Snap Fitness 24/7 West End

Fantastic experience: Love this gym and everyone that makes it a nice place to train. Also open even during cyclones. Now that’s commitment

Fantastic experience: I love this gym. The staff are amazing and so helpful. The place is immaculately clean and tidy. The showers and change rooms are so clean too. People are friendly and there’s a fantastic community. Highly recommended

Negative experience: Consumer Warning: Snap Fitness Unauthorized Payments I want to share my experience with Snap Fitness to warn others about their billing practices. I recently canceled my membership at Snap Fitness, understanding there might be a cancellation fee. However, they withdrew the payment from my account without informing me or giving me the chance to choose when or how I would make the payment. When I contacted their Brisbane City location, the manager claimed they had the right to process payments like this. I find this extremely concerning. Regardless of the circumstances, taking money from someone’s account without prior notice or consent is unprofessional and unacceptable. I was willing to pay the cancellation fee, but I believe customers deserve respect and transparency. Snap Fitness failed to communicate properly, leaving me frustrated and inconvenienced. If you’re considering joining Snap Fitness, especially at the Brisbane City branch, I strongly recommend reading their policies carefully and keeping a close eye on your bank account. Make sure to get everything in writing and clarify how payments, including cancellations, will be handled. Protect yourself from unexpected financial issues and insist on proper communication.

Negative experience: Used briefly over December while visiting from interstate. Literally nobody was using a towel or wiping equipment down. Maybe just a bad few days, but this gym doesn't seem to expect (or enforce) basic hygiene from members. Even while a trainer was doing a session they didn't expect his client to have a towel, or encourage them to use wipes. Pretty appalling. Equipment is fine, but poorly organised - impossible to even find pads for bars, though as I write this I see they're hidden behind a rack of dumbbells for some reason. Might be fine for a late night visit if you're a shift worker, but I wouldn't recommend this as a regular gym unless you're a fan of bacne and other people's sweat & juices.

Fantastic experience: This gym but most particularly all the staff as Karel, Jemoein and Angus are really amazing person. They are really professional and make you feel home, this gym is a safe place. For people who were scared to come to the gym as me, please don't. Feel free to push the door, nobody is gonna judge you. Thank you very much guys !

Fantastic experience: I was in Brisbane for a few days for a conference, and wanted a good gym to work out at while I was there. The owner at this gym was so welcoming and friendly I couldn't believe it. If I lived in the area, I would definitely join permanently, but if you're just visiting, I also recommend it as a great place to get a workout in. Thank you for such a great experience!

Negative experience: I advise everyone to check your accounts for unlawful charges made my this particular franchise! For some strange reason they have now started to apply penalty fees and draw extra charges from your account without your permission? This is with no invoice, no upcoming friendly reminder or any notice! They never used to do this before and like all other subscriptions if payment may fail for whatever reason, it will automatically try several attempts until the funds are made or stopped. However on 2 occasions now within the same day of communication with the manager and the account credited ready for payment, he still decided to deduct a penalty regardless which I think absolutely disgusting. I mean what kind of company is that will clearly drive customers away. They have demonstrated they have no loyalty as being a long term customer my self having no previous problems with Snap it’s left a bad taste in my mouth and I will be now looking else where, after direct communication i will now be taking this further and will be pushing for my money to bee reimburse for this unnecessary stress they have caused it’s simply not there money to take there practices are unlawful and pretty pathetic for any company. Funny they can’t seem to provide any contract to back this up not that it would stand in court anyway. So after lengthy messages you think basic morals would come Into play. It’s not right to Punish people who work extremely hard, because your having a bad day just communicate. Account errors happen your not above the law so find some decency. I don’t care how much the amount is I stand by what’s right and don’t want this to happen to others without them releasing.

Fantastic experience: Amazing service. Best

Fantastic experience: good gym

Fantastic experience: Had a great time at this Snap Fitness location. Karel showed me around the gym and was very helpful every time I needed assistance with doing an exercise! Thanks for the awesome training experience, staff members are very well trained in elevating the customer experience and this was evident in Karel’s behaviour and attitude.

Fantastic experience: Not the biggest gym but definitely got a good selection of equipment. Friendly staff and free trial is a great plus. Definitely recommend.

Negative experience: Rude. Will not be joining.

Fantastic experience: Good little gym in the heart of the west end. Doesn't get overly busy in the morning or at lunchtime like the other gyms in the area. Has all the equipment you'll need although not much room for functional activities / classes. Also, it's worth noting that the equipment is always clean and the free weights are ALWAYS in order :)

Fantastic experience: Good little gym in the heart of the west end. Doesn't get overly busy in the morning or at lunchtime like the other gyms in the area. Has all the equipment you'll need although not much room for functional activities / classes. Also, it's worth noting that the equipment is always clean and the free weights are ALWAYS in order :)

Fantastic experience: I love it

Fantastic experience: I haven't trained in a gym for awhile and everyone here makes U feel welcome and are available to offer u any advice or help you with your training goals. I have absolutely enjoyed my training experience here in this gym. Everything has its own place and is a very friendly atmosphere to work out in. And the gym is kept in good working order and clean all the time. Thanku so much Snap West end for assisting me to achieve my goals and beyond!

Negative experience: It is a small gym. Have some equipment for training.

Fantastic experience: amazing pt and ckub managee

Fantastic experience: Overall a great experience

Fantastic experience: Love going here whenever I can, the manager at this gym has such a positive attitude and friendly demeanor towards everyone.

Positive experience: I have not used this gym but the website requires inputting personal contact details in order for you to check the membership options. I've probably received at least once a week for the past month a call asking if I'm still looking for a gym. Very annoying business practice.

Fantastic experience: Amazing gym, amazing staff, have never felt so comfortable in another gym

Fantastic experience: Feel very warm and welcomed when I enter the gym followed by a super friendly environment. Have met a lot of new friends and become super good friends with the personal trainer Jemoein :)

Fantastic experience: Snap Fitness West End has been awesome to me. Jem and Karel are great and helpful, they make you feel really comfortable and welcoming. The overall vibe is great and I have had nothing but good experiences. Such a family vibe as soon as you walk in the doors.

Fantastic experience: Can’t recommend this gym enough! 10/10! Karel is an amazing manager and really passes the energy and motivation to train. I also love that the PT’s are always there to lend a helping hand. Lovely gym! Amazing experience

Negative experience: After signing up I was spammed with texts and calls. I opted out of the texts but was still repetitively called even though I hung up instantly every time. I just want to see the price of membership but they try to get you to sign up. The pricing is ridiculous and not competitive with other gyms.

Fantastic experience: Super clean gym, with supportive staff. Karel and Jemoein are always there to help when you need it! Highly recommend if you’re a gym newbie! Couldn’t recommend better.

Fantastic experience: I have been attending Snap Westend for just shy of a year. Extremely grateful to the Manager and Personal Trainer at Snap who every visit provide a welcoming, clean, positive, professional space to workout! Thanks Karel and crew!

Fantastic experience: As an NDIS support worker, Snap Fitness west end has done an amazing job of including NDIS clients and helping them feel comfortable and accepted in the gym environment. The personal and physical growth to see the clients achieve is amazing. Definitely recommend for other NDIS clients.

Negative experience: I applied for cancellation of membership in the store on 4/8/2022. The staff helped me send an email to their email address on my mobile phone. However, since I saw that snap has been withholding my money from me in the bank consumption record, I sent emails to ask whether my membership has been cancelled in the three days of 4/8/2022, 27/9/2022 and 25/11/2022. However, there was no reply. Finally, snap western deducted my membership fee of $281.2 . It was a terrible experience. The shop assistant didn't admit that they received my email and refused to refund. Snap westend is really terrible.

Fantastic experience: Out of all the public gyms in west end (and I've been a member at all of them at one stage or another) I have to say that this snap fitness is by far the most enjoyable gym to train at, good vibes, good people and a real welcoming atmosphere whether you're a beginner, intermediate or expert lifter. The gym manager Karel always puts a smile on my face every time I walk through the door and has a very personable approach. If you're looking for a place to train where you are always welcome no matter what stage of training you're currently at then I highly recommend this gym, no egos just a bunch of good people looking to become the best versions of themselves with no judgement in a welcoming environment.

Fantastic experience: I’ve been a member at Snap Fitness West End for 3 years now. Karel and Jemoein are by far the best and friendliest staff I’ve ever met in my 10 years of being a Snap member. Gym is always clean and has a super welcoming atmosphere. Highly recommend if you’re looking for a gym in West End to feel comfortable in.

Fantastic experience: I love going to Snap fitness West End. I am always greeted with a warm welcome from the manager, Karel, and the facilities are always clean and tidy. There is much more equipment than other branches also. I also see my PT Jemeoin there- if you’re after someone that does sport specific training (Basketball for me), knows his stuff and is great to chat to, then this is your go to person! Would highly recommend him!

Fantastic experience: I've not spent much time in gyms in my life but after getting over the initial discomfort I've found Snap West End to be a friendly supportive place. The manager Karel keeps it spotlessly clean and is always there to help and answer questions. And Jemoein the personal trainer has done a great job of inspiring me to exercise more. He listens well and uses his knowledge and experience to adjust the exercises so this creaky old body isn't injured. I'm feeling fitter and stronger than I did when I started a year ago which is good for both mind and body.

Negative experience: Don't join this gym, dodgy people!

Fantastic experience: Excellent management and personal trainer i even joined

Negative experience: Looks good but good luck getting in to negotiate membership no one at counter and doesn’t pick up phone. Must be to busy putting water melons under armpits LL

Fantastic experience: Club Manager Karel has an unmatched attitude and love for the club and members. Awesome atmosphere

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Great gym, even better community, highly recommend the PT Jemoein too!

Fantastic experience: Great gym with all the equipment I have ever needed

Fantastic experience: Great gym facilities and equipment. the Staff are always very friendly and welcoming. Jemoein who is one of the instructors at the gym, i find to be very experienced and motivating. Highly recommended .

Positive experience: The gym is very small and can easily get packed during peak hours.

Negative experience: Covid procedures appear to be a joke at this gym. Went there today, the first day after lockdown and more than 5 people working out were not wearing their masks at all or had them under their chin, providing zero protection. Watched these same people not wipe down equipment after use as well. Recommend against using this gym during covid until they start enforcing the covid rules.

Negative experience: Gym is not good at all. Only one bench so if youre gonna come here on Mondays for a push/chest day then good luck. They seem to have forgotten to oil their cable machines. Pulling or pushing with the cables are quite stiff. Stretching/kettlebell area is where people walk past to get to the cardio/weights area so you would be in the way stretching there. If you have a car, it would be more worth it to drive to the Buranda branch to have all the equipment you need (or are commonly used)

Negative experience: BEWARE off joining as you can see from there reponce they will not cancel till you pay them still getting messages from there Dept collection agent joined before covid 19 went there once before closing.got a call few months later saying still owed money and will not cancel membership till payment is made even though gym has not been open for months.Just be very careful about joining if there's any problem they will hold you to ransom and refer your credit details to Dept collection agency if you do not pay it all so affects you credit rating if there is any dispute and you have signed there contract.You will not be able to get credit to buy house or get credit card.

Fantastic experience: LOVING my workouts at Snap Fitness West End. Karel keeps a clean and organised gym, and my Personal Trainer Jem is the very best. Knowledgeable, empathic, professional and friendly so I feel very relaxed and can focus on my fitness goals. These guys are such a dynamic duo !

Fantastic experience: I have been with Snap fitness West End since the first lock down..i have never turned back ever since. We have afabulous manager Karel and Jemoin my personal trainer who do a fantasic job everyday. They have vast experience and knowledge in the fitness industry and they have assisted me throughout my weightloss and fitness journey.Plesse do try out that gym...

Fantastic experience: Awesome gym, a nice variety in equipment and the staff are easy and nice to talk too

Fantastic experience: The level of customer service at this gym in outstanding. I was made to feel very welcome and the membership terms were very transparent.

Fantastic experience: i dig the very friendly and professional staff always giving advice and tips on how to improve technique. the gym equipment is always maintained and well looked after, always a clean place to train. keep on keeping strong my fit fam.

Fantastic experience: Amazing club, loved how the manager Karel helped me out with everything, made joining up so easy and the trainer Jemoein was so knowledgeable.

Fantastic experience: This gym sets new standards to the gyms in the area. The gym is clean, equipment is maintained at the highest level, the staff is extremely friendly and goes above and beyond to make you feel athome and reach your goals! Keep up the great work guys and see you tomorrow for chest day

Fantastic experience: I only recently moved to West End and joined Snap Fitness West End after comparing the other gyms in the area. Snap Fitness West End stood out for me based on knowledge, friendliness, range of equipment, culture and free car park! I recommend Snap Fitness West End to anyone who wants to join a gym that’s more than just a gym!

Fantastic experience: 24 hour accessible nice little gym

Fantastic experience: Almost all brand new equipment, staff are friendly and the gym is always clean.

Fantastic experience: Small gym but very clean and friendly stuff!

Fantastic experience: Awesome gym with a bonus outdoor area for pushing the sled. Carl is a super friendly / approachable manager of the gym.

Fantastic experience: This gym is amazing !! Always feel welcome, equipment is new & everything is always so clean . Karel the manager is really friendly & full of knowledge which is so helpful especially when you're like me and new to gym. Really happy that I walked into this gym . Highly recommend it. :)

Fantastic experience: Friendly staff.

Fantastic experience: The gym has all the equipement you need. Staff is friendly and always wants to help you.

Positive experience: Problem with parking and not the complete range of machines for training

Positive experience: Good gym, friendly, helpful staff, it is on the smaller side, but if you choose your times it’s fine. They have an area out the back with ropes, sled and tyres for functional fitness. I highly recommend this place if you are visiting south bank or west end. They are a lot more helpful than other gyms that I contacted in the area.

Negative experience: I have had a very bad experience with the management and billing side of Snap Fitness West End. I was a member of the club before the COVID-19 crisis. My membership was on hold until 2/9/2020. I requested that my membership be canceled on 3/8/2020. The owner claims that they had a right to REACTIVATE my membership in order to charge me for a month before my membership officially ends. I do not feel comfortable working out in the club while the coronavirus crisis is ongoing. To be clear, the owner agreed that my account would not be charged until 2/9/2020. This agreement was made in writing by email. They have gone back on that agreement in order to punitively charge me for canceling my account, which I am only doing to protect my health. I am giving the gym two stars rather than one because the quality of the gym itself is okay - as others have noted, it is a tad small and some machines are consistently broken but overall it is not terrible.

Fantastic experience: This gym is amazing !! Always feel welcome, equipment is new & everything is always so clean . Karel the manager is really friendly & full of knowledge which is so helpful especially when you're like me and new to gym. Really happy that I walked into this gym . Highly recommend it. :)

Fantastic experience: Great wee gym, the man in charge is a really cool guy and approachable if you have any questions about an exercise or a piece of equipment. This is how a gym should be run.

Fantastic experience: Snap Fitness West End is not only convenient, location-wise and 24/7, but the friendly staff make working out a pleasure! Karel is always keen to help you improve technique and is full of encouragement. Jemoein is an awesome PT who will enthusiastically support you in achieving your goals.

Fantastic experience: Has what you need and it is a 24hour fitness. What more do you want

Fantastic experience: snap fitness westend is highly recomeneded. West End Gym provides all the nesscesry gym equipment for beginners to Elite. With the helpful staff and the generosity you will be garunateed to reach your goals plus more. One of the best gyms in Brisbane.

Fantastic experience: The gym is indeed small, but pretty well arranged and you will find pretty much everything you need for a good workout. Staff is very friendly, situation on the west end peninsula is awesome !

Fantastic experience: Great new renovation to the gym now matches the high quality of the team at Snap West End. Highly recommend to anyone! The team is always so helpful.

Fantastic experience: Awesome club, just being renovated and very friendly staff. Highly recommend

Fantastic experience: Little gem of a gym and awsome Manager!

Fantastic experience: Amazing team, and fantastic facilities. Newly renovated gym with new equipment - has everything you need for a killer workout

Positive experience: Time to lose weight!

Positive experience: Good range of equipment, Abit small and cramped though especially during peak times.

Positive experience: Very small gym but well equipped. Need to find an optimum workout time when it's not too crowded

Positive experience: Great training facility. The new equipment is awesome. Plenty of option for training. Location wise, perfect as plenty of cafes were to refuel.

Negative experience: The manager has no people skills, and isn’t inviting at all. The gym is very small and weights are left on everything so you’ve got to unpack other peoples weights off things. You have no room to do anything there.

Fantastic experience: snap fitness westend is highly recomeneded. West End Gym provides all the nesscesry gym equipment for beginners to Elite. With the helpful staff and the generosity you will be garunateed to reach your goals plus more. One of the best gyms in Brisbane.

Positive experience: I would give snap west end 3.7☆. There is a good range of equipment, it is an organised gym, and the staff is friendly. However, some of the bands do not work very well and the space is very limited so it feels packed at all times (even with 10 people), making your training a bit uncomfortable.

Fantastic experience: Excellent array of equipment. Limited amount of space available for core exercises etc but overall a fantastic gym. Can get very busy at peak times

Fantastic experience: Dope gym. New equipment

Fantastic experience: 5/5 for the HandyWOMAN i saw there today! worth the workout, good work Snap Fitness West End!

Fantastic experience: Great update to the gym. All new equipment that makes use of limited space. The gym manager Karel is extremely dedicated and helpful.

Fantastic experience: The West End Snap Fitness Branch is great - the staff here are very very helpful & genuinely care about me as a member, and helping me achieve my goals. Definitely recommend this club!

Fantastic experience: Freindly staff and good equipment. keep up the good work guys!

Fantastic experience: Great new equpiment and helpfull and friendly staff

Fantastic experience: It was hard to get motivated to go to a gym but when I came into this club the manager was so friendly, made me feel so comfortable and interested in helping me achieve my goals. Can't recommend enough!

Fantastic experience: Sooooooo good

Fantastic experience: Great gym!!!! Even better after renovation!!! Never too busy!!! Friendly management!!! Recommend!!!!

Fantastic experience: Just started training here before the renovation started but much rather the layout it has now. Great place to workout

Positive experience: Not bad but the space is too small

Positive experience: Most incredibly average snap I've been to.... Would rather travel another 10 mins to another of their gyms, most of the time.

Positive experience: A somewhat smaller location, but with decent range of weights and equipment. Not many options for cardio (only treadmills). There is a narrow strip out the back for walking lunges and with a weight sled.

Negative experience: Couldn't access the gym to sign up, no answer when calling them to see if someone could let me in. I've joined another gym instead. The gym was staffed at the time, I saw the staff members inside, it was around 10am on a weekday when I attended, and a member of staff actually walked past me and entered the gym when I was outside trying to see if I could come in to have a look around. Said staff member made eye contact with me, did not smile, looked me up and down and shut the door behind her leaving me outside

Positive experience: Not too bad but few equipmenta are not available. Otherwiese, good.

Positive experience: Possibly one of the most cramped gyms I've visited. Decent range of equipment, two power racks, bunch of cardio stuff.

Positive experience: Small but usually not busy, if it is busy though, it will feel packed really fast

Negative experience: Small gym, and feels packed even with 15 people. Also note there's just 1 shower and 1 bathroom so it would be an issue if you plan on taking a shower after workouts. I would not recommend this gym simply because of the size.