Fitness First Melbourne Central Platinum

Positive experience: Can be incredibly busy during peak hours but equipment selection is fantastic. Gym in generally clean and comfortable.

Fantastic experience: I've been training with Nancy Ta for just over three months now, and she's been a wonderful trainer. I really appreciate how she tailors my workouts and diet to fit my health and lifestyle. She accommodated my injury, adjusted my calorie and macro intake when I struggled to lose weight, and gave me clear, practical advice on what I should and shouldn’t do. I also like how she pushes me just the right amount and corrects my form so I can effectively target specific muscle groups. I'm so happy with the results so far—my form has improved, my core is stronger, and my fat loss is going really well! I’d 100% recommend her. :)

Fantastic experience: Nancy Ta is an excellent trainer. She's kind, observant, and I'm seeing great progress with her.

Fantastic experience: After years of bouncing between trainers, I finally met Francesco and it was a turning point for me. He not only helped me get into the best shape of my life, but also gave me the strength and confidence I'd been missing. The most amazing part? The lower back pain I was constantly battling is now completely gone. His knowledge, attention to details, and passion for what he does make every session effective and enjoyable Training with Francesco has been life-changing

Fantastic experience: A great gym in the area--spacious and airy. It has a bit of views of the city being on level 4. Helpful staff.

Negative experience: Expensive membership price. I signed up for 3 months, $30+ per week (their minimum membership period) and when I want to cancel they just told me that there will be 30 days notice period (so I can’t cancel right away!) Aside from your weekly membership fees, they also charge from debitsuccess every 3 months Please consider other gym first. Also read all the policies (don’t be like me!)

Fantastic experience: The group fitness classes, instructors and weekend staff are awesome. Hope there’s more 45min classes though!

Negative experience: Terrible reception service. I came in with interest to enquire about membership but got degraded by the reception guy instead.. felt really shit and uncomfortable afterwards. He should learn some lessons on how to speak properly to customers.

Negative experience: Really cramp and uncomfortable

Fantastic experience: Ótima aulas em grupo e bons equipamentos

Fantastic experience: I’ve had few trainers over the years, but none compare to the experience I’ve had with Francesco at Fitness First Melbourne. From day one, he’s been incredibly knowledgeable, supportive, and genuinely committed to helping me reach my goals. Every session is tailored and they strike the perfect balance between pushing me and keeping things achievable. I find myself looking forward to workouts for the first time in a long time, and It’s helped me build confidence, avoid injury, and make real, lasting progress. If you’re looking for a trainer who is professional it’s Francesco !

Negative experience: I strongly do not recommend Fitness First. Their membership is very expensive, and the terms are not clearly communicated. They encourage you to sign up at a high rate (over $30 per week), yet you may later find that others in the same gym are paying as little as $15 per week. So, if you do consider joining, make sure you don’t pay more than $16 per week. Additionally, they charge a “maintenance fee” every three months — something I haven’t encountered at other gyms. Their contracts are locked-in, and freezing your membership doesn’t really help. You still get charged during the freeze period, and they then extend your contract by that same amount of time, meaning you’ll continue paying weekly fees until the new contract end date. Bottom line: be extremely cautious when signing a contract with Fitness First. Read all the fine print — or better yet, consider other gyms with more transparent and fair policies.

Fantastic experience: I’ve been training here with Nancy Ta, my PT for 3 months and can see a lot of improvements in my body, mindset, and lifestyle. She tailors the exercises for each phase of my process to match with my goals, and makes it fun to follow. She is also very supportive and always encourage me to keep going during the set which gives me a lot of motivation. One of the best things is that she change the way I think about my weight, I feel that eating and going to the gym are more enjoyable when I dont care much about the number on the scale .

Fantastic experience: I've trained with Kaoih for the past 2 years and he has shown me that trainers don't only help with our physical growth but also our mental and spiritual. Kaoih has been more than a trainer to me. He is also my friend. I also want to shout-out the PT manager Adam for such fantastic service prior to meeting Kaoih. The club manager Shawn has showed me fantastic hospitality ever since I've joined the club. The membership consultants and staff have been very good and prompt in any request or enquires that I have. Overall fantastic gym. Staying here for as long as my life permits.

Negative experience: ⭐0/5 - Avoid if you care about your belongings or basic customer service. I experienced unacceptable negligence at this gym that cost me hundreds dollars and 3 hours of my time - and the management's response was to blame me for their staff's failure. Staff demanded my house key as collateral for a locker. After class, they ignored returning my key and instead pushed a 10-minute membership sale. When I realized and rushed back, the gym was closed. No one answered calls, forcing me to pay hundreds for a locksmith to get into my OWN HOME and waited 3 hours outside. Management's shameful response: - Admitted staff "could have done more" but refused any responsibility, hiding behind their "conditions of entry." - Claimed they "did me a favor" by accepting my key (how is extorting collateral a favor?). - No apology, no compensation at all. The truth: Their staff's distraction tactics (prioritizing sales over service) and failure to follow basic protocols (like checking leftover items before closing) caused this. Any reputable business would own this error.

Negative experience: ⭐0/5 - Avoid if you care about your belongings or basic customer service. I experienced unacceptable negligence at this gym that cost me hundreds dollars and 3 hours of my time - and the management's response was to blame me for their staff's failure. Staff demanded my house key as collateral for a locker. After class, they ignored returning my key and instead pushed a 10-minute membership sale. When I realized and rushed back, the gym was closed. No one answered calls, forcing me to pay hundreds for a locksmith to get into my OWN HOME and waited 3 hours outside. Management's shameful response: - Admitted staff "could have done more" but refused any responsibility, hiding behind their "conditions of entry." - Claimed they "did me a favor" by accepting my key (how is extorting collateral a favor?). - No apology, no compensation at all. The truth: Their staff's distraction tactics (prioritizing sales over service) and failure to follow basic protocols (like checking leftover items before closing) caused this. Any reputable business would own this error.

Negative experience: Terrible reception service. I’ve lived in Melbourne for a while and have experienced my fair share of bad customer service — but this was truly next level. I asked the reception a very simple question about cancelling my soon-to-expire membership. The female staff member didn’t let me finish a single sentence. She just kept repeating “What do you mean? What do you mean?” like a broken record, as if showing a bit of patience would physically hurt her. Ironically, her male colleague standing right next to her had no problem understanding what I was saying and even tried to explain it to her — clearly, the issue wasn’t my question. She was in such a rush, like she was being chased by ghosts, and couldn’t be bothered to act remotely professional. Melbourne may not be known for amazing service, but this experience really set a new low. If this is how members are treated, I’d seriously never recommend this place to anyone.

Negative experience: The contract is unfair. As the price has increased after I signed up.

Fantastic experience: I’ve been training with Francesco at Fitness First Melbourne Central for a year now, and the difference in my mindset and performance is unreal. I never felt so fit and energetic in my life. He has this rare mix of energy, expertise, and genuine care that makes every session both challenging and motivating. What I appreciate most is how he listens—he tailors each workout to fit where I’m at, but still pushes me to go further than I thought I could. The vibe he brings is always positive and encouraging, never intimidating. If you’re looking for a PT who knows his stuff and actually makes training something to look forward to, Francesco’s your guy

Positive experience: I have no clue why this is a platinum. The Richmond gym is way cleaner, bigger and better in every single way. They don't even have a pec machine. Not the worst but nothing special here. Gets super busy during peak hours.

Negative experience: You wanna cancel membership or freeze with this team like going to hell. At first they said no manager are on today. After awhile of arguing and I just wanna talk to manager. Then he come out. What is going on

Fantastic experience: I am having an excellent time training with PT Nancy! She encourages healthy weight loss and offer very suitable training programs that exceeded my expectations. Other than training, Nancy also offer friendly advices for a healthier and more active lifestyle and goes above and beyond to take care of her clients. I would strongly recommend Nancy for anyone who wants to start or improve their fitness journey

Fantastic experience: Training with Nancy is always great and fun!!! I used to feel so unconfident and shy about using the gym equipment, but she patiently guided me through everything. Nancy pushes me to achieve more every session, always encouraging me to challenge myself while making sure I’m doing things right. Her support and energy have helped me build not only physical strength but also confidence. I really enjoy every session with her — highly recommend her to anyone looking for a dedicated and empowering personal trainer ;)

Negative experience: I have been with Fitness First for couple of years now and this is the first time I have encountered unprofessional behaviour and poor service from one of your employees, Ben. I approached Ben at the service desk to enquire about the 2 weeks of free membership and a few other promotions available if you refer a friend to join Fitness First. Ben told me these promotions were not valid, which I was confused as my friend used these referral promos only a few days ago. I asked if he could double check as I was hoping to get this referral bonus and he raised his voice and began to tell me how disrespectful I was and to stop asking. This made me and my friend feel very uncomfortable as this was a harmless request. I believe the gym should be a welcoming environment and inclusive to everyone, however this interaction made me feel the exact opposite. Despite all this, Ben made a phone call to another one of my friends today to offer this exact promotion that I was asking about.

Fantastic experience: Great staff , very helpful and I love the group ex. I had found an amazing culture over here.

Positive experience: Good choice of equipment but it’s a little cramped in some areas. Needs a clear sled track. Plates pretty old.

Fantastic experience: The RPM class was superb !! full of energy ! and also very satifying at the end of the classes !

Fantastic experience: I’ve been here and talked with Shawn and Catherine. They were friendly and helpful! They showed me around, and I got most of my equipment here"

Positive experience: Disappointed that my Singaporean membership doesn't cover usage in Australia. However, I managed to procure a guest pass for a modest fee thanks to Shawn/Nam. This outlet is big and plenty of equipment.

Negative experience: Lots of rude staff and members, dirty and dusty asf ‍♀️ I’ve got an allergy to dust mites and every time I go to this gym, it flares up and ruins my whole workout :))

Negative experience: Badly organised and poorly run. The gym floor is always dirty and members don’t put things back. Some of the equipment isn’t bolted down properly and the lifting platforms are all warped and ancient. They are under staffed so they don’t have time to clean it either. Luckily QV is only a short walk away and seems in better shape.

Negative experience: Horrible Experience Trying to Cancel Gym Membership at Fitness First Melbourne Central I had an absolutely dreadful time trying to cancel my gym membership at Fitness First in the Melbourne Central shopping center. When I went to the front desk to request cancellation (30 day before ) the reception staff informed me that I would have to wait until the last day of my membership before I could cancel. So I dutifully waited until my last day, only to then be told that I would need to provide 30 days' notice to cancel. This meant they charged me for an additional month of membership, even though I was no longer planning to use the gym. This felt like a complete scam and a way for Fitness First to squeeze more money out of me. The staff were unhelpful and made it as difficult as possible to cancel my membership. I ended up having to pay for an extra month that I didn't want or need, simply because of their ridiculous policies. I would strongly caution anyone considering joining Fitness First, as they seem to prioritize profits over customer service. The experience of trying to cancel was incredibly frustrating and left me feeling ripped off. Do not sign up for a membership here unless you are prepared to be charged for months you don't use. Absolutely terrible gym and I would never recommend it to anyone.

Fantastic experience: Francesco is an incredible personal trainer who has helped me immensely with my shoulder pain and mobility issues. After struggling for so long, I finally found relief and regained full mobility thanks to his expert guidance. Francesco’s approach is both professional and personalized, ensuring that every session targets my specific needs while keeping me safe. His knowledge of functional training and ability to adapt exercises to my situation has been a game-changer. If you're looking for a trainer who truly cares and delivers results, Francesco is the one to go to!

Fantastic experience: Awesome experience

Negative experience: Have been training this club since 2022 but gotta say Adam is such an unfriendly manager

Fantastic experience: Francesco is an excellent personal trainer who has helped me to achieve my health and fitness goals whilst providing an enjoyable and challenging environment in which to train. He focuses on functional movements which have assisted me in my work, to play with my very active young daughter and to manage my knee pain (which is basically gone). Our training has also eradicated my sore back and allowed me to approach every day with a positive attitude and loads of energy! If you are looking for a trainer who works methodically and tailors exercise to suit you whilst still making it fun and rewarding, Francesco is your man! Ciccio I love you

Negative experience: Why all the staff at Melbourne Central here very rude? I have been a member for a few years now, and still not liking the attitude of each staff here especially the weekends staffs. I had a chat with a staff member earlier just now on Sun 11 Aug at around 2pm to remove my notice and he needed to argue with me because he was too lazy to send out some paperworks. They increase membership fee every few months too. I brought in a friend to join and at the start my fee was lower than her, and now my fee is almost doubled of hers. I feel like they are so entitled. They don't try to retain customers as well, and don't understand what they are actually doing. Seems like all the staff here just work to display their face in front of the receptionist. I will never ever recommend fitness first to anyone.

Negative experience: Avoid at all costs! Old equipment and unhygienic gym that’s barely looked after by the staff working there.

Fantastic experience: I went to Freda with my friend to consult about fitness. I didn't expect that after a trial class, I found that fitness can improve hunchback, shoulder pain, weight and get a good figure . Because I want to lose fat and gain muscle, I started with fat loss. Freda planned the diet and training plan according to our situation. In every class, she paid attention to our diet and training status and adjusted at any time so that we can achieve the best training results. Through healthy diet accompanied by fitness and aerobics, I successfully lost 6 kg in more than 2 months, lost 7 cm from my waist, and my muscles increased significantly, especially my back. The whole body has become upright and energetic! I also learned a lot of fitness skills from Freda, and now I will start a muscle gain plan. Come on! ! Newbies should not be afraid to try, you can slowly start to adjust the plan with Freda at any time, I believe you will soon reach your goal!

Negative experience: Warning PT Hi everyone !just wanna share my bad experience at this place with you guys.if you are decide to have Trainer for your body. DO NOT sign any contract they are give to you. — I joined membership at this place and they gave me for a trial for free, an PT gave me 30mins of session was soooo easy. Nothing special to tell you wanna keep going or not, after 30mins She took me into office room to talk about the Price, I was sooo surprised bcs I didn’t really want to get PT. Her price : 45mins/$80 - 60mins/$90 ( I found out other person more professional and got certificates to show the price cheaper ) - she bla bla …. about this and that. I though ok, maybe I can try for a few sessions to know how is going, after 2 weeks 3 sessions I got neck, shoulder can’t move, then ankle of leg is hurt,the muscles was swallowed very very big, I’m even can’t work probably in the Frist 2-3 days. After I put some hot oil medication on, it’s become softer a bit and didn’t feel painful much, but I still can’t walk probably. PT knew that and saw I can’t walk.I told her I need to stop Training for a while when I get better I come back. Bcs I got son sick to look after and job to work, if too painful and training I can’t handle. She seem is unhappy and gave me 3 options to choose. 1. Need to tell her how long I go back, but I’m sick now I can’t tell her when I get better. I can say 2-3 weeks - but she rules are like you can cancel 1-2 times, third time she will charge you for cancellation fees it’s 70% on remaining session. 2. I need to transfer the sessions to someone - she want me need to find straigh away. Actually on 3rd day of training I can’t walk already,I came with a friend, and I want to swap my session to my friend,she said she don’t know my friend history. Problem is we though is her session have me just an simple session why can’t swap? After 45mins,she started to talk to swap training to my friend, and she seem like need to do it now, transfer now. I say No no, I talk to my friend after and let you know. 3. If I can’t do 2 options on the top straigh away. She have to close contract for training and charge 10 weeks …. If I got doctor referral she is discounts to 6 weeks. So will charge 70% cancellation fees on remaining sessions. - So wanna tell you guys DO NOT get PT here accepts someone recommending to you she/he is good trainer. Other they DO NOT care about your heathly, they just hurry hurry to get your money by anyway. And force you to choose options make annoy. - what I wanted,just let me relax Frist,after painful I come back. I aslo paid probably 3session $240, didn’t own her any sessions. - the contract they DO NOT even give an copy for you, they just tell you sign this, sign that. They never warning you any serious/important things that you have to read it probably, or they don’t even give the contract to you bring it home to read it and decide to sign and give it back to she/her in the next sessions. They are very tricky ( act a bit like scammer) — So if You are not English- English, can’t read probably All the trick,mean of the contract then DO NOT sign any pages. And just Happy to pay by each sessions if you want PT for your training that’s all. If not . DO NOT sign.

Fantastic experience: Nayara is the best she’s very kind and helpful gave us a tour really well. really good place thanks Nayara

Fantastic experience: This is a good fitness center. It has all the equipment you need for resistance, aerobics, pilates, complex, and endurance training. The staff are lovely too.

Negative experience: The team is highly unprofessional. I needed the membership for a month (I was clear about it) and they assured me that the payments would have stopped after the minimum term. Now i found out that they need 1 month notice. So I have to pay for an extra month without using the gym. And the membership has not been cancelled yet. Also, the equipment is old and crowded. The equipment was also often out of order. Every training was always a struggle in finding the machines free. Given the substantial cost of the membership, they could invest more in the gym.

Fantastic experience: Couch Ian is great, this is my first time having a professional couch and he has helped me a lot on building muscles and constructing a personal training plan. He has always been passionate about his work and even when I am not in my session time, a real 5 stars for him.

Fantastic experience: I’m started training with coach Ian from the start of this year at fitness first melbourne central, Ian is a very supportive personal trainer not only helping me with my posture and building strength and also making me become more motivated and active in my daily life. Since started training with him my bench presses has gone from 60 to 72.5 in few months time. I’m only having the progression with the passion Ian has in his job as a personal trainer, he will create and keep update different training programs due to different goals everyone has. If u r considering personal trainers, I highly recommend Coach Ian. His expertise and genuine care will make a difference. Free feel to talk to the front desk and have a consolation with Ian and check on his new brand peak performance melbourne

Fantastic experience: I've been training with Francesco at Fitness First Melbourne Central for the past six years. Francesco is an exceptional personal trainer who has helped me to improve my posture, build strength and boost my daily energy levels. From the beginning, Francesco conducted a thorough assessment of my fitness levels, posture, and goals and created a personalized exercise program which we change regularly to keep me on my toes! I am 47 years old and have never felt younger. During my six years training with Francesco I have never had an injury, and my body feels strong and full of energy every day. His expertise in biomechanics are evident in how he tailors each session to address specific issues. Francesco has become an integral part of my weekly routine and I consider him not just a trainer but a great friend. He is a top-notch personal trainer and I highly recommend him to anyone looking to enhance their fitness journey at Fitness First Melbourne.

Fantastic experience: I have been training with Francesco for over 7 months now. I work in a corporate environment and suffered from a very sore back and constant knee pain. After just a few sessions my back pain was completely cured, and slowly slowly my knee pain has also improved significantly thanks to increased stability and strength. Francesco developed a careful program to ensure that we focused on these two areas, and I couldn’t be happier. I feel more positive and energetic in my every day life and really enjoy his training sessions. I wouldn’t hesitate to recommend him to anyone requiring rehabilitation or suffering from chronic pain, he will take care of you and make it fun in the process of getting you fitter, healthier, happier and best of all pain free.

Negative experience: RUN!. if you didn’t join a member yet. The services are extremely awful. I just wanna transfer my membership to my friend. And go back to my home country. They take us wait for 30 minutes for nothing. And can’t proceed anything to us. They just blame the internet connection. This is not the first time that happened. The first free 2 week I even got. But on that time I can understand cause maybe something wrong. But this time still the same even not the same scenario. Hopefully this text will be useful to someone that gonna desire to join some fitness membership. If you don’t to feel bad as I be now and forever in this awful service try another brand else. !

Fantastic experience: Ian is my personal trainer in this gym, I started to train with him this year and improve a lot on strength size and technique for bench press, he has always been a positive trainer to encourage and teach me techniques to improve. I achieved from benching 60 to 75 in few months I aim to reach 100 with him, I will say supportive is the word for him, possibly best trainer in the world, feel free to contact front desk and have a consultation with him.

Fantastic experience: I have had the pleasure of training with Francesco at Fitness First Melbourne Central for more than 6 months, and I can confidently say that he is an exceptional personal trainer. Francesco can only be described as professional, knowledgeable, and approachable, making all of our sessions both effective and enjoyable. Francesco's professionalism is evident from the moment you meet him. He approaches each session with a clear plan tailored to my fitness goals, ensuring that every minute is spent efficiently. His expertise shines through in his ability to design diverse and challenging workouts that consistently push me to new limits while also ensuring proper form and technique to prevent injury. What sets Francesco apart is not just his expertise, but also his approachable and friendly demeanor. Despite his vast knowledge and experience, he creates an environment where I feel comfortable asking questions and expressing any concerns. Overall, training with Francesco has been a transformative experience for me. His professionalism, knowledge, and friendliness make him an outstanding personal trainer at Fitness First Melbourne Central. Whether you're a beginner or a seasoned gym-goer, I highly recommend Francesco to anyone looking to achieve their fitness goals effectively and with a smile on their face.

Fantastic experience: Its a great location, and nice vibe as well. All the trainers are super friendly and willing to help. I've trained with David over the couse of 1.5 year, and i have lost over 13 kg. 10/10 would recommend him to anyone, gives great tips about health, and overall nutrition.

Negative experience: This would have to be one of the most untidy, messy, and poorly kept gyms I’ve ever seen in my life. The other reviews on here that say otherwise should not be taken seriously. There is a constant mess everywhere, with both trainers and members leaving weights on equipment, leaving benches in wrong places, leaving weights strewn all over the ground, barbell clips everywhere, jump boxes all over the place. The amount of stuff left everywhere is a safety hazard. The manager doesn’t seem to care enough to sort the issues out (the front desk has been made well aware of the issues many times). There is not a single time I come to this gym that there isn’t stuff left everywhere, with staff members constantly walking past and doing nothing. Last week there was a silver dumbbell left in the middle of the huge open area/walkway for the entire 90 minutes I was there, with a constant stream of employees walking past and ignoring it. As for the toilets…. I’ve never had to wipe urine off a toilet seat so many times in one place more in my life. Male members seem to think that it’s okay to stand a metre away from the urinal, leading to constant wet patches of urine on the ground in front of the urinals. When doing a number 2, it also seems that male members/potentially staff members think it’s nice to leave poo all the way up to the rim of the toilet. Note this is not an infrequent occurrence: the toilets are often gross and more often than not all three cubicles are unusable or requiring the next member to clean someone else’s mess just to be able to go to the toilet. Members and trainers also do not often seem willing to share equipment during peak hours - even at the times when there are more people here than equipment. Some people “do supersets” with 2 or even 3 pieces of equipment, and not willing to share, nor are they actually doing supersets as they are resting for long periods of time in between both exercises and sets. These problems also seem to only occur at this specific location. I frequent Church St, Flinders St and QV, and while they aren’t perfect (no one expects a perfect gym 24/7), Melbourne Central specifically has some serious issues. I would be embarrassed to work here and show new potential customers around. If they want to fix the issues on the gym floor, it could perhaps be a good idea to have a staff member walking around the gym floor during peak hours (maybe 3-7pm?) and talking to customers about gym etiquette and making sure that everyone is aware of how they can keep the gym well maintained for everyone to use. Even if you just did this for a month or so, maybe you would be successful in changing the poor culture of this gym and it might be better for all. Update 18 April 2024: I forgot to state in my original review that it’s not ALL trainers, of course. Lawrence, for example, is a legend, but he is somewhat of an anomaly.

Fantastic experience: This gym is always fun to go to, lots of good-looking trainers & great location. Best in class GX classes & it has a brand new sauna. Have to see it to love it.

Fantastic experience: The gym is great even if I go there only when I see my personal trainer Francesco as the gym is out of my way. What to say? I've never thought it was possible to have fun at the gym while kicking goals. I have started with Francesco two years ago and even if I see him only when I need to change my program and show me how to execute it perfectly to obtain the most without smashing my body, he treats me as a long time usual customer and this is really appreciated. Training with Francesco, allows me to perform at my best, taking care of my body and indirectly of my mind, keep the focus high while having some genuine laughs and conversations. I've never been able to constantly hit the gym but since I've started with Francesco it's now two years that I'm not losing a week of workouts. I'm not an habitué but when I train with Francesco every single penny is damn worth it. If you are looking to get back in shape, to manage your stress or improving your athletic performance, make sure to reach out to this PT. Grazie Ciccio

Negative experience: This place and specially his Manager Jason are the most unkind place and person I ever met, I have an injury so I need a surgery still in recovering time but for the manager I am good to go to the gym even I have a Medical Certificate saying I can not training because my injury. I AM TRIYING TO CANCEL MY MEMBERSHIP COS I CANT TRAINING AND ALSO I MOVED ONE HOUR AND HALF FROM THE CITY AND IT IS NOT ANY FITNESS FIRTS GYM AROUND THIS AREA. Please Do it a favour to yourself and DO NOT GET GET any membership from this GYM ALL AF THEM they don't care about your health just they care about your money.

Fantastic experience: This February I decided to give in and get a personal trainer to get back in shape to be able to run a marathon in October. I have been referred to Francesco from a friend and I could not be happier so far. He is a great coach and his professionalism is outstanding. I haven't set foot in a gym for almost 9 years and he gave me a great balanced plan to get back into the training routine and he also managed to get me in the right mindset to be able to follow a proper diet. Since I started training with Francesco I have improved a lot physically and my back issues have basically been reduced to a minimum level I haven't experienced in years and I actually enjoy going to the gym (I would have never thought this would be possible ahahah). He is really dedicated and always available for tips and suggestions. The only thing I don't like about Francesco is that he drinks alcohol free beer, but I guess you cannot have it all :)

Negative experience: Te is horrible and rude! She treated us very poorly

Fantastic experience: Glad to take Bodyjam class here. The experience is good, the staff is nice and helpful , the trainer is pro and energetic, the bathroom is clean and big, the classmates are kind and friendly

Fantastic experience: Awesome gym. Dropped in for a workout while in Melbourne. Great, friendly staff. Clean and well maintained. Couldn’t find the adductor machine- not sure if they didn’t have one or I just didn’t see it.

Fantastic experience: Good gym

Fantastic experience: I’ve been training with Francesco for over a year now. He is an exceptional personal trainer. His professionalism shines through in every session, providing expert guidance with unwavering dedication. The remarkable results I've seen under his tutelage are a testament to her effectiveness. Francesco’s distinctive and successful approach to training has turned each session into a motivating and fulfilling experience. I wholeheartedly recommend Francesco to anyone in search of a positive transformation in their fitness journey.

Negative experience: Considering the location is nice and price is high, I expected a super cool experience. It's big but feels so run down, the machines are mid. The lighting is trash. The vibe is not good. It's messy. No weights are out away, and there's no preworkout drinks available for purchase.

Negative experience: The trainers at this gym are very rude. They were handing out leaflet in front of the Victoria Library. I saw them being rejected frequently and same time I recently wanted a new gym so I was going to ask one of them for the leaflet. To my surprise he clutched the leaflet in his hand and refused to give it to me, asked me where I lived and I said CAUL, to my surprise he refused to give me the leaflet? He said it was something you could use for free for a week, so what? Is it precious? Firstly there is no reason you need to know where I live, maybe I work nearby! Secondly, the trainer didn't even ask the locals who refused him where they lived, he just handed it to them! Is he racist? Would never consider join a gym member with such mean white man!

Fantastic experience: Francesco's expertise as a personal trainer shines through in his unique style and method. My training sessions with him have helped me immensely with management of my back pain. His workouts are not just about physical looks but also about improving your general health (and especially if you have an injury or troublesome area like a sore back!) through tailored exercises. I appreciate Francesco's dedication to helping me improve my health and wellbeing - he is an exceptional choice for anyone aiming to achieve fitness goals while effectively managing and preventing back pain!

Negative experience: I signed up for a trial here to see if I like it or not and the Chinese customer service with glasses kept asking why. It is a friendly gym but its not for me so I didn’t come a second time and the same girl kept calling me even after I said I weren’t interested and she asked me why did I sign up then and if I only want free gym. What a st. U . Pid question, how do I know if I liked it or not if I didn’t try it. It was a 5 day trial and I never came back a second time

Negative experience: I found this gym unwelcoming and the staff really unhelpful. The equipment is also not the best and not enough for the people they have at certain times. If you don't have a personal trainer good luck finding someone that could help you with anything. When I was signing up they also promised me that I could freeze my membership for 2 months, since I knew I would be traveling and that was one of concerns.. well, surprise surprise, when the time came they said it can't be done, so I was paying even though I wasn't here. Seems like the staff at the front desk doesn't have a clue and would tell you anything for you to sign up, but then you're on your own. Very unprofessional.

Fantastic experience: I have very much enjoyed training with Francesco the last few years, he has always made sessions enjoyable and he is a great motivator with a wealth of knowledge and qualifications. He inspires a holistic approach that gets great results whilst also acknowledging and encouraging sustainable dietary changes that allow long term progress to be made and maintained. He is passionate and dedicated in helping his clients and I would recommend him to anyone.. from beginners at the gym to those with specific goals in mind.

Fantastic experience: Fantastic and friendly staff, excellent location, equipment is in good condition and plentiful weights. Only issue is that it's too crowded during peak hour after work, but this is to be expected of any gym and can be easily fixed by going to the gym at different times.

Fantastic experience: I have been with FF MC for many years. The gym is generally clean with plenty of equipment and spaces. The PT here are also great. Personally, I have been training with Coach Ian since 2021. Ian is serious and passionate about your training. He actually counts reps, keeps track of your progress, and keeps you accountable. He’s the kind of person to motivate you to keep going. I’m happy with the progress I’ve made physically and mentally. I couldn’t find better terms to describe how positive my training with Ian (and FF MC) has been for me. Much appreciated!

Fantastic experience: Francesco is an exceptional personal trainer in Melbourne Central. His approach to weight loss is truly transformative. His personalized fitness and nutrition plans not only helped me shed pounds but also boosted my confidence. The combination of effective workouts and supportive coaching creates a positive environment, making the journey towards a healthier weight a rewarding experience. Highly recommended for anyone seeking both physical and emotional well-being. Best in town !

Fantastic experience: After the pandemic, I was struggling to stay motivated with my health and fitness goals. I reached out to Coach Ian after watching a few of his videos of him training his clients and the results they have achieved through his guidance. During the first consultation, Coach Ian identify my needs and provide me a clear direction on how to achieve my goals. Since training with Ian, I have achieved notable improvements in my strength, endurance and overall well-being. Ian has a genuine passion for helping his client's to succeed. What has exceeded my expectation since working with Coach Ian is the level of support and motivation he provides. To anyone who is looking for a personal trainer, I would strongly recommend Coach Ian.

Negative experience: terrible customer service, crowded gym and bad gym management Stay away

Positive experience: Hit and miss for when it’s busy or not Lots of classes (but often packed) Lots of cardio equipment Decent amount of weight training equipment

Fantastic experience: Amazing gym. Just joined up. Spacious, lots of equipment, central to everything and amazing staff. Looking forward to training there.

Negative experience: The staff charlie's service is terrible！！ I came to the shop yesterday to sign the transfer contract. I was cheated by a stranger, anyway,Today I called Charlie to cancel the contract. There's supposed to be a 7-day cooling-off period. He just refused. Says I need to extra surcharge. It's not in the contract. I just found out today that I can't continue working out. I think it's been less than 24 hours. I should have the right to cancel for free.

Negative experience: came with my partner who had previously cancelled his membership plan due to prior sport commitments. wanted to start a gym plan with him here but received so much flak about how he had cancelled it before. the conversation and interaction with staff here was incredibly uncomfortable. such a disappointing experience.

Fantastic experience: I’ve been training with Francesco ravanelli since the beginning of his career in fitness, and I can only say wow! He helped me change my physique seasonally and constantly , and thanks to him I feel everyday more strong , athletic , and confident. I ve trained at the gym since I was young by myself or with poor guidance and I was never able reach those results even if I was spending every day at the gym. Thanks Francesco, best PT in town

Fantastic experience: Francesco is nothing short of amazing as a personal trainer. His passion for fitness and dedication to his clients are truly remarkable. From the moment I started working with him, I could tell he was invested in helping me achieve my goals. Francesco's knowledge of exercise and nutrition is top-notch, and he customized a workout plan that was both challenging and achievable. What sets him apart is his ability to motivate and inspire. He kept me accountable, even on my toughest days, and his positivity was contagious. Thanks to Francesco, I've made significant progress and gained a new level of confidence in my fitness journey. If you're looking for an incredible personal trainer, Francesco is the one to choose.

Negative experience: Worst gym experience I had in my life. Workers at the counter are good for scamming people. They never offered me a 7 day trial which is ideal for new customers (it's offered on the web page) They don't provide all the information and lie to your face. It's all a big marketing façade. DO NOT SIGN UP HERE . AVOID THIS GYM AT ALL COST. Equipment is depressing. Only 2 machines for quad extensions. In Melbourne! Central! In a 'huge' gym... Unbelievable. Mats are so worn out. The carpet smells really bad. This is not a premium gym at all. It looks pretty big at first view but u had days at midday when I couldn't use a single machine cause they were all taken (I didn't even try to train from 5 to 7pm). People don't use towels. Today I counted 22 people using equipments without a towel (only 2 were using one + me). Something that should be mandatory!! Are u guys serious? I got told I could cancel one week after signing up (cooling-off period) but when I called the worker said "I don't know what you're talking about. Can you send us an email?" An email of course they're not gonna answer. So I lost 263 dollars for one month in this horrible place... 263!!!!!!

Negative experience: Crowded

Negative experience: ここには行かない方がいい！ 詐欺です！ 体験中は、workoutには最適な場所だと思いましたが、半ば無理やり契約させられて、クーリングオフ期間に解約したのに、お金が引き落とされた。 そして3ヶ月経った今でも返金されていない。 何回もジムに行ってレセプションに返金するよう伝えたが、毎回言うことは同じ。 詐欺です！！！！！ 絶対にお勧めしない！ 入会を迷っている人は違うジムをお勧めします！ そして、早く返金してください！！！ これ以上同じ被害者が出ませんように、、、

Fantastic experience: It’s been two years since I began an online training program with Francesco Ravanelli, beyond being a friend he is also a supreme professional in his field. When he returned to Italy a couple of years ago for a holiday, we trained together from time to time and a whole new world opened up for me. Intense, dynamic and enjoyable training – not the usual monotonous routines. He first works to understand you as a client and what it is that you are trying to achieve, and then creates bespoke and well thought out programs to best suit your needs and lifestyle. He supports you even when you think you can’t carry on. A couple of months ago, he also assisted me with my diet and I have to say that I now have more energy than ever. My advice to you is to choose Francesco Ravanelli as your coach without thinking twice, you will be more than satisfied! I have never looked back !! ################# Sono ormai due anni che sono seguito a distanza da Francesco Ravanelli, oltre ad essere un amico è un grandissimo professionista. Quando due anni fa è tornato in Italia per qualche mese, già, perché io vivo a Monza e lui a Melbourne, ci siamo allenati un po' insieme , mi si è aperto un nuovo mondo, allenamenti intensi , dinamici e divertenti , non i soliti programmi standard. Lui è in grado di capire prima di te quello di cui hai bisogno , creando programmi mirati e studiati in base alle tue esigenze e al tuo stile di vita.. Ti supporta anche quando pensi di non farcela.. Da qualche mese mi ha sistemato anche l'alimentazione, e devo dire che ora ho decisamente piú energia. Il consiglio che vi do è di scegliere Francesco Ravanelli come vostro Coach senza pensarci due volte, rimarrete soddisfatti… Io , non lo mollo più

Negative experience: It is not fully equiped Gym It is had to rach the front door

Positive experience: Facilities are great, spacious and good variety of equipment. Only improvement is sometimes it is smelly in the toilet and the cubicles

Negative experience: You have been made aware that one of your personal trainers has been stealing money from me, despite cancelling sessions over a month ago, and no one is returning my calls or messages.

Fantastic experience: Very well equipped, you will find machines for every muscle with variety of choices such as boxing, classes and cardio.

Negative experience: Their two week free off ur membership if u refer someone is honestly a scam. They kept charging me anyway despite me going to them and asking them to amend it twice.

Negative experience: Nice gym, with poor management. Requested a plan transfer and also signed the form. no action for a month. Keep deducting money from my account.

Positive experience: Very appreciate professional services and quick guide from Ms. Millie,very enjoy and it’s a worth to learn about this gym which I randomly chose.

Positive experience: Went for a tour a few weeks ago to see if this suitable. It okay but I would suggest look for a gym that suit your lifestyle. The staff are okay.

Fantastic experience: I visited this gym for a training session and loved it!! All staff are very welcoming and friendly. Will be happy to train here again!

Positive experience: Pretty good gym. Staff are nice. They have pretty much everything better than a lot of other FF’s

Negative experience: Never knew it’ll be so difficult to cancel my membership. Tried calling several times and sent a few emails yet not response. I signed up bc Tracy said I could cancel anytime within the 7 days grace period, she was friendly and responsive until I wanted out.

Negative experience: Usually train at fitness first qv, wanna try one day here today. This gym is not equipped with proper a/c during summer time, went straight to qv after spending 20 minutes here. Feel bad for people training here, it is legit a hazard for heat stroke.

Positive experience: Solid gym with lots of equipment and space right in the central mall (take the lifts / elevator to get there). Day pass prices are a bit spendy at $32 AUD but it’s a good gym and was glad to pay it for a decent workout. Only feedback would be for them to upgrade some of the older machines (lat and back / row) which are more basic than at their QV location. So while it was a good gym, QV won out for me.

Fantastic experience: 5 stars only because of PT Francesco who was the only one in Australia to fix my knee injury after changing several physiotherapist and the best sports doctor across Melbourne. The only person that truly believes in what he is doing because he is passionate about it. The only that saved me from my knee injury after 3 agonizing years. Thank you Francesco .

Negative experience: I been member in fitness for four years ! This march I was back hometown oversea few month , asked some guy help me temporary stop , the guy told me he will , after I back Mel, checked bank still been charged! Then complained about it , they say will help me frozen and return those mistook periods back to me, yesterday , they did return my money back yet ,and still stolen money from my bank !

Negative experience: Yousef is the name of a personal trainer in this club which you can see him the definition of arrogance, rudeness, fake confidence and selfishness. He fights with everyone, no matter they are members or other PTs. It is the third time I've been to this gym amongst my very limited attendance at Melbourne Central FF, which I observed this PT fighting with a member. Two other separate previous incidents were with a PT and another member a while ago. I was very close to the incident today. He rudely disrupted the member using a boxing bag and when member declined to give it to him, he was trying to get the member to punch him!!!!! He was clearly repeating in member's face: "punch me, punch me". Seriously no manners and no etiquette. Then he brought security and even police to the gym floor and caused a scene trying to accuse that member of punching him. How disgusting!!! To Melbourne central managers: We go to gym to train not to get more stressed by your staff. I dont know if the PTs have a direct manager in this club or not, but if there is someone above Yousef (which I believe there must be), that manager needs to be ashamed of their performance that their PT causes all these dramas and sees no consequence and still working there. I'm never going back to this club anymore unless this selfish person is kicked out. He makes me feel very unsafe and uncomfortable. Good job Melbourne Central managers

Fantastic experience: Francesco Ravanelli is by far the best trainer I ever had. I have gotten so much stronger working with him. He keeps the workouts challenging and fun, and his enthusiasm keeps me going!! He’s incredibly knowledgeable and also has a very warm and engaging personality.

Positive experience: Disclaimer: This is not so much FF Melbourne Central-specific as it is a general critique of the CBD branches of late, so please don't put it all on the staff at Melbourne Central- it was my favorite of all the CBD studios. I must admit, I write this review based on my own exercise preferences, which certainly differ from the demographic that tends to write reviews for this particular gym, so depending on the size of my particular 'type' of gym goer, please take it with a grain of salt. I signed up for Fitness First mainly because of group classes. I was a first-time gym goer; more than anything just wanted to be in a space to have a good workout, motivated by others around me working hard & having the instructor keeping an eye lest I opt out of laziness. The group class format has been integral in my fitness journey to keeping a regular exercise routine & feeling strong+healthful for the past three years. As such, the drop in quantity of classes across all CBD FF gyms has been- alongside the systemic errors utilizing Clubware, the website best for updated, accurate class timetabling- was the deciding matter for my subsequent gym cancellation. For example, Pilates as one of my classes- there used to be around 11 classes weekly in the CBD area (QV, Melb Central,Flinders St, Bourke) stretched across the weekdays which gave me lots of options in terms of time & instructors. The QV instructor (Dennis?) was great for combining light weights with classical Pilates exercises, the lady(Sheena?)at the Bourke St one did something similar that I really enjoyed, the Melb Central+Flinders had the absolute best instructors who were more core-crazy, Thursday's instructor had a great stretch routine, etc etc: the point I'm making is that the flexibility in time, teacher instruction variability+preferences as well as the number of classes was attractive to me as a gym goer with a bit of the fitness junkie in me. However many of these classes were dropped or timetabled to be at the same time, which really limited the number of Pilates classes I could do. The same with Body Balance (not even at Flinders anymore, which had fantastic teachers like Inge and Sarah), Attack+Core. The drop in class numbers meant I didn't feel I was able to get the most of my membership & I felt less satisfied with my level of exercise, especially as I am not one to spend too much time with free weights. This had been going on for some months such that when my contract period was coming to an end I decided to look for options elsewhere. Also, for the really popular classes it would be nice to incorporate the booking option that was used during the pandemic. For example, Tuesday's BodyPump is ridiculously popular (I think that instructor is the best one Fitness First has, in my experience) but his class is so in-demand that unless you're very early you can't guarantee you'll have a spot which makes the stress of trying to speedily get there, change+be set up prior to class starting a real hassle. Or can you have him teach more classes? Imposing the booking freeze like during the pandemic if you miss 3 classes in a week would be a suitable penalty for a no-show, while allowing people sticking around to join the class if there are spaces- this can be applied to the more popular scheduled classes. Clubware was useless for something like a fortnight; at the very least Fitness First should have put a notification on the website/sent an email &/or text message so that at least we understand that they recognize a problem, are aware of it+the inconvenience it cause+have some alternate plan like an accurate, written timetable in .pdf format send via email or posted up on the branch gym's website or linked via text for perusal. Because the Fitness First timetable is the most useless tool and Clubware was all we ever had. Also having the right instructor under the scheduled class would create a sense of competency. Customers shouldn't have to call and prompt the management to do so. Finally: have monthly refresher/first-time classes for specific group workouts.