Train-Rec 24/7 Gym Hampton

Hi Kiro
We take maintenance and safety seriously and are quick to rectify any issues that come to our attention. The water fountain in question operates as a chilled fresh tap water station and is not filtered. This is not a health or safety issue as it is simply normal drinking water. We have had members prefer this. Thanks for letting us know that a power point had been damaged by someone dropping a weight onto it . It is important to realise however that these power points are not live and therefore not dangerous. The electrician has fixed this immediately.
We have also repainted the club recently and added brand new treadmills. Every piece of equipment is currently in working order and it not we get in repaired in record speed. We do a staff check and tidy of this Gym daily and it is cleaned 7 days per week . Nevertheless things can get missed so we really do appreciate you bringing this to our attention. Like most busy Gyms things can happen but we do feel that labelling the club a HSE disaster is unfair.

Hey thanks Patrick for the review.
Great that you like the strength equipment but we also just received brand new treadmills which are fantastic so wonder into the large functional training room at the front and do a bit of cardio as well!!!

Thanks Vesna for the review and your feedback. We did notice that the dumbbells under the racks were in need of a clean and this was actually done a week or so before your review so im pleased to report that this has been taken care of.
The landlord is aware of the leaks and we are waiting for this to be rectified but we agree that it needs immediate attention.
The club is very cheap at just $16 per week so this makes it popular with senior school students who come in that after school time. However they are expected to behave in a responsible manner and appreciate that they are in an adult environment. Your feedback is helpful in ensuring that behavior standards are enforced.
We have a larger club over the road on the Hampton Station which is of a higher price and quality with fewer students so this could have been a good option for you to consider.
Unlike many other 24/7 gyms Train Rec also offers HiiT and circuit classes which are included in the membership fee so this is a really great value added addition. Classes take priority in that room but apart from 2 classes per week which are very large members are welcome to train in the background as long as they don't interfere with the running of the class.
We are sad to see you go Vesna but we hope that you have found a new place to train that suits you. If not please consider ReCreation Trackside over the road. We would be more than happy to look after you.

Hi Jemmah. We understand that you had a 3 day pass to try the club and clearly there were a few things that need addressing. There is normally music playing all of the time and the system is accessible for member use meaning that they can play their own music which is really popular and actually gives the club a great vibe. If someone left the music off then this could explain why it was so quiet. Being a trial member, you would not have known how to turn the music back on and i can understand how this destroys the atmosphere. The upholstery is all being picked up this week for repair and this is done very 3 months so you came just at the repair time. Also, we are replacing all of the rubber under the free weight area and this is already on order. Thankyou for enabling us to respond to your feedback so that you and others can understand that ongoing repairs and maintenance are very important to us. The issues that you have highlighted are already in the process of being rectified. Given that we are the best value Gym in the area we would love you to revisit in a few weeks time and I'm sure that your experience will be very different.