if you work in the building or in the surrounding area.

Negative experience: Do Not Join Fitness FIRST! They are money hungry, you can confirm with the reception here so many times and they still don't amend the account. They have such high staff turnover since I have been a member that they just allow things to slip. They offered me at least a month free and a further 2 weeks per friend I referred, I had 6 friends join and not heard a thing. If you want to lose your mind trying to get the team to even make note on your account (even on a no contract month to month payment plan) they will make your life unbearable

Fantastic experience: Great gym in the heart of the city, it is not as busy as other gyms in the area and quite friendly staff. Small space but plenty machines and not many people in the morning (between 7-8 am). Would really recommend if you work in the area

Negative experience: Sincerely shocked at how badly I’ve been treated. I’ve been a member for 10 or more years. Last year I called and asked to have my membership put on hold for 3 months. I was ensured it was out on hold, however money kept coming out! I called again and they assured me it was on hold. Full membership fees kept coming out. I then cancelled my membership and asked for a statement, which showed that the money was coming out the entire time. I’ve since asked for my records, however they suddenly have no record of the phone calls. If I can send them a screen shot of my phone calls from last year they’ll consider giving me a partial refund! If I can find a screenshot of a phone call that they should have a record of they MIGHT refund the money stolen from me. So sad because when this club was at its prime, it was the best place to go. PLEASE DO NOT JOIN THIS CLUB AND HE ROBBED OF MONEY

Fantastic experience: Great gym and particularly Vanessa is very helpful! Totally recommended!

Fantastic experience: Best gym for group classes in the city with regular multiple sessions weekdays till late!

Negative experience: Trainer who ran the high intensity class today needs to give feedback, saw many people throwing medicine balls with lower back. Wasn't providing any form of motivation or communication besides timer countdown for end of rounds

Fantastic experience: Already my favourite FF Club for not being too big, it's going to look awesome after the renovation. For those who enjoy a quick workout at lunch, there won't be a better option.

Fantastic experience: A really unusual gym with a strong focus on rolling group exercise classes. Great trainers, clean, huge change rooms, and there's a sauna!

Fantastic experience: My favourite fitness first gym as their classes focus on High intensity variations of weights, cardio, endurance and stength

Positive experience: Its more like what FF should be, small group of different almost cross fit training classes. Some coaches are totally not interested but some are on top of the game, so you pick up the good apples

Fantastic experience: One of the best gym in Sydney. They run classes predominantly; and the instructors are on point, professional and heaps friendly! There is a great community feel to this gym and somehow it's always clean! Shout out to Chrissie and Tom on reception, Daniel PT and Joel the manager. They made my first few days at the gym so welcoming and I'm glad to be a member!

Fantastic experience: Love all the classes and the trainers

Fantastic experience: The best gym in the city

Fantastic experience: Great workout every time

Fantastic experience: Great classes and wonderful team!!

Fantastic experience: Love the workouts, love the people. I'm gonna give 10 stars

Fantastic experience: Great team here. Always helpful and motivational. Thanks Olivia for all your help.

Fantastic experience: Love Jess the receptionist

Positive experience: Good fitness

Positive experience: Where is the InBody analysis machine?

Positive experience: Look, if you're after a 30min workout without too much thinking and don't care too much about your own training plan, this is for you. I found it a bit rushed, lacking in context and no real intention or care for your form, so long as you're not going to injure yourself. It is what it is.

Fantastic experience: The Zone is what you make it. The classes are awesome, stacked so that you can attend a different one at a similar time every single day. I’ve never had any issues with them running late or being full (but in peak times you’re best to get there 15 minutes early to secure your spot). Facilities are always clean, staff always friendly and the workouts are brutal. What more could you ask for?

Fantastic experience: Diversity and energy in abundance with knowledgeable and motivating trainers Philip

Fantastic experience: Love the staff and the gym here, I always feel so comfortable and the location is super convenient.

Fantastic experience: Decent space, decent trainers.

Fantastic experience: I really miss the Zone. Brilliant classes to suit your morning or lunch routine. I actually began doing the morning and lunch classes because they are so convenient and efficient.

Fantastic experience: I had an account issue and decided to go here rather than my local due to embarrassement. They put me at ease and helped me out completely :)

Fantastic experience: Convenient location and plenty of group classes for all fitness levels. Staff members are approachable and friendly. All areas are clean and tidy. I'd prefer if the equipment gets a lot more of a wipe down and not having to rely on gym users (as more often than not, gym users don't do it). There are the usual peak times (before & after 9-5 work hours). It's a relatively small gym and doesn't have space for many weights equipment. Locker areas are tidy . Lockers are a tad small and should have 2 hangers.

Fantastic experience: so good! facilities are clean, staff are friendly and welcoming. Group HIIT classes are a good workout and there’s about 4 different class styles. Instructors are nice. It can get loud when there’s lots of classes going on and it can get hard to hear the instructor over the noise. But overall, these are the best HIIT classes at Fitness First.

Fantastic experience: Receptionist was very passionate as helpful

Negative experience: Can’t train as group sessions and rude staff

Negative experience: Pretty run down compared to several years ago. It has the equipment but the vibe isn't there.

Positive experience: Reception staff are rude and self-righteous. Trainers are amazing and very professional.

Negative experience: I’ve been going to fitness first king street for a couple of months I found the personal trainers are so up then selfs so rude all they care about if they look good no hello no welcome smile....... just rude !

Positive experience: This is my least favourite gym. Has just classes, but the personal trainers I've had for 2 classes are either not experienced enough or not one of those trainers that make you enjoy the class, feel pumped and want to come back. I only go back because I like some of the exercises.

Fantastic experience: I have been training with Andrew Xiang for few months and I lost 25kg. He gave to me great instructions and guidance. He is really awesome. I highly recommend him. I’ll go back to Brazil next week and i fell much better after his instructions. I hope to train with you again.

Negative experience: Been training at Fitness First for a few years. But I just had a very bad experience during my first-time visit (attending a class) to this Fitness First centre. MUCH room for improvement for the instructor - First, instructions weren’t clear enough, especially for a first-timer to a particular class like myself. She could have make sure participants understand the logistics of the class BEFORE starting the class. Second, the audio should have been properly set up so as to ensure instructions can be delivered and received by participants clearly. There was very strong echo. I walked around the other class areas in the same centre and realised it was only the class that I was attending had such an issue. I remembered seeing the instructor testing the microphone around 10 minutes before the class started. However, from what I experienced, it did not serve the purpose.

Fantastic experience: Love the way it’s full on classes at many convenient times. My preferred way of gymming it. Staff always friendly and the way the same classes are often varied is crucial and welcome. My go-to gym.

Fantastic experience: Amazing place! Setup for what you need in the city! I can understand why it is popular.

Fantastic experience: Love the classes, timetable and community here!

Fantastic experience: Good classes. Often busy. Equipment isn't broken down like a lot of other fitness firsts....

Fantastic experience: The small group training is quite nice. The trainer introduced how to work out with those equipment. Perfect work out place during lunch break.

Fantastic experience: The right place where you can have your best workout

Fantastic experience: I have been training with Andrew Xiang for few months and I lost 25kg. He gave to me great instructions and guidance. He is really awesome. I highly recommend him. I’ll go back to Brazil next week and i fell much better after his instructions. I hope to train with you again.

Fantastic experience: Great atmosphere in this gym, machines are limited here but they have a lot of free space for powerlifters and of course the classes here are great. Large change rooms kept clean and tidy, shower area is well kept too. Staff is friendly and always willing to answer any questions, overall a great place to work out with an exception of the limited machines.

Fantastic experience: Great gym. Awesome training !

Fantastic experience: Gr8 place if you enjoy doing classes.

Fantastic experience: The staff at the zone are very helpful, especially Valentina who makes the classes very enjoyable and pushes you to do your best. Highly recommend this gym to anyone wanting to get fit and overall just a great atmosphere.

Fantastic experience: Receptionist was very passionate as helpful

Fantastic experience: Staff are great here.

Positive experience: Small and heavily class oriented

Fantastic experience: Great place for a quick work out during lunch or to take a class.

Negative experience: This is a class oriented gym. Avoid at all costs

Positive experience: Great gym but expensive

Positive experience: It was used to be great, but with the restructure is overcrowded...hard to find a free spots in the machine. They have removed the boxing bags... :(

Positive experience: Great if you want to do classes, not much options if you don't. Gets very packed at lunchtime.

Negative experience: Service sucks. I arrived there the same time as this Caucasian lady and this white dude didn't even acknowledge that I was there. He totally ignored me. He gave all attention to the lady. I noticed he didn't want to serve me. This gym is racist! If you are none White don’t waste your time to go there, you’re not going to get the service. STAY AWAY! Go to Crunch Fitness ( No Jugement there) you’ll get the best service, believe me. STAY AWAY!!!!

Fantastic experience: Trained here for about 4 years, trainers come and go but generally they’re all good and care a lot. The classes are what you make them, ku can cruise through or push yourself. There’s something for everyone. It’s small, but it has up to 6 concurrent classes and it’s a very time efficient way to exercise. There’s a good sense of community between the people that train there, people come and go but it still remains fun. There are no meatheads here, it’s a completely different demographic to most gyms. It’s rammed during peak hours and dead on off peak.

Positive experience: Good fitness facilities and usually busy during lunch and after work. Going back to lunch hours... We try to squeeze gym into our limited time right? Considering this gym is mainly about high intensity internal training you sweat a lot. Your body temperature heats up a lot right? After shower you're still sweaty... Why... This gym only have one fan in the men's change room and it's by the mirror. For Christ's sake provide more!

Fantastic experience: Great place for a quick work out during lunch or to take a class.

Fantastic experience: Trained here for about 4 years, trainers come and go but generally they’re all good and care a lot. The classes are what you make them, ku can cruise through or push yourself. There’s something for everyone. It’s small, but it has up to 6 concurrent classes and it’s a very time efficient way to exercise. There’s a good sense of community between the people that train there, people come and go but it still remains fun. There are no meatheads here, it’s a completely different demographic to most gyms. It’s rammed during peak hours and dead on off peak.

Fantastic experience: Boxing class here kick ass! Should be standard for all fitness first gym's

Fantastic experience: Amazing trainers who are really friendly and make sure you don't slack off

Fantastic experience: I love they have heaps of classes running all day, super convenient.

Fantastic experience: Friendly atmosphere and plenty of classes

Fantastic experience: Generally just a great atmosphere to be in

Fantastic experience: one place u would always feel motivated and u would get more energised.. of course u might be drained after training.. its worth

Fantastic experience: Great classes for all levels and also times where you can use the equipment outside classes. I like to mix my week up with the XT stuff and free weights sessions.