Lyon's Gym

Positive experience: Both of my teenage sons attend this gym and love going there. The convenience of the location and 24hr access is perfect for us

Negative experience: The worst business I have ever had the displeasure of dealing with. No communication. Do not answer emails. Charge credit card without authority. Always an excuse of why they are closed.

Negative experience: Absolutely terrible gym. Gym is small and machines are unstable and dangerous. Would highly recommend NOT joining there. I lasted a day.

Negative experience: Worst gym ever. Customer service is nonexistent. Gym is tiny with minimal equipment and the equipment isn’t even bolted into the floor - which I’m sure is some sort of health and safety hazard. You’d think the membership would at least be cheap… it isn’t. Go elsewhere.

Negative experience: after canceling my membership they still took $600 out of my account and wont give it back..

Negative experience: Greedy people stay away

Negative experience: Joined the Gym for 12 months and paid upfront in 2022. Had some sprain in my elbow 2 months since after I joined. Hence requested the Gym rep. to keep my membership on hold. Gym rep. replied they will keep my membership on hold. Later per doctors advise I have notified Gym rep. that I will no longer be able to continue and would be great if they could refund the un-used portion of upfront fee paid. No response from Gym rep. even after multiple times emailing them. The membership ran out and they took money for another 12 months without my authorization again yesterday. Have been trying to contact them and get the money back but they don't have a name or phone number to contact them just an email address. Customer service is very bad.

Negative experience: Very poor customer service. The equipments are not great either, very low quality and not variety. The service is not worth for the fees. Stay away from this gym

Negative experience: I am a current member at Lyon’s Gym and within this past week upon arrival, the Gym has been closed (twice). There was no sign, warning nor update on any of their socials and they took more than four days to respond to my message/query. They are very difficult to get in contact with. For a gym that claims to be open 24 hours; this has not been the case. Very disappointed!

Fantastic experience: Easy as signed up on line same day got my fob.

Negative experience: I have never tried so hard to actually join a gym, it’s almost like they don’t want your business.. we wanted to have a look at the gym before signing up and we’re repeatedly told by the cafe staff next door “it’s all done online” (the cafe next door apparently also owns the gym), we were also told that the office worker for the gym works 2 days a week.. We fill out the online forms and nobody bothered getting back to my partner and I, nobody would answer the provided phone number ‍♂️. Around 4-5 days after filling out the online forms with no reply we went to see the cafe staff again, they completely dismissed my partner and pulled the “it’s all done online” card again.. The only way I got a look at the gym was by waiting for someone to walk in and seeing what they had through the door.. Bravo Lyon Cafe and Lyon Gym.. big round of applause.

Negative experience: Hopeless customer service. Never seen a gym so difficult to join

Negative experience: Joined the gym for 12 months and paid upfront. The membership ran out and they took money for another 12 months without my authorisation. Have been trying to contact them and get the money back but they don't have a name or phone number to contact them just an email address. Have sent multiple emails with the only response being we will let the manager know....but they don't get in contact and don't leave any contact details when i asked for them. Customer service is non existent.